We bought a new 2019 Avalon Hybrid there through the Costco program, at a terrific discount from the list price. This was done within days of the Costco request. The price was much lower than any Costco -related offered by Toyota dealers in the W. Bay Area. Only minus is the absence of the 2nd key, it came a week later, and the unfamiliarity of the dealer with the ApplePlay system.

We’ve bought 2 cars from here. I feel that my latest purchase of Rav4 2019 with JOHN HAMEDI warrants me to write this review on his behalf. I appreciate the time he took to explain all the functions of car and all the finance process, all while being very personable and very helpful. Best experience this far at this location with a very talented person. Thanks, John !!! Giving 4 stars just bcoz it has been 20 days and yet i did not recieved floormats for our prius 2018.

Thomas was very customer oriented and made everything clear and simple. He called me when the car was ready and was extremely pleasant.

Very comfortable and a nice place to stay in..!!👏

Decent experience after months and months of looking. Sales guys were nice as well as finance and worked to get me what I needed for the price. It was afterwards that I did not feel great. Once the car was delivered no one showed me anything on the vehicle, features, etc. It took over 2 weeks to get a scratch fixed where I had to call them directly to get the service scheduled. When I brought my last Toyota from Livermore they offered the all weather mats for free. I had to ask here and then was not even given the trunk liner for the back, that would cost me another $100. Getting a hold of anyone is damn near impossible. Have to default to sales to get someone as service and other departments seem to ring.

Recommend Guo Yi for mandarin speaker

Maybe I had bad luck. So I went there for the regular maintenance required by the manufacturer. It included oil change. Next day after that I noticed a small oil leakage underneath. It checked it with flashlight the oil went out of the cap of the oil filter. I contacted this dealer, expalined the issue. They asked me to come in again next day. Next day I spent 2 hours including trip time and waiting in guest area for one hour. Eventually they said that everything is good now, no problems. But after driving about 50 minutes to my work I saw the same oil leakage again. Very unprofessional attitude. Will try another dealer.

This is a crook dealer. Be care full with the sale men and financial staff in there. When you sign contract, make them print out the paper and look at the contract carefully. All they do to fool you is make you sign on the electronic pad, so you can not see they change your contract to longer term and add more warranty package in there. They do their magic to make the monthly payment look similar to the one you was agree, but in reality, you have to pay more. because longer term make the higher interest. I vote one star because I could not vote 0 star.

Great sales and happy buying experience

The sales staff were excellent: Dmitriy was very knowledgeable about the car we wanted to get and helpful on the phone and in person; and Damien was very patient in explaining all the new devices on the car after we purchased it. We used the Costco auto buy program and it was no problem. The only thing that prevents me from giving a higher rating is the very hard sell from the Finance Department to buy additional packages and then the difficulty in getting a response from them when I decided to cancel the package.

I was treated extremely well at AutoNation Toyota Hayward. I made an appointment and my sales representative was waiting out front for me when I arrived. I was asked 3 times during my visit if I was being helped when my sales representative was not present. The car buying process was quick and easy and I was in and out in about 2 hours. I would definitely recommend this dealership to friends and family.

The only reason we bought a car from AutoNation is because they had a cheap price on the car we wanted. The salesman was a pushy xxxxx and everyone there seemed to rush the entire process so they could get rid of us. They also withheld information (like missing an extra key) until after we signed the papers and advertised features that were also missing from the car.

The buying process is smooth, and the sale manager is patient to any questions I have.

I was expecting high pressure to purchase a new car. The Sales Representative, Answered all the questions I had prepared before going to the Dealership, without any rush, sale pitch, or pressure in purchasing. He was very helpful in explaining, each package that was on the various Prius models. We felt he was truly outstanding. We are happy with our purchase.

Fast, efficient service. I was in and out in less than an hour.

Ask me to use synthetic oil plus this and that cost me all around $400, their argument is then next oil change comes after 10,000 miles. But after 5000 miles "Maintenance Required" message pop up in the car, I take back to reset the message they ask me to do another oil change, not even kind enough check the records. Adviser just need more money doing more sale.

