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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Hayward

Be carful when buying a used car from this place! The service from the sales people is what you expect from any sales person at just about any dealer,helpful friendly reassuring!,until the car is yours,it was my experience that after driving away with a used 2017 Toyota Sienna on a Friday night the next day my wife takes it grocery shopping and she calls me says there is a light on the dash I drive out to her it happens to be the low tire light,witch I understand this can happen anywhere any time even to a new car, we wait for Monday I take it to my local auto shop to get the tire repaired while it's there I have them give the van a full inspection and check the wheel alignment because I noticed the steering wheel was crooked,so I get the call from the shop they find a screw in two diferente tires I tell them fix it,they go on to tell me what they find on the inspection I'm es seriously surprised because I was reassured by not one but 2 of their sales people that they could not negotiate the price because it was already so competitive and they put a lot of money into theses cars to have them ready for the new owners, so the shop tells me it needs rear brake pads they are down to their minimum thickness they need to be replaced also the window seals for the front windows seem to have been glued to the window frame,there is a crack on the rear tail light I had also noticed my self that the vans interior carpet was very dirty after pulling out the floor mats I notice like they didn't bother to remove them for the delivery "detail" after I tried to reach them I finally got a name of the manager I had to speak with Erik the used car sales manager,it took a while for him to get back to me,when he finally called I explained what the shop had found and by the tone of his I don't care voice quickly responded well you should have brought the car back and we might have taken care of it for you,mind you I live 45 miles from this dealer about an hours drive two cars my pregnant wife in one dropping off the van maybe waiting 1-2 days to get a car back witch we need! Wasn't an alternative for us,at this point I am pretty annoyed at the service provided especially by Erick the manager he then goes on to tell me again bring it by we will give you a full detail worth $250 and a tank of gas,I spent $675 on repairs on a car I just purchased and was reassured "dint need a thing”they are inspected thoroughly otherwise Auto Nation would not let us sell it. Also make sure to do your own loan shopping they will assure you the "banks won't allow them to do anything better for you! You must give a big down payment wich in my case was a lie! Their banks wanted to stiff me with a 23.99% rate I then went home and shopped on my own capitol one came back with a lot lower rate of 10.93%!! Be carful!! Below I provided pictures of the filth left behind after it was “detailed” and one picture of the parts that came out of the van provided by the shop I took it to.

Joaquin Tejeda Mar 22, 2020

I bought a used car at the AutoNation in Fremont, but took my car for a warranty repair at the Hayward AutoNation because it is much closer to my house. I had an extremely mixed experience with the service branch. The Pros: I found the service team to be extremely friendly and responsive when I would call or speak to them in person, and I felt that they were very honest about the car's issues. I brought my car in for an issue with the check engine light and their team identified a much more costly and dangerous issue with the transmission that had not yet presented symptoms during my everyday driving. They were quick to inform me of the issue and were honest and up front about how the repair would be covered under my warranty. I felt I could trust what they were telling me (which I can no longer say about the branch where I bought my car.) They provided me with a rental and made the process pretty painless, including providing shuttle service when the rental company was unable to deliver a car before they closed. The Cons: The front-facing end of the service department seems extremely disorganized and either mismanaged or under-staffed. The young man who was my service advisor was extremely nice and tried his best to be helpful, but it often seemed like he didn't know what was going on. I would go days at a time without hearing updates about the status of the repair, while at other times I would receive updates at weird hours. There was a strange miscommunication about my initial car rental, and I had to speak with multiple representatives to determine what was going on. Most concerning was that the service team accidentally released my car to me before having the new transmission reprogrammed, which could have caused me costly issues down the road. They provided me with a rental car (again), but it was extremely inconvenient to drive 30 minutes out of my way and drop off the car right after picking it up. When the car was ready, my paperwork was incomplete; I had to wait several days before I finally received a full version via email. There seems to be some sort of behind-the-scenes issue with employee training, organization, or communication. I don't completely fault the young service advisor, who seemed overwhelmed and inexperienced, but the management needs to provide better oversight.

