This is the first time I sell my car. I feel lucky to have Aaron Khel as my vehicle acquisition specialist. He is very professional, patient and trustworthy. I appreciate the service and help he provided

Not happy with the service department here at all. I took my car in yesterday for its 5k mile service (mind you my car is brandnew) and when I got into my car the plastic inside door panel and all the way to the plastic area where the seat belt is had been scratched deep into the plastic. I immediately went back to the service writer and showed him the damage and explained to him that I didn't have this damage before my service here, he said it couldn't of been the mechanic because they don't even get into the car. Ok, fine, someone drove my car though to the mechanics garage and back so it could of been them. He went and got his manager, his manager came out and said he could armor all the inside plastic door panel area, I said no thank you because I could do that. As for the area where the deep scratches extended to the seat belt area, the manager blamed it on the seat belt. So basically they damaged these areas and did not take responsibility. I am very particular about how I take care of my car and Toyota AutoNation of Hayward does not handle their customers cars with care when their customer's cars are in their possession.

Had a scheduled appointment to test drive a car through the Costco Auto program. Drove an hour only to find out car was sold. Never a phone call saying car was sold. Then trying have have us look at the next level up car. Very unprofessional. Plus too many of Toyota staff no wearing masks in the showroom.

Have all of their service staff wear masks since it is required of all customers.

Called Service Dept for the specific recall from Toyota about "Engine Will Stall" for my 2013 Prius V. I was confirmed to bring the car in for software update, although Toyota's news said I would be further notified by August. I did. When faced with the Service Advisor, I asked again about the specific recall but got no specific answer. When I picked up the car later, I received a piece of paper about the proof of software update was performed for the exhaust system. I don't understand why the Service folks had to hide the fact of the actual work up front? Did they think that being an old minority guy, I would not understand the technical details? I felt insulted.

Great service Michael and Jonh.

Good customer service experience, with this transaction.

I have had a mixed experience with this dealership. I returned (grounded) my leased Mirai and purchased a new Prius in December, 2019 from this dealership. The sales person Najim and the finance person Harish both were superb and purchasing of the new car was smooth. However, the used car manager from the dealership bungled up and did not report to Toyota Financial about the grounded Mirai. I came to know about it when Toyota Financial continued charging me for the Mirai. They even reported to the credit bureaus and my credit score took a hit by 100 points. I never ever had a single late payment until then on my credit report but for no fault of my own I am staring at a bad credit score and additional charges from Toyota finc for the months I did not have the car. Guess what, 6 months later I am still running around to fix this issue (been to their dealership 4 times) and they are not able to help and ignoring my call/emails. This is my 11th car purchase and a 7th Toyota and never had such issues with Toyota before. Please find another dealership if you can.

(Translated by Google) Very good service on East Bay! Good cervicio in the east of the Bay! (Original) Very good service on East Bay! Buen cervicio en el este de la Bahía!

I wish I would of had a better experience. I went in to get my battery checked (the battery had died as the car had not been moved due to shelter in place) on my 2018 Prius Prime. I jumped the car and made an appointment to get it checked at AutoNation Toyota Hayward. The check was quick and it turned out that I had a bad battery so it needed to be replaced. What turned me off was the messaging provided to me by the agent. The agent quoted a new battery for $195.00 + Taxes and $100.00 + taxes for the labor. I questioned why it was so much for the labor? She mentioned it was due to the location of the battery. I told her how is that possible? I had easy access to jump the battery so I could take the car there to get it checked. She went back to ask and came back saying the was misinformed and re-quoted me for like 40-80 bucks for the labor. This messaging made me not trust what information I was being provided so I went elsewhere. I did some research and the battery part for my car started at $125.00. I've had great experiences thus far at this service center and it is unfortunate that I was completely over-quoted. Now that they are back in business, are overpricing for both parts and labor?

Had a great experience, friendly team. They help me to take the best decision

I recently went to Toyota because I was interested in a commuter car. Long story short I worked with Abe who listened to all my requests attentively. We decided a used RAV4 was the best fit and I purchased the car! Unfortunately the gas efficiency was not what I was expecting since I commute 70 miles daily, I explained this to several managers and returned the vehicle the next day. I was really bummed out this car didn’t work out for me but I would recommend Abe to friends and family. I am a very difficult shopper and he was very patient. It was also really hot that day and we spent about 5 hours checking cars out. I feel like the staff worked with me regarding down payment, trade in info, and terms of agreement. Whenever I raised a concern it was addressed and I would be open to returning once I’ve figured out what car makes the most sense for me.

I’ve been a customer of AutoNation Toyota Hayward for years and have always received great service. Fernando and his team are wonderful! Had to take my truck in for a 90k service and he updated me on all the details, costs and time estimates. Fernando and his team are efficient, professional and very pleasant to work with! Thank you for another great experience!

Knowledgeable service representative and super friendly

Service department is always very helpful and my tech was nice and called when my car was ready!

Beware of Finance personal! Fraudulent sold me a Theft and Extended Warranty Policy. After arriving home and reading my contract , I notice I have 3 extra charges. One charge for 2556.00 and another for 1050.00 and one more for 629.00. Finance person also extended my Finance Term to one extra year without my consent!! Do not trust this dealership!! Read your contract before signing!! Don’t be fooled by the slick rats in the finance department.

I had a great experience selling my used car here, and want to commend Jintao Chen for making the transaction go so smoothly. I called yesterday to inquire about selling my used car, and within a few hours he was able to provide me with a quote after I submitted photos. He was very responsive and promptly replied to my phone calls, emails, and even texts. The next morning I came in and completed the transaction in under 25 minutes! I could not be more pleased with my experience selling a car here. Thank you, Jintao and AutoNation Toyota Hayward!

Great experience with Service Representative, Mario. You will not be disappointed with Mario. However, I was expecting my car to be washed and it was not.

Very poor service. I had appointment at 11:40 but I was severed around 12:30 in service department. Jay is very slow

They can always be nicer

The salesman are so immoral?

A little inconvenient because it took me an hour on Bart to get to and from the dealership, my issue not their fault.the service was prompt and professional and they did everything to make the experience easy

They are attentive, they give good service and they follow through.

Shaymin is the best

Great buying experience! Damien, Vinnie and Harish were outstanding. They found the exact car I needed, in the color I wanted, all from our first phone call. I drove away with a new Prius Prime the next day! ...and I got a great deal! Go see them, you'll be happy you did.

I did not appreciate my experience here. Things are not explained clearly, you are rushed, it is a loud chaotic stressful environment. I wish the sales associates took the time to explain things to me slowly. I didn't get half of the information told to me. That's even after asking to repeat myself. They show you papers, then take away those papers. Not coming back here.

The wait was extremely long, over 3hours for a 20 minute job The service workers were very attentive

Thanks AutoNation for your extra service of picking up my car during the shelter in place era and providing its scheduled service. Your driver was professional and excellent, and the service team did the service in a timely fashion.

(Translated by Google) I am very sorry for the service attention Autonation Toyota Hayward, in my last attention they did not do well, because they did not solve the problem with a flat tire despite having tire insurance. Toyota insurance helped me by giving me the possibility of change in Firestone from Hayward. Thanks toyota insurance. Jose Chavez (Original) Lamento mucho la atención de servicio Autonation Toyota Hayward, en mi última atención no lo hicieron bien, pues no me solucionaron el problema con una llanta pinchada pese a tener seguro de llantas. Me ayudo la aseguranza de Toyota al brindarme la posibilidad de cambio en Firestone de Hayward. Gracias aseguranza toyota. Jose Chavez

The service they do is good but I don't like them practically lieing in my face about work that doesn't need doing i.e. needs new tires when it doesn't or alignment when the alignment is fine or changing the brake fluid when not yet needed. Guess it's dealerships being dealerships. I'll go elsewhere.

Great customer service!

Service

(Translated by Google) Very good experience very good treatment thanks Diego you are very habitable (Original) Muy buena experiencia muy bune trato gracias Diego eres muy hamable

The team always communicates clearly, which shouldn't be uncommon, but has been in my experience.

Horrible experience. It was my first time buying a car so that made it even worse. When I saw the car I wanted I asked about the warranty since it was used. The guy said not to worry, that it comes with a Toyota certified used car warranty up to 100,000 miles! I was like, great! What an awesome deal. So I told him I wanted it. About 3 hours later waiting in the lobby the finance manager John Hamidi finally came out and we sat down to go over the payments and etc. It was about 10pm now. To make the story short he asked me of i wanted to buy a warranty for the car. I said no, why would I do that if it already comes with a Toyota certified used car 100,000 mile warranty. He said "no it does not" . He said it has no kind of warranty and that I must purchase one. He straight up lied to me. But I didn't know so I thought it was strange that the guy outside told me it did, but now this guy is telling me it does not. By now I'm so tired and hungry and I had my two little sons with me. I just wanted my new car and wanted to go home. Again, first time buying a car, so I thought about it for like ten minutes and I told him no, it's a new car, why would it need a warranty? It's a Toyota! It's a good made car. But he persisted. He kept bringing up hypotheticals like what if the engine blows up? What if the motor breaks down. I should have known better, needless to say I got scared so I panicked about my new car so I bought the warranty. I know, what a moron right? So now the price went from $24,000 to almost $33,000!! I signed the papers and went home. The next day I regretted everything. I drove back to the dealer and told John I want to cancel the warranty, he said ok, but that I have to wait a month. Another lie. I go home very mad and felt used. A few days later I get a letter in the mail saying "Congratulations on your new used car. Here is your information on your TOYOTA CERTIFIED USED CAR 100,000 MILE WARRANTY "!!!! Wow. What a liar. I could not believe John Hamidi was such a liar. I must of called him a dozen times. I spent hours trying to figure out how to cancel everything. Thankfully I did not wait a month as that would have put me past the cancel period. So after long stressful days and a few months everything got canceled. My car went back down to $24,000. Thank you God! Wow. What an ordeal. Don't buy anything from these people. For them to lie to me like that is just wrong.

1000am scheduled service and it took 45 minutes to drop my vehicle. At least 8 other vehicles arrived and were dropped off after I arrived before mine was processed. There was little to no organization at this site. One saving grace was a tech I approached and he went out of his way to assist. I will not be taking my vehicle back for service.

Waiting lines is more than 2 hours for routine maintenance

In my experience with Hayward Toyota I felt that they did a great job. Went there to buy a used 2019 Hyundai Tucson. Emailed Omid and said it was available. Got there on Saturday around 11 in the morning. Place was a little busy but Omid and another sales man FP helped me out. They said that the car was out for a test drive with someone else and that once they get back they would let me take it out for test drive. Got worried since the people might purchase it once they were done. Luckily they came back and were not sure so they went to there car to think about it. While they did that I drove it around and it felt fine. Drove on before while on a trip back home in Hawaii so I pretty much new about the vehicle. Drove back to the dealership and a said lets do this. FP came back and said your lucky since the other people were still thinking about it. Financing and trade in all went ok. Took a little longer because the whole printing system decided to crash. So the usual 3 to 4 hours at the dealership is normal to say the least. Got a good deal and that's all I can say. Thanks FP and Omid

Everytime I bring my car for maintenance Shamoun Aszed never disappoints me and got my car 2 hours before the promised time. I’m very satisfied with his customer service.

You’re not being honest, you tricked people. I will not go to your dealership again. You want to make money if people. You’re not truthful.

Very smooth service and experience. I came to view a car in their inventory not totally convinced I would buy it and I only wanted to see it in person. I was contacted prior to my arrival by Joe the salesman as well as the general manager that they’ll have the vehicle ready for me to see. Upon my inspection, the salesman was very courteous and didn’t force selling the vehicle to me which was greatly appreciated as I only wanted to see the vehicle. He allowed me to test drive and even provided me information when asked. I eventually bought the vehicle the same day because I was matched with great customer service and overall a great experience. Even after the purchase, I was able to request more vehicle information in minutes. Great and honest service. I’ve been on the market for my vehicle, and I’m thankful to get it through this dealership. 10/10 would recommend.

I have a 2019 rav 4 adventure and there is a odd sound coming from rear I suspect it's from the Rotors like grinding or gear retracting Toyota says it's normal to have that sound but I am not happy with the sound it's weird and they keep telling me it's normal.They are not even willing to diagnose to see actually what's the noise.I might take it to Ford and GMC to do a diagnostic and see a Lawyer because Toyota is not cooperating to fix my problem Iam simply not happy.Honda and Ford also have auto Brake on when put in Park and their vehicles don't sound like this where's Toyota says it's normal.Simply Iam satisfied and this is my 3rd unit from them.

All I can say is that the service was great and the representative was Tops and knowledgeable with their explanations.

I received an online survey regarding my recent visit. I called them to give them chance to fix my problem, but no one called me back Until the following day. I paid extra to clean up AC, but it wasn’t done.

I?ve been a customer with Autonation Toyota Hayward for years and have always had excellent service. Working with Thomas was no exception. I had a check engine light issue and he and his team were able to diagnose the problem and fix it efficiently. Even during this pandemic, I was given great customer service. Thomas and his team were very courteous, informative and professional. Thank you for your continued excellent service! Kudos to Fernando, Shamoun and Brian as well!

I was out of town and had issue with my Toyota Sienna that needed immediate attention. The Service Advisor Mr. Shamoun A from AutoNation Toyota Hayward helped me out with contacting the Toyota Service from my town and fixed it in next day. He’s courteous and professional. So, ask for Mr. Shamoun if you need to service your Toyota.