This is the worst dealership I have ever dealt with. Do not trust them. I would give 0 stars if I could. I returned a leased car to them and they assured me they would send me paperwork online but never did it and are now claiming I never returned it and charging me for it. Not only that, but they are treating me like this after I already purchased a brand new car from them which was also a huge mess to deal with because they had no idea how to attach a trailer hitch. Is this how you treat your loyal customers toyota? You ignore our emails and continue to charge us for cars that have been returned? I knew some car dealerships were shady but I did not expect this from a Toyota dealership. You are giving Toyota a bad name.

Made an appointment to see a Prius days before to arrive and find out it hasn't been inspected by their mechanics.

Findings: Financial manager, Monir Hamedi deliberately deceived me before and after sign the contracts. He refused to help me to cancel those contract which I requested him to and he continues lie to me by saying those contracts are non cancellable. His lying is contradicted with one of contract statements which is clearly stated “Agreement cancelled by purchaser within thirty days of the Agreement purchase date is eligible for one hundred (100%) ref nd of the agreement selling Price, less any claims paid.’’ This clause is from the Cosmetic Wheel Protection contract, section 9 Cancellation, page 3 of 6 . Mr. Hamedi deceived me by selling me the optional warranties which overlapped with my car anti-theft system, car alarm system and my auto insurance coverage by selling LoJack and Theft Projection contracts to me. The term years coverage of the Toyota Care Plus and Vehicle Protection VPP contracts are also overlapped with car warranty.

Great sales Mr.guo, very good service, worth choosing

the best customer service

Not friendly at all. I went there to buy a Toyota Prius . The one I wanted to buy was there but they said that it was not there.

Mr. Guo, the salesman, is very professional and enthusiastic. He bought the car I want for me. Thank you very much

We are Costco members and went in for their deal on the car I wanted, a RAV 4 Hybrid. I’d already been to another Toyota Dealership and AutoNation Toyota Hayward beat that price by $1700!

They offer Costco members the best price and best another dealership’s price by $1700. I love my 2018 RAV 4 Hybrid!

Will never buy from Toyota Hayward again. 30 Days after I buy the car from OE3 in Livermore they ask if I can bring the car to the dealership in Hayward. All I can say is buy from them at your own risk. Update 4 months after buying a car from here I get a letter in the mail telling me that I need to get an appointment to bring it to them to get a smog check. Basically means if I go there to get it smog checked it will be another 2 months before I get a plate. If you want to take a chance buying a car here and not having tags for months later feel free. My advice would be to avoid this headache of an establishment all together.

Mr. Guo is very professional and enthusiastic. I have bought the car I want. Thank you very much

Thankful to the dealer who help me, they able to hold the truck i wanted, Thank you for all the help, all questions answered even after I purchased. Thank you Vinnie and John, also to Johnny

120.00 Dollars for diagnosis, to check tire pressure transmitter battery in tire. ...I'm disgusted.

Very friendly people however they have not taken care of my registration. I bought a used vehicle in May, it is now November and I still haven't received my license plates. After months of talking to several people at the dealership, I finally called DMV who told me that the car was not registered in my name. I still haven't gotten a call back from the finance manager for whom I have left several messages. In addition, I went twice for service and they couldn't provide the service I required while I had appointments and was told to come in at that time. I also didn't get a second car key when I purchased the vehicle. The salesperson who was in charge of my sale was very kind and provided outstanding customer-care however I'm very disappointed that the registration hasn't been taken care of and that I haven't even received a call back from the finance manager.

Good selection of cars

It had been decades since I had purchased a brand new car. Part of the reason is I hated the whole haggling game done at a dealership. AutoNation Hayward came in highly recommended so we thought we would give them a chance. Glad we did. The team helped make everything go as smooth as possible. No funny, 'let me check with my manager how low I can go for you' games. Strongly recommend the AutoNation Hayward Team.

Great service and quick.

great to service your cars at this location. A+ service

Came as a walk-in with no appointment and they serviced my vehicle within two hours we will come again

I went in to purchase my 2019 Toyota Camry im in loove with my car beautiful car!! The sales guy Tim has great customer service and very informative! If he dosnt have the answer he will find it. I definitely recommend people to buy their vehicles at this dealership great offers!

Excellent service, nice waiting room.

Treated very fairly (sadly I am not used to that from Toyota dealerships). My service adviser offered dealership services, but immediately respected my wish to stick to basic service.

Very accommodating sales person (Johnny T). He understands our situation as a first-time buyer with a low score trying to build up one through this car purchase. He sees our need and got me the car that i want. Wow! Thanks Johnny!

