RESIVI UNA ATENCION ADECUADA Y RAPIDA Y EL FINAL FUE MUY POSITIVO SALI MANEJANDO MI TROCKA MUY CONTENTO ESPERO REGRESAR PRONTO POR OTRO CARRO

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

I'll give details later.

Great customer service - kept me informed on what would be done, when it would be completed and what it would cost. They took me home after I dropped off my vehicle and picked me up at home and brought me back when my car was ready.

I saw a Toyota Sienna on Cars.com that they were selling which had no description like condition etc...so I called the dealership and asked one of the female salespeople to go out and look at the van and give me a good description because I live 30 miles away and wanted some idea before making the drive. The lady told me that if I was so worried about condition, I should buy a new van. I HUNG UP ON HER. I then went online to ask for pictures because the ad had none, and was given an appointment but no pictures. When I showed up the van was in the back which had not even been detailed or had any maintenance done on it. It had rust on all of the wheels and two bald front tires and a near flat back tire. It also had oil seeping out of the engine and all of the hoses and belts were dry rotted. It was the worst condition vehicle that I have ever seen. I checked the Carfax to find that the oil had only been changed One time in over 100,000 miles and it looked like it too. The oil that was seeping out looked like black water. The plates had also never had tags put on them since new. HOW DOES THAT HAPPEN? As I left the dealership totally disgusted, I was thinking to myself that someone is going to buy the van not knowing how it was previously treated. I can't believe that a place like AUTONATION has salespeople that treat you this way, and would sell a van knowing it's history. This was my first impression of AUTONATION And unfortunately it has left a permanent scar on my psyche. The entire experience was bad from start to finish. SO SAD!

The service was good during the buying process. After the purchase is made and you try to reach out to someone from this dealership for questions, they either respond to you with sarcasm or no response at all. It has been almost a month now since I made a purchase, but I still don't have my new registration that I already paid for. I just made a simple request whether or not the paperwork was submitted to DMV, but no one is telling me anything. This is a very frustrating experience for me.

Very helpful and friendly. Great customer service, would recommend

I have always been satisfied with the service at Auto Nation Toyota of Hayward. The service department gives you their all and does what they promise.

AutoNation is a great place to purchase a vehicle weather it's brand new or pre-owned you'll get a great deal. And you'll want to keep up with the maintenance on your vehicle at AutoNation's excellent Service Department. For general routine maintenance, most likely, you can receive same-day-service.

Friendly and provided good service ! They made the whole process easy and i am more than likely to return in any event my vehicle needs service! Thank you!

Good service finished before expected time

After receiving exemplary service at this location, I was met with terrible service this past weekend. Upon my arrival, I was not aware that the service department closes around 5:30. I stood around my car outside the building for 30 minutes while many employees were inside. If the hours are different than list online, please let the customer know. As someone who works in the customer service industry, I was appalled at the lack of respect I received that day. Please do better. Update: After turning in my car once the lease was done. I was met with a very large bill for items that were not addressed during the final handoff. I am still getting calls from a sales associate about leasing another vehicle despite receiving a $300+ charge for not continuing to lease with them. PSA: ALWAYS READ THE FINE PRINT of your lease agreement. I will never do business with these people again.

Both Vinnie S Jhaj and Alexander Viborg provided professional and excellent service that makes the whole purchasing a pleasant experience.

Regular 25k miles service was performed on Toyota iM.

Buyer beware. Until they make things right I wont buy from them again.

I've been going to this auto dealer since I purchased my Toyota Scion IA. My brakes have been shuddering since the first 4k miles and they constantly told me nothing was wrong with my car. I take my car to two other mechanics who both say something is doing with the rotators. Toyota just didn't want to honor the warranty because they'd have to fix my car for free.

The fact that I have been having my car serviced there for over 13 years should speak for itself. Shamoun Aszed is the service mgr that has ably assisted me in the last few years.

It took a few tries to get through on the phone to set up an appt. I understand it’s a very busy place. Valentine assisted me on getting me an appt quickly once I did get someone on the phone line. Benjamin assisted us with the recall repairs and explained what needs to be done and the time my car would be ready. The repair was completed promptly and Benjamin was very helpful! Thanks for the good experience team!

Great

First time I had a car serviced AutoNation

I bought Toyota Prius 3 at Hayward toyota dealship on July 4th 2018. I worked with Tim Ballard in sales and Harish in finance. They gave exceptional customer service all along even after purchase to answer any question or concern. I wish all car sales person are like them.

Friendly staff. I was helped by Cesar and he knows his stuff about the cars. I was looking for a Tacoma TRD pro. They didn't have it, but he showed me other models and described what the differences were between the models. The mechanics here are nice and don't try to nickle and dime you.

me gusta mucho El servicio de AutoNation toyota Hayward

people here are helpfull after your done dealing with them, after that your done they will not help you anymore regards getting warranty money from them.

Everyone at this location is very helpful and pleasant. I always ask for the service manager, Carlos, and he takes the time to answer my questions.

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

THE ENTIRE EXPERIENCE WAS AWFUL FROM ADVISOR TO WAIT TIME TO FINISHED WORK

What we liked most of all was no pressure; information about Costco program and patience to make our decision.

EXCELLENT TIRE SERVICE.

Dania uribe helped us ... got us our color and everything... we are very happy

Extremely satisfied will recommend to a friend or family member

I am always a customer of Toyota Hayward because I like their service. Everybody is friendly and courteous. I will refer this dealership to my family and friends. Johnny Tavares is an excellent agent..

Although we were in the market for a used car we ended up driving away with a new 2018 Toyota CH-R from Hayward. The car salesman's name was Azim and the Manager was John. What a great team! They went above and beyond to get us the best deal on a new car. I'm definitely referring AutoNation to my friends.

I am a regular customer of Toyota service, i really had a bad experience in this center!!! There was some noise in my car while hitting brakes & accelerator, they diagnosed and asked $600 for the repair!!! I went to another body shop & they fix the issue with no cost !!!

Very good customer service

I stopped in to talk to Tim Ballard and gather more information about the Prius. We had several conversations on the phone previously, but I was always just leaving town on a trip. I picked his day off, but Alex Viborg was just great and got me the sea green Prius that I wanted and the deal was done with no pressure and no headache. He was so excited to show me the "Simple Advanced Parking Guidance System" and it is marvelous!

Good price

I called every Toyota dealership within 100 mile radius in the Bay Area and this location offered the most competitive price for a new vehicle I purchased last year. Experience with the sales rep was equally positive and fast. Having said this, there were a few post-sale, time consuming conversations involving the vehicle which turned my overall great experience into something that was just unnecessarily drawn-out. Long story, but it’s important to note this challenging situation had nothing to do with the mechanical aspects of the vehicle and that it was really a customer service issue. I was ready to formalize my experience in writing to their corporate office until Joey Kohistani reached out to me. I was at my wits end at this point but after a few conversation with Mr. Kohistani and his commitment to a speedy resolution, he renewed my confidence in doing business with his dealership again. Given the level of frustration at the time, the only thing I wanted to speak to was to advise others from venturing into this dealership, but am happy to say that I am a returning customer because of Mr. Kohistani. I bought a second new vehicle this May and if it weren’t for the efforts he made to reconcile the issues at hand, this would’ve taken a very ugly turn. Joey Kohistani renewed my confidence in doing business with his organization again. He was direct and transparent and most of all, it was very palpable that he cared about his staff and customers alike. He runs a large organization and not every customer experience is going to be optimal but it is clear he drives his staff towards customer satisfaction. I appreciated the professional approach he took for a resolution on my issue respecting everyone involved including his staff. He has a big job with a large staff and sometimes things aren’t always going to be smooth but at the end this is a man you can count on to stand behind his business. Final Note: this dealership CONSISTENTLY offers the best price on new vehicles in the 100 mile radius of the Bay Area. Five stars for Joey Kohistani and four stars for overall experience. If they have Joey Kohistani for each position at this dealership, it would be 5 stars.

Because they charge ridiculously high service prices(like a dealership). Get this. The service manager says he'll work with you on costs. Only do work on needed items. You still come out feeling reemed. BEWARE!

It you buy for dealer and you finance, please don’t say Moe afshar he very bad financial. I buy one car 2017 Sienna out of the door $30.245, he put in the paper $37.345. Now I go in the dealer talk for him change the bill, he say me you pay 6 month the bill change right now he not change it. You guy buy be carful, reading everything after you sign up. Bad guy Moe Afshar dealer kick him off to working I don’t like him.

Thank you my experience was exceptional

Quick and efficient service - handled very well....

Had a 10 am "appointment"...had to wait at least 20 minutes to drop off. Returned to pick up....had to wait another 20 minutes while they located my car. Drove 9th not realizing the tire warning light is now on. Not impressed.

Very good experience, Jeanne was great she help me all the way

I am satisfied with the service and the car. But the price is not what I had expected.

Hayward AutoNation Toyota was really helpful and worked with me finding the vehicle that fit my families needs. We ended up purchasing a Sienna which is great has so much space and is so easy to drive. Our family is really enjoying this new car. Thank you Dina for such a great customer service.

One great service. I walk in for an oil change for less than 1 hour it's done...Nice

The customer service was very good received a lot of help and information and the sales person made sure all my needs were met

My dad Albert, has been going here for the last few years, he has been help by Shanoun. Shanoun has always provided excellent service. He has always been very helpful with the maintenance and repair needs of my cars from regular services, and/or any problems or issues that come up with my vehicle. Shanoun and his team has truly provided exceptional service and is the person I go to for any of my vehicle needs.

3 hour wait with an appointment for an oil change.

This is a really great place to go buy your new car. The workers were very professional.

Excellent customer service from Brian McCallum in Hayward.

THE SALES PERSON NAVNEET KUMAR SHOWED ME DIFFERENT TRIM OF THE 2018 COROLA AND I DECIDED TO PURCHASE THE 2018 COROLA LE . HIS CUSTOMER SERVICE AND KNOWLEDGE ON THE VEHICLE WAS OUTSTANDING. THANK YOU

They were nice guys, they given me a good deal which was acceptable for me,I will recommend my other friends to buy a car from this dealership.

Hayward AutoNation Toyota is the really very good place to do the business. They are really professional and gives the best price. People are really friendly and they will do everything they can to make sure you get the best car for the best price. They are not like other dealers, who will pressure you to purchase extra add-ons or keep you waiting. I visited Fremont Toyota and they are really disgusting, they did not have the car which I wanted and they sent me to Hayward after keeping me wait for 5 hrs. Thank God, I meet a wonderful sales person - Mr. Tim Ballard, he is really 'Truly Exceptional' person I have ever met. I visited few salespersons in Bay Area for my car purchase. They all kept me waiting for hours and finally no good deal. But Tim helped me get the car of my color choice at the very best price. He is a great sales person I have ever meet in the entire Bay Area. He makes sure that all discounts are applied and you get the best car for the best price. He understands the pulse of customers. The car I was looking was not available immediately, but this dealership made I got the car at right time with help of Mr. Dylan. During all this time, Tim kept me updated in a very professional manner. I highly recommend you guys to visit this dealer to purchase your car. Believe me, in the entire Bay Area, this is the best for Toyota. And please make sure you ask for Mr. Tim Ballard and Mr. Dylan Gruett for final sweet sales deal. Hope you guys will get great Toyota car!

The services provided by Shamoun Aszed were great.

Great Service and very helpful. Was very patient with me while looking through the inventory and helped me immensely with everything. Best experience buying a car!

I dropped off my car at @ 930. They told me it would be done around 4pm. It was done by 2pm.

the employees are very humble and treat the customer with great enthusiasm.