Autonation Toyota Hayward is the most unprofessional unhelpful car dealership. They were unprofessional from the start they accepted my deposit and set an appointment w me they called me one freeway exit away from the dealership and said they wouldn’t be able to work with us. We had been in contact with them since that morning. They did not respond to messages and hung up in our face. They proceed to set the appointment for 7 then call and say they couldn’t take that deposit. They had since 10 that morning to let me know that info, but instead let my Uber all the way from Oakland for no reason because they switched there price so late. Long story short don’t waist your time they will try to get over on you save your time and money and go across the street to Honda of Hayward.

Got a good car. Dealership not so great. Finance manager wanted me to take insurance protection for the windshield which he says was worth “3 grand”. Turns out the OEM windshield is $599 on sparks parts. They don’t even replace with OEM at this dealership. My trade-in had a broken windshield and they replaced with aftermarket glass before selling the car. Glad I didn’t take anything the finance manager offered. At least they let me put $15k down on a credit card. Should’ve allowed me to put the entire $60k on it. Ended up with a stupid finance contract so I could drive off the lot that day. They also took MONTHS to ship me the trailer ball and hitch they committed to with the sale.

I took my 2020 Corolla hybrid in for it's 15k miles service. We all know it's just supposed to be a maintenance light reset, a piece of paper with some check marks, and a car wash. Only one of those things happened. I should have known right when I got to the dealer and was told to stay in my car while 3 different people walked up separately to ask my my name and appointment time before walking off that it was going to be a rough experience. I arrived early for my 11am appointment knowing that a quick inspection (declined the alignment) shouldn't take upwards of two hours. At 12:30 I ask a guy at the service area to check on my car, he types some things up on the computer and says it's almost done. So I go to look for my car in three garage area. It's not in any of the three service areas. Ichecked the double sided garage's add well as the long garage on the side. I get back to the service area and ask someone else to look up my car. He types on the computer again, goes around his desk and comes up with my key and paperwork. The paperwork showed all green check marks, perfect tire pressure, equal brake pad depth as well as even tire tread depth. I laugh. I've had both right side tires replaced with the last 6 months due to punctures. There is no way the fronts are a 7 and rears at an 8. The last service I did there (right front tire already replaced) noted that three tires were at 7 while one was a 10. At least I know they did a real check last time. Somehow I gained tread on the other tires or the technician based the inspection on mileage. Anyway the same computer guy pulls my car into the service drop off area and pulls off all the plastics they had placed for sanitization purposes (add star). He gets out and tells me the key is on the cupholder and walks away (thank you, and have a nice day, too I guess). I walk up to my car and it hasn't been washed. Every other car that has been picked up had been washed. What have they been doing with my car for 2 hours? Why did i have to ask for my car when it was already done? Keep in mind no oil was replaced. The service is just an inspection. I get into my car and the maintenance required reminder is clear as day on the dashboard. "F- this" I say in my head and I leave. I reset the light on my way to work which i had to take 2 hours off for and spent the next morning washing my car. I get that it is a rough tine right now and maybe you guys are busy. But maybe limit the appointments you take then. My previous experiences with this dealer have been pleasant, but I felt like I wasted my time there and there worst part was that from a customer's standpoint my interactions with the staff there I felt like I wasting theirs as well.

I fully understand with the CV-19, most dealerships are working short handed. My Avalon Hybrid was on recall for a defective safety belt device. The service manager explained to me it would be about a two hour wait for the new device to be installed. Not only was my car ready in the time stated, it was also washed. My hat is off to those that serviced my Avalon. Thank you!!! S/Richard Purdee

They need to find a new finance director or train him on bettering his customer service. I understand the situation but there is a way in how you should speak to a customer without being rude. That being said I will not be going back and would not recommend to go there.

Valet service was much appreciated. Car was sanitized and washed upon return.

The actual price they offered me to sell my car is substantially lower than the email I got from AutoNation. I think it is a gimmick for them to offer you a nice price in the email to attract you to go to AutoNation’s dealerships. Then spending an hour later, they told me they cannot offer me the price they offer in the email even my car’s condition is perfect per my submission online. Since I took my time to drive 30 minutes during Shelter in Place period, I felt like I was forced to accept $2000 lower than their email offer. So do not trust their email offer. You will not get that price for sure!

The actual price they offered me to sell my car is substantially lower than the email I got from AutoNation. I think it is a gimmick for them to offer you a nice price in the email to attract you to go to AutoNation’s dealerships. Then spending an hour later, they told me they cannot offer me the price they offer in the email even my car’s condition is perfect per my submission online. Since I took my time to drive 30 minutes during Shelter in Place period, I felt like I was forced to accept $2000 lower than their email offer. So do not trust their email offer. You will not get that price for sure!

took care of me right away, very professional and courteous staff.

I had my 2009 cadillac cts serviced at toyota they did a great job

We have had the WORST experience with the finance department, completely unresponsive, will never call back. They charged us full registration fees on new car and only sent a partial fee to DMV. Filing a formal complaint with CA DMV as we speak. Have called at least 6 times and no one seems to be able to help and never call back. I would never tell anyone to go to this dealership ever based on the experience we have had.

Excellent service. Entire Staff is very friendly and Aaron was very helpful to give me a better deal. Prices of their used cars are very fair too compared to other dealers.

I have scheduled appointment with AutoNation Toyota customer service through phone on 3/23 for two recall service. On Monday, which is 3/23, I dropped off my car to their service advisor that is named Fernando Ruiz, and then he asked me what additional service I need. So I told him my appointment is for two recall, however, if I can have the 5000 mile maintenance service that will be great. Everything went smoothly and he informed me I could pick up my car around 2-3 pm. After dropped off my car at 8 am, I went home and waited for their calls. At around 11:30 am, Fernando left a voice message that he finished the 5000 miles maintenance service but the recalls were not done yet, they need to order parts. When I made an appointment, I confirmed with customer service lady that checked their warehouse and the parts were ready to install at the same day. However, the service advisor, Fernando Ruiz, said they don’t have the parts now and the parts is on the way , so they will call me back when it is ready. When I picked up my car, Fernando Ruiz was off work. Another service advisor called Heidi looked friendly and explained that sometimes this situation often happens because customer service will make mistakes on it. On 3/26, Fernando Ruiz left a voice message that the parts were ready to install. I called him back and double confirmed with him that he will hold the parts for me and I mentioned I don’t want to waste my time again. He said he doubled check with warehouse and they were ready to install the parts for my car. At last, he made an appointment for me at 8:40am, on 3/27. Today, when I drop off my car, another service advisor Mario told me the part is not available today and they won’t do anything for my car. I am so angry for their unprofessional service, internal miscommunication and lack of responsibility. I complained that I talked to the customer service on Monday and then I didn’t have any parts service on my car. After that, I double checked with Fernando Ruiz on the phone to make sure they have the part ready. However, they still don’t have the remedy available now. Mario said it is not his fault and Fernando Ruiz will come back at 9:30 am to explain this situation. At the same time, he showed me they didn’t have remedy available today and he didn’t had any solutions for my car. Mario said I could stayed till Fernando back to work at 9:30 am. I didn’t stay because I don’t have time and then I left. So why Fernando Ruiz called me and confirmed with yesterday!!! For first time, I kindly understand they might have miscommunication with customer services. However, for second time, their service advisor called straight to me and checked the part is available to install. As a customer, I feel so angry. It wasted my time and it is ridiculous!

Excellent and service was very helpful

They waste your time and money. I was here to buy a car and so many mistakes in the paperwork. They accused me of having a fake social number when they did not put the correct number. After when signing the paper work they printed someone else paper for me to sign for the car. They did not notice it until I had told them. Also the sales employees are racist!!! They had one job and they couldn’t do it right.

I was told at 1530 (Brought my car in at noon) that I needed new rear brakes. When I was later called and told my car was ready for pick up, I came in, paid, then waited for half an hour for the car to be washed. If the car is “ready” then I should be able to show up, pay and go.

It was definitely one of the smoothest car sales transactions I ever had. I was very happy with the whole experience .

Shamoun was very helpful with deciding what service needed to be done. He has also given good advice in the past. I am very satisfied with the work that was done.

Be carful when buying a used car from this place! The service from the sales people is what you expect from any sales person at just about any dealer,helpful friendly reassuring!,until the car is yours,it was my experience that after driving away with a used 2017 Toyota Sienna on a Friday night the next day my wife takes it grocery shopping and she calls me says there is a light on the dash I drive out to her it happens to be the low tire light,witch I understand this can happen anywhere any time even to a new car, we wait for Monday I take it to my local auto shop to get the tire repaired while it's there I have them give the van a full inspection and check the wheel alignment because I noticed the steering wheel was crooked,so I get the call from the shop they find a screw in two diferente tires I tell them fix it,they go on to tell me what they find on the inspection I'm es seriously surprised because I was reassured by not one but 2 of their sales people that they could not negotiate the price because it was already so competitive and they put a lot of money into theses cars to have them ready for the new owners, so the shop tells me it needs rear brake pads they are down to their minimum thickness they need to be replaced also the window seals for the front windows seem to have been glued to the window frame,there is a crack on the rear tail light I had also noticed my self that the vans interior carpet was very dirty after pulling out the floor mats I notice like they didn't bother to remove them for the delivery "detail" after I tried to reach them I finally got a name of the manager I had to speak with Erik the used car sales manager,it took a while for him to get back to me,when he finally called I explained what the shop had found and by the tone of his I don't care voice quickly responded well you should have brought the car back and we might have taken care of it for you,mind you I live 45 miles from this dealer about an hours drive two cars my pregnant wife in one dropping off the van maybe waiting 1-2 days to get a car back witch we need! Wasn't an alternative for us,at this point I am pretty annoyed at the service provided especially by Erick the manager he then goes on to tell me again bring it by we will give you a full detail worth $250 and a tank of gas,I spent $675 on repairs on a car I just purchased and was reassured "dint need a thing”they are inspected thoroughly otherwise Auto Nation would not let us sell it. Also make sure to do your own loan shopping they will assure you the "banks won't allow them to do anything better for you! You must give a big down payment wich in my case was a lie! Their banks wanted to stiff me with a 23.99% rate I then went home and shopped on my own capitol one came back with a lot lower rate of 10.93%!! Be carful!! Below I provided pictures of the filth left behind after it was “detailed” and one picture of the parts that came out of the van provided by the shop I took it to.

I had a fantastic experience with AutoNation! Would definitely recommend them.

(Translated by Google) I went for a recall and the person named Fernando attended me in a bad way (he is imposing and discriminating). The other employees were more educated. (Original) Fui por un recall y la persona llamada Fernando me atendió de mala manera (es imponente y discriminador). Los demás empleados fueron más educados.

Had a flat tire coming home from work and the next day the shelter in place was formed. Didn't know what to do so I called Toyota to see if they were still working. the girl on the phone was very nice and gave me an appointment that day. I got 4 new tires. I'm very happy.

Shamond was so nice and helpful i always recommend him to all my friends. one thing that i notice since i was waiting for almist 4 hours . the two ladies in cashier dept. was complaining a lot I am already getting my car but instead they gave it to another lady. I am in a hurry that coz i am waiting for almost 3 hours. my car was already in the front if this two cashier was not busy complaining to each other they know that my car already parked out side. but no i am already getting my car so after i paid i have to hurry up and go back to my work place and get all that i needed. but i have to wait for my car key again my car was outside but my car key was not inside.

The waiting time for this service was 3.5 hrs! And it took less than 30 minutes to service this. This was after taking an appointment. All they did was tire rotation and made me wait for ever. Will not be going there again!

Somebody was suppose to get back with me because of some needed repairs

My only complaint re the whole experience was the loud grating music which was blasted through the showroom the entire time non-stop. It was so annoying and nerve jangling that I literally had to go outside and remain there except for when I was needed to attend to business inside. Based on that alone, with everything else beyond reproach, I would not wish to put myself in that environment again. It left a very bad taste. Except for this caveat, I would recommend this dealer.

bad costumer service bad experience with the sales person's especially with Cesar

My dealer was great at helping me get exactly what I wanted. I just read the brochures for the extended warranties which was described by the funance guy as ?just throwing it in? but charged thousands for it and the full coverage that he said would cover the upholstered seats, scratches, any problems at all, certainly does not! What a fraud! That said, I love the car. Still waiting to hear back from the sales manager...holding my breath! But it was on Costco Auto Program, so that?s the next call!

Completed my 6 mo. service. On my 3rd service advisor who explained the expensive service agreement I purchased when I purchased my auto. I have a better understanding of what is covered but still have questions.

I bought a used car at the AutoNation in Fremont, but took my car for a warranty repair at the Hayward AutoNation because it is much closer to my house. I had an extremely mixed experience with the service branch. The Pros: I found the service team to be extremely friendly and responsive when I would call or speak to them in person, and I felt that they were very honest about the car's issues. I brought my car in for an issue with the check engine light and their team identified a much more costly and dangerous issue with the transmission that had not yet presented symptoms during my everyday driving. They were quick to inform me of the issue and were honest and up front about how the repair would be covered under my warranty. I felt I could trust what they were telling me (which I can no longer say about the branch where I bought my car.) They provided me with a rental and made the process pretty painless, including providing shuttle service when the rental company was unable to deliver a car before they closed. The Cons: The front-facing end of the service department seems extremely disorganized and either mismanaged or under-staffed. The young man who was my service advisor was extremely nice and tried his best to be helpful, but it often seemed like he didn't know what was going on. I would go days at a time without hearing updates about the status of the repair, while at other times I would receive updates at weird hours. There was a strange miscommunication about my initial car rental, and I had to speak with multiple representatives to determine what was going on. Most concerning was that the service team accidentally released my car to me before having the new transmission reprogrammed, which could have caused me costly issues down the road. They provided me with a rental car (again), but it was extremely inconvenient to drive 30 minutes out of my way and drop off the car right after picking it up. When the car was ready, my paperwork was incomplete; I had to wait several days before I finally received a full version via email. There seems to be some sort of behind-the-scenes issue with employee training, organization, or communication. I don't completely fault the young service advisor, who seemed overwhelmed and inexperienced, but the management needs to provide better oversight.

