Recent Reviews from AutoNation Toyota Hayward

If you can please read the whole story to know how bad is this dealer. This is a crook dealer. BE careful with the sale men and financial staff in there especiallythe guy names JOUL FARAH. When you're about to sign the contract, make them print out the paper and look at the contract carefully. All they do to fool you is make you sign on the electronic pad, so you won't be able to see that they make changes to your contract to longer term and add more warranty package in there. They do their magic to make the monthly payment look similar to the one you agreed, but in reality, you have to pay more. because longer term make the higher interest. I vote one star because I could not vote 0 star. I was looking for a tacoma truck, when I was there, I agreed to pay in 60 month with the interest 3.9% without any added warranty and I put $5000 down with $500 toyota debate so the total down is $5500. After calculating, my monthly payment was $647 and the out of door price was $40400.56 -$5500 =$35141.31. As I said above, the financial man name Joul Farah made me signed contracts on the electronic pad, and he changed the contract to 72 months with the interest 5.9% without my permission. Because of it, it would see the lower monthly payment, then he add a warranty package of $3011without my permission as well, to made the monthly payment became $643. It was really close to the one that I wanted. And end up the out of door was $45229.54-$5500=$39729.54. When I recognized, I came back with the hope that they would fix my contract. and that guy denied everything, he said I was the one who agree the deal. And they refused to fix the contract and said all the could do was remove the $3011 of the warranty package out of my contract. I had no hope at that time and tried to pay as much as I could every month with the hope of my interest money would lower. I reached out looking for help everywhere and luckily, after making $1600 payment, I got help from the headquarters of Toyota Corporation. The toyota corporation made them fix my contract by making them buy the truck from toyota financial and sell it back to me and rewrite a new contract of 60 month payment with 3.9% interest. For the $1600 payment that I already paid, they promised to send me a check of $1600 in 45 days. However, I haven't received any check since mid September, it is 90 days now. I called them to asked about it, they said they already credit that amount to my car loan, but I have never seen any subtraction or payment or credit in my toyota payment account. I asked them for confirmation number but they said they would show me when I come back there. I am working in Ventura county and can only go there on the weekend. I ask them if I can come over on the weekend and they said their financial department only works on week days. Now I have no hope to get that money back, I intended to take day off from work to come back there to try again. After taking a day off and coming back there last week, the Financial supervisor, who spoke with me on the phone before and told me that the money of $1600 already credited in to the car loan, was surprise to see me. Then he asked for all paperwork so he could check everything again, thought I already show him my account statement, and the proof the the own me $1600. They made me wait for and hour to run back all record and paper. When there were nothing else they could do, so they told me the check would deliver to my house in the next day. And I already got the check. Because of this, It took me 6 times to go forth and back to this dealer from Ventura County just because of their mistake. Include all my time and gas money and mental and health problems cause by this case, they didn't even feel sorry for what they did. All they care is their profit. so disrespect the customer.

AN DINH Feb 7, 2019

i have been waiting on the 2019 Rav4 to come out. i had been checking out the car for a few weeks at the other dealers, since my family bought a couple of toyotas from this dealership, i thought i would give it a go as well. Cesar helped my mom previously with her cars so we went back to him to show us the Rav4. He was patience and i went through the whole line of the 2019 Rav4 that they have on lot. I finally went with one that I wanted. Got hooked up for a roof rack and a running board, can't lie though, the process took forever after i have decided which model i wanted. I would say we spent around 6 hours at the dealership, but that was expected. Monir from finance worked as quick as possible after my mom hunt them down because we were waiting for so long to be called into the office. lol. My car was scheduled for installation for the roof rack and running board about a week later, there was some issue as to getting my car back to me on time because i needed my car for work but after I called Cesar, he took care of the whole process for me in lending me a car to get to work while my car installation and permaplate was being completed. Thanks Cesar! I was ask to look for Damian, sales manager for the rental car when i got there. I must say that the rental car was not the best, probably would not recommend THAT car to ever be rented out to again or at least clean it better before renting out, there were stains in the interior and a huge empty box left in the trunk, the car remote doesn't work so i had to lock the car from the driver door manually and the arm rest was ripping like someone was trying shred the material off, also inside the armrest has some sticky residue. But at the time I was in a rush and had to get to work and i was returning the car the following day anyways at no charge on my end so i just dealt with it. Ben from the service department took care of the installation process and got my back to me earlier then the time he gave me, which was a plus, i can finally drive my own car again. The car looks clean and shiny, though there were a few splatter of leather guard coating here and there inside the car but easily wiped down with a clean cloth. No biggie there. I drove out the lot happy and thats all it matters.

Rachel Saetern Jan 29, 2019

I had been glancing at cars on Truecar and wasn't expecting to buy a car at that moment. Then I came across the 2011 Nissan Leaf and feel in love - with the price. I had considered getting an electric car as my next car, but *never* considered a getting a Leaf because they aren't aesthetically nice to me. Still, I said I was interested and within minutes got an email asking when I was planning to come in. So I get there with my dad and we test drive the Leaf. We love how it drives. Almost immediately we're told the 80-whatever miles per charge is not true, and at best we'll get about 50 miles to the gallon. Also we should avoid freeways because that runs the charge down faster. I was starting to question if this was the right car for us. They worked with us for the down payment and let us pay half then and then wait until I got paid again to put down the other half. So during the test drive I noticed the tire pressure light on, we were told not to worry about it. When we came back for the rest of the down payment, I asked to get it checked out and we're told there's a nail in the tire. I tell them about noticing it during the test drive, and so they covered replacing the tire. I was starting to lose faith - partially because I had looked them up while waiting that second day and a lot of them were negative reviews. For the second time I visited, they didn't have the tire available so I'd have to come back again. Both the second and third time turned into all day events, which was tiring especially since I work in a retail/labor job and highly value my days off. Now that we've learned some things about the car (I got it to charge up to 60 miles this morning!) There's not as much regret, but I still only get about half the mileage than what's claimed (I lose about two miles for every actual mile), which they never addressed, so I'm still kind of frustrated, but it's a nice commuter car, and cheap enough I don't regret buying it. Still, i wish there were a lot less ups and downs during the whole process.

