Vinnie and Alex were very nice to work with! Very knowledgeable and helpful throughout my whole buying experience. Love the car and got it for a very reasonable price in this current market. They also follow up after the purchase and have kept in touch to make sure I am happy with the car.

They added $695 for just window tinting, which they didn't tell me before. Also, I found some small scratches on the car. ------------------- Reply to AutoNation: Is it possible to return the car to you? I would buy the hybrid of the car from you after that. That's actually my original plan. I made the decision too quick!

AutoNation Toyota Hayward will always take care of you. They are very welcoming and knowledgeable. It is also a child friendly with the waiting room that offers you coffee and amenities. Fernando, Qais, and many more helpful and knowledgeable advisors! 🙏

Bought a Sienna last month at Autonation Hayward. Vinnie and Henry made this purchase as smooth and convenient as possible. We were able to fill all the paperwork online and get out the door in about an hour.

Great experience! Very efficient and was able to get a car much more quickly than other dealers could offer.

I had the pleasure of working with Grachelle! We started our search back in February and found our dream car in the beginning of this month. Grachelle had AMAZING communication with me since February and kept me updated with allocations as they came. She was always quick to respond when I had any questions and made everything clear and easy to understand. On the day we picked up our vehicle, she had our car ready to go at our scheduled appointment time and had all our paperwork ready to fill out. Grachelle made our buying process sooo easy and she was so personable! HIGHLY recommend her!

Probably the easiest truck purchase I've ever had considering all the variables involved during this transaction. When trying to find a truck it seems like every dealership wanted to charge some type of outrageous market adjustment except for Hayward Toyota! A special thanks to Hannah and the rest of the staff, I was in and out within 2 hrs.

Got a great deal and great service from Tom in Hayward on a new Highlander. Thank you for all your help!

Great experience! Omid and the sales team were so helpful and hard working. Very fortunate to have such a great car buying experience! Thank you!

Great Service, great deals, we got lucky with our purchase because someone canceled there order.

Ramin and John just helped me to buy the Corolla I highly recommend if you want to buy Toyota new or used.

Hey Heidi did a great service on my car today.

Heidi and Irving were really helpful, understanding, and accomodating. With a recent event with my vehicle, Heidi proceeded with assisting me with my car’s needs. Irving continued the exceptional service by making sure that my vehicle was properly handed off and maintained. Thank you!

Great, fast service.

Best car buying experience I’ve ever had. Hannah helped me reserve my 2022 Corolla Hatchback XSE Manual (a very rare combo) and kept me updated throughout the process. It came earlier than originally projected, and when I went to pick it up I got a decent offer on my trade in, and then went to do financing with Henry. Henry was very friendly, he was understanding when I didn’t want any of the additional packages, and was not overly pushy. Both Henry and Hannah made this the most seamless transaction process I’ve ever had. All said and done, I was in-and-out within 2 hours!

Great customer service!

As Always The Customer Service Here At AutoNation Has Been Wonderful...Bryant is who I delt with this morning and was extremely knowledgeable! Thanks 🙏🏾

A+ service. Performed transmission fluid exchange

Friedly representative. Good and fast services. Highly recommended to friends and family.

Highly recommend purchasing your next vehicle with Tom Asad from AutoNation Toyota. With the vehicle shortage happening nationally, Tom responded promptly and professionally to my vehicle inquiry submitted online and worked diligently to secure me the vehicle I requested. The vehicle I purchased is in high demand and most other nearby dealerships are adding a high markup to the MSRP cost. I purchased the vehicle at MSRP with zero markups. He was upfront in letting me know about the production delay and would send me updates regularly regarding the arrival date. The day my vehicle arrived, Tom personally picked me up in my new car. He took the time to show me the Toyota app features and made sure the transaction went seamlessly. Thank you Tom for providing a wonderful experience!

Thomas was completely and intentionally unhelpful.

My experience with Bryant and the Hayward AutoNation team was nothing short of amazing. Driving home from a friend's house one Saturday, I found that I could barely steer my car. Looking underneath, I saw power steering fluid pouring out. I managed to get my car to Hayward AutoNation but, being the weekend, was told that they had no availability. After explaining the situation, Bryant came out and told me they would take my car in. It turned out to have major rack and pinion problems, a very expensive repair! Bryant worked out a payment option that got me back behind the wheel the following week. I am grateful for all their efforts to get me back on the road. Bryant and team, you have my sincerest thanks.

After buying my car from Toyota Hayward back in 2019, I have been coming back every 6 months to get my car routinely serviced. Bryant, who I have been working with every time I come in, has been helpful and gets me in and out in a timely fashion. I would recommend family and friends to come and use their service and see Bryant. My last service done was on 5/13/22 and it was quick and smooth.

Bryant Macias is an awesome service advisor. He explained to me clearly what was going on with my car. No pressure so I could decide what to do. I was able to book an appointment and I was able to use a rental car while my car was in the shop for the day.

I live in Fremont but I decided to go here for car service since this is where I got my car. I did not regret driving all the way here, Bryant and Irving are the best! Both provided excellent customer service. Also, Irving is kabayan, di ka pababayaan! :)

I’ve been trying to get ahold of Alex (finance) regarding my contract and warranty over a WEEK, and not I ce has he reached out. I provided both my email and phone number and have not heard from either back. This is so unprofessional and waste of my time. I need this to be done asap.

Hannah was an amazing help and made the experience so easy and stress free. If you are looking for a car she will do everything she can to get exactly what you want as fast as possible. Can not recommend her enough!!

Dealer rushed me to pick up car even though I said I was busy that day and wanted to reschedule. I got there and the car wasn't even ready. I was there for 4 hours. Why is this the standard for car dealerships? It really shouldn't be. Do better.

I never write reviews, but I had the most pleasant experience here with Omid Azizi that I had to. He was incredibly professional and attentive throughout the entire process. For weeks, he stayed in contact with me to help me find and reserve the car I wanted, and I can definitely say I was very annoying about it, haha. But he didn't once seem bothered and instead noted and kept in mind all of my requests. He would contact me anytime he got an incoming car that fit my description. I was in contact with several Toyota dealers trying to get the car I wanted, but only Omid came through and I got my car in like 2 weeks! I DIDN'T, however, like the manager here. Not sure what his name was, but he was incredibly rude and threatened to not refund my REFUNDABLE-reservation fee when I had second thoughts for like literally less than a few hours. His demeanor was unprofessional and because of him, I almost didn't get the car. Aside from that, Hayward Toyota was my favorite dealer. And I love that they don't have any mark-ups! Oakland Toyota doesn't either but their waiting list is ridiculous. Anyways, so glad I chose Hayward and couldn't be happier with my new car :D. Just ask for Omid and he'll take care of you!

Costumer service is helpful and friendly.

I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman Sam (Hafiz Farhadi) was very knowledgeable about their inventory & which cars were within my price point. Mr. Farhadi is Very professional and nice person After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!

Bought a new Corolla LE from Autonation Toyota Hayward after waiting for approximately 2 months. Omid and Vinnie were super helpful from the beginning of the process. They were patient and prompt in explaining & following up with and did not impose anything on us. Alex (from finance) was also great to work with. The price we got for our car was the best we could find around the market. Overall, had a very smooth experience and thanks to the entire team (specially Omid, Vinnie and Alex) at Toyota Hayward for making the entire process easy for us.

I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman Sam (Hafiz Farhadi) was very knowledgeable about their inventory & which cars were within my price point. Mr. Farhadi is Very professional and nice person After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!

This place tried to rip me off twice in 10 minutes. Talk about customer service. I'll never come to this Toyota dealership again

Omid Azizi and Hamid Kohistani the fiancé manager were the best, we got a Camry SE hybrid I was waiting for three months and finally I got it everything was smooth and great. Thank you guys

The staff were extremely friendly and beyond helpful and efficient. I'll definitely be a lifelong customer!

Thomas the service advisor and Carlos the service manager was extremely efficient. They got my 4Runner taken care with haste.

I stand corrected. Thank you

Excellent service from Alex I recommend this dealerships 👍🏼👍🏼

Max sale guy was very professional…

I like the service how they provides and Haidi is a great lady. she definitely deserves ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for her customer service .

Everyone here was super friendly. The process went nice and smooth. Everything was explained in full detail. Highly recommend coming here to buy a car.

Very happy with the purchase, Sam F from sales helped me a lot with starting from reserving a car to delivery, Alexander from financial department was very helpful during the entire loan process , everything went on smoothly, thank you both and the automation team.

I bought a 2019 Cadillac CTS and I am very happy. I love my new car. The customer service was great, respectful and helpful. I will definitely do business with them again in the future.

Everyone hates when you have to take your car in for major work but my customer service worker, Rebecca Williams (no relation) eased my anxiety. I had to get the work done but she put my mind at ease by telling me about the credit card I could apply for offered by the dealership with same day approval. Rebecca knew my daughter needed the car to attend graduation activities so when the car was ready (earlier than anticipated), she called me on her day off to give the good news. Forgot to mention I live in Sacramento and she called often to give me updates. For a person who lives out of town, I knew I was in good hands. Thank you

Went in to buy a used vehicle and the salesman was great and he got an alignment done on the car before I picked it up, as well as had staff detail it. When I returned to pick up the vehicle the following week, he picked me up from the Bart station to take me to pick up the car. The pick up of my car was quick and easy, as all the paperwork was previously done. Prior to picking up the car, I had asked for an alignment on the vehicle and the dealer gladly agreed to get an alignment done. Also, there was a tire that needed replacing due to a previous repair on it that was leaking air, and given it was an AWD vehicle, AutoNation Toyota Hayward provided four new tires for the car. Great customer service and an easy process. I recommend this dealer for new or used cars.

This was my first time financing a car. I was super nervous. Grachelle made me feel comfortable and at ease. She started the approval process and handed me over to Monihr who was just as helpful. He did all the fancy paper work. They are an awesome team! They made me feel comfortable with taking this big step. I left super happy and confident with my choice. Thank you guys so much for all your help!!

Heidi was very nice and funny!

Amazing experience with our new purchase Toyota sienna XSE OMID AZIZI your the best thank you for your all expert and patient.

Awesome experience! Sam was accommodating. Toyota Hayward members were better than Toyota Milpitas

Sale person Ramin Hamedi and finance John help me get the car that I want. I highly recommended to anyone who want to buy new car

I was expecting to get my Rav4 in 4 months, but as soon as one got available the color i wanted, Omid called me and told me about it. The whole experience went very smoothly with the sales manager, Finance manager Hameed, and especially Omid helping me in every aspect of the process. Attached is Omid’s picture with my new Rav4. Thank you Omid and auto nation team

I wish I could have given this dealership a higher rating because from the initial interaction they seemed promising. I recently bought a 2022 RAV4 XLE. To say the least I am dissatisfied with how I was treated. I was in the market to get a new car and out of all the dealerships in the Bay Area AutoNation Hayward had the lowest price point for used cars. I found a 2019 RAV XLE for $33K. I inquired about the vehicle and within a few minutes I was contacted by Grachelle. She was nice and responsive. I went and saw the car in person. It had a few dings and I asked for an out the door cost. She ran the numbers and told me $37k which I thought wasn't a bad price. I asked if she could quote me the same model of car with ALL the features the 2019 car had (moonroof, fog lights, roof racks, alloy wheel locks, edge guards, paint protection, tow hitch receiver, convivence and weather packaged) in the 2022 model. She was against it, and kept trying to push the 2019 model. I was persistent and she gave me the quote for the 2022 model. The 2022 with ALL the same features/ accessories the 2019 model had was only $300 more. It was a no brainer to go with a BRAND NEW car for only $300 more. Even after comparing the two models she continued to push the 2019 model. I was in no rush at all and said I can wait for the 2022 model. I was adamant on making sure the 2022 was going to have EVERYTHING 2019 model had. I had trade in and was quoted $6k. Around March she lets me know she will be off on the next allocation day and her coworker Vinnie will help me. “G” becomes unresponsive with updates and communication. I get a text saying the car I want is going to arrive and I’m asked to sign an agreement. I don't know how to read the paper and I texted “v” a picture of the 2019 model and asked him if this 2022 model will be that exactly like the 2019 model with all the same features and amenities. He replied "yes, please sign" I signed because I was trusting that “G” explained to him what I wanted. They required a $500 deposit to secure the car. I did everything they asked. After everything has been paid and signed I ask for a rough ETA of when it will arrive, he said he will check and let me know. He never did.I had to reach out to them constantly for updates. At one point “G” completely stopped texting me back which was very unprofessional. The car finally arrived at the dealership.She asked me to come that same day.I let her know that I cannot come in because I had prior engagements.She asked me to come that day because she leaves work early Saturday and would be off on Sunday.She sent me a picture of the car and immediately noticed that there are no Roof racks, and the car looks different to me. At the time, I could not pinpoint what it was, because I was taken off guard with the missing Roof racks. She replies with " no, remember you're gonna order with us?" I was a bit confused because I thought it was already in the price that was initially discussed. She later tells me it's going to be an extra $315 cost. Um, what? I was very annoyed to say the least because I was very adamant with her from the beginning of what I wanted. I get to the dealership and she shows me the car, but doesn't offer a test drive.At this point it's time for the trade-in. They offered me $5k. I fought it because I was quoted $6k initially. They try to say it's because of the scratches and dents. They were there when I got quoted $6k.luckily I kept all the paperwork. After taking a closer look at the car, what was missing was fog lights, two hitch receiver,front bumper film protection and of course the roof racks.I have brought up these issues to “G”she replied with “you reserved the vehicle with V not me.” Ultimately I am really disappointed that I was not given what I was promised. I had to constantly check in with her and she would take DAYS if not weeks to reply back. My advice for anyone coming here is to make sure you write down any and all details you verbally discuss and make sure you keep that documentation. Very disappointed.