I will never buy automobile, truck SUV Van no enough selections salesman was so bad enough that I will never buy anything from him

They only waist your time and your money. I scheduled an appointment and I spend more than 3 hours. This is not my first time. I have been here several times same problem. I didn’t complain I thought it’s normal but last time I saw how they work. It was the worst experience I have seen last time. I have seen the people who comes after me they left one hour before me. I went three time to see if they start work on my car but no it was parked 2 hours on the parking lot. I never go again. Thanks

Thanks to Jay and Preston for your help, fixing my Echo.

Bought a certified pre owned 2018 RAV 4 on 2/1/2020. The ad said the vehicle can be returned within 5 days and 250 miles. After finishing the long purchase procedure around 6pm and while driving on the way home, I immediately felt the car couldn't go straight. It was pulled to the right. The 2nd day, I took the car back. The service technician adjusted the tire pressure. I drove home again and felt the same problem, pulling to the right. Then on the 3rd day, I took the car back again. This time they did the alignment. But the problem was still there. By this time, I had already lost all the pleasure of driving this car. I decided to return it to hayward Toyota on the 4th day on 2/4/2020 and signed the release paper. I was told I would receive a refund check within 10 days. Today is 3/3/2020. One month passed and guess what? I still haven't seen my refund check. During the past month, I went back 2 times and every time, I was told they forgot to request refund to financial department and they would do it right away. My whole impression to this dealership was they were NOT organized at all. From the sales to the final paper signing to the return, every time I walked in, I didn't know who to talk. Two times for service, the front desk told me to wait for a specific person and that person was not in that day. When I came in to inquire the refund check, they asked me who took my key on the return day. I had the release sign-off paper in my hand. How could they not able to find out the status of my case? By the way, the car was sold again one week after I returned it. One month passed, but I am still waiting for my refund check. Do you think they purposely delay my refund check? Or expecting I forgot about this refund? Holding a refund in an amount of $20K+ for a month, should a "oops, we forgot to request" be laughed off?

Yesterday my car was in for a minor service and I was surprised to learn that there was no longer a shuttle pick up and that I would have to wait for two hours. At the end two hours, my car hadn?t even been started. My service advisor, Rodrigo Marquez, drove me home and brought me back when my car was ready. This was above and beyond considerate.

I am very angry with the seller I told him that I wanted a toyota camry xse with panoramic sunroof and they made me sign a contract and when they gave me the car it was not the car that supposedly had bought it now I have to wait a week to order the car that I want this is my last time that I'm going to buy a car in this dealership

DIEGO WAS HANDS DOWN THE CALMEST, COOLEST, AND COLLECTED SALESPERSON I'VE EVER DEALT WITH. He had an answer for every problem I brought to him and absolutely worked with me to get the EXACT car I wanted. He didn't try to sell me on anything I didn't want and respected my opinion on anything I said. Definitely coming back for a RAV4 to him and him only.

2/27/20 Purchase new sets of key for my 2005 Toyota Sequoia, wen't to service Department they said they could reprogram, They charge $370.00. I call the towing to tow my Truck at the dealership to program the new key, it will be ready like 5:00 PM to 5:30 PM, at the end of the day they told me that they can't re-program the key, what the heck they have all the programming tools and software to to id and all they have to do is re-flush the ECU of the Truck, so have to call AAA again, to tow the Truck to Independent Shop, and called locksmith to program my key's Locksmith did it in 2hrs and works great, for cheaper price, this Dealer ship service department SUCKS.

This place is horrible absolutely no customer service. They act like you are doing them a favor by coming in.

2/27/20 Purchase new sets of key for my 2005 Toyota Sequoia, wen't to service Department they said they could reprogram, They charge $370.00. I call the towing to tow my Truck at the dealership to program the new key, it will be ready like 5:00 PM to 5:30 PM, at the end of the day they told me that they can't re-program the key, what the heck they have all the programming tools and software to to id and all they have to do is re-flush the ECU of the Truck, so have to call AAA again, to tow the Truck to Independent Shop, and called locksmith to program my key's Locksmith did it in 2hrs and works great, for cheaper price, this Dealer ship service department SUCKS.

2/27/20 Purchase new sets of key for my 2005 Toyota Sequoia, wen't to service Department they said they could reprogram, They charge $370.00. I call the towing to tow my Truck at the dealership to program the new key, it will be ready like 5:00 PM to 5:30 PM, at the end of the day they told me that they can't re-program the key, what the heck they have all the programming tools and software to to id and all they have to do is re-flush the ECU of the Truck, so have to call AAA again, to tow the Truck to Independent Shop, and called locksmith to program my key's Locksmith did it in 2hrs and works great, for cheaper price, this Dealer ship service department SUCKS.

I have a Toyota Prius 2017 , I have done a service in this place , my prius use to do 55 MPG after service start doing 45 MPG , they broke my car and they charge me 850 dollars, becareful with this people

I bought the car for my family, It turns out they sold me a car with a broken window. When I tried to call to have it resolved no one including the sales manager who sold me the car would call or email me back. They also sold me a service that I didn’t need and I’ve been trying for two months to cancel it they give me to run around and haven’t fixed it. So far my impression is that I’m dealing with a bunch of crooks. And I have phone records and emails to prove that I have a receive call back or email responses from certain members of the staff. Beware!

Andy in the service department's demeanor was outstanding.

I don't know what to say here but I believe all deals are always sell more which technically not required for your car. I also had bad experience here and later I came to know that it's not factory recommend service at that odometer reading . So just be careful when you get lots of service to perform think for your car. Check factory manual and decide.

We brought our car to this dealer for an oil change. The Service Advisor (SA) who help us is kinda discouraging and trying force you for the services you don't want to be done. Also, the SA even told us why don't we just bring our car to the oil changer or jiffy lube instead to this dealership if we only need an oil change. This kinda unacceptable attitude toward the SA. Also, there is a free car wash for this dealership and if you will not ask them to have it wash, they don't even wash it automatically.

Shamoun A. was very efficient and helpful diagnosing the problem and scheduling repairs so I had my car returned the next day..

Great and friendly sales and finance team. Service was great and again most were very attentive, friendly and made sure I was happy. I was given detailed instructions so I knew what to expect. Above is what I loved about you: The only negative thing I experienced was picking up my car. I had my widows tinted. My service rep was aloof, not very friendly nor Instructive. When I got my car it was messy looking. The oil sticker and the temporary registration was taped to my rearview mirror and the paper floor mat was all disheveled. I saw “bubbles” on the top of the windshield where the tint didn’t adhere well. I mentioned this to the person who gave me my keys, no reaction. If I didn’t have to get to work I would have pursued the issue.

Today (02/22/2020) I had my car serviced here at Toyota Hayward. My car was due for a regular oil change and minor maintenance. I was told it was going to be ready for pick up at 11AM. It wasn’t ready until 3PM. When I went to pick up my car there a BAG OF MARIJUANA laying on the floor along with my personal documents with MARIJUANA scattered over it. Overall just an AWFUL experience here.

Very Professional! Very Transparent!!!! Kept their Word/Promises!

So many things went wrong . The guy that serviced me was the same guy from the previous time . Last time I went he said I wouldn’t have to pay. When I called to make my most recent appointment and I was told that I wouldn’t have to pay. Came to my appointment and he wanted to charge me . I told him everything he told me and showed paperwork and told him what I was told on the phone. He was now saying something totally different. He was rude and very sarcastic. To top it off when everything was done my car couldn’t be located. Once my car was located my car keys were missing. I was there since 7:15am and I literally left at 12pm. Something that should have taken 2 hours took half my day. I had to cancel my sons appointment since my car and keys went missing . I will not want to be serviced by that same guy. All the manager did was give me a discount for the “confusion”. If I could give this recent experience NO stars I would .

Andy Arce always helps me out. That's the guy!

Parts Dept was very helpful, Service Dept was ridiculous.

Fast serviced one all the time triquitraque services

Shamoun Aszed took care of my oil change promptly. Professional and courteous is why I continue to bring my Scion to be serviced here.

I requested for a complimentary car wash and it wasn’t done. I was told that it would be done but the place did not come to word with the agreement

Service is fast .... earlier that what was scheduled

Was easy and not high pressure experience.

Good experience. Low pressure.

This was to be my last visit to Auto Nation Toyota, Hayward! I took my 2015 Toyota Tacoma there for maintenance checks since I bought it new in 2015,.... but no more! They are inefficient, non-caring about the customer, and too expensive for the work being done. It shouldn't take 7 hours for a simple maintenance for 55K miles check up. The service advisor was too pushy about getting me to pay for un-neccessary repairs. I used to not mind waiting there in their lounge area, as there were free donuts, plenty of coffee, wi-fi hookup, and comfortable chairs to relax in, but I guess due to cut backs or budgeting, they took away many of this. I decided to use their free shuttle service to take me home while they worked on my truck. That was the only thing that worked efficiently, and I want to send a shout out to their one shuttle driver, "Irving", who was very friendly and helpful. A tremendous employee. I think because of the volume of cars and trucks they work on, their mechanics have to try and rush things through? After I came to pick up my truck, later in the afternoon, I drove it away and right away the check engine light came on? So, I took it back, told the advisor and he had a mechanic look it over. A hose was not tightened down properly, is what they told me. Shoddy work if you ask me! I wasted a day with Hayward Toyota and will find an independent mechanic for my next check-up.

Okay, for a car dealership. Sean was a cool guy.

Most of the services were good, but I requested the oil change, but they did not do it. Plus after car wash there were many new scratches on the body.

Hats Off to Omid and FJ the sales team ,they helped me thru everything and I was very comfortable . I would like to thank Alex from the Finance Dept.everything went so smoothly I loved it. Great dealership to buy a car, everyone is so nice!!!!!

Bought 2020 Toyota RAV4 Hybrid XLE from Autonation Toyota Hayward on 02.02.2020. So far I am very please with the purchase. Use my Costco ,membership to buy and there was no haggling. The car drive very smoothly and has excellent sound insulation. I use the car mostly for city driving, suppose to get 41 mpg. Love the blind spot sensor.

Great service done by experts who put the efforts to satisfy customers and ensure service is done on a fashion and timely manner. providing good service, safety and a healthy car.

Excellent service done by experts who put efforts to satisfy customers, and making sure that everything needed is done on a fashion and timely manner to ensure good service, safety and healthy vehicle.

I made an appointment as was requested for the recall. When I arrived for the appointment I was told that they did not have the parts needed and I would need to reschedule. At the second appointment I was told that they did not have time to do the work that day and I would need to reschedule. Finally on the third appointment the recall work on the air bag was completed. In addition to three appointments and no phone calls to tell me to reschedule, the Hayward location is poorly organized and too filled with people and cars and employees. It is not a positive experience.

We were referred to AutoNation Toyota Hayward by Costco Auto Program. Being first time user of this service, we were surprised how easy and smooth the buying process could be, which included a trade-in as well. Thanks to Dmitriy, the Internet Sales Manager and Henry, the Loan Manager, for their friendly assistance, we drove home a brand new Sienna.

Great job thank you to the advisor shamon he’s the best customer service and customer care

Great job thank you to the advisor shamon he?s the best customer service and customer care

Great experience working with Andy. Job was done as promised. Will definitely bring mar suv back for other services

Service was quick and professional

came to this place to find out what's wrong with the VSC/ABS warning light that pop off my dash board while i was driving. by the way, the warning light was gone after i turned off the engine but curious as i am and thinking of my safety, i brought the car for a muti point check and oil change. brian was my advisor and he suggested to do a diagnostic that will cost me $180.00 on top of oil change fee, to cut the story short, i ended up paying 1,576.39 and i was so disappointed. i feel it was a rip off and a take advantage strategy to make money out of customer's expense. thinking of not bringing my car anymore in this dealer coz they will keep finding alleged things broken, things need to be fixed, need to be changed on the car just to get a good commission. sad and mad

Toyota Scheduled for the First service appointment and Went there, But they said it is too early to do the service. Why would you schedule it and yet you know that its too early for that?

I will recommend Hayward Toyota

Great service! Their service department honored the scheduled maintenance agreement that came with my vehicle purchase from AutoNation Lexus Tampa Bay. Their customer lounge was quite comfortable, despite being busy.

It cost me $180.00 for a diagnostics report that I didn?t get a copy of and they didn?,t solve the problem. Two days later I bought a new car, not at Toyota. I will never trust Toyota again.