Wonderful service including no pressure to purchase. A very thorough description of car operation. Sales person, Dmitriy Korzinin was extremely pleasant and answered my questions completely. It was easy to communicate with him.

Professional and courteous staff

Routine services here made my 12 year old all manual Matrix like new.

All thanks to FJ and the team. Thank you

Thanks to Johnny and his service crew for the great service last week. I got my regular maintenance service and a detail which they really did an excellent job! I don’t normally put a review but I’m wowed with their service!Thanks again👍🏼

This was by FAR the best car-buying experience I have had. All of the staff were polite and seemed genuinely friendly. I would have preferred a haggle-able price, but no-haggle prices were ok. Their financing staff (I actually went through my own credit union) was fantastic and really went out of their way to negotiate on my behalf with MY OWN BANK to get me a better rate, and offered some additional perks not their own end. Did I mention that I live in Southern California and come up just to get this car?? A solid recommend.

Vinnie S. Jhaj internet sale manager Help me to buy a car easy, no hassle and give us all information I give him 5 star

Not complete check out and advise me about future fixtures as expected when I took my car for a recalled. Not very happy.

Very satisfying with services

Nice place, nice staff~

Customer service is good and unbelievable, I drop mhy sienna for maintenance check, oil change, rotation, alignment, and one major problem, the next day is done.

Excellent service!

Johnnys help and guidance were perfect! Always feel taken care of!

Always courteous and helpful! Fast in and out service.

The service manager, Mr. Lan, is very knowledgeable and professional. He advised the repair needed and the reason. I appreciate it very much！

Excellent customer service!!!

Have a helping employee to assist you on what Dept you have to go. Fast serving you an appointment. And clean places.

Both Ben and Lawrence were very helpful!!

Got my Mercedes E350 at AutoNation Toyota in Hayward and the sales representative was very helpfull. I did the application over the phone, went to the dealer just to signed the paper work and drive my Benzo home. The process was simple and hassle free. Highly recommend AutoNation Toyota Hayward. A++++ Dealership

Everyone was really friendly. Val got me in and explain what was going to be done to my car, also estimated the time perfectly. Everyone in the service department seemed friendly and helpful.

I’m a first time Toyota buyer and I had a great experience from start to finish! Thank you Alex and Yi!

Very excellent service Carlos dnt know his last has great customer service I didn’t have an appointment at Hayward Toyota. Thanks Michael

Last year I bought a Toyota Highlander from them, they gave me the best price and also got my car from Sacramento. All experience was amazing and I would give them a 5 star rating. One year after a friend of mine wanted to buy a 2018 Toyota Camry and I thought of reaching out these guys again. I tried contacting the sales person (Manisha) but she has left. She gave me the contact of Dimitry, but multiple days and many interactions with him, nothing really moved. Then I reached out over internet and Guo Yi responded to my email and mentioned they have a car that we are looking for. Then we started negotiating. I told a price that I would like to buy, they initially offered a price. They called me to their showroom on Saturday(10/27/2018) so that they could talk to their manager Dylan and discuss the price. I drove from Sunnyvale and Guo Yi again tells me the same price and tries to explain why that is the best price. Then he goes to talk and get me a better price. Then another person comes (do not know his name), he again repeats the same price that they told me over email 4 days back. I told them, I was called here so that we can negotiate, if you keep telling me that price as the best, then why call me here and waste my time? He just flat out says, this is the price and they will do nothing and just gets up from the table and goes. Pretty bad experience. I have talked to many dealers when buying my car and from these guys also last year, but never expected such experience. My friend was also shocked. I would not completely say negative about the dealership, but I think if possible avoid the guys I have mentioned. We ended up buying from Toyota Sunnyvale on the same day and we got a good deal. The difference here was that the guy really wanted to make the sell.

It's A great place

Good job! Good service!

Great dealship very helpful on my search for my new car! Also took it in for its first oil change, Johnny was great in getting my car in they even washed it for me that was so nice I didn’t expect that! Over all I would say I had a great experience here! If your looking for a new car or you already have a Toyota you should be getting your services done here and you’ll leave know it was done right!

I used Autonation because it was part of the Costco Program. I'm happy with car, but the experience at the dealership was not good. The salesman knew nothing about the car and was not able to answer even the simplest of questions. He didn't know whether or not the car had a spare tire or where the the blow up mechanism for a flat tire was in the car. I knew much more about the car having done research on the Internet than he did. There was also a hard sell about buying a service contract which we agreed to with the stipulation that it could be easily cancelled. It has been a huge hassle to get it cancelled with them insisting that we return to the dealership to do it and stalling on the refund.

