
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Hayward
Recent Reviews from AutoNation Toyota Hayward
5
I received excellent service when I bought my 2023 Highlander from AutoNation Toyota. Sam was the first person I spoke to when I called, and Henry and I later worked on the financial aspect. The service was amazing, and everything went very well. Definitely, I'd suggest AutoNation Toyota!
Marleni Morales
Feb 2, 2023
5
Found us the car we were hoping for and really. smooth process to complete the purchase. Great team
Alger Chapman
Feb 2, 2023
5
That’s great, Mo
Mohammad Sharif
Feb 1, 2023
5
Great service. Mo (sales) extremely kind and helpful with any questions we had about the car. Alex (finance) explained everything in great detail and answered any and all financial questions.
Mei Ling
Feb 1, 2023
5
Great service. Mo (sales) extremely kind and helpful with any questions we had about the car. Alex (finance) explained everything in great detail and answered any and all financial questions.
Brianna Q
Feb 1, 2023
1
went in for a simple oil change, find out there is a nail in my driver side tire. bald brian wants to charge me $300 for a stock tire he has knowing i have warranty for tire & wheel protection for 72 months. i know these shops always try to rip you off but its hilarious how they go about it. i wish i can put lower than a star but thats all you get from me bald brian.
Antonio Perez
Feb 1, 2023
5
Great service
riley stacey
Jan 31, 2023
3
I love my car, the experience was overall fairly good, I did end up purchasing some optional packages and now that I’ve had time to really look over the paperwork not sure that was the best deal, I did feel a bit rushed in that process to choose…
Mia V
Jan 31, 2023
5
Sold my Ford to them and was seamless. Arkadi was super friendly and efficient.
Elliot Kaplan
Jan 31, 2023
1
This was my second service appointment at this Dealership. Since my vehicle is still under Manufacture’s 2 years free servicing program, I was told that they would perform oil change and tire rotation (even though I mentioned that the vehicle has only 1200 miles on it). Since I wasn’t paying for the services, I said ok. When they returned the vehicle, the tire rotation had not been performed- I know this because my tires have some distinct markings on them, and they remained on whatever side of the vehicle they were when I drove to the dealership. I am concerned about the fact that these folks were untruthful and who knows what else they may be untruthful about in the future. I don’t think I am going back to this place after this experience.
RPrasad
Jan 31, 2023
5
Buen servicio excelente atenci�n servicio en el tiempo prometido
Jose Moya Bonilla
Jan 31, 2023
5
Great customer service! I was very pleased with the communication process, and the wait time was less than expected.
angela munoz
Jan 30, 2023
5
Heidi was great she took me in last minute end of day no problem, for emergency tire repair. Recommend Heidi at hayward Toyota
Somany Kol
Jan 30, 2023
5
I had a fantastic experience at AutoNation Toyota Hayward! The staff were knowledgeable and helpful throughout the entire buying process. I highly recommend this dealership for anyone in the market for a used car.
Lillian Russell
Jan 30, 2023
5
I was looking for a reliable and affordable car, and AutoNation Toyota Hayward exceeded my expectations. The sales team was friendly and accommodating, and I was able to find the perfect car for my needs. I couldn't be happier with my purchase!
Andrew Clark
Jan 30, 2023
5
Mr Michael Jose helps me a lot in purchasing the right model and assisted me until my final decision ⭐️⭐️⭐️⭐️⭐️
Mary Laurine Hebras Calopez
Jan 30, 2023
1
heres is how to experience carmx carfx carvana tasla are doin its job disrupting. team rivals knives out ea other at play. Dealers are necessary evils, loved 3rd world feel charateristics reflect how unstable, cognitive f(x), desperate and greed at play here but hurting American big3s and the Japenese understand chg needed to curb the fraudu nature.
Jungjn
Jan 29, 2023
5
excellent customer service for Michael Jose **highly recommended him to assist
Jeans Jacket
Jan 29, 2023
5
Great customer experience. I especially like that they have my car a much needed wash
Bajan_queen
Jan 29, 2023
2
Ok service. Families are okay, not very impressive. Bathrooms were closed.
Josue Paniagua
Jan 29, 2023
2
I have been a loyal customer for the past 20 years, but this place now is the worst in customer service.
Laura m Vivanco
Jan 28, 2023
5
Great Service! Heidi was super helpful through the entire process.
Gagan
Jan 28, 2023
5
I had the best experience purchasing a car from AutoNation Toyota Hayward. Azeem helped me to choose a car I loved, Henry took care of getting me the best financing/plan and Tom helped me to learn about my new car. I felt so taken care of from start to finish. Such a pleasure to do business here.
Maria Vellutini
Jan 28, 2023
5
Michael Jose is really a big help. He’s been helping me since I bought a car from Toyota Hayward up until im due for servicing. He’s Very committed. 👍
Laarni Yangco Granadozin
Jan 28, 2023
5
When there's a need for a new car, Toyota Hayward is a good one stop shop. Service is good and they are very accomodating. Just look for Michael Jose. He's always does an excellent job.👌🏻
Jennifer Montilla Aoanan
Jan 28, 2023
5
Thank you Michael Jose for assisting us throughout the process. you really do what is best for your client.
Hannah Kim
Jan 28, 2023
5
My whole family is very happy with our brand new toyota camry, you make it so easy for us to bring the car home. Thank you Michael Jose👍👍
Drey Von
Jan 28, 2023
5
Thank you Michael Jose for excellent service. Highly recommended!
Donna Orienza
Jan 28, 2023
5
I was looking for a person to help me get a brand new car and this guy Michael Jose help me through out on everything! So much happy on my new hybrid camry! Thank you sir!
Cristina Salcedo
Jan 28, 2023
5
When there's a need for a new car, Toyota Hayward is a good one stop shop. Service is good and they are very accomodating. Just look for Michael Jose. He's always does an excellent job.👌🏻
Christy-Jane Sevilla Cadiente
Jan 28, 2023
5
A friendly salesman. Nice talking to you, mr. Michael Jose, ill be back again soon. Thank you!
Chaimie Mylie Opmagnam
Jan 28, 2023
5
Thanks Michael Jose for helping me decide! It really helps. Great service! Highly recommended���
Be Lle
Jan 28, 2023
5
Thank you Michael Jose. Not only he helped me out on obtaining a new Toyota Corolla but he guided me althroughout to the finance. He streamlined the entire process hassle free. Your service is remarkable!!!!!
Alex Ramirez Distor
Jan 28, 2023
5
We had great service all the way around. The only thing we miss is the car wash. They used to do that and their machine has supposedly been broken for 3 years or more.
Earl Vargas
Jan 28, 2023
5
Jamal Azizi was a great buyer and extremely happy with the entire process. Made it very easy and gave me really good buck for my car. Good guy with top tier customer service.
Shafi karimi
Jan 27, 2023
5
Very good place to purchase a car Jamal Azizi is one the best sales professional over in Toyota Hayward, wish him all the best
Zabi Rasouli
Jan 27, 2023
5
the best place to purchase a car and Michael Jose is very helpful and he gave me good assistance.
Trik Gomez
Jan 27, 2023
5
Great experience buying car from Jamal Azizi everything was good I bought a Corolla for my son
Pedro Perez
Jan 27, 2023
5
This is place is great. I bought a car from Jamal Azizi he help full.
Pedro Gonzales
Jan 27, 2023
5
Hey Mr Jamal Azizi your the best man thank you so much for all assistance and effort. Wish all the best. Hope to see and do business with you gain and again. 10 stars from me bro!
Mohammad Yama Stanikzai
Jan 27, 2023
5
This is the best place to buy a car with no inconvenience. Just look for Mr. Michael Jose as he is genuine and passionate about his work. Michael Jose is more than willing to accommodate and assist you to find the best suitable car you're looking for. I had no difficulty buying if it's Mr. Michael Jose I'm talking to. Great service!
Mickie Ivan Mamongay
Jan 27, 2023
5
Jamal is doing Great . I bought a 2011 Camry from this dealership
Manuel Cardenas Manuel Cardenas
Jan 27, 2023
5
At times like this, durable and economical car is what everyone's looking for. If you want an exceptionally good assistance on selecting a car, Michael Jose can give you all the support that you need. Highly Recommended sales representative at Toyota Hayward. 👏🏻👏🏻
Jay Em
Jan 27, 2023
5
good with a quality customer Service Mr. Michael Jose. 👏👏👏👏☺Thank You so much!!!!
Daphne Joyce
Jan 27, 2023
5
Thank u michael jose for assisting me I really appreciated it
Cindy Manalang Todd
Jan 27, 2023
5
My whole family is very happy with our brand new toyota camry, you make it so easy for us to bring the car home. Thank you Michael Jose👍👍
Bana Habacon
Jan 27, 2023
5
The best dealership in bay area with a cool customer service and friendly Sales person Tawfiq and The Finance Manager (Kohistani) was great at explaining and getting deal ready. I'm very grateful for his help in getting through the whole purchase process. THANK YOU EVERYONE.
Farkhunda Fayzi
Jan 26, 2023
5
They’re so helpful employees specially sales person and finance managers that help us a lot. I’ve been to a lot of dealer ships but that one help us like a family member and thanks for toyota Hayward
Esmat Asadullah
Jan 26, 2023
5
Jamal Azizi By far the best employee at Hayward Toyota. He answered all my questions he was very helpful and knowledgeable when it comes to trucks I got the price I wanted and left the dealership 100 percent satisfied. Thank you Jamal for making the process very convenient and assisting me with my purchase. I highly recommend everyone to come see Jamal Azizi @ Hayward Toyota.
Ahmadshah Walai
Jan 26, 2023
5
its our fourth toyota from this dealership and all thanks goes to TOM ASAD. he was very helpful with all processes and will definitely come back here and much recommended 👍 👌
Kashif Khan Momand
Jan 26, 2023
5
Danke an Jamal Azizi ich habe eines Autos Von Firma AutoNation Toyota Hayward gekauft
Hashim Najwa
Jan 26, 2023
5
I bought a 2023 Toyota Sienna with the help of Jamal Azizi he was very helpful and professional 5⭐️
Fahima Azizi
Jan 26, 2023
5
They made the process fast and easy and answered all my questions I had.
Donna Olivares
Jan 26, 2023
5
I walked into Toyota, and was greeted by Jamal Azizi. He was the nicest guy ever. Greeted me right away, and answered all the questions I had for him. Overall was a great experience at Hayward Toyota. Will be coming back!!
Sahib Khinda
Jan 25, 2023
5
Mr Jamal is one of the best salesman I’ve ever met , he cares about his customers interests and he has a great attitude as well as a great costumer service.
Rohin's Skills
Jan 25, 2023
5
Michael Jose is the person to look for in buying cars at autonation Toyota hayward
Babita Rani
Jan 25, 2023
5
Thank you Jamal for being such a nice guy and make my needs easy, i bought a brand new 2023 Camry Trd V6, overall it was great experience with AutoNation Toyota Hayward. 5Star+.
Kamal Azizi
Jan 25, 2023
5
Salesperson Michael Jose and Finance Mngr. John Hamid where very helpful and very accommodating to my needs.
Jonas Cuyong
Jan 25, 2023
5
Jamal Azizi is an amazing professional, with great customer service skills, very helpful, he is there to solve your problems and find you a good solution.
Ilyas Yonisi
Jan 25, 2023
5
Purchased a car at Hayward Toyota through Jamal Azizi! He got me exactly what I wanted. Highly recommend!
Billal Billy Hakimi
Jan 25, 2023
5
Jamal Azizi helped my Cousin to purchase his first car 2022 TOYOTA CAMRY HYBRID SE. Thank you so much for your help and I wish you all the best!!!
Amir Karimi
Jan 25, 2023
5
I recently purchased a Toyota Camry from Abe Rahmani the service I received was nothing short of awesome. I was instantly made to feel welcome and important by Abe and the entire staff. They were very knowledgeable answered all my questions and when it came time to make a decision I had no problem signing the dotted line for my purchase. If you are in the market for a vehicle I strongly recommend Abe and Autonation Toyota in Hayward
Aldo Clamar
Jan 25, 2023
5
Michael Sanchez was absolutely amazing in helping me pick out my camry. He showed me what they had available and let me make my decision with no pressure. Once I had mine picked he made sure the purchase process was quick and painless. Easily the best experience I’ve had at a dealership and will happily send others to see Michael.
Sarai Melendez
Jan 25, 2023
5
Jamal was great
omid azizi
Jan 24, 2023
5
Heidi and Carlos are wonderful.
Roz Ragan
Jan 24, 2023
5
Mario thanks for taking care of my car for the 20k miles service you did a good job thanks for the professional work
Khalid Majeedy
Jan 24, 2023
5
Excellent customer service, When I visit Hayward Toyota Jamal help me, he show me around, I recommend Jamal to my friends
Kanishka Azizi
Jan 24, 2023
5
I recently had the opportunity to work with auto salesman Jamal Azizi at AutoNation Toyota Hayward, and I must say that I was very impressed with their level of professionalism and customer service. He took the time to learn about my requirements and preferences before assisting me in choosing the best car for my needs and way of life. He patiently and honestly responded to all of my inquiries, and he was knowledgeable about the vehicles they were selling. Additionally, they went above and beyond to make my purchasing process as easy and stress-free as possible. Anyone looking to buy a new car should contact this salesperson without a doubt, in my opinion. Working with him was a great experience all around.
HM HM
Jan 24, 2023
4
It was a little hectic, but got the car and staff were helpful. Kal helped me get my hybrid!
Diana Nguyen
Jan 24, 2023
5
My visit was amazing as I got to see all of the cars and everything.
BLUE_DEVIL 415
Jan 24, 2023
5
I bought a car from Jamal Azizi and he’s a great guy. Best customer service you could get in a dealership!
Zaheen Naibkhil
Jan 24, 2023
5
Drove 2 hours to get to Hayward Toyota purchase my first car and Jamal Azizi helped me through the process very professional and kind I highly recommend him to help you for your purchase because it was worth driving 2 hours for me. Thank you ⭐️⭐️⭐️⭐️⭐️
Tawab Namati
Jan 24, 2023
5
Thank you very much Mr Jamal Azizi I am really appreciate for your help and service I recommend everyone to see Jamal at Hayward Toyota
Shapoor Zazai
Jan 24, 2023
5
Best sales person I have ever met .Jamal azizi- I really appreciate your help. I would definitely recommend Jamal to everyone who wants to have a great experience of buying a new vehicle, ⭐️⭐️⭐️⭐️⭐️
Shaban Jilani
Jan 24, 2023
5
Top notch customer service. @jamal azizi
Samim Sadat
Jan 24, 2023
5
I was there got my car Jamal was really helpful I recommends him to anyone in the market to buy a car he is very respectful and easy to work with he made the process very simple and easy thank you Toyota of Hayward special thanks to Jamal
Rahman Hassanzada
Jan 24, 2023
5
Jamal Azizi five stars , He was professional wonderful experience we had with him
Omid Azizi
Jan 24, 2023
5
Top notch customer service. @Khalid Lajord
Noorullah Khurram
Jan 24, 2023
5
I was there got my dream car Jamal was really nice helpful I recommends him to everybody in the market want buy dream car just visit Jamal he is very respectful and easy to work with he made the process very simple and easy thank you Toyota of Hayward special thanks to Jamal
Murtaza Nikoie
Jan 24, 2023
5
I live in Fremont but I come to Hayward AutoNation because for good service and helpful people specially Mr Jamal Azizi he is so professional with his work I got 2 cars in one year because of hem Thanks ⭐️⭐️⭐️⭐️⭐️
Mohammad Shafi Alfi
Jan 24, 2023
5
the best service ever seen in my life, 5 ⭐⭐⭐⭐⭐ plus
Mashoq Qayoumi
Jan 24, 2023
5
Dealt with Jamal Azizi and let’s be honest here he was such a great person and very knowledgeable about all the questions we asked.
John Andrew
Jan 24, 2023
5
Jamal Azizi is the best seller with high knowledge!
Jawed Aqbal
Jan 24, 2023
5
The best dealer that i got.@Khalid Lajord
Hematullah Khurram
Jan 24, 2023
5
I buy from Toyota Hayward the person help he’s name is jamal he’s very professional and help so much thanks jamal
Hashemi Ajmal
Jan 24, 2023
5
I recently had the chance to work with Jamal Azizi, a car salesman at an Autonation Toyota dealership, and I was very impressed with his professionalism and familiarity with the vehicles on the lot. He listened to my needs and helped me find the perfect car for my budget and lifestyle. He was patient and never pressured me into making a decision, and he was always willing to answer any questions I had. The entire process was seamless, and I couldn't be happier with my purchase. I highly recommend this salesperson to anyone in the market for a new car. He truly went above and beyond to make my experience a positive one.
Haroon Omar
Jan 24, 2023
5
Jamal Azizi is THE best and I would recommend him to anyone who asked! Toyota Hayward always will have my business
Hannah Millick
Jan 24, 2023
5
I had the pleasure of working with Jamal Azizi. He was very professional and made the process very simple. You do not feel like you are in a big dealership when he is helping you out, he makes sure you feel comfortable and walks you through all the process. I highly recommend asking for Jamal for all your car needs.
Ghazanfar Barlas
Jan 24, 2023
5
Jamal helped me purchase a 2013 Toyota Corolla without any hassle. Great customer service. I would recommend him to my friends.
Allan Mendez
Jan 24, 2023
5
Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” Jamal Azizi is a Afghan American motivational speaker and life coach. While he may not specialize in the auto business, he does know his stuff when it comes to sales, and this quote makes an exceptional point no matter what you’re selling. If you can help a customer solve a problem, or achieve a goal, the product will practically sell itself.great sales quotes
Akram Najib
Jan 24, 2023
5
I took my car in for regular maintenance service. Heidi was very helpful and friendly. Waited there, sat down and got some work done. My car was ready to pickup after two hours or so. Would come again.
Wenzhe Huang
Jan 24, 2023
5
Very good place and friendly people employed Khalid is very good and very friendly person
Suleman Ahmadzai
Jan 23, 2023
5
I was initially interested in a used car here, but ended up walking away. However, I left a review because the salespeople here were very kind! The price was a bit high and there wasn't much they could do, which is understandable. Everyone I met was very pleasant and wonderful, and I was very pleased about my experience. They even got someone to try and speak to me in Chinese (I am ABC so my primary language is English, but that's okay, they were trying to be accommodating and I appreciate it!). You guys are doing a good job. I wish all of you the best :]
Stephanie Chan
Jan 23, 2023
5
Fast service and responsive
Simon Szeto
Jan 23, 2023
5
My brother purchased a car few days ago, Kal helped us and he was so nice and helped us to get a best car in a good price. Thanks kal.
Shahwali Qadari
Jan 23, 2023
5
I visited toyota hayward and kal answered all my questions, strongly reccommend him to all if someone buing car go to kal.
Hekmatulla Qadari
Jan 23, 2023
1
I took my car in for a recall. Setting up the appointment was easy recall took ~ 3.5 hours. The next day, I noticed some damage to my dash on the passenger side and called the dealership. I was told to contact the manager Carlos and bring in my car. Upon inspection, Carlos concluded that the tech did not cause any damage but was willing to have his interior team fix the damages as courtesy. He called his interior tech and had agreed to getting my car fixed on a particular day. I'm not available M-F due to work, so I had someone else drop off my car. Once my car was dropped off, they were told that I had no appointment and Carlos was not in office. Carlos wouldn't be back until the following week. This is very inconvenient for me, now having to call back regarding the issue. I'm not satisfied with the unfilled commitment that was made by the manager.
E
Jan 23, 2023
5
Wow just wow. The car buying experience here was seemless. Jamal was my contact through the whole process, he is such a fine person. I am very picky and complicated when it comes to purchasing a car. Jamal was very patient throughout the process. He listened carefully and understood what I was looking for. I purchased the most beautiful and reliable Camry. 10/10 recommended!!!
Tasawer Yosufzai
Jan 22, 2023
5
This week, I was in the market and in dire need of a vehicle. After walking in, I knew I had made the right choice in dealerships. I worked with Jamal and his consultation and professionalism were top notch. He made the process go extremely smooth and I would highly recommend the Jamal, as well as the dealership, to anybody in the market for a vehicle.
Lilly Sanchez
Jan 22, 2023
5
I just got in to Cali, wanted to buy a car same day. Jamal Azizi was absolutely spectacular. He made everything easy and we got everything done in a couple of hours, and I drove off with my new vehicle. I am a very happy customer. This dealership is a great place for purchasing a car and Jamal Azizi is a gem.
Kiera Advani
Jan 22, 2023
5
Great place to buy a car. Nice selection, pricing, and service. No hassle buying and no pressure. Jamal Azizi was great, covered everything, nice personality, and completed all tasks admirably. If you're looking for car see Jamal at AutoNation Toyota Hayward. You won’t go wrong with this dealership and under guidance of Jamal 😊
Farah Khan
Jan 22, 2023
5
I had an absolutely amazing experience working with Jamal ! Honestly, the best salesman I’ve ever worked with. They are all very professional, extremely helpful and just pleasant all around. I worked mostly with Jamal- and I couldn’t say enough kind things. Oh, and I love the car!
Elif Shah
Jan 22, 2023
5
We have the pleasure to work with Jamal Azizi and it was absolutely a delight to know such a humble and great sales man. Thank you so much for all your work Jamal .
Andisha Shah
Jan 22, 2023
5
Mr. Michael Jose was extremely helpful in explaining the process of finding the right car for me. He answered all my annoying questions and worked together to make the best deal possible. 👍
Yya Angela Monzon
Jan 22, 2023
5
Nice and smooth transaction with michael jose! :)
Son Tanael
Jan 22, 2023
5
We inquired to Michael Jose about cars we need and he replied in a respectful manner. Thank you Michael Jose!
Seraphim Zurc
Jan 22, 2023
5
Michael Jose is such a good guy. He answers all my inquiries. He is a star.
Sanju Kafle
Jan 22, 2023
5
Had a wonderful experience working with your team. I recommend Mr. Michael Jose for being professional and sensitive to the needs of customers like us.
Ryker Manimtim
Jan 22, 2023
5
Michael jose was very helpful and knowledgeable in answering all of my questions. Very genuine and passionate about their work. More than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing.
Orlando Jr.
Jan 22, 2023
5
Thank you sir michael jose for your fast and excellent service.