I purchased my car in Sept 2018. The Financing guy said that they really recommended the extended guaranty I refused and they said it would pay for it’s self with just the free oil changes and maintenance services since they would be included as part of the Waranty. Well since the first services are part of Toyota for the first 25,000 miles I took it to my nearest dealership in Gilroy. I had them look up the Waranty since the Hayward Toyota Reps had told me I could take my car anywhere and not have to pay but Gilroy Toyota never found my car under Waranty. When the 30,000 miles maintenance service came up I decided to schedule the appointment directly through Hayward Toyota even doughy I would have to drive 2 hours but I needed to make sure my car still had the Waranty. I spoke with the dept. in charge of making the service appointments and asked to check on my Waranty before taking the trip she said someone would call me back but I still made the appointment for the following day. The following day came I never received the call and I still took the chance and drove because I was sure my car had to have the services covered but something did not sound right and I had to fix it in person. When I arrived 15 mins before my appointment and after driving for 2 hours I was told I didn’t have an appointment and that my car did not have the services covered under the plan I had purchased and was sent to speak to a financing guy inside they pulled out the waranty and told me that the maintenance was not covered. I asked for at least a discount after I had driven so far and had been lied to. I was sent back to the service department and told to take my paper work back to financing after paying to see if they could do something but I stood outside for over 10 minutes and was told to wait by my car I waited and asked for help again I said look I will pay for the service just do the oil chance and they told me to wait that I had to speak to another person I saw all the cars taken in for service even the cars that came after me and at that point I knew they were not treating me fair. I did get upset and asked to speak to the manager, the manager was a person that had been sitting in front of his phone the entire time I was waiting on front of him for over 30 mins at that point I lost all trust in them they were just playing games, or discriminating me for some reason. I did go back in to let them know how disappointed I was after I had spent practically all my day just trying to get a solution or that point just the oil change on my car even if I had to pay but when they saw how disappointed I was and after 30 mins they decided to take my car in but at that point they said I would not get my car back at the promised time I knew I couldn’t trust a group Discriminating Liars!!! Don’t trust them!!! I’m sending my Credit Unión an email about this to make them aware and make it public where ever I can..

(Translated by Google) Good tools. I'm there as a tourist. I've been using for 28 years in my hometown Toyota. (Original) İyi araç. Ben turist olarak bulunuyorum. Memleketimde 28 yıldır Toyota kullanıyorum.

Someone there called me to schedule about 30,000 mile service. We made an appointment, but there was no email or text confirmation although I did ask for one. I showed up today and they said I had no appointment. I talked to a service manager regardless as it wasn't very busy for them. I was quoted $80 for oil change, and the service manager refuses the coupon they emailed because oil change was not a service although nothing in the email excluded the oil change. Also, another service manager recommended me against getting an extended Toyota Care in my previous maintenance 'service' visits here. I also came to this place to look at new car 2 years ago, no one bothered to greet me. I didn't bother to even ask. It also happened another time when I stopped by after a business trip nearby. They saw me and stood still all the way up to cat call me if I need something. This place deserves less than 1 star.

friendly and they do a great job.

Bad experience,manager didn't treat me as supposed to do,bad appreciation for my car, horrible costumer service,the only good one was Sarah ,I don't recommend this this dealer,if wanto to buy a car

Everyone super communicative & professional, so impressed

Fernando is absolutely amazing! He saw us through wheels being stolen, causing car damage, a horrible claim adjuster, a misdiagnosis from another location, and a damaged tire from a different location, making each experience thorough, painless, and informative. I have learned my lesson and will not be going to another location again for anything!

I sold my car to AutoNation Toyota Hayward. I had shopped around with various dealers and have to say that I highly recommend AutoNation over their competitors. Not only is their car selling process fast and simple but they also gave me a very competitive price.

These folks were awesome when I sold my vehicle to them, and purchased my daughter's car from them, in part due to their accommodating Service (SALES); However, when it came to getting get car serviced, (which I purchased an ADDITIONAL POLICY for), I have not heard a word from them (SERVICE), Call daily, only too hear "No one is available to speak with you now, as they are with a customer. However, they will call you right back". Ok... That went on for about five days... Then, I was forwarded to several managers (left urgent messages), then the general manager, who was supposedly awaiting my call in his office... AGAIN, urgent voicemail left). The policy: wheel and tire protection; if ONE wheel needs to be replaced, and they cannot find the wheel because they are custom, per the policy, they are then mandated to replace all four wheels off my choosing, so they match. I dropped it off on 12/24. It is now 1/14!!! So, I will have to diver to the dealership tomorrow and demand my car be fixed, OR, They can cut me a check and I can find a set and have them done same day. It's a Honda Coupe guys!?... Really? My daughter has been severely inconvenienced by all of this. Did I also mention they dropped me off at Enterprise in Christmas Eve and I was left with all my Christmas gifts on the side of the road because there were "not enough cars left".... I really don't care if they are trying to save by hunting down a rim that is no longer in production. I did not pay thousands of dollars for this policy to be out a car for a month! In this case, they can give me the money back I paid for the policy, and I will go replace the rims myself! At least call me! although the sales department was lovely, I will never, come to the dealership again for anything if I have to with this type of service. Too bad; I really did like them. They have lost our loyalty for service. Need my child's car.....

The selling of my car to AutoNation was seamless. Once I sold my car the staff was no longer helpful. I left my FasTrack transponder in the car. I called 3 times and emailed and Aron my rep didn't even acknowledge me. I feel like customer service should extend past the single transaction.

(Translated by Google) Good service (Original) Buen servicio

Very good

They supposed to call me a like 14 days ago, haven't heard anything jet

No reply for any problem Just received money from us For my friends please don’t deal with them to avoid any problems

We Bought a car from Joe from Auto Nation. It was the best experience we ever had with car dealerships. He was professional, Fair And very knowledgeable. It was a pleasure doing business with Joe at AutoNation . So now we are buying a second car from him. Annalisa Noonan

This was my attempt to sell a vehicle through AutoNation. The experience was extremely positive. I questioned the first offer I was given by AutoNation because it was lower than that given by Kelley Blue Book. AutoNation agreed to match the KBB quote assuming my car passed inspection at the dealership. At this point I was thinking." Oh here we go. The dealer will nit pick my vehicle to reduce the 'guaranteed offer". But no! My car was as I had described. The assessor agreed and I was paid the full amount. Fantastic!! Thank you.

The service advisor was really great! She tried her best to attend to my vehicle's issue despite being so busy with other clients. But I couldnt say the same for the mechanic who worked on my car. I still experienced the same sound when i step on my brakes from the rotors when it was glazed and after it was sanded. They tightened up my ebrake so much that i couldnt lift the handle to just one notch. I was told that they had to do it temporarily since i had to take it back the next day but even if i reminded them, they forgot to restore it back the way it was. I spent close to $500 which includes diagnostics and they cant find anything wrong despite hearing these noises in the under carriage which wasnt there before. Ill have to take a leave from work and wait 3 to 4 hours if i bring it back which is not convenient. Im now stuck with a 2 yr old car that performs like a 15 yr old until i can get a new one.

i came for inspection as i heared a noise coming from the car after 40 MPH and i told them i will buy this car so i need a 100% info and the told me nothing on the car and the recommend replacing the tiers and after replacing the tires and after bought the car the noise is the same so i cancelled the deal with penalty and paid for 400$ tires and paid 120% inspections so this is not accepting for me

New Year, no pick up Shuttle, surprise with this, i guess make big change. Hope my service get it done.

I came in already knowing which car I wanted to test drive, and probably buy, because I did my research...the sped the process along very quickly and were semi-patient with me...were understanding about credit situation....got the car I've always wanted out of it.

Good customer service and on time. Good job.

Jay Wampler, the service manager for my car (2007 Toyota Camry Hybrid), has always been outstanding in the service he provides. He is always fair, honest and informational about my car. I am totally satisfied with the service provided by Auto Nation thanks in large part to Jay. They have been servicing my car since I bought it new.

Scheduled first 7am time slot and waited just under two hours for first service since we bought it. Good coffee machine helped the wait. Vehicle was not washed when returned though.

I bought a new toyota Camry.excelent serviced im very happy the way i was treated.tank you.

We looked at 3 used cars and all 3 appeared to have been in some sort of collision. I base this on poor fit, missing screws and repaint of front facia.

These people are braking the stigma of intimidating dealers. Everything is up front and presented to you if you ask for it. They are really just to get you into the car you want while still accommodating your budget! I wanna give a special shout out to Arkadi and Henry for helping me out, they made my car buying experience completely stress free and answered all my questions!

Quick service, I was greeted right away and my car was serviced right away. Andy was helpful in getting my car serviced, he followed through until the service was completed and brought my car back. Thank you Andy.

I was helped by Rodrigo Marquez and he was great at his job. He went above and beyond explaining what my truck got done and what it needed to get done in the future. I will definitely ask for him and schedule all my future appointments with him. If you can please thank him for me and tell I?ll see him at my next service and to keep up with the great work and excellent service.

This is review is a bit overdue! I purchased a vehicle back in May 2019. Vinnie was great! He was super straightforward, called or emailed when he said he would and made the car buying process amazingly simple. Most of the process was done over email and the phone and I spent less than 1.5 hours in the dealership when I picked up the car. The finance guy tried to get me to buy all the usual extra stuff, but the push wasn’t that bad. Thanks guys!

👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍💯💯💯💯💯

The buying process was too long, but worth it, compared to other dealerships.

Service was great, but they need to fix the recall system. We made our appointment, came in , then they say that they need to order the part..?? Really... they should have it on hand since we made the appointment. Otherwise, great service.

The people at AutoNation Toyota hayward are rude & unprofessional . Not very knowledgeable & bad people skills. I purchased a 2011 Camry with no floor mats & I was ripped off. I paid double of what the car is worth. They wanted money down, I wish i would have went to nissan or honda! 😵👎

My service advisor was great and the customer service was very good. Since I have a Hybrid I really only feel good about Toyota doing my repairs

On time, great service, friendly atmosphere.

NEVER BUY A WARRANTY FROM THEM - WARRANTIES WILL BE DENIED - I learnt it hard way. They sold a warranty to me worth 3000 USD telling me that all mechanical replacements and computer related issues will be replaced. But when time came to have a recommended replacement of mechanical part worth 3000 USD, warranty was denied by playing with words of contract. Save money, don't buy warranty. Why is google deleting my comments on Auto nation ?

Great service, on time, friendly atmosphere. Advisor is knowledgeable, car care is done within 30 minutes

I dropped off my new purchased car for installing LoJack device on Friday 12/13. The advisor said I need to leave the car over night and contact me on Saturday. I called back on Saturday since I didn’t receive any update. No one can give me update. Now it is Monday, still no update on my car. I have no idea what’s going on. Can someone at least contact me?

Don't sell warranties to people if you know that warranty claims will be denied.

I purchased a used RX 350. I discovered the vehicle did not have an owners manuel the next day. I returned the next day and was told that it?s too expensive for the dealer to provide owners manuel?s to replace a missing manuel. You pay thousands for a vehicle that has features that you need information in order to operate. Poor customer service! Good coffee though.

Thank you Andretti Santiago for your great service and help.

Had a great experience with having my car serviced at this Autonation Hayward dealership, Andy was very helpful and explained well what my car needed. Highly recommended !

I would like to thank Rodrigo for helping me and going the extra mile! Superb customer service. 10/10 on everything def recommend him my challenger will definitely be coming back here! Glad to find a place here close to San Fran since I just moved from Texas didn’t know where to take my baby or where I would start building trust but Rodrigo def made me feel comfortable to make this my new car home

I did not purchase my vehicle at this but decided to have my car serviced here because it?s closest to my home. The staff was friendly. The service was also quick! I will continue to have my car serviced at this location. I was also pleasantly surprised that my car was washed!

Complete experience of buying my first car is smooth and easy. Deigo and John are amazing.

The use of AutoNation proved to be very worthwhile. The service was great and the car we chose seems ideal for what we needed. The effort put in by AutoNation to make sure it was in top condition really shows. I plan to use the company again.

Was told parts were in stock. Upon arrival I was told parts were ?not? in stock. Not happy yet !!

I am giving two stars because AutoNation honored my Costco pricing and they were willing to negotiate, albeit painfully. The sale was tough, and after the sale it's even tougher. Don't let the pink-plate marketing fool you - AutoNation is a traditional, high pressure dealership which includes everything that comes with it. From salesmen making commitments that the Service department will not honor and pressure to make a deal - you will get the traditional experience here. I have had two visits with the service department so far, both setup by my salesperson during the purchase process. Both times, I've been met by extremely long wait times, a service person who pushes back on the commitment I got from my salesperson (in writing on my bill of sale) to enable a feature on my remote and, the latest - a dismissive attitude about the issues I brought up during my first service. I'm going to be taking my new 4runner with under 3k miles that has dash lights on, squeaky brakes to another dealer that will (hopefully) give me the same respect and kindness that I'm trying to pass their way. It's pretty clear that everyone there is being pushed hard to meet numbers (sale, service, etc) and doing the best they can, and getting frustrated with their limited resources. Management should hire more folks and shift their efforts towards building relationships and repeat customers vs trying to put numbers on a board. I will be heading to another dealer for my first (and all) service. Hopefully management will shift their focus towards putting the customer first, give their staff the ability to spend time with folks and build lasting relationships.

Shoumen in service help me get the best sale price for my oil change and cabin filter

There was a recall for A/C emissions on my 2012 Camry. AutoNation Toyota in Hayward handled the recall very quickly and in a very professional manner. The facilities were clean and well kept. The staff provided me with a ride home after I dropped my vehicle off. One of the service managers went the extra mile and provided me with an emissions document for the DMV in case I was asked for proof of the repair.

Thank you Heidi for taking care of everything for me. Heidi explained what was needed to be done on my 25K maintenance as well as going over the 30mi maintenance. She took time to explain it and made sure that I get my car done in the order of appts. In all the times I have been there for maintenance I would like to give her 10 stars if possible. No one is more personable and caring since I have purchased my car. She needs to train the staff.

This review is for Alex P, the sale rep who I worked with for the purchase of my vehicle. Alex P is very easy to work with, extremely knowledgeable in what he is selling and totally listens to his customer's requirement. He also will recommend the vehicle which suits the customer with his honestly opinion, does not up-sell. He made the entire process very easy and if I get another Toyota, I will definitely approach Alex P again; or I will follow to wherever he goes. A perfect 10 Alex P!