Hayward Toyota have the best price in this market Our sales guy Mr Omid azizi and Mr Hamid Kohistani was the best easy sales and very quick .

Thanks much for the respect and guidance with the customer and special thanks from Tom Asad Jan and Kohistani SB for all the services and kindness, and also I appreciated their honesty and hospitalities too, We encourages others to be part of Toyota dealers

It was a simple process getting my new Toyota RAV4 from AutoNation Toyota Hayward. Alex Navarrete and Azim Vejin worked with me throughout the process and clearly explained each step. I would definitely recommend AutoNation Toyota Hayward.

I love this Toyota location, the staffs are really friends.

Just bought a car Camry hybrid The service was amazing with Omid azizi and Mr Hamid Kohistani

Very good service, friendly staff. I highly recommend this Hayward AutoNation, specially Tom(Asad Jan) he helped us a lot, I bought a car for my friend. We really appreciate his efforts.

I really like this dealership. For over 20 years, I have utilized them to do all my maintenance on my Toyota and they have done an excellent job. I also like that I can make an appointment and they are right there to meet me and on time. Both check-in and check-out are easy. I also like that they have a van to take me back to my home and pick me back up at the end of day if the maintenance is substantial and it takes a day to complete. I give them 5 stars.

It took two hours at Toyota Hayward on Tuesday for them to tell me that they had to order the halogen headlamps and then almost 3 hrs for them to install them today, do multi point inspections and brake pad checks. And they want $5000 markup on the new Toyota electric BZ4X car.

No one calls back or responds. I’ve called several times even left a message for the service advisor. It’s now been a week. What kind of service is this?????

It was a simple process getting my new Toyota RAV4 from AutoNation Toyota Hayward. Alex Navarrete and Azim Vejin worked with me throughout the process and clearly explained each step.

Ramin & John Hamedi helped me in purchasing a lovely 2022 Prius Prime!

TOM ASAD is a true gentleman. He located the car we had been looking for and we couldn't be more thankful for his dedication to help us. This has been the best personal customer service we have ever experienced!

Just bought our new 2022 Camry and Tom Asad assisted us throughout the process. He was very professional and explained everything in the best way. one of the best experience I have ever had and highly recommended thank u ASAD..

I have visited many auto dealers in my last decades; however, I was very impressed with Toyota AutoNation Hayward. From the second I walked into the building, everyone was super nice and helpful. I want to thank Mr. Ramin over at the AutoNation Hayward dealership for helping me get my new car. He was super helpful from the start. He’s an awesome dude and a very respected human being. He explained all the new features of my Toyota Venza and committed to being available all the time if I have any queries. He was very knowledgeable, and he knew your priorities. I will also thank Mr. Monir in the finance department. He explained the complicated things in a very simple manner. He complicated all the paperwork in a timely manner. He took his time and answered all my queries in an understandable way. As long as I am not updating my review, it means that I am still very satisfied with the AutoNation Hayward dealership.

Updated: back here after 2 years and service is pretty much the same. No coffee no hot water; their machines broke without warning sign. This dealership wants like 5K markup on the all-electric car. ----- Someone there called me to schedule about 30,000 mile service. We made an appointment, but there was no email or text confirmation although I did ask for one. I showed up today and they said I had no appointment. I talked to a service manager regardless as it wasn't very busy for them. I was quoted $80 for oil change, and the service manager refuses the coupon they emailed because oil change was not a service although nothing in the email excluded the oil change. Also, another service manager recommended me against getting an extended Toyota Care in my previous maintenance 'service' visits here. I also came to this place to look at new car 2 years ago, no one bothered to greet me. I didn't bother to even ask. It also happened another time when I stopped by after a business trip nearby. They saw me and stood still all the way up to cat call me if I need something. This place deserves less than 1 star.

The best car buying experience we ever had! Grachelle helped us from start to finish. She was friendly and professional. The entire process was fast and straightforward. The best part was that there was no market adjustment like in other dealerships. Thank you, AutoNation Hayward!!!

The service was amazing. Every person we spoke to was helpful and courteous.

I bought my Highlander hybrid 2022 from Toyota Hayward very good customer service from Tom Asad. If you wanna buy new car ask for Tom Asad ⭐️⭐️⭐️⭐️⭐️

Never ever believe finance team.They are easily fraud everyone.Be care.

Carlos was my service person very good excellent service I recommend him to anyone that visits Hayward Toyota thumbs up good job Carlos

Yes, I've had great service with AutoNation Toyota. Fernando Ruiz in the service department is amazing and very helpful. He gets my car done and out of there promptly with great communication.

Rebecca was very good with her service will be coming back

Good service, good people.

Heidi was amazing. Very communicative and vehicle was done well before promise time

I love my new car! Sam in sales was a pleasure to work with.

A great experience! Everyone we worked with was friendly, efficient, and knowledgeable. We love our Toyota and would recommend this dealership to anyone shopping for a car. 5 stars!

I just bought 4Runner Ramin Hamedi help me get the car and John did best deal in finance. I highlighly recommend to anyone who want new or used Toyota.

I had very good experience buying my Camry 2022 from Toyota Hayward. I did speak with Tom Asad was my salesperson awesome guy if you looking for best deals ask for Tom Asad.Highly recommend

I purchased a car from Vinnie, he made the process easy, thank you Vinnie!!

I had a great experience when working with vinnie and Hayward Toyota. I bought my Camry and sienna from them. I Thank you once again for helping us out in this crazy market.

Ive been coming directly to Fern for over two years and his customer service is beyond incredible-- phenomenal even-- and this is the main reason I continue to bring my car ONLY to him and the Toyota Autonation crew. He is extremely thorough, excellent at finding and communicating everything wrong with my car and always providing superb suggestions on car maintainence. Fantastic service EVERY single time and I always get the best free car wash.

Rebeca was great, she got all done before the date that she said originally. Thank you very much for your help and great attitude

This is a great location to service your car thank you so much to Thomas too he is the best!

I was able to obtain a car finally in this is crazy and hectic market. Great help from Vinnie and the staff making the process super simple. I wasn’t used to this reservation system but after speaking with vinnie it was the only way to secure a car.

Excellent customer service, and very friendly staff! Ray over there in the service department is the best. They'll make sure to take care of you and your vehicles needs.

i been here twice. BUT no more！！！bad service and damage my car. first time broke my license plate frame. Second time scratched my wheels. i wasted three days to finish the change tires service. if i don't deal with their manager they even take longer. also they dont have rentals service. and they dont call or text u when they didn't finish on time.

Customer service was excellent .

Brian was my Service advisor and he did an excellent job with my vehicle

Fernando Ruiz did a great job with my Toyota Corolla.

Lamaine and vinnie are my go to folks. They have always got me the car I wanted. I have purchased a corolla, rav4 and just got my wife a new chr. I didn’t know how difficult it is nowadays but they assured me they will help me out and they did just that. I will be back for my new corolla.

Amazing customer service from Thomas ! Kept me informed about what was going to be done to my vehicle at all times . Thank you, will definitely be coming back to you guys .

Thomas Sanchez took care of our service needs with extreme professionalism I can’t say enough about how professional he was in explaining what it would take to repair our Toyota. Anyone who is looking to have their car repaired should go and see Thomas, he will definitely get our business next time we need service!

I had really good experience. Asad is Very friendly and nice guys. He really help me sell my car at good price. Ranjit Singh

Thank you for the great service. My daughter will definitely be bringing her Camry to you again.

Purchased used Mercedes Benz recently. Major booth clamp rubber axel leak for both side within a week. Dropped off the car for repair multiple times (3x), very inconvenient. The maintenance service is also due and I had to take the car to Mercedes dealership for service instead, and paid for the services. Toyota was also not willing to fix the airbag light issue. Poor support from Sales manager. He will not answer or return calls. Experience with Auto Nation Hayward was terrible. Highly recommended to thoroughly inspect prior to purchasing used car.

They handled my recall efficiently. Gave me a ride to BART.

Heidi was amazing! Went above and beyond to communicate with me every step of the way. My vehicle was done BEFORE promise time. Will definitely be coming back

Bought a RAV4 Sam help me out great service

Heidi and Carlos are the only people I trust here! You are in good hands if you got those two! :)

Great customer service. Rebecca was amazing at explaining everything. I felt very comfortable about what was being done with my Vehicle.

I bought a used car here. It had a broken side view mirror. They promised me that they would replace it when I bought it. They placed the order was it was back ordered. Heidi Brogan consistently followed up and make sure that promise was kept. She’s great!!

Jintao was excellent and assist me with great customer service. Thank you so much

I sold 2 of my cars at Toyota Hayward Tom Asad Helped me with the paperwork Excellent customer service I definitely recommend him to all my friends and family

Tom Asad is great salesman and definitely recommend him to everyone. Buy, Sell, and Trade he will help you.

I reserved a car online and scheduled a test drive. When i arrived they said they had no inventory of that car and they could add me to a 6 month wait list. How come they didnt cancel my test drive appointment if there are no cars??? Ridiculous.

Omid Aziz is very honest and helpful! Great Customer Service and Knowledgeable!!! If you need a Car!!!! Don't look anywhere!!! Just give him a call and you will be in good Hand!!!

I bought a Camry Mr.Tom Asad is very professional,friendly he guided and advice very well and explained. Thanks a lot

I went in for service on my Prius V. Was helped by Bryant who did an excellent job on explaining all necessary things that needed to be done on the car. The service cost me more than I anticipated but over all I'm happy. thanks Bryant!

Heidi knows her stuff about cars, super personable and works with everyone to take care of the important stuff when you are on a budget or the work scope grows beyond expectations. She understands and has time for her clients and knows that most Toyotas can get the high mileage and most people want to keep them well maintained to get teach the really high mile service intervals. I had Timing belt replaced at 145k (original…on borrowed time from previous owner) and was very satisfied with that experience at a reasonable cost and the great attention and knowledge that Heidi knew or knew who to ask. Some cust reps may not bother to take extra time with customers driving 10+ yr old vehicles. This is not Heidi. She carefully walks you through the service options. I can tell she has a great relationship with her service techs like Jim who did an excellent and thoughtful job diagnosing, reconditioning, and replacing only what was immediately necessary at the time. Heidi is building a loyal base of customers at AutoNation Toyota in Hayward. I will continue to be a loyal Toyota and AutoNation customer even when we move across the bay. What I can’t do myself, I fully trust Heidi and the AutoNation staff to perform the service only that is necessary to keep my 4-Runner(ing)….Haha(?)

Great place to receive service. Heidi does a great job taking care of you. You can schedule with her when you make the appointment online

All Managers & Sales were very helpful with my whole visit to buy a car. It was a nice greeting me in customer parking lot and while in showroom! My salesperson was Grachelle. Very professional throughout the whole process of buying my car. They offer complimentary hot beverages and have clean facilities every time I visit. Will come back every time I need service on my car. I recommend this dealership to all my family and friends.

Excellent. Service from Mr. Mo Amazing guy . He keep me posted and updated on the car that I ordered. I give him 5 stars ?? ?? ?? ?? ??. Thank you Mr. Mo

Jintao is a good speaking of English, Mandarin, and also Cantonese. He explained everything well to us, and super professional about the car what we are looking for. Highly recommend buying or selling a car with him!

I was impressed with the courtesy and professionalism of the staff at your store in Hayward. It made the car purchasing experience straight-forward and understandable. What was important to me was that my wife's input and prescience was sought and acknowledged. An example of the salesperson's professionalism, was that we were given the vehicle's CarFax file without requesting it. This gave us a sense that the dealer had nothing to hide and at no point did we feel pressured to make an immediate purchasing decision. The nature of each document was explained to us clearly before we signed it. All in all, it was a professional and straight forward process and I will recommend your company to my friends when I am asked if there is automotive dealer that I like. Terry

Thanks Jintao! If you are looking for someone to buy a new car or you want to sell your car, please ask for Jintao.He will do his best to help you.I really appreciate his help in getting the car I want.I didn't know how to express my gratitude, so I decided to give him the best possible rating on google. Again, Thank you Jintao!