Excellent service and friendly crew

Got good price compared to other places and it was quick. Got good trade in value for my 2016 Corolla too. Appreciate Dimitriy and John

Awesome service. Fast and corteous. Coffee and fresh donuts, too.

Great service

YI Guo is very good sales person in Hayward Toyota, good service and good following up, and the car is really good to drive, strongly recommend this store to purchase your new car!

Car received in a timely fashion. However maintenance lights not rolled back. So I have to stare at them until I get time to drive back. I was told I need to schedule an appointment!🤯

Friendly staffs and great customer service.

Quick service and very professional. Was kind and super helpful in getting me the service I needed.

Excellent service provided by the Sales representative and the financial manager. Also, we were able to get a good value for our new RAV4 vehicle.

I live in Hayward, my whole house has Toyota’s, Camry, 2 Tacomas, rave4, 4 runner, none of them were purchase here cause there prices are way too high. Then they call after I already purchase somewhere else. Sad

excelent job

We would like to recognize the excellent service from Carlos Saldivar and his service crew at AutoNation Toyota Hayward, CA. We bought our used Lexus 450h, which had problems after a week. We brought it in and they immediately went to work and gave us a rental. Carlos and his team worked on fixing the issue for several weeks. It took longer than we expected but apparently it was very challenging to figure out. Through some assistance from Lexus, they were eventually able to fix the problem. We're now finally able to drive our newly acquired used Lexus 450h and love it. Carlos and his team were polite, helpful, resisliant, and provided great service. We have to commend AutoNation Toyota Hayward for providing excellent customer service. We had a negative experience at Toyota Livermore so it was a pleasant surprise at Toyota Hayward.

very good sales guy and worth to come back

Rude customer service.

The process of buying car, you get fantastic customer service. But after you purchased the car, the customer service for phone calls is non existent. I question if they train their staff enough to handle phone calls and questions.

Excellent service! And positive and professional attitudes all around! Definitely recommend this dealership it’s were I got my amazing 2018 Camry xse! 😁 I don’t quite remember the sales men who helped me but everyone was very informative and organized and of course very friendly

I took my car in for service and was so happy with the experience with the consultant Benjamin. He was very helpful by explaining the cost of the repairs and what was needed at the moment and what I could wait for until I had the money. I am grateful for his honesty!!!

as agreed for monthly payment of $427. i git the bill of $523. it took a lot of my time to come back to talk with them. they said i Purchased some extra ? why do i need that? no one asked me and I did not ask for anything else

I went to this Hayward Toyota for maintenance the first time after terrible experiences at the Fremont location. I’ll definitely be a regular at the Hayward location now. The staff was very professional. Ben was my service advisor and he was phenomenal. He was very patient and thorough with his explanations and answered all of my questions about my car. If you’re here, ask for Ben

Professional, courteous, and timely. Shamoun Aszed and his team took car of my Scion's new tires and oil change all before noon. Price and customer service is why I continue to bring my vehicle to this dealership. Thanks so much .

took car in for airbag recall, the intake process was fast and my vehicle was ready by end of day..no issues..

Great service and sales person's, they care for their customers.

I didn’t buy my car here but they are the only dealer I take my car to for maintenance. Friendly courteous and knowledgeable staff, very flexible and accommodating, facilities are nice and clean. I always drop my car off before work and they make sure I am never late. They finish the work in a timely manner and get my car to me or Uber me back to them free of charge. I love this dealer.

Brian was very helpful, and polite. He was patient with the explanation of the work my car needed, and helpful getting me the price on each one.

I was able to get my appointment scheduled within the week and Toyota provided excellent service! Thank you and keep up the great work!

Improve your cashiers- customers relationship. Give us a good smile and greetings. We are your business partners

Very upset with my autonation 2 year warranty. I was promised a free oil change, tire rotation, cabin air filter change, and routine inspections. They only put more liquid/fluids in, and the rest were ignored. I'm disappointed to have to give a one star where I have purchased my vehicle as well as recommended others to buy from.

Sometimes I question their customer service. Employees can be very curt. Nonetheless this is my dealership and serviced and I got a great price on my 2018 Corolla.