Excellent service for what i convened to fixed my car

This review is for Alex P, the sale rep who I worked with for the purchase of my vehicle. Alex P is very easy to work with, extremely knowledgeable in what he is selling and totally listens to his customer's requirement. He also will recommend the vehicle which suits the customer with his honestly opinion, does not up-sell. He made the entire process very easy and if I get another Toyota, I will definitely approach Alex P again; or I will follow to wherever he goes. A perfect 10 Alex P!

tried to upsell me on part and labor. vague on work being done and why. costs way more than other places on tire replacements.

Thanks to Andrian who was the service person we dealt with.

The representatives were so rude and they don't answer your questions in a polite and timely manner. They were so unprofessional !!!!

Our daughter bought a used Prius from these guys. They were okay until she paid money for the car. took her $, but afterward, returned no calls, car not ready when they said...giving her run around. It's actually really confusing. My assumption is they are ripping her off. I can't think of why they would be so anti-service otherwise. She would be a great customer, would give a good review, but now...we're left trying to figure out who to call (a lawyer) to help her get her car that she paid in full for from this dealership. Someone should censor these people.

We had a very positive experience purchasing our certified pre-owned Toyota Prius Prime. Getting the appointment was straight forward. Once we were there, the sales person, FJ, was very busy, but he made sure that we had his peer go for the test drive. After the test drive, Aaron worked on assessing our trade in, which was also quite fast. The assessed value was reasonable also. We had a long wait for getting the car, but that is not their fault - they had so many customers that day and it took hours to get the paperwork done. John was our representative and he was very professional and friendly. Overall, our experience was excellent and we have referred some of our friends in the Bay Area to this dealership.

We had a very positive experience purchasing our certified pre-owned Toyota Prius Prime. Getting the appointment was straight forward. Once we were there, the sales person, FJ, was very busy, but he made sure that we had his peer go for the test drive. After the test drive, Aaron worked on assessing our trade in, which was also quite fast. The assessed value was reasonable also. We had a long wait for getting the car, but that is not their fault - they had so many customers that day and it took hours to get the paperwork done. John was our representative and he was very professional and friendly. Overall, our experience was excellent and we have referred some of our friends in the Bay Area to this dealership.

I've been going to Hayward Toyota for years not because of the convenience but because of the people who service my vehicle. My service rep, Andy Arce was great to work with. He was able to get me setup and going about my day in no time.

This review is for 11/26/19 when I had a scheduled oil change at 11:20AM for a Prius C. Allow me to explain. Bear with me. Upon arrival, everything was routine. Andy Arce was helping me. Initially it was just for a scheduled oil change, but over our conversation, the total ended up being over $400 due to a list of maintenance items to be done. To clarify: The price wasn't the issue. The blatant up selling and horrible delivery of the poor quality of services was the issue. Let alone everything was poorly communicated. No clarification as to why the services needed to be done, but with the holidays I didn't want to take a chance. I was told to return at 2:30PM. I gave it some time (due to past experiences) and actually arrived at 3:30PM. I was initially greeted and then asked to sit and wait for a status update. 30mins pass. 1 hr passes. Then finally, I went outside and saw my car there.No Andy Arce in sight. I asked around to get an update on the status of my car with little to no assistance provided. This took an additional hour to resolve to find out Andy Arce was not to be found yet my keys were sitting on his desk with completed paperwork. As to how long has my car been truly completed is still unknown to me. Upon the return to my apartment, it seems things were off a bit. It was raining and the windshield wiper just installed were not functioning properly and a scratching noise was heard. This gave me the suspicion that things weren't done correctly. As everyone was already last minute wrapping up the store for the Thanksgiving holidays, I realized that a lot of the services I paid for, I wanted to verify since the wind shield wipers seem to be in question and if all my services that totaled over $400 were ACTUALLY completed. A call was made for a follow up appointment 11/29/19, but we decided to take another car instead and deal with this issue when we return due to the holidays. Later on the night of 11/26/19, I received a personal text from Andy Arce stating: "Hi Timothy, It's ANDY ARCE. sorry I didn't deliver. I was on the meeting. hope everything is ok on your car." This needs to be addressed. I was left hanging for 2 hours. Everything was not ok with my car. But I didn't know that until today. Fast forward to today, 12/2/19 after the Thanksgiving holidays. We were out of town. Upon driving to work this morning, we almost crashed our car due to the windshield wipers not fully functioning. As we pulled over to verify what's the deal, the windshield wipers were ACTUALLY replaced but the plastic protective wraps were not removed on both the windshield wipers on the front and back of the car, thus creating the unsafe driving conditions we experienced during the pour down this morning. We really tried to give this place multiple chances but it's sad to say that their services are sub par when customer service is not of the upmost priority. It is one thing to take a long time, but the due diligence to at least keep the customer aware of the status of their car, communication of expenses clearly and verification of services should be upheld. I am extremely disappointed in the quality of their delivery, the staff's lack of empathy of people's time and utter lack of consideration of simple follow ups and communication is appalling. DO NOT GO HERE I've called to file a complaint and was told that was not possible. So if anyone can direct me to the proper authorities to do so, I want to escalate this issue higher up as I am not the only one here after reading other reviews. Management needs to be held responsible for the lack of organization. We could have died on the freeway with these poorly installed windshield wipers. Let alone I could have done them myself if I knew this were to be the outcome. I was up sold on the additional services and thought erring on the side of caution would be best. Corrective actions should be put in place to prevent this from happening in the future for other customers to come. If this doesn't illicit a thorough response back, I will file a complaint to Corporate.

Recently bought a new Toyota Rav 4 from this dealer. They were open and transparent throughout the process, even showed me the dealer invoice. They offered me a much better deal (and a better price for my trade-in) than another bay area dealer that I had tried. I had to travel a ways to get to them, but it was worth it -- in with the old car and driving out in the new one in less than three hours! Alex P was the sales rep - he was great to work with.

A big thanks to Adrian Arce in Autonation hayward Services for a quick action in solving the problem.

Highly recommended very professional

Excellent service 5 stars customer service it was my first time and I?m very happy

I recently purchased a RAV4 from here. They have good collections to choose from. Their office hours are also very flexible. Yet, my purchase experience is not so great from here! I feel that the price of the car is not so great here. If you try other places, you would definitely get better deals than AutoNation. They hustle with price a lot. I did not like the attitudes of most of the stuffs here, especially with Sales Manager levels. It seemed to me they don't respect their customer much, their attitude is arrogant and they way they look or talk with you, feels like there is something wrong. I also had a feelings that I cannot really trust them on what they are saying. Nonetheless, I got a nice car. The cars runs well. I am happy with the car. I also had good experience with one sale associate, Sarah Islas, she was very good and professional and helpful. She took time to explain the detail features of the car and was very patient.

This dealership reached out to me after my KBB inquiry to purchase my car. I chose this one because the receptionist who reached out left a message that was kind and informative. I was lucky to have been assigned Leo who took great care of me. He was calm and kind unlike some of the other vultures on the lot. When I parked, if you can find parking, one of the attendants kept yelling ?hey!? at me including after I told him I had an appointment and ignored him (-1 star). If Leo was not as mild mannered as he was I would?ve walked away. But, Leo understood my situation and went above my expectations to seamlessly handle the transaction. (Selected shopping for used car because there are no options for my transaction)

Excellent service and excellent customer support, i will always bring my car to this dealership

Got a great deal on my Prius Prime. Came back and pickup up a new luggage rack as my first new option added

I picked AutoNation after my research on truecar. The reason I picked this dealership was due to the competitive pricing and proximity to my home. They are not upfront with the costs and the wait time. Towards the end we were frustrated and angry. They sure know how to suck the fun and excitement out of the car buying process. Please stay away from this dealership if you can. I am dreading coming to them for the periodic maintenance service.

I picked AutoNation after my research on truecar. The reason I picked this dealership was due to the competitive pricing and proximity to my home. They are not upfront with the costs and the wait time. Towards the end we were frustrated and angry. They sure know how to suck the fun and excitement out of the car buying process. We left the dealership and returned the next day to complete the purchase. Please stay away from this dealership if you can. I am dreading going to them for the periodic maintenance service.

I picked AutoNation after my research on truecar. The reason I picked this dealership was due to the competitive pricing and proximity to my home. They are not upfront with the costs and the wait time. Towards the end we were frustrated and angry. They sure know how to suck the fun and excitement out of the car buying process. Please stay away from this dealership if you can. I am dreading coming to them for the periodic maintenance service.

Thanks for Mr. Shamoun Aszed's profesional service! I'm appreciated his work attitudes: whenever I requested for service appointment via email to him and would get prompt response.

The service was horrible in the service department. I was told it would be an hour to an hour and a half for my oil change and ended up taking over two hours. After an hour and 50 minutes I went to check on the status of my car. I was told it would be 10 minutes max. Also the service advisor was arguing with me about how long it had been. It then took another 15+ minutes. When I got my car back there was no apology for the extended time. Just “here it’s done”. Also there was no plastic on the seat or paper on the floor meaning the mechanic was sitting in my car without protecting my car from dirt and oil. I’m hoping I can take my car to a different dealership for the remainder of my service contract

The service was horrible in the service department. I was told it would be an hour to an hour and a half for my oil change and ended up taking over two hours. After an hour and 50 minutes I went to check on the status of my car. I was told it would be 10 minutes max. Also the service advisor was arguing with me about how long it had been. It then took another 15 minutes. When I got my car back there was no apology for the extended time. Just ?here it?s done?. Also there was no plastic on the seat or paper on the floor meaning the mechanic was sitting in my car without protecting my car from dirt and oil. I?m hoping I can take my car to a different dealership for the remainder of my service contract.

Took my priusC pour maintenance. Great service. done in time. Explained what was going to needed to be done .

Would like to say thank you to service advisor Mr. Thomas for his great customer service. My car was done in less than 3hrs. Great service, thank you AutoNation. My next car would definitely be from AutoNation.

My car died and I had it towed to Auto Nation. The tow truck driver told me he didn't like the place and offered to tow to Berkeley Toyota instead, and I should have listened. I was told I needed to replace my battery (over $300 for a "special" Prius auxiliary battery) and needed new wheels ($500). I checked around and found out I could get the battery replaced for just over $200, not the "special" I was told I needed, and I get my tires replaced at Tidewater in Oakland. They did change up my battery, but said it needed to be replaced asap. It's been 2 months and my battery works just fine. So, 1 star for charging my battery and a negative 10 for lying to me and trying to rip me off. If a tow truck driver has negative comments about a company, you should probably listen.

Shamoun Aszed makes servicing my Toyota very easy and fun .He knows all about my truck , and gets it don fast. he is the best service manager AutoNation has . my truck is a 2006 and it runs better then the day I bought it, I'm going to stay with Shamoun as long as I can . Yours Truly GREGORY SANCHEZ

Johnny was a great service adviser, he helped me make decisions about new tires and guided me in planning for major maintenance.

Car was serviced. I waited at Auto Nation Hayward. Quick service to my car. In and Out fast. Car runs great.

I sold my 2017 Prius Prime to Toyota Hayward. A sales person, Sarah, took care of the transaction. The process was very smooth and straightforward due to Sarah’s nice personality. The price was reasonable and I was fully satisfied with her service. If you want to sell or buy a car at this dealership, I highly recommend talking to Sarah.

Poor service. My appointment was at 7:20. Rep did not come out to nearly 8:00. Came in for a airbag replacement and come to find out they disconnected the wire for the heat to cool knob and failed to reconnect it. I have no faith in this place.

So far very good service. I really like it

Easy to work from check-in to pickup. Attendants were all helpful. Service reports are easy to understand.

Was in at my 7 AM appointment and out by 9 AM as promised when I brought it in. Service was as promised. Fernando the Service Representative was great to work with. I have been taking the car there since I bought this new at this dealership without any issues since 2015. This was at the AutoNation Toyota Dealership in Hayward, CA

Auto Nation in Hayward has the best staff in the Service Department (hands down)!!! Preston Williams has helped us on many occasions and has always provided me and my wife with professional service. We look forward to many more visits. Thank You!!

Good place to take your car. Johnny, and Shobaun excellent workers

If you make an appointment at the Parts and Service department, don't expect to be given any kind of priority compared to the walk ins.

Setting a next day appointment was easy, I got there 30 min early, but the service tech who took care of me, just got me right in. Estimated time until done was pretty close. Tech discussed everything with me and was very pleasant to work with, even offered me a reduced rate to replace my battery. The frosting on the cake was that they even washed my Sienna! Nice! Oh, and the donuts and coffee are a very nice touch. Thanks Toyota for friendly competent service staff.

Samoun is a treasure in the service department. He always gives me good service and is becoming a good friend. I value the way he handles my service needs. Autonation Hayward has always done a good job for me. Michael Boyland

Fernando was great

My car needed maintenance because the light came in. the service provided by the service department was wonderful.

Preston my service advisor great customer service.

I always hesitated to deal with car dealership but AutoNation Toyota in Hayward surprised me with great service and help. Aaron was great to work with.

I had serviced at 5k, this time 10 k. They both are good. The service men, last time and this time are friendly, explained to me what the car needs to be done. I like the free service . But I don?t like the car because it too big in comparing with my old Highlander. The worse is that it is 2019 but did not have Build in auto systems like phone speaker in my Camry 2018. It did not have map either.

They are very nice

Have been coming here to get my car serviced for quite a while now. It is extremely busy but if you keep your schedule on time, you will not be there for too long. Fernando was amazing on our last service

Really appreciate the timely service, thorough review of what's been done and what to do next -- and always appreciate when they put the car through the car wash, too!