Mc Jolens
Jan 22, 2023
5
I had an excellent experience in purchasing my car in Toyota. Michael Jose was pleasant and so helpful and explained everything about my car and what was the selling price. I was so satisfied. I highly recommend. 👍
Margaux Lara
Jan 22, 2023
5
Michael Jose from Toyota Hayward helped me find a vehicle in my budget. I was surprised at how nice their cars actually are. I read mixed reviews but my experience went great. I got a deal! Thanks again!!
Lothamer Y. Cathy
Jan 22, 2023
5
The staff in Toyota Hayward were real nice. The one I wanted was sold, but Michael Jose offered me other options which I liked. I was referred by a coworker who’s had a few cars from them that ended u
Lorenz Adrian L. Ferrer
Jan 22, 2023
5
Michael Jose was amazing from the start and the appointment went really well. In no time we finished the transaction. He was helpful and reasonable on the offer. I would definitely do this again and recommend to others.
Kenneth Ramirez
Jan 22, 2023
5
Everything was very smooth and easy. Also they have the best price for my car. I will do business again with them, if needed. They are ALL friendly and professional. Very highly recommended Mr. Michael Jose
Joseph Abesamis
Jan 22, 2023
5
We had such a great experience with Toyota! Everyone there made us feel so comfortable. MICHAEL JOSE especially! It was THE best experience we have ever had in buying a car!! My experience was great at this dealership. Thank you Michael Jose for all your help. #bettercallMichaelJose
Jolo Villavicencio
Jan 22, 2023
5
Michael Jose helped us find the perfect car for us! He took the time to listen to our needs and budget, and had several quick recommendations. We loved being able to look at it and test drive it without him hovering, and the whole experience took less than 2 hours on a Saturday! Our experience at Toyota was so much better, easier, and faster than at a major dealership, and we will definitely go back the next time we need a car.
John Kenneth Ubalde
Jan 22, 2023
5
At first, I wasn't sure with what car to purchase. But Michael Jose suggested the perfect car for me. He was very knowledgeable about the vehicles there, and knew just what I wanted based on my interests. I walked out happily and appreciate the great customer service.
Jewel Zaragoza Gutierrez
Jan 22, 2023
5
Just wanted to give a huge personal thank you to Michael Jose and Toyota for helping me out with my purchase of my new car. He was very attentive and supportive of what I needed in a vehicle and guided me to the right one!!!!! Thanks again
Jerome Domingo
Jan 22, 2023
5
Purchasing our car could not have been more seamless and Michael Jose made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!
Jasper Zaragoza
Jan 22, 2023
5
Smooth and fast transaction, thank you Mr. Michael Jose such a big help!
Jaja Egangan
Jan 22, 2023
5
Spent the last two months searching for a vehicle and narrowed it down to two that were conveniently located at Hayward Toyota. Michael Jose was consistent with his communication and was a great help throughout the entire buying process. Will come back in the future!
Jad Ola
Jan 22, 2023
5
Best dealer that I got. It is a pleasure doing business with you guys. >> Michael Jose
Ja Vie Yabut
Jan 22, 2023
5
This was a truly wonderful experience. As usual, I was a bit trepidatious about buying a car. Michael Jose was fantastic. Every step of the process was explained clearly and pleasantly. I received a fair offer and all the paperwork was done smoothly. I would recommend Toyota and Michael Jose as the sales associate.
Fritz Torrevilla Bibal
Jan 22, 2023
5
Michael Jose was fantastic through the whole process of buying my car, it may seem very overwhelming but he made it completely flawless and I would highly recommend him and Toyota to anybody and everybody
Cosette A. Raquipiso
Jan 22, 2023
5
It was a fast and pleasant experience, Michael Jose the sales associate was very professional, polite and helpful with the transaction in every step of the way. Thank you again for making this possible 😊
Celia Raquipiso
Jan 22, 2023
5
Thanks to Tom and John for an awesome 🤩 and efficient experience with helping us purchase my dream car! If you ever go to this location please reach out to these two men to assist you. Definitely recommend this location and amazing staff!
Yesenia Ramirez
Jan 21, 2023
5
We’re glad that we came here to this Hayward Toyota location and purchased our 3rd car from here. Hamid Kohistani is the problem solver’s Hero so if there is any problems or concerns about your purchase talk to him and he will take care of it for you. Special thanks to the general manager for making all these great things happen. Thank you and have a blessed life.
S
Jan 21, 2023
5
Great customer service with great people I love the place specially thanks to Khalid Lajord appreciate his help and great customer service he was amazing in serving the customer
Qais Wardak
Jan 21, 2023
5
Great leadership skills the general manager and Hamid Kohistani the finance manager👍. I purchased a used Ford Fusion hybrid from here at this location approximately nine months ago and it turned out that there is some problems with the car right after we purchased it, So because of the issues we had with our recently purchased car! I had to contact this location and told them about the problems we were experiencing with our car. Thank God that we were able to find great people here at this location like Hamid Kohistani (the finance manager) who took over that problem and that difficult matter and solved it in a couple minutes right after we spoke with him over the phone and told him about the problems we had with our car and what happened. Hamid Kohistani made our day by handling this issue we had the best way possible. Not to forget that Ahmad Koshan was also very helpful during this process. We greatly appreciate it. Thank you all 🙏.
M
Jan 21, 2023
5
Kal is an excellent effective and very friendly seller.
Ingrid Avila
Jan 21, 2023
5
Kal He is a good attentive salesman. Thank you for your help.
Cesar Avila
Jan 21, 2023
5
Mr. Michael Jose give us the impeccable manners and customer service experience. 🏆🥇 Such a star and asset. Hoping to have more transaction with you soon. More power!
هاري سرفانتس
Jan 21, 2023
5
Michael Jose was very helpful and accommodating. He was very professional and respectful. They made sure the deal was where I needed it to be. Never felt pressured and highly recommend getting a car here. Overall dealership is selling top tier vehicles
Zandrex Begosa
Jan 21, 2023
5
Ask for Michael Jose, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they’re stuff
Yya Monzon
Jan 21, 2023
5
Outstanding service! Very happy with the purchase of my car. I have purchased a few vehicles from here over the years and they have all been reliable. Michael Jose was helpful and answered my questions!
Yen Cristobal
Jan 21, 2023
5
thank you Michael Jose for giving me good deal on my toyota RAV4!!!THANKS MAN👍
Shan Drei Mejia
Jan 21, 2023
5
I went to Toyota for the purchase of my vehicle. I worked with Michael Jose and what a great experience. He was very knowledgeable and professional and made the whole experience very pleasant. I highly recommend Toyota and Michael Jose if your looking for an easy and professional experience to buy your next car. I will definitely be returning as well.
Roni Perez
Jan 21, 2023
5
Had a bad experience with this dealership in the past but since I live near the area, I gave it a second shot. And yes it is worth the try!!!! To my surprise I bought a brand new Venza even if I'm not really about to. 😅 Was very pleased and satisfied with MICHAEL JOSE. Not only just asssited me with the right car but gave me a wonderful day with a smile. He's one of a kind, very humorous in a professional way. A definitely go to dealership now. Keep it up guys.
Phipoy Bigboy Rqps
Jan 21, 2023
5
Thanks Michael Jose for giving us a good deal...😍
Phine Alcantara Jimenez
Jan 21, 2023
5
Look for michael if your buying car at this dealership
Nirmal Singh
Jan 21, 2023
5
Went to Toyota Hayward and was assisted by Mr. Michael Jose. Very satisfied with the service.
Nardzma Lavilla
Jan 21, 2023
5
I recommend Michael Jose from Toyota, they are very knowledgable, friendly and professional. They took good care of us, gave us a good deal and answered all our questions.
Nancy R. Monzon
Jan 21, 2023
5
Michael Jose was referred to me by a friend. He’s awesome and makes everything easy for me. Highly recommended!
Mj Jimenez Corpuz
Jan 21, 2023
5
michael jose is surely helpful when you’re looking for a car to buy 😁👍🏻
Mica PJ
Jan 21, 2023
5
Thank you Michael Jose for the big help purchasing a new toyota Rav4😍😍😍😍
Mheil Distor
Jan 21, 2023
5
Michael Jose was very helpful and knowledgeable in answering all of my questions. Very genuine and passionate about their work. More than willing to help me find the best vehicle, specifically tailored to my needs and helped me explore various options for financing.
Meng Meng
Jan 21, 2023
5
I was just browsing for a used car and this guy walk towards me offering help to make it easy for me pick a car. Thanks Michael Jose. Easy went home with a new car!!!
Maria Theresa DeVera Orienza
Jan 21, 2023
5
Thank you for selling us a Toyota Corolla Mr.Michael Jose.
Marce Ocampo Riñon
Jan 21, 2023
5
I am so fortunate to have found them Responsive, communication was above and beyond and so pleasant. True professionals! Highly recommend Michael Jose
Louisa Montimayor
Jan 21, 2023
5
Toyota was there for me every step of the way! I couldn’t be more happy with the service provided and the salesman’s knowledge of the cars themselves. I came without a vehicle and left with one that I could not be more happy with. Michael Jose was my salesman and he was absolutely wonderful and I could not be happier. My car has been a perfect fit for everything that I wanted and hoped for and I recommend anyone to Toyota.
Liz Enriquez
Jan 21, 2023
5
Michael Jose was very helpful. Answered every question. Sent pictures and videos as requested. Pointed out flaws that didn’t show in pictures so there would be no surprises. Love the car. Love their selection of cars. The entire experience was a pleasure. I will be back the next time I’m in the market. Thanks!
Kristine Quiloña
Jan 21, 2023
5
Michael Jose made my experience great! I'd like to thank Michael for helping me throughout my purchase. He was great and very helpful!
Kevin Iglesias
Jan 21, 2023
5
5/5 ⭐️ Wonderful experience because of Mr. Michael Jose! He helped me throughout the process which makes it easier for me to navigate the car I want. He also gave me a good deal. I recommend to ask for Mr. Michael Jose as he is very knowledgeable about the cars.
Jusmine Villamedez
Jan 21, 2023
5
It was a struggle looking for a new car right now.Every dealership has low inventory but this guy will makenit easy to you..Thanks michael jose
Julius Cesar Calpotura
Jan 21, 2023
5
When there's a need for a new car, Toyota Hayward is a good one stop shop. Service is good and they are very accomodating. Just look for Michael Jose. He's always does an excellent job.👌🏻
Jovelyn Aoanan Bautista
Jan 21, 2023
5
Toyota set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Michael Jose was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process
Joseph Cruz
Jan 21, 2023
5
Being a younger female, and purchasing a car is scary. Toyota took great care of me and answered all my questions. I’ve had the vehicle for over 3 months with no issues. Thanks again, I’m telling everyone to buy from Michael Jose
Joan Trisha Muñoz
Jan 21, 2023
5
I had a great experience at Toyota. Michael Jose found the exact car I wanted in tip-top shape at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership
Jid Montemayor
Jan 21, 2023
5
I bought my car at Toyota Hayward! At first I had a lot of questions about the car that I wanted to purchase, but Michael Jose was there. He answered all my questions and helped me with everything that needed to be done! 👍👍👍
Jhannah Riñon
Jan 21, 2023
5
Michael Jose, Such a great skill on pleasing and meeting clients satisfaction. thanks for my New Toyota Camry.
Jennifer Rombaua
Jan 21, 2023
5
I would like to thank Michael Jose for all the help getting the deal done. Great Experience and we were in and out in a short time. I will definitely Recommend Michael Jose as a salesperson. Thank you for my 2023 Highlander XSE!
Jeff Basco
Jan 21, 2023
5
awesome customer service by michael jose
Jason Alwyn Mendoza
Jan 21, 2023
5
Thank Michael Jose for selling us Toyota Corolla
Ibiang Dolores
Jan 21, 2023
5
Thank you Michael Jose for giving us a good deal...
Gay Yangco Catalan
Jan 21, 2023
5
This was the easiest dealership I have worked with. I was in and out in 2 hours. Michael Jose was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Michael Jose 😉
Fernando G. Monzon
Jan 21, 2023
5
Thank you Michael Jose for the Toyota Tacoma
Enrico Iglesias
Jan 21, 2023
5
By far the best experience I’ve had dealing with car dealerships. It was such a pleasant surprise to have Michael Jose taking care of us. He got right to the point and and was extremely knowledgeable about everything. And even though we’ve had some challenges, he didn’t treat us like we only had one car to choose from. Thanks for everything. Will be back to see you again
Dens Centrix
Jan 21, 2023
5
Had a great experience buying from Toyota! They had a great selection at a fair price and Michael Jose helped me find exactly what I was looking for. Would definitely recommend buying here.
Danielli Royo
Jan 21, 2023
5
Amazing service at the service department! Especially from Michael Jose. He took care of our cars and provided 5 star service at every step!
Ca Mzwie
Jan 21, 2023
5
Thank you Michael Jose. Not only he helped me out on obtaining a new Toyota Corolla but he guided me althroughout to the finance. He streamlined the entire process hassle free. Your service is remarkable!!!!!
Bonna Basto de Guzman
Jan 21, 2023
5
Thank you Michael Jose for giving us a good deal on a car. We are so happy with our new RAV4
Bernadette Sangalang
Jan 21, 2023
5
Great experience, Michael Jose was very good and the sale took place very quick and was able to secure transportation 2 days after the purchase. Car got delivered at my home in a timely fashion.
Benny Ton
Jan 21, 2023
5
Thank you Michael Jose for helping us purchased a Toyota Highlander 2023. it was a great deal indeed..
Bella Alexene
Jan 21, 2023
5
michael jose, thank u for encouraging and helping us to purchase the easiest way..
Bea Alexette Jose
Jan 21, 2023
5
Thanks to the man named Michael Jose for the best deal you offered. looking forward to our next transaction.
Alicia Suratos Sangalang
Jan 21, 2023
5
Big thanks to Michael Jose for a smooth deal. Highly recommended. thanks man.
AL EX
Jan 21, 2023
5
Shout out to Jamal! For helping me get the car that I want! Really good experience with Toyota because of him. I highly recommend
Jean Mitchelle Macalolooy
Jan 20, 2023
5
FJ is very helpful for helping me to buy the Corolla 2023.
Feng Dax
Jan 20, 2023
3
I was at the dealership on Saturday morning for oil change and recall on my Tacoma Truck. I had to wait 40 minutes to see a service advisor. People working at the dealership doesn't even know or have courtesy to say good morning to the customers, they just go pass by you. No one acknowledges your presence. I guess this is the new way of customer service.
Vimlesh Parsad
Jan 20, 2023
5
Khalid has been an amazing at Autonation, buying a car could not be more easier than with him. I really suggest get in contact with Khalid he will answer all of your question. I’ve got 3 cars with him personally.
immad Burhani
Jan 19, 2023
5
I had a great experience getting my Prius from AutoNation. Vinnie (Amandeep) was extremely helpful and easy to work with. He got me a great deal and went above and beyond by finding me the car in the exact color I wanted. I have and continue to refer many friends and family looking for a car to Vinnie for the easiest car buying experience. Update: Years later, Vinnie is still a great contact to have at AutoNation. He remains helpful and is always available when I have a question about my current vehicle or questions about any upcoming deals! Thanks Vinnie!
K Bhatia
Jan 19, 2023
5
Thank you Heidi took my car in for service came out running great for another 5,000miles!!!!
juan yuriar
Jan 18, 2023
5
I had a very good experience in buying a new car at AutoNation Toyota Hayward. The sales representative, Tom Asad, is very kind and he provided me all relevant information. My car buying journey was very smooth. Thank you Tom. God bless you.
Sachin Sonawane
Jan 18, 2023
5
Got a new car in one week! Sufficient and sincere communication! Quick response! Thank you Kal and Henry for being responsible making the experience going smoothly! I really appreciate it!
Florence Li
Jan 18, 2023
5
Bryan Rose was my Service Manager and he was fantastic, from the word go. This was my first time to this dealership and while I was waiting in line, he made sure to let me know that he would be right with me, in a very courteous and respectful way. I was there for a thorough diagnosis on a 2020 RAV4 that I had owned for only 9 months and was having some steering issues. Once diagnosed, I got the repair report requiring approx. over $2,200 (with taxes, etc.). My financial heart sank and I started to stress, after working for months to carefully manage our money. I worked with Byran to research and eventually get it approved under my extended warrantee, which probably would not have happened if it wasn't for his diligence and professional care. Additionally, he made sure everything else about the vehicle was checked and in great condition. On top of that, all the other staff and personnel were extremely courteous and caring, as well. This AutoNation Toyota Hayward customer service experience exceeded my worst fears, by far. I often wondered, in the past, why I avoided dealerships, for fear of being ripped off and not being treated with respectful integrity. Thank goodness for AutoNation Toyota Hayward. I even told Bryan, after my first few minutes of interacting with him, that I thought that they did great by hiring him to represent their department. Thank you, Bryan!!
Don Sardella
Jan 18, 2023
5
Service Advisor Heidi is always great. She gets me in and out as quickly as possible. She makes sure my vehicle gets all servicing it needs.
Ccabrera
Jan 18, 2023
5
Excellent customer service, specially Mr KHALID LAJORD, thanks to his service to the customers he is such a pattern of ethics, 5 Stars indeed!!!!
wahab sadat
Jan 17, 2023
5
I recently bought a beautiful car from a very kind gentleman named Kal or khalid Thanks for your best experience and got me my real car approved
Zowak H
Jan 17, 2023
5
I went to this place for buying a car. There was a sales associate named Khalid. He was professional and helpful. He answered all my questions, I am suggesting this place for everyone as there is professional employees and professional sales associates as Mr. Khalid
Shahir rahimi
Jan 17, 2023
5
Outstanding service by khalid highly recommend him very friendly and good communication.
Qais Haikal
Jan 17, 2023
5
Outstanding service by Jamal Azizi! Very happy with the purchase of my pre-owned car from Jamal at AutoNation Toyota. I have purchased a few vehicles from here over the years and they have all been reliable. Jamal was helpful and answered my questions! Highly Recommended.
Lilumajan Sayedhakimshah
Jan 17, 2023
5
Yesterday visited service department for Sienna service and left my tablet in the car. After several hours later, anxiously returned to the service department and a lady, Sarah, was there very eager to help me. She was one of the nicest I've ever met in such situation: really caring, eager to help, with bright smile! Thank you Sarah!
James Koo
Jan 17, 2023
5
Khalid is doing a fantastic job! He is ethical and knows how to deal with the customers!
Idris khalid
Jan 17, 2023
5
We purchased two vehicles from Jamal and the entire experience was first rate - the service the vehicles the value and the follow through all exceeded our expectations. Jamal is the best - he is definitely our auto source. thanks, Jamal.
Binafsha Shah
Jan 17, 2023
5
Special shout out to Heidi for being so helpful she did explains to me everything even given me options and now i feel safe driving my Toyota Rav4.. Thanks again Heidi and to all the mechanic and staff in Auto nation Hayward!!! Helpfulnsss 5stars
Sybil Basa Subijano
Jan 17, 2023
5
Awesome costumer service and I would like to thank from Khalid jan, He is great. 👍
Ramesh Hafizi
Jan 17, 2023
5
Khalid mumin he is the best seller he answered all the Questions and so polite, appreciate it khalid.
Najibullah Ebrahemi
Jan 16, 2023
5
Hayward Toyota where you can find a best car deal. thanks Kal for the fast and good service.
Khalid Mumin
Jan 16, 2023
5
Sale person Ramin Hamedi and finance John help me get the car that I want. I highly recommended to anyone who want to buy new car
Henry H
Jan 16, 2023
5
I recently had a great experience with the customer support team at Auto-Nation car dealership. The salesperson I worked with, Khalid, was extremely helpful and knowledgeable about the cars I was interested in. He took the time to listen to my needs and helped me find the perfect car for me. He was patient and answered all of my questions with honesty and transparency. I appreciate how easy he made the entire process, and I am extremely happy with my purchase. The customer support team at auto nation dealership is top-notch, and I would highly recommend them to anyone looking for a new car. Special shoutout to Khalid for his excellent service.
Hamed Rohani
Jan 16, 2023
5
Khalid was awesome in explaining the process, and they ended up selling a Prius Prime. very Professional and ensures that everything is completed on time,
Varinder
Jan 16, 2023
5
Customer service is excellent
saifuddin sharify
Jan 15, 2023
5
The staff are very friendly and helpful.Specially Mr Amiri he helps me with the processing of my car.if you need someone to help you i recommend Mr Amiri he is very kind and polite,straightforward two thumbs up and thank you very much for your help
Theodore Paez
Jan 15, 2023
5
I had a great experience purchasing a used car here, working with Abdul and Brian. In general, the process was smooth and easy. What made it a truly great experience was their willingness to stick with promises and follow-up. Everything they mentioned, they made sure to get it in writing and followed up with me to get it done.
Karin Ng
Jan 15, 2023
5
Great staff and very business like customer service is their priority
Juan Carlos
Jan 15, 2023
5
Just purchased a car from this dealership recently, had a great experience from Haseebullah Sultani and Alex in financing. I was able to get the car at MSRP.
Harry Clifford
Jan 15, 2023
5
I really appreciate Mr.kal your Service with Customers, Carry on
yaqoob ibrahimi
Jan 14, 2023
5
Great dealership, Khalid excellent worker. Thank you for your service.
asadullah amiri
Jan 14, 2023
5
Shout out to Shan who accommodated all my needs and helped me thoroughly
Ziarmal Quraishi
Jan 14, 2023
5
He is the best seller I really enjoyed with buying the car. He is really nice and honest guy.
Ramzia Nasimi
Jan 14, 2023
5
Mr. Koshan thank you for providing the best service, by your provided service it’s always easy and convenient to purchase a car, best of luck and god bless you for helping me find my dream car. I have purchased few cars from deferent dealers in my life, but it was never this convenient, your knowledge of cars is amazing.
Moneer Afzaly
Jan 14, 2023
5
Good experience with Toyota Hayward, appreciate it Kal for your super service and manners.
Mohammad Arif Karimi
Jan 14, 2023
5
Khalid Momin has awesome personality. Patiently answered all my questions.
Khalid Rohani
Jan 14, 2023
5
Toyota Hayward is highly recommended to everyone they’re the best in sales processes and prices, especial thanks for Mr, Kal for his service.
Khairullah Rahimi
Jan 14, 2023
5
Thank you so much Mr Koshan for your help
Jawad Akbari
Jan 14, 2023
5
I have always been pleased with the service I receive at your business. However Mr Khalid Momen’s professionalism.patients and ability to get to the bottom of the situation quickly exceeded my expectations.
Hayat Ibrahim
Jan 14, 2023
5
Experience much better this time. Heidi helped out alot
Gordon Cordova
Jan 14, 2023
5
I have been shopping around for cars and these guys are really helpful. It was not very pleasant with other Toyota dealer and they were pleasant over the phone and in person. They stay late for us and accommodate with the new car finding. Omid, Tom and John work as a team and very patient was explaining car and it’s details.
Ella Lim
Jan 14, 2023
5
Excellent customer service Kal is amazing thanks for your help.
Abdul Hameed Surkhi
Jan 14, 2023
5
That’s great,Ramin help me a lot
ALVIE E
Jan 14, 2023
5
Koshan was doing great. Friendly staff, financing was easy. They got me a better rate than my credit union. They really want to help you get a great deal. So happy with my new car, this will be the 6th time I purchase a car from Toyota of Hayward Happy customers always come back!!
Panjshiri Ahmad
Jan 14, 2023
5
Vinnie (Amandeep) was very helpful in getting us into the right Toyota at the right price. Very knowledgeable about all the toyota models. My wife and I have both purchased vehicles through Vinnie and he was not only helpful during the whole process but he also checked up on us to make sure we were happy with our vehicles. Couldn't be more happier with the service Vinnie provided for us at Autonation Toyota Hayward. I recommended Vinnie to my broher and Cousins as well and they all had excellent experiences with Vinnie at Toyota and they still rave about their experience and deal they were able to ger through Vinnie. I would highly recommend Vinnie to anyone who is intersted in purchasing a Toyota and are looking for a friendly and steess free experience. Excellent service.
Mani Bhatia
Jan 13, 2023
5
I went with my friend, and I met a dealer named Tom. He is really nice and explained everything in detail.
Aozora Z
Jan 13, 2023
5
Have a good customer relation within Auto nation .
Sanjala Das
Jan 13, 2023
5
This is the best dealership in all around the Bay Area, I purchased a car a couple months ago and sales rep Khalid was great, he answered my all questions and very respectful man.
waheed sayedi
Jan 12, 2023
5
I recommend autonation Toyota hayward to for a simple and helpful experience purchasing a car and highly recommend Mr. Kal make sure you talk to Kal honest and very helpful, thanks Kal.
Zubaida Khoram
Jan 12, 2023
5
Best dealer ship and best services thanks to Khalid he was excellent.
Sayed Jalal
Jan 12, 2023
5
Had an amazing experience at Toyota, was helped out by Vinnie who really helped me find what I was looking for and was overall super helpful!
Rajveer Hari
Jan 12, 2023
5
I really appreciate Mr Khalid for everything he is the best guy with great hospitality.
Murat Altay
Jan 12, 2023
5
I just bought a highlander hybrid from Kal he is amazing and super helpful no extra charges. Thank you Kal.
Mohammad Nazar
Jan 12, 2023
5
Great service and knowledgeable staff, I regionally board a 2021 Toyota Highlander Hybrid XLE, the staff work hard to get the process complete great service and very friendly, I am recommended my friends and family member and to anyone looking to buy a car.
Minh Thach
Jan 12, 2023
5
My wife and I were received excellent service at Autonation working with Vinnie to purchase our first SUV/Crossover. We needed to upgrade from a sedan into something roomier as our family grows and were hesitant to go shopping for a new car. Vinnie turned our fears away and helped us drive off in our new RAV4! Thank you!
Karan Latte
Jan 12, 2023
5
I came there to purchase a car, and the dealer Tom was very friendly and patient to answer my questions and give suggestions and information. It was a great car buying experience. I will recommend my friends to buy a car there.
Fiona D
Jan 12, 2023
5
Polite and very good listener he knew what he was selling products expert Kal was very help full
Basir Ahnmadzai
Jan 12, 2023
5
Thanks Mr Khalid for everything he is the best sales man ever I see …
Abdul karim Taghani
Jan 12, 2023
5
I want to specially thank Toby and Ramin for providing a comfortable atmosphere and well car purchasing experience.
Monir Hamedi
Jan 12, 2023
5
We bought 4 cars from Hayward Toyota and 3 of them through Vinnie, all through internet, email and text. He provided us with detail pricing and disclose add on before we go pick up the cars. Other dealers always surprise customer with extra charges and fees but Hayward Toyota never did business that way. Thumbs up for Vinnie!!
andy lee
Jan 11, 2023
5
Omid Azizi amazing customer service,
Tawab Azizi
Jan 11, 2023
5
Stopped by to ask questions and was met by Vinnie who helped me explain the difference betweem hybrid and plug in models. It was great as he didn't pressure us at all and told us to think it over which works best for us and simply. I am glad he was patient with us through this process.
San Leandro Healthcare
Jan 11, 2023
5
Thank you to everyone at Auto Nation especially Jamal Azizi and yesterday. Arkadi Bober, how you as always made the process of selling my car so easy and making me feel like family each time I visit your facility. Thank you very much Richard Cobb Jr.
Richard Cobb Jr
Jan 11, 2023
5
Got an excellent deal on a Rav4 from here. Make sure you talk to Vinnie, got me an excellent deal with all the perks. This is the 2nd car i got from Toyota Hayward.
Jon B
Jan 11, 2023
5
Great, clean dealership. Had a very pleasant experience with Vinnie - very knowledgeable and professional, he helped show me the best fitting car for me and my lifestyle. Would recommend working with him on your preferences as well
Harpaul Hari
Jan 11, 2023
5
I brought my two Avalons in for service recently. Heidi Brogan was great. She handled the job professionally and kept me informed when we needed an extra part to be ordered.
Hal Kellman
Jan 11, 2023
5
I dropped by with the family to see vehicles new and used. We were met by Vinnie and he helped narrow our options. He gave us great insight on all safety features on different trims of the Camry. Thanks to Vinnie we left with a brand new Camry XSE wanted. He was great following up the next day to make sure we are doing well with our new car. Recommend him for sure
Baljit Mudhar
Jan 11, 2023
5
I want to specially thank Toby and Ramin for providing a comfortable atmosphere and well car purchasing experience.
Monir Hamedi
Jan 11, 2023
5
Had a Saturday appointment for an oil and brakes change. Check in was easy. Left my car there for a few hours and received a text message when it was ready to pick up. My services and charges were exactly as discussed. Everyone was courteous even though they were clearly busy. Heidi was my advisor this visit and was amazingly professional and helpful. Thanks team!!
Teresa Santos
Jan 10, 2023
5
Update: January 2023 We sold our 4runner and decided to reach out to AN Hayward again to purchase a new Tacoma. This time, Vinnie Jhah (internet sales manager) helped us and provided excellent service. I reached out in September 2022 to be put on an interest list and he kept me informed monthly. Oct 2022 was when he reached out to let us know a truck that met most of my requirements was allocated with an ETA of December 2022. The truck was delayed due to the holidays but came January 02, 2023. We booked our flight for January 06, and when we arrived, Mike Sanchez (Sales person who helped us with the RAV4 in 2021), helped us again. Simple and pain-free service at AN Hayward once again! ------ WOW! For once, we had an easy car buying experience with a dealership. We were in the market for the current generation RAV4 in Lunar Rock. The handful of dealerships we visited down here in Southern California, had a ADM (Additional Dealer Markup) between $5,000-$10,000! In June, after browsing the internet for a few days, I saw that AN Toyota Hayward had one listed as 'coming soon'. I sent an inquiry and Diego N. responded. He let me know that the car was being allocated to them BUT was not built yet. He said that I was able to reserve it without leaving a deposit. He emailed me the specifications and upfront pricing which included the OTD price including sales tax for my home town. At that time, he was not able to give me an ETA until a few weeks later. He let us know that the car was being built on June 30 Each following week, he would call to give me a status update, which most of the time was nothing set in stone. His manager, Yi G. also reached out and let me know that there was no exact ETA, but let me know that he was open to answer any questions I had. Apparently, dealerships don't like 'cash buyers' so I was a bit hesitant to ask him questions regarding 'cash buying' process but since it was going to be quite a big purchase, I went ahead and asked and he responded professionally without beating around the bush In late July, we got word that the vehicle was in transit and would arrive to AN Hayward between August 10-15. Still, being a bit hesitant on exact arrival date AND pricing (we were afraid that AN would pull a bait and switch or add ADM last minute) because we did not leave a deposit (legally binding contract), we did not book our flight right away. We waited a few days and Yi was able to give us a more accurate arrival date. Again we waited another week to make sure there were no transit delays (seeing how we're still in COVID-19 times). Yi said it was scheduled to arrive on Sunday (08/08) or Monday (08/09) and we went ahead and booked flights for 12th (that would give them and us extra time incase there was a late minute delay). Diego and Yi assured us that there was no change in price, but did say that tax and any available rebate would change the price a bit but not by much. The day we arrived, we took a lyft to the dealership (Diego offered to have someone pick us up but we figured it was easier to just use ridesharing), only to find out that Diego was out on maternity leave (congrats bro!). His colleague, Mike S, helped us through the initial process and was just as honest as Diego. After a quick inspection and test drive, we went into finance with Harish M. Harish did what was part of his job. Offer financing, and extended warranty packages (it is how they make more commission) but once we told him that we were paying in full, he was respectful and did not pressure us into financing with their lenders. He proceeded with the purchase order and we let him know that we needed to go to the bank. He arranged a car for us and we were on the way to the bank. We came back, handed him the check, shook hands and went on your way back home to Southern California. I cannot thank these group of people enough for the easy buying process and experience.
Chris Nguyen
Jan 10, 2023
3
Appointment was at 1120am was not attended to until 1147 am
valley66
Jan 10, 2023
5
There was a weird irreproducible problem with my car. When I bought it to AutoNation the problem was not there and they did not find what was wrong. I do not blame them because even the best professional is only human, not a wizard. But they charged me nothing does not matter they spent time. I was impressed. Still they made usual checks - tires, breaks, etc. and didn't charge me even that.
Mike Greenrot
Jan 10, 2023
5
Simple and helpful experience purchasing a car at this dealership. I worked with Sam Farhadi, who kept me up to date on the latest allocations that matched my requirements and got me the reservation I had been looking for. The buying and learning process was smooth. No complaints.
Jonathan Luo
Jan 9, 2023
5
El servicio de diego es super
Danny Diaz
Jan 9, 2023
5
Heidi was very helpful and provided great customer service. She answered all my questions and made sure the cars were taken care of in a timely manner. Thank you Heidi.
Victor
Jan 8, 2023
5
OMID. Azizi did a good with the process of my purchase of my new truck
Ryan Stuart
Jan 7, 2023
5
My experience with the service department these last 2 times have been amazing. The biggest reason for this is Heidi. People like her that are empathetic, kind, and knowledgeable are rare and I hope AutoNation appreciates her as much as I did.
Michael Del Polito
Jan 7, 2023
5
We appreciate Mario Caceres for helping us with our son's rim! Mario is an excellent guy he is so awesome helping us everytime we bring our car for service. I am giving him5 stars.
Kirby Villostas
Jan 7, 2023
5
Very nice and helpful staff. Thanks a lot Mr Kal and Mr Alex. Continue providing good service to your customers. Kudos to both of you and all the staff of Auto Nation Toyota Hayward. Thanks again. Looking forward for more transaction with you guys in the future. Will recommend this place to my family, friends and fellow Nurses.?
Missy Gines
Jan 7, 2023
5
Service was good and my car was ready when they told me it would be
ruth shih
Jan 6, 2023
5
Always great service! They check every detail on my truck every service we do here. Really nice and kind people working on this place. Highly recommended!
Lucero Lizaola
Jan 6, 2023
5
Excellent service, Heidi!
Larry Hoe
Jan 6, 2023
5
Thank you Tom for helping us get the Sienna before our little one come to the world. We only waited it for 2 months.
Jiaqi LIAO
Jan 6, 2023
5
Just bought my new rav4 hybrid xse 2023 Omid and Greachlle was amazing and give high Customer service the finance manager John close the deal with the paper work all the processes less then 3 hours amazing team it’s my 4th car there already I highly recommend god there if you want make it fast smooth and effective
Arkadi Bober
Jan 6, 2023
5
I had a wonderful experience purchasing my new Camry at the Hayward Toyota dealership. A big thank you to the efficient, professional and friendly staff who made the entire process pleasant. A special thank you to Khalid, FJ and the gentleman who helped finish my paperwork (I'm sorry I forgot his name but the man with green eyes who looks like he's from Michoacan) Thanks again, we will be returning to your dealership for any future purchases
Antonio Pessoa
Jan 6, 2023
5
Excellent customer service
Fathiyya Saleh
Jan 6, 2023
5
Very happy my service advisor Heidi was very very helpful very nice
RR Scalextric
Jan 5, 2023
5
Me and my family would like to give a Big THANKS to Mr Kal and Mr Alex of Toyota Hayward. Its been a pleasure having a good transaction with you guys. You have been very helpful, friendly and very very nice. We really appreciate the kindness and a big hand/help that you gave to us. Auto Nation Toyota Hayward is Higly Recommended. 👍👍👍
Missy G
Jan 5, 2023
1
Very disappointed.
Marino Ventura
Jan 5, 2023
5
So excited about my new RAV4! Thank you so much Mo in sales and Alex in finance for make it easy , quick and transparent for me.
Marianna Sveshinsky
Jan 5, 2023
5
I inquired about a manual transmission GR86 on the website which is very difficult to find. Was originally told a deposit was placed on it but got a call back the very next day informing me the deal fell through so I had the option to make a deal. My salesperson Diego was extremely knowledgeable and helpful in getting everything lined up for me before making the 3-hour trip from El Dorado Hills. He even showed up at the dealership 30 minutes before opening on a Sunday to ensure the car was cleaned up and paperwork in line and to take a test drive because he knew I had a long drive back to El Dorado Hills on a certain timeline to meet. The deal was more than fair and didn't even include a markup like my local Roseville Toyota dealership try to do for almost 3K and I was given a good trade value on my car. I have purchased many vehicles over the years and this experience was probably the easiest and best one thanks to Diego. This guy definitely goes above and beyond to make a great dealership even better. Couldn't have been happier with my entire experience and love the car! If I'm ever in the market again I now know it is worth the trip to go to a reputable and accommodating dealership that has good inventory and an excellent facility. Thank you Diego and thank you Hayward!
Cuong La
Jan 5, 2023
5
I have leased and purchased two cars here, and one trade in. Staff is patient and flexible and helpful. I get my service here. Service is not the blustering masses of a stadium parking lot I have experienced at other dealerships. They are busy, but not so busy that you feel like a customer at the bottom of the heap of customers. I prefers this dealership to many others.
Theresa Murray
Jan 5, 2023
5
I bought my 2017 Tacoma here, and everyone was really helpful and accommodating so of course I also come back for my regular maintenance! Heidi has been my contact the entire time, and she always goes above and beyond to make sure my truck gets exactly what it needs, and that I’m happy when I leave! …and she cares…that’s a big deal and rarely found these days! I would definitely recommend to anyone!
SHUAIB DUALEH
Jan 4, 2023
5
We worked with seller Leo. He’s awesome, professional about the cars, knowledgeable, very patient and nice. Toyota is really good because it offering a fair price for selling cars and trading the cars there. We had very good experience for shopping there.
Angela Liu
Jan 4, 2023
4
I was vey impressed with ease of buying the truck at Hayward Toyota. There was no pressure sale tactics, but they made sure I was happy with my purchase. I would go again to Hayward Toyota for my next purchase.
Manjinder
Jan 4, 2023
5
The dealers were very helpful and relational. They aren't just about selling cars and making money for themselves, they really cared for us and made sure we got the car that best suites us. Shoutout to Joe, Johnny, Diego, and VK! Very helpful and great guys!
Normond Ouk
Jan 3, 2023
5
Heidi is always great and helpful with services. My go-to every time.
F Rubio
Jan 3, 2023
5
Great customer service, I was looking for a nice and fuel efficient vehicle for the last few months then I contacted Toyota Hayward. Omid Azizi was very helpful and helped me a lot and found me the car I needed. Thank you Guys
Ahmad Noorzad
Jan 3, 2023
5
Zahid Amiri | Internet Sales Manager was amazing and more! He was very helpful and kept us in the loop purchasing a rav4 hybrid. He was honest, transparent how long the wait was. I was signed up for 5 other Toyota dealership but I would say Amiri was the only one who kept contacting me every 2-3 weeks. Would definitely recommend him and I would definitely come back. Great customer service! I even recommended my family and friends to Amiri.
Nino Amante
Jan 3, 2023
5
I just bought a new Tacoma and it was a breeze. They found the exact truck I wanted. I got a great deal on it. They gave me a fantastic price for my trade-in as well.
Shawn
Jan 3, 2023
5
So I came in to get a oil change , tire rotation and alignment and the service was great make sure you have a appointment though :)
yungin Lil E
Jan 2, 2023
5
With Internet pricing, I bought my RAV4 the next day. Quick and easy. No stress which I like.
sean yang
Jan 2, 2023
5
Free coffee drink while waiting.
Renato Alambat
Jan 2, 2023
4
Great deal on getting an oil change! I just wish they had a shuttle like all the other Toyota service centers I’ve been to as I ended up waiting for 3-4 hours.
Miranda Sudo
Jan 2, 2023
5
Great service experience I love this location
Chalena Wells
Jan 2, 2023
4
Went in with my daughter on a Friday, it was a busy day, so the process took a bit of time. But once done, I was the owner of a beautiful Mercedes GLC 300. Thank you Amiri and John for a great experience.
el pibe
Jan 2, 2023
5
Q went above and beyond to make sure my car was done at the time it was promised. Great customer service
Sarah s
Jan 2, 2023
5
I had a sudden tire pressure dashboard light turn on during our Holiday road trip. Had to make an emergency stop to AutoNation at Toyota Hayward Service Center. Though it was the Holidays, the good folks at Toyota Hayward promptly inspected all of the wheels/tires and identified the problem (one of the TPMS devices was dead). They replaced it on the spot and ran a diagnostic on all of the wheels. Overall, excellent service. Special shout out to Heidi who oversaw the repair and kept me informed along every step of the way. Thanks!
KeithSF
Jan 1, 2023
5
The process was very smooth and easy. I liked there was a rough time estimate of when the repairs might be done and it was followed through. I appreciate the complimentary pickup and drop off service that was offered. Easy, stress free service.
Mila
Jan 1, 2023
5
Good customer service I am recommending this dealership
Kanishka Azizi
Jan 1, 2023
5
Good service!! I really recommend heidi as a service advisor for job well done.. 5 star for you!!!!😎😎
wilfred conanan
Dec 31, 2022
5
I usually dread going to the dealership to get my car serviced and it might have luck of the draw but I was able to schedule an appointment online to come in within 15 minutes for general car service. Definitely wanted to highlight my experience with Bryant who was super friendly and made my experience quick and easy. I was expecting to stay at the dealership for at least a couple hours but they finished within 45 minutes from arrival! I was already deep into doing some work on my laptop and I literally decided to stay longer because the waiting area was great. Free wifi, drinks/coffee, and comfortable seating. Next time I have to come to get my car serviced, I'll be coming here just because of the atmosphere.
ronelo nagtalon
Dec 31, 2022
5
Thanks you Sam ! ⭐️⭐️⭐️⭐️⭐️
jamil habibi
Dec 31, 2022
5
Sam was doing awesome, he did all process smooth, thanks
ahmad koshan
Dec 31, 2022
5
Tom Asad is one one of the best seller at Toyota Hayward. He helped me choose the right car for my family and helped me with the best deal in town.
Zabit Darwish
Dec 31, 2022
5
Sam is the man. He was very professional and got everything done.
Yaadha
Dec 31, 2022
5
I appreciate the service provided my Tom Asad as he helped me choosing the best choice of car I should have. Thank you so much
Tri Mach
Dec 31, 2022
5
My wife and I was welcome by a friendly sales staff named Zahid Amiri | Internet Sales Manager. He was very patient with us and helped us through the process of buying our first car. I would definitely recommend Amiri to my friends and family and will definitely come back to Hayward Toyota for his excellent customer service! We waited 2 months for our rav4 and was super happy with the purchase!
Rj Amante
Dec 31, 2022
1
Car buying experience was good. Afterward service has not been good. I bought the car a week ago. The dealer promised to fix something in the car after purchase and I still have no idea when it will happen because even a week after purchase this is what they’re saying, “I did mention to my used car manager and we will order the parts and once we have the part in store we will make an appointment to replace it for you.” This feels like the runaround. No specifics provided to take the burden of following up off of me. This should have been handled just as quickly and easily as they sold me the car or took my down payment money. Don’t you think?
Promise Flowers
Dec 31, 2022
5
Sam has the best service I highly recommend him to all Bay Area customers
Najim Muznibi
Dec 31, 2022
5
Thanks Sam Farhadi , great customer service, You are the best..
Mohammad Alem Quraishi
Dec 31, 2022
5
Sam is a great help in sales,
Masih Kohistani
Dec 31, 2022
5
Tom sales and John Hamedi finance was very help full and I highly recommend to everyone
Marco Garcia
Dec 31, 2022
5
Heidi is always such a sweetheart:)
JoelMeetsWorld
Dec 31, 2022
5
They took care of everything I wanted and even let me know about some things I should do in the future.
Jarod Gonzales
Dec 31, 2022
5
Thanks sam !
Jamil Malik
Dec 31, 2022
5
Thanks Sam for your help!
Jamil Malik
Dec 31, 2022
5
Thank you Sam for your great service and patience !
Jamil Malik
Dec 31, 2022
5
Thank you Sam , great service.
Jamil Malik
Dec 31, 2022
5
Appreciate your help sam !
Jamil Malik
Dec 31, 2022
5
THANK YOU SAM: I had a fabulous experience here today. From the moment I drove on the lot SAM was awesome! He was very informative and attentive. Once they introduced me to SAM, who was awesome, the process was smooth. He understood what I wanted to do and he made that happen! Lastly, manager Joe was very friendly, knowledgeable and quick. I'm so glad that I came here because I had gotten the run around at another dealership. Thanks guys for giving me exactly what I wanted!!! I will be back!!!