Ramin Hamedi and John Hamedi to help me a buy a car and recommend a prius

I highly recommend you to see Tom Asad at Hayward Toyota. He is very nice and goes above and beyond to help you. He is very knowledgeable about the product and knows what he is doing. I would give him 5 star.

Great customer service I appreciate Mr.Tom Asad .Thanks for the car .

I refused to come in and get my car two days earlier because I wanted to not only make sure my dealer got the sale because of his knowledge and support, but because I wanted to make sure I saw him one more time. He was beyond a delight and made the whole process exactly what purchasing a new car should be; a complete delight :)

Thanks to Jintao's patience, I was able to buy the car WITH the configuration I wanted. The price was the best I could compare it with. Thank you very much indeed. I'll keep looking for him in the future!

I was having difficulty getting a new cars at a good price before meeting Jintao in sales. He secured the car we wanted in time and follow up with us thru out the entire process.

Jintao at Toyota was really helpful. We have bought and sold multiple cars to him. He is the go to if you desire a fantastic shopping experience. He also speaks Cantonese and Mandarin.他说粤语和国语的.

I was able to get a Camry hybrid in today’s crazy market from Jintao at Toyota Hayward with a good trade in value. The buying experience was very satisfying. I will definitely come back to him for future purchases.

Thanks to Jintao's patience, I will definitely recommend him to my friend who will buy a car in the future. I get a excellent price for the car!

I highly recommend you to see Ramin Hamedi at Hayward Toyota. He is very honest and goes above and beyond to help you. He is very knowledgeable about the product and knows what he is doing. I would give him 5 stars across the board thank you Ramin Hamedi.

Vinnie J sold me a Camry a while back. He was very easy to work with and made me feel comfortable during the entire process. I was given a great deal on the car. I will definitely contact him again when it's time to upgrade to the next car.

Ramin and Sam really helpful. This is the second car i am buying from hayward Toyota. I highly recommended to anyone who want to buy new or used

Reservation and bought car with no issues

Bryant Macias wasn't very helpful and didn't take care of my request. I also asked him to have my truck washed and he couldn't even get that right.

Good service today with Heidi Brogan!

My first experience here was hell. I had just moved from Dallas, Texas and needed an oil change on my 2014 Toyota 4Runner. I visited twice without getting attended to. And on the day I was attended to, the guy who changed my oil removed an item from my car believing I would not notice. I found out right inside the Autonation Dealership and angrily demanded for it to be returned at once. Coming a few days after having my car broken into in California, I was very sensitive to criminality. The guy who attended to me was scared that I would report to management. He kept defending his colleague. He was supposed to make an appointment for the replacement of my recalled airbag afterwards and call me back. He never did for two months. Not wanting anyone to lose his job, I let the matter go. I finally called the Dealership myself and made an appointment. My second experience was like a compensation for the first. From the lady on the phone to the manager of the department which changed my airbags, everyone was excellent and courteous. I got a free rental car for the two days my airbags were being changed. The called me on the phone each day to update me on the progress of work. I used to Patronize Family Toyota in Arlington, Texas. They set such high standards that is difficult to match anywhere else. But I'm glad this Dealership is a great substitute. I pray all their technicians will key into their positive image. I will be coming here for a long time to come, God willing.

i had an appointment for 15k miles came in few min early, was assisted immediately and was done in an hour. very satisfied customer here

Bryant always does an amazing job with helping me service my car. I can tell he is a dedicated and hard working young man. Keep up the good work Bryant!

I visited this Toyota dealership with a friend recently. We were attended to by a lady named Rebecca Williams. This woman was simply amazing. She took time to work out a suitable service plan for us based on our budget. She was patient and non-judgmental, passionate about her job, respectful and empathetic. Next time I visit the dealership, I'll certainly seek her out.

I never leave reviews but this man and place have truly earned our recommendations. My girlfriend and I bought a RAV4 . Although I am in a different state at the moment they really went above in beyond to accommodate the transaction. The price was the best we could find around and we got a killer offer on our trade in 2019 Civic . We didn't feel any pressure and everything was clear from the start. We really enjoyed our experience here at Auto Nation and we want to give thanks to DYLAN OLBERG.

I recently sold my 2017 Toyota Tacoma to AutoNation Toyota and had a great experience. Sarah Islas contacted me after I submitted an offer request on KBB.com and we quickly scheduled an appointment. Their offer was lower than others I received, but Sarah and the management team offered to match the amount as long as my vehicle checked out. Long story short...the deal was done within an hour without any surprises or haggling. Thank you, Sarah!

Took my car in there for service Bryant helped me out and did an awesome job. Definitely will be going back in there for Bryant’s assistance.

Very bad dealership really disappointed I bought my car a month ago and they haven’t fix things they suposse to fix by now, also I call asking for the manager and they say manager was busy they wrote my number and at the time I haven’t get a call from them

Heide of Auto Nation Toyota of Hayward is very helpful and nice!

Friendly and responsive staff. My sales rep Omid Azizi helped me reserve a toyota rav4 hybrid XSE in record time considering long wait times during the pandemic shortage. AND NO MARKUPS. Which i cant say is the same for SF toyota or Daly city toyota (those guys tried to markup $2-4k. Omid reached out immediately when they had stock coming and I got my car within 3 months. He was easily reachable by text and email, so I knew who to get updates from. From the car arrival and test drive to driving off the lot, it took 3ish hours. Thanks!

The service advisor and staff were great. I have been going to this place since 2017 and they treat me well.

I had a very good experience with Heidi. I have been a costumer for years now. I just keep coming back because it is close to home but today I had an exceptional service with Heidi. She was welcoming and friendly. She explained to me well what service I needed. She went through my car records well. I will definitely look for her for my next service.

I did not want to write this review but this dealership has been the most incompetent business I have dealt with in a long time. Backstory: I purchased my car from them back in October 2021. At the time of the purchase I bought the extended warranty and couple other options with the car; finance manager Harish Malik told me I can cancel these extras if I want within 60 days of the purchase date. So a month later I decided to cancel the extended warranty and the options and went in to the dealership to do it. Initially Harish tried to tell me that I cant cancel the options so I had to remind him at the time of the purchase he told me I can cancel it. We fill out the paperwork, sign the form electronically and Harish informs me it will be cancelled in 6-8 weeks. Fast forward to Jan 2022 and I still have not received my license plates or any kind of confirmation of my extended warranty cancellation. So I reach out and they say they will check and let me know. Few days later I get a call from Harish saying that the form that I signed electronically could not be accepted and I need to sign it with my hand. I do that and am told everything is taken care of and I’ll have my plates delivered and the cancellation confirmed. A month goes by again and still nothing. So I reach out to DMV and Toyota Financial Services. DMV tells me the dealership has not sent them the Car Title; hence licence plates are pending. Toyota Financial Services says they also have not received any form for the cancellation. Here I am 4 months later with no plates or update on my extended warranty cancellation. This dealership is quick to take your money but incompetent for anything else. ***Update to my previous review*** I finally received my license plates at the end of February after continuously trying to get an update from Harish Malik but still no update on the cancellation of the extended warranty or the protection plans. Another month goes by and on March 23rd, I finally see an adjustment on the loan but the amount is incorrect. About $2200 is missing from the adjustment. I reach out to Harish Malik again and he states in the email,"Just checked the status and it was denied as it is not cancellable." This is incorrect because from day of the purchase, Harish Malik communicated with me that it can be cancelled within 60 days and yet here I am not being able to cancel it and get my money back. It's been about 2 weeks now since Harish said he will talk to his GM and someone named Lamaine Williams (not sure if Lamaine Williams is the GM since Harish won't CC anybody else on the email thread) and let me know. Please avoid this dealership at all cost. I have heard of car dealerships being scummy but this one takes the trophy for being the absolute worst.

Fast drop off and pick up. Service writer was honest on what service needed to be done now vs. later which I appreciated. Car returned with a wash too.

We had a very good experience with Toyota Hayward. Azim was the nicest salesman, was not pushy at all. He gave us time to decide and choose which one we really like. He was so kind, and he patiently answered all our questions as first time truck owners. And then John was our financial person. Very friendly, accomodating and just overall outstanding service! Would highly, highly recommend!

I was there a couple of days ago and Mr. Tom Asad helped me with trading my Toyota Tacoma trade. I appreciate his customer service and professionalism.

Thank you for working so fast on my car

Super helpful service. Michael Sanchez took great care of me coming out of town and got a lot of the paperwork out of the way before I even arrived. Alex Viborg was really great about explaining the paperwork and warranty options. Thank you both!

Mo helped me and my family buy a 2022 Camry for MSRP. Along the way he kept me updated and offered a similar car because the one I reserved got delayed. That was very thoughtful I appreciated this very much. I recommend Toyota Autonation Hayward to anyone looking for a car.

Great deal. Process was fast! Jamal was great!

By far the easiest car purchase I've had. Even with a hybrid in this current economy I was able to get the car I wanted. Thanks to the help of the awesome staff here, I got a notification that a car was there, and from start to finish, maybe a total of an hour and a half. Many people in my family have purchased a car from here. And by the way, no "Market Adjustment" fees like other places. I will come here before those other dealers. Thanks Tom!

Excelente servicio, gracias por su atención están totalmente seguros que voy a dar las mejores referencias.

The attendant was friendly my service specialist was well oriented what my car needs to maintain in good shape /Mario was my service advisor it was done promptly as expected with free detail and car wash good job guys despite of you busy schedule!

Heidi is the best. She definitely goes above and beyond for her customers. I won't be dealing with anyone else from now on.

这个地方也太差了，第一次换机油给我洗车就弄坏了我的车牌框，要不是我说他们弄坏了我的车牌框凭什么要我付钱，他们还要我自己付钱买。第二次换车胎这么大的车行居然没有车胎储备，浪费了我一天的时间也就算了，说好第二天12点前给我弄好，第二天去居然还没弄好，没弄好还不知道我车是什么情况，说又多了一个车轮坏了，我有保险还要我额外付钱，第一天检查有没有检查出有三个车轮坏了，真的是无语了😓服务态度极差，对客户的事情一点都不上心。浪费我时间还要我提醒他有没有租车服务，结果告诉我车都租出去了……这真的是个车行吗？确定不是骗钱的？

I recently purchased a 2022 Tacoma at Hayward Toyota. The salesperson Omid was easy to work with and he got me the price I wanted. However once Omid turned me over to the finance manager I was swindled into financing alot more than I planned on with their service contracts. In the end paying over 66k for a 41k dollar truck. Definitely not happy and won't be getting my vehicle serviced there. The 2 stars is for Omid. At least he got me the truck I wanted.

Heidi was very though, and explained every detail to me.

Ramin did a great job! Very friendly and helpful!

Heidi is the best! She took time to help me understand and prioritize the types of service I needed for my car. Definitely felt like she took care of me! If they gave out trophies for customer service, I’m sure her desk would buckle from the weight of all her awards.

Heidi Brogan was very good & thoroughly reviewed all action items with me.

I?ve always gotten good service from Autonation Hayward Toyota, but this time they really blew me away! I brought my brand new Prius in for its first 5,000 mile service, and I had messed up my passenger side, side view mirror, and it needed to be fixed, but I wasn?t willing to spend the money on it just now, and it was held together with tape just fine. Weellll?.apparently it was an easy fix, because I noticed on my way home that they completely fixed it, without charging me anything. Just because it was easy to do and they have great customer service. Stuff like that is why I bought my new car from them too. I trust them with my business, they have earned it.

It was very nice and pleasant experience I got. The staff is very co operative and helpful. All the staff member are very polite. They prioritize the customer and they provide all the required facilities that a customer feels he /she does not come to the Autonation but feels like he /she comes to home. They provide very nice deals and services. I must recomand the place Hyward Toyota Autonation. Today I have the best car.

Exemplary service at Toyota Hayward. Bryant has helped me every time and has made sure of an excellent experience. Highly recommend!

Very friendly place. Tyler Huseman was a friendly and knowledgeable sales rep that greatly assisted my buying experience. Highly recommend

I bought my first car from AutoNation Toyota Hayward. Vinnie was the sales rep who reached out to me. He was very responsive and answered all the questions & concerns I had. Henry in the office completed all the paperwork, registration and gave me a good package deal on the add-ons. Would definitely recommend this place to anyone.

Excellent service feels like at home! Heidi is very courteous and professional. Thanks 🙏!

Slowest service I have experience. Promised time 12:30 (which is 3 hours from drop off). Waited four hours with no update.