I am very happy with their service. I went there for an airbag recall. We waited for an hour in their but it was okay there were refreshments and T.V and the last thing that really made me happy was when i got to see my van it was clean. I dont know if they clean it because they say i have two kids with me and i may be super busy hahahha. But overall they were great.

Whenever I get my car service, I always work with Fernando. He has the best attitude and is very helpful in finding what is right for my car.

Andy was very professional and kind listened to all my concerns from last visit and rectified it. My car was serviced in the time frame he promised.

Service writer no enough knowledge a out setvice issue

I approached this delarship to sell my car. This dealership operates in PST timezone. They were not able to finish the process on day 1 as it is late in the night and they were not able to confirm my lien amount with the finance company. I was asked to come the next day. I wanted them to have the financ amount confirmed and be ready by the time i come next day. This delarship is 20 miles from my place and I have to drive in peak traffic. After I reached the dealership on the next day in the evening, they told me that the person who assisted me the day before is off and the ones in the office today are not aware of the case. I was told they I may to come back again the next day. I got frustrated and then they were ready to check if they can get the deal closed on the same day. It took me another 2hr and 30 min to complete the process. Though the process was seamless the time taken by the dealership and lack of proper internal communication made me give less rating. The up side with the dealership though is they offered a full tank of gas to my friend who came to the dealership both the days to drive me back.

customer service was excellent. I was helped by Leo who was attentive to my need.

My service rep was Rodrigo. He was very professional courteous and friendly. We take our Rav 4 for service. All the reps are nice but Rodrigo went the extra mile. After my car was done I went to his office and he explained everything that was done and the results and told me what was to be done for my next service appointment. I had to pay extra for something that is not covered by our plan. But he explained it to me in way that made sense. As I said all the reps I dealt with I have no complaints but he was the first one to sit me down and truly explained to me about what was done and the results in the way that I can understand. And he had our car washed which I didn’t expect ! Rodrigo is the bomb!!!

Super chill and the people were awesome. Got lost since it was my first time but they helped me out and we joked about it

I hope that after the maintenance the car wash is automatic. Don?t need to be requested. I forgot to request.

I was looking for a Toyota Prius to lease. The sales manager at AutoNation Toyota Hayward was one of the most sincere dealer I had talked with. He knows the details of the Prius I was about to check out. And being pretty honest on the price and term. I am grateful that he wasted no time of mine to made the best offer. I signed the lease and now i am totally happy with my new car!

I brought my new RAV 4. Alexander P was very nice and fast service.

Happy with my 4 runner. Service is awesome. Thank you.

customer service is great they explain to you with detail every single step of the way great job

Great Service...always....I have been taking my car for services at Hayward Toyota and I always received the best customer service. Recently, I started working with Rodrigo Marquez and he provided excellent customer service. Provided all the points that the technician checked, gave me an approximate quote for some of the the items I need to address next time I take my car in. Thank you Rodrigo for your help and awesome customer service.

always a great experience with Fernando! He’s very helpful and never keeps me waiting too long. I can tell he really enjoys what he does and helping his customers so I appreciate him as my advisor very much!

My dealer is Sarah , She is very friendly and patient , she is very professional , if I need cars later, I will contact her again.

negotiation is fair and process is relatively easy. got my 2019 CHR at the price i can accept.

i was well taken care of by all at hayward autonation.i ended up getting a pre owned rav4 with very low miles and took advantage of their extended warranty program.the salesman was johnny tavares and he was very nice and helpful he knows toyota cars and trucks well.the only issue i had was that my car was missing the owners manual that would be very helpful to me,when i called they said they would try to find me one and iam not holding my breath waiting for it

The sales person Alex was very helpful, knowledgeable and good resource. He made my experience very rewarding

well since I bought my car at auto nation they have been servicing my car and they are reliable to deal with.

My experiences at Hayward Toyota have always been great! The staff is always gracious, focused on doing the best job, and having our Camry ready as soon as possible. Preston helped me on oct 10th, when I left my car there for a scheduled maintenance visit. They did a great job and were very efficient.Our car was ready on time and running smoothly. Thank you!

Their service is too good .asim did great job thank you asim

Great customer care. It’s a bit of a wait but that must be how it is getting a car so no complain. Everyone is very helpful to get the car you want.

If you want to get over charged, lied to, and wait 4 or 5 to complete some minor work go to Toyota of Hayward and sit with Heidi. I got there a little after 11:00 and I had to ask three separate times for help from Bryan M., and two other advisors then I got Heidi . You could kept her. She said she was going to charge one price upon check out at 5:00/5:30 pm she did not keep her word she charged me more knowing my predicament. They never gave me a complimentary car was like I?m accustomed to like at the Mercedes Benz dealer in Walnut Creek. I know know why I would never go no where in the Surrounding area. I?ll be calling to speak with a manager!!!! I don?t appreciate this!!!!

The service and communication of my repair was excellent, Heidi the service writer was on point!

It was great! Helpful and friendly

I really love Hayward Toyota, I live in Martinez and I drive to this location because I always receive excellent customer service. The finance Representative Harish Malik he is the best, very knowledgeable takes his time to explain about extended warranty's and Gap insurance. I left the dealership very happy and my mind at ease knowing my car is completely covered thanks again Harish😊 you are a valuable asset to Hayward Toyota.

I absolutely love this Hayward Toyota location I purchased 2 cars from this dealership. The Sales Associate Ghulam was very knowledgeable and professional went beyond expectations . I will definitely recommend this dealership to my family and friends. Also Harish Malik was so professional and friendly he helped me pick out a excellent extended warranty and Gap insurance for my Toyota Camry. I left the dealership satisfied and my mind at ease.

Thank you so much for all the help specially Diego his awesome 😀

The service overall was great! but the pick up was not so great!

Very professional and easy to get in and out of my appointment

just now I purchased a car they had listed on line and I am from another state. I looked carefully at the pcs and asked the salesperson how was the car and got positive feedback. when i picked up the car there were scratches all over the hood. I took pics and told my sales person Bober. He said car is sold as is we cant do anything. Called sales manger and filed a complaint that why when we talked to the salesperson the scratches were not mentioned etc and i went through the complete sales process with no mention of the scratches. Said he would talk to GM and get back with us. am being ghosted. I called left message no response. I also paid 500.00 to get it shipped 400 miles to Reno. They drove it and didn't ship it. They drove it for like 100.00 put mileage on it without my permission etc. That is dishonest. SO buyer beware

Took a while to check vehicle in but afterwards everything was done fine.

They quote a price over phone and once you travel all the way up to there, they quote a different price. Not customer friendly. They just don't care about you. The finance guy doesn't explain anything and just asks you to sign the documents. Bad customer satisfaction. Had to purchase the car from here as I traveled far for this. The guy who showed me the car did not even know what Android is.

My Service Advisor Mario is very professional and provides good service; he is friendly ; patience and helpful. Sincere smile on his face is a plus.

was busy that day so the sales person didn't go through my new SUV in detail before I drove my car away.

Expect customer service provided by Mario he made sure that everything was done in time. Highly recommend!

Even though I’m happy with the car, it’s not what asked for. I inquired about the XLE, I was sold LE. I went through the internet. CH-R XLE 2019 was advertised for $24,168, Autonation price of $20,399. However, the LE was sold to me for $21,000. What is wrong with this picture? I’ve moved on. I will definitely not recommend this dealership to anyone, and perhaps persuade anyone from going there.

I was impressed with the salesman , Joe Wu, who carefully walked me through the whole process of buying my car. He even came to my home to pick up the car the next day and have the film removed from the rear view window because it obscured my vision of any vehicle behind me. He has made it easy to contact him with any questions I might have about the many extra features included in the car. The finance manager was professional and the only problem I had with the entire transaction was trying to turn down an eight year $3200 warranty contract. I am nearly 82 years old and don't intend to drive many more years. He did tell me it was transferable but I felt a lot of pressure to accept the contract. I asked about the warranty that came with the car and he only said it was not very good. If I hadn't been so very tired, I could have stayed longer and just refused the proposed contract but it was late and I had a fairly long drive home with an unfamiliar car at peak traffic time. So, I am very happy with the car I chose and a little upset with myself about the extra warranty process. I bought my first Prius in 2005 and only used a very small amount of the cost of this extra service.

Dmitriy Korzinin did an excellent job explaining every detail - down to the last button - on the car. He spent alot of time answering our questions and made the process very relaxing. Thank you!

I love how helpful everyone is. They told me that my car would be ready at 12:30 and at 12 it was ready. I worked with Thomas and Gary and they both explained everything to me perfectly. I stopped going there for some years but I had to because it’s close to work. So I went in thinking “who am I going to get and are they even going to be responsive”. I was blown away with their attitudes, helpfulness and how fast it got done. I already recommended this location to my family after my great experience!

I met with an airbag malfunction issue. The problem was solved perfectly!

Salesman Dimitriy offered the best service that I ever had, I would recommend auto-nation to my friends if would like to buy a new car.

The experience was OK. I have a usual person I work with that was not available but it was OK.

Excellent in maintaining and everything

Good customer service . Facilities is very clean. Nice people. Buying process a little bit long . Overall is good .if I have to buy a car I'll go there again .

Courteous and helpful service personnel. Liked getting a clean car back at the end of the day !

Schuman was a great help he is a great guy and very professional man to work

We have Apple car play software upgrade service. The service manager, Gary and staff gave us an excellent service.

Great service, friendly service advisor . Would like to thank Mr. Thomas for his excellent customer service.

Gary is a best person from Toyota service. Thanks.

I went in to get service on my car, and my service advisor was Rigo. Rigo was excellent he has excellent customer service. I most definitely will bring my car back here

Good customer service and courteous professional staff

My experience with Autonation was excellent my Advisor was so great, i wish he will always be my representative. Five star for him! Mr. Shamoun Aszed THANK YOU SO MUCH .

For my 10k maintenance, I am satisfied with the service. The waiting time is short and the maintenance is covered by the guarantee.

My whole car purchasing experience has been nothing but great. The internet sales manager, Alex Viborg has been very professional and helpful. He is responsive and provides great sales service. I will recommend him to my friends for their future car purchase needs.

Very helpful, quick service, very friendly. It was my first 5000 mile service, so there really isn’t anything that could go wrong 😃

Sales experience was good. Disliked pressure to purchase additional vehicle protection

I had my car for 35k service.The report recommended replace engine and cabin air filters next time. I just replaced them at 30k service. I checked it by myself it looked like brand new. Then I found the car have huge dent on passenger side door. Before being service , the car was parking at garage for a while. I have no idea what's happened.

I got great deals from this place ,the staff is nice and friendly.

Service is not good! He said (Mr. Sanchez) 1hr my car will be ready unfortunately took me almost 3hrs.. The sad thing is they call me on my phone that my car is ready for pickup but still took me 30mins to wait just for processing my checkout! And also the maintenance for my car they charge too much! Im customer since 2013 but now im dissappointed with this facility!

Everything was flawless from start to finish

Friendly service and great customer service

Dealer so big a lot of car and truck for choice sale man very night and helpful

the service its awesome...

Worked with Alex to purchase the new Rav4 Hybrid. He was extremely diligent in keeping me informed, immediately responsive and always willing to go the extra step!

Johnny Rodriguez and the staff at Hayward Toyota were all super helpful servicing my Toyota that I recently purchased there. will definitely be returning for any and all future needs for my car.

Was instantly helped by Fernando I believe his name was. Welcomed me to donuts and coffee and was able to relax comfortably while I waited for my car. Glad my first service on my new car was as easy as this. Looking forward to my 10,000 service!

Went to CSAA online to use their car buying program and was immediately contacted by Hayward Toyota. I was given a good discount and after speaking with the internet sales manager I was sent a detailed breakdown of the cost including the amount for my trade-in. After that I went to Hayward Toyota to test drive the car and I decided to buy it. Dmitriy made the entire process simple and explained everything very clearly. I was very satisfied with the entire experience of buying a new car.

Had a really pleasant purchasing experience buying my first car here thanks to Grachelle, their Internet Sales Manager! I reached out via their website after I saw a white RAV4 Hybrid that I loved. Grachelle responded almost immediately, and maintained that level of responsiveness throughout the entire process. She was great during the test drive, knowledgeable about the car and process, and was just an all-around great person to work with. I was really nervous about making my first ever new car purchase but Grachelle made it really simple, straightforward, and pain free. :-)

Had a wonderful experience buying my first car here. Vinnie was a great help from the moment we spoke on the phone to him giving me my keys to my 2019 RAV4. Thank you very much, I’m enjoying the car.

Customer service was not great the day I went in. Very unorganized when I got there to drop my vehicle off. When I went to pick up my vehicle my service advisor was busy so he asked someone else to walk me over to the cashier with my paperwork and he did not go over the things they did on my vehicle that day. I had to ask the cashier to call him back to go over everything. Then I had to wait 20 minutes for them to bring my vehicle to me because they could not find my key.

Outstanding service!!! I highly recommend the staff!!!

Poor service and rude manners of Service advisors.

I am satisfied with the way employees work, I like Toyota's style and durability. In addition, the price is also good. Overall I am satisfied

my daughter and I just purchased a new vehicle! great experience!

Yi, Elvis and John were friendly, knowledgeable, truthful and professional, They made the purchase of my new Prius enjoyable. I have already been recommending AutoNation, Hayward Toyota to friends and Family!

Great experience! Have bought 3 cars from AutoNation

Repairs were done and toyota rent me a car while they were working on my car. Very exited.