Employees are accommodating and treat customers GREAT�

Excellent dealership and very professional and caring sales guy (Victor).. Finance guy very fast and helpful.. Dealership is easy to find.. service station easy to get into.. Everyone in the dealership are very helpful. Would definitely go back for my next car.. Wife purchased a Highlander Ltd Platinum Hybrid.. perfect for taking the kids to school, music, hockey, etc.. very nice vehicle.. excellent mileage.. found the SUV my wife was wanting (and I've been looking for at least 5 mo.. from Monterey to SF.. Hayward was the only one to be able to find it and get it for us.

I am very happy with this purchase. Short waiting time. Azim, the sale person is very kind and considerate.

Customer beware!!!! I am sure that the sales staff is great at this location. My problem has been with the service center. They have absolutely the worst communication and customer service that I have experienced. As for the quality of the work I don't know and will I ever as it is so bad that I told them to put the truck back together and I will take it elsewhere. I would highly recommend you go somewhere else.

Customer beware!!!! I am sure that the sales staff is great at this location. My problem has been with the service center. They have absolutely the worst communication and customer service that I have experienced. As for the quality of the work I don't know and will I ever as it is so bad that I told them to put the truck back together and I will take it elsewhere. I would highly recommend you go somewhere else.

Amazoning service! I came to look for a new car and Ebraham assisted my needs and helped me find the right car for me! Thank you!

Customer beware!!!! I am sure that the sales staff is great at this location. My problem has been with the service center. They have absolutely the worst communication and customer service that I have experienced. As for the quality of the work I don't know and will I ever as it is so bad that I told them to put the truck back together and I will take it elsewhere. I would highly recommend you go somewhere else.

Is like Keith stone cop bad service

My salesperson, Johnny Tavares, was great - very helpful and I love my new Rav4 Hybrid. The customer service was excellent across the board. I'm new to Toyota and look forward to driving my car for many years.

Very good and personal service. Felt well taken care of. Paid for Uber to and from work while car was being serviced.

It was the first time that I took my car to this place, the only issue for me was that they didn’t wash the car, otherwise I am happy with them, especially the gentleman that was taking care of my car......, So far so good.

My sales agent Jamal is great, he listens and patient guy. But the sales manager is a crooked dishonest guy. To other customers beware if this guy! He thinks that I’m stupid that when he crookedly changed my monthly plan so you’ll pay extra $3500 to make it appear that you saved! He also took off the sales copy of the printed details of the features of my car where I saw other stuff are included. It was late sales and he blamed me that he stayed late cause it’s his bday. and when I asked the next day to get my roof rack they said it’s not included. I was very upset! I also have to let them know that they didn’t give me my car floor mats and I drove without it and I have to wait for 1 week. This kind of bad people can ruin the good brand like Toyota cause they’re are literally like ferocious wolves hungry for meat and your money! If not with Jamal I would rate them ZERO!

They provide extremely bad service to apply for commercial license plate. Since I purchased my Prius in Aug. 2017, I have not received my license plate. The first time the license plate to be regular license plate after four months later. Then, I gave back to license plate to the AutoNation which said will get it in one month. After I read the mileage meter, the employee told me to get the license plate in 10 days. So far, I have waited for over two months. I have not received the license plate. I sent three emails to the employee and no responses so far. I chat with the online two times, no responses so far. My niece got her commercial license plate within two weeks after purchasing her car in Daly city, California. AutoNation Toyota Hayward made two times mistakes in the last seven months. I went to the AutoNation Toyota almost ten times. I was extremely frustrated with their service. I sent them warnings email already. I plan to file lawsuit against this branch due to loss of business. NEVER BOUGHT ANY VEHICLES FROM AutoNation Toyota in Hayward.

Mario offers very nice and friendly service. I am very grateful.

Diagnose for check engine light(P0012) getting over price estimate $4500 for repairing and unnecessary jobs additional cost add-on.

Worst customer service ever. Fremont location is way better. They treat you like family. I bought a 2017 Camry for 28,000 but my bill shows almost 40,000 !!!!! Been trying to solve this issue for the past 3 months but the people at the dealer are useless and just making me go back and fourth to sign papers for my cancellations but till to date my account is still not updated. The finance and customer service dept is horrible. I must say it's a big time RIPP OFF!!!!! The worst ever car buying experience ever!!!!

Had a flat tire on the freeway. Had them tow me to the nearest Toyota dealership which happened to be this one. The guys there were excellent! They had my car up on a lift in about 20 minutes. They let me see the damage to the tire and decide whether to replace it or put the spare on. I decided to replace it and they had it replaced including the sensor that went on the tire in about an hour. They kept me updated on what was happening the whole time, and even sent my car through the wash before they gave it back to me. Everyone was very friendly right down to the cashiers! Would recommend this dealership to anyone!!

Have the best experience. Thank you for being so nice and giving me a good deal, i recommend this dealer to my friends and family,. Big thanks to Jonny Tavares,...

My credit wss ran without my permission, I got a call asking me to take the car back.

Had to bring my van in for recall service. They were able to see me weeks before any other dealership would. Set me up with a rental from Enterprise rental right down the street (shuttle picked me up). Took a few days for parts to come in over the weekend but a good experience overall.

This is the worst toyota branch you will ever find in Bay Area. They don’t know their jobs and horrible customer service experience very rude staff

AutoNation

Jay, did a great job!!! I only gave a 4 star bec when i received my 4runner back one of the lights on my dashboard is not working. I know they took my dashboard apart but they didn't hook up the dashboard light/wires correctly. I wanted to bring my car back the next day but Jay said its very busy and they can't look at the car. Thank you.

We Love Our SUV. To The Car Sales PersonTeam.Thank You So Very Much!

Wonderful experience. Recall repairs were done in a timely manner.

I like it. Staffs are very friendly. They did a good job!

AutoNationan Toyota is just excellent in customer service. They keep their word for time, price and treat you with lot of courtsey.

done on time as promised and completed ---------------------------

Great service, no pressure to purchase and showed me various options. I love my new car and the price was awesome.

I was very please with everyone's help in getting the Jeep and to ensure I walked away with a vehcile that day. Less then a week having the Jeep already had problems occured and had the maintenance service dept. check the problem but was not able to work on the issue that day and had to make another appt. for any repair they may fine. To make a long story short did not get any calls for Three days on the status to what was being repaired or the issue even when I had called to inquire of the status until it was time to pick it up, then and only then I was told what was done to fix why the MIL light went on., but since the car was ok to drive this was not taken care of after two weeks having the Jeep. So yes I am not satified... Already considering trading maybe to the same place or another Dealer.

Shimon service provider is a great customer service associate. I will recommend him for his knowledge and help he provides to everyone. Great job Shimon keep it up at automation Hayward, u are the one who makes things happen.

Thanks to autoNation toyota for the good service

Overall great experience and good customer service.

Listen, there's nothing fancy about this Toyota dealership. But I've had Services done at some of the newly remodeled Toyotas. I've had Toyota as my entire life and have been in and out of many many Toyota service departments. I only had to wait one day for an appointment, they ordered the part that I needed for my car and had it ready for me the next day. I only had to wait 10 minutes to be shuttle to where I needed to go. The driver had my name and phone number and approximately what time he would want to pick me up. He called me 10 minutes prior to the time I gave him just to confirm that that was still an acceptable time. Everything about my visit at this Toyota today was five star rating.

Auto service the worst

I had a good experience purchasing new 2018 Tacoma. My internet sales person, Michael was honest and straight forward and made a fairly quick deal. Thanks Michael.

Good for the pricing. But responsiveness of the sales manager that deals with me needs to improve. I have to keep calling and emailing to get a response.

I purchased a Toyota Highlander from AutoNation Toyota Hayward and they were so helpful. They got me the car I wanted and made the purchase easy. I would definitely go to AutoNation Toyota Hayward for future purchases and I would refer my friends and family to go there.

Great experience! Eric helped out a lot with choosing a car and with financing!

Great services

Nice place but lazy sales guys. They don't help unless they see immediate money.

We had a great experience with the sales guy Tim. We were in a bind to try and get there within the 72 hour hold time as it was the week before Christmas and we both were working. We got down there Christmas Eve to test drive the car we were looking at and they had it set aside for us ready to go. Great service. When it says no haggle price they really mean it which is a bummer but not the end of the world. My only complaint about the location is the customer parking- there wasn?t many spots available. Other than that we had a great experience.

I was talk with one of customer service agent she look drunk she can't talk on phone I need appointment for my car she cut the phone i am very frustrated from hayward Toyota Be advise those how take his car for raper , Hayward Toyota employment are very smart parts are very expensive there

Azim gave me a great trade in price for my Toyota Prius so I could buy a new Prius.

Great service. It's probably the fastest and best service I've gone through so far.

My car breaks were making too much noise I took there to fix it, after 3 hours wasting my time they called me your car is ready to go and your breaks are good we didn’t find any problem but still it has too much noise I shouldn’t waste my time and money.

Really no complaints. They did what they were supposed to do for what I paid for nothing more. My mom bought a car from Honda and when she brings it in for service they wash it for her. Toyota no.

Just bought my new 2018 RAV4 Hybrid at AutoNation. It was so NOT PAINFUL! Alex was my salesman - he was very knowledgeable and personable as well. I was a good experience.

Friendly sales staff

Very unhappy of the maintenance experience today. I called a month ago to schedule an appointment for the last complimentary check, but today they told me that it expired and I had to pay over 80 bucks. They should have told me that my plan does not apply after a certain date when I made the appointment (and I asked them over the phone, too, they said OK).

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

Friendly staff

Be very careful when dealing with sales guys specially financing. We stopped by found a car we liked. Sat down with sales we offered 26k. msrp was 28k. Manager came and gave us a list of three choices financing 5, 5.5 or 6 years terms. With monthly payments of $550, $620 or $660 with interest rate of 1% . Calculating payments of $47000 for $26000 car. We just walked out. Very deceitful. They added more than $15000 in just additional warranties. When asked why, answer was just worry about how much can you afford in monthly paymemt not total of payments. God bless.

They really unhelpful asking racists questions. And Ask my brother he’s legal status was in the u.s . We wated about 5 .6 hours just to be discriminated. After the manager came to us saying “he wasn’t agible to get a lown from theres bank” just bc they thought hes social security was FAKEE . I don’t recommend this auto dealer for HISPANICS . Cause you will be discriminated.!! The only thing we took from there was a hot chocolate.

To experience be careful before u go through. I have to pay 1500 for a car that has nothing wrong with it. They changed me by saying it is 30k miles oil change. I still can't believe why would someone change 1500 for something that is not broken.

I had Sunny and Masood help me with the purchase of my 2017 Toyota Sienna and they were both great. They took their time to answer every single question we had and made the overall process seamless. I would certainly recommend this dealership for anyone looking to purchase a new or used Toyota.

The asst. Manager of the service dept. helped me. He was very polite. Told him why I was there and ckecked out the problem and suggested what was needed and ordered the necessary part with my permission of course. He also went over my past service record and suggested what needed to be done asap.. I really appreciatated that because this really had not been done in the past. So far I have bought 2 brand new cars from this dealership.

Job well done. Thank you Brian for excellent customer service. Also shuttle driver awesome

Great sales, finance and customer care. Had a wonderful experience with these guys. A big thanks for the General Manager.

Best Costumer Service and i am very satisfied for being a part of AutoNation

I had to have my recalled airbags replaced, so I made an appointment online. Assistant Service Manager Zhi Zhang handled the repair and said it would take 3 hours, so I took a shuttle home. I got a call only a few hours later that the repair was done early. The shuttle picked me and I picked up my car. It was all really efficient and well handled so that I didn't have to waste much of my time waiting. Zhang, the shuttle drivers, and appointment clerks were all very cordial and helpful. I have done some repairs there before and they are a bit pricey, but they are still very accommodating and have excellent customer service judging from my recent experience.

