13 Million Cars Sold to Happy Drivers

"It's nice not to haggle over prices. Their prices are good!"

-- Misty H.

"They got me in my dream vehicle. They listened to what I wanted and I felt heard."

-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

Come Experience the AutoNation Toyota Hayward Difference

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Recent Reviews from AutoNation Toyota Hayward

WOW! For once, we had an easy car buying experience with a dealership. We were in the market for the current generation RAV4 in Lunar Rock. The handful of dealerships we visited down here in Southern California, had a ADM (Additional Dealer Markup) between $5,000-$10,000! In June, after browsing the internet for a few days, I saw that AN Toyota Hayward had one listed as 'coming soon'. I sent an inquiry and Diego N. responded. He let me know that the car was being allocated to them BUT was not built yet. He said that I was able to reserve it without leaving a deposit. He emailed me the specifications and upfront pricing which included the OTD price including sales tax for my home town. At that time, he was not able to give me an ETA until a few weeks later. He let us know that the car was being built on June 30 Each following week, he would call to give me a status update, which most of the time was nothing set in stone. His manager, Yi G. also reached out and let me know that there was no exact ETA, but let me know that he was open to answer any questions I had. Apparently, dealerships don't like 'cash buyers' so I was a bit hesitant to ask him questions regarding 'cash buying' process but since it was going to be quite a big purchase, I went ahead and asked and he responded professionally without beating around the bush In late July, we got word that the vehicle was in transit and would arrive to AN Hayward between August 10-15. Still, being a bit hesitant on exact arrival date AND pricing (we were afraid that AN would pull a bait and switch or add ADM last minute) because we did not leave a deposit (legally binding contract), we did not book our flight right away. We waited a few days and Yi was able to give us a more accurate arrival date. Again we waited another week to make sure there were no transit delays (seeing how we're still in COVID-19 times). Yi said it was scheduled to arrive on Sunday (08/08) or Monday (08/09) and we went ahead and booked flights for 12th (that would give them and us extra time incase there was a late minute delay). Diego and Yi assured us that there was no change in price, but did say that tax and any available rebate would change the price a bit but not by much. The day we arrived, we took a lyft to the dealership (Diego offered to have someone pick us up but we figured it was easier to just use ridesharing), only to find out that Diego was out on maternity leave (congrats bro!). His colleague, Mike S, helped us through the initial process and was just as honest as Diego. After a quick inspection and test drive, we went into finance with Harish M. Harish did what was part of his job. Offer financing, and extended warranty packages (it is how they make more commission) but once we told him that we were paying in full, he was respectful and did not pressure us into financing with their lenders. He proceeded with the purchase order and we let him know that we needed to go to the bank. He arranged a car for us and we were on the way to the bank. We came back, handed him the check, shook hands and went on your way back home to Southern California. I cannot thank these group of people enough for the easy buying process and experience.

Chris Nguyen Aug 16, 2021

Valeu Porra Aug 16, 2021

Buyers beware - This place and the sale people here like to take your money, but do NOT hold their end of the bargain! This is one of the few reviews that I have ever written. Not sure where to start, but we would like to summarize our horrible experience here for potential car buyers out there to consider and think twice about this dealership. My wife and I purchased a new RAV4 Hybrid here two weeks ago. At the time of the purchase, the sale associate only gave us one key (should be two keys for all new car purchase) and promised to call us back within a couple of days to pick up and program the second key to the car. Nearly two weeks went by, we did not hear any call from this place. We called back this place to follow-up and got a runaround. First, we called the sale associate who didn't pick up. Then called again to ask for the manager, but got routed to a voicemail. We left a voice message about the issue - but NEVER heard back from the sales manager. TWO days later, we called back the Sales department and the person who picked up the phone said it should be handled by the Parts department. We then called the Parts department, the person who picked up the phone said that he didn't see the part (our second key) being put in the system (of course no one would order it). He (the Parts department guy) told us to call back to Sales department to ask them to put the order in the system for our second key. We then called back the Sales department and asked to speak to the Sales manager. The associate that answered the phone (named Omid) said he relayed our request to the Sales manager (named Lamont William). The Sales manager would call us back in the next couple of hours. If not he (Omid) would call us back himself (Obviously, at this point we were livid). Needless to say, we still have NOT got a call from anyone (either the guy that we left the initial message, or the Sales manager, or the associate that answered the phone AND promised to follow-up). We are STILL missing our second key and not sure when this will get resolved. VERY FRUSTRATING! So buyers out there, again, please beware....The people here just want to make the sale. Once the sale is done, you are on your own, no one here is going to help you (even in our case, it is their responsibility to follow through).