I bought a BRAND NEW Toyota Camry in 10/2018 and within a week I started to hear the front breaks making a high pitch screeching noise. It’s a brand a new vehicle. Why was it making so much noise? I’ve been Toyota at least 4 times for the same complaint, they serviced it but the noise continued. They gave me several excuses like the weather and that I need to warm my car up and do all these extra things so the noise doesn’t continue, BUT IT’S A BRAND NEW CAR. It shouldn’t be making any noises, this why I purchased a brand new vehicle. It’s been a really frustrating experience because every technician says they need to hear the noise to diagnose the problem. That’s fine. But please don’t tell me you don’t hear the noise!!!! Are these technicians even documenting properly? I’ve had the same complaint repeatedly. Fast forward to this morning, my appointment was at 7:20 AM. Same thing. Did not read the notes and told me they needed to diagnose. I received the worse service from Shamoun Aszed at Hayward service center. He was extremely rude, wouldn’t let me finish my sentences and stated “You are a creating one hell of a problem for yourself.” I felt threatened and disrespected. I requested a ride to get to the rental at 8:30 AM, the representative stated they could possibly pick me up at 9 AM and would give me an update. Shamoun Aszed continued to argue with me, at this point I’m in tears. It was truly the worse service I’ve experienced. It is now 11 and still haven’t gotten my rental car. Had it been a day where I had work, would they even have cared? There was no care nor proper communication from Toyota Service Center. All I got were excuses, no care, and disrespect from their employees.

Mr Dimitri,he was very polite y explain about everything of the car and after we finish ,he explain me the function of the bottom on the board with examples. I like his selling action

Professional service was rendered. Financial service was good.

The sale person is very patient and knowledgeable, walk me through all the process, very happy with the purchase, highly recommend to all my friends.

good service, reasonable price. pleasant facility. less spent time, in and out less than 2 hours. Sales staff are knowledgeable, warmth and go to the point.

I have been purchasing new, used and certified pre owned, done repairs and have visited their facilities in Hayward for the past 12 years and overall, everyones been very professional, caring, and courteous.

Especially sales man very nice and cooperated, polite, explained very clear.

Had appt. at 10 am for simple oil change. was told service would take 2 hours. waited for 3. was told appt was only to get in line. others without appt were taken before us. need quick service line.

I have good experience good customer services

Guo Yi is very nice and helps us to choose the new car. He is very professional and patient.

The entire process was painful: First arrived at the car dealership and waited almost 30 minutes before someone finally talked to me. Tried the car, loved it, and now the sales pitch: where they pretend to give you the best deal, which is basically, give me more money and your monthly payment will go down, although my car was in excellent condition, they gave me almost nothing for it. I left the dealership after more than 5 hours, and they forgot to give me my liner package, which I had to chase my contact for several days before getting them to ship it to me, which I never received. They lost it. No, not a good experience, except perhaps for the person who gave me the road test, which was not the one we closed the deal with. Why did I buy, only because of the brand, I love Toyota, I have been with them for more than 20 years and 3 cars before this one.

Good service helpful information answered all questions

Mario is very helpful & quick. No problem , easy to talk to, so with the shuttle driver , very courteous. Thanks!

Great services with a warm welcome

Bryant was terrific...super helpful and informative from start to finish!

They are the best 👌. I closed my car deal in few minutes. Their staff is very friendly and helpful. They showed me all options very clearly. There was no hide and seek like other dealers. Their Financial Manager Mr. Harish is really a great Manager. For sure my next car will be from this place 😊😊😊

Preston was very kind and attentive. Best experience ever!! He is very professional and knowledgeable. I enjoyed the waiting area it has coffee and donuts and it has tv for u to enjoy while you are waiting for your vehicle.

Providing excellent services. Thank you very much to Alex Viborg , he were provide a simple , straightforward and transparent buying process. Stress-free.

Very professional service! Preston addressed all concerns I had. 5/5

Very good. Bought two cars here. Dealer went out of their way to find exactly the right car. Service has resolved all issues.

The people I dealt with were all friendly and respectful. I came in with a pre-approval from capitalone, so I was in and out fairly quickly. They didn?t pressure me to buy the extended warranty or other things I didn?t need. I like that they offer a 5 day return policy if you?re not happy.

Great Service IN and OUT as promised.

all the staff work professionally. thans.

I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of begging, the part got replaced but the technician mis-assembled the dashboard and it was falling apart. I noticed that after reaching home. I am not getting any further help from the dealership since I am just one customer out of a billion customers they may have. I tried to reach Toyota Customer Service but they are so busy that even after one month of continuous begging, they are not able to reach out to dealership to get this so called "New Car" repaired for no fault of mine. I have lost all my enthusiasm of new car and all the money that I paid for NEW car.

Alex was super friendly and provided a great experience.

Internet Sales rep Sarah provided a very efficient and professional service through my 2019 Tacoma purchase. Awesome friendly staff at Auto Nation Toyota hayward.

Customer service was first rate, fast and pleasant.

Thes dealer is friendly and nice . He explained details clearly. Good experiences

My shopping experience was great

I am having a very bad experience with this branch of AutoNation. I purchased a pre-owned car from them last June. I financed it partly through Toyota Finance. The staff attending to me then, misstated the amount for adding a vehicle protection plan (he wasn't transparent at all, hid a lot of important details and misguided me on purpose). I caught his lie few minutes after signing the deal. He asked me to come back the next week to cancel the vehicle protection plan (around $2500). I went back, waited for 4 long hours and then finally he cancelled the plan and said they would return the money to Toyota finance within 6 months (god knows why it takes these people so long). It has been 10 months now and there is no trace of the money, while I am paying interest on that $2500 that I never borrowed in the first place. I have tried reaching out to them several times, no one gives a call back ever. If I somehow get hold of someone, they keep asking me to call a different department and it goes in a cycle. No one even bothers to attend to such complaints. This is totally unprofessional and exhibits a 'don't care' attitude towards your customers. I hope someone would take this post seriously and take necessary action.

The staff were pleasant. The dealership is clean. They honored the price of the vehicle agreed over the phone with no surprises. The car was detailed very well for delivery. They gained a customer.

nice and informative people.

The dealer Jhonny is very helpful and friendly....

Even though they were very busy at the time they gave me excellent service. Thank you

PLEASE BEWARE: VERY DISHONEST PEOPLE, FROM SALESMAN JOHNNY TAVARES AND ESPECIALLY JOHN HAMEDI, F....K YOU!!!!YOU'RE A CROOK. HE JUST LET US SIGNED THE PAPERS THAT HE WANTED US TO SEE BUT NEVER SHOWED US THE RETAIL SALE CONTRACT WHICH IS THE MOST IMPORTANT, WHICH WE SIGNED ELECTRONICALLY, BUT NEVER AWARE OF IT. HE JUST ASKED US TO SIGN USING THE ELECTRONIC SIGNATURE WITHOUT TELLING US WHAT WE ARE SIGNING ABOUT WHICH I ASKED. NO WONDER HE QUICKLY PUT ALL THE PAPERWORK INSIDE THE ENVELOPED AND WALK US TO CAR AS SOON AS HE CAN. I ONLY REALIZED AS SOON AS WE GOT HOME AND READ THE CONTRACT.HE IS VERY DISHONEST. NEVER RECOMMEND AND NEVER BUY FROM THIS DEALERSHIP AGAIN. I BOUGHT MY 4RUNNER FROM HAYWARD TOYOTA BEFORE. I ALSO HAVE A SIENNA AND TACOMA BUT THIS WILL BE THE VERY LAST EVER TOYOTA CAR THAT I BUY. VERY DISHONEST PEOPLE I'VE EVER ENCOUNTERED. I WANNA CURSE BUT I'M NOT THAT TYPE OF A PERSON.

Azim helped me with the car purchase. He is a very knowledgeable salesman. He made the purchase a smooth transaction. Harish from the finance department helped explain different products available for maintenance and nuances around it. Best dealership experience I had in recent times.

giving attention at once if you have an appointment but if there is none that is what i will experience today if that attention will also be given at once

awesome!!! 9:45am arrived, written up by 10:00am. Recall done at 10:45am and they washed my car, AMAZING !!!

The service department team is amazing! Thomas always provides expert service and always explains the details of what needs to be addressed immediately and what is not as urgent, which I greatly appreciate. Thomas also managed to squeeze my car in for a backlight bulb chance at the very last minute when they are completely booked this last Saturday. I'm so thankful to have such a great group of people available to help! I highly recommend the service department and the dealership!

Service people and cashier are great! They took the time to explain things to me. My car finished in no time and back on the road!

Transparency, straightforward negotiations, no pressure very friendly people

easy, friendly people to deal with. Just drove the car across country, ran great. good car, good price

Good service, nice staff. I will recommend autonation Toyota Hayward. I will give them 5 stars

Very pleased with sales get in and get out with exactly what I wanted. Great customer service. Product is excellent as usual. Didn’t take all day and reviewed everything I asked.

Excellent service and response. Very cooperative,approachable staff and explain all the details clearly. Thanks.

Great service from sells and great price too. Sells person Dmitriy is very helpful.

Very respectable customer service. I like the follow up. I am very happy with my purchase. Please see Joe Nguyen for your further purchase. Thank you AutoNation of Hayward, specially to Joe.

I took my college son's Prius to AutoNation for a checkup for lost power. Turned out it needs service and part amount to almost $1000. I told the agent my financial predicament. He said he could suspend the process and wait till I am ready to do it. He did even not ask me to pay for the agreed upon $120 checkup fee. AutoNation's care for their customer is well taken.

Very fast service，The receptionist is very nice

Easy to make a deal. Good price and friendly staff.

Direct, efficient, and friendly at the same time. Great place to get a vehicle.

The service for my airbag recall was quick and finished before the estimated time given to me.

First service at 3,000 miles on 2018 Hybrid Highlander. They were courteous and efficient and got me out in less than two hours as promised.

Yi and Haresh were very helpful with purchasing my car.

satisfied with sales

Good experience. Everyone from this dealer was very friendly and kind. Nice service. I got what I wanted.

I'm a very sharp buyer, so I usually buy used cars. But Autonation Toyota gave me a stunning deal on a brand new 2019 Toyota Corolla that I absolutely couldn't refuse! First of all, their sales person Yi Guo was just amazing to work with. Starting with his initial internet quote (which had absolutely no hidden costs) he was very honest and open about their pricing. He never tried to upsell us and made the whole buying experience a breeze. He was even able to get me the extra $750 student rebate on top of all of their discounts! Overall, we had a great first time new car buying experience here and would absolutely recommend this dealership to any first time or savvy buyer!

Had a great experience, no pushy sales tactics. The staff was professional and very knowledgeable of the car I was purchasing. I would definitely recommend this dealership to others.

Glad to get the car I want with right price. Sales provides excellent service to help me.

My vehicle was schedule for 2nd service. I brought it in at 11 AM as scheduled. I was promised the vehicle would be ready by 12:30 PM. So we had agreed that I would wait in the lobby until ready. It turns out the vehicle was probably done on time, I don't know for sure. By 2 PM there was no word of work being finished. It turns out that the customer service didn't know what was going on, and the initial service rep was still at lunch. Well, I'm glad he had his lunch, I was still waiting to go have mine for over an extra 1 1/2 hours more.

My vehicle was schedule for 2nd service. I brought it in at 11 AM as scheduled. I was promised the vehicle would be ready by 12:30 PM. So we had agreed that I would wait in the lobby until ready. It turns out the vehicle was probably done on time, I don't know for sure. By 2 PM there was no word of work being finished. It turns out that the customer service didn't know what was going on, and the initial service rep was still at lunch. Well, I'm glad he had his lunch, I was still waiting to go have mine for over an extra 1 1/2 hours more.

I received good service and my car was inspected for possible leaks and so forth. Happy with service.

I'm very pleased with my sale rep. Specifically Dania.

Always conscientious and friendly. My car was ready in a timely fashion.

Friendly staff with good price. Happy to buy from them again.😁😁😁

Good customer service, but finance department charge the maxim Range , try to take the maxim money from your pocket =(, that is to bad.

The only reason we bought a car from AutoNation is because they had a cheap price on the car we wanted. The salesman was a pushy xxxxx and everyone there seemed to rush the entire process so they could get rid of us. They also withheld information (like missing an extra key) until after we signed the papers and advertised features that were also missing from the car.

The buying process is smooth, and the sale manager is patient to any questions I have.

I was expecting high pressure to purchase a new car. The Sales Representative, Answered all the questions I had prepared before going to the Dealership, without any rush, sale pitch, or pressure in purchasing. He was very helpful in explaining, each package that was on the various Prius models. We felt he was truly outstanding. We are happy with our purchase.

Fast, efficient service. I was in and out in less than an hour.

Findings: Financial manager, Monir Hamedi deliberately deceived me before and after sign the contracts. He refused to help me to cancel those contract which I requested him to and he continues lie to me by saying those contracts are non cancellable. His lying is contradicted with one of contract statements which is clearly stated “Agreement cancelled by purchaser within thirty days of the Agreement purchase date is eligible for one hundred (100%) ref nd of the agreement selling Price, less any claims paid.’’ This clause is from the Cosmetic Wheel Protection contract, section 9 Cancellation, page 3 of 6 . Mr. Hamedi deceived me by selling me the optional warranties which overlapped with my car anti-theft system, car alarm system and my auto insurance coverage by selling LoJack and Theft Projection contracts to me. The term years coverage of the Toyota Care Plus and Vehicle Protection VPP contracts are also overlapped with car warranty.

the best customer service

They offer Costco members the best price and best another dealership’s price by $1700. I love my 2018 RAV 4 Hybrid!

