12,000,000 Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Hayward

Buyers beware - This place and the sale people here like to take your money, but do NOT hold their end of the bargain! This is one of the few reviews that I have ever written. Not sure where to start, but we would like to summarize our horrible experience here for potential car buyers out there to consider and think twice about this dealership. My wife and I purchased a new RAV4 Hybrid here two weeks ago. At the time of the purchase, the sale associate only gave us one key (should be two keys for all new car purchase) and promised to call us back within a couple of days to pick up and program the second key to the car. Nearly two weeks went by, we did not hear any call from this place. We called back this place to follow-up and got a runaround. First, we called the sale associate who didn't pick up. Then called again to ask for the manager, but got routed to a voicemail. We left a voice message about the issue - but NEVER heard back from the sales manager. TWO days later, we called back the Sales department and the person who picked up the phone said it should be handled by the Parts department. We then called the Parts department, the person who picked up the phone said that he didn't see the part (our second key) being put in the system (of course no one would order it). He (the Parts department guy) told us to call back to Sales department to ask them to put the order in the system for our second key. We then called back the Sales department and asked to speak to the Sales manager. The associate that answered the phone (named Omid) said he relayed our request to the Sales manager (named Lamont William). The Sales manager would call us back in the next couple of hours. If not he (Omid) would call us back himself (Obviously, at this point we were livid). Needless to say, we still have NOT got a call from anyone (either the guy that we left the initial message, or the Sales manager, or the associate that answered the phone AND promised to follow-up). We are STILL missing our second key and not sure when this will get resolved. VERY FRUSTRATING! So buyers out there, again, please beware....The people here just want to make the sale. Once the sale is done, you are on your own, no one here is going to help you (even in our case, it is their responsibility to follow through).

Tri Pham Jan 11, 2021

Unfortunately these guys are very unprofessional.I bought my car from them when I bought it it had low pressure on the tire they said they were going to fix it. I drove home the tire pressure came back on and trying to call them to let them know that I had to take it to a local shop in my area because I drove two hours to get there with traffic in the shop said that my car came with a cracked rim. I bought a Mercedes off of them. I let them know over and over to messaging nobody would return my call I would get promise return phone calls from people that would answer saying that they will take care of it after trying to reach out to them for a month and a half I finally got through to a so-called manager used car sales manager named Eric. He has been the worst person to deal with very rude. Dropped my car off a week ago have not got any updates they have my calls to where nobody will answer I let them know I need to know where my car is at to be serviced because I had stuff in my trunk that I need to get out. Nobody will tell me where my car is that when I called they said is this Roberta with the Honda Accord the Modesto I said I did not buy a Honda accord. They don’t even have my information input correctly. After trying to still get a hold of somebody to find out where they took my car to be serviced I have still had no luck so here I am wondering where my car is that why nobody will return my call I’ve left multiple messages and text messages to the manager and nobody has yet return my call. Do not go here and trust these people even the finance department was the worst you tell them you don’t want to add on all the extra and they get disappointed. We went in with their own prequalification through capital one and we told him do not send us or run her credit to go through another lender we are already preapproved this is who we are using find out couple weeks later that they went ahead and did their own bank when we clearly stated and recorded on my phone not to use their own finance company when I had my own already. There is another issue I have to deal with. This has been the worst experience for me their customer service is rude everybody their avoid your calls. I just need to know where my car is that unfortunately here I am still wondering and waiting for a phone call to find out where my car went to somebody called me a few days ago and told me they had to drive my car 30 miles away to get my ring fixed and they needed my permission have yet heard from anybody since then. I do not recommend or trust these people I should’ve stood in my local area and dealt with one of these local dealers here where I’ve always been treated right. When you go in there it just looks like a bunch of young men hanging out talking not even paying attention to what’s going on around them if I didn’t want this car so bad I definitely would’ve took my business elsewhere from the beginning but they were the only ones that have the car that I’ve been looking for. Horrible Experience and it looks like I’m gonna have to take the 2 Hour Drive down there to find out where they have my car and if they even started working on it.

Roberta Rodriguez Dec 20, 2020

Be carful when buying a used car from this place! The service from the sales people is what you expect from any sales person at just about any dealer,helpful friendly reassuring!,until the car is yours,it was my experience that after driving away with a used 2017 Toyota Sienna on a Friday night the next day my wife takes it grocery shopping and she calls me says there is a light on the dash I drive out to her it happens to be the low tire light,witch I understand this can happen anywhere any time even to a new car, we wait for Monday I take it to my local auto shop to get the tire repaired while it's there I have them give the van a full inspection and check the wheel alignment because I noticed the steering wheel was crooked,so I get the call from the shop they find a screw in two diferente tires I tell them fix it,they go on to tell me what they find on the inspection I'm es seriously surprised because I was reassured by not one but 2 of their sales people that they could not negotiate the price because it was already so competitive and they put a lot of money into theses cars to have them ready for the new owners, so the shop tells me it needs rear brake pads they are down to their minimum thickness they need to be replaced also the window seals for the front windows seem to have been glued to the window frame,there is a crack on the rear tail light I had also noticed my self that the vans interior carpet was very dirty after pulling out the floor mats I notice like they didn't bother to remove them for the delivery "detail" after I tried to reach them I finally got a name of the manager I had to speak with Erik the used car sales manager,it took a while for him to get back to me,when he finally called I explained what the shop had found and by the tone of his I don't care voice quickly responded well you should have brought the car back and we might have taken care of it for you,mind you I live 45 miles from this dealer about an hours drive two cars my pregnant wife in one dropping off the van maybe waiting 1-2 days to get a car back witch we need! Wasn't an alternative for us,at this point I am pretty annoyed at the service provided especially by Erick the manager he then goes on to tell me again bring it by we will give you a full detail worth $250 and a tank of gas,I spent $675 on repairs on a car I just purchased and was reassured "dint need a thing”they are inspected thoroughly otherwise Auto Nation would not let us sell it. Also make sure to do your own loan shopping they will assure you the "banks won't allow them to do anything better for you! You must give a big down payment wich in my case was a lie! Their banks wanted to stiff me with a 23.99% rate I then went home and shopped on my own capitol one came back with a lot lower rate of 10.93%!! Be carful!! Below I provided pictures of the filth left behind after it was “detailed” and one picture of the parts that came out of the van provided by the shop I took it to.

Joaquin Tejeda Mar 22, 2020

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

0down0APR60m Aug 13, 2018

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

Rayjencyruzreny E Cruz Jul 11, 2018

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

Roberta Santos Dec 31, 2017

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

John Mann Nov 17, 2017

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Shaheen S Ali Mar 28, 2017

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