I came to purchase a vehicle here at Toyota Hayward ones coming in I spoke with Hasib Aslamy sales associate very friendly an excellent customer service very attentive On the details sales and accommodations to its customer if anybody comes into this dealership should talk to this sales associate

Very attentive and great service!

Mr Fernando Ortiz was phenomenal. He knows his cars.. Will definitely be back:) Thx Fernando:)

Junior Sales guys (such as Max) are ignorant and have zero knowledge about Toyota cars, pricing, taxes, features and the overall buying process. I understand that we now have a labor shortage - but hiring boneheads with no intelligence or knowledge, won't help you sell more cars. Even the senior sales guys have a bad attitude. It is a Seller's market right now - but the bad attitude now will come back and haunt the dealership when the supply-demand goes back to normal/balanced.

Heidi from Toyota was excellent from start to finish. She was friendly, welcoming, and kept me updated throughout the whole process. I had a problem I didn’t know with my car and she was already talking to warranty about getting this serviced. This is the type of service that should be emulated throughout. I’m happy and a bit surprised how good she and the team was.

I love AutoNation Toyota in Hayward. The staff is very helpful, nice and quick. They do their best to provide the assistance needed. Ray is the person who coordinates the care for my cars and he is wonderful. I truly appreciate all you guys do.

Hard to get in and out of

Great customer service provided every step of my vehicle's difficult repair and shortage of parts. Very satisfied with the services received.

Best experience ever

Sarah Islas was very helpful and very professional. Every staff was nice here.

I love how everything went smoothly. Heidi is very helpful my vehicle was done under the promise time

My first visit bringing my 2012 Prius C4 to Toyota Nation in Hayward, CA. Heidi and her team were punctual in the drop-off process. Heidi explained all my options including a great oil service plan for my aging car. Since I had to wait for the service, Heidi made my wait pleasant by offering me coffee. The guest Wi-Fi was a perk. My cars will be returning to Heidi and Auto Nation. Ric

Ramin Hamedi and finance john help me purchase the car i was waiting for. I recommended to everyone who want to buy Toyota.

DO NOT GO HERE. ZERO STARS. These people are scams. Made us wait 2+ hours and then faked an IT phone call and caused us to pay $10k more for a used car than what we expected to pay for. On top of trying to make us pay $3k more for the car

DO NOT GO HERE. These people are scams. Made us wait 2+ hours and then faked an IT phone call and caused us to pay $10k more for a used car than what we expected to pay for. On top of trying to make us pay $3k more for the car

Everything went well on service my vehicle was delivered under the promise time Heidi was very helpful.

This was the easiest process I've been thru buying a car from a dealership. From the beginning Ahmad was patient and understanding and helped me choose a vehicle I was happy with. The whole staff was great!! Since leaving there.. the dealership has called and emailed to check on me and my purchase. Thank-you Autonation Toyota.

Very competitive price offer for selling my used car, fast assessment and quote, friendly sales rep too. Thanks! The paperwork and check processing took much longer than expected, however, but that was still minor compared to the whole process

The sales manager that help us was so helpful and very nice person. Even we didn't end up purchasing a vehicle. We didn't felt in any point of our conversation that we are being rush to buy.

Heidi gave me estimate time of 2 hours. Was done in an hour. Very nice professional great work

Sold my car to Auto Nation Toyota Hayward. Got an appraisal online and received an offer right away, other places I had to wait weeks or bring the car in.. It was a good. And fair offer so I made an appointment to bring the car in and met with Hasib. I came in, Hasib helped me right away, got the paperwork done in under an hour because I still owed money on the car and they wrote me a check and I was on my way home. Highly recommended.

There has been 2 problems that I experienced during my entire car buying experience with Autonation Toyota Hayward. The first is a small issue which was the experience with salesmen on the phone. They would always mishear anytime I said any number which happened way too many times to think it was anything other than unintentional and got a little funny at times to "hear" a number which is so far off from what I said. The other major problem was that I have been trying to contact someone to cancel the extended warranty that I purchased along with my vehicle for a week with no progress made. Everytime I don't get my call answered, I leave a voicemail. I have had my name and number taken down from a worker 4 times saying he would have someone call. I have sent an email to the finance worker who worked with me without a reply. It has been 4 days since I sent that email. It honestly never takes too much time to reply to an email even if it is to state that it may take some time to get back to me. This has shown me the other side of this particular dealership which is: If there is something you need that doesn't benefit them... They will not help you.

We have a representative there that makes it a positive experience. Mario personally handles my appointments and explains everything in detail. In the past I was misadvised so we go directly to him now. He has amazing follow through and has a pleasant, patient temperament. I will always be happy as long as he is my representative there.

Bryant has helped me at my car service appointments a few times now and has always been super helpful! When I wasn’t sure the best route to go in servicing my car he was knowledgeable and ensured that my car would be taken care of. If you need a service agent, definitely ask for Bryant!

Other than the miscommunication of the payoff amount. Aaron did an amazing job he was very attentive and answered all of my questions. He went above and beyond to make sure I was aware of what was going on. I look for to seeing him again on Saturday for my next sell.

Ramin HAMEDI and John finance was very helpful. I trade my 2017 Rogue and get 2022 RAV4. I bought from Ramin couple cars and I highly recommended to everyone who buying Toyota.

Over charge

I bought a Prius xle 2022 from Tom Asad he is very professional and helpful ask for Tom whenever you want to buy a new.

Ray was Courteous, professional, and understanding, he got me in on time. He was prompt and ready to assist right away.

I have never seen such a nice and professional guy such Mr. Tom Asad in auto’s dealership. I really appreciate his kindness and morals.

Tom Asad helped us through the process of car selections and purchase. He did very well and we appreciate his supports!

Bought a used car, took it home, oil dripped all over my driveway, half the stuff on the “safety inspection” was not done. Half the stuff they marked good, was either dirty or broken. My horn didn’t work, found the fuse crushed and sitting under the hood. Beware, they sell junk yard cars!!!!!

This was 10,000 miles covered service appointment. Speedy service and good customer service.

We called about a car and just as we were about to pull in we received a call saying the car had been sold. We were offered to look at cars that had not yet been put on the lot. A car was found and set up for us. We had to wait a day for pickup but that allowed for them to remove the scrat from the front door.

Id like to thank Tom my sales man and heidi the advisor Tom from day 1 went above and beyond helping me find the camry hse i expected to wait about two months but Tom was able to find it within 2 weeks with gas prices through the roof i love this hybrid camry i will definitely recommend tom to my friends.. Heidi thanks for fixing the head light issue we had and getting the tints redone to the percentage we excepted.. Thanks tom and heidi

Ramin helps us find our Prius Prime very fast. Knowing the crazy market, we didn't expect to get the car this quick. Good customer service. We knew we are shopping with Toyota but felt like shopping with Mercedes Benz. Really great guy with professional knowledge of all Toyota vehicles. Fast response of my phone calls and text messages. Never missed my calls, not even once. We really appreciate what Ramin did for us.

nice staffs and service there, waiting area with coffee machine.

Responsive, courteous, goes above and beyond to meet your needs, respectful, efficient, fast, outstanding.

Ramin Hamedi and also Henry Finance manager. We’re very good help to me and my father and will recommend them to friends and family of ours.

4 stars for four hours. Besides the wait for the finance department, everything else was fine. We had made an appointment to view and drive the vehicle a day prior so the vehicle was ready for us upon arrival. We arrived at 10 AM, test drove one vehicle, decided we wanted it, waited for the Finance Department, and left the dealership with new vehicle by 2 PM. Our sales representative, Ramin, was very kind and respectful. We appreciated his compassion and dedication to our service during the entire service especially when we returned four days later to retrieve a second key.

The service and attention is great. Majority of the service managers will guide you on what really needs to be done to your vehicle. This means saying you can wait on some services. They don't try to add more work than needed. Best dealership service I've experienced over the 35 years of owning vehicles.

I had bought 2 cars at this dealership and every time they need service I always go to Fernando. He’s just amazing!!!! Really profesional and always giving me the best options. He’s a 5 stars consultant !!!

I enjoyed talking to their service advisor, Heidi Brogan. She is very knowledgeable about my car. Service was fast and efficient. All in all a very pleasant experience. Tom Yee

Very happy with my experience at AutoNation Toyota Hayward. I went in saw a sweet white 4runner with black TRD rims and in a about 3 hours I drove it home 😀. Thanks Hannah M and I believe the other persons name was Johnny Tavares.

I brought in my Prius Prime for routine maintenance. I was most impressed with my service adviser, Heidi Brogan, who is both professional and friendly. She advised me about services that were coming up and also how I could repair a scratch on the outer side of one of my side view mirrors. Finally she made sure that my next appointment was scheduled. And my car was ready when promised—and washed. Cost? Zero. My car is still under Toyota’s two years of included maintenance with the purchase of a new vehicle.

The manager and Bryan were very professional ?. Fast and friendly service. 5 ?

Thomas was very professional and very friendly guy. He helped me to make sure I got what I need and satisfied with the service. He even followed up with me if I?m happy with the service. I?m very happy with the service.

Sales Omid Azizi and Finance John really helped me out for a smooth transaction. Never had I experienced the way getting a car nowadays during this Pandemic chip shortage. Lots of dealers are taking advantage of it by charging way above MSRP, but not AutoNation Toyota Hayward. I highly recommend this dealer.

Great customer service with good communication skills very polite and respectful employees, there waiting area is clean and they have complimentary coffee and tea while you wait.

I did not want to write this review but this dealership has been the most incompetent business I have dealt with in a long time. Backstory: I purchased my car from them back in October 2021. At the time of the purchase I bought the extended warranty and couple other options with the car; finance manager Harish Malik told me I can cancel these extras if I want within 60 days of the purchase date. So a month later I decided to cancel the extended warranty and the options and went in to the dealership to do it. Initially Harish tried to tell me that I cant cancel the options so I had to remind him at the time of the purchase he told me I can cancel it. We fill out the paperwork, sign the form electronically and Harish informs me it will be cancelled in 6-8 weeks. Fast forward to Jan 2022 and I still have not received my license plates or any kind of confirmation of my extended warranty cancellation. So I reach out and they say they will check and let me know. Few days later I get a call from Harish saying that the form that I signed electronically could not be accepted and I need to sign it with my hand. I do that and am told everything is taken care of and I’ll have my plates delivered and the cancellation confirmed. A month goes by again and still nothing. So I reach out to DMV and Toyota Financial Services. DMV tells me the dealership has not sent them the Car Title; hence licence plates are pending. Toyota Financial Services says they also have not received any form for the cancellation. Here I am 4 months later with no plates or update on my extended warranty cancellation. This dealership is quick to take your money but incompetent for anything else.

Out of the four cars I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman was very knowledgeable about their inventory and which cars were within my price point. After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!

I recommend anybody looking for a car to car AutoNation Toyota of Hayward they were very helpful very polite friendly outgoing and they all had a great sense of humor just wanna say thank you to all of them for help and for a new 2022 Toyota Camry XSE very pleased that you are special thanks to Mr. Bober

Working with Omid Azizi in sales at AutoNation Toyota Hayward and put in a deposit on a Toyota RAV4 TRD Off-Road, with Guo Yi as the sales manager. So far the process has been seamless. I will update as I go through the process with AutoNation Hayward. Hopefully, it will be a smooth sailing process!

Awesome service by joe Nguyen and Henrry for their services 5star⭐️⭐️⭐️⭐️⭐️

We buy two times car from Hayward automation but this time we feel very happy because of Joe Nguyen.he is wonderful person he doing everything in positive way and quickly.so seriously guys I highly recommend when ever you want to by car please must visit Hayward autonation and meet Joe Nguyen😊😊

The car sale customers service was Great but the auto service parts was horrible I had appointment and I was told to wait outside of my car 2 cars was ahead of me. Another customer came behind me and I assume it was her family member the Employees for Toyota. She called him over to her and immediately he took her car for service Never came to ask me any questions about my car just quickly came to her car to start service I feel like it was poor customer service and very inconsiderate to the customers that been waiting for a long period of time for Employee to come and even put a number on the my car. I feel like the same privilege for Family members That Has other family members work here for Toyota She has the same rules apply. Very disappointed

customer service, awsome.

Najim was friendly and helpful during the sales process.

I a used car from them, and it malfunctioned, they fixed it, and after that I decided to replace it with a new car. All of these things are pleasant. Thank you to all ( the best Hamid Kohistani )

I recommend Toyota Hayward, Thomas helped me for services 5 ⭐️

Just bought a 2021 Toyota RAV4 TRD Off Road from Mr. Arkadi Bober and his customer service was amazing. Mr. Bober is knowledgeable, courteous, patient and thorough. My automobile purchase experience has been nothing short of smooth and pleasant. I highly recommend consulting Mr. Arkadi Bober at AutoNation Toyota Hayward for your next automobile purchase experience. You won’t be disappointed or hoodwinked.

Awesome service!! Mario was my service advisor and was great. Definitely recommend Toyota Hayward.

Ray, and the rest of the Auto Nation Toyota Service department are awesome. Always easy to talk to, feels like they actually care, and go out of their way to try to make things easy. Big fan. If I have to get my car worked on, this place will definitely do. Well done people!

Great service, highly professional advice and on time delivery

I bought a 1 year new truck from Autonation a few years ago. The finance manager talked me into an aftermarket warranty for almost $4000 to have peace of mind for my vehicle for 100k miles. I had previously purchased one from another dealership for my other car and it had worked out great keeping my car in tip top shape. I could take it to any dealership that takes my make of vehicle, no problems. Now fast forward 3 years. My factory FORD warranty is up and my check engine light came on last week. I have a big camping trip coming up where I tow my trailer so my truck has to be in it's best condition for the tow. I have no idea what kind of warranty I have and I call AutoNation to find I have an AUTONATION warranty, and I need to use them exclusively.... the problem is that I have a Ford F-250 diesel and this is a Toyota dealership. This place doesn't even have the diagnostic tools to look at my truck, and the closest place they will send me is in Los Angelas, 400 miles away. No problem I thought, I'll take it to any FORD and they can get reimbursed from Autonation... Nope. They give me the run around, and I have several calls out to people and no calls back. Guess I'll be paying for this out of pocket.....I've called corporate to ask for a refund on the warranty and waiting for a response in the next 48 hours. Moral of the story, DO NOT BUY from these people they will steal your money and give you nothing in return.

Salesman Vinnie is great! I love my 2021 Tacoma!!

I had my Toyota Sienna serviced at this dealer and Heidi Brogan, Service Advisor was very helpful, professional and accommodating.

Best toyota dealer I encountered, I would highly recommend this dealer on how they handle customers. Thanks to Hannah for helping me out trading my honda oddysey. She gave me great deal easy to talk to. This is our second vehicle within the family and for sure it will not be the last Also Alex from the finance dept explain to me everything about how Im gonna take care care the vehicle and he explain every detail on what im signing. I will give 5 stars from these guys

Facility is clean. Sales man was helpful and know what he’s doing. Professionally done. The accountant was very friendly too. I recommend this dealer.

Beautiful. Eric Yanez , the used car manager, help with all my questions regarding my car. He was patient with me. I would like to thank him for all his help. -Ben

AutoNation Hayward was able to acquire and secure my vehicle in a quick and efficient manner. FJ coordinated my pickup day perfectly and Henry was able to get my paperwork done expeditiously! My purchase experience with ANH was thorough and very satisfactory.

Bryant and Carlos took really great care of my Tundra! They made everything effortless! Definitely highly recommended!

The staff in this Toyota dealer are polite, great service and they are honest. Heidi is a nice and she helps me in a quick and good attitude way to get the service my car needs.

thanks to Heidi Brogan in service for her diligence and fun personality.

I purchased a used vehicle for my son after getting the vehicle we notice a big deer in the driver side door and a dent in the front where the headlights are at below. Brought the car to the dealership, they wanted to keep the car for 48 hours and not provide a loaner car and They end up keeping it for 72 hours. It was a huge inconvenience and the customer service was not good at all. They did not inspect the vehicle like they should have. I was just told that enterprise will not be renting the car through Toyota but they do have loaner vehicles that was not offered. I even brought it up to the manager Eric that managed the used vehicles. I’m very disappointed in the customer service and the care of your customers. When picking up the vehicle I was told Dylan the GM was busy and I spoke to someone else and I told him my concerns and all he offered was a free oil change. He did not insured me that this will not happen in the future. Their was no apologizing for the inconvenience I’ve been without a car for not two days but three days.

My family and I take our vehicles to Auto Nation Toyota for all our maintenance needs. Thomas is usually the one who helps us. He is very knowledgeable, friendly, thorough, and helpful. We have been happy with the service we receive from Thomas and Auto Nation Toyota. If you are ever in need of any maintenance or service on your car please don’t hesitate to go down and talk to Thomas @ Auto Nation Toyota of Hayward.

Shan was knowledgeable, courteous, responsive and didn’t waste my time. It was refreshing to deal with someone who would make decisions and move the process forward. Unfortunately not typical in the automotive business. Try it you’ll like it!!!

My warranty packages were canceled by Harish Malik at AutoNation Toyota Hayward, but the price has never been adjusted nor reflected on my Toyota Finance account.

I have purchased the Motor Warranty Services of North America from Harish Malik, the Finance Manager at AutoNation Toyota Hayward, three years ago. However, I checked with Toyota Service Department today from another dealership. They told me that this warranty had been canceled while I have been paying for it in the last three years?

I had my vehicle serviced there not too long ago. Heidi was the one who helped us out. She was super friendly and very professional. I was really stressed out because I didn’t have a vehicle but she had a great sense of humor which really helped to ease the stressful situation. If you guys happen to need service done I recommend to ask for her. She had great customer service and I was able to get back on the road sooner then I expected so I was definitely happy about that. If my car needs to be serviced in the future I have comfort in knowing that I can go back to them with no problems. Thank you again for your help. -NM

I sold my BMW X5 at the best value I can get from a dealer. The whole process was fast, smooth, and excellent experience overall. No DMV visit is needed, they handle everything on site and also I got my check right away! Jamal helped me with everything from getting a quote, processing the paperwork to getting me a check. He is excellent! He also sells car, definitely recommend him for selling and buying!

I received excellent service from Autonation Toyota service team. All was coordinated by Bryant and Carlos and professionally executed by Justin, Jin, and Steve.

No, not at all. Worst service ever. Did even focused on our needs. Called us for test drive and said no car available.

I am a repeated customer at AutoNation Toyota Hayward, the staff at this location are so friendly , I sold couple of my cars Shan did the paper works, he was so welcoming and friendly. I was looking for a higher price than the offer I had in my hand , he beat that price and on spot give me a check. I recommend Shan for everyone.

Ray in the service department was great!

Great experience at Toyota, quick and painless. when you ever there ask FJ for helps!

Bryant. very professional and very informative. Service was excellent.

Worst experience ever. Had me drive 2 hours one way for nothing. Inexperienced with handling the transaction I was attempting. Never bothered to contact me back.

Heidi is always so pleasant to work with, even though she gets constantly interrupted you know she has your best interest in mind.

Heidi took great care of me. I will bring my camry here.

It was a great experience. The process really went smooth besides the computer lagging (DMV ISSUES). All the staff was really welcoming. Azim our sales agent was really easy to talk to. Overall it was great.

Ahmad was friendly and was able to get the deal done by selling my car. Will recommend to others.

WOW! For once, we had an easy car buying experience with a dealership. We were in the market for the current generation RAV4 in Lunar Rock. The handful of dealerships we visited down here in Southern California, had a ADM (Additional Dealer Markup) between $5,000-$10,000! In June, after browsing the internet for a few days, I saw that AN Toyota Hayward had one listed as 'coming soon'. I sent an inquiry and Diego N. responded. He let me know that the car was being allocated to them BUT was not built yet. He said that I was able to reserve it without leaving a deposit. He emailed me the specifications and upfront pricing which included the OTD price including sales tax for my home town. At that time, he was not able to give me an ETA until a few weeks later. He let us know that the car was being built on June 30 Each following week, he would call to give me a status update, which most of the time was nothing set in stone. His manager, Yi G. also reached out and let me know that there was no exact ETA, but let me know that he was open to answer any questions I had. Apparently, dealerships don't like 'cash buyers' so I was a bit hesitant to ask him questions regarding 'cash buying' process but since it was going to be quite a big purchase, I went ahead and asked and he responded professionally without beating around the bush In late July, we got word that the vehicle was in transit and would arrive to AN Hayward between August 10-15. Still, being a bit hesitant on exact arrival date AND pricing (we were afraid that AN would pull a bait and switch or add ADM last minute) because we did not leave a deposit (legally binding contract), we did not book our flight right away. We waited a few days and Yi was able to give us a more accurate arrival date. Again we waited another week to make sure there were no transit delays (seeing how we're still in COVID-19 times). Yi said it was scheduled to arrive on Sunday (08/08) or Monday (08/09) and we went ahead and booked flights for 12th (that would give them and us extra time incase there was a late minute delay). Diego and Yi assured us that there was no change in price, but did say that tax and any available rebate would change the price a bit but not by much. The day we arrived, we took a lyft to the dealership (Diego offered to have someone pick us up but we figured it was easier to just use ridesharing), only to find out that Diego was out on maternity leave (congrats bro!). His colleague, Mike S, helped us through the initial process and was just as honest as Diego. After a quick inspection and test drive, we went into finance with Harish M. Harish did what was part of his job. Offer financing, and extended warranty packages (it is how they make more commission) but once we told him that we were paying in full, he was respectful and did not pressure us into financing with their lenders. He proceeded with the purchase order and we let him know that we needed to go to the bank. He arranged a car for us and we were on the way to the bank. We came back, handed him the check, shook hands and went on your way back home to Southern California. I cannot thank these group of people enough for the easy buying process and experience.👌

worst customer service ever. liars. will sell a car right from under you the day before you supposed to do the paperwork and not even a phone call, I wouldnt have known they sold the car if i didnt call to make sure it was was ready after "inspection". Had i not called i would have never known. they are unorganized, dont communicate with one another, must have spoke to 4 different people during the process. Dylan Olberg was the worst of them. liars and sneaks. beware

Easy purchase. Best price. Professional staff. In and out quickly. No hard up-sales. Highly recommend

Today I got my new 2021 Sienna from this location and am very pleased with my experience. Vinnie Jhaj was awesome. Quick, straight and customer oriented. I would recommend this location and consider purchasing a vehicle again in the future.

The staff is really nice and helpful especially Omaid, he was very friendly and professional. I like going there because the service is great

We had the pleasure of working with Vinnie. He was very kind and patient. He helped us get the truck we wanted. He was always very responsive and kept us updated on the progress. He made our buying experience very seamless. I highly recommend working with Vinnie!

We had an experience to work with Vinnie. He is extremely knowledgeable. Definitely knows his product!! Highly recommend working with him.

Very helpful and knowledgeable staff. Big thanks to Vinnie for making the car buying experience a breeze

I’ve been taking my vehicle to AutoNation for years. I’ve always been satisfied until today. The service advisor was distracted and impersonal. He left before my vehicle was finished and asked another advisor to check me out. When they brought the car around, it was facing the entrance requiring me to exit in the wrong direction! Finally, my vehicle wasn’t washed without an explanation. Previous visits have always included a complimentary wash. I will not visit again and will find another dealership for my maintenance. Disappointed in Shamon’s customer service.

I have been bringing my car in for service since day one. I like the fact that they open on Saturdays, as well as the service advisors, particularly Fernando. He was very courteous, friendly and professional.

I will never go back to Hayward Toyota. Shamoun did not give good customer instead he gave attitude and made it hard for my partner to pick up our car and pay for our service. Back to Fremont Toyota we go. I would much rather drive out of Hayward, all the way to Fremont to get my car serviced. Fremont Toyota’s customer service is always above and beyond.

Excellent service and sales people. They are worked with us to get a great price on the 2021 Corolla Apex XSE.

good process to buy a car for someone like me a new college graduate.

Purchased a car from them and was treated great from beginning to end. The salesman was patient and took time to find us the right car and answer all of our questions. The finance guy who helped us with our paperwork was great, and although they were very busy still took the time to make sure we understood everything. If you are looking to purchase a car this is the place to go. Highly recommended!!

I appreciate all the help I received when purchasing my car! Everything was very smooth and easy and he accommodated all my needs! Thank you again Najim!!

Great experience with this sales person, helpful and guided me through much appreciated

Great experience excellent customer service, sales person help me with all my questions and guided me through with my purchase. Much appreciated

I previously reviewed the dealership as a one star because of significant issues contacting the dealership for support after the sale. While they still have significant issues with their phone system they did finally get back in contact with me and are working to make things right for me. I commend them for standing behind their word and working to make my experience better but I sincerely hope they fix the operational issues that makes it frustrating to contact them.

Good service and I spent shorter time than I expected .

friendly and proficient

🙂The service has been dependable and expertly done. I have always had confident that those who inspect and service my car, knew the mechanics of my car. In the many years of servicing my car, I have never had to return my car to service department due to incorrect repair. Thanks to Jay and Mgr. Carlos for their quality of service.

Tom was great to work with, straight forward and a man of his word. He kept lines of communication open throughout the entire process of finding a hard to find 4Runner.