Mr. Guo is very professional and enthusiastic. I have bought the car I want. Thank you very much

120.00 Dollars for diagnosis, to check tire pressure transmitter battery in tire. ...I'm disgusted.

Came as a walk-in with no appointment and they serviced my vehicle within two hours we will come again

I went in to purchase my 2019 Toyota Camry im in loove with my car beautiful car!! The sales guy Tim has great customer service and very informative! If he dosnt have the answer he will find it. I definitely recommend people to buy their vehicles at this dealership great offers!

Very accommodating sales person (Johnny T). He understands our situation as a first-time buyer with a low score trying to build up one through this car purchase. He sees our need and got me the car that i want. Wow! Thanks Johnny!

Vinnie S. Jhaj internet sale manager Help me to buy a car easy, no hassle and give us all information I give him 5 star

Always courteous and helpful! Fast in and out service.

Both Ben and Lawrence were very helpful!!

Got my Mercedes E350 at AutoNation Toyota in Hayward and the sales representative was very helpfull. I did the application over the phone, went to the dealer just to signed the paper work and drive my Benzo home. The process was simple and hassle free. Highly recommend AutoNation Toyota Hayward. A++++ Dealership

Everyone was really friendly. Val got me in and explain what was going to be done to my car, also estimated the time perfectly. Everyone in the service department seemed friendly and helpful.

Excellent as always. Fast and exceptional service. The staff are friendly, courteous and knowledgeable.

excelent job

We would like to recognize the excellent service from Carlos Saldivar and his service crew at AutoNation Toyota Hayward, CA. We bought our used Lexus 450h, which had problems after a week. We brought it in and they immediately went to work and gave us a rental. Carlos and his team worked on fixing the issue for several weeks. It took longer than we expected but apparently it was very challenging to figure out. Through some assistance from Lexus, they were eventually able to fix the problem. We're now finally able to drive our newly acquired used Lexus 450h and love it. Carlos and his team were polite, helpful, resisliant, and provided great service. We have to commend AutoNation Toyota Hayward for providing excellent customer service. We had a negative experience at Toyota Livermore so it was a pleasant surprise at Toyota Hayward.

Excellent service! And positive and professional attitudes all around! Definitely recommend this dealership it’s were I got my amazing 2018 Camry xse! 😁 I don’t quite remember the sales men who helped me but everyone was very informative and organized and of course very friendly

as agreed for monthly payment of $427. i git the bill of $523. it took a lot of my time to come back to talk with them. they said i Purchased some extra ? why do i need that? no one asked me and I did not ask for anything else

Professional, courteous, and timely. Shamoun Aszed and his team took car of my Scion's new tires and oil change all before noon. Price and customer service is why I continue to bring my vehicle to this dealership. Thanks so much .

I didn’t buy my car here but they are the only dealer I take my car to for maintenance. Friendly courteous and knowledgeable staff, very flexible and accommodating, facilities are nice and clean. I always drop my car off before work and they make sure I am never late. They finish the work in a timely manner and get my car to me or Uber me back to them free of charge. I love this dealer.

I just recently got my new Toyota RAV4 from AutoNation and it was a great experience! They were not pushy and did not try to haggle. Everything was very fair and straight forward. I had some bad experiences prior to going to auto-nation and I’m so glad that they were different. Great customer service!

It was great service!!Very professional

Good service and clean service

Excellently

I took my Toyota there for service for the very first time and I must say there customer service is excellent. Everyone was very friendly and helpful. They got my car out quick and even provided me an unexpected car wash which I really appreciate. Will be a returning customer and I highly recommend this place to all.

Definitely not a pleasant experience and this has been more than once! It’s not the fact that my check engine light came on the day I left from getting it serviced but more so the customer service (or lack thereof). Never been treated in such a manner or spoken to in such a condescending way. I’ve had “ok” experiences in the past but sadly the service rep I used to deal with is no longer there and now these last two trips have been a nightmare! Even the folks at enterprise stated that everyone complains about them. Please don’t talk to your customers as if they’re children and please don’t make them feel as if they are lying when trying to describe the issues with their vehicles. Moving forward all services and my hard earned dollars will be spent at Fremont or Melody Toyota.

easy to get an appointment. job done in a time promised. they provide a round trip shuttle service. coffee and donuts are there for customers. Fernando Ruiz is a friendly expert technical representative. he is very oriented to my cars need. keep up the good work. i request that CASHIERS should always smile and friendly. customers are your business!

I will come back for my next service needed too!

Very helpful and found the car I was looking for

Excellent and knowledgeable staff from the sales force to the finance department. Attentive to my needs, helpful with the whole process. Thumbs Up

the staff are very efficient except the promised time to deliver the van was delayed due to the alignment of the tires

Quick and easy service for my Prius. Adviser is friendly and efficient.

very very good sevice manager ben is very nice knows what he is doing

Best service nice people they help me in everything I need

I got an appointment for my Toyota Tacoma, and Mr.Fernando Ruiz hes the one who help me about my Car...That was excellent service you have here...

We bought a truck from them at the end of July. We called and cancelled the extended warranty two days later. I have called repeatedly to get the amount refunded against our loan. They told me this week I need to sign a letter that they were going to email me to say that we had cancelled the plan. Still waiting for that email two days later and nothing but crickets. When I call the calls are not returned. Very poor customer service

Service is great, I bought toyota camry se in super white. It's very cool.

Niaz, Alex and Bonnie were extremely helpful and provided excellent customer care. Could not be happier with my choice!

Very friendly service staff no matter who services your car. Shamoun helped me this last time and explained everything and got me out in the time he quoted. I would recommend bringing your Toyota here for servicing.

although the people at the service department were very attentive, we feel like they charged too much for services not necessarily required

My recent service at Hayward Toyota was excellent.

RESIVI UNA ATENCION ADECUADA Y RAPIDA Y EL FINAL FUE MUY POSITIVO SALI MANEJANDO MI TROCKA MUY CONTENTO ESPERO REGRESAR PRONTO POR OTRO CARRO

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

I saw a Toyota Sienna on Cars.com that they were selling which had no description like condition etc...so I called the dealership and asked one of the female salespeople to go out and look at the van and give me a good description because I live 30 miles away and wanted some idea before making the drive. The lady told me that if I was so worried about condition, I should buy a new van. I HUNG UP ON HER. I then went online to ask for pictures because the ad had none, and was given an appointment but no pictures. When I showed up the van was in the back which had not even been detailed or had any maintenance done on it. It had rust on all of the wheels and two bald front tires and a near flat back tire. It also had oil seeping out of the engine and all of the hoses and belts were dry rotted. It was the worst condition vehicle that I have ever seen. I checked the Carfax to find that the oil had only been changed One time in over 100,000 miles and it looked like it too. The oil that was seeping out looked like black water. The plates had also never had tags put on them since new. HOW DOES THAT HAPPEN? As I left the dealership totally disgusted, I was thinking to myself that someone is going to buy the van not knowing how it was previously treated. I can't believe that a place like AUTONATION has salespeople that treat you this way, and would sell a van knowing it's history. This was my first impression of AUTONATION And unfortunately it has left a permanent scar on my psyche. The entire experience was bad from start to finish. SO SAD!

I have always been satisfied with the service at Auto Nation Toyota of Hayward. The service department gives you their all and does what they promise.

AutoNation is a great place to purchase a vehicle weather it's brand new or pre-owned you'll get a great deal. And you'll want to keep up with the maintenance on your vehicle at AutoNation's excellent Service Department. For general routine maintenance, most likely, you can receive same-day-service.

Friendly and provided good service ! They made the whole process easy and i am more than likely to return in any event my vehicle needs service! Thank you!

Very helpful and friendly. Great customer service, would recommend

Both Vinnie S Jhaj and Alexander Viborg provided professional and excellent service that makes the whole purchasing a pleasant experience.

Buyer beware. Until they make things right I wont buy from them again.

Regular 25k miles service was performed on Toyota iM.

The fact that I have been having my car serviced there for over 13 years should speak for itself. Shamoun Aszed is the service mgr that has ably assisted me in the last few years.

It took a few tries to get through on the phone to set up an appt. I understand it’s a very busy place. Valentine assisted me on getting me an appt quickly once I did get someone on the phone line. Benjamin assisted us with the recall repairs and explained what needs to be done and the time my car would be ready. The repair was completed promptly and Benjamin was very helpful! Thanks for the good experience team!

Great

First time I had a car serviced AutoNation

I bought Toyota Prius 3 at Hayward toyota dealship on July 4th 2018. I worked with Tim Ballard in sales and Harish in finance. They gave exceptional customer service all along even after purchase to answer any question or concern. I wish all car sales person are like them.

people here are helpfull after your done dealing with them, after that your done they will not help you anymore regards getting warranty money from them.

Everyone at this location is very helpful and pleasant. I always ask for the service manager, Carlos, and he takes the time to answer my questions.

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

THE ENTIRE EXPERIENCE WAS AWFUL FROM ADVISOR TO WAIT TIME TO FINISHED WORK

What we liked most of all was no pressure; information about Costco program and patience to make our decision.

EXCELLENT TIRE SERVICE.

Dania uribe helped us ... got us our color and everything... we are very happy

Extremely satisfied will recommend to a friend or family member

I am always a customer of Toyota Hayward because I like their service. Everybody is friendly and courteous. I will refer this dealership to my family and friends. Johnny Tavares is an excellent agent..

Although we were in the market for a used car we ended up driving away with a new 2018 Toyota CH-R from Hayward. The car salesman's name was Azim and the Manager was John. What a great team! They went above and beyond to get us the best deal on a new car. I'm definitely referring AutoNation to my friends.

Very good customer service

Good and excellent experience i have serive advisor is very helpful

I stopped in to talk to Tim Ballard and gather more information about the Prius. We had several conversations on the phone previously, but I was always just leaving town on a trip. I picked his day off, but Alex Viborg was just great and got me the sea green Prius that I wanted and the deal was done with no pressure and no headache. He was so excited to show me the "Simple Advanced Parking Guidance System" and it is marvelous!

Good price

Had a good experience here in AutoNation Toyota in Hayward! Great costumer service! Can’t remember the employees name! But was very nice!I was given a longer service hours but my car was finished in less time! Thank you so much for your great service!!

Thank you my experience was exceptional

Quick and efficient service - handled very well....

Very good experience, Jeanne was great she help me all the way

I am satisfied with the service and the car. But the price is not what I had expected.

My service guy was the best. He remembered my questions that he didnt have answers for and gave me the answers when he called back. Service was fast and they even washed my car which no other toyota dealers do! My car was ready when they said it would be in two and half hours. I didnt use their ride services thy use lyft so no more waiting for the shuttle! My experience at capitol toyota was so bad i am glad i tried hayward toyota!

Hayward AutoNation Toyota was really helpful and worked with me finding the vehicle that fit my families needs. We ended up purchasing a Sienna which is great has so much space and is so easy to drive. Our family is really enjoying this new car. Thank you Dina for such a great customer service.

One great service. I walk in for an oil change for less than 1 hour it's done...Nice

The customer service was very good received a lot of help and information and the sales person made sure all my needs were met

My dad Albert, has been going here for the last few years, he has been help by Shanoun. Shanoun has always provided excellent service. He has always been very helpful with the maintenance and repair needs of my cars from regular services, and/or any problems or issues that come up with my vehicle. Shanoun and his team has truly provided exceptional service and is the person I go to for any of my vehicle needs.

Car. Change oil people. The men are excilent but ladies take charge in uber. Are not doibg thier job well

Excellent customer service from Brian McCallum in Hayward.

THE SALES PERSON NAVNEET KUMAR SHOWED ME DIFFERENT TRIM OF THE 2018 COROLA AND I DECIDED TO PURCHASE THE 2018 COROLA LE . HIS CUSTOMER SERVICE AND KNOWLEDGE ON THE VEHICLE WAS OUTSTANDING. THANK YOU

They were nice guys, they given me a good deal which was acceptable for me,I will recommend my other friends to buy a car from this dealership.

Hayward AutoNation Toyota is the really very good place to do the business. They are really professional and gives the best price. People are really friendly and they will do everything they can to make sure you get the best car for the best price. They are not like other dealers, who will pressure you to purchase extra add-ons or keep you waiting. I visited Fremont Toyota and they are really disgusting, they did not have the car which I wanted and they sent me to Hayward after keeping me wait for 5 hrs. Thank God, I meet a wonderful sales person - Mr. Tim Ballard, he is really 'Truly Exceptional' person I have ever met. I visited few salespersons in Bay Area for my car purchase. They all kept me waiting for hours and finally no good deal. But Tim helped me get the car of my color choice at the very best price. He is a great sales person I have ever meet in the entire Bay Area. He makes sure that all discounts are applied and you get the best car for the best price. He understands the pulse of customers. The car I was looking was not available immediately, but this dealership made I got the car at right time with help of Mr. Dylan. During all this time, Tim kept me updated in a very professional manner. I highly recommend you guys to visit this dealer to purchase your car. Believe me, in the entire Bay Area, this is the best for Toyota. And please make sure you ask for Mr. Tim Ballard and Mr. Dylan Gruett for final sweet sales deal. Hope you guys will get great Toyota car!

The services provided by Shamoun Aszed were great.

Great Service and very helpful. Was very patient with me while looking through the inventory and helped me immensely with everything. Best experience buying a car!

I dropped off my car at @ 930. They told me it would be done around 4pm. It was done by 2pm.

the employees are very humble and treat the customer with great enthusiasm.

Employees are accommodating and treat customers GREAT