Maria Whittle Mar 6, 2020

I purchased my car in Sept 2018. The Financing guy said that they really recommended the extended guaranty I refused and they said it would pay for it’s self with just the free oil changes and maintenance services since they would be included as part of the Waranty. Well since the first services are part of Toyota for the first 25,000 miles I took it to my nearest dealership in Gilroy. I had them look up the Waranty since the Hayward Toyota Reps had told me I could take my car anywhere and not have to pay but Gilroy Toyota never found my car under Waranty. When the 30,000 miles maintenance service came up I decided to schedule the appointment directly through Hayward Toyota even doughy I would have to drive 2 hours but I needed to make sure my car still had the Waranty. I spoke with the dept. in charge of making the service appointments and asked to check on my Waranty before taking the trip she said someone would call me back but I still made the appointment for the following day. The following day came I never received the call and I still took the chance and drove because I was sure my car had to have the services covered but something did not sound right and I had to fix it in person. When I arrived 15 mins before my appointment and after driving for 2 hours I was told I didn’t have an appointment and that my car did not have the services covered under the plan I had purchased and was sent to speak to a financing guy inside they pulled out the waranty and told me that the maintenance was not covered. I asked for at least a discount after I had driven so far and had been lied to. I was sent back to the service department and told to take my paper work back to financing after paying to see if they could do something but I stood outside for over 10 minutes and was told to wait by my car I waited and asked for help again I said look I will pay for the service just do the oil chance and they told me to wait that I had to speak to another person I saw all the cars taken in for service even the cars that came after me and at that point I knew they were not treating me fair. I did get upset and asked to speak to the manager, the manager was a person that had been sitting in front of his phone the entire time I was waiting on front of him for over 30 mins at that point I lost all trust in them they were just playing games, or discriminating me for some reason. I did go back in to let them know how disappointed I was after I had spent practically all my day just trying to get a solution or that point just the oil change on my car even if I had to pay but when they saw how disappointed I was and after 30 mins they decided to take my car in but at that point they said I would not get my car back at the promised time I knew I couldn’t trust a group Discriminating Liars!!! Don’t trust them!!! I’m sending my Credit Unión an email about this to make them aware and make it public where ever I can..

Eva Alvarez Jan 25, 2020

This review is for 11/26/19 when I had a scheduled oil change at 11:20AM for a Prius C. Allow me to explain. Bear with me. Upon arrival, everything was routine. Andy Arce was helping me. Initially it was just for a scheduled oil change, but over our conversation, the total ended up being over $400 due to a list of maintenance items to be done. To clarify: The price wasn't the issue. The blatant up selling and horrible delivery of the poor quality of services was the issue. Let alone everything was poorly communicated. No clarification as to why the services needed to be done, but with the holidays I didn't want to take a chance. I was told to return at 2:30PM. I gave it some time (due to past experiences) and actually arrived at 3:30PM. I was initially greeted and then asked to sit and wait for a status update. 30mins pass. 1 hr passes. Then finally, I went outside and saw my car there.No Andy Arce in sight. I asked around to get an update on the status of my car with little to no assistance provided. This took an additional hour to resolve to find out Andy Arce was not to be found yet my keys were sitting on his desk with completed paperwork. As to how long has my car been truly completed is still unknown to me. Upon the return to my apartment, it seems things were off a bit. It was raining and the windshield wiper just installed were not functioning properly and a scratching noise was heard. This gave me the suspicion that things weren't done correctly. As everyone was already last minute wrapping up the store for the Thanksgiving holidays, I realized that a lot of the services I paid for, I wanted to verify since the wind shield wipers seem to be in question and if all my services that totaled over $400 were ACTUALLY completed. A call was made for a follow up appointment 11/29/19, but we decided to take another car instead and deal with this issue when we return due to the holidays. Later on the night of 11/26/19, I received a personal text from Andy Arce stating: "Hi Timothy, It's ANDY ARCE. sorry I didn't deliver. I was on the meeting. hope everything is ok on your car." This needs to be addressed. I was left hanging for 2 hours. Everything was not ok with my car. But I didn't know that until today. Fast forward to today, 12/2/19 after the Thanksgiving holidays. We were out of town. Upon driving to work this morning, we almost crashed our car due to the windshield wipers not fully functioning. As we pulled over to verify what's the deal, the windshield wipers were ACTUALLY replaced but the plastic protective wraps were not removed on both the windshield wipers on the front and back of the car, thus creating the unsafe driving conditions we experienced during the pour down this morning. We really tried to give this place multiple chances but it's sad to say that their services are sub par when customer service is not of the upmost priority. It is one thing to take a long time, but the due diligence to at least keep the customer aware of the status of their car, communication of expenses clearly and verification of services should be upheld. I am extremely disappointed in the quality of their delivery, the staff's lack of empathy of people's time and utter lack of consideration of simple follow ups and communication is appalling. DO NOT GO HERE I've called to file a complaint and was told that was not possible. So if anyone can direct me to the proper authorities to do so, I want to escalate this issue higher up as I am not the only one here after reading other reviews. Management needs to be held responsible for the lack of organization. We could have died on the freeway with these poorly installed windshield wipers. Let alone I could have done them myself if I knew this were to be the outcome. I was up sold on the additional services and thought erring on the side of caution would be best. Corrective actions should be put in place to prevent this from happening in the future for other customers to come. If this doesn't illicit a thorough response back, I will file a complaint to Corporate.

Timothy-Jon Discar Dec 2, 2019

We bought 2017 Prius on 2017, we had a flat tire in our house on 10/11/2019. We wanted to replace one new tire, our car was towed away on 10/14 at 1pm, however, today is 10/21/2019, one week passed by, I called for the service status every day, the service representative said someone would called me back every time, no one called me back, I just want to know when our car is ready for P/U, no one replied me. I'm so angry!!!! 10/24 Today is 10/24, I don't know when our car will be ready to P/U, I'm crazy. It's a very simple case, only a flat tire need to change a new tire. That's it. As I let the towing driver P/U my car to Toyota by himself on 10/14, I haven't gone. I've also sent an E-mail. My husband's car 2017 Prius , He left the spare key (10/23) yesterday afternoon. I heard he said the car will be ready to P/U (10/24)today, pls. advise the time when it can P/U, thx. He said it's very weird yesterday. As I went to Toyota with my daughters on 10/22 evening, we stuck the half open front left window with plastic material, once he arrive yesterday afternoon, he said the window was close, he said if Toyota didn't has the car key, why the car's window could be closed. For this issue, maybe it's all my fault, I should go with the towing truck on 10/14 afternoon. Our car was towed at 1pm on 10/14, then I called Toyota Service dept. at 1:15pm " said our car was towed away, it should be meet the 2:40pm appt., it's only to replace a new tire." Then I called Toyota Service dept. at 4:30pm, asked about the status, the service representative said someone would called me back , no one called me back on 10/14. I kept one call every day since 10/14, no one felt that's a problem. Why I would call everyday. Then one week passed by, no any reply rec'd from Hayward Toyota. I just walked in to find my car. I also went to the Island Auto Towing shop twice(Yesterday afternoon and this morning), I asked about where is my car's key. The towing driver's name William, he said he talked to the Toyota supervisor on 10/14, because he needed to drop off the car, where should he dropped it. That supervisor was serving other customer, he let William dropped the car and key. he would took care it later. The towing truck's camera saw it clearly, that William indeed talked to one guy. The worse thing was that William haven't let the guy to sign. I don't know why you said no key for the car, is it possible Toyota missed our key? What's more, my husband said the car was no battery, he's afraid that the battery didn't work. As our car was parked in your parking lot for over one week, the front left window was open, the inside of the car is very dirty and full of dust. Because I haven't rec'd any reply from service dept., I sent my review below to google on 10/21. Then service dept. did call me on 10/22, the lady said need to find our car, maybe 10/23 would called me back, so I walked in on 10/22.

YiQing Zheng Oct 24, 2019

Today is 10/24, I don't know when our car will be ready to P/U, I'm crazy. It's a very simple case, only a flat tire need to change a new tire. That's it. As I let the towing driver P/U my car to Toyota by himself on 10/14, I haven't gone. I've also sent an E-mail. My husband's car 2017 Prius , He left the spare key (10/23) yesterday afternoon. I heard he said the car will be ready to P/U (10/24)today, pls. advise the time when it can P/U, thx. He said it's very weird yesterday. As I went to Toyota with my daughters on 10/22 evening, we stuck the half open front left window with plastic material, once he arrive yesterday afternoon, he said the window was close, he said if Toyota didn't has the car key, why the car's window could be closed. For this issue, maybe it's all my fault, I should go with the towing truck on 10/14 afternoon. Our car was towed at 1pm on 10/14, then I called Toyota Service dept. at 1:15pm " said our car was towed away, it should be meet the 2:40pm appt., it's only to replace a new tire." Then I called Toyota Service dept. at 4:30pm, asked about the status, the service representative said someone would called me back , no one called me back on 10/14. I kept one call every day since 10/14, no one felt that's a problem. Why I would call everyday. Then one week passed by, no any reply rec'd from Hayward Toyota. I just walked in to find my car. I also went to the Island Auto Towing shop twice(Yesterday afternoon and this morning), I asked about where is my car's key. The towing driver's name William, he said he talked to the Toyota supervisor on 10/14, because he needed to drop off the car, where should he dropped it. That supervisor was serving other customer, he let William dropped the car and key. he would took care it later. The towing truck's camera saw it clearly, that William indeed talked to one guy. The worse thing was that William haven't let the guy to sign. I don't know why you said no key for the car, is it possible Toyota missed our key? What's more, my husband said the car was no battery, he's afraid that the battery didn't work. As our car was parked in your parking lot for over one week, the front left window was open, the inside of the car is very dirty and full of dust. Because I haven't rec'd any reply from service dept., I sent my review below to google on 10/21. Then service dept. did call me on 10/22, the lady said need to find our car, maybe 10/23 would called me back, so I walked in on 10/22.

Shuxia Yang Oct 24, 2019

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

0down0APR60m Aug 13, 2018

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

Rayjencyruzreny E Cruz Jul 11, 2018

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

Roberta Santos Dec 31, 2017

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

John Mann Nov 17, 2017

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Shaheen S Ali Mar 28, 2017

As Brian Griffith of Family Guy says, "If you don't like it, go on the Internet and complain." So here I am. As I was at AutoNation Toyota Hayward today and in the middle of signing the paperwork for my day's oil change and general maintenance, I saw a small-dollar value donation to a charity had been 'included' in my charge. At no time was I asked if I wished to donate to this charity. In addition, by the time I noticed it, in normal type although dwarfed by the many minor procedures I also had done, it was too late. I was in a hurry and to make a fuss about it would have delayed both myself and many people behind me. I had been tricked into the position of having to spend more money, in the value of my time at that moment, to undo the situation than the small-dollar value was worth. First, looking at the charity, it is not one that interests me. I am careful about which charities I donate to and I do not donate in small-dollar values. Second, at no time was I asked if I wished to donate to this charity, I say again. Third, I am fully aware that this charity pays AutoNation Toyota Hayward to place this charge on their maintenance. AutoNation Toyota Hayward is not doing this out of the goodness of their hearts. If they were, they would write their own check and receive a pleasant tax write off for their good deed. No, Autonation Toyota Hayward is being paid to advertise this charity, and to sneak charges onto people's bills. To those who make a joke about, "It's not the money, it's the principle of the thing," no. It's about the money. I value the skills and service the the employees of AutoNation Toyota Hayward provide. They have many customers and are always busy. They are convenient to my location and offer a handy shuttle service. They do their best to keep their customers moving and to provide the best service possible. I chose them because I value that speed and that service and I am willing to pay for it. I am not willing to have my common transaction intruded upon by an unrelated third party. If AutoNation Toyota Hayward feels a charity is worthwhile, they should be the ones making a donation, not getting paid to sneak charges onto their customer's bills.

Ron Levy Feb 11, 2017

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