Very aggressive salesperson. Added a ton of costs after we negotiated the price then acted as it’s mandatory to add nearly $6000 in services. I bought a @Kia Niro in 2019 from San Leandro Kia. Yesterday, my partner and I went to purchase her a @Toyota Prius. Must share that the experience at Toyota made us very uncomfortable. They sneaked in costs and made us fight to remove every one them. Terrible service. We went in at 7:30 and did not leave home until nearly 10:30 due to the constant and unnecessary negotiations. I think we are a definitely a Kia fam now due to this experience.

7:30AM drop off was booked only to hear the shuttle service was removed. Then I asked why they could not have called to alert customers, they said AutoNation does not do that. Take some responsibility Toyota. This dealership is giving u guys a bad rep. Then as I waited in the lobby for my car, after they said they would not pay for Uber, I wanted a cup of coffee for my 5K service. GUESS WHAT? THEY TOOK OUT THE COFFEE TOO. what dealership takes out coffee for customers? I'm very disappointed that I had bought 4 cars here, ill drive further for better service, go to Dublin Toyota.

my apt was one week early.but when i go to dealer they said no parts! during the service.I didn't understand why liared to me serval times? when ur service Andy revived my car.he said :need 1-2hours… but after 7 hours I called to office he said no parts! and asked need leave my car 3 days! and told me already took off the old partr! after the call i went to dealer and will take a look . actually found that my car didn't took off any parts!! Mr,Andy cannot give me a explain!

Really good experience. I will recommend this dealer friends

our salesman Mike went out of his way to find the Camry Hybrid we were looking for. Very happy with the car. Had to wait for financing because they were so busy. Wish we had more time to review maintenance options, felt pressed to buy more than I really needed.

I had 7 am appointment, 5K service, but the computer shows none. I had to wait for the car service over 1 hour, I got it around 9:30. No more shuttle service. I had to bring the car back, maintenance service light was still on. It was then reset. I?m concerned if my 5k car service was actually done?????

Valet service, and annual inspection and service were well excuted.

I drove almost 3 hours to see and buy a used 2021 Toyota Corolla Hybrid. When we arrived the car was not ready. When we got to test drive it after 30 minutes waiting, we noticed there was tree wax on the trunk of the car. They could not get the wax off. They also could not find the spare key. They promised us they would either find the spare key or send us another. It has been over a month and I have not received the spare key or other items that were missing, which they also promised to send me. I've called them various times and they promise to fulfill my request to no avail. I have emailed them also, and again, no response or action. It was a very simple request, but obviously they just care about selling the car and not about customer service.

I took my C-HR Toyota to have it serviced because we were going out of town for the weekend. What they found was a nail on the passenger side tire which was creating a slow air leak. They fixed it for free!! Saved me from getting stranded on the road. Now that?s Service!!!

Went to check out some cars and Vinnie was very helpful in giving me additional information and answering any questions I had. Would definitely recommend AutoNation Toyota in Hayward !

I had a wonderful experience purchasing a used car from AutoNation Toyota. Vinnie was very knowledgeable and friendly. He made the car buying experience very easy. Thank you Vinnie.

The salesperson was not attentive nor consider friendly, and did not even bother to go over the new car delivery checklist..

Friendly advisor, fast service

It was the best experience I have had with car dealers in the past. Tom, Yi and Alex were super helpful. It was a very difficult time to find the right car for me because of very low inventory in Northern California due to COVID and semicon scarcity but they took their own risk to find the best car from other dealership, and still delivered the best competitive price for me, gave the best trade-in offer for my previous car, and put together the smoothest procedure for me. I thought I had to put up with another painful unpleasant experience with a car dealer again but guys at AutoNation gave me the totally opposite experience to me. I would recommend everyone to contact AutoNation Hayward if you want to do business with great people.

The salesperson was not attentive nor consider friendly, and did not even bother to go over the new car delivery checklist

We bought a Highlander Hybrid XLE at Autonation Toyota Hayward, and we love the car. But the buying experience and a post-sale installation of a tow hitch left us very disappointed. After negotiating a $1000 discount with the first nice sales person Dylan we had to wait ~1 hour because of a computer problem. Then the finance person talked us (worn down) into all possible protection plans (will see whether they are worth the money) and presented us with ~30 electronic documents to sign which we did without reading assuming honesty in the transaction. At home I noticed that the negotiated $1000 discount has been dropped silently which is pretty disgraceful! Also we mentioned that we were interested in the tow hitch package ($699 factory-installed) and were told that we can easily get it installed afterwards. The first service advisor told me that this is a 2 hour installation job and that I should get the part from the parts department. I did this (a $614 part) but at the service appointment the first service advisor was absent and I was told by two other service advisors that this is a 6 hour job ($1080). I thought this should not happen but went ahead. Then I got a call that more parts are needed, totaling $1000+ (I would have assumed that based on the VIN the parts department should have provided a complete set of necessary matching parts, a simple software programming job!). I also noticed by comparing with parts.toyota.com that Autonation sells select parts at MSRP but some of them (especially the costly ones) with an additional 50% markup (the first part I bought for $614 was $419 MSRP), which is utterly disgraceful, penalizing loyal unsuspecting customers. So, the post-sale tow hitch became a $2000+ story. All this left us with a bad feeling.

I bought this car online from an out of state dealership. Good experience overall. The car was shipped to me and when I received the car it had 1,200 more miles on it than what was advertised.

Two reasons I give them low ratings. First of all they are constantly emailing trying to get me to come in and buy or lease a new car. I am down to my last couple car payments. They don't seem to understand that I am NOT interested. Two the last two times I took my car in there the bill is outrageously high, this was last time I will be going there for any services or purchases. They over charge and you have to take their word for what the problem is. No printed report from the diagnosis to prove what the problem is and the last time I wanted to pick up my car for a second option they told me I wasn't allowed to drive it off the lot without signing a waiver, because of the danger. What witchcraft is that; I drove it just fine down there. So the one STAR is for Mario and Carlos for their kindness.

Definitely a dealership we can recommend. We worked with Hannah, an Aquisition Specialist. She was incredibly helpful and friendly, and she helped us find the right car as well as walked us through its various features. Buying the car itself was easy and straightforward and we got it done all in an afternoon; which was very important for us as we had a long road trip coming up less than a week later. Overall a very pleasant experience, it was an absolute pleasure working with Hannah, and we now finally have a car that can take us from California to Wyoming and back.

I came to this dealership May 7 I was welcomed at this palace. one of the salesperson there named Hannah helped me get the deal done she was really helpfull through the whole process very nice personality Ask for HANNAH whenever you choose to stop at this dealership. Thank you Team Toyota

Thank you Vinnie for assisting us with our trade in and finding our new Sienna!

Taking long time to giving service. Staff is non corporating

SERVICE Manager, Carlos Saldivar is a excellent Supervisor. I saw numerous people very happy after dealing with Carlos. I was extremely fortunate to experience that same experience. Thank You Auto-Nation for letting CARLOS Saldivar run his A- - plus Service Dept. THANK-U -Micky Cancer plus 87 Days Hospice Miracle Survivor. AutoNation Toyota is a Disability, Cancer, Friendly Facility.

Great experience overall. Wanted to sell my car and Vinnie was awesome to work with. He showed some details on upcoming sienna which we are interested in.

Thanks for your help Vinnie. We appreciate you finding us the vehicle we wanted. We will surely recommend others to you.

Thank you very much AutoNation Toyota Hayward and Michael Jose for my 4 Runner 2021. Michael is very helpful and accommodating.

Great experience on buying my ch-r thank you michael jose for the great service!

We had a great experiences with our new Toyota Sienna 2021 Our sales guy was OMID AZIZ, I definitely recommend him.

Thanks a lot Michael Jose for accommodating us! We got our RAV 4 LE 2021 after a wk of waiting! I highly recommend Toyota Hayward and look for Michael, he’ll be there right away and tell you straight if u can have one or not! Good attitude! Might get Highlander nxt year😀! Thank you and more power Auto Nation Hayward!!

Thank your Sir Michael Jose for helping me out for my toyota tacoma.A Very helpful and informative on my Vehicle needs.

Great experience in Toyota hayward..thank you so much Michael jose!👍👍👍

Great experience on buying my 2021 Rav4 xle. Thanks Michael Jose!

Thank you autonation Toyota Hayward for my 2021 4Runner! And thank you Michael Jose!

thanks Michael Jose for my camry!

Thank you Michael Jose for the assistance and recommendations of my Rav 4 2021. I like it so much .

We just both a Sienna 2021 - Hybrid Van and it is beautiful. Michael Jose was our salesman and he is a great salesman and very patient. He called us right away when our van came. He showed us all the features that comes with the van. I thoroughly recommend to purchase any type of car at AutoNation Toyota Hayward and ask for Michael Jose and he will be glad to help you!! Great job Michael!

Thank you Michael Jose for assisting me with my car purchase. Will definitely buy again with you. I will surely recommend you to my family and friends. Thanks a lot!!!

Thank you Michael Jose for selling me my 2021 RAV4 XLE. We are so happy with the car! Will definitely buy again from you! More power!

On 04/22/21 , I got my new car Toyota Highlander XLE Hybrid from Auto Nation Hayward and OMID AZIZI was my Seller , I’m really happy with my deal in my new car and I really appreciate it. Cheers.

I had a great experience purchasing through AutoNation Toyota Hayward! Hamid was very helpful, knowledgeable, and made the entire process very simple! Thank you again!

After a horrible experience at Hayward Nissan I decided to take a drive over to AutoNation Toyota Hayward. I was instantly greeted in the parking lot by Lamaine. He was very knowledgeable and helpful with my whole car buying experience. Lamaine helped trade in my 2013 Altima and drive away with a 2015 Impala. Even though it was a used car and not even a Toyota he still was able to answer all of my questions and was very knowledgeable of that car. While we filled out paperwork and cleared out my Altima Lamaine helped by keeping my two toddlers occupied with a game of peek a boo. Will definitely be going back to see Lamaine again when I’m ready for my next purchase

Glad with results they gave me information on what my car will need

Drove 2 hours to check out a car and they delivered on their end of reserving it for us until we got there. No hassle! The buying process was a long wait but it was worth it!

Hello my name is Johnella, I went to Auto Nation today looking to purchase an Avalon. There is a gentleman which works there by the name of Ramin Hamedi. If you are interested in buying a Toyota, please check him out. He was very attentive, patient and found just the right vehicle for me, at the right price. Thank you Ramin

Had a great experience selling my car as well as trying to find a new one. Aaron was a great salesman! I definitely recommend working with him on a new purchase. Aaron was very thorough in helping me find what I was looking for and offering other options in my price range when the ones I was interested in weren’t available anymore. I ultimately bought elsewhere only because AutoNation didn’t have my first choice on the lot or in their network. I also forgot a couple personal items in my vehicle I sold and Aaron was super helpful and friendly when I needed to retrieve them.

This is my second time buying a car from Hayward Toyota and each time my experience has been wonderful.

We visited quite a few car dealers in the last several weeks in searching for a new hybrid or hybrid plug-in car. None of them was as courteous and straightforward as AutoNation Toyota Hayward. They gave us a price quote, without my having to negotiate, which was lower than the other Toyota dealers in the area, and they were absolutely up-front and consistent in every aspect of our interaction with them. The sales agent, Diego Navarro, informative, personable and delightful. I recommend him and this dealership very highly.

Very helpful staff, went above and beyond, Ramin did a great job.

Great experience at Haywaed Toyota

It was a very good experience purchasing my Toyota Venza at this dealer. The salesman Joe was very nice and knowledgeable. He showed us the car and answered all the questions we asked, very nice and professional. Highly recommended!

Heidi was great to work with. Professional and courteous

Great turnaround time, professional customer services.

Bought my Camry LE last week through Internet sales Manager Ramin Hamedi. He was very helpful in test drives and quoted me a good price. It was a good experience buying car from him. Strongly recommend.

Service is good although some are quite pricey. If it’s a serious technical issue about my vehicle, I tend to use this shop because I trust them. I know they do a thorough job that’s why they price themselves higher than the street shops. My Highlander is over 12 yrs old but still in tiptop shape because I always bring it to Autonation for servicing.

A stressful situation (having to buy a car and return a leased vehicle) into a SUCCESSFUL situation.

Thomas was great and extremely efficient. Very satisfying!

Jay is the person that did my work order. He was great. Friendly and thorough. Like making my appt with him. They did a great job on the service I requested.

Professional service and good quality productions. Helping out the customer to resolve all vehicle problem Nice people on service department. Parts department need improvement when customer need help from them

Hello, Purchased a Camry SE on 4/10/2021. Price was very competitive and the dealership honored the Costco pricing. Negotiations were fine and the sales rep was super. Only concern I have variations in financing. One has the options 0.9% if you pay little for the vehicle and 3.99% if you buy per Costco pricing. My thought process is that during these hard times Toyota which makes over 95 million dollars in profits every year should offer interest of at least 1.99%. This way you serve the community little better and also make money for yourself self. State tax and license are unreal but that’s not a dealer ship issue.