Ari E Jan 23, 2019

PLEASE TAKE THE TIME TO READ THIS ENTIRE REVIEW AS YOU MAY SAVE YOURSELF THE TROUBLE!!!!!!! I came with my boyfriend to purchase a truck and was helped by Harish Malik. My bf was set on what he wanted & cleary emphasized that he did NOT need any additional warranty plans. Harish would not take no for an answer. So, trying to reach a middle ground, my boyfriend asked if CERTAIN aspects will be covered by the warranty & Harish confirmed that those certain things WILL in fact be covered. It was already after we had left that we have found out from a service manager that is does NOT cover the specific things that my bf had asked about. I would have thought a sales manager would possibly sugarcoat some details but I did not think he would flat out lie, or maybe he was unaware? Either way, dont agree to something that isnt true or if youre unaware especially coming from a so called manager. We came back to this place 3 times, which is about 45 minutes away from our house. The only reason we had to take time out of our day to drive to this place is bc when you call this place, every single person you speak with DOES NOT help you. The first time I called I was asking if Harish was going to be in and the person I spoke with over the phone said hes off Sundays. Luckily, my boyfriend and I decided to go to the dealership on Sunday in hopes to just talk to another manager, and what do you know? Harish was there, working. I honestly could not trust anyone at this place. Even through the phone is a hassle, you just get transferred and transferred and put on hold and get sent to voicemail. Unfortunately, Harish was busy with another customer and we did not have time to wait for him so we were just helped by a sales representative. ***I also would like to add that my boyfriend had Harish’s phone number. When my boyfriend texted him that he wanted to cancel the plan, he COMPLETELY avoided us. I am not sure if he was aware that his read receipts were on, but they were on, and he left us on read! Very unprofessional, at least turn your read receipt off!*** When my boyfriend and I came back again, Harish was not there, but we told another sales person that we wanted to cancel the warranty. So after signing, they informed us it should ONLY take about 3 days to process. My boyfriend thought it was all done with. WRONG. We called back 3 days later and the person I spoke with said that processing a warranty takes 5-7 business days. So we waited, called back after a week like we were told, and the person I spoke with said it actually takes 10 days to process. Keep in mind, these are all different sales people I am speaking with over the phone, and they are all telling me different stuff! Unbelievable!!!!!!! We stopped calling and gave it about a month. We called the bank associated with the car first to see if they have received any paperwork for processing from Autonation, the lady said no. We call back Autonation, and from there, we were getting transferred again. At this point, my bf & I were fed up. We went up to Autonation corporate in hopes that someone will help us. As soon as we reached out to corporate, Harish finally decides to text my bf to come in & MAGICALLY decides to help us out. AFTER we brought it up to corporate. We went in for the last time, signing the paperwork & processing it literally took less than 10 minutes, while we had to wait almost a MONTH at first because Harish did not want to contact us. We let him know that we had already signed paperwork from the last visit, so we were unsure why we had to sign it again, and what do you know, he says there was no paperwork on their end. Which means they LOST our paperwork and we waited a month for absolutely nothing. These guys will waste your time & ONLY want your money. The moment the deal is closed & you walk out, they could care less about you. I personally recommend that yall go to Carmax, they the goat and dont give a shizz about your money! (=

Rheana Landayan Jan 11, 2019

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

0down0APR60m Aug 13, 2018

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

Rayjencyruzreny E Cruz Jul 11, 2018

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

Roberta Santos Dec 31, 2017

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

John Mann Nov 17, 2017

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Shaheen N Shabnam Ali Mar 28, 2017

As Brian Griffith of Family Guy says, "If you don't like it, go on the Internet and complain." So here I am. As I was at AutoNation Toyota Hayward today and in the middle of signing the paperwork for my day's oil change and general maintenance, I saw a small-dollar value donation to a charity had been 'included' in my charge. At no time was I asked if I wished to donate to this charity. In addition, by the time I noticed it, in normal type although dwarfed by the many minor procedures I also had done, it was too late. I was in a hurry and to make a fuss about it would have delayed both myself and many people behind me. I had been tricked into the position of having to spend more money, in the value of my time at that moment, to undo the situation than the small-dollar value was worth. First, looking at the charity, it is not one that interests me. I am careful about which charities I donate to and I do not donate in small-dollar values. Second, at no time was I asked if I wished to donate to this charity, I say again. Third, I am fully aware that this charity pays AutoNation Toyota Hayward to place this charge on their maintenance. AutoNation Toyota Hayward is not doing this out of the goodness of their hearts. If they were, they would write their own check and receive a pleasant tax write off for their good deed. No, Autonation Toyota Hayward is being paid to advertise this charity, and to sneak charges onto people's bills. To those who make a joke about, "It's not the money, it's the principle of the thing," no. It's about the money. I value the skills and service the the employees of AutoNation Toyota Hayward provide. They have many customers and are always busy. They are convenient to my location and offer a handy shuttle service. They do their best to keep their customers moving and to provide the best service possible. I chose them because I value that speed and that service and I am willing to pay for it. I am not willing to have my common transaction intruded upon by an unrelated third party. If AutoNation Toyota Hayward feels a charity is worthwhile, they should be the ones making a donation, not getting paid to sneak charges onto their customer's bills.

Ron Levy Feb 11, 2017

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