Recent Reviews from AutoNation Toyota Hayward

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

Roberta Santos Dec 31, 2017

We live in south Oregon and was looking on Auto Trader for a Toyota Tundra within 500 hundred miles and found a 2013 at Auto Nation,5.7L, white with a bench seat which is hard to find, most have buckets and a console. Called and talked to the salesman and it sounded like a winner. I asked what we would have to do to drive it back to Oregon, was told all I needed to do was get a one day trip permit. So we drive the 415 miles to buy it. We went to the DMV, stood inline for one and a half hrs and got the permit. Went back to the lot and was all set to close the deal when we were told that we couldn't drive the truck home because we weren't paying sales tax, we could only drive it if we paid some $2100 in Calif. sales tax, even though we are Oregon residents, and Oregon has no sales tax. I even brought property tax receipts in case I needed more then our drivers licenses. We were pretty upset that we weren't told this before driving from Oregon. I said lets leave and we were leaving the lot and the sales manager told us since they had screwed up he could have the truck delivered in a couple days on a flat bed, would probably be there a day after we got back. Well it was given to a Transport carrier. I called them and was told it would be driven north when they had a load, but that they didn't haul much north out of state. I called Auto Nation several times and said you guys said it would be delivered on a flat bed in a couple days, all they could say they had no control. I called the carrier again and got Taylor, after explaining to him the situation he said he would get it taken care of. The truck was hauled by itself on a multi vehicle trailer over night and arrived 9 days later. We needed the truck as our 2010 Tundra had been totaled a few weeks earlier by a guy pulling out in front of us and we were down to one vehicle. When we were at Auto Nation I mentioned that there was only 1 key and was told by the sales manager that was all it had. I said for $22,000 we can't get a second key as these things have a chip and they run around $90 to have made, most of which is labor as I got one made at our local dealer and the key was $28, the rest being labor. The truck had the smell of dog in it and was not clean. Was told it would be detailed as they had just taken it in on trade. It arrived with dirty windows inside , lots of dog hair under the seats, junk and debris in the console and dash clove boxes and still stunk like dog, nothing had been done while sitting on the lot for several days waiting to be picked up. I guess $22,000 isn't enough spent for Auto Nation to care about customer service.

John Mann Nov 17, 2017

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

John Mann Nov 17, 2017

So, the sales experience wasn't bad. The sales person we worked with was great and knowledgeable... Afterwards has been a different story altogether. First off, the day we purchased the truck--we live about an hour and a half away-- we noticed a few issues on the way home. Called the dealership and was told to bring it in. Brought it back in and they kept it for a week and didn't fix the problems. One of which is a loud humm in the windshield when you're driving over 65 MPH which, if you can imagine, is quite a pain. The other is a loud rattling in the back driver side door. The biggest issue with them NOT fixing the problems is that they assured us they were fixed... After discovering that they didn't fix anything, getting in touch with them or finding someone to talk to is nearly impossible. Once they pull up your account you get a ''let us call you back'' followed by not hearing anything. Fast forward to 3 months down the road we still haven't received plates. Time for us to move so I tried to call and update the dealership with our new address and they directed us to the DMV... called the DMV and we were told that they hadn't even finished sending in paperwork and that they would have to update the address... After calling them back and hounding them to do so, they finally update our address. Another month has passed and nothing. Talk to the dealership they recommend me call the DMV again and the DMV tells me they still haven't received anything other than the fees. Keep in mind the dealership is an hour and a half away... Getting someone on the phone is a nightmare. The receptionist are rude and will hang up on you. They give you the run around and swear things are done and then set expectations of 4-6 months for your plates to come in when in fact there's a 90 day cutoff for the dealerships to have things done via the DMV... Wouldn't recommend business due to the headache you will have AFTER dealing with them.

Misty Nicole Oct 25, 2017

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Shaheen Ali Mar 28, 2017

Shaheen N Shabnam Ali Mar 28, 2017

As Brian Griffith of Family Guy says, "If you don't like it, go on the Internet and complain." So here I am. As I was at AutoNation Toyota Hayward today and in the middle of signing the paperwork for my day's oil change and general maintenance, I saw a small-dollar value donation to a charity had been 'included' in my charge. At no time was I asked if I wished to donate to this charity. In addition, by the time I noticed it, in normal type although dwarfed by the many minor procedures I also had done, it was too late. I was in a hurry and to make a fuss about it would have delayed both myself and many people behind me. I had been tricked into the position of having to spend more money, in the value of my time at that moment, to undo the situation than the small-dollar value was worth. First, looking at the charity, it is not one that interests me. I am careful about which charities I donate to and I do not donate in small-dollar values. Second, at no time was I asked if I wished to donate to this charity, I say again. Third, I am fully aware that this charity pays AutoNation Toyota Hayward to place this charge on their maintenance. AutoNation Toyota Hayward is not doing this out of the goodness of their hearts. If they were, they would write their own check and receive a pleasant tax write off for their good deed. No, Autonation Toyota Hayward is being paid to advertise this charity, and to sneak charges onto people's bills. To those who make a joke about, "It's not the money, it's the principle of the thing," no. It's about the money. I value the skills and service the the employees of AutoNation Toyota Hayward provide. They have many customers and are always busy. They are convenient to my location and offer a handy shuttle service. They do their best to keep their customers moving and to provide the best service possible. I chose them because I value that speed and that service and I am willing to pay for it. I am not willing to have my common transaction intruded upon by an unrelated third party. If AutoNation Toyota Hayward feels a charity is worthwhile, they should be the ones making a donation, not getting paid to sneak charges onto their customer's bills.

Ron Levy Feb 11, 2017

Lets start by saying if your buying a Certified or Used auto from these people OR have the car fixed, Don't trust them and then move on to my review ( below ) I will also be sending to Toyota Corporate to have them explain to me what Toyota's version of Certified means to a car company. I found a listing for a Certified 2014 Prius trim 3, I called and talked to the sales managers, and I have all the emails to back these fact; Q- I called and explained that I lived in San Jose area and it was a 45 min or longer drive to the dealership, so before I came up to buy the car let me know what the known issues were and any damage to the car. A- None that we know of, but I will have a sales person inspect the car and get back to you The sales person sends 2 photos, one I can't make out and the other of the a bad clip that needs to be replaced on the rear fender wheel well and nothing else Q- Will you have the clip fixed, I want to drive up and buy the car A- Yes I will have it fixed by our service department by 6pm the next day when you come up The next day 1.5 hour to drive up due to normal Silicon Valley Hellish traffic up 880.. We park find our sales person who has the car waiting on us and I inspect the car with him 1. Rear clip repair not fixed correctly ( this took all day to get fixed ) 2. Driver side Qtr panel has a small dent 3. Right front bumper had a nick in it that they had repaired, but what they didn't fix or didn't find in this whole toyota Certified inspection: Front right wheel well had a dent Front right panels clip lose Front right inside plastic liner is lose, you can push it with your hand and it moves lots A few paint chips on front and side ( to be expected with a used car ) Right rear wheel had 3 or 4" wheel grind in the metal and a few higher up Behind the right wheel well was a corner with missing paint ( I am guessing someone hit something that damaged the right lower bumper and wheel ) 4. Inside car: It was dusty and wasn't prep'd for pickup ( and I mean dusty on everything ) Had smudge marks on display console, you have to really try for this one Rear view mirror looked like someone sneezed on it Driver and Passenger side sun shade both had with hand prints with woman's make up Misc buttons also had marks or make up So I asked why wasn't I told about these other issues I found, so our very nice sales person talked to his managers or who ever who came and sat down with us and told us. They will fix everything but the wheels ( and or give me those slap on hub caps ) and the sun shades, and that we were buying a used car not a new one, pretty my I was expecting to much. I said I told you guys it was a 45 min drive up here and to tell me about any issues ahead of time so I don't have to drive up multiple times and or waste my time to buy this car and I thought it was Certified by Toyota, how could you miss the whole bumper stuff and why wasn't the rear clip that it was in the shop for all day not fixed correctly... I was told Certified by Toyota only checks certain things... They would fix almost everything on the car, except the sun shades with make up hand prints and wheel marks, BUT they would have to take the car to a body shop... To do this I have to buy the car, Drive it home 45 mins no traffic, they would drive a rental car down to me, take the Prius back to the shop for a 3 day to a week and they might come down with it and or I have to drive back up with the rental car and pick up my car, that I paid for... The sales person was really nice, but the pit bosses, really the sale guy walks into the office and 3 or 4 people inside stare out at you like you have spit on a grave, I mean some these people and the looks... ( Note to owner: move them to a closed in location with now windows ) The manager that talked to us, really it's not a new car, but it's Certified with lots of stuff going on and it wasn't repaired correctly, but I must think I am asking to much when I asked in email for a full inspection for issues on it, and hell I found all that in what 10 mins... So to close, this dealer sucks and doesn't keep it's word, we walked away thinking if they are doing this now, I wonder what would happen once we bought the car, would they even get stuff fixed.. Try another dealer, or another auto maker if this is what Toyota has to offer. Next a nice letter to Toyota corp about them

Owen West May 19, 2016

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