Everything was so perfect They was polite and with great patience

Long delay for needed repairs Car sat outside for weeks and as usual the car wash was broken and no attempt made to wash Windows even or vacuum.

Hannah is great, and has a friendly, open disposition that really puts you at ease.

I went to there on a work day. Hannah was sales person. She explained different models of Highlander. I test drive hybrid and regular and bought hybrid. Easy and quick!

this is my 5th time doing business with Hayward Toyota, their internet manager Mr Abdul Rahmani gave me a great deal on a 2021 prius prime, he's very professional, courteous, and knowledgeable, I left with a great car and happy buying experience as always, thank you again Hayward Toyota and I will be BACK !!

Hannah is extremely helpful and knowledgeable.

Hannah was very helpful and knowledgeable. She explained the process thoroughly and was able to answer my many questions. I will purchase my next car from Hannah.

I am looking for a new car and Hannah was spectacular, very detail oriented and accommodating. Will be back soon

Hannah is super sweet and really helpful. Very knowledgeable and supportive.

Really enjoyed my experience here, most notably with Hannah. She was incredibly sweet, patient, and knowledgeable about the buying process which really helped to keep me grounded as a new buyer (first big girl purchase, woohoo!). If you?re looking to buy new/used, I highly recommend coming here. And ask for Hannah!

I walked into Toyota Hayward and was met with by Hannah who was so nice and accommodating. 10/10 would recommend you speak to Hannah if you want superior service!

Hannah is the best. She patient, kind and professional.

Leticia is a horrible customer service person...she is too busy on her phone everytime I’m there she is always on her phone...when I was asking for help on a payment so many times I’ve asked 3 people there and they didn’t recommend me to any one.I’m completely lost when I always get to Hayward Toyota worse experience ever.

Heidi is very nice and accommodating. Quick and great service. Thank you.

Sarah was really helpful. She really put in the time to explain and answer all of our questions.

Jay (Jake?) was extremely polite and professional. Excellent, top-notch customer service.

Excellent customer service, I highly recommend George Sharetski the Sales Consultant. We were so satisfied with the experience, we bought two vehicles one for the wife and one for me the next day!

Great experience! Omid azizi went above and beyond to make sure I got exactly what I wanted! Quick and easy process and they didn’t make me feel bad for keeping them an hour past closing. Would definitely recommend to anyone! Car buying is never a fun process but they were so friendly! Got to drive home in the car of my dreams! Thanks again!

Everything is satisfactory?Will come again next time for car maintenance.

Great service experience !!

Improve service time. Be honest.

I bought my 2021 toyota prius PRIME i am very happy the sales person Mr. HAMID KOHISTANI is a wonderful person and knowledgeable about the car thank you Mr Hamid KOHISTANI

Improve service time. Be honest.

They only know sale you car and take you money, no continue serviced for you pay for upgraded. Never buy any here again.

Amazing services!! I always go with Fernando & will switch my schedule around to come in with him!! Gets services done if I have any questions he is always explaining things to me I hand him my keys & let him take it from there because I trust him that much! Lol

bought my car here 2-years ago and love it. I come for regular maintenance and have had no issues.

I had the best experience purchasing my 2021 TOYOTA RAV4 TRD. The AutoNation team was so welcoming and nice. Hannah helped my husband and I pick out our new family car. She is sweet and knowledgeable of the cars. Also, the manager Dylan was extremely helpful in finding the TRD off-road for us. I definitely recommend this dealer.

Dylan Olberg and his manager went way above what was expected and worked with my young credit profile and got me amazing rates. Awesome dudes, highly recommend. Very professional and trustworthy.

Excellent service and experience. I found the car we wanted and they gave us a great deal.

They doesn?t give a shuttle to my home I?ve been at the dealership since 9:20 am until 2:50 pm with 20 min due time.

We were there for 5 hours. They have signs everywhere saying they were cleaning twice a day. Never saw anyone clean anything. They have all these tables in the showroom that people are sitting at working on purchases but whenever any table was vacated no one ever ran over to clean the areas

I purchased a vehicle through the Costco Auto Program at Autonation? They made it easy and quick, I was in and out about 3 hours on a Sunday.

Very professional! Great service! Andy is the best!

Two years ago we bought a RAV4 there on Black Friday. Very bad experience, never go there again.

I had a flat, and needed a tow. AAA let me choose the closest location, which happened to be AutoNation Toyota Hayward. I didn’t have an appointment, and they were obviously extremely busy. But, I still received excellent customer service. I might even make them my new regular service center.

I Love Heidi, she is so sweet and friendly. My car was done in a timely manner.

Customer service is excellent

Vinnie was very easy to work with and did a good thorough job with following up on every detail.

Both Michael the salesman and Henry in finance were very friendly and informative. The process was quick and easy

This is my 1st review for all the times I've visited AutoNation Toyota Hayward. they've aren't the best but they are the closes to my home. There's one occasion where they did a bad job on my car and to this day they wont fix it. i went in for a recall on a valve body and came back out with a leak on the transition drain plug. i keep pointing it out to the service advisors but they wont fix it unless i pay the full service of fixing it, which is $500. I keep telling them is not something i did that caused that leak but a job they didn't do well. still to this day since summer 2019 I still have the leak from my transition drain plug. now their excuse not to fix it is because its been too long. when every time i bring it in for an oil change they refuse to fix it. and i cant get this fix anywhere else because for transition fluid Toyota has a special tool to do it. every other shop refuses to lay a finger on it. so from now on I'll start checking my vehicle after any major service from Toyota.

My service warranty for my 2018 Camry expired in August. Since that was in the middle of the pandemic and under SIP orders, I being a Senior Citizen did not want to be out. This week I took it in for oil change and a recall order. I asked the service advisor if they would extend the warranty to give me the oil change because of the pandemic. He told me the warranty was expired. I was very disappointed with Toyota. I felt under the circumstances, they could have given me the oil change. Not sure if I will go back.

The service was great , Andy always pays great attention and gives great service

Staff was very professional, pleasant and helpful. They made us feel comfortable and valued.

Overall okay experience.Some of the people working there were rude to my wife more than once.

Great car buying experience! All my questions were answered and the salesman and financing staff were wonderful to work with.

Experience stress free and I did not feel pressured to get anything unnecessary, I really appreciate this

Service department in Hayward

Buyers beware - This place and the sale people here like to take your money, but do NOT hold their end of the bargain! This is one of the few reviews that I have ever written. Not sure where to start, but we would like to summarize our horrible experience here for potential car buyers out there to consider and think twice about this dealership. My wife and I purchased a new RAV4 Hybrid here two weeks ago. At the time of the purchase, the sale associate only gave us one key (should be two keys for all new car purchase) and promised to call us back within a couple of days to pick up and program the second key to the car. Nearly two weeks went by, we did not hear any call from this place. We called back this place to follow-up and got a runaround. First, we called the sale associate who didn't pick up. Then called again to ask for the manager, but got routed to a voicemail. We left a voice message about the issue - but NEVER heard back from the sales manager. TWO days later, we called back the Sales department and the person who picked up the phone said it should be handled by the Parts department. We then called the Parts department, the person who picked up the phone said that he didn't see the part (our second key) being put in the system (of course no one would order it). He (the Parts department guy) told us to call back to Sales department to ask them to put the order in the system for our second key. We then called back the Sales department and asked to speak to the Sales manager. The associate that answered the phone (named Omid) said he relayed our request to the Sales manager (named Lamont William). The Sales manager would call us back in the next couple of hours. If not he (Omid) would call us back himself (Obviously, at this point we were livid). Needless to say, we still have NOT got a call from anyone (either the guy that we left the initial message, or the Sales manager, or the associate that answered the phone AND promised to follow-up). We are STILL missing our second key and not sure when this will get resolved. VERY FRUSTRATING! So buyers out there, again, please beware....The people here just want to make the sale. Once the sale is done, you are on your own, no one here is going to help you (even in our case, it is their responsibility to follow through).

Very well run. Nice sales staff and professional service staff

Service department very professional " Great buying experience no games very professional team.

They had handled my car with care and fixed the issues that were going on with it. Also provided information of what had happened and what they did to treat my car which was informative and helpful.

Recall fix and oil change with full check and timely service

I had to wait for four hours even though I had an appointment

Took more than 3 hours for oil change even making an appointment prior.

Faster service than first estimated. Will always use this service dept. Please tell your sales dept to stop emailing me to buy back my new car. Thank you.

Since Mario Caceres moved there, I always go there for service. This time my service advisor was Fernando. Both Mario and Fernando are very courteous and professional

Customer service is really bad with the service department! They don?t communicate with and don?t even tell you once the car is ready for pick up !

Again, another horrible experience with an advisor named Jay. My appointment for recall service was for 11:20, I arrived at 11:10 and Jay did not acknowledge me until 11:46. When time to pick up my car the next day he did not answer my voice-mail message. I called the Toyota main number and I was told he was off that day and another advisor would call me. Again, no response. I had to call the manager to get results who just made excuses for Jay the whole time. Jay was not off that day. This is the second time I have been treated horribly at this dealer and will not go back.

Again, another horrible experience with an advisor named Jay. My appointment for recall service was for 11:20, I arrived at 11:10 and Jay did not acknowledge me until 11:46. When time to pick up my car the next day he did not answer my voice-mail message. I called the Toyota main number and I was told he was off that day and another advisor would call me. Again, no response. I had to call the manager to get results who just made excuses for Jay the whole time. Jay was not off that day. This is the second time I have been treated horribly at this dealer and will not go back.

Good customer service and helpful staff

This my fourth car from Autonation Hayward I know this dealership for a long time.

Unfortunately these guys are very unprofessional.I bought my car from them when I bought it it had low pressure on the tire they said they were going to fix it. I drove home the tire pressure came back on and trying to call them to let them know that I had to take it to a local shop in my area because I drove two hours to get there with traffic in the shop said that my car came with a cracked rim. I bought a Mercedes off of them. I let them know over and over to messaging nobody would return my call I would get promise return phone calls from people that would answer saying that they will take care of it after trying to reach out to them for a month and a half I finally got through to a so-called manager used car sales manager named Eric. He has been the worst person to deal with very rude. Dropped my car off a week ago have not got any updates they have my calls to where nobody will answer I let them know I need to know where my car is at to be serviced because I had stuff in my trunk that I need to get out. Nobody will tell me where my car is that when I called they said is this Roberta with the Honda Accord the Modesto I said I did not buy a Honda accord. They don’t even have my information input correctly. After trying to still get a hold of somebody to find out where they took my car to be serviced I have still had no luck so here I am wondering where my car is that why nobody will return my call I’ve left multiple messages and text messages to the manager and nobody has yet return my call. Do not go here and trust these people even the finance department was the worst you tell them you don’t want to add on all the extra and they get disappointed. We went in with their own prequalification through capital one and we told him do not send us or run her credit to go through another lender we are already preapproved this is who we are using find out couple weeks later that they went ahead and did their own bank when we clearly stated and recorded on my phone not to use their own finance company when I had my own already. There is another issue I have to deal with. This has been the worst experience for me their customer service is rude everybody their avoid your calls. I just need to know where my car is that unfortunately here I am still wondering and waiting for a phone call to find out where my car went to somebody called me a few days ago and told me they had to drive my car 30 miles away to get my ring fixed and they needed my permission have yet heard from anybody since then. I do not recommend or trust these people I should’ve stood in my local area and dealt with one of these local dealers here where I’ve always been treated right. When you go in there it just looks like a bunch of young men hanging out talking not even paying attention to what’s going on around them if I didn’t want this car so bad I definitely would’ve took my business elsewhere from the beginning but they were the only ones that have the car that I’ve been looking for. Horrible Experience and it looks like I’m gonna have to take the 2 Hour Drive down there to find out where they have my car and if they even started working on it.

My husband purchased a Chevy Malibu less than 6 weeks ago. There was a limited 90 day warranty included before the additional warranty kicked in that he purchased. A few days ago the car began to overheat. He took it back to the dealership where they identified the problem and refused to fix it because he didn't have the "Gold Package". We don't even know what the "Gold Package" is. It was never offered, nor did we receive any information on it. This is the 2nd and last car we will purchase from here. We definitely won't recommend purchasing a vehicle from here. The customer service as well as sales agents are terrible, their main concern is sales not the customer.

They never worried for the customer.. once you have paid they will move to next customer.. will not even come to hand over your car keys

Mr Tavares was very helpful. He allowed us especially my grandson to look and try other cars. The guy in the financial Dept was also very nice. He explained all the paper works to my grandson . Thank you for assisting us with no pressure to purchase .

I purchased my 2015 Tacoma from here and have been taking it in for service since the purchase. I haven’t had any issues up until my last routine service when I reported that my low tire pressure light was on and also there was an issue with the driver side windshield wiper blade that was installed by auto nation during the previous service. My service advisor informed me that there was no problem with my tire all it needed was air and that the wiper issue was resolved. When I picked up my Tacoma I first realize that the wiper issue was not in addressed in a couple days later I clearly found a nail in my tire.I have since tried to reach out to my service advisor and even the service manager and have yet to have them respond. Very unhappy

I had a terrible salesman. He didn't care about my time before or after the sale. Typical car salesman, they don't know you after you sign on the dotted line

Overall, I'm quite satisfied with the car. Although it's not my favorite model, the overall service is also very good ?but I feel the headlight height is low.

I don't usually write reviews but this time I have to and it's a bad one. I gave this dealership time to fixed the issue but looks like they decided not to do anything. I change my engine oil every 5k since toyota change the engine oil only every 10k and in my opinion that's too long. When I had my car serviced their mechanic did not change my engine oil since its not as dark compared to an oil that has 10k on it and also did not rotate my tires as well and I know this for sure because I have two different set of tires. I will never buy a service plan and warranty again which cost me $$$$$!!!!!!

Had a few issues getting a deal done but AJ (salesman) and Haresh the finance manager went above and beyond to get a deal done. I would highly recommend this place. Will do business again!

https://www.yelp.com/biz/autonation-toyota-hayward-hayward-5?hrid=0Ajo6QeXthZa34w7qeiLHg&utm_source=ishare&utm_content=review

Very good , satisfied # 10 that’s how i rates job well done very fast employees are all nice and very helpful so auto nation Toyota in Hayward service center is the best to go for service maintenance!!!!!

I recently had my Prius in for service and had a very positive experience. Thomas was friendly and helpful in setting up the service. He explained what was most likely occurring with the driver side door occasionally not responding to the transponder. The service was very quick and the car was ready when promised.

Advisor Heidi Brogan was not friendly. The technicians checked my car. They knew low coolant, low brake fluid but they didn't add any fluid into my car.

Very nice customer service. I want to thank Bryant. Thank you Bryant.

I was watching a YouTube Scotty Kilmer video on Toyota and this mistake reminded me about how I bought a used car here 5 years ago...but it was a lemon. Within a week, a tube popped off from the coolant and leaked everywhere on the ground and I could only Scotch tape it which this place fixed. Within 3 months, the wheel fell off because the front axle broke off which this place also fixed later. And lastly, while I was going down a steep steep hill my brakes cut out and I had to use the emergency brake to stop and this time I brought it a family mechanic who found that a the structure of the car itself was cutting into the brake lines?!?! so he pulled that back and replaced the tubes and brake fluid. I later sold the car on Craigslist to men who were actually mechanics for dirt cheap because there were ongoing non stop problems with this car and my safety was at risk. I think if the car is brand new it's okay, but because the car was used and second hand, I did not receive the ultimate care on this car.

I just bought a certified 2019 Toyota 86. And during the 5 days try-out period, we found some problems which we pointed out to them. But they promised that they will fix all of the issues after we sign the contract. They told us to trust them because they are ranged number one dealership around Bay Area. How foolish I am, after we had done or completed all paperwork’s and actually bought and took the car home. Until now nothing happens even though we keep calling them every week. Whether there was no one pick up the phone or told us they will have some one to contact us later. I really hate to complain. But if I have no other choice, I will call their General Manager or report these issues to US Toyota Headquarter.

Everything went smooth and i got the car i wanted at a great price!

Service,service,service always good service.

I arrived early for my scheduled appointment but several cars that arrived after me were helped. So after 20 plus minutes of waiting for the gentleman that I was to meet .. Andy came out to save the day and help set me up. He was very kind and thorough. My brakes were getting thin and he was concerned that I have them done soon since the rains were coming. I came back the next day where Andy took great care of me. I’ll be asking for him in the future.

My service started at the time they slated and was completed within the time they stated. I have never had a car serviced so wasn't sure what to expect but so far I haven't seen anything fall off or any issues from the service.

The technician who helped me with my car repairs Andy was very helpful and knowledgeable.

Their expertise in car service and repair and great customer service..

I leased a highlander here. Finance/lease number and customer service need improvement: transparency with the numbers, finance manager raised his voice when i refused the add on package, gap insurance and confused about the discrepancy of rebates 1k not 2k and taxed. Leasing paperwork done, my car was still getting detailed. Saleman said it will be ready in 30 minutes. I came back 1 hour later. Car parked looks ready. No, salesman took me to gas station to fill gas, but gas was already filled; put on the temp plates at gas station, handed me the temp sticker, and he forgot 1 key fob...car got a scratch..talked to finance director.. I am not happy with his customer service i told him.

A very pleasant experience. I got the car I wanted. A Corolla LE with a dark blue color called "blueprint" and a black interior. Blueprint has silver specks throughout. It's stunning. A great team of four guys guided me along the way. My thanks to Najim, FJ, Dillon, and John. Great job guys.

Family environment with a no pressure to buy. Will be back for my next car

Excellent. customer service by Jay. AutoNation Hayward

Customer repair service they did a great good!!!!

Bought a used car asked for a few things to be fixed promied they would before I bought car. My mistake not asking for them in writing. Asked for car to be detailed, paint was rubbed off and told was going to get fixed. Nothing was promised a full tank of gas nothing called to check on car over a week due to no word from dealer and every time I would car they would heng up on me. Finally called and got to someone in service told me car was ready. Service department was helpful no one else.

terrible! I pay alot of money for maintenance and you take 3 hours for simple oil change and tire rotation. then you tell me that's normal amount of time. thats just ridiculous! get your schedules straight and maintain our cars within a reasonable amount of time!

After picking up the papers from the service advisor and taking them to the cashier and paying, I had to wait over 20 minutes for my car. Someone who paid after me got their car before me. I had to go back in to the cashier and request my car. It is very inefficient.

Good experience. It's slow when busy, because their finance process takes long.

The service was so organize from the beginning thru the end. I didn’t get bored waiting for my service to be done and their customer service is so customer friendly that I’m looking forward for my next service schedule to be done at AutoNation Toyota Hayward

Heidi was great! She showed great customer service skills and made me feel comfortable about having my car serviced at this specific location! Thank you Heidi!

I am happy but not satisfied with the service. I was scheduled for a break fluid flush for my 2018 prius prime.I was greeted with a big smile by one of the porters and eventually i met my service advisor andy he was very polite and straight forward with the necesarry things that I need to maintained with my car.He was very knowledgable by giving me some tips in maintaining my change oils,tires and the important service schedules.the service was done in 2 hours,unfortunately they found out that i have a nail in my tire on the rear driver side.they patched it up as mentioned on the work order.I was very happy that they found the problem.Unfortunately on my way to san jose the said tire got flattened again,I got stucked up for several hours on the side street. I immediately called for help to patch up the tires,that toyota recently fixed, i am somewhat dissappointed after a dealership visit,wherein i was driving on a poor serviced tire.I hope toyota hayward can do something about it.i can send pictures and videos of that recent incident.Andy is a good man but i don't trust the mechanics it is a very poorly made patching using cheap string plugs.Not overreacting but i don't feel safe.I might move to another dealership for repairs.

Purchased a 2021 Army Green 4Runner Trail Edition and I couldn't be happier! The staff was nothing but AMAZING! Thank you to everyone that was involved with making this happen!

Service was great, was completed within time promised and completed 60K service on time.

We love our slightly used car! Toby and his team really exceeded the level of customer service the whole place is just fabulous very great service and will work with you single mom of 3 and I found a affordable car with manageable payments thanks to Michael for helping me pick my new mom mobile out

Where do I start? I had SEVERAL issues with the mechanic in terms of solving a "rodent infestation" in my car's engine. Not to bore you with the details, the Service Representative "jumped through hoops" to resolve the problem and ineptitude of the mechanic. I don't want to blame the mechanic either...it could have just been a miscommunication, but the most INCREDIBLE service came from Shamoun Aszed and by extension, his manager Carlos (don't know his last name?). In addition, the young lady who helped me as well was Maria (don't know her last name either?) - she is the Service Cashier. Overall, I all the staff there did their best to help to fix the problem. I am very GRATEFUL for them. Huge hugs to all of them, Janet M. Perez

I’ve been taken my cars for 11 years to Hayward Toyota and they had an excellent service until 2020 I’ve seen a new service advisor twice and I got a really bad service. Last week they gave me my car back until next day and they only had to do oil change and tire rotation. I’m so disappointed.

We looking for buy new car for my child . we research from online .Auto nation offers clean quotes and good customer service than other places. Sarah Islas helps us understand all details and answer my questions. finally we decided to buy at that place.

I traded in my previous car and bought the new car. The old car was still on loan from Toyota Financial. Dealership bought-back the old car from me and financed new car with Toyota Financial again. Dealership made a mistake and I ended up with unpaid loan on the sold car as well! After that neither dealership nor Toyota Finance were taking responsibility to fix the unpaid loan. Both the agencies were asking me to talk to the other side. I was treated like VIP when I was buying the car but received above treatment after the car was out of the dealership. I am not sure how long this drama will last now.

no pick and drop service (shuttle) and when i called for reservation they told me that your estimated bill for oil change services will b $59 when i reached at autonation service advisor told me that your estimated bill will b $79.99 when i informed him that i was told $59 he got little upset and he said i can do it $69.99 i insisted again that i was told $59 then he asked me the name of the person which i didnt remember i told there was a lady and she told me that there will be complimentary multi point check and car wash. i asked about shuttle they said they are not providing any due to covid-19 i took uber and went back to my work again i had to take uber to come to autonation which costed me around $25 when i arrived and saw the car they didn't provided any car wash i was in hurry so i didn't spoke with them and left with dirty car.

The sales team handled an unexpected mid week crush of buyers with tact and skill

Bought a 2017 BMW 4 series. They didn’t tell me it had no satellite radio. Didn’t find out till after I took delivery. $500 for the dealer to add it. Totally unacceptable. Wish I had used a different dealership.

If a Spanish speaker were available the communication would have been better. A service was added and I didn’t understand there would be a charge. I need a Spanish speaker to understand the service department.

It would be nice to have a Spanish speaker in the service department. I don’t understand English well enough to understand when you are offering extra services and that I need to pay extra. I would just like to have my vehicle serviced and no need of extra unnecessary items added to my service. I have a maintenance package that should cover everything.

Mal servicio lleve mi troca Toyota tacoma por fallas de la pompa de la gasolina y ya tienen más de 4 meces con la troca y aparte me la chocaron ellos mismos

My waiting time for the tech advisor to see me is over 1/2 hour after my appointment. I see a lot of Toyota people walking around but there is no one to service. Please reduce the number of bookings or hire more advisors. My tech advisor confirms that my car was washed after the service, but it was not. Liar

Andy was professional and provided excellent customer service. Thanks, Andy.

I live in San Jose, checked every Toyota Dealership within a 50 mile radius looking for my 2020 Toyota Avalon Hybrid Limited edition with the colors and PRICE I wanted. AutoNation Toyota Hayward was the most pleasant car buying experience of all time. I highly recommend Vinnie, he will get you a great price and he is the Gold Standard Sales Person. Save your time, all the headaches and hassle of shopping for and buying a car, just go to AutoNation Toyota Hayward and ask for Vinnie and you can just relax, enjoy a great car buying experience and at great price.

I made an appointment for 10000 miles service which is oil change and tire rotation. I asked how long it will take and they told me 2 hours in spite of having an appointment. It didn’t finished in two hours we waited 4 hours just for oil change and tire rotation. HORRIBLE BAD SERVICE!!! I will NOT come back in Hayward service station anymore.

Had a wonderful experience Dimitry was a excellent sale person and Alex did a great job on finance couldn't have asked for better service especially on such a busy day thank you for the great experience and when we are ready to replace my wife's car that will be the first place we go.

Had a scheduled appointment to test drive a car through the Costco Auto program. Drove an hour only to find out car was sold. Never a phone call saying car was sold. Then trying have have us look at the next level up car. Very unprofessional. Plus too many of Toyota staff no wearing masks in the showroom.

Have all of their service staff wear masks since it is required of all customers.

Had a great experience, friendly team. They help me to take the best decision

Service department is always very helpful and my tech was nice and called when my car was ready!

Beware of Finance personal! Fraudulent sold me a Theft and Extended Warranty Policy. After arriving home and reading my contract , I notice I have 3 extra charges. One charge for 2556.00 and another for 1050.00 and one more for 629.00. Finance person also extended my Finance Term to one extra year without my consent!! Do not trust this dealership!! Read your contract before signing!! Don’t be fooled by the slick rats in the finance department.

They are attentive, they give good service and they follow through.