I just recently got my new Toyota RAV4 from AutoNation and it was a great experience! They were not pushy and did not try to haggle. Everything was very fair and straight forward. I had some bad experiences prior to going to auto-nation and I’m so glad that they were different. Great customer service!

I like this place and the staff is mostly pretty cool. I bring my Prius here for service. The downside is trying to find a technician upon arrival. I always schedule an appointment online and that’s awesome. But when you walk in the service office, there is no front desk and no way to know who will help you. Takes a while to get someone to acknowledge you. That’s the only downside, really, and the only reason I didn’t rate this place five stars.

Professional service. Set an appointment, you'll be in and out way faster.

It was great service!!Very professional

Good service and clean service

Excellently

I went to get an oil change and when I got home I seen oil all over the ground and checked and they forgot to put the top on ! Always problems here , don't reccomend.

I took my Toyota there for service for the very first time and I must say there customer service is excellent. Everyone was very friendly and helpful. They got my car out quick and even provided me an unexpected car wash which I really appreciate. Will be a returning customer and I highly recommend this place to all.

The staff is always super helpful and did their best to accommodate your schedule. Very high quality, reliable & professional work done for your Toyota. I always bring my car to them!

Definitely not a pleasant experience and this has been more than once! It’s not the fact that my check engine light came on the day I left from getting it serviced but more so the customer service (or lack thereof). Never been treated in such a manner or spoken to in such a condescending way. I’ve had “ok” experiences in the past but sadly the service rep I used to deal with is no longer there and now these last two trips have been a nightmare! Even the folks at enterprise stated that everyone complains about them. Please don’t talk to your customers as if they’re children and please don’t make them feel as if they are lying when trying to describe the issues with their vehicles. Moving forward all services and my hard earned dollars will be spent at Fremont or Melody Toyota.

easy to get an appointment. job done in a time promised. they provide a round trip shuttle service. coffee and donuts are there for customers. Fernando Ruiz is a friendly expert technical representative. he is very oriented to my cars need. keep up the good work. i request that CASHIERS should always smile and friendly. customers are your business!

I will come back for my next service needed too!

Shamoun was the representative that helped me with my service and let me just say he was extremely helpful and professional unlike other reps I have met. Everything that I requested was done in a timely matter and Shamoun’s customer service skills were exceptional!

Great experience!

I had my Prius towed to AutoNation Toyota Hayward after breaking down on the freeway during rush hour. Fortunately, the service department staff was still there. They diagnosed the issue the next day and repair was complete on the third day after the breakdown. I was a little late picking up the car, delayed by freeway traffic, but the staff stayed for an extra half an hour so that I could pick up the car. Great customer service!

Excellent service department especially service manager was great in help.

It's first come, first serve. Appointment times are not honored, plus it always takes them twice as much time as their estimate. I probably won't do maintenance here again.

Very helpful and found the car I was looking for

Friendly staff and quick and easy process

Excellent and knowledgeable staff from the sales force to the finance department. Attentive to my needs and helpful with the process. I would recommend it to my trusted friends and family. Thumbs Up

The service was great.

I have very bed experience with parts department !👎

Exceeded all of my expectations. I will always go here for service.

We had a very pleasant experience buying our Prius at AutoNation Toyota. Our sales person, Vinny Jhaj was a great surprise as he was the most knowledgeable car representative we have ever dealt with. There was no question we asked that he could not answer and explained everything about the car we bought and the differences between it and some of our other choices. He was patient, polite, and never pushy. After the sale customer care continued with his orientation to the car which was very detailed and we appreciate that we know he will be there for us if we have questions in the near future.

William, Sarah, and Finance are wonderful to help us to make this purchase! AutoNation is the best! Thank you.

Great Service and Nice people. They get the car wash done too and he took care of paint stain on my car.

Go, find Aaron Khel, and don't turn back. Without his patience, his genuine input, and his quality customer service, I probably wouldn't be with the car of my dreams today. I initially came here after being treated poorly at Toyota 101 and felt that finding a car meant dealing with people that treat me differently because I'm young. When I came to AutoNation, Aaron popped out of the blue with a smile and asked how I was doing today. I told him I wasn't going to buy a car today, and he let me test drive cars that I was considering buying. He spent almost 2 hours with me, helping me figure out costs and this initially intimidating experience suddenly seemed so easy. 10/10 would buy a car here again.