From the moment I went to buy my vehicle I just like the way all team members work, great costumer and technicians service from every point of view this is the place I trust, been coming here for over 15 years I highly recomend

Good, satisfactory, pleasant. Sales person, Mr. Tim Ballard, was an excellent representative of Toyota products..

We live in south Oregon and was looking on Auto Trader for a Toyota Tundra within 500 hundred miles and found a 2013 at Auto Nation,5.7L, white with a bench seat which is hard to find, most have buckets and a console. Called and talked to the salesman and it sounded like a winner. I asked what we would have to do to drive it back to Oregon, was told all I needed to do was get a one day trip permit. So we drive the 415 miles to buy it. We went to the DMV, stood inline for one and a half hrs and got the permit. Went back to the lot and was all set to close the deal when we were told that we couldn't drive the truck home because we weren't paying sales tax, we could only drive it if we paid some $2100 in Calif. sales tax, even though we are Oregon residents, and Oregon has no sales tax. I even brought property tax receipts in case I needed more then our drivers licenses. We were pretty upset that we weren't told this before driving from Oregon. I said lets leave and we were leaving the lot and the sales manager told us since they had screwed up he could have the truck delivered in a couple days on a flat bed, would probably be there a day after we got back. Well it was given to a Transport carrier. I called them and was told it would be driven north when they had a load, but that they didn't haul much north out of state. I called Auto Nation several times and said you guys said it would be delivered on a flat bed in a couple days, all they could say they had no control. I called the carrier again and got Taylor, after explaining to him the situation he said he would get it taken care of. The truck was hauled by itself on a multi vehicle trailer over night and arrived 9 days later. We needed the truck as our 2010 Tundra had been totaled a few weeks earlier by a guy pulling out in front of us and we were down to one vehicle. When we were at Auto Nation I mentioned that there was only 1 key and was told by the sales manager that was all it had. I said for $22,000 we can't get a second key as these things have a chip and they run around $90 to have made, most of which is labor as I got one made at our local dealer and the key was $28, the rest being labor. The truck had the smell of dog in it and was not clean. Was told it would be detailed as they had just taken it in on trade. It arrived with dirty windows inside , lots of dog hair under the seats, junk and debris in the console and dash clove boxes and still stunk like dog, nothing had been done while sitting on the lot for several days waiting to be picked up. I guess $22,000 isn't enough spent for Auto Nation to care about customer service.

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

First time I took my car here, only thing done was tire rotation and fluid fill ups which actually was not done because it did not need to be done, but it took them over 2 hours. This time, before my free service expired, I took it in for oil change and other check ups , took 2 hours and 40 minutes, I was promised the car back in 2 hrs. Their coffee machine was not working, had to go to Honda next door to get coffee, Honda has a nice lounge. My two bits, I am not going there again, My warranty has expired. Any reputable car shop can do the same job and cheaper.Only thing they might not have a nice looking lounge.

What's the point of having service appointment if it takes 2.5 hour for an oil change? Staffs are friendly but the wait is too long.

Service & Repair dept is great, just DON'T buy a car here, especially from "Vinnie" - FIVE hours wasted.

The Guys at AutoNation Toyota Hayward were exceptional! I wanted a very specific car, and would not settle for anything less. They went out of their way to hunt down the right car for me, and made the paperwork process as seamless as possible. This was my first time buying a new car and was overwhelmed with the amount of time, energy, and effort it took to find a car for me. Luckily I had my boyfriend at the time who stepped in and dealt with the discussions, appointments, and questions. I literally just showed up and denied each vehicle, until we came across the one I chose. So major kudos to all involved that had to put up with me! Thank you again for your help, I love my new Rav4!

I asked for a quote on a 10,000 mile service on my Corolla. It was $256. I found someone else who will do the same for less.

Overall experience was good and easy process. Will be back. Thank you for the help.

I brought my Toyota SUV for a check up because didn't start two days in a row, and it was diagnosed and service for my mileage. The gentleman called to let me know the problem, worked up the numbers and was very nice and understanding, offered future services and called again when my car was ready! I was very pleased with his service, time and money !

Prompt Services and cost savings. Thanks to Johnny Rodriguez.

I called before going into dealership for oil change and tire rotation. I was quoted the incorrect price even though, I provided details on year, make and model. It was much more expensive when I came in. I could have gone to the dealer closer to my house. I looked over what they claimed they completed and noticed not all fluids was topped off even though paper said it was. They tried to get me to buy a battery there but after waiting 2.5 hours when it was said to be 2. Overall, I'm not satisfied with the service and won't be coming back here. They overcharge and do not deliver.

Will come back and recommend their excellent car services.

So, the sales experience wasn't bad. The sales person we worked with was great and knowledgeable... Afterwards has been a different story altogether. First off, the day we purchased the truck--we live about an hour and a half away-- we noticed a few issues on the way home. Called the dealership and was told to bring it in. Brought it back in and they kept it for a week and didn't fix the problems. One of which is a loud humm in the windshield when you're driving over 65 MPH which, if you can imagine, is quite a pain. The other is a loud rattling in the back driver side door. The biggest issue with them NOT fixing the problems is that they assured us they were fixed... After discovering that they didn't fix anything, getting in touch with them or finding someone to talk to is nearly impossible. Once they pull up your account you get a ''let us call you back'' followed by not hearing anything. Fast forward to 3 months down the road we still haven't received plates. Time for us to move so I tried to call and update the dealership with our new address and they directed us to the DMV... called the DMV and we were told that they hadn't even finished sending in paperwork and that they would have to update the address... After calling them back and hounding them to do so, they finally update our address. Another month has passed and nothing. Talk to the dealership they recommend me call the DMV again and the DMV tells me they still haven't received anything other than the fees. Keep in mind the dealership is an hour and a half away... Getting someone on the phone is a nightmare. The receptionist are rude and will hang up on you. They give you the run around and swear things are done and then set expectations of 4-6 months for your plates to come in when in fact there's a 90 day cutoff for the dealerships to have things done via the DMV... Wouldn't recommend business due to the headache you will have AFTER dealing with them.

Best experience bying a new car in a dealership! Thank you Cesar Arriola for you great customer service!

I have 2010 Toyota Prius, my car could not start the engine all of the sudden. After jump up, I went to Hayward Toyota. The Toyota told me the circuit board needed to be replace. the cost is $2400. I felt too expense and was trying to go to different auto repair, but they gave me a discount and charge me $2000 plus tax, I took it. On 10/20, at 5 pm, my car was done. at 8 pm, the same problem happened again: can not start the engine. But after 1 minute, I can start my car engine. The next two days: yesterday and Sunday, don't see the problem. I hope my car will be OK.

Alex called me within 10 seconds of submitting the request on line! He provided his best offer and then contacted his manager, Dylan, who made the offer more competitive. They both gained my trust and earned my business. Excellent Team (Alex, Dylan, Harish) and great collaboration Regards Ali

I had a great experience with Toyota of Hayward at the sales hosted by Technology Credit Union in Oct 2017

came to this dealer with a warranty concern. because it involved glass they assumed I was ducking my insurance premium and didn't even take a look. called toyota and they advised me to go to a different dealer

Overall it was a good experience. I was one of the first appointments and was a bit disheartened by the long line of cars waiting. I wasn't in line for too long since they were able to move us along fairly quickly. I had to wait 2 hours for my car to get serviced but the facility was great and had beverages on hand for those of us waiting. The wifi was also good enough for me to remote into my work computer. Great experience!

great service , everything was done within scheduled time frame. Good service and quality.THANK YOU!!!

The people are helpful, we came home happy and satisfied to the car that we bought

The worst dealership I have ever been to. The problem is if you buy Extra warranty at this location you can only get things fixed at this location related to your warranty. Also the parts department make you waste time and gasoline by giving you wrong information.

From the beginning they give us a really competitive price. We were able to negotiate it even further. We feel happy that we got what the car we want and also good deal.

Super slow! And they lost my keys, and kept my truck for 2.5 days just to turn my rotors.

I purchased a 2017 Toyota Tundra from Autonation Hayward Toyota. The sales experience was very good. The salesperson and the finance manager were very nice and helpful. I had discussed the numbers and financing beforehand so there was not additional negotiation once I got to the dealership. I was in and out as soon as possible and they were helpful in making sure all my questions were answered. On the service side of the dealership I am very disappointed. I had to go back shortly after purchasing for a minor issue and their technicians did not fix it on the first go around. I had to take it back and then they fixed it but their work was very sloppy and I was not happy with it.

On September 28th 2017 I had been to repair my Toyota Corolla 2008 for brake service. I had agreed to the price quoted by the service advisor, and when I came to pick up my vehicle ,l did have a coupon with me and was suppose to receive $60.00 discount, however he only gave me $20.00 I did not want to argue with them so I paid the amount ,however I was very much disappointed even though I spent over $500 and according to the coupon I was entitled $60. Secondly it took 8 hours to get my car back from the shop. Poor service.

Had a crappy experience 7 years ago when trying to buy a Rav4. Wanted to give this local dealership another chance. Had an offer from Dylan (nice guy) Sunday night however had to think overnight and returned and met Omar (jckazz) this afternoon and he tried to extort additional $300 from me. What a jerk.

Very Quick service and good handling by Zhi one of service personnel

Very Quick Service and good handling of Zhi their service personnel

You will regret going there to buy a car.

Be very careful. There are some salespeople that are dishonest. The group that was inside the office yelled at the salespeople when I was there. It was very unprofessional. Also, nothing is truth until it is in writing. Promises regarding pricing are about as good as dust in the wind. I'd rather have an honest professional staff, than a dishonest one that does not carry professionalism at all times. Very disappointed in dealing with them.

My last service for a recall was very good. Intake was efficient and the shuttle drivers were courteous. In the past, I was given a "hard sell" on services my car did not need. I quit taking my car in for servicing because of this and the last servicing (oil change, lube) was done at a local shop. Please tell your service technicians not to try to sell services not needed. when I was given the "hard sell", I came home and it wasn't even in the servicing owners manual.

Very good service, nice people! I loved the shuttle service!

Bad place , do not buy

Pierden los papeles

“ After reviewing several makes of cars .We decided on a toyota sienna. Dania Uribe made the buying experience pleasurable. I will use this dealership again.

Never have any problems with my 2010 prius thanks to the staff and service here. My front bumper keep dragging on the high driveways in Hayward and was about to fall apart. They fixed it.

We got a good deal and they worked hard to get us the vehicle we wanted at a price that fit our monthly budget.

Thanks to the sale man Ebraham Torabi for assisting me throughot the process of buying my Prirus II, start from pricing, chossing color, test drive, etc.

0 star for this dealer, terrible dealer I have poor treatment for dealership. Financial guy was add more optical in my purchase. When i asked them take out a lot of optical extra from my purchase he said that he will take off 6 months later. Mean i have to pay a at less 6 months for all extra optical he add.

Did my routine service here recently. Shamoun Aszed made it easy and smooth.

Shamoun at service department was great. The online appointment was very easy to use and the Waite time was reasonable.

Waiting too much, service not complete (car was not vacuumed inside).

Bait and switch - Prices on the window stickers are not the price of the car. Interest rate quoted is not what they actually charge (went up from 6.9 to 18% !!!) Sales staff doesn't know what they are doing (wandered around for 20 minutes trying to find a car). Then they made us wait for almost 3 hours while they tried to figure out their own sales process. Finance staff doesn't know what paperwork they need (had to go back 3 times). The worst.

I brought my Rav4 in for service and Jay Wampler was fantastic. He took the time to go over what was being done--excellent customer service from start to finish!

Everyone that was involved with my purchasing my Baja Subaru were all awesome they helped me very much.

Good experience but dealership not willing to do any negotiation

Poor customer service. They don't care about waiting customer. Got call at 9.55 that car will be ready in 15 minutes. Went back to dealer at 10.15 and kept on waiting for 25 more minutes.

I was treated very fairly and it was good to see my truck again. The guys did a good job on my truck and I wouldn't hesitate to recommend them to friends or family

I made an appointment for an oil change and i came exactly on time to my appointment. I had to wait 3 hours for a simple oil change.

Nice guys that help us, but we was waiting for a piece for more than one year and it never came, when we asked for it they told us that our car warranty expired one month ago but we put the complaint before.

The representative was very patient and took his time explaining the procedures needed for my car. However, once my service was completed, other representatives did not acknowledge nor try to assist me in looking for my car.

Terrible it took 2 days for someone to answer the phone to make the appt. Then it took 3 hours for an oil change while I waited

The staff was very accommodating and knowledgeable.

Quick and simple including everything quote, no hidden price. Professional opinions. Great buying experience.

I went to several Toyota dealerships, and this one was the best one in the East Bay. Their prices are competitive, and they beat every Toyota dealership in the East Bay. The finance person was rude, but the salesmen was really nice and did his best to give us a fair price on a new Corolla LE. Overall, would recommend this dealership.

Mr Shamoun Azsed Assistant Service Manager made our visit very pleasant. My wife Michelle and I were specially pleasantly surprised the way he treated us as if he had known us for long time. We had travelled from Houston Tx to Seattle and back via California, and had brought our new Camry for its first 5000 mile service. It is rare to see people go above and beyond their call of duty.

Sales people gave a very good price on the car I bought. They did not have the color I wanted. They promised to get it in a week, but they delivered in 3 days. They did not force me to go for my 2nd option in color. They explained the buying process very clearly. No ambiguity. I had a good pre-approved finance offer which they matched. Showroom looks good in the middle of busy Hayward area. Nice showroom with good facilities.

I bought a New car RAV4 at AutoNation Toyota a few weeks ago, Salesperson : Tavares, Johnny and his Sale Manager: William, Lamaine. They are very Nice and Great Services. They gave me a very good Price too. I will recommend my friends and my family come to buy a new car at AutoNation Toyota.

Great Experiance! End up getting the deal in less than 2 hours!

So I bought a 2009 Chevy equinox from this place with 127000 miles first $300 for a noise around front left tire the service addvirser told me that the warranty was not financed so I had to pay 3 month's later stirring went out $2000 for Sterling column so I have 147000 mi Las and the said I need a new Engine $6000 if you buy a car here check your warranty

Best all inclusive deal in the Bay Area! The whole buying process took less than 2 hours!

went here to buy a brand new car. salesman Moner hooked it up and made the process painless. they are extremely nice and know how to make people feel respected even if you don't have the best of credit or don't have a large down payment. I feel like they would work with anyone and will do all they can to help you leave with a new car. prices were better than most Toyota dealerships.

Staff friendly and helpful

My Camry had a defective dashboard, took it for inspection and the warranty still cover it, Johnny Rodriguez. on the service department took really good care of my problem and in a week he got the parts need it and schedule it for replacement. I am very happy with the service provided, really professional thanks.

Rude customer service even the manager didn't want to get off his ass to make a sale for a trade in

The purchasing experience (at the Patelco Credit Union) was excellent, except for the insistance that I purchase the extended warranty (which I didn't). We had some things that needed to be done at the dealership (floor mats, paint repair to a door, touch up paint) Called twice, phone rang a long time, then disconnected. Finally got ahold of the service dept, who told me to contact "Carlos". Left a message, still haven't heard from him.

So so

I've always had excellent service with a smile!! There are friendly people in every area from service, to the shuttle driver and the receptionist. I have not met the mechanics but I appreciate their service.

Vinnie Jhaj and Mr. Malik did an awesome job. They were patient with us and got us the best deal.

Bulshit service department it takes 4 hours to do only oil change after 2 hours wait eventually take my car back home without service I will ever never go back to Hyward Toyota and will not recommend anyone really bad worst

After telling me a million times they'd go with my bank for the loan, they went behind my back and financed through a diff bank. I purchased insurance with the wrong lienholder because of this. Worst place I've ever done business

They were very fast and efficient with the purchasing process--the fastest I've seen. My only criticism is that they appear to have concealed an issue with a fan belt. The car was running when I arrived to test drive the car and I didn't think too much of it, however I found out after purchasing that the car had a pretty bad squealing fan belt that only manifest itself during startup. After I purchased the car and drove it home I noticed that the fan belt was squealing pretty bad on start up. I had to take it to my local dealer to get fixed. Perhaps they didn't know about it, I can't confirm that, but it seems unlikely that they were unaware and thus they concealed this defect. It was about $100 to fix, not a big deal, however it does cast a shadow as to how forthcoming this dealer is. I would have given them 4 stars otherwise, very friendly and easy going.

I bought a car and then found that it had some major problems. I returned it. I was unimpressed by the so called inspection that they performed on the car.

Bought my Corolla yesterday! I was very pleased with every aspect of the experience. Love my car!

Purchasing maybe good here. Maintenance is different. Women who took the phone told me mechanic was not available right now and we call back, but they never called me back . I had same experiences for 3 times... I love toyota but ...

Came in to get my recall done. The tech guy was rude and had poor customer service skills (first desk on the right.) The shuttle driver was very polite and courteous. Their car wash is way too strong, chipping my paint.

Buy a brand new vehicle. Got push to sign delivery document for receiving two keys and got promise about giving me back the second key. No response in a week. I even called them back and they said to schedule me appointment for making the second key. But no answer no reply after I called them. I just wondering is it a legal sale?

It took 3 hours and not the 1 1/2-2 hours I was told. Also the truck was not washed as they usually have. Lastly my truck is not leaking some fluid. Didn't when I brought it in.

Great experience. Great price. Fast and easy!Thanks

We had a great time at Atlanta Toyota! Tilek was so helpful and patient. He explained clearly and in detail. We are very happy with the purchase and would like to thank the whole sales team as well.

The customer service is very good.That guy is kindly to me,he washed my car.

The service was quick , the service writer helped emidiately

Great experience at a great price. Cheaper then any other toyota in the Bay Area. I will return in another 15 years for my 3rd truck.

Walked in to buy a used car I saw on their website. Drove out in a brand new car with a great deal. Ebraham Torabi provided a lot of help

scheduled to test drive an used car only to find out that the car wasn't ready at all

Not please with this location at all. I have had a problem almost every thime I have gone to this location. The people in the Shuttle Service Department were wonderful. The Service writer Shamoun Aszed not so. Was given three different times the car would be ready, one hour 2 hours then three hours all within a 1/2 hour. Then told I had to pay for additional services for a service that wass suppose to be covered by my deductible through the insurance. The glass people had never had this issue arise with any other Toyota Dealer. So are they just trying to take customers money? I will never buy a car from this dealership again nor take my business there especially for servicing. Do not reccommend this location at all! Check out the other reviewes....not positive!

Good dealer and hassle free service, easy communication

You have a excellent internet sales manager, friendly, deicated

BEWARE OF THIS DEALERSHIP. Toyota of Hayward been worst experience for me. They have bait and switch and major upsell fraud. Worst people.even with all upsells and stuff, they gave me bad used car with bad brakes. Worst experience, systematic fraud. Even to get my own money back, they gave me hard time. Sunny at finance is not fair person. I will tell everyone I know about this dealership and write bad reviews on sites. $21000 including tax car became $28000+. 1 afgan guy who knows these guys called told me they are "butcher" to describe these guys. They post online low price as bait and switch then they tell "you got a good deal" and we are not making money from this deal. If they weren't making money, they wouldnt be in business. They changed my perspective of group of people. I know who they are.

WORST EVER. REPORTED TO BBB AND HAVE HIRED A LAWYER TO FILE A LAWSUIT AGAINST THESE CROOKS. BEWARE!! My girlfriend purchased a car and they sold her on all of the added warranties. After the fact, she decided to cancel the warranties and get a refund. She signed a Cancellation Contract and was told the cost of the warranties would be taken off of her payment total. It is now 6 months later and the charges have not been refunded. We have called so many times, we've lost count. We went over there three times and were promised a refund, still nothing. The entire staff is non responsive and could care less. They're getting sued.

Negotiated a car with the internet sales for a 2016 new car for 0% financing from Boston MA. My daughter in SF went in to close the sales but the SC change that to 5.9%. She refused then the SC offer the 2017 higher price car for 0% financing but cannot give student grad discount. She refused then three other SC keep on asking her to call me to let me know that was the best deal. A very dishonest internet sales team

WORST EVER. STAY AWAY. DO NOT BUY FROM THIS DEALER. WE ARE REPORTING THEM TO THE BBB AND HIRING A LAWYER TO FILE A SUIT AGAINST THEM. We wouldn't be doing this if they would have just refunded us what was promised BY SIGNED CONTRACT. It's been 6 months since we were supposed to have been issued a refund for a Cancellation of added on warranties. We signed a Cancellation Contract and were told it would be refunded in 6-8 weeks. Nobody at this dealer responds and they do not care. Absolutely the worst experience I have ever had with any business in any industry.

even though I didn't have an appointment on the weekend, they still got me in as soon as possible

I'm sure buying a car is a great experience; however, for briniging your car to get your service is a different story. I've been waiting for 3 hours and the time estimated has passed. Yes, I did make an appointment and I only came to do an oil changed. So please safe yourself and go somewhere else to get your service done.

I bought a 2016 Toyota Corolla. This was the first time for me to buy a new car! Car was driving nice and smooth. My first car service went well. before my second car service, my car started having some problems (Wheels started to make clicking sound in slow speed turns/ whistling sound of the engine in slow speed / Car jerking after a short stop), I explained the issues to the dealer during my second service, both mechanic and service men said there are no issues (But why I and everyone who seats in my car notices these issues?). I have mentioned the same issue in my third service and they still insisted that these noises are NORMAL. I don't believe so! A car wheel should not be clicking and engine should not be whistling in a slow speed and car should be jerking after every stop. This is not normal!! Overall, I am not happy with my purchase or the services.

Very fast and friendly service. They gave me a great deal on a 2017 RAV4 Hybrid. I would be happy to go here again for my next purchase.

Nice service. Good job. Aaaaaaaaaaaaaaaaaaaaaaaaaaaa

The guy who took care of me in the service department was great, but the actual service for my vehicle was below my expectations. I took it in for a service and when i came back that day to pick it up my front license plate was bent. The guy who brought me my car told me it was bent going through their car wash. It rained that morning so when i got it back it was dirtier than when i brought it in. I didnt ask for the car wash, but i guess its part of their service. Missing was my 2 tire valve covers on the passenger side. There was also a screw in my tire that I've never seen before, which I was never notified about.

The best customer service ever I'm really happy from this dealership .

Both my husband and I bring our cars here for the quality of care they receive and the courtesy and communication we receive from the staff.

When I took my 4runner into AutoNation, it sounded horrible and wasn't running very well. It was loud and embarrasing to have on for me. After AutoNation did all the repairs and all the maintenance needed, it sounds and runs like a brand new car again. I can have it running and you don't hear a darn thing. I am beyond thrilled***

Didn't change the filter, took an hour longer, double charged my credit card.

Best service ever, exactly how a car buying experience should be.

Great, fast, easy to get your car in here for a quick service!

I had a great car buying experience at Autonation. I will definitely buy another car from them.

Had a great experience dealing with Emal. Emailed him and he was able to get me the car I wanted at the right price. When we went to pickup the car he had it detailed and ready to go. Very smooth experience.

The car buying experience was good, great price and great service.

Just wanted to complement Johnny Rodriguez on good customer service. I have an older model Corolla that has been giving me "check engine" lights repeatedly due to multiple different error codes. Another Toyota dealer's service department could not figure it out but recommended a bunch of repairs. Johnny has been very helpful in trying to diagnose the issues in the most efficient way possible and in recommending just the repairs that make sense on an older model car.

I walk in with my heart set on a 2015 Toyota Avalon and within a few hours I was driving it out. Ebal, Ali, and Harish were all very kind, helpful, and professional.

Came here to get my wheel bearing replaced. I had to return again because my ABS lights and brake lights were turning on because apparently they messed up the sensors during wheel bearing replacement. I drop off my car. They call me to pick up l after 3 hours so I go to the dealer. When I get there they tell me I have to leave the car overnight because its a safety hazard. Couldnt have told me that over the phone huh? And no compensation or an apology for breaking the sensors and wasting my time.

We just bought a new Toyota Corolla IM. Very happy the customer service that Abdul Hamid Kohistani provided to us. He made sure I was able to get the car color I wanted the same day, even thought they didn't have it at the dealership at the day of the purchase. Very courageous guy!!!

The team was very helpful, Ebraham was very nice and helpful. The process was easy and didnt take long to finish the paper works.

I bought a Toyota Tacoma 2 weeks ago from Auto Nation and Emal was great. We dealt through email and worked our a price for my trade-in and for the new truck. When I arrived at the lot everything was ready. I love my new Tacoma.

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Buying experience was smooth and everyone I worked with was friendly.

I had the opportunity to buy the car I wanted for the last 2 years, but failed to as it sells out before even arriving at the lot. My guy Dylan put one on hold for me, he even threw window tints and running boards which I got to pick. Most dealers around the area would just mark the price without these options. Thank you Hayward Toyota.

great service? fair price. staffs are friendly and helpful.

good experience, enspecially Dylan help me alot. makes the process easier, and friendly

Went to Autonation Toyota Hayward on Saturday searching for my first dealer purchased car. I ended up making a mistake and thought the car, a 2011 Ford Focus, I was there to see was an automatic when it was a manual that I did not know how to drive. Luckily I took someone with me who could drive it and with the help of the sales manager Dmitriy I was able to confidently purchase the car after a test drive. 5 days later I can drive a manual and absolutely love my car. My first car purchase was incredibly smooth and less anxiety inducing thanks to Dmitriy and the finance team at Autonation Toyota Hayward. I would recommend them to anyone looking for both new and used cars. I will hopefully be buying my next car from them as well.

Abdul Rahmani gave us a great deal, was honest and forthright, and made the buying experience flawless and quick. He was very helpful and experienced. His customer service was impeccable. Will definitely buy from him again.

I bought a Toyota Rav4 limited hybrid from AutoNation Toyota Hayward it was a very pleasant experience. I am very happy to work with Vinnie the Internet sales manager. He is a pleasure to work with. He is very knowledgeable, responsive with a real professional attitude. I highly recommend AutoNation Toyota Hayward to anyone looking for a no high pressure, professional treatment environment for buying a car at extremely reasonable price. Vinnie is a great asset to this dealership.

My experience with bania was great she was very helpful and very polite

Dylan was the best car dealer I have ever worked with. Know what you want and give him the info and he will find you the car.

My new car should have a temporary license plate on the windshield,but it is not there. Also there is a scratched oppenning mark (about 8 mm.long by 2mm.wide),on the paint protection film.at the front hood. Should I go back to the Dealer to solve these problems.

Emal is a great sales associate. He shows us great understanding about the car we are buying, he also shows care. Thank you, Emal! The finance manager Sunny is helpful and knowledgeable about the warranties needed for my car. I'm happy I went to this location. Great people!

Very impress with the staffs and attitude at the AutoNation Hayward Service Department. I purchased my new 2015 Sienna from another "leading" dealer at Fremont, CA, where I live. The buying process at that dealership is good but the Service Department are not present. the Service Advise and the Service Manager have pretty indifferent attitude. On one instance, where I want them to fix a loss second roll seat on my new AWD Limited mini-van, The Service Manager refused to even go to my van to understand the issue. He simply said that he is not a mechanic! My friend have refer me to AutoNation at Hayward to look at the issue. To my surprise, the experience at AutoNation is very positive. I work with Johnny Rodriguez, who is patient and listen to my complain and finally, help me to get the issue fixed. Since then, I have bring my mini-van to AutoNation for all service and repair. I want to work with a Service Advise that listen to my issue and be my advocate.

It was a smooth process, and the salesman knew which roads around the dealership would offer an accurate view of what a car could do during the test drives. Overall everyone was kind, and I'm happy with my purchase.

First of all, I would like to appreciate the help of Abdul Rahmani for helping us on getting our new car... and to all staff of toyota hayward.. thank you guys.. you made everything easier and convenient for us... no pressure, no hassle.. toyota hayward team you guys are the best!! And of course, Abdul i will give you the highest rating as possible, keep up the good work!!

Best dealer in Northern California .. worked with Jeff hershman and Toby was out in 20 min with my car .. excellent service .. good price ..

As Brian Griffith of Family Guy says, "If you don't like it, go on the Internet and complain." So here I am. As I was at AutoNation Toyota Hayward today and in the middle of signing the paperwork for my day's oil change and general maintenance, I saw a small-dollar value donation to a charity had been 'included' in my charge. At no time was I asked if I wished to donate to this charity. In addition, by the time I noticed it, in normal type although dwarfed by the many minor procedures I also had done, it was too late. I was in a hurry and to make a fuss about it would have delayed both myself and many people behind me. I had been tricked into the position of having to spend more money, in the value of my time at that moment, to undo the situation than the small-dollar value was worth. First, looking at the charity, it is not one that interests me. I am careful about which charities I donate to and I do not donate in small-dollar values. Second, at no time was I asked if I wished to donate to this charity, I say again. Third, I am fully aware that this charity pays AutoNation Toyota Hayward to place this charge on their maintenance. AutoNation Toyota Hayward is not doing this out of the goodness of their hearts. If they were, they would write their own check and receive a pleasant tax write off for their good deed. No, Autonation Toyota Hayward is being paid to advertise this charity, and to sneak charges onto people's bills. To those who make a joke about, "It's not the money, it's the principle of the thing," no. It's about the money. I value the skills and service the the employees of AutoNation Toyota Hayward provide. They have many customers and are always busy. They are convenient to my location and offer a handy shuttle service. They do their best to keep their customers moving and to provide the best service possible. I chose them because I value that speed and that service and I am willing to pay for it. I am not willing to have my common transaction intruded upon by an unrelated third party. If AutoNation Toyota Hayward feels a charity is worthwhile, they should be the ones making a donation, not getting paid to sneak charges onto their customer's bills.

A dealer promise you testing your quality of patience. You should try this. 1. Prius 2016 Check Engine Light was on at the first day on Jan 2nd, 2017. It lasted for a week. Took it back to AutoNation Toyota Hayward. Found out the Fan Motor for the Engine was broken, and needed new replacement. 2. Misleading Information about the "Premium Warranty" from Finance Mgr. Kept me going to the shop at least 6 times in a month, emails, Toyota website to find out the solution to cancel what I do not need. And still going on... 3. Missing Tonneau Cargo Cover. Expressed it was missing from the first week via email. Went to the store two extra times to express my request. Then, told me to pick up from the Finance Mgr on Friday morning, but told me it was not in stock after getting there. And, would charge me for shipping to my house. This just happened .... 4. A/C did not blow cold air, and Driver side window controller was broken. Very exhausted experience to deal with all these problems in a month of getting a new car at there. And, I need to drive 25 miles to get there for solutions, but with empty answer. I am tired. Are they trying to test my patience? How can I refer anyone to this dealer with no reliable service!

FJ did a great job in finding a car for our daughter. The buying process was expedient and professional, thanks to FJ!

Great experience! I have already recommended family members to come shop at Hayward Toyota!

Thank you Mr. Johnny Rodriguez! I brought in my 2016 Toyota Corolla yesterday and I was greeted with warm smile. Check-in was less than 5 minutes. My appointment was at 8:00 am. Prior to that I got two phone reminders. Everything went smooth. Keep up the good work!

I bought a Prius C from Dmitry. He made the process very easy; service with a smile!

Had 12pm appt they said it was 2 hr wait. Waited for almost 3 hrs. Service performed was ok but just didnt like the wait. Its not like i didnt have an appt. they should accomodate the appt more in a timely manner

Not a good place. They're going to rip you off. Service sucks. Employees in Service Department don't know how to explain what's wrong with our Car. BS

I went in to check out cars and left with exactly what I wanted that afternoon. Vinny was with me the whole time and answered all of my questions. The finance department was excellent and explained all of my options. I thought everyone I worked with was very helpful and polite--no "good guy" - "bad guy" just one good guy. I love my new Prius!

Amazing experience!! Great customer experience amazing staff!!

Service Department is like a sales office they try to sell you all services even if not needed. Never answer questions unless you bring car there. No one knows anything about your vehicle.

I bought my first ever car/van 2017 Sienna for my family just a few days before Christmas and I had a great experience Ebraham Torabi was a really big help. He was able to answer all the questions we had. I definitely recommend coming here to check out and purchase your car.

Very good in services, friendly and the price is right. Quick sale. I drive my new car out the door in 3 hours

purchased a used 2003 rav 3 for my daughter, vehicle was clean and well cared for. salesperson vanessa was a pleasure to deal with. price was good. had a transmission problem on the way home. after a slightly frustrating problem with getting call backs from service. they did step up to the plate and get my daughter in a rental, kept me posted thru out entire repair process, and got vehicle fixed properly at considerable expense to them selves. all in all very pleased with results. would definitely buy from this dealer ship again.

Abe answered ALL my questions about the rav 4. very low key. we reached an acceptable and fair price for the vehicle.quicklly. Ask for Abe.

They listen to the customer. Keep their commitment.

excellent sale and financial customer services. Vinnie Jhaj is very professional and cool salesman to deal with. We bought a Camry 2017 from Hayward Autonation, with help from Vinnie Jhaj. About customer financial services, John Hamedi is at his best, who has helped me on the loan. I'd recommend these 2 gentlemen when you need a new Toyota car. Thanks. Brandon!

I really like serving with Shamoun and sales man abi .excilent job .very nice

I would give negative 5 star if google allow me. I had a long conversation with Ebraham Torabi to negotiate price of RAV4 2017 XLE via email for a long time. He provided $26000 (included tax and fee) which I would like to accept. I went to dealer in person last Sat to confirm the price and asked about more details, I told them I would come back on Sun to buy it. But when I went there on Sun with cash, he changed his word. He said $26000 was the price without tax!!! I can't believe that they were that so cheating. They were wasting my whole weekend on running back and forth and all the negotiation. The experience was so bad that makes me change my mind, I'm not going to buy RAV4 or Toyota, I will consider other brand dealers which are more friendly and honest.

In July I took my vehicle for a recall and I still continue receiving notifications to take my vehicle to a dealership to correct the problem. On Friday I called the 800 number,(the lady who help me was very rude), and told me that maybe they have not updated their records with them and I need it to contact the dealership. I called the dealership in the morning and asked to speak with Shamoun Aszed, they transfer me and I left a message in his voice mail giving him detailed explanation of the reason for me to call. Did not hear from him during the day. I calle again inthe afternoon and asked me to take the vehicle to DOUBLE CHECK THE RECALL WAS DONE!!!!! When I questioned that, he got upset. I asked to speak to the manager and he transfered me. Again, I had to leave a message and so farmy call has not been returned. I wonder if the repairs to correct the recall had been done and if not, how many other had been LIED about it and put at risk as well as others???!!!

Bad customer service ever. They been lieing to me three times for picking up the car bad service on PHONE OPERATES BUT U ON HOLD AND NO ANSWER. MY ADVICE TO ALL BROTHER DON'T EVER THINK TO BUY CAR FROM THEM. NO TRUST

Nice job by the sales guys there. Got a good deal just before thanksgiving. Special thanks to Dmitriy for wonderful help throughout my car buying process.

Good customer service by Vanesa Castillo sales person, no pressure, fast deal, and good information on all the models.

The service part works really slooooooowwwwww

I took my 2010 Prius in because it had to have a 70k mile service and something was hanging off the bottom of my car. Here are my issues 1) First the shuttle took long to drop me home. It was over an hour before the driver showed up to drive me home 2) The service took a few hours more than they had promised (at least I was infromed) 3) Shuttle driver did not pick up the phone when I needed to go back 4) Took the car home and within 1 day (and less than 25 miles of driving) the stuff they say they fixed fell apart. 5) Took it back in on a Monday to get it fixed again 6) The least they could do is give me a rental, but they did not. 7) Shuttle took too long, so had to take an Uber 8) Went to pick up the car and they wanted to charge me again. The guy over there was VERY RUDE when I said I should not be expected to pay for something that they said they fixed 2 days ago. Any case, I would disappointing is how I would describe the overall experience.

I took my 2010 Prius in because it had to have a 70k mile service and something was hanging off the bottom of my car. Here are my issues 1) First the shuttle took long to drop me home. It was over an hour before the driver showed up to drive me home 2) The service took a few hours more than they had promised (at least I was infromed) 3) Shuttle driver did not pick up the phone when I needed to go back 4) Took the car home and within 1 day (and less than 25 miles of driving) the stuff they say they fixed fell apart. 5) Took it back in on a Monday to get it fixed again 6) The least they could do is give me a rental, but they did not. 7) Shuttle took too long, so had to take an Uber 8) Went to pick up the car and they wanted to charge me again. The guy over there was VERY RUDE when I said I should not be expected to pay for something that they said they fixed 2 days ago. Any case, I would disappointing is how I would describe the overall experience.

Hector was very helpful. The shuttle experience was awful. Much waiting on both ends. You need more shuttles

Attended their Auto exhibition at 2010 N 1st St, San Jose, on Oct24, 2016. Not sure why the bunch of guys out there were pissed off. Did not shocked much with their behavior with us, because i saw couple of Customer Representatives(CR's) literally fighting with each other. So how a customer can expect good treat from them. CR's were not in sync with their managers. PS : Its not always the General Manager who has to talk to people every time, to resolve their problems. Mr. GM kindly give some basic Customer Relationships training to your employees. Note to your Managers: If you know there are NO DISCOUNTS on certain cars, please tell same to your customer representatives. So that they should not misguide to the customers(till end of deal) saying, you are definitely going to get discounts and once everything is finalized, Mr. manager came and said they are not going to give even $1 discount on thissss particular car !!!!!!!!!!!!!!!!

Had a great experience with Dmitriy Korzinin - Easy to work with and got a Great Deal!!

I bought 2017 Camry at this location from a dealer, his name is Vinnie Jhaj . They offered great price and guide me step by step to purchase a car. They do deliver car to my apartment. I fully recommend this dealership. Go Hayward!

15,000 service items completed. Regularly service at this dealership.

Friendly and accomodating, especially our salesperson Mr. Escobar. Facility is very clean and beautiful waiting area with free coffee. Our experience was very pleasant and quick including signing all the necessary paperwork, which I've always dreaded from past experience when purchasing from a dealership.

Shamoun Aszed is the best representative I ever experienced. Efficient,tentative,friendly,knowledgeable. Because I enjoyed his service so much, I will highly recommend this dealership, especially Shamoun to anyone.

Waiting time too long just for regular maintenance appointment. Spent almost half day before my car checked out

The experience was amazing and the customer service was great!

My wife and I are happy with the buying experience at Hayward AutoNation. Our salesperson, Adrian and Vanesa, were very pleasant and knowledgeable. John processed great financing for us on the vehicle. We will recommend AutoNation to family and friends.

I had a good experience! Things went smoothly. Expensive, but aren't all Dealerships!

When I bought the car the sales guy was awesome. I gave him a feedback on what he did for me now I want to give feedback again on what a horrible service I have experienced I felt like you just care about sales not about customer service, the service guy got my number he said he is gonna call me back when the car is ready and he lost my number I was waiting for call back forward 5 hrs nobody called back I had to call back and ask if the car is ready, and they are suppose to clean the car vaccum the car because it's part of the service I had a bad experience with the service not happy at all.

Took my brand new Highlander in for its first service, 5000 mi. Making the appointment online was fast and easy. I got two reminder phone calls from the dealership to make sure I remembered my 9am appointment. Smooth drop-off too. I arrived about 8:45 and within 5 min was checked in and on my way to work! I got a call when the car was ready and was told when the service dept. closed. I picked up just before closing and was met with a smile and a freshly washed car! I know a car wash isn't included in the service so I truly appreciated the extra care. It needed it! Looking forward to working with the great folks in Hayward again for my next service.

They did a good job in servicing my car. Though there were too many cars, they did a quick turnaround for my car.

Very nice salesmen and much concern about what I wanted in this vehicle. Abraham excellent in what Prius I wanted. Called me when this Prius was available!! I would recommend this dealership to friends and Family! But not Happy with dealer not giving me an extra Key for Vehicle!!! Only one key given?? Dealer wants to charge for extra key. Thank You, Susan C.

The service by Jay was good. He's thorough. Nice fella.

Very happy with my experience so far at Hayward Toyota. Keep up the good work.

Great buying experiece all the way through. Not pushy, patient with me. Help drive home with new vehicle.

I went in for routine maintenance. The advised that my engine oil had to be checked, and that the melty, hot dash would be replaced for me by Toyota free of charge. I must return after the parts arrive. I had to wait for two hours, yet it appeared that no actual service was performed on the day of my appointment because of the parts issue.

We had an amazing sales experience with the Toyota representative Zhi Zhang. We couldn't have asked for a better representative! He explained to us in detail clearly and patiently what repairs our car needed. He was very nice! Also, our car was serviced/repaired to an excellent condition. Overall, the experience was a pleasant one.

This waste my time, I prefer I could do this survey during I was sitting in the waiting room for couple hours.

There from roughly 9:30a to 3 pm. Couldn't make a diagnosis on an issue still evident as soon as we pulled off the lot and hour of the wait for a printer being down. We would glady have passed on a print out of a useless diagnosis. I bet you guys find the issue quckly, just as soon as the warranty expires. Thanks so much for your diligent service.

I had called other dealerships and appointments were at least one week out. I was pleased when AutoNation in Hayward had an opening in two days. When I took the car in for the appointment, I was quickly greeted, helped in a very professional manner and the shuttle was prompt taking me to Bart for work. The staff was great (Hector was friendly, professional and gave a feeling of concern and trust) and everything was ready for me when I returned to pick up the car after work. I will be back and henceforth this will be my dealership of choice in the East Bay!

I went in yesterday for service I let them know that In July this year 2 months ago I paid them to change my wiper blades and that they do not clean and think they did not change them, so I go to pick up my vehicle and they tell me that I need to replace them and don't know why they need to be changed within 2 months of them replacing them, of course I told them that they must of forgot to change them 2 months ago and just charged me , they disagreed looked at me like if I'm an idiot and just said I had to replace them, then I go to leave and then noticed they forgot to put my Antenna back on good thing they don't forget to do things: awful if they don't do something just fix it I paid showed them my receipt too

No comment . Nice waiting lodge .No comment . Nice waiting lodge .

They totally ruined my car. Warning never go to them!

They often dont do any service at all, dont trust your car with them. They'll spoil your car. They did not put the engine oil cap back on and all the engine all got spilled and causing engine damage. I can image we an additional $200 to this service center to get our cars ruined by them

Been looking for the right Tundra for several weeks. A buddy referred me to Autonation and they located and had the Tundra I wanted within TWO DAYS (over the weekend I might add). I'm extremely satisfied with all facets of their operation. From Lazim showing me the ins and outs of my new truck to Hashim working quickly to get me thru finance and out the door. Even the GM Joe came out and thanked me for my business. Great dealership. I'll be back for sure.

He did an awesome job and took care of me right away! Paid attention to all my concerns and have my corolla service on time. Thanks to you and all the staff of service department for all the hardwork..

Recently bought a brand new 2016 Toyota Sienna on 09/03/2016, on 09/05/2016 vehicle broke won't shift to drive, I had it towed to the dealership on 09/06/2016 . Service center was BAD , no updates on the progress of he work they are doing on the vehicle, no one answers the phone , you would think that since this dealership sold me a brand new vehicle (that should not have broken down) , that they would be courteous enough to at least tell you what is going on. Anyways what's wrong with vehicle..... TRANSMISSION BROKE......so they have to replace it with a brand new transmission,They had the vehicle at their service center for 6 days, with no explanation as to why transmission broke. Finally once I picked up the vehicle , it had quarter tank of gas left , and the vehicle was dirty. I was expecting that my vehicle would have been washed and maybe filled up my tank for inconvenience they have cause.... but NO, maybe it just my wishful thinking .... I hope they improve

I brought my 4Runner in for these guys to diagnose a front end/steering issue after I had some extensive work already done by another reputable shop. They did a very cursory look at the work and said the problem was that the new rack and pinion wasn't OEM equipment. I asked them how they could tell, and they said to come down and the mechanic would show me. Well, I went, and the mechanic didn't even talk to me...just my "customer service guy" who didn't know what the hell he was talking about. He put my truck on the lift and pointed to the rack & pinion and said the OEM version has a part number visible and is painted black. Why the hell couldn't he tell me that on the phone? We walked over to another truck on an adjacent lift and I looked under and didn't see a part number visible on its rack..and it wasn't painted black either. When I pointed this out to the guy, he just blew my off. I couldn't get out of there fast enough. What a waste of time and money. If you want good service on your car or truck, take it some place else.

................;.......................................... Johnny was great as usual and prompt. Also the hispanic man that greets me, jose i think, always awesome to talk to as well.

Long wait to get an oil change .Shuttle driver was really nice.

He did an awesome job and listened to my concerns :) everything went well as a first time customer. Would love to come back again. Thanks to All of you.

I brough my car for changed oil and was able to purchased a 2017 sienna with the help of the sales lady and their finance manager. It's an offer that you can't refuse :) It was great!!!

Excellent Service. Got a coupon for $10 discount and applied to my Oil change.

My experience was great. Shamoun is always eager to help and gives nice recommendations

Just bought a new 2016 Sienna from this dealership. During test drive I noticed the AC wasn't Cooling the car. Salesperson with us, Samantha said it's fine and might just take a while to cool the car. We did not negotiate much on the price as we thought we are going with Toyota what could even go wrong. The car was handed over to us without any formal tips or training about the car features (something standard at Honda before they hand you over the key). Since the service department was closed, we were told that the extra pair of key will be available next day. The floor mat will also be ordered since they were out of stock. On top of everything when we started driving back home we figured out AC is not working even after the car is on highway full speed for 30 min. I went back to the dealership at Hayward and the manger told me I should have looked car carefully before purchase. So overall I am having a great experience working with "so called most reliable car people". I am told they will fix the problem tomorrow. We will see, the fact is if I figured that out before purchase I would not buy the car. Thanks to Samantha I am now stuck. I advise people not to use this dealership or be very careful if they purchase anything from them.

Just bought a new 2016 Sienna from this dealership. During test drive I noticed the AC wasn't Cooling the car. Salesperson with us, Samantha said it's fine and might just take a while to cool the car. We did not negotiate much on the price as we thought we are going with Toyota what could even go wrong. The car was handed over to us without any formal tips or training about the car features (something standard at Honda before they hand you over the key). Since the service department was closed, we were told that the extra pair of key will be available next day. The floor mat will also be ordered since they were out of stock. On top of everything when we started driving back home we figured out AC is not working even after the car is on highway full speed for 30 min. I went back to the dealership at Hayward and the manger told me I should have looked car carefully before purchase. So overall I am having a great experience working with "so called most reliable car people". I am told they will fix the problem tomorrow. We will see, the fact is if I figured that out before purchase I would not buy the car. Thanks to Samantha I am now stuck. I advise people not to use this dealership or be very careful if they purchase anything from them.

I had the best buying experience there. People are professional and polite. No game playing and no pressure. I highly recommend Autonation Toyota.

There were absolutely no pressure from any sales representative and if anything, they made you very comfortable and at home.

I was on time for my appointment at 1, yet for a simple oil change and to look at my gear took until well after 5 before I got my car, I don't know if they kept taking cars dispite people who have made appointments, but I never in my life of dealerships have I waited that long for an oil change and simply look at something.

Azim, was so patient & accommodating. It was a good deal & so far we're happy & satisfied with the purchase of our new 2017 Camry...

Went in for 5000 mi complementary service, car was done ontime, however when got home found two of the tire valve caps were missing, lack of attention to details, other wise all were presume ok

Great job on the Perma Plate! Car looked great! Thanks for working hard to have it done in my timeframe.

friendly stuff and fast service...........definitely will go back

I was having my car serviced in this dealer since 2012. I had a Toyota care maintenance contract purchased for my car. But the services I received just oil change services, and their advisors told me all the same at all time. So when I had my last service this year at this dealer, I called the place where I purchased the contract from, and their told me that the contract includes two major service(30K &60K). I complain to the service department manager, and he told me that I have received all services that I purchased. I told him, I had all receipts that I purchased parts from auto shops to proved that I did not receive the services. But all I heard from him was that I had signed the papers. I feel I had cheap at this point because who usually sign before read thought everything. The service manager was very rough and do not know anything about customer services that is what I can say.

Had my 50,000 mile service this past weekend. Received great customer service from Hector. I thought I needed an oil change. Hector went out of his way to check the oil before the service was done and determined I didn't need one. It was a busy Saturday, so I appreciated his patient and honest service!

Smooth transaction overall. Worked with representative in Internet sales department and he was very professional and courteous. He responded quickly to my questions and concerns.

I felt pressured to buy service options. It took me 20 minutes to pay for a $5 air freshener because the guy in the store told me I could pay for it with my service. I had to wait for the invoice. Other than that, the service guy and cashier were friendly.

Great customer services. Staffs are very nice and very helpful. Zhi Zhang is very patient and professional.

I purchase my caravan during a autosale at Cow palace in which my credit union I was using to help purchase a jeep last year. They were helpful getting through the process in getting the van with the help of finance company they even help drop the van at my home the same day. They main problem I have with them they owe me a spare key for the van never receive it after numerous phone calls and empty promises in future always put it writing if they owe you an extra key.

The advisor was very helpful. Good customer service.

I bought a used car from Hayward AutoNation. A Chrysler PT Cruiser (Silver, 2001 - 3C8FY4BBX1T672711). I decided to return it under the 3-day return policy and they initially told me I couldn't return it that day (Monday) and to come back the next day (Tuesday) to return it. This was after I called them the previous day (Sunday) and spoke to two people and left a voice mail (which they didn't even try to return) for a third letting each of them know I decided to return the car. The engine shook, several of the issues the inspection found hadn't been addressed, sometimes the hatchback wouldn't stay open, and I'd paid about $800 over dealer retail blue book. Glad I asked for the the 3-day paperwork (which allows a return within three "business days"). I didn't like that I had to ask for it (it wasn't part of the set of paperwork I was given to sign), or that they initially refused to honor it. But still 4 stars because they had it! ...well, except the credit hasn't shown up on my credit card account...so 1 star.

Shaman Aszed was very friendly. He delivered an excellent service. 10/10 would come back to him.

Top notch staff and highly recommended. Extremely helpful

I had oil change and waited on site. It took more than 2hours! Too Long!

It was well and good. The service was good and the place was very clean. The car was washed and was half and half clean. You can also vacuum the car's interior while your cleaning the car.

Great service, amazing sales person and management

Great service. Would tell family and friends. Service advisor is great.

Expense place, no good customer service, this girl Veronica is not professional seller, bad caracter with the customers

Process was smooth and pleasant; prices were fair. Overall a good dealership to purchase from

I brought my car in to make sure it was in top shape. I was presented with all of the options I could consider based on the next major service recommendations - I selected what I thought I wanted to do at this particular time and received no pressure to do anything more. The service is always impeccable and handled in a timely manner. The communication is crystal clear and everyone is very friendly. The shuttle is so helpful to me and is always a smooth and effortless experience. Whenever the time comes to replace my vehicle (which I love) I'm certain I will be shopping here.

Jay is always the best service guy! He gets me in and out because I always wait there for my car instead of taking a shuttle home. The only issue I had was my engine light turned back on for an oil maintenance 4 days after I got it done. I'm guessing they didn't reset it. It's just a pain because now I have to go back in to get it reset.

My experience with this dealer is awesome. Nice car with great customer service....

Staff was helpful and courteous. Shuttle service was different from City Toyota in Daly City. It's a real shuttle. In Daly City it was more like a cab.

We'll,......I think it's been fair the times they told me they coner work for my vichle but in the other hands it's been taking a long-time for that services.

EXCELLENT SERVICE. COURTEOUS. ACCOMMODATING. GOOD RECOMMENDATIONS.

Brought my car for my parts recall. Service was quicker than stated. Finished in 1-1/2 hours compared to the 2-1/2 hours projected. The only criticism I have is they left the plastic and paper seat and floor protector in the car when I returned to my vehicle instead of removing it before I returned to my vehicle.

Last month we purchased a 2014 Prius from AutoNation Toyota in Hayward. Our salesperson was Adam Russell, who made the process easy and in a time saving manner. We love our Prius and could not have been happier with the entire experience at AutoNation Toyota. We highly recommend contacting Adam when you are looking for a new or used car.

I have a bad experience with this dealer. On july 12, 2016 I have an appointment at 12:00 o'clock. I come to the dealer I was waiting until 12:20. We are two cars smd the employees of the dealers were speaking inside. I ask for the manager and one person told mevhe was not for now. When finally apears he told me one of rhe employes is going to atend me right now. After 5 minutes finally one employee come out and attended another car had less then 2 minutes came to the place. I got very angry.

By far the quickest and easiest buying experience. Vanessa kept in contact with me before I went to check out the 2006 Acura RSX. Finance dept was spot on and all took about 3 hrs from the test drive to driving off the lot.

I've been coming here for years. Great customer service, pickups and dropoffs A++

Service members were all very helpful and accommodating. My service rep was great, all around.

We were greeted right away when we arrived, stated what we were looking for and shown several vehicles/test drove two. We had to fill out our application in the waiting room and remained there for a considerable amount of time, along with two kids (not our own) that were running wild and yelling in the area... Not the most ideal setting when trying to contemplate a huge purchase. Our sales guy went back and forth between his manager and us to negotiate a price, all the while leaving us in the waiting room. Not until we accepted the price, were we given individual attention and taken back to an office where we signed off on all the paperwork. The only other part that I didn't like too much is that they tried to low ball us on our trade in, but what can you do? We just wanted to get it off our hands and accepted, what I believe to be, a below value price. Other than all of the above, the team here was patient, polite and accommodating.

The staff was helpful. Everyone was very accommodating.

Mixed feelings. I was very happy with the co-operation by the sales team and the bill processing team. Sales rep explained me all the stuff well and I was all set to call it a happy experience till i saw the untold damage they did to my credit history. I did not go for loan, instead I used mixture of credit cards to avoid a hard inquiry, yet they did 2 hard inquiries even-though I was told by one person that they only did a soft inquiry. Besides being hard inquiry, worst factor is that they did hard inquiry against both Transunion and Equifax. So, both have 1 extra hard inquiry each.

I would like to thank Vinnie and Emal for their assistance for my new car purchase. Wishing you all the best.

Good service from caring people, who were helpful in all needs.

Thank you for the service and advice I get service in the same place because I feel familiar and people know me

I carry a 24 month extended bumper to bumper warranty well ,I took my 2008 tundra that I bought through autonation of Fremont,well Hayward Toyota was a reasonable choice for me ,thinking I would be greatly satisfied with the it just being Toyota.first of all the service adviser didn't listen to my complaint he didn't even research my warranty ,he showed no interest with my complaint at the time or after the mis diagnosis..the initial problem they said was a floor jack rolling around my back seat,,,,really,, ,then take it out ,,they didn't,,so my unsafe truck that I purchased a year ago isn't getting fixed it ended costing me out of pocket over 1800.00 dollars and a two week rentalbill,, car,very discusted

I had my Tacoma truck for service and Zhi Zhang is very helpful. He does a good job. Thanks

Walked in with a corolla in mind, but saw the new Camry. Vanessa provided us with the differences in terms of trim levels. Also allowed us to test drive it. We came in with a number in mind and they beat the expectations. No hassle, just come in with a number in mind and it's all good. Financing was simple as they didn't push warranty but provided insight. We got a great warranty, for a great prices car!

Work was done on timely basis. The original service quote was $800, which did not include labor. Would prefer labor would have been included.

All employee are nice and helpful. They fixed the problem right away.

As always, great, prompt service. Very kind staff, helpful with questions.

Excellent customer service! Drove four hours to pick up my car and they had everything ready for me when I got there!

The worst place ever. You will regret to visit I am sure .

This is the most friendly dealership I have ever worked with....not just buying the car.....but the service staff is fast and have a great attitude. Johnny our service manager got the car out much faster than expected, and gave us a courtesy car wash which was great after the car sat outside for 2 weeks while we were on vacation.

This is the most friendly dealership I have ever worked with....not just buying the car.....but the service staff is fast and have a great attitude. Johnny our service manager got the car out much faster than expected, and gave us a courtesy car wash which was great after the car sat outside for 2 weeks while we were on vacation.

I bought a used car from Hayward Autonation mostly remotely and dealt with 3 separate sales people each was equally inexperienced and unprofessional. They didn't know the status of me as a customer or about the car they were representing. They should do basic phone , text and communication training and figure out what a CRM system is and how to use it. The finance manger knew his stuff and was excellent.

Went in for maintenance on my car, got everything done within the hour. commutation and process went smoothly. Even got my car back looking much cleaner than when I left it. Very pleased with my service.

Excellent serviced?Free dropped off and picked up while my car was service. Could speak Chinese!

I was bringing my Corolla in for a repair. The person who greeted me was friendly and efficient. The service was quick and satisfactory.

Friendly staff, playroom for kids, starbucks machine with fresh coffee

I bought a new Corolla from Kambez Esmatyar in Dec. 2015. He had the exact car I wanted and he gave me a fair price so I went for it. He was much easier to deal with than the salesmen I contacted at other dealerships. I will be looking for him the next time I buy a car. It's not Kam's fault, but the paperwork took hours despite the fact I was paying in cash, didn't have a trade-in and didn't need a loan. The dealership should address that.

I really hate to say how badly this dealership mis diagnosed my 2008 Toyota tunda ,even though I explained my safety issue it was totally misdiagnosed ,they showed no importance to me as a customer or my well being.i took it to another shop and paid over $1700.00 out my pocket to have the work done properly for my well being and safety .I have always loved Toyota due to there product vehicle have never let me down ,at least till now till now..also on top of that the three week car rental expense,,,,,AUTONATION as a hole and Toyota have let me down ,this should have been a positive experience ,but instead a very costly expence for myself and my family ouy of my pocet.my extra mialage warrant meant nothing that I paid for too

Working with Salina Savoy was a joy. The intake process was easy to understand, repairs were explained clearly, and the estimated time for the repair was right on the dot. She was cheerful and welcoming. Most excellent experience. Also, the shuttle driver was courteous and patient.

The customer service was very good this time comparing with last time or before.

They were great and They tailored a finance plan that I could work with

I had my car serviced at this dealer. The servicing of my car was completed in a short time and I am very satisfied.

Very pleasant. The attendant recognized as to who I was and was briefed as to what needed to be done to my car. He said he would make ever effort to have the repairs completed in the next 3 hours and actually had the the repairs completed within the hour. The overall experience was very satisfactory.

Service was fast & my service rep gave great customer service!

I had a recall on my car. The service rep, Z, took care of the problem. He didn't have the parts that day but he ordered it and notified me when it came. It took about less than 2 hours to get my car fixed when I took it in the next day. It was a good experience.

Great place. The only thing lacking is a kids area to keep then busy while waiting for the car to be service.

First, Waited 2 hours for the shuttle, had to call back several times and was kept being told driver was on the way, how can a shuttle service that can only pick up custumer within 10 miles raduis be 2 hrs or even an hr late to pick up custumer. 2nd, my car ended up with a dent, but since i was so late with my appt. due to being fetch late, i just never bother to comeback and report it because it might just be a waste of time. Just most likely eventhough this dealership is close to my house, i might not comeback again.

Vanessa at AutoNation Toyota Hayward gave us a great deal on a 2016 Corolla S Plus. She was very easy to work with and honored her price even though we initially left to see other dealers. I would definitely work with her and this dealer again!

The service was prompt and careful. I appreciated the yeoman service.

Had a hard time getting someone to answer the phone!!! Called for two days. Shamoun Aszed was great once I was able to make an appointment.

I was enjoyed the coffee and wifi while I was waiting for my car to be done . Good place to have your car service !

I receive a superb experience with Azim. He was the best sales person I've ever dealt with. He was extremely professional the entire time and there was no pressure.

It was great. The sales person was very knowledgeable.

These guys were awesome, they do lots of work within an short time, and the service is also perfect. I really recommend them.

I've been keeping in touch with Vanessa & Vinnie for about 3 weeks prior for 2016 Corolla S Premium. But changed my mind to S Plus last minute (about 3-4 days before I went in to purchase the car). They were very professional. Their replies are quick, get straight to the point and Vanessa, especially, was very accommodating. She accommodated a couple of my last minute changes in timely order.

I wanted this process to be a quick one because I hate wasting time. They made it happen pretty fast. I felt I got everything I wanted. I didn't have to go back and forth during negotiations. The sale personnel and everyone else was very efficient.

I HAD A GREAT EXPERIENCE, CARLOS WAS VERY helpful. WELL DONE thank

excellent customer service and repair. on time. In-n-out .Performed as requested and met time frames of vehicle being ready

Jay Wampler, the Assistant Service Manager who helped me has been very attentive. He explained to me the details of the work to be done and the expected time of service. One of the cap was missing on the tires and he made sure a new one being put in. It was raining when the car was brought in. So the car was not washed after the service. The rain stopped by the time I picked up the car. Jay sent my car to be washed while I waited briefly. Nice service experience overall. I don't mind cross the bridge to have my car serviced next time.

Auxiliary battery was starting to fail and they helped replace it the same day I asked. Great work all around.

Zhi was great! He really took care of me! He patiently explained the different services required and worked with me to make sure I got them done. They even gave me a car wash! Will definitely be back!

Big problem!! My car was done getting an oil change and sitting in the parking lot for 1/2 hour. Your customers have life's and have to get to work. Why ??? There must be a faster way to process the cars when they are done?!?! So sad!!

Salina was able to help me with the problem of my suv, she listen to my concert and relay the problem to their technician. The problem was solved! Great service and will definitely look fit her in my next service.

Received excellence service on maintenance, in and out in one day. Competitive pricing.

My 2nd Toyota Prius in on year, love Autonation Toyota in Hayward. The staff are friendly, professional & know how to treat a client. Jawade, John in Finance & Vanessa Castillo were totally awesome. Totally recommend this place to anyone who's in the market for a new vehicle. ??????????

This is for Mike Ganenko, who is the best advisor I have ever worked with ! He is the reason why I brought my car for service at this location. I knew him from the excellent service he provided for my 3 Toyotas when he used to work at his previous employer. Thanks Mike! -jay

Audil was kind, polite, and professional. He was apologetic for the delay I experienced. Overall positive experience.

I always get great help from Jhonny Rodriguez, I feel that my truck is getting what it needs and a good maintenance. Thanks For keeping it going and well maintained.!!

My sonata was missing floor mats and we I asked them they give me out of market somebody's used mats I'm not happy of there service

This is the fourth time I do service at Hayward Toyota/Scion for my Rav 4. The guys are very nice and friendly. Each time, I did not have to wait for service. They are very professional and effective. The waiting room is comfortable with free coffee and cake. All in all, I'm satisfaction.

Mr. Tavares was excellent at showing us the new Toyota Rav. He is very business like informative and friendly. After further review of the final finance contract however we have some questions so we are going back to talk to finance dept. The dealership is clean and does show good customer service as a whole. The Rav is an excellent car and is great to drive.

Had a great experience at hayward Toyota. They had the car I was looking for a Toyota highlander, a great price and great customer service. I will definitely recommend this dealer to friends and family.

This dealer is closer to me and I am happy with the service they provided. I definitely will go back and use their service.

My experience with AutoNation Toyota Hayward was terrific!!Nasa Gunchin from Sales contacted me first and his customer service was excellent. He is a thorough professional and very personable. His focus on customer satisfaction and attention to detail are something that I have not seen at any other Car dealerships I've dealt with. He continued to follow up after I purchased my car to make sure I'm happy with my purchase and checking to see if I had any questions or concerns, which shows how customer focused he is. I also had a great experience with John Hamedi, the Finance Manager. John was terrific too, patiently explaining all the additional options I can purchase, pros and cons of each one. He responded promptly to my follow-up questions and was always willing to go that extra mile. It's rare to see the type of customer service I got from Nasa and John and I highly recommend Auto Nation for any Toyota purchases. Go to Nasa and John!!!

I received regular phone calls at pre-arranged times to let me know the current status of the work I was having done - much better than previous experiences! When they had to send out for a part I was notified - all very professional.

I had 3 cars in for oil change - work was done on time and they shuttled me back and forth to bring in all the cars which was great.

Great experience overall service, definitely will come back

Best service I have received from this dealership. Helpful and a pleasant experience.

Service was great. On time. Explained what had been done and what services should be done in the future.

I had a pleasant and peaceful buying experience. I was almost cheated by another dealer by false commitments. But at Autonation Hayward Toyota, Dylan gave me exact what he committed. In fact he gave me more than I expected and it was very quick service. He is very courteous. I would definitely recommend the Autonation Toyota and applaud Dylan Gruett's sale service.

The best delearship I have ever been to.I highly recommend Toyota Hayward to all my friends.

Thanks Vanessa Castillo for being a great help! I was able to get the car I wanted in couple hours.

This is the best priced dealership in the Bay Area. We have bought two cars with them and have always gotten a far better deal than anywhere else. Process was smooth and painless.

Big thank you to Adrian j., Aly and vinny for getting me in a car for the six time. Great service no hassle... In and out quick.

They're rude, lazy, disrespectful. If you report any complaints to the managers, they don't help or do anything to make the situation better. I really hate this Toyota place. I have had nothing but terrible experience with this place.

The worst dealership I've ever dealt with! I traded emails for a week with Nasa had everything squared away before I took my car in for a trade in. I had the car and price I wanted to work with along with my down payment. They told me for two days that everything was a go, they had talked to the sales manager to double check and to go ahead and come in. I specifically told them not to waste my time because it was a four hour drive for me and I had my 3 year old grandson. They again assured me the morning I had my grandson in the car that the car I wanted would be out and ready when I arrived and everything was a go. The moment I arrived they said well we've decided to put you in a 2016 Toyota Corolla so you can get cash back. My response was that's not car I wanted. So he Nasa then stated that my down payment would be $2000 more than we agreed on. They refused to run me through other banks to get me financed because they wanted to finance me at 14.88 percent which raised the car to a ridiculous amount more. Nasa who was helping me passed me off to another salesman after working with him for over a week and went and helped other customers. They had poor attitudes because they wanted to sell their 2016 Toyota. I've never dealt with a dealership that doesn't run you through a bank for financing. My current car is financed through my personal bank with perfect payments and low APR. I would not recommend this dealership to anyone! My poor grandson went on 8 hour drive and sat at that dealership for them to just get me in the door so they can try to sell their 2016 Toyota. And when I didn't take the bait they wanted nothing to do with me and made it impossible for me to actually get the car that I really wanted. 14.88 Percent are you joking!

If it wasn't too far from where i live, i would much rather drive to Vallejo Toyota. The customer service here SUCKS! #ThumbsDown #PoorCustomerService

Needed a new car. I wasn't sure what to buy but the services at Hayward Toyota is what sold me. Great services and amazing product.

For a change sales person was not pushy. Negotiation was back and forth. After sales was pushy on unnecessary options, insurances that one dies not need. Service department is good. But they seem to recommend unnecessary maintenance.

The deal was pretty fast. I like how the employee executed his sales talk. But he did mention a few wrong information pertaining the vehicle. Other than that, I trust autonation a lot anyway.

Everything went well, had a good experience and great deal!

It' my second time to buy my car at this dealer, the first time i buy my car i dont have a problem with the price of my car, in short for so much trust with the dealer i trade in my car for a new scion tc 2015, they give me agood deal, but when this finance officer i think the name is John watch for this u must read all the papers u are signing cause they will include all maintenance, lo jocks, etc, which is not necessary, and i did not buy this promotion but still he included on the contract which make ur car price balooned, and the 4.8% that we agreed he put 5.8%, because there so much trust wt the dealer i just jeep on signing the contract with out reading, i know i made a mistake signing the contract but i just want to tell how i was trick, just read the contract when signing, this always happens to a new buyer, dont buy anything that they are promoting or selling. All of the promotions are covered by ur insurance..

Got a service from auto Nation in Hayward , facility is very clean. And the service advisor who help me name Jay is a very professional guy who know his job well.

Ir was the best buying process ever. We were I'm and out in about an hour

We had a great experience with Mohammad Ghulam (Mike) when looking for a new lease. It was my first experience with leasing and also my first experience with Toyota. They were willing to negotiate a great price and offered the most comfortable car with the best maintenance and roadside package available. I highly recommend Hayward Toyota!

My husband needed a truck Asap, they had what he was looking for. We were able to get the payment we wanted.

I had a very nice experience at AutoNation Toyota. My sales rep. Ahmad Qayomie was so patient and flexible. He led me though every step of the process. He was knowledgeable about the vehicle and more importantly he worked with me so that my payment fit into my budget. Yay!

From the beginning I called up the Internet sales and it's Kam who answer the phone. He is the Internet sales manager. Just another phone call to him and we agreed to the price. I think I got this car in a fairly good price. Besides Auto Nation there are two other dealerships I called and their pricing in higher or they don't have the right color that I want. Also, I have to return this car for a little scratch and dome lights is not working, they fixed them right away without a problem.

I had a great experience with Carlos @ service dept. He took care of me on time with out me set up an appointment and it was a quick service. I really recommend friends and family to come and visit Hayward Toyota.

Great service !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The whole buying process took about 1 to 2 hours. Everyone was so helpful. Thanks guy. I really appreciate it.