Tri Pham Jan 11, 2021

Unfortunately these guys are very unprofessional.I bought my car from them when I bought it it had low pressure on the tire they said they were going to fix it. I drove home the tire pressure came back on and trying to call them to let them know that I had to take it to a local shop in my area because I drove two hours to get there with traffic in the shop said that my car came with a cracked rim. I bought a Mercedes off of them. I let them know over and over to messaging nobody would return my call I would get promise return phone calls from people that would answer saying that they will take care of it after trying to reach out to them for a month and a half I finally got through to a so-called manager used car sales manager named Eric. He has been the worst person to deal with very rude. Dropped my car off a week ago have not got any updates they have my calls to where nobody will answer I let them know I need to know where my car is at to be serviced because I had stuff in my trunk that I need to get out. Nobody will tell me where my car is that when I called they said is this Roberta with the Honda Accord the Modesto I said I did not buy a Honda accord. They don’t even have my information input correctly. After trying to still get a hold of somebody to find out where they took my car to be serviced I have still had no luck so here I am wondering where my car is that why nobody will return my call I’ve left multiple messages and text messages to the manager and nobody has yet return my call. Do not go here and trust these people even the finance department was the worst you tell them you don’t want to add on all the extra and they get disappointed. We went in with their own prequalification through capital one and we told him do not send us or run her credit to go through another lender we are already preapproved this is who we are using find out couple weeks later that they went ahead and did their own bank when we clearly stated and recorded on my phone not to use their own finance company when I had my own already. There is another issue I have to deal with. This has been the worst experience for me their customer service is rude everybody their avoid your calls. I just need to know where my car is that unfortunately here I am still wondering and waiting for a phone call to find out where my car went to somebody called me a few days ago and told me they had to drive my car 30 miles away to get my ring fixed and they needed my permission have yet heard from anybody since then. I do not recommend or trust these people I should’ve stood in my local area and dealt with one of these local dealers here where I’ve always been treated right. When you go in there it just looks like a bunch of young men hanging out talking not even paying attention to what’s going on around them if I didn’t want this car so bad I definitely would’ve took my business elsewhere from the beginning but they were the only ones that have the car that I’ve been looking for. Horrible Experience and it looks like I’m gonna have to take the 2 Hour Drive down there to find out where they have my car and if they even started working on it.

Roberta Rodriguez Dec 20, 2020

Be carful when buying a used car from this place! The service from the sales people is what you expect from any sales person at just about any dealer,helpful friendly reassuring!,until the car is yours,it was my experience that after driving away with a used 2017 Toyota Sienna on a Friday night the next day my wife takes it grocery shopping and she calls me says there is a light on the dash I drive out to her it happens to be the low tire light,witch I understand this can happen anywhere any time even to a new car, we wait for Monday I take it to my local auto shop to get the tire repaired while it's there I have them give the van a full inspection and check the wheel alignment because I noticed the steering wheel was crooked,so I get the call from the shop they find a screw in two diferente tires I tell them fix it,they go on to tell me what they find on the inspection I'm es seriously surprised because I was reassured by not one but 2 of their sales people that they could not negotiate the price because it was already so competitive and they put a lot of money into theses cars to have them ready for the new owners, so the shop tells me it needs rear brake pads they are down to their minimum thickness they need to be replaced also the window seals for the front windows seem to have been glued to the window frame,there is a crack on the rear tail light I had also noticed my self that the vans interior carpet was very dirty after pulling out the floor mats I notice like they didn't bother to remove them for the delivery "detail" after I tried to reach them I finally got a name of the manager I had to speak with Erik the used car sales manager,it took a while for him to get back to me,when he finally called I explained what the shop had found and by the tone of his I don't care voice quickly responded well you should have brought the car back and we might have taken care of it for you,mind you I live 45 miles from this dealer about an hours drive two cars my pregnant wife in one dropping off the van maybe waiting 1-2 days to get a car back witch we need! Wasn't an alternative for us,at this point I am pretty annoyed at the service provided especially by Erick the manager he then goes on to tell me again bring it by we will give you a full detail worth $250 and a tank of gas,I spent $675 on repairs on a car I just purchased and was reassured "dint need a thing”they are inspected thoroughly otherwise Auto Nation would not let us sell it. Also make sure to do your own loan shopping they will assure you the "banks won't allow them to do anything better for you! You must give a big down payment wich in my case was a lie! Their banks wanted to stiff me with a 23.99% rate I then went home and shopped on my own capitol one came back with a lot lower rate of 10.93%!! Be carful!! Below I provided pictures of the filth left behind after it was “detailed” and one picture of the parts that came out of the van provided by the shop I took it to.

Joaquin Tejeda Mar 22, 2020

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

0down0APR60m Aug 13, 2018

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

Rayjencyruzreny E Cruz Jul 11, 2018

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Hayward Difference

Recent Reviews from AutoNation Toyota Hayward

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Customer Reviews

13 Million Cars Sold to Happy Drivers

Come Experience the AutoNation Toyota Hayward Difference

Recent Reviews from AutoNation Toyota Hayward

Cars.com

Edmunds

Facebook

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