Hamidullah Farhadi
Dec 31, 2022
5
Thank you Sam we are happy with our purchase and happy new year 2023.
Hafizullah Farhadi
Dec 31, 2022
5
We bought our RAV4 hybrid best customer service thank you SAM.
Hafiz Farhadi
Dec 31, 2022
5
THANKS SAM We was looking for Toyota sienna 2023 we check most places was sold out and we didn’t find it but finally we meet Sam Farhadi and he help us to get one I really appreciate Sam.
Hafiz Farhadi
Dec 31, 2022
5
Thanks to Sam I got what I was looking for with a great deal . I absolutely love my new car. They made the process fast and efficient. I would definitely recommend autonation Toyota hayward to anyone looking for a new vehicle.
Felipe Castellanos
Dec 31, 2022
5
SAM helping us from the beginning to the end.
Farzana Farhadi
Dec 31, 2022
5
The staff here is extremely nice and helpful. Leo worked hard to help us get a car whereas we did went to a few other dealers with not a great experience. As you know it’s hard to get a car nowadays and some might be aggressive but the whole experience was very smooth without troubles other than waiting for the stock to arrive. The financial manager Henry was very pleasant to work which made closing easy. It was overall a good experience.
C “Terry”
Dec 31, 2022
5
This is great place to buy a car, the person who helped me through purchase Mr. Asad was giving details of the car and the entire process and he was so helpful.
Behishta Azizi
Dec 31, 2022
5
Got my new ride at AutoNation before new year and Tom is patient and his reply is responsive~ Thank you for your service! Happy New year!
Austin wong
Dec 31, 2022
5
Really good service and knowledgeable salesman ! Thanks Sam !
Amira Karimi
Dec 31, 2022
5
Great Customer Service Sam Farhadi
Ahmad Zahir Sultani
Dec 31, 2022
5
Great guy. Thank you!!
Ahmad Tamkin
Dec 31, 2022
5
Sam and Sultani was very helpful.
Afghan Boy
Dec 31, 2022
5
Thank you Sam for your help.
Adil Khusrawy
Dec 31, 2022
5
I would like to thank Tom for his excellent service. I bought a rav4 2023 from him today. I highly recommend Tom Asad if your looking to buy new or used car.
Tawfiq Asad
Dec 31, 2022
5
Tom was knowledgeable and patient. He helped me find my great car for a fair price!!! Worth the drive from the 916!!!
Nolan Jahn
Dec 31, 2022
5
Thank you Sam we have good experience
Farzana Farhadi
Dec 31, 2022
5
Tom Asad was very knowledgeable and helped me through the whole purchase process. He was recommended by a friend and rightly so didn’t disappoint me. 5 stars ⭐️
Awais Durrani
Dec 31, 2022
5
Got my new ride at AutoNation before new year and Tom is patient and his reply is responsive~ Thank you for your service! Happy New year!
Austin Wong
Dec 31, 2022
5
Great Customer Service Sam Farhadi🎉🙏
Ahmad Zahir Lal Sultani
Dec 31, 2022
5
I just purchased a new vehicle from this dealership, I am more than happy/satisfied with my purchase.Grachelle and Lamaine were really quick to help out and the rest of the crew were super nice and helpful. I must say, they were both extremely helpful and very understanding. I took my sweet time to make up my mind, but I did it!
chae young
Dec 30, 2022
5
Costco manager Grachelle helped me reserved a Rav4 Hybrid at a very fair price!!
bevegan only
Dec 30, 2022
5
Thanks Sam Farhadi for your great customer service
Tawfiq Sultani
Dec 30, 2022
5
I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman Sam (Hafiz Farhadi) was very knowledgeable about their inventory & which cars were within my price point. Mr. Farhadi is Very professional and nice person After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!
Sultan Mansoor Sultani
Dec 30, 2022
5
Thanks to SAM i had the best experience in every way with AutoNation while i was there.
SuLeiMan WASEQ
Dec 30, 2022
5
This dealership is the absolute best. No pressure. Honest pricing. Professional sales team. Great buying experience. They offered us a fair price on our trade-in as well.
Shawn Seufert
Dec 30, 2022
5
Great quality work and employees were very kind and quick to help. Sam Farhadi was very professional and helpful throughout the process.
Setara Nusratty
Dec 30, 2022
5
I've purchased 3 Toyota vehicles from Autonation Toyota Hayward and every time it was a great experience. No games, no pressure, no problems. Highly recommend Grachelle for your purchases.
Rika Mir
Dec 30, 2022
5
manager grachelle helped me learn about my bz4x. i had issues with charging but it was just me who didnt know. thank you
Rika Cun
Dec 30, 2022
5
I had an oustanding experience working with the employees at Hayward Toyota, especially with Grachelle Miranda. As someone who is quite inexperienced in the process of purchasing a new vehicle, the she was very honest and super helpful in pointing me in the right direction. From helping me with the financial side find me the best rates for an auto loan to assisting me with insurance quotes to get me the best rates. I would like to thank all of you for providing me with such an excellent experience with purchasing my new vehicle.
Rick
Dec 30, 2022
5
Tom helped me with purchasing my 2023 Camry Great customer service. Happy with his service ⭐️⭐️⭐️⭐️⭐️
Reyna Asad
Dec 30, 2022
5
Sold my car ford to Toyota Hayward with the manager Grachelle and Leo. Simple fast process.
Mike Jack
Dec 30, 2022
5
I would highly recommend coming here: they’re fairly priced and provide fast services. In particular, Sam Farhadi was always professional and very friendly.
Lilly N.
Dec 30, 2022
5
Omed azizi is the best helper in dealership
Khatera Mushfiq
Dec 30, 2022
5
Heidi always gives me excellent customer service. Advises me on exactly what I need to know. She will handle a higher position well. She deserves to be pampered.
Isaac Nwankwo
Dec 30, 2022
5
Tom Asad was really helpful. thanks for your service
Haseeb Sultani
Dec 30, 2022
5
Heidi Brogan
Eduardo Nisperos
Dec 30, 2022
5
I highly recommend their services! They are professional, have great customer service, and everything was completed in a timely manner. I’d like to especially thank Sam Farhadi for his help
721Dream127
Dec 30, 2022
2
I had appointment booked and I showed up,however no one attended and had to wait for 20 min.they advised to change wipers and they dint do it .did not wash the car nor vacuumed it.they promised to sanitize the car and did not do it.pathetic
Ramakan
Dec 30, 2022
1
I did a synthetic oil change at this location on 12/23/2022 and I was told that I will get the multi-point inspection report emailed to me. But even after several follow-up I never got the report. I am frustrated with the service department as I called them at least 6 times and everytime they said that they will take care of it, yet nothing happened. I purchased this vehicle from this location as a used one and the sales team did a very good job. This review is for the service department.
Subha Roy
Dec 29, 2022
1
I have to say I exited the sales experience with a bad opinion of Hayward Toyota. I feel I got cheated out of $2500, but I was in a hurry so had to take the loss. First of all, a brand new car shouldn't have an option that costs $3000 installed that was not on the spec sheet we received nor discussed. I was not buying a high end Camry or other expensive car, it was one of the cheapest cars Toyota makes. That is why we were buying it. Second, the car had not been inspected upon receipt from Toyota. The inspection sheet was blank, and the water plugs were still in the glovebox. Funny how they found time to install a $3000 option, but not do the required checks. This is the third car I have purchased from Hayward Toyota, and the last. The first purchase went great, and because of that we came back for a second time. They tried to play the "we always tint windows" game, but we talked them out of the $500 they added. This time they changed their game to a much more expensive option that cannot be easily removed (sigh). Yes I realize all dealerships play games like this to increase profit, but this experience means I won't come back to this dealership again. In fact I will be avoiding all AutoNation dealerships. Yes, that is hard to do here in the bay area, but there are other options.
Simon A
Dec 29, 2022
5
I had the best experience at the Hayward Toyota! Alex was the best car salesman I ever encountered. Alex knows how to interact with people and knows how to get the deal you want! I definitely left happy today with my new car! If you’re in the bay area looking for a Toyota car, come to this one and ask for Alex!! I guarantee you, you won’t be disappointed.
MAI JUANLI
Dec 29, 2022
5
Great place, service and customer friendly. Our salesperson Azim from Modesto was very attentive, courteous and super patient, which made us feel comfortable and trustworthy. Cudos to Toyota if the other salesman are trained the same way. He let me test drive half a dozen cars. My next car will definitely be from here and preferably from Azim whenever time tells
KAUSHAL KUMAR BALU
Dec 29, 2022
5
Best place to buy a car, if you don’t shops here you are missing out. I really can’t say enough good thinks about these guys. A+ update took my car in for its first service today, and the service was just as good as my sales experience
JUSTIN PRINCIPE
Dec 29, 2022
5
Heidi is awesome! I was late for my appointment and yet she found a way to accommodate me. Customer service at its best! Thank you 😊
Eliza E
Dec 29, 2022
5
Heidi is so awesome! Very helpful and accommodating!
Iya Erpelo
Dec 29, 2022
5
Friendly, fast
Johnhayward
Dec 29, 2022
1
Brought back three time for the same problem still not fix. Call the service rep 10 times with voicemail and text never returned call
Jenny Tran
Dec 29, 2022
5
Mo did an amazing job getting us into the right vehicle. He listened to our needs and put his 20+ years of experience to work getting us the best deal. We are so happy in our new 4Runner with room for my husband’s wheelchair, 3 dogs and 2 teens. Mo and the team really made buying a vehicle pain free. Apollo my dog loves it too! It’s great shopping during the holiday season. I love listening to the 10 holiday songs on repeat. It definitely puts you in the Holiday Spirit.
ram krish
Dec 28, 2022
5
Highly recommend our sales lady. She was very attentive and made the car purchasing process very easy for us. My wife is very happy with her new Toyota Corolla and we hope you will have a good experience during these crazy times.
haleb mosa
Dec 28, 2022
5
As a business owner of multiple locations in driving school industry it is very important for our company and students to have a reliable cars and convenient service whenever needed. In this path we have selected AutoNation Toyota of Hayward, and the main reason to this is our most favorite and knowledgeable sales and customers representative Mr. Asad Tawfiq known as Tom.Since we need cars very often we must have a reliable and trustworthy associates to work with. Every time we visit for a new vehicle not only Mr.Asad is very professional, but also very helpful in choosing the right car for our industry he goes beyond the expectations to meet our needs and satisfaction. From his warm welcome to his last word we feel very comfortable to purchase our next vehicle with him, because he is always very honest and transparent and takes great responsibility to make sure we walk out happily. For example The most recent visit that I had he had to wait extra 3 hours and cancel his personal meetings and plans to help us get our car on time and satisfied. Overall I believe Mr. Asad is a great asset for the company and Autonation of Hayward should be proud to have him onboard. Thank you, AHDS Managements
ahero driving school
Dec 28, 2022
5
Came in for an oil change and experienced beyond exceptional customer service with Bryant. The last two times I’ve come in for the same service - my experience was poor to say the least. 180 degree turnaround this time. I’ve been in the customer service industry for 10+ years myself and I know how hard his job can be. Bryant is a consummate professional - set my expectations, checked in with me, and was extremely kind and informative. He seemed as though he truly cared about my experience and about his place of work. A person of true integrity. If management reads this - THIS is the kind of person that should be in leadership positions. Take care of employees like him. I never leave reviews, but felt compelled to do so here. Thanks, Bryant!
SANDRA GUZMAN
Dec 28, 2022
5
Absolutely phenomenal customer service and overall experience! Johnnie was extremely helpful, kind, willing to listen and patient! I highly recommend coming here and seeing him! They listen to what your needs/wants and will do their absolute best to work with you. My expectations have been exceeded with the experience I had here! 10/10 Beautiful car and amazing experience!
MIN WANG
Dec 28, 2022
5
I contacted Hayward Toyota after seeing a new Highlander Platinum online that they had in stock that I had been looking for in a very tight market. I was contacted by a salesman, Fj who I negotiated with, telephonically, on what I considered a very fair price. He’s also has a shiny head like me. But that was only the beginning of a very customer oriented experience. I arrived from out of town and was welcomed and invited to test drive the vehicle which I had only seen online. Fj took the time to answer all my questions through the buying process. When we went into the Finance office, we were greeted by another bald guy I forgot this name but he also provided a customer friendly experience There were absolutely no high pressure tactics used at any time (as there are with so many other dealers). It was a friendly experience which was both informative and professional. He walked us through options available to us and made the process easy with a large tablet to review and sign the documents. He also followed our process through to the very end, ensuring we had all questions answered and that our Toyota app was set up. His manager Yi another bald guy was able to assist with all technical aspects of the vehicle and getting phones set up. He also sent personally stepped outside and made sure of last details and the vehicle was ready to go. It was such a pleasant and informative buying experience and I truly believe that if we had any other questions, we could call and they would help and answer us. I would not hesitate to recommend Hayward Toyota if you are looking to purchase a vehicle. They are great and are willing to employ bald guys. Great team and Hayward Toyota
mary chang
Dec 27, 2022
5
AutoNation Toyota Hayward, just the best place to buy cars again. I love my new Prius Prime, special thanks to Miranda G who attended me. Even during rain, you went above and beyond. Thank you!
kingkrys
Dec 27, 2022
5
Alex went ABOVE AND BEYOND to help get me into the right car. He stayed late to get our loan processed and paperwork signed and when the financing rate came back a bit high, he was more than willing to help us figure out how to get it lowered. He was very friendly, easy to talk to, and was always available to answer our calls and texts. He helped make this process easy on me and I would recommend him to anyone looking to purchase a vehicle! If your looking for a car and need financing help go see Alex at Hayward Toyota
RAMA PANADA
Dec 27, 2022
5
I just received my Toyota Corolla S. on Friday. The team over at Autonation Toyota Hayward is incredible. GRACHELLE MIRANDA took excellent care of me from start to finish. I couldn't be more impressed and happy with the whole experience. MIRANDA drove it up to Humboldt County for me and everything. The whole team was so, so, so helpful and kind. I AM SO THANKFUL! HIGHLY RECOMMEND AUTONATION TOYOTA HAYWARD
Grace Lomerio
Dec 27, 2022
3
I had to wait at least 25 mins after the cashier told me that they will bring your car to the owners pick up area. I can see my car 150 feet away but it really took 25 mins to bring it to me. If I have a key in my hand, I would go pick up by myself and drive off Also they don't offer free car wash.
zmyomin
Dec 27, 2022
5
My experience at Hayward Toyota was excellent. It was my first time purchasing my own vehicle. My mom and I had an amazing car salesman named Michael. Michael personally advocated for my wants in a car and my budget. He worked hard and he was a lot of fun too! Thank you Hayward Toyota for making my first time buying a car such a great experience. Fast and easy service
dan wong
Dec 26, 2022
5
Have had my car serviced here for a while now and have always been treated very well. Always offered to trade, but never pressured! This weekend we realized our family out grew our car and it was time to trade. Brian Pinkman made this the smoothest and easiest experience we have ever had buying a car. It’s like they read our minds and knew exactly what we wanted. Not once were we pressured or treated how a “used car salesman” treats people. As long as we live in Hayward we will only buy cars here. Thank you so much!!!!
VERONICA ROD
Dec 26, 2022
5
This review is more so for the two specific employees who helped me out and not necessarily the entirety of the business itself, as I would probably give that a 3/5, personally. I was dealing with an internet sales person as I was looking to sell my vehicle to this dealership. I went in a few days later after they gave me a ballpark number for my offer so that my vehicle could be more accurately assessed. We agreed on a number and that I'd come back on Christmas Eve to sell my car to the dealership as that was the only day I was available. After deciding to come in first thing in the morning on Christmas Eve and taking time out of my day to do so, I was informed by other staff members that the person I had my appointment with had called out. I was also informed that they weren't positive if they were going to be able to compete the transaction that day as a result. To make matters worse, the offer they had made for my vehicle expired 3 days prior. I was already informed that this would be an issue by the initial person handling my sale, but he advised me it was just "formalities" and that it would be "no problem" when I come in on Christmas Eve after my deal expires. I am now being told that they need to contact the AutoNation corporate office to get a new offer approved and that again, they could not guarantee that they would be able to purchase my car from me the same day due to it being Christmas Eve. At this point I'm clearly very frustrated and wasn't offered much other than an, "oh, sorry". Fortunately, Yi and another salesman (I forget his name, sorry) were able to take over my situation and assist me. Yi understood my frustration and advised me of the misinformation provided to me by the previous person handling my transaction. There were some factors at play that I was not informed of by this previous person, such as checking to make sure my bank was open prior to coming in with my payoff notice, etc. Yi and this second associate immediately started putting the paperwork together to ensure that I would be in and out as soon as possible and told me to contact my bank and make sure they were open. Fortunately for me, Yi and this associate worked really hard and were able to get my offer reissued/approved, contact my bank, purchase my vehicle, and issue me a check all in about an hour and a half! Obviously, I was really frustrated at first because I went from being told that I may have to come in another day after driving 45 minutes to this dealership on a Christmas Eve expecting to sell my vehicle to possibly having to come back another time. However, I would like to thank Yi and this other associate for being able to assist me and get my vehicle sold. 5 stars for both of these associates and the amazing job they did that day. I just don't know if I could say the same about the dealership as a whole there but I will say that this transaction did go smoother than I expected once Yi figured everything out.
Dennis Lo
Dec 26, 2022
5
Experience was friendly and professional
Ms Roxy 21
Dec 26, 2022
5
Service Advisor Heidi Brogan has always been professional and courteous. Everything done very well with no problems.
Robert Noguchi
Dec 26, 2022
5
I drove 200 miles to buy from this dealership based on a recommendation and it lived up to my expectations. Ramin my salesperson, was friendly and professional and very helpful. Henry helped get me out of there in a timely manner as well, which was appreciated. Putting my new Toyota in the showroom was a very nice touch as well! Will recommend for price and service excellence.
andrea vinson
Dec 24, 2022
5
Tom helped me with the car. Great customer service.
Naqqash Haider
Dec 24, 2022
5
Heidi. is a great person and super good with what she does helping costumers … Thank u Heidi..!!!
Marco Guzman
Dec 24, 2022
5
Worked with Johnny and Henry in finance. I would recommend these guys to everybody. We went to a lot of dealerships, including several other Toyota dealerships, and this was the first time we were not hit with a high pressure sales tactic. Johnny was very knowledgeable and personable. It felt like chatting with an old friend. He even pointed out dings and scratches on the car that we had missed. Henry in finance was great as well, made us very comfortable and really found a way to get us a great deal. He even showed me where the roof rails attached because I couldn’t see them. Man is he tall. Will for sure be sending all our friends and family to deal with these 2 in the future.
GUSTAVO AGUILAR
Dec 24, 2022
5
I would like to thank Tom Asad for helping me with my Camry xse 2023. I highly recommend Tom Asad.
Enayatullah Azami
Dec 24, 2022
5
I would like to thank Tom Asad for his excellent service. I bought a Camry 2023 from him today. I highly recommend Tom Asad if your looking to buy new or used car.
Zaki Hussaini
Dec 24, 2022
5
I would like to thank you Kal for your excellent customer service. I bought a beautiful highlander hybrid 2023 from him. I’m super happy with his service.
Qiamuddin Safi
Dec 23, 2022
5
Friendly staff and nice service, we bought a new car and the staff is very helpful.
Oakland Los
Dec 23, 2022
5
I would like to thank you Khalid Jan for your excellent and kind customer service . bought a beautiful Toyota Camry hybrid 2023 from him . I'm super happy with his kind service .
Milad Amin
Dec 23, 2022
5
I had excellent Quick Service, I am very pleased.
Manuel Dos Santos
Dec 23, 2022
5
I really appreciated the time and patience they had with me and my situation. Omid Azizi and Autonation were awesome! I highly recommend them and I will be returning for my next vehicle!
Renzo Jay
Dec 23, 2022
4
Service is good. Was told Autonation doesn't budge in price at all. Got to see the vehicle after it was traded in. Very dirty, pet hair , pieces of clothing. Was told it was gonna be detailed and tires changed. Great job on detailing but tires was never replaced as told. Vehicle only has one key, wheel lock missing. Was told it was gonna be handled. TBD
Roberto Pons
Dec 22, 2022
5
Had a great buying experience at AutoNation Toyota Hayward. I was able to quickly reach a fair deal on a 2023 Toyota RAV4 without the markups that other dealers were charging. Would happily recommend the car dealership to anyone looking for a new car in Northern California!
Nazia Nasrat
Dec 22, 2022
5
I bought a Camry 2022 from Toyota Hayward Tom Asad was my salesman he was very knowledgeable and helpful.
Himanshu Maggu
Dec 22, 2022
5
We just got our 1794 tundra from Sara. An amazing deal during this crazy market situation. She’s the plug truly! The car arrived super quick and way sooner than we anticipated! My dad is so happy about the truck!!! Sara made the process super easy and was able to help us get a great deal. John got us in and out in under 20 minutes which was awesome considering we sort of had to rush out of there for work. There was a bit of a hiccup but fortunately for us we got to deal with Yi. It wasn’t the best outcome due to roadblocks on our end, but Yi was very accommodating and made it feel like he was on our side and was trying his hardest to make things work for us. Pretty rare considering the stigma behind dealerships. All in all, everyone here did their job well and made us as customers feel appreciated and heard. Not everything in car buying is perfect but when you have Sara in sales and John in finance helping you out, the process is well worth it! Thanks for the awesome tundra guys!!
Dj Beats
Dec 22, 2022
5
Autonation Toyota Hayward has been the only dealer I’ve been going in for services. They were backed up hut they still managed to provide best care possible. I appreciate you guys!
Caga Tay
Dec 22, 2022
1
I made an appointment for just an oil change. I spent 6 hours in the waiting room. Service rep was Ray no word from him about the work done nothing. Service was bad really bad. Unacceptable really unacceptable. This was on 12/16/2022.
Nelson Aragón
Dec 21, 2022
5
Great Service , Jason is friendly in check in line
Leon Daquino
Dec 21, 2022
5
Autonation and Omid Azizi went the extra mile for me! I'm really grateful for their patience in waiting for me! I highly recommend Autonation and I will be returning for my next vehicle. Ask for Omid when you go there!
Larry j
Dec 21, 2022
4
Carlos (manager) was helpful, professional and attentive. He had helped me with a minor issue with our van.
Nancyyy
Dec 21, 2022
5
I just purchased my 2022 Toyota RAV4 about a month ago and Tom Asad was the one that helped me with making my purchase happen. He was good at following up with updates to my vehicle since the model and color I wanted was still being built. The signing process was straight forward and painless. Thanks Tom for the help.
mike villaluna
Dec 20, 2022
5
This was probably the least hassle car purchase I have had in 20 years. All options were explained clearly. there was no pressure to buy additional stuff and no push back when options were rejected. our sales person was Sam and he was great. Regular updates about the status of the car. There was good hand off to other departments. Probably the best new car buying experience I have had.
Yujing Luo
Dec 20, 2022
5
Arkadi was a a pleasure to Deal with. Sent him details of my car, a 2021 Volkswagen ID4, he responded quickly and followed up on every question I had. He gave me a number to buy my car contingent on inspection. When I got to the dealership the next day, he inspected the car and gave me exactly the number he quoted. He handled everything from A to Z as a professional. I highly recommend working with Arkadi, no BS, he follows up on what he says, a man of his word.
PH Digital Media
Dec 20, 2022
5
This is my home dealer. Just got my first service done. Faster than I expect. My wife also sold her car while we wait for the service. Aaron helped us. Got 300 more than Carmax. Thank you Aaron.
Johnny Guo
Dec 20, 2022
5
Heidi was very clear about what urgently needed servicing. She went over each item with me on the computer. Major service took 3 and half hours. The bill from the dealership still was very high.
Gloria Young
Dec 20, 2022
5
I had a fabulous experience here today. From the moment I drove on the lot Aaron was awesome! He was very informative and attentive. Once they introduced me to Aaron the Mexican , who was awesome, the process was smooth. He understood what I wanted to do and he made that happen! Lastly, manager Joe was very friendly, knowledgeable and quick. I'm so glad that I came here because I had gotten the run around at another dealership. Thanks guys for giving me exactly what I wanted!!! I will be back!!!
Feina Yuan
Dec 20, 2022
3
They did not clean my car that they usually do.. return my car to me so dirty, compared to honda service my before they return the car to the owner it is so CLEAN!
Loida Gatpandan
Dec 20, 2022
5
Absolutely love the support and kindness of Autonation Toyota Hayward Team. Ramin specially helped us on various front from explaining the various features of car to making sure the deal come through with right pricing and customer expectations. Would highly recommend Autonation Toyota,Hayward.
nilesh kawadkar
Dec 19, 2022
5
Good service, I like it.
Jamper Fong
Dec 19, 2022
5
Muy excelente trabajo y muy amables
Elizabeth Hernandez
Dec 19, 2022
5
We three cars from automation Hayward Toyota Omid Azizi and Assad Tawifq was our sales . personal they are very professional .
Aziz Samady
Dec 19, 2022
5
Service Advisor Heidi Brogan is awesome! Excellent customer service!
Kay Hargis
Dec 17, 2022
5
I had a great experience with the team at Autonation Toyota Hayward. Johnny helped me find the car I wanted, in the color I wanted it in. Henry was very kind, and helped me find the best price point to finance my vehicle. This is my second time purchasing from the dealership!
Irma Pareja
Dec 17, 2022
5
My experience at Hayward Toyota has always been an amazing experience. I get nothing but the best service done here. This is now my 6th Toyota and the recent purchase of my new Tundra I will only trust this team to work on my truck I recommend any advisor but Heidi and Raquel have always helped me and they are both amazing and professional. And Carlos the service manager such a professional and intelligent manager. Thank you hayward Toyota
high lyfe
Dec 16, 2022
5
Fast, reliable and excellent service department. Been consistently getting my Toyota Tundra serviced here since 2013 and I’ve always been pleased.
Steve Brown
Dec 16, 2022
5
Best sales service . They will help you with all your automotive problems.
Sange Lama
Dec 15, 2022
5
Made the appointment, it was very easy, arrived on time for the appointment was met with an professional individual. They took it from there, gave a time and cost of the service. The customer service was good, and the individuals were all professional.
Oscar Muñoz
Dec 14, 2022
5
I was going to buy a completely different model Toyota at a different dealership and chose not to because of the service I received here! After spending 7 years selling Toyotas the experience is extremely important to me when buying a vehicle and Sam could not have done a better job. He communicated so well throughout the entire process and made sure I was taken care of even after the sale! I will recommend this dealership to all of my friends and referrals. Go see Sam!
Ashley Campbell
Dec 3, 2022
1
Served by Fernando Ruiz. Did not try to listen to customers and was forcing customers to listen to him. Tried to act smart but not very helpful when customers were looking for cheaper options. in the end, customer had to be resilient to force him for cheaper options, which did give customer the result that customer wanted
AJ Kumar
Nov 28, 2022
5
Mario did a great job - great communication and fast service I am a Happy customer!! Thank you, Mario🏆
Gayla Price
Nov 26, 2022
5
Very good customer service polite and kind. Service was easy and fast. They made its simple and easy.
Felicitas Jimenez
Nov 24, 2022
5
Siempre he tenido un buen servicio el personal es muy amable, El señor Mario Cáceres me ha ayudado mucho, siempre es muy amable.
Marta MV
Nov 21, 2022
5
My catalytic converter was stolen from my 2016 Corolla. Qais was my car repair advisor at the dealership and I couldn?t ask for a better advisor during this difficult time. He was very patient and very courteous every time I spoke with him. He worked extra hard trying to locate a catalyst converter for my year of car and also worked extremely hard with my car insurance. He maintained professionalism during the entire time while my car was being repaired and gave me constant updates. He was always consistent and I cannot thank him enough for taking his time to work with me through this process. Even when I went to pick up the car he maintained his same level of professionalism. The cashier Sarah was also nice and friendly.
Sherri Clayton
Nov 18, 2022
1
QAIS “Q” MOHSINI- WORST SERVICE ADVISOR! I had a 8:20am appointment for an oil change only. He had me waiting almost 30 minutes in the freezing garage canopy. The attendant reminded him 3X that I'm already there waiting. He just never came to help or acknowlege me. The car next to me had a 8:30am appointment. They finished checking him in way before my appointment. I will absolutely NEVER come back to this branch EVER AGAIN! I would rather drive extra miles to get a better service experience.
Garry D Alayvilla
Nov 16, 2022
5
Thank you Ray for my 10k miles service on my Toyota Camry! Very quick, professional and easy. 5 starts!!! ⭐️⭐️⭐️⭐️⭐️
Alex Sanya Viborg
Nov 16, 2022
5
Heidi was excellent. She is a true professional and was a tremendous help. She helped me and my daughter, was very patient and helped get our vehicles taken care of promptly. Thank you Heidi for a job well done.
Carlos Harvey
Nov 14, 2022
5
Ramin Hamedi help Me get the Camry and John finance help us do our paperwork. We love this dealer and highly recommend
Gurwinder Kaur
Nov 13, 2022
5
The sales reps stays on top of your needs in the vehicle that your looking for.
Mike Nguyen
Nov 11, 2022
5
Friendly & knowledgeable staff, clean facility, complete service on time
Kacy Willoughby
Nov 10, 2022
5
I was there this morning for an oil change. Heidi B was so helpful. I like to go there and have Heidi help me because she is knowledgeable and a great people person. It’s nice to go there and see a woman working there.
Cristina Philastre
Nov 5, 2022
5
I was at the AutoNation Service this morning to check my tire lights that doesn’t go off although I already added air on it, without knowing a small nail is residing on the tire. Fernando, my service rep guy made sure to check everything and the tech took care of the problem. Thank you for your great service and taking action on the car’s problem.
Zosimo Garcia Reyes
Nov 2, 2022
5
My wife and I bought our Toyota Highlander using Costco pricing. The process at Autonation was seamless and the sales individual Mike Sanchez was knowledgeable and gave us a good warm feel of the Costco buying process and was patient. Just so happens, my wife called Costco in the morning and magically found the vehicle (even the color) we were looking for at this dealership and by late afternoon, we drove home with it. I guess this was meant to be. Autonation even took in our Subaru as a trade-in. We are very happy with this dealership and will look forward doing business again in the future. I look forward to bringing the car in for my first service.
Larry
Nov 2, 2022
1
Tire deflated in 2 days after checking at dealer. I gotta go inflate the tire by myself. It has been a month without follow up call for scheduling tired change. So bad.
Ka Man Yu
Oct 31, 2022
5
On-time & apt. Make sure you call ahead for a service appointment. They’ll take your car, perform the service & call you when it’s ready. Hassle free process
Rehan Mulla
Oct 27, 2022
5
Unbelievable Professionalism by Service Manager Carlos Saldivar. I am a loyal customer with 2- cars and also a Cancer/Hospice “ SURVIVOR.” Carlos and his team of service advisers show quality service to me that Toyota taught them how to treat a customer or any John Q. Carlos Saldivar is very well RESPECTED upon his peers. The service advisers follow Service Managers cue. Toyota is very fortunate to have such a dedicated employee. 👍👍👍👍 I am always treated as a human being and the work is always above average than any other places I hear about. Thank You Carlos Saldivar for showing an example on how to run a good Service unit . Micky V.I.P. # 1
Micky Walsh
Oct 26, 2022
5
Recomiendo la atención que le brindan a sus clientes por que en lo personal me satisface muchísimo la eficiencia en que es atendido
Cesar David Flores
Oct 24, 2022
5
Great service , professional and very friendly and courteous. Heidi is very helpful and informative.
Blanca N David
Oct 18, 2022
5
Exelente trato y buenos precios y descuentos
Cesar Rodriguez
Oct 17, 2022
1
Bad customer service greeting and checkout experience. Received attitude upon checking in. No greeter or clear intake process - even for a scheduled appointment. Good initial service representative after waiting 10min to check in. Unfortunately it was reversed on checkout; inexperienced service rep and manager that would not explain the service done or work with me on the billing. Car service took 1 day later than expected after already being late one day due to part delay. Pretty sure they even bent my license plate. Would rather drive to SF Toyota then return.
Mike Occhipinti
Oct 10, 2022
5
Heidi helped me this morning and was great! Very professional and friendly. 10 stars for sure!!!
Monica Schmitz
Sep 29, 2022
5
Picked up a ‘23 4Runner and Omid and Alex did a great job getting me through the process. I’d recommend anyone who is looking for a new car to give them a visit. Very honest and straight forward! Thanks again
Kristopher Manuel
Sep 19, 2022
4
Received great customer service and service from Mario and Marco! The "Tune Up" service does make the car's engine sounds/idle sound more smoothly and engine more responsive. However, the "Tune Up" service still did not fix the issue. The engine's idle still dip to 0.5 RPM or a little lower when putting in Reverse Gear. Something's still bringing the RPM down when putting it in Reserve Gear. Not sure what is the issue now?
Brendan
Sep 14, 2022
5
Just got a bran new car from here. All the staff is highly amazing! Omid & Jamal went above and beyond with making my experience sooth and fast. Answered all of our questions. Highly recommend to work with them if you are trying to buy a car or sell a car with them.
Jackeline Orozco
Sep 12, 2022
5
Finnally i bought my car from here , I recommend this dealership for everyone, Thank you Koshan and Omid for helping me. I highly recommend this dealership.
Saboor Omary
Sep 4, 2022
5
I Reserved My 2023 Camry Se Hybrid at Toyota Hayward , I got my car I highly recommend this dealership specially working with Koshan and Omid, Koshan and Omid are awesome to working with, so patient, answered all my questions and they are very helpful.
Jawad Akbari
Sep 4, 2022
5
Henry was fast, efficient and friendly!!
Ilisapeti Kaufusi
Aug 28, 2022
5
Thank you to sultani for helping me out with my gr86 he helped me find one after looking for months everywhere for one. And thanks also to henry too good guy as well
David Solis
Aug 28, 2022
5
I would like to thanks Tom Asad for his excellent customer service. I bought my Corolla 2022 from this location and Tom was my salesman.
Khalilullah Khalil
Aug 18, 2022
5
I bought a used Xterra today from AutoNation Toyota Hayward and had the most pleasant buying experience ever. My sales associate, Mo, went above and beyond to make sure my car purchase experience would be perfect. He coordinated with their mechanics to help me double-check my mechanical questions, he was thoughtful of my time in coordinating my paperwork sessions, and was helpful in keeping in contact with me via text. It's all about the people, and AutoNation Hayward has a gem of an employee!
John
Aug 17, 2022
5
They were on time and ready for me. I was a bit concerned that they weren't positive that they had the recall replacement part when I got there, but they did have it, did the work and called me when it was done.
Timothy O'Hara
Aug 13, 2022
5
All staff were very nice and professional. I explained what I was looking for and never once they discussed a money figure to go with. They ensured that what was important to me was important to them ensuring to deliver me options of my expectations. Outstanding service. Toyota Hayward has a great team, I ve bought other vehicles from other dealers before them and regretted it! Toyota Hayward Team definitely deliver in a efficient and timely manner. They show they appreciate your time. I am very happy with my 2021 Toyota Rav 4.
Maria Mattos
Aug 13, 2022
5
Heidi who is one of the service advisor is great, easy to deal with and honest. I'm giving her 5 out of 5 stars 🌟
Alex Atutubo
Aug 6, 2022
5
Max at sells and Alex at finance both were professionals, excellent customer service and friendly environment, I will definitely recommend Auto Nation Toyota Hayward to others
Hameed Noori
Aug 5, 2022
5
My wife did an online KBB instant cash offer quote for our pickup truck and AutoNation Toyota was one of the local dealerships that reached out via email quickly. Jamal and Aaron assisted me with the offer process and we communicated over text. Jamal and Aaron are very honest and we were able to come to an agreement on price quickly, sign the paperwork, and get the check all under 1 hour and 20 minutes. I would definitely do business with them again.
Jonathan Tsai
Aug 3, 2022
5
Toyota hayward are best offering good service and Kal is really good and appreciate his help
Zibaa Wardak
Jul 29, 2022
5
I went AutoNation just to browse when Najim Muznibi greeted me. I was extremely confused and had no idea what I was looking for. But Najim is extremely knowledgeable, gave me all the information I was looking for and helped me narrow down my decision. Najim was very friendly, nice and genuine. I know exactly what I want thanks to Najim. Great customer service!
Yelda Arghandiwal
Jul 29, 2022
5
One of the great Toyota dealerships in California, the customer service I received from Haseeb Sultani was outstanding. He explained all options of finance, trade and other all details comprehensively and professionally. Hey ward Toyota should proud of him.
Sayed Mujtaba Sadat
Jul 29, 2022
5
Autonation Toyota Hayward is the best place to buy a car. I worked with Hasseb to get my preowned Lexus, he is very knowledgeable and respectful of both parties time! 10/10 would recommend!
Pedro Comesana
Jul 29, 2022
5
Najim Muznibi was great! Will definitely go back to him!
Parwin Arghandiwal
Jul 29, 2022
5
Great service and very professional. Najim Muznibi was a great person to get help from.
Parniyan Baluch
Jul 29, 2022
5
The best deal ever at Autonation Hayward. Thank you guys for the great service.
Khaled Lajord
Jul 29, 2022
5
The best dealership ever with really helpful and cool customer service
HÅmeed ßAraķzai
Jul 29, 2022
5
Najim Muznibi was awesome to work with especially since the car buying experience has completely changed. They will walk you through the process and get you the car you are looking for.
Allison White
Jul 29, 2022
5
Best experience ever. I was helped by Muznibi Najim to buy a 2021 Toyota Rav4 xse hybrid. I’m very happy that i met him. Thanks for helping me Muznibi!
GTen Shreesh
Jul 28, 2022
5
Always a fast and reliable car servicing experience. The staff is professional, informative, and friendly. I come here for all my servicing needs!
Randall Young
Jul 27, 2022
5
John in finance the best and service department always there to help so I highly recommended this store
Ra Min Hamedi
Jul 27, 2022
5
I had the pleasure of working Najim Muznibi who was very professional and patient. He was very helpful throughout the whole process. I will be referring my friends and family to him.
Nawid Arghandiwal
Jul 27, 2022
5
Wonderful experience!!! Fast and efficient! Great customer service!
Nats Mak
Jul 27, 2022
5
Duck races are my favorite
Najim Muznibi
Jul 27, 2022
5
Such a great dealership, made the stressful experience of buying a car so much easier! Highly recommend.
Melanie Chow
Jul 27, 2022
5
I don’t know much about car buying but Toyota Hayward made it so much easier and stress free. I can’t be more grateful for their patience and knowledge. I really feel like I was guided through the experience and got the best car for my needs at a really competitive price. I recommend this location to all my friends and family!
Lizzy Ma
Jul 27, 2022
5
Awesome dealership everyone is so helpful makes getting my car serviced less painful.
Nataliee Kwan
Jul 26, 2022
5
Got the 2022 Tundra and loving it! Price was great compared to other dealers and financing was quick and painless. This is my second truck from AutoNation Toyota Hayward and this new Tundra limited TRD is amazing!
Matt Tilton
Jul 26, 2022
5
Absolutely loved the buying experience with the team at AutoNation. The whole process was an absolute breeze and I was in and out of there in no time. I usually dread going to the dealership because I know it's going to take forever and they always try to upsell you on everything. But not these guys. They're super friendly, professional, and not pushy at all.
Jason Mar
Jul 26, 2022
5
Came here for service and I could not speak more highly of the entire team here. Got me in, and out in no time! Very knowledgeable and friendly staff with dependable products!
James P. Mar
Jul 26, 2022
5
Look no further… this is the best dealership in the Bay Area! Service is great, prices are fair and overall a great experience! Highly recommended!
Denise Nguyen
Jul 26, 2022
5
I've been to many Toyota dealerships in the Bay Area and this one is by far the best one! They're courteous, professional, and prices are fair. I've referred many family and friends!
Danny Tao
Jul 26, 2022
5
Wonderful buying experience! We felt supported and informed without any pressure from the sales people. Once we settled on a vehicle, the rest of the process was quick and simple! We will definitely continue to come here for our future cars.
Chris Monaghan
Jul 26, 2022
1
The service department is lacking in customer service. I sat in my car for 25 minutes watching advisors walk around me. I finally got out and went to look for someone. When my advisor finally came over & checked me in he estimated 2 hrs 15 min wait so I stayed. He finally called to recommend air filter change at 3 hr mark and after another hr I went to check on my vehicle which was ready but no one called me. I was at the dealership for 4 1/2 hrs for a tire rotation & brake fluid change. A different advisor apologized and checked me out thankfully but this is not the type of experience I’ve had at other Toyota dealerships.
Misti Clark
Jul 25, 2022
5
I just bought 2022 Toyota Avalon Hybrid. Omid AZIZI has been excellent with service. The entire process seamless, would definitely recommend buy car this dealer.
Hugh Vo
Jul 24, 2022
5
Went to test drive a used car from AutoNation. Liked it. Put a small down payment and drove it home that same day. Financing was fast and easy. This is my third car from AutoNation.
A.D.E.
Jul 24, 2022
5
Bryant and Carlos was amazing! Courteous, respectful, always able to answer questions honestly. Yes it’s a dealer but they told me what was urgent and what was not. Just nice honest people. After the pleasant service I brought my gf car for service. This is my go to!
Jeffrey Montoya
Jul 21, 2022
5
I sold my used car to Autonation Toyota in Hayward about a month ago. That was a really good experience, so I went back a few days ago expecting to put my name on a wait list for a Camry. But while I was there someone gave up his place for a car that was there. With FJ's help I ended up buying this car and selling them the car I came in with. FJ was so helpful and went over the whole car with me. He also told me to schedule a time to come back to go over everything once more. Here's the sweetest part: FJ put a penny in the car for good luck. My grandmother used to do that when I got a new wallet or purse. That really touched my heart.
Toyota Girl
Jul 20, 2022
5
Omid Azizi helped me find the perfect car for me! He took the time to listen to our needs and budget, and had several quick recommendations. I loved being able to look at it and test drive it without him hovering, and the whole experience took less than 2 hours on a Saturday! My personal experience at Auto nation Toyota Hayward was so much better, easier, and faster. And I will definitely go back the next time myself and my friends need a car. Omid Azizi went out of his way to contact me later asking how I was doing and offered to help me answer any further questions that I might have about some of the features of the car. This really impressed me and so I wholeheartedly recommend Omid Azizi.
Omid Sediqi
Jul 16, 2022
5
After buying a 2022 Rav4 for myself back in April this year. Omid Azizi helped me making the buying process very easy, explained everything clearly. Today my cousin’s brand new 2022 Camry arrived and once again Omid azizi provided exceptional service helping my cousin getting his car. I highly recommend to go or call Auto nation and for Omid Azizi and promise you will be very happy buying a car from from him
Mustafa Babakarkhail
Jul 16, 2022
5
Buying process was quick and easy with Najim. Cool thing was Najim was a little patient with me because I knew what I wanted and the spec I want. So we chatted a little and he gave me all the open car they have coming in and which one I could reserve. Had a TRD Sport in Army Green coming in and no one reserve so I hop on it and bought the car! Thanks again Najim you my Toyota plug now.
Jason Nguyen
Jul 15, 2022
1
I purchased a new Camry and I felt mislead by the finance guy and he told me that Camry's stopped being a good car in 2018 to pressure me into to an extended warranty and also told me that if my oil changes were not done at the dealership that it would void the warranty. I purchased the vehicle with a cashiers check and my paperwork was completed and I was in my new car ready to leave when the salesman asked to come back into the dealership because of their concern of the cashiers check. He took the keys to my new car and told me to fill out a credit application to finance the car that I already purchased. It was a terrible experience and I would never purchase a car from them again.
gary
Jul 15, 2022
1
1-I should have one oil change service because my car is under warranty the guy said is expired and the charge me 139 2-Bad customer service the let me waiting 30 min and i have appointments. 3-Bad service the charge me for 139 oil change and rotation. I will never come back to this dealer
Yasir Arif Mueen
Jul 9, 2022
5
I went in for my regular maintaince and I had the pleasure of working with Thomas Sanchez ! He was really knowledgeable and got me in and out very quicky . Nect time you go in ask for Thomas he will handle all your needs!
Irving Ang Tiu
Jun 21, 2022
5
They have been extremely helpful every step of the way from the purchase of my 2019 Toyota Camry to its servicing. Thank you
Thibault Mathet
Jun 7, 2022
5
I drove over 3 hours from the central coast to Autonation Toyota in Hayward, they had the Tacoma TRD off road I was looking for and offered me the most for my trade in. They sold me the truck for the advertised price with no dealer mark up, Omid in sales and Alex in the finical dept were great to work with. Would recommend Autonation to anyone looking for a new Toyota
Mike Grotte
Jun 1, 2022
5
I have been working with Hayward Toyoya for my new Camry and it was a great experience. The sale assistant is so nice, and the process of financing is also easy and quick.
Kelvin Lu
May 31, 2022
5
AutoNation Toyota Hayward will always take care of you. They are very welcoming and knowledgeable. It is also a child friendly with the waiting room that offers you coffee and amenities. Fernando, Qais, and many more helpful and knowledgeable advisors! 🙏
Caga Tay
May 24, 2022
5
A+ service. Performed transmission fluid exchange
Mikhail Hosain
May 20, 2022
5
Friedly representative. Good and fast services. Highly recommended to friends and family.
John
May 20, 2022
5
I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman Sam (Hafiz Farhadi) was very knowledgeable about their inventory & which cars were within my price point. Mr. Farhadi is Very professional and nice person After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!
Sultan Mansoor Unique
May 15, 2022
2
I wish I could have given this dealership a higher rating because from the initial interaction they seemed promising. I recently bought a 2022 RAV4 XLE. To say the least I am dissatisfied with how I was treated. I was in the market to get a new car and out of all the dealerships in the Bay Area AutoNation Hayward had the lowest price point for used cars. I found a 2019 RAV XLE for $33K. I inquired about the vehicle and within a few minutes I was contacted by Grachelle. She was nice and responsive. I went and saw the car in person. It had a few dings and I asked for an out the door cost. She ran the numbers and told me $37k which I thought wasn't a bad price. I asked if she could quote me the same model of car with ALL the features the 2019 car had (moonroof, fog lights, roof racks, alloy wheel locks, edge guards, paint protection, tow hitch receiver, convivence and weather packaged) in the 2022 model. She was against it, and kept trying to push the 2019 model. I was persistent and she gave me the quote for the 2022 model. The 2022 with ALL the same features/ accessories the 2019 model had was only $300 more. It was a no brainer to go with a BRAND NEW car for only $300 more. Even after comparing the two models she continued to push the 2019 model. I was in no rush at all and said I can wait for the 2022 model. I was adamant on making sure the 2022 was going to have EVERYTHING 2019 model had. I had trade in and was quoted $6k. Around March she lets me know she will be off on the next allocation day and her coworker Vinnie will help me. “G” becomes unresponsive with updates and communication. I get a text saying the car I want is going to arrive and I’m asked to sign an agreement. I don't know how to read the paper and I texted “v” a picture of the 2019 model and asked him if this 2022 model will be that exactly like the 2019 model with all the same features and amenities. He replied "yes, please sign" I signed because I was trusting that “G” explained to him what I wanted. They required a $500 deposit to secure the car. I did everything they asked. After everything has been paid and signed I ask for a rough ETA of when it will arrive, he said he will check and let me know. He never did.I had to reach out to them constantly for updates. At one point “G” completely stopped texting me back which was very unprofessional. The car finally arrived at the dealership.She asked me to come that same day.I let her know that I cannot come in because I had prior engagements.She asked me to come that day because she leaves work early Saturday and would be off on Sunday.She sent me a picture of the car and immediately noticed that there are no Roof racks, and the car looks different to me. At the time, I could not pinpoint what it was, because I was taken off guard with the missing Roof racks. She replies with " no, remember you're gonna order with us?" I was a bit confused because I thought it was already in the price that was initially discussed. She later tells me it's going to be an extra $315 cost. Um, what? I was very annoyed to say the least because I was very adamant with her from the beginning of what I wanted. I get to the dealership and she shows me the car, but doesn't offer a test drive.At this point it's time for the trade-in. They offered me $5k. I fought it because I was quoted $6k initially. They try to say it's because of the scratches and dents. They were there when I got quoted $6k.luckily I kept all the paperwork. After taking a closer look at the car, what was missing was fog lights, two hitch receiver,front bumper film protection and of course the roof racks.I have brought up these issues to “G”she replied with “you reserved the vehicle with V not me.” Ultimately I am really disappointed that I was not given what I was promised. I had to constantly check in with her and she would take DAYS if not weeks to reply back. My advice for anyone coming here is to make sure you write down any and all details you verbally discuss and make sure you keep that documentation. Very disappointed.
Mario
May 7, 2022
5
I really like this dealership. For over 20 years, I have utilized them to do all my maintenance on my Toyota and they have done an excellent job. I also like that I can make an appointment and they are right there to meet me and on time. Both check-in and check-out are easy. I also like that they have a van to take me back to my home and pick me back up at the end of day if the maintenance is substantial and it takes a day to complete. I give them 5 stars.
René Besold
May 6, 2022
1
It took two hours at Toyota Hayward on Tuesday for them to tell me that they had to order the halogen headlamps and then almost 3 hrs for them to install them today, do multi point inspections and brake pad checks. And they want $5000 markup on the new Toyota electric BZ4X car.
Kien Nguyen
May 6, 2022
1
No one calls back or responds. I’ve called several times even left a message for the service advisor. It’s now been a week. What kind of service is this?????
Deb Maher
May 6, 2022
5
It was a simple process getting my new Toyota RAV4 from AutoNation Toyota Hayward. Alex Navarrete and Azim Vejin worked with me throughout the process and clearly explained each step.
Nicoleton
May 6, 2022
5
Yes, I've had great service with AutoNation Toyota. Fernando Ruiz in the service department is amazing and very helpful. He gets my car done and out of there promptly with great communication.
Chanel Partlow
May 2, 2022
5
Rebecca was very good with her service will be coming back
Paris
May 2, 2022
5
Heidi was amazing. Very communicative and vehicle was done well before promise time
Sarah Sanchez
May 1, 2022
5
Amazing customer service from Thomas ! Kept me informed about what was going to be done to my vehicle at all times . Thank you, will definitely be coming back to you guys .
Norma Sanchez
Apr 30, 2022
5
Thomas Sanchez took care of our service needs with extreme professionalism I can’t say enough about how professional he was in explaining what it would take to repair our Toyota. Anyone who is looking to have their car repaired should go and see Thomas, he will definitely get our business next time we need service!
Fred Moreno Jr.
Apr 30, 2022
5
Great customer service. Rebecca was amazing at explaining everything. I felt very comfortable about what was being done with my Vehicle.
Teresa Benavidez
Apr 29, 2022
5
I bought a used car here. It had a broken side view mirror. They promised me that they would replace it when I bought it. They placed the order was it was back ordered. Heidi Brogan consistently followed up and make sure that promise was kept. She’s great!!
Barbara E. Martinez
Apr 29, 2022
5
Omid Aziz is very honest and helpful! Great Customer Service and Knowledgeable!!! If you need a Car!!!! Don't look anywhere!!! Just give him a call and you will be in good Hand!!!
Daquioag Arvhin
Apr 28, 2022
5
All Managers & Sales were very helpful with my whole visit to buy a car. It was a nice greeting me in customer parking lot and while in showroom! My salesperson was Grachelle. Very professional throughout the whole process of buying my car. They offer complimentary hot beverages and have clean facilities every time I visit. Will come back every time I need service on my car. I recommend this dealership to all my family and friends.
S.
Apr 25, 2022
5
Excellent. Service from Mr. Mo Amazing guy . He keep me posted and updated on the car that I ordered. I give him 5 stars ?? ?? ?? ?? ??. Thank you Mr. Mo
Editha Foxie
Apr 25, 2022
5
I refused to come in and get my car two days earlier because I wanted to not only make sure my dealer got the sale because of his knowledge and support, but because I wanted to make sure I saw him one more time. He was beyond a delight and made the whole process exactly what purchasing a new car should be; a complete delight :)
Azim
Apr 24, 2022
5
Reservation and bought car with no issues
Joseph Jiang
Apr 23, 2022
5
Good service today with Heidi Brogan!
Reynaldo R. Salazar
Apr 21, 2022
5
i had an appointment for 15k miles came in few min early, was assisted immediately and was done in an hour. very satisfied customer here
Brian Blanch
Apr 20, 2022
5
I had a very good experience with Heidi. I have been a costumer for years now. I just keep coming back because it is close to home but today I had an exceptional service with Heidi. She was welcoming and friendly. She explained to me well what service I needed. She went through my car records well. I will definitely look for her for my next service.
AmorRamos Nisperos
Apr 16, 2022
5
The attendant was friendly my service specialist was well oriented what my car needs to maintain in good shape /Mario was my service advisor it was done promptly as expected with free detail and car wash good job guys despite of you busy schedule!
James Vinoya
Apr 10, 2022
5
Heidi Brogan was very good & thoroughly reviewed all action items with me.
Mark Zimmerman
Apr 8, 2022
5
I?ve always gotten good service from Autonation Hayward Toyota, but this time they really blew me away! I brought my brand new Prius in for its first 5,000 mile service, and I had messed up my passenger side, side view mirror, and it needed to be fixed, but I wasn?t willing to spend the money on it just now, and it was held together with tape just fine. Weellll?.apparently it was an easy fix, because I noticed on my way home that they completely fixed it, without charging me anything. Just because it was easy to do and they have great customer service. Stuff like that is why I bought my new car from them too. I trust them with my business, they have earned it.
Nycole Spridgen
Apr 8, 2022
5
I love how everything went smoothly. Heidi is very helpful my vehicle was done under the promise time
Heide brogan
Mar 31, 2022
1
DO NOT GO HERE. These people are scams. Made us wait 2+ hours and then faked an IT phone call and caused us to pay $10k more for a used car than what we expected to pay for. On top of trying to make us pay $3k more for the car
Mariah Renteria
Mar 30, 2022
5
I had bought 2 cars at this dealership and every time they need service I always go to Fernando. He’s just amazing!!!! Really profesional and always giving me the best options. He’s a 5 stars consultant !!!
Genevitt Velasquez
Mar 12, 2022
5
I enjoyed talking to their service advisor, Heidi Brogan. She is very knowledgeable about my car. Service was fast and efficient. All in all a very pleasant experience. Tom Yee
Tom Yee
Mar 11, 2022
5
Very happy with my experience at AutoNation Toyota Hayward. I went in saw a sweet white 4runner with black TRD rims and in a about 3 hours I drove it home 😀. Thanks Hannah M and I believe the other persons name was Johnny Tavares.
Julio Nieto
Mar 11, 2022
5
I brought in my Prius Prime for routine maintenance. I was most impressed with my service adviser, Heidi Brogan, who is both professional and friendly. She advised me about services that were coming up and also how I could repair a scratch on the outer side of one of my side view mirrors. Finally she made sure that my next appointment was scheduled. And my car was ready when promised—and washed. Cost? Zero. My car is still under Toyota’s two years of included maintenance with the purchase of a new vehicle.
Marilyn Silva
Mar 8, 2022
5
The manager and Bryan were very professional ?. Fast and friendly service. 5 ?
Diana Espinel
Mar 5, 2022
5
Thomas was very professional and very friendly guy. He helped me to make sure I got what I need and satisfied with the service. He even followed up with me if I?m happy with the service. I?m very happy with the service.
Marlene
Feb 25, 2022
5
Sales Omid Azizi and Finance John really helped me out for a smooth transaction. Never had I experienced the way getting a car nowadays during this Pandemic chip shortage. Lots of dealers are taking advantage of it by charging way above MSRP, but not AutoNation Toyota Hayward. I highly recommend this dealer.
Arnold Arriza Canlas
Feb 11, 2022
1
I did not want to write this review but this dealership has been the most incompetent business I have dealt with in a long time. Backstory: I purchased my car from them back in October 2021. At the time of the purchase I bought the extended warranty and couple other options with the car; finance manager Harish Malik told me I can cancel these extras if I want within 60 days of the purchase date. So a month later I decided to cancel the extended warranty and the options and went in to the dealership to do it. Initially Harish tried to tell me that I cant cancel the options so I had to remind him at the time of the purchase he told me I can cancel it. We fill out the paperwork, sign the form electronically and Harish informs me it will be cancelled in 6-8 weeks. Fast forward to Jan 2022 and I still have not received my license plates or any kind of confirmation of my extended warranty cancellation. So I reach out and they say they will check and let me know. Few days later I get a call from Harish saying that the form that I signed electronically could not be accepted and I need to sign it with my hand. I do that and am told everything is taken care of and I’ll have my plates delivered and the cancellation confirmed. A month goes by again and still nothing. So I reach out to DMV and Toyota Financial Services. DMV tells me the dealership has not sent them the Car Title; hence licence plates are pending. Toyota Financial Services says they also have not received any form for the cancellation. Here I am 4 months later with no plates or update on my extended warranty cancellation. This dealership is quick to take your money but incompetent for anything else. ***Update to my previous review*** April 14th, 2022 I finally received my license plates at the end of February after continuously trying to get an update from Harish Malik but still no update on the cancellation of the extended warranty or the protection plans. Another month goes by and on March 23rd, I finally see an adjustment on the loan but the amount is incorrect. About $2200 is missing from the adjustment. I reach out to Harish Malik again and he states in the email,"Just checked the status and it was denied as it is not cancellable." This is incorrect because from day of the purchase, Harish Malik communicated with me that it can be cancelled within 60 days and yet here I am not being able to cancel it and get my money back. It's been about 2 weeks now since Harish said he will talk to his GM and someone named Lamaine Williams (not sure if Lamaine Williams is the GM since Harish won't CC anybody else on the email thread) and let me know. Please avoid this dealership at all cost. I have heard of car dealerships being scummy but this one takes the trophy for being the absolute worst.
Hamza Malik
Feb 7, 2022
5
Out of the four cars I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman was very knowledgeable about their inventory and which cars were within my price point. After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!
Gary Lose
Feb 6, 2022
5
I recommend anybody looking for a car to car AutoNation Toyota of Hayward they were very helpful very polite friendly outgoing and they all had a great sense of humor just wanna say thank you to all of them for help and for a new 2022 Toyota Camry XSE very pleased that you are special thanks to Mr. Bober
Mercedes Cardenas
Jan 25, 2022
5
Working with Omid Azizi in sales at AutoNation Toyota Hayward and put in a deposit on a Toyota RAV4 TRD Off-Road, with Guo Yi as the sales manager. So far the process has been seamless. I will update as I go through the process with AutoNation Hayward. Hopefully, it will be a smooth sailing process!
Ben Matthew Reyes
Jan 20, 2022
5
Awesome service by joe Nguyen and Henrry for their services 5star⭐️⭐️⭐️⭐️⭐️
Jagvir Dhanoa
Jan 18, 2022
5
We buy two times car from Hayward automation but this time we feel very happy because of Joe Nguyen.he is wonderful person he doing everything in positive way and quickly.so seriously guys I highly recommend when ever you want to by car please must visit Hayward autonation and meet Joe Nguyen😊😊
Harjinder Dhanoa
Jan 18, 2022
5
The car sale customers service was Great but the auto service parts was horrible I had appointment and I was told to wait outside of my car 2 cars was ahead of me. Another customer came behind me and I assume it was her family member the Employees for Toyota. She called him over to her and immediately he took her car for service Never came to ask me any questions about my car just quickly came to her car to start service I feel like it was poor customer service and very inconsiderate to the customers that been waiting for a long period of time for Employee to come and even put a number on the my car. I feel like the same privilege for Family members That Has other family members work here for Toyota She has the same rules apply. Very disappointed
Khana English
Jan 14, 2022
5
customer service, awsome.
Eva Filimoehala Halatoa
Jan 14, 2022
5
Najim was friendly and helpful during the sales process.
Najim muznibi
Jan 14, 2022
5
I a used car from them, and it malfunctioned, they fixed it, and after that I decided to replace it with a new car. All of these things are pleasant. Thank you to all ( the best Hamid Kohistani )
Mohcine Boukri
Dec 29, 2021
5
I recommend Toyota Hayward, Thomas helped me for services 5 ⭐️
Santosh Bhainaik
Dec 28, 2021
5
Just bought a 2021 Toyota RAV4 TRD Off Road from Mr. Arkadi Bober and his customer service was amazing. Mr. Bober is knowledgeable, courteous, patient and thorough. My automobile purchase experience has been nothing short of smooth and pleasant. I highly recommend consulting Mr. Arkadi Bober at AutoNation Toyota Hayward for your next automobile purchase experience. You won’t be disappointed or hoodwinked.
Michael Rem Remson
Dec 4, 2021
5
Awesome service!! Mario was my service advisor and was great. Definitely recommend Toyota Hayward.
Michele Rodriguez Caceres
Nov 30, 2021
5
Ray, and the rest of the Auto Nation Toyota Service department are awesome. Always easy to talk to, feels like they actually care, and go out of their way to try to make things easy. Big fan. If I have to get my car worked on, this place will definitely do. Well done people!
Ryan Kelly
Nov 29, 2021
5
Great service, highly professional advice and on time delivery
Mrinal K Sengupta
Nov 21, 2021
1
I bought a 1 year new truck from Autonation a few years ago. The finance manager talked me into an aftermarket warranty for almost $4000 to have peace of mind for my vehicle for 100k miles. I had previously purchased one from another dealership for my other car and it had worked out great keeping my car in tip top shape. I could take it to any dealership that takes my make of vehicle, no problems. Now fast forward 3 years. My factory FORD warranty is up and my check engine light came on last week. I have a big camping trip coming up where I tow my trailer so my truck has to be in it's best condition for the tow. I have no idea what kind of warranty I have and I call AutoNation to find I have an AUTONATION warranty, and I need to use them exclusively.... the problem is that I have a Ford F-250 diesel and this is a Toyota dealership. This place doesn't even have the diagnostic tools to look at my truck, and the closest place they will send me is in Los Angelas, 400 miles away. No problem I thought, I'll take it to any FORD and they can get reimbursed from Autonation... Nope. They give me the run around, and I have several calls out to people and no calls back. Guess I'll be paying for this out of pocket.....I've called corporate to ask for a refund on the warranty and waiting for a response in the next 48 hours. Moral of the story, DO NOT BUY from these people they will steal your money and give you nothing in return.
Jessica McCoy
Nov 3, 2021
5
Salesman Vinnie is great! I love my 2021 Tacoma!!
Lori Yarborough
Oct 21, 2021
5
I had my Toyota Sienna serviced at this dealer and Heidi Brogan, Service Advisor was very helpful, professional and accommodating.
Ann Montecillo
Oct 19, 2021
5
Best toyota dealer I encountered, I would highly recommend this dealer on how they handle customers. Thanks to Hannah for helping me out trading my honda oddysey. She gave me great deal easy to talk to. This is our second vehicle within the family and for sure it will not be the last Also Alex from the finance dept explain to me everything about how Im gonna take care care the vehicle and he explain every detail on what im signing. I will give 5 stars from these guys
Francis Baluyut
Oct 18, 2021
5
Facility is clean. Sales man was helpful and know what he’s doing. Professionally done. The accountant was very friendly too. I recommend this dealer.
Ana Lakai
Oct 16, 2021
5
Beautiful. Eric Yanez , the used car manager, help with all my questions regarding my car. He was patient with me. I would like to thank him for all his help. -Ben
Benedict E.
Oct 16, 2021
5
AutoNation Hayward was able to acquire and secure my vehicle in a quick and efficient manner. FJ coordinated my pickup day perfectly and Henry was able to get my paperwork done expeditiously! My purchase experience with ANH was thorough and very satisfactory.
Matthew Tolang
Oct 15, 2021
5
Bryant and Carlos took really great care of my Tundra! They made everything effortless! Definitely highly recommended!
Ferdinand Dalope
Oct 13, 2021
5
The staff in this Toyota dealer are polite, great service and they are honest. Heidi is a nice and she helps me in a quick and good attitude way to get the service my car needs.
Francisca Ramirez
Oct 8, 2021
1
I purchased a used vehicle for my son after getting the vehicle we notice a big deer in the driver side door and a dent in the front where the headlights are at below. Brought the car to the dealership, they wanted to keep the car for 48 hours and not provide a loaner car and They end up keeping it for 72 hours. It was a huge inconvenience and the customer service was not good at all. They did not inspect the vehicle like they should have. I was just told that enterprise will not be renting the car through Toyota but they do have loaner vehicles that was not offered. I even brought it up to the manager Eric that managed the used vehicles. I’m very disappointed in the customer service and the care of your customers. When picking up the vehicle I was told Dylan the GM was busy and I spoke to someone else and I told him my concerns and all he offered was a free oil change. He did not insured me that this will not happen in the future. Their was no apologizing for the inconvenience I’ve been without a car for not two days but three days.
Donelle
Oct 2, 2021
1
My warranty packages were canceled by Harish Malik at AutoNation Toyota Hayward, but the price has never been adjusted nor reflected on my Toyota Finance account.
eskee
Sep 29, 2021
5
I am a repeated customer at AutoNation Toyota Hayward, the staff at this location are so friendly , I sold couple of my cars Shan did the paper works, he was so welcoming and friendly. I was looking for a higher price than the offer I had in my hand , he beat that price and on spot give me a check. I recommend Shan for everyone.
Liza855
Sep 15, 2021
1
Worst experience ever. Had me drive 2 hours one way for nothing. Inexperienced with handling the transaction I was attempting. Never bothered to contact me back.
jl_172
Sep 6, 2021
5
Ahmad was friendly and was able to get the deal done by selling my car. Will recommend to others.
Habib Obaidy
Aug 22, 2021
5
I have been bringing my car in for service since day one. I like the fact that they open on Saturdays, as well as the service advisors, particularly Fernando. He was very courteous, friendly and professional.
Paula Xing
Jun 25, 2021
5
Excellent service and sales people. They are worked with us to get a great price on the 2021 Corolla Apex XSE.
Masao Aoto
Jun 22, 2021
5
good process to buy a car for someone like me a new college graduate.
Jimmy Qin
Jun 22, 2021
5
Purchased a car from them and was treated great from beginning to end. The salesman was patient and took time to find us the right car and answer all of our questions. The finance guy who helped us with our paperwork was great, and although they were very busy still took the time to make sure we understood everything. If you are looking to purchase a car this is the place to go. Highly recommended!!
Bing
Jun 18, 2021
5
I appreciate all the help I received when purchasing my car! Everything was very smooth and easy and he accommodated all my needs! Thank you again Najim!!
Najim Muznibi
Jun 10, 2021
5
Great experience with this sales person, helpful and guided me through much appreciated
Najim Muznibi
Jun 10, 2021
5
Great experience excellent customer service, sales person help me with all my questions and guided me through with my purchase. Much appreciated
Najim Muznibi
Jun 10, 2021
3
I previously reviewed the dealership as a one star because of significant issues contacting the dealership for support after the sale. While they still have significant issues with their phone system they did finally get back in contact with me and are working to make things right for me. I commend them for standing behind their word and working to make my experience better but I sincerely hope they fix the operational issues that makes it frustrating to contact them.
David Uli
Jun 10, 2021
5
Good service and I spent shorter time than I expected .
Jenna Liu
Jun 8, 2021
5
friendly and proficient
pippo5140
Jun 6, 2021
5
Tom was great to work with, straight forward and a man of his word. He kept lines of communication open throughout the entire process of finding a hard to find 4Runner.
Benjamin Johnson
May 29, 2021
1
7:30AM drop off was booked only to hear the shuttle service was removed. Then I asked why they could not have called to alert customers, they said AutoNation does not do that. Take some responsibility Toyota. This dealership is giving u guys a bad rep. Then as I waited in the lobby for my car, after they said they would not pay for Uber, I wanted a cup of coffee for my 5K service. GUESS WHAT? THEY TOOK OUT THE COFFEE TOO. what dealership takes out coffee for customers? I'm very disappointed that I had bought 4 cars here, ill drive further for better service, go to Dublin Toyota.
Johnny
May 28, 2021
1
my apt was one week early.but when i go to dealer they said no parts! during the service.I didn't understand why liared to me serval times? when ur service Andy revived my car.he said :need 1-2hours… but after 7 hours I called to office he said no parts! and asked need leave my car 3 days! and told me already took off the old partr! after the call i went to dealer and will take a look . actually found that my car didn't took off any parts!! Mr,Andy cannot give me a explain!
CHUNHUI CAO
May 26, 2021
5
Really good experience. I will recommend this dealer friends
Deepinder Sidhu
May 24, 2021
1
I had 7 am appointment, 5K service, but the computer shows none. I had to wait for the car service over 1 hour, I got it around 9:30. No more shuttle service. I had to bring the car back, maintenance service light was still on. It was then reset. I?m concerned if my 5k car service was actually done?????
Jeromino De Leon
May 18, 2021
5
Valet service, and annual inspection and service were well excuted.
Susumu Sato
May 17, 2021
1
I drove almost 3 hours to see and buy a used 2021 Toyota Corolla Hybrid. When we arrived the car was not ready. When we got to test drive it after 30 minutes waiting, we noticed there was tree wax on the trunk of the car. They could not get the wax off. They also could not find the spare key. They promised us they would either find the spare key or send us another. It has been over a month and I have not received the spare key or other items that were missing, which they also promised to send me. I've called them various times and they promise to fulfill my request to no avail. I have emailed them also, and again, no response or action. It was a very simple request, but obviously they just care about selling the car and not about customer service.
Ezequiel Nichols
May 17, 2021
5
I took my C-HR Toyota to have it serviced because we were going out of town for the weekend. What they found was a nail on the passenger side tire which was creating a slow air leak. They fixed it for free!! Saved me from getting stranded on the road. Now that?s Service!!!
Angel Esquivel
May 15, 2021
5
It was the best experience I have had with car dealers in the past. Tom, Yi and Alex were super helpful. It was a very difficult time to find the right car for me because of very low inventory in Northern California due to COVID and semicon scarcity but they took their own risk to find the best car from other dealership, and still delivered the best competitive price for me, gave the best trade-in offer for my previous car, and put together the smoothest procedure for me. I thought I had to put up with another painful unpleasant experience with a car dealer again but guys at AutoNation gave me the totally opposite experience to me. I would recommend everyone to contact AutoNation Hayward if you want to do business with great people.
Naoto Osugi
May 11, 2021
2
The salesperson was not attentive nor consider friendly, and did not even bother to go over the new car delivery checklist
Kevin H
May 11, 2021
4
I bought this car online from an out of state dealership. Good experience overall. The car was shipped to me and when I received the car it had 1,200 more miles on it than what was advertised.
Brooke Passmore
May 9, 2021
5
Definitely a dealership we can recommend. We worked with Hannah, an Aquisition Specialist. She was incredibly helpful and friendly, and she helped us find the right car as well as walked us through its various features. Buying the car itself was easy and straightforward and we got it done all in an afternoon; which was very important for us as we had a long road trip coming up less than a week later. Overall a very pleasant experience, it was an absolute pleasure working with Hannah, and we now finally have a car that can take us from California to Wyoming and back.
Patrick Jr.
May 8, 2021
2
Taking long time to giving service. Staff is non corporating
BM Trivedi
May 4, 2021
5
SERVICE Manager, Carlos Saldivar is a excellent Supervisor. I saw numerous people very happy after dealing with Carlos. I was extremely fortunate to experience that same experience. Thank You Auto-Nation for letting CARLOS Saldivar run his A- - plus Service Dept. THANK-U -Micky Cancer plus 87 Days Hospice Miracle Survivor. AutoNation Toyota is a Disability, Cancer, Friendly Facility.
micky walsh
May 3, 2021
4
Glad with results they gave me information on what my car will need
Manuel Soria
Apr 26, 2021
4
Drove 2 hours to check out a car and they delivered on their end of reserving it for us until we got there. No hassle! The buying process was a long wait but it was worth it!
Gustavo Aguilar Gonzalez
Apr 26, 2021
5
This is my second time buying a car from Hayward Toyota and each time my experience has been wonderful.
Melissa Mendoza
Apr 25, 2021
5
Very helpful staff, went above and beyond, Ramin did a great job.
Tim
Apr 24, 2021
5
It was a very good experience purchasing my Toyota Venza at this dealer. The salesman Joe was very nice and knowledgeable. He showed us the car and answered all the questions we asked, very nice and professional. Highly recommended!
Laura Chen
Apr 21, 2021
5
Heidi was great to work with. Professional and courteous
Helene Carr
Apr 20, 2021
5
Great turnaround time, professional customer services.
Haroon Ahmad
Apr 20, 2021
5
Bought my Camry LE last week through Internet sales Manager Ramin Hamedi. He was very helpful in test drives and quoted me a good price. It was a good experience buying car from him. Strongly recommend.
Chi Ming Sze
Apr 17, 2021
5
A stressful situation (having to buy a car and return a leased vehicle) into a SUCCESSFUL situation.
barbara
Apr 16, 2021
5
Jay is the person that did my work order. He was great. Friendly and thorough. Like making my appt with him. They did a great job on the service I requested.
Sandra Fairless
Apr 14, 2021
5
Professional service and good quality productions. Helping out the customer to resolve all vehicle problem Nice people on service department. Parts department need improvement when customer need help from them
MAN NGUYEN
Apr 14, 2021
5
Everything was so perfect They was polite and with great patience
Zoia Valioghli
Apr 13, 2021
3
Long delay for needed repairs Car sat outside for weeks and as usual the car wash was broken and no attempt made to wash Windows even or vacuum.
Lisa Hardy
Apr 12, 2021
5
Hannah is great, and has a friendly, open disposition that really puts you at ease.
Hannah Millick
Apr 12, 2021
5
I went to there on a work day. Hannah was sales person. She explained different models of Highlander. I test drive hybrid and regular and bought hybrid. Easy and quick!
NilesArlo
Apr 11, 2021
5
this is my 5th time doing business with Hayward Toyota, their internet manager Mr Abdul Rahmani gave me a great deal on a 2021 prius prime, he's very professional, courteous, and knowledgeable, I left with a great car and happy buying experience as always, thank you again Hayward Toyota and I will be BACK !!
Yee W
Apr 11, 2021
5
Hannah was very helpful and knowledgeable. She explained the process thoroughly and was able to answer my many questions. I will purchase my next car from Hannah.
Sherri
Apr 10, 2021
5
I am looking for a new car and Hannah was spectacular, very detail oriented and accommodating. Will be back soon
Hannah Millick
Apr 10, 2021
5
Hannah is super sweet and really helpful. Very knowledgeable and supportive.
Hannah Millick
Apr 10, 2021
5
Really enjoyed my experience here, most notably with Hannah. She was incredibly sweet, patient, and knowledgeable about the buying process which really helped to keep me grounded as a new buyer (first big girl purchase, woohoo!). If you?re looking to buy new/used, I highly recommend coming here. And ask for Hannah!
Hannah Millick
Apr 9, 2021
5
I walked into Toyota Hayward and was met with by Hannah who was so nice and accommodating. 10/10 would recommend you speak to Hannah if you want superior service!
Hannah Millick
Apr 9, 2021
5
Hannah is the best. She patient, kind and professional.
Hannah Millick
Apr 9, 2021
5
Sarah was really helpful. She really put in the time to explain and answer all of our questions.
Alvin Encarnacion
Apr 7, 2021
5
Jay (Jake?) was extremely polite and professional. Excellent, top-notch customer service.
Nemrick Morales
Apr 5, 2021
5
Excellent customer service, I highly recommend George Sharetski the Sales Consultant. We were so satisfied with the experience, we bought two vehicles one for the wife and one for me the next day!
Barry Lebu
Apr 4, 2021
5
Everything is satisfactory?Will come again next time for car maintenance.
Yan Chen
Apr 2, 2021
1
They only know sale you car and take you money, no continue serviced for you pay for upgraded. Never buy any here again.
Sam Hu
Apr 1, 2021
5
Amazing services!! I always go with Fernando & will switch my schedule around to come in with him!! Gets services done if I have any questions he is always explaining things to me I hand him my keys & let him take it from there because I trust him that much! Lol
Lizbette
Mar 30, 2021
5
bought my car here 2-years ago and love it. I come for regular maintenance and have had no issues.
L. Konami Chisholm
Mar 29, 2021
5
I had the best experience purchasing my 2021 TOYOTA RAV4 TRD. The AutoNation team was so welcoming and nice. Hannah helped my husband and I pick out our new family car. She is sweet and knowledgeable of the cars. Also, the manager Dylan was extremely helpful in finding the TRD off-road for us. I definitely recommend this dealer.
Jessica Farias
Mar 26, 2021
5
Dylan Olberg and his manager went way above what was expected and worked with my young credit profile and got me amazing rates. Awesome dudes, highly recommend. Very professional and trustworthy.
Isaac Sagor
Mar 26, 2021
5
Excellent service and experience. I found the car we wanted and they gave us a great deal.
Baljit K Mudhar
Mar 26, 2021
3
They doesn?t give a shuttle to my home I?ve been at the dealership since 9:20 am until 2:50 pm with 20 min due time.
Marlon Sanchez Hernandez
Mar 19, 2021
5
I purchased a vehicle through the Costco Auto Program at Autonation? They made it easy and quick, I was in and out about 3 hours on a Sunday.
Yan Guo
Mar 14, 2021
5
Very professional! Great service! Andy is the best!
Julie r Galovich
Mar 12, 2021
5
Vinnie was very easy to work with and did a good thorough job with following up on every detail.
Brian Hom
Mar 2, 2021
5
Both Michael the salesman and Henry in finance were very friendly and informative. The process was quick and easy
Jessica Guzman
Feb 27, 2021
2
This is my 1st review for all the times I've visited AutoNation Toyota Hayward. they've aren't the best but they are the closes to my home. There's one occasion where they did a bad job on my car and to this day they wont fix it. i went in for a recall on a valve body and came back out with a leak on the transition drain plug. i keep pointing it out to the service advisors but they wont fix it unless i pay the full service of fixing it, which is $500. I keep telling them is not something i did that caused that leak but a job they didn't do well. still to this day since summer 2019 I still have the leak from my transition drain plug. now their excuse not to fix it is because its been too long. when every time i bring it in for an oil change they refuse to fix it. and i cant get this fix anywhere else because for transition fluid Toyota has a special tool to do it. every other shop refuses to lay a finger on it. so from now on I'll start checking my vehicle after any major service from Toyota.
Oscar Q
Feb 18, 2021
5
The service was great , Andy always pays great attention and gives great service
Carmen f
Feb 5, 2021
5
Staff was very professional, pleasant and helpful. They made us feel comfortable and valued.
Manuel Corena
Feb 5, 2021
3
Overall okay experience.Some of the people working there were rude to my wife more than once.
Claude Crocker
Jan 31, 2021
5
Great car buying experience! All my questions were answered and the salesman and financing staff were wonderful to work with.
Victoria Casey
Jan 25, 2021
5
Experience stress free and I did not feel pressured to get anything unnecessary, I really appreciate this
Melanie Lai
Jan 19, 2021
5
Very well run. Nice sales staff and professional service staff
Jade Foong
Jan 11, 2021
5
Service department very professional " Great buying experience no games very professional team.
Preet Sharma
Jan 10, 2021
5
They had handled my car with care and fixed the issues that were going on with it. Also provided information of what had happened and what they did to treat my car which was informative and helpful.
Muhammad Butt
Jan 6, 2021
5
Recall fix and oil change with full check and timely service
Sriram Rangarajan
Jan 3, 2021
3
I had to wait for four hours even though I had an appointment
Azim Karimi
Jan 3, 2021
1
Took more than 3 hours for oil change even making an appointment prior.
Thomas
Dec 30, 2020
5
Faster service than first estimated. Will always use this service dept. Please tell your sales dept to stop emailing me to buy back my new car. Thank you.
Christopher Cartwright
Dec 29, 2020
5
Since Mario Caceres moved there, I always go there for service. This time my service advisor was Fernando. Both Mario and Fernando are very courteous and professional
Diana Lopez
Dec 28, 2020
2
Customer service is really bad with the service department! They don?t communicate with and don?t even tell you once the car is ready for pick up !
Sher Khan
Dec 26, 2020
1
Again, another horrible experience with an advisor named Jay. My appointment for recall service was for 11:20, I arrived at 11:10 and Jay did not acknowledge me until 11:46. When time to pick up my car the next day he did not answer my voice-mail message. I called the Toyota main number and I was told he was off that day and another advisor would call me. Again, no response. I had to call the manager to get results who just made excuses for Jay the whole time. Jay was not off that day. This is the second time I have been treated horribly at this dealer and will not go back.
Annette Hatch
Dec 24, 2020
5
This my fourth car from Autonation Hayward I know this dealership for a long time.
Raymundo Villanueva
Dec 21, 2020
1
They never worried for the customer.. once you have paid they will move to next customer.. will not even come to hand over your car keys
Prasannakumar Ramakrishnan
Dec 15, 2020
1
I purchased my 2015 Tacoma from here and have been taking it in for service since the purchase. I haven’t had any issues up until my last routine service when I reported that my low tire pressure light was on and also there was an issue with the driver side windshield wiper blade that was installed by auto nation during the previous service. My service advisor informed me that there was no problem with my tire all it needed was air and that the wiper issue was resolved. When I picked up my Tacoma I first realize that the wiper issue was not in addressed in a couple days later I clearly found a nail in my tire.I have since tried to reach out to my service advisor and even the service manager and have yet to have them respond. Very unhappy
JDCLARKE
Dec 14, 2020
1
I had a terrible salesman. He didn't care about my time before or after the sale. Typical car salesman, they don't know you after you sign on the dotted line
James Briscoe
Dec 12, 2020
4
Overall, I'm quite satisfied with the car. Although it's not my favorite model, the overall service is also very good ?but I feel the headlight height is low.
Runhui Huang
Dec 7, 2020
2
Advisor Heidi Brogan was not friendly. The technicians checked my car. They knew low coolant, low brake fluid but they didn't add any fluid into my car.
HIEU PHUNG
Dec 1, 2020
5
Everything went smooth and i got the car i wanted at a great price!
David Stewart
Nov 27, 2020
5
I arrived early for my scheduled appointment but several cars that arrived after me were helped. So after 20 plus minutes of waiting for the gentleman that I was to meet .. Andy came out to save the day and help set me up. He was very kind and thorough. My brakes were getting thin and he was concerned that I have them done soon since the rains were coming. I came back the next day where Andy took great care of me. I’ll be asking for him in the future.
Julayye
Nov 21, 2020
5
The technician who helped me with my car repairs Andy was very helpful and knowledgeable.
Cheryl Lauigan
Nov 15, 2020
3
I leased a highlander here. Finance/lease number and customer service need improvement: transparency with the numbers, finance manager raised his voice when i refused the add on package, gap insurance and confused about the discrepancy of rebates 1k not 2k and taxed. Leasing paperwork done, my car was still getting detailed. Saleman said it will be ready in 30 minutes. I came back 1 hour later. Car parked looks ready. No, salesman took me to gas station to fill gas, but gas was already filled; put on the temp plates at gas station, handed me the temp sticker, and he forgot 1 key fob...car got a scratch..talked to finance director.. I am not happy with his customer service i told him.
Dee Wo
Nov 12, 2020
5
A very pleasant experience. I got the car I wanted. A Corolla LE with a dark blue color called "blueprint" and a black interior. Blueprint has silver specks throughout. It's stunning. A great team of four guys guided me along the way. My thanks to Najim, FJ, Dillon, and John. Great job guys.
Steve Taft
Nov 10, 2020
5
Excellent. customer service by Jay. AutoNation Hayward
Joyce White
Nov 5, 2020
2
Bought a used car asked for a few things to be fixed promied they would before I bought car. My mistake not asking for them in writing. Asked for car to be detailed, paint was rubbed off and told was going to get fixed. Nothing was promised a full tank of gas nothing called to check on car over a week due to no word from dealer and every time I would car they would heng up on me. Finally called and got to someone in service told me car was ready. Service department was helpful no one else.
Humberto Saenz
Nov 1, 2020
3
After picking up the papers from the service advisor and taking them to the cashier and paying, I had to wait over 20 minutes for my car. Someone who paid after me got their car before me. I had to go back in to the cashier and request my car. It is very inefficient.
Richard Plasch
Oct 29, 2020
5
Good experience. It's slow when busy, because their finance process takes long.
R Chow
Oct 28, 2020
4
Heidi was great! She showed great customer service skills and made me feel comfortable about having my car serviced at this specific location! Thank you Heidi!
Richard Villaro
Oct 26, 2020
1
I am happy but not satisfied with the service. I was scheduled for a break fluid flush for my 2018 prius prime.I was greeted with a big smile by one of the porters and eventually i met my service advisor andy he was very polite and straight forward with the necesarry things that I need to maintained with my car.He was very knowledgable by giving me some tips in maintaining my change oils,tires and the important service schedules.the service was done in 2 hours,unfortunately they found out that i have a nail in my tire on the rear driver side.they patched it up as mentioned on the work order.I was very happy that they found the problem.Unfortunately on my way to san jose the said tire got flattened again,I got stucked up for several hours on the side street. I immediately called for help to patch up the tires,that toyota recently fixed, i am somewhat dissappointed after a dealership visit,wherein i was driving on a poor serviced tire.I hope toyota hayward can do something about it.i can send pictures and videos of that recent incident.Andy is a good man but i don't trust the mechanics it is a very poorly made patching using cheap string plugs.Not overreacting but i don't feel safe.I might move to another dealership for repairs.
Juan Paolo Enrile
Oct 24, 2020
5
Purchased a 2021 Army Green 4Runner Trail Edition and I couldn't be happier! The staff was nothing but AMAZING! Thank you to everyone that was involved with making this happen!
Jorge Mora
Oct 24, 2020
5
Service was great, was completed within time promised and completed 60K service on time.
Ravinder Sharma
Oct 16, 2020
5
Where do I start? I had SEVERAL issues with the mechanic in terms of solving a "rodent infestation" in my car's engine. Not to bore you with the details, the Service Representative "jumped through hoops" to resolve the problem and ineptitude of the mechanic. I don't want to blame the mechanic either...it could have just been a miscommunication, but the most INCREDIBLE service came from Shamoun Aszed and by extension, his manager Carlos (don't know his last name?). In addition, the young lady who helped me as well was Maria (don't know her last name either?) - she is the Service Cashier. Overall, I all the staff there did their best to help to fix the problem. I am very GRATEFUL for them. Huge hugs to all of them, Janet M. Perez
TototaOwner
Oct 15, 2020
5
We looking for buy new car for my child . we research from online .Auto nation offers clean quotes and good customer service than other places. Sarah Islas helps us understand all details and answer my questions. finally we decided to buy at that place.
Eric Chan
Oct 12, 2020
1
no pick and drop service (shuttle) and when i called for reservation they told me that your estimated bill for oil change services will b $59 when i reached at autonation service advisor told me that your estimated bill will b $79.99 when i informed him that i was told $59 he got little upset and he said i can do it $69.99 i insisted again that i was told $59 then he asked me the name of the person which i didnt remember i told there was a lady and she told me that there will be complimentary multi point check and car wash. i asked about shuttle they said they are not providing any due to covid-19 i took uber and went back to my work again i had to take uber to come to autonation which costed me around $25 when i arrived and saw the car they didn't provided any car wash i was in hurry so i didn't spoke with them and left with dirty car.
aSIF
Sep 22, 2020
5
The sales team handled an unexpected mid week crush of buyers with tact and skill
Robert Bottome
Sep 8, 2020
3
If a Spanish speaker were available the communication would have been better. A service was added and I didn’t understand there would be a charge. I need a Spanish speaker to understand the service department.
JLanda
Aug 18, 2020
4
It would be nice to have a Spanish speaker in the service department. I don’t understand English well enough to understand when you are offering extra services and that I need to pay extra. I would just like to have my vehicle serviced and no need of extra unnecessary items added to my service. I have a maintenance package that should cover everything.
Katherine Landa
Aug 18, 2020
5
Andy was professional and provided excellent customer service. Thanks, Andy.
Azucena Pacheco
Aug 3, 2020
5
Had a wonderful experience Dimitry was a excellent sale person and Alex did a great job on finance couldn't have asked for better service especially on such a busy day thank you for the great experience and when we are ready to replace my wife's car that will be the first place we go.
Ernie Walters
Jul 9, 2020
5
Had a great experience, friendly team. They help me to take the best decision
Clarisa Davila
Jun 22, 2020
5
Service department is always very helpful and my tech was nice and called when my car was ready!
Darlene Lundberg
Jun 16, 2020
1
Beware of Finance personal! Fraudulent sold me a Theft and Extended Warranty Policy. After arriving home and reading my contract , I notice I have 3 extra charges. One charge for 2556.00 and another for 1050.00 and one more for 629.00. Finance person also extended my Finance Term to one extra year without my consent!! Do not trust this dealership!! Read your contract before signing!! Don’t be fooled by the slick rats in the finance department.
2019 Camry
Jun 16, 2020
5
Waiting lines is more than 2 hours for routine maintenance
Hien Nguyen
May 22, 2020
5
I?ve been a customer with Autonation Toyota Hayward for years and have always had excellent service. Working with Thomas was no exception. I had a check engine light issue and he and his team were able to diagnose the problem and fix it efficiently. Even during this pandemic, I was given great customer service. Thomas and his team were very courteous, informative and professional. Thank you for your continued excellent service! Kudos to Fernando, Shamoun and Brian as well!
Jory
May 13, 2020
5
I had a fantastic experience with AutoNation! Would definitely recommend them.
Oxana Solovieva
Mar 22, 2020
4
Shamond was so nice and helpful i always recommend him to all my friends. one thing that i notice since i was waiting for almist 4 hours . the two ladies in cashier dept. was complaining a lot I am already getting my car but instead they gave it to another lady. I am in a hurry that coz i am waiting for almost 3 hours. my car was already in the front if this two cashier was not busy complaining to each other they know that my car already parked out side. but no i am already getting my car so after i paid i have to hurry up and go back to my work place and get all that i needed. but i have to wait for my car key again my car was outside but my car key was not inside.
Josephine Mendiola
Mar 18, 2020
1
The waiting time for this service was 3.5 hrs! And it took less than 30 minutes to service this. This was after taking an appointment. All they did was tire rotation and made me wait for ever. Will not be going there again!
Pavan Pai
Mar 15, 2020
4
Somebody was suppose to get back with me because of some needed repairs
Charles Woods
Mar 14, 2020
5
My only complaint re the whole experience was the loud grating music which was blasted through the showroom the entire time non-stop. It was so annoying and nerve jangling that I literally had to go outside and remain there except for when I was needed to attend to business inside. Based on that alone, with everything else beyond reproach, I would not wish to put myself in that environment again. It left a very bad taste. Except for this caveat, I would recommend this dealer.
Stephen Shimm
Mar 13, 2020
3
My dealer was great at helping me get exactly what I wanted. I just read the brochures for the extended warranties which was described by the funance guy as ?just throwing it in? but charged thousands for it and the full coverage that he said would cover the upholstered seats, scratches, any problems at all, certainly does not! What a fraud! That said, I love the car. Still waiting to hear back from the sales manager...holding my breath! But it was on Costco Auto Program, so that?s the next call!
Mary-jo P Knight
Mar 10, 2020
5
Completed my 6 mo. service. On my 3rd service advisor who explained the expensive service agreement I purchased when I purchased my auto. I have a better understanding of what is covered but still have questions.
Carol Mahar
Mar 9, 2020
2
I will never buy automobile, truck SUV Van no enough selections salesman was so bad enough that I will never buy anything from him
Ryumi Metcalf
Mar 6, 2020
5
Thanks to Jay and Preston for your help, fixing my Echo.
Constantin Andronic
Mar 5, 2020
4
Yesterday my car was in for a minor service and I was surprised to learn that there was no longer a shuttle pick up and that I would have to wait for two hours. At the end two hours, my car hadn?t even been started. My service advisor, Rodrigo Marquez, drove me home and brought me back when my car was ready. This was above and beyond considerate.
Nancy Mendoza
Mar 4, 2020
1
2/27/20 Purchase new sets of key for my 2005 Toyota Sequoia, wen't to service Department they said they could reprogram, They charge $370.00. I call the towing to tow my Truck at the dealership to program the new key, it will be ready like 5:00 PM to 5:30 PM, at the end of the day they told me that they can't re-program the key, what the heck they have all the programming tools and software to to id and all they have to do is re-flush the ECU of the Truck, so have to call AAA again, to tow the Truck to Independent Shop, and called locksmith to program my key's Locksmith did it in 2hrs and works great, for cheaper price, this Dealer ship service department SUCKS.
Alvin O Brual
Mar 2, 2020
5
Andy in the service department's demeanor was outstanding.
Jeannifer Dominguez-Saure
Feb 27, 2020
1
We brought our car to this dealer for an oil change. The Service Advisor (SA) who help us is kinda discouraging and trying force you for the services you don't want to be done. Also, the SA even told us why don't we just bring our car to the oil changer or jiffy lube instead to this dealership if we only need an oil change. This kinda unacceptable attitude toward the SA. Also, there is a free car wash for this dealership and if you will not ask them to have it wash, they don't even wash it automatically.
Reynaldo Bondoc
Feb 25, 2020
5
Shamoun A. was very efficient and helpful diagnosing the problem and scheduling repairs so I had my car returned the next day..
Katheryn Stratton
Feb 24, 2020
5
Very Professional! Very Transparent!!!! Kept their Word/Promises!
Robert Mckinley
Feb 22, 2020
5
Shamoun Aszed took care of my oil change promptly. Professional and courteous is why I continue to bring my Scion to be serviced here.
Yvette Lattimore
Feb 17, 2020
2
I requested for a complimentary car wash and it wasn’t done. I was told that it would be done but the place did not come to word with the agreement
John
Feb 17, 2020
5
Service is fast .... earlier that what was scheduled
Beck
Feb 12, 2020
2
This was to be my last visit to Auto Nation Toyota, Hayward! I took my 2015 Toyota Tacoma there for maintenance checks since I bought it new in 2015,.... but no more! They are inefficient, non-caring about the customer, and too expensive for the work being done. It shouldn't take 7 hours for a simple maintenance for 55K miles check up. The service advisor was too pushy about getting me to pay for un-neccessary repairs. I used to not mind waiting there in their lounge area, as there were free donuts, plenty of coffee, wi-fi hookup, and comfortable chairs to relax in, but I guess due to cut backs or budgeting, they took away many of this. I decided to use their free shuttle service to take me home while they worked on my truck. That was the only thing that worked efficiently, and I want to send a shout out to their one shuttle driver, "Irving", who was very friendly and helpful. A tremendous employee. I think because of the volume of cars and trucks they work on, their mechanics have to try and rush things through? After I came to pick up my truck, later in the afternoon, I drove it away and right away the check engine light came on? So, I took it back, told the advisor and he had a mechanic look it over. A hose was not tightened down properly, is what they told me. Shoddy work if you ask me! I wasted a day with Hayward Toyota and will find an independent mechanic for my next check-up.
Judy Allen-Rodgers
Feb 10, 2020
5
Excellent service done by experts who put efforts to satisfy customers, and making sure that everything needed is done on a fashion and timely manner to ensure good service, safety and healthy vehicle.
Maria Morgan
Feb 6, 2020
5
Great job thank you to the advisor shamon he?s the best customer service and customer care
Nikola Sahawneh
Jan 30, 2020
1
It cost me $180.00 for a diagnostics report that I didn?t get a copy of and they didn?,t solve the problem. Two days later I bought a new car, not at Toyota. I will never trust Toyota again.
V C customer did not even get a repair done for the price charged.
Jan 27, 2020
4
I came in already knowing which car I wanted to test drive, and probably buy, because I did my research...the sped the process along very quickly and were semi-patient with me...were understanding about credit situation....got the car I've always wanted out of it.
Michael Christopher Todd
Jan 5, 2020
5
Jay Wampler, the service manager for my car (2007 Toyota Camry Hybrid), has always been outstanding in the service he provides. He is always fair, honest and informational about my car. I am totally satisfied with the service provided by Auto Nation thanks in large part to Jay. They have been servicing my car since I bought it new.
William E Powers
Jan 1, 2020
5
I was helped by Rodrigo Marquez and he was great at his job. He went above and beyond explaining what my truck got done and what it needed to get done in the future. I will definitely ask for him and schedule all my future appointments with him. If you can please thank him for me and tell I?ll see him at my next service and to keep up with the great work and excellent service.
Jose Fuentes Vargas
Dec 27, 2019
4
The buying process was too long, but worth it, compared to other dealerships.
Nancy Sezak
Dec 24, 2019
5
My service advisor was great and the customer service was very good. Since I have a Hybrid I really only feel good about Toyota doing my repairs
Karen Mcdonald
Dec 18, 2019
5
Great service, on time, friendly atmosphere. Advisor is knowledgeable, car care is done within 30 minutes
Hien Nguyen
Dec 17, 2019
1
I purchased a used RX 350. I discovered the vehicle did not have an owners manuel the next day. I returned the next day and was told that it?s too expensive for the dealer to provide owners manuel?s to replace a missing manuel. You pay thousands for a vehicle that has features that you need information in order to operate. Poor customer service! Good coffee though.
Robert Hemphill
Dec 16, 2019
5
Had a great experience with having my car serviced at this Autonation Hayward dealership, Andy was very helpful and explained well what my car needed. Highly recommended !
Jesus Maramba
Dec 13, 2019
5
I did not purchase my vehicle at this but decided to have my car serviced here because it?s closest to my home. The staff was friendly. The service was also quick! I will continue to have my car serviced at this location. I was also pleasantly surprised that my car was washed!
Jeanet Aleman
Dec 12, 2019
5
Was told parts were in stock. Upon arrival I was told parts were ?not? in stock. Not happy yet !!
Keneth Amaro
Dec 11, 2019
5
There was a recall for A/C emissions on my 2012 Camry. AutoNation Toyota in Hayward handled the recall very quickly and in a very professional manner. The facilities were clean and well kept. The staff provided me with a ride home after I dropped my vehicle off. One of the service managers went the extra mile and provided me with an emissions document for the DMV in case I was asked for proof of the repair.
Kenneth Wong
Dec 10, 2019
5
Excellent service for what i convened to fixed my car
Rey Manlincon
Dec 9, 2019
5
This review is for Alex P, the sale rep who I worked with for the purchase of my vehicle. Alex P is very easy to work with, extremely knowledgeable in what he is selling and totally listens to his customer's requirement. He also will recommend the vehicle which suits the customer with his honestly opinion, does not up-sell. He made the entire process very easy and if I get another Toyota, I will definitely approach Alex P again; or I will follow to wherever he goes. A perfect 10 Alex P!
E Chen
Dec 9, 2019
4
Thanks to Andrian who was the service person we dealt with.
Steven Thompson
Dec 5, 2019
1
Our daughter bought a used Prius from these guys. They were okay until she paid money for the car. took her $, but afterward, returned no calls, car not ready when they said...giving her run around. It's actually really confusing. My assumption is they are ripping her off. I can't think of why they would be so anti-service otherwise. She would be a great customer, would give a good review, but now...we're left trying to figure out who to call (a lawyer) to help her get her car that she paid in full for from this dealership. Someone should censor these people.
Susi
Dec 4, 2019
5
Excellent service 5 stars customer service it was my first time and I?m very happy
Jose Flores
Dec 2, 2019
4
This dealership reached out to me after my KBB inquiry to purchase my car. I chose this one because the receptionist who reached out left a message that was kind and informative. I was lucky to have been assigned Leo who took great care of me. He was calm and kind unlike some of the other vultures on the lot. When I parked, if you can find parking, one of the attendants kept yelling ?hey!? at me including after I told him I had an appointment and ignored him (-1 star). If Leo was not as mild mannered as he was I would?ve walked away. But, Leo understood my situation and went above my expectations to seamlessly handle the transaction. (Selected shopping for used car because there are no options for my transaction)
Gloria Martinez
Nov 30, 2019
5
Excellent service and excellent customer support, i will always bring my car to this dealership
Edmond Shallo
Nov 28, 2019
1
I picked AutoNation after my research on truecar. The reason I picked this dealership was due to the competitive pricing and proximity to my home. They are not upfront with the costs and the wait time. Towards the end we were frustrated and angry. They sure know how to suck the fun and excitement out of the car buying process. Please stay away from this dealership if you can. I am dreading coming to them for the periodic maintenance service.
Sujesh Sundaram
Nov 26, 2019
1
The service was horrible in the service department. I was told it would be an hour to an hour and a half for my oil change and ended up taking over two hours. After an hour and 50 minutes I went to check on the status of my car. I was told it would be 10 minutes max. Also the service advisor was arguing with me about how long it had been. It then took another 15 minutes. When I got my car back there was no apology for the extended time. Just ?here it?s done?. Also there was no plastic on the seat or paper on the floor meaning the mechanic was sitting in my car without protecting my car from dirt and oil. I?m hoping I can take my car to a different dealership for the remainder of my service contract.
Jazzmine Souza
Nov 25, 2019
5
Took my priusC pour maintenance. Great service. done in time. Explained what was going to needed to be done .
Francisco Zermeno
Nov 25, 2019
5
Car was serviced. I waited at Auto Nation Hayward. Quick service to my car. In and Out fast. Car runs great.
Anoymous Consumer
Nov 22, 2019
5
Was in at my 7 AM appointment and out by 9 AM as promised when I brought it in. Service was as promised. Fernando the Service Representative was great to work with. I have been taking the car there since I bought this new at this dealership without any issues since 2015. This was at the AutoNation Toyota Dealership in Hayward, CA
Daniel Dong
Nov 20, 2019
5
Auto Nation in Hayward has the best staff in the Service Department (hands down)!!! Preston Williams has helped us on many occasions and has always provided me and my wife with professional service. We look forward to many more visits. Thank You!!
Angel Esquivel
Nov 20, 2019
5
My car needed maintenance because the light came in. the service provided by the service department was wonderful.
Shelly Lal
Nov 18, 2019
5
Preston my service advisor great customer service.
Francis Apacible
Nov 18, 2019
5
I had serviced at 5k, this time 10 k. They both are good. The service men, last time and this time are friendly, explained to me what the car needs to be done. I like the free service . But I don?t like the car because it too big in comparing with my old Highlander. The worse is that it is 2019 but did not have Build in auto systems like phone speaker in my Camry 2018. It did not have map either.
Theresa Phan
Nov 15, 2019
5
Have been coming here to get my car serviced for quite a while now. It is extremely busy but if you keep your schedule on time, you will not be there for too long. Fernando was amazing on our last service
Fikrpt Dzebic
Nov 14, 2019
5
Whenever I get my car service, I always work with Fernando. He has the best attitude and is very helpful in finding what is right for my car.
Kalpana chand
Nov 12, 2019
5
Andy was very professional and kind listened to all my concerns from last visit and rectified it. My car was serviced in the time frame he promised.
Carmen Flores
Nov 12, 2019
3
I approached this delarship to sell my car. This dealership operates in PST timezone. They were not able to finish the process on day 1 as it is late in the night and they were not able to confirm my lien amount with the finance company. I was asked to come the next day. I wanted them to have the financ amount confirmed and be ready by the time i come next day. This delarship is 20 miles from my place and I have to drive in peak traffic. After I reached the dealership on the next day in the evening, they told me that the person who assisted me the day before is off and the ones in the office today are not aware of the case. I was told they I may to come back again the next day. I got frustrated and then they were ready to check if they can get the deal closed on the same day. It took me another 2hr and 30 min to complete the process. Though the process was seamless the time taken by the dealership and lack of proper internal communication made me give less rating. The up side with the dealership though is they offered a full tank of gas to my friend who came to the dealership both the days to drive me back.
Venkata Nittala
Nov 9, 2019
4
I hope that after the maintenance the car wash is automatic. Don?t need to be requested. I forgot to request.
Josie Robeson
Nov 7, 2019
5
I was looking for a Toyota Prius to lease. The sales manager at AutoNation Toyota Hayward was one of the most sincere dealer I had talked with. He knows the details of the Prius I was about to check out. And being pretty honest on the price and term. I am grateful that he wasted no time of mine to made the best offer. I signed the lease and now i am totally happy with my new car!
Jing Xiang
Nov 7, 2019
4
I brought my new RAV 4. Alexander P was very nice and fast service.
Martin Pham
Nov 6, 2019
5
Happy with my 4 runner. Service is awesome. Thank you.
JDS
Nov 6, 2019
5
Great Service...always....I have been taking my car for services at Hayward Toyota and I always received the best customer service. Recently, I started working with Rodrigo Marquez and he provided excellent customer service. Provided all the points that the technician checked, gave me an approximate quote for some of the the items I need to address next time I take my car in. Thank you Rodrigo for your help and awesome customer service.
Saul Chacon
Nov 5, 2019
4
always a great experience with Fernando! He’s very helpful and never keeps me waiting too long. I can tell he really enjoys what he does and helping his customers so I appreciate him as my advisor very much!
Haylai Mohammadi
Nov 5, 2019
5
My dealer is Sarah , She is very friendly and patient , she is very professional , if I need cars later, I will contact her again.
Lingyan Li
Oct 31, 2019
4
i was well taken care of by all at hayward autonation.i ended up getting a pre owned rav4 with very low miles and took advantage of their extended warranty program.the salesman was johnny tavares and he was very nice and helpful he knows toyota cars and trucks well.the only issue i had was that my car was missing the owners manual that would be very helpful to me,when i called they said they would try to find me one and iam not holding my breath waiting for it
Glenn Poole
Oct 26, 2019
5
My experiences at Hayward Toyota have always been great! The staff is always gracious, focused on doing the best job, and having our Camry ready as soon as possible. Preston helped me on oct 10th, when I left my car there for a scheduled maintenance visit. They did a great job and were very efficient.Our car was ready on time and running smoothly. Thank you!
Elena Kasberg
Oct 24, 2019
1
If you want to get over charged, lied to, and wait 4 or 5 to complete some minor work go to Toyota of Hayward and sit with Heidi. I got there a little after 11:00 and I had to ask three separate times for help from Bryan M., and two other advisors then I got Heidi . You could kept her. She said she was going to charge one price upon check out at 5:00/5:30 pm she did not keep her word she charged me more knowing my predicament. They never gave me a complimentary car was like I?m accustomed to like at the Mercedes Benz dealer in Walnut Creek. I know know why I would never go no where in the Surrounding area. I?ll be calling to speak with a manager!!!! I don?t appreciate this!!!!
Cherie Lewis
Oct 14, 2019
5
I absolutely love this Hayward Toyota location I purchased 2 cars from this dealership. The Sales Associate Ghulam was very knowledgeable and professional went beyond expectations . I will definitely recommend this dealership to my family and friends. Also Harish Malik was so professional and friendly he helped me pick out a excellent extended warranty and Gap insurance for my Toyota Camry. I left the dealership satisfied and my mind at ease.
Sakeenah Sorzano
Oct 10, 2019
4
The service overall was great! but the pick up was not so great!
Oscar Torres
Oct 7, 2019
5
Very professional and easy to get in and out of my appointment
Cecilia Robles
Oct 7, 2019
2
just now I purchased a car they had listed on line and I am from another state. I looked carefully at the pcs and asked the salesperson how was the car and got positive feedback. when i picked up the car there were scratches all over the hood. I took pics and told my sales person Bober. He said car is sold as is we cant do anything. Called sales manger and filed a complaint that why when we talked to the salesperson the scratches were not mentioned etc and i went through the complete sales process with no mention of the scratches. Said he would talk to GM and get back with us. am being ghosted. I called left message no response. I also paid 500.00 to get it shipped 400 miles to Reno. They drove it and didn't ship it. They drove it for like 100.00 put mileage on it without my permission etc. That is dishonest. SO buyer beware
Clark Brinton
Oct 2, 2019
4
Took a while to check vehicle in but afterwards everything was done fine.
Navdeep Garcha
Sep 30, 2019
2
They quote a price over phone and once you travel all the way up to there, they quote a different price. Not customer friendly. They just don't care about you. The finance guy doesn't explain anything and just asks you to sign the documents. Bad customer satisfaction. Had to purchase the car from here as I traveled far for this. The guy who showed me the car did not even know what Android is.
Venkat Raja Iyer
Sep 29, 2019
4
was busy that day so the sales person didn't go through my new SUV in detail before I drove my car away.
Mali Shu
Sep 28, 2019
1
Even though I’m happy with the car, it’s not what asked for. I inquired about the XLE, I was sold LE. I went through the internet. CH-R XLE 2019 was advertised for $24,168, Autonation price of $20,399. However, the LE was sold to me for $21,000. What is wrong with this picture? I’ve moved on. I will definitely not recommend this dealership to anyone, and perhaps persuade anyone from going there.
PeaceOut
Sep 26, 2019
5
I was impressed with the salesman , Joe Wu, who carefully walked me through the whole process of buying my car. He even came to my home to pick up the car the next day and have the film removed from the rear view window because it obscured my vision of any vehicle behind me. He has made it easy to contact him with any questions I might have about the many extra features included in the car. The finance manager was professional and the only problem I had with the entire transaction was trying to turn down an eight year $3200 warranty contract. I am nearly 82 years old and don't intend to drive many more years. He did tell me it was transferable but I felt a lot of pressure to accept the contract. I asked about the warranty that came with the car and he only said it was not very good. If I hadn't been so very tired, I could have stayed longer and just refused the proposed contract but it was late and I had a fairly long drive home with an unfamiliar car at peak traffic time. So, I am very happy with the car I chose and a little upset with myself about the extra warranty process. I bought my first Prius in 2005 and only used a very small amount of the cost of this extra service.
Carol Roach
Sep 26, 2019
5
Dmitriy Korzinin did an excellent job explaining every detail - down to the last button - on the car. He spent alot of time answering our questions and made the process very relaxing. Thank you!
kellyfloyd
Sep 24, 2019
5
I met with an airbag malfunction issue. The problem was solved perfectly!
Dan@Oakland
Sep 16, 2019
5
Salesman Dimitriy offered the best service that I ever had, I would recommend auto-nation to my friends if would like to buy a new car.
Chunhao Luo
Sep 12, 2019
4
The experience was OK. I have a usual person I work with that was not available but it was OK.
Lolosea Tuitasi
Sep 10, 2019
5
Good customer service . Facilities is very clean. Nice people. Buying process a little bit long . Overall is good .if I have to buy a car I'll go there again .
Butsaya Charoen Akson Hartmann
Sep 9, 2019
5
Schuman was a great help he is a great guy and very professional man to work
Mike Mike
Aug 31, 2019