At first we were just looking to get an idea of price point, but after talking with Tim Ballard and one of the sales managers, and them finding the exact vehicle we wanted at an amazing price, we decided to go ahead and buy the vehicle ahead of schedule. We couldn't be happier with our purchase.

Valentino was great! He helped us with my car servicing and also gave us the best customer service!

I bought a Jeep wrangler and specifically asked if the car had a lift kit and original Jeep shocks. I didn't want a Jeep that was customized because I knew that was problematic. The service department told me that there was no lift kit and the sales person told me the Jeep had stock shocks. I took the Jeep to a dealer that told me the entire suspension was 3rd party with a lift kit and that the car was dangerous to drive. I was hoping that going through a dealer that they would be honest. Not the case. The car is for my daughter and it will now cost me an additional $3k to get fixed properly. #toyota #autonation #haywardtoyota

Not friendly just what they had to do to work there, it seemed like i was brothering them

Brian was very helpful.

Ghulam Hazrat, I found him one of the best salesman.

very very good sevice manager ben is very nice knows what he is doing

When I dropped off my car for oil maintenance/changing, they immediately tend to it. Also, they washed my car. I was happy about it.

They have good qualities of cars , experience technicians, and great service.. When I think of buying a car it’s my first choice

Great people, great service, great experience, and great job Hayward Toyota. I've taken my 2007 FJ, 2012 Camry, 2013 Prius, and now 2017 Tundra. These guys have maintained all my rides and always "serviced" them well. Coffee in the lounge is actually OK too.....

These guys were awesome

Still waiting for license plates and pink slip has been six months

Ive bought 2 cars from here. I feel that my latest service with Brian warrants me to write this review on his behalf. I appreciate the time he took to explain the maintenance being performed, all while being very personable. Best experience thus far at this location with a service rep. Thanks, Brian!!

Excellent service

I bring my 2015 Corolla S plus to service department because I has the check engine light on and because it was time to do regular maintenance as well, they kept the car for 2 days and then they called saying it was ready to pick it up. When I get there they told me that they didn’t find anything wrong about the Check engine light and I need to keep an eye on it!!! They gave me the paper work and I noticed that they didn’t make the maintenance so I walk back in to let them know and I have to wait about 3 hrs ( losing my half day of work). When it was really ready to go they send me to the cashier saying that I own them $210 for doing nothing about the Check engine light!!!! Terrible customer service ever!!!

Best service nice people they help me in everything I need

The crew at Hayward Toyota were phenomenal as always. This is the 3rd vehicle I buy from them (2011 Rav 4, 2018 CHR, 2018 Rav 4). The customer service was outstanding and they were knowledgeable, answering all my questions. More then fair and no pressure tactics. They took care of me like I was a family member. I would not go anywhere else to buy a vehicle. Special thanks to my sales associate Hamid and of course John in finance, for always taking care of me. You guys are 5 star all the way.

Excelente servicio, amabilidad y rapidez desde el momento que me asignaron la cita. Gracias por el buen servicio al cliente.

We bought a truck from them at the end of July. We called and cancelled the extended warranty two days later. I have called repeatedly to get the amount refunded against our loan. They told me this week I need to sign a letter that they were going to email me to say that we had cancelled the plan. Still waiting for that email two days later and nothing but crickets. When I call the calls are not returned. Very poor customer service

It was good the service also they were friendly and the wait time it was kind of long but overall good service😊

Great experience! Highly recommended AutoNation Toyota in Hayward.! Shamoun Aszed is the best very professional in taking care of the issue. Thank you so much!

Very friendly service staff no matter who services your car. Shamoun helped me this last time and explained everything and got me out in the time he quoted. I would recommend bringing your Toyota here for servicing.

although the people at the service department were very attentive, we feel like they charged too much for services not necessarily required

Best service by my service personnel shoman!

RESIVI UNA ATENCION ADECUADA Y RAPIDA Y EL FINAL FUE MUY POSITIVO SALI MANEJANDO MI TROCKA MUY CONTENTO ESPERO REGRESAR PRONTO POR OTRO CARRO

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

I'll give details later.

Great customer service - kept me informed on what would be done, when it would be completed and what it would cost. They took me home after I dropped off my vehicle and picked me up at home and brought me back when my car was ready.

High Speed Service Professionals - thanks again for taking care of my vehicles.

Excellent customer service.

Really great employee and great service, appreciated

It was great! They were so kind and did everything as quick as possible considering I was buying a car!

The service was good during the buying process. After the purchase is made and you try to reach out to someone from this dealership for questions, they either respond to you with sarcasm or no response at all. It has been almost a month now since I made a purchase, but I still don't have my new registration that I already paid for. I just made a simple request whether or not the paperwork was submitted to DMV, but no one is telling me anything. This is a very frustrating experience for me.

I have always been satisfied with the service at Auto Nation Toyota of Hayward. The service department gives you their all and does what they promise.

Good service finished before expected time

After receiving exemplary service at this location, I was met with terrible service this past weekend. Upon my arrival, I was not aware that the service department closes around 5:30. I stood around my car outside the building for 30 minutes while many employees were inside. If the hours are different than list online, please let the customer know. As someone who works in the customer service industry, I was appalled at the lack of respect I received that day. Please do better. Update: After turning in my car once the lease was done. I was met with a very large bill for items that were not addressed during the final handoff. I am still getting calls from a sales associate about leasing another vehicle despite receiving a $300+ charge for not continuing to lease with them. PSA: ALWAYS READ THE FINE PRINT of your lease agreement. I will never do business with these people again.

Buyer beware. Until they make things right I wont buy from them again.

I've been going to this auto dealer since I purchased my Toyota Scion IA. My brakes have been shuddering since the first 4k miles and they constantly told me nothing was wrong with my car. I take my car to two other mechanics who both say something is doing with the rotators. Toyota just didn't want to honor the warranty because they'd have to fix my car for free.

Awesome experience .spoken to the sales person (dylan) over phone took the appointment and visited them and Dylan explained us everything and gave good finance options and explained about vehicle and within two hrs the new vehicle is ours. I truly recommend automation for any purchase of your vehicle . thanks Dylan for all your help in finding my vehicle

Ben was very nice and took care my battery issue. Good follow-up calls to update me during the day.

The fact that I have been having my car serviced there for over 13 years should speak for itself. Shamoun Aszed is the service mgr that has ably assisted me in the last few years.

After being denied by Carmax, My husband and I decided to visit this location, and before we entered the door we were at the parking looking at the cars both used and new, we were greeted at the parking lot by this young sales guy, very friendly and very professional. He asked if we were there to purchase and I quickly said we were just looking to see what we will be eligible for, but this time for a brand new one, as the cars we got before from other car dealers were second hand. Anyways they ran our credit, not even once they looked down on us, and Jamal our financial sales guy he was on top of it, he made sure we got out on time for me to go to work, mind you we walked in @3:30ish I had to leave by 5-5:30ish at the latest he made sure that happened and to our salesman I am sorry I totally forgot your name, but thanks to you and Jamal for making our experience an amazing one. We will be referring ppl to your place. One more thing, my credits were okay to get me a new car, I am a first time buyer, and I am satisfied with the color which is blue my favorite color. Thank you auto Nation for my 2018 Corolla XSE!

Great

These guys are awesome I'm proud to be an owner of my IS250 love it. This was a very smooth purchase transaction with great service.

Everyone was very friendly and knowledgeable.

Sales Rep Victor Fuentes was very friendly and knowledgeable about the car we wanted to purchase.

First time I had a car serviced AutoNation

The sales rep and financial reps that helped me and my with were legit the best Moner and azim were their names. Made the entire process flowed so seamless. And the truck I got just beautiful

Updating my previous review. This go round I had the pleasure of being helped by Brian McCallum. He was clear, efficient, and timely. This time I didn't wait for an unexpected amount of time. He was straightforward and very helpful. This is my regular go to place. Old review It was a bit inconvenient. I had an appointment at 1240 but they couldn't work on my car till about 3or 4. I wasn't expecting to go the rest of my day without my car. Although they were backed up my car should had been serviced at the time i chose. They were friendly which is the only reason it wasn't a complete horrible experience.

Friendly staff. I was helped by Cesar and he knows his stuff about the cars. I was looking for a Tacoma TRD pro. They didn't have it, but he showed me other models and described what the differences were between the models. The mechanics here are nice and don't try to nickle and dime you.

people here are helpfull after your done dealing with them, after that your done they will not help you anymore regards getting warranty money from them.

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

The representative finished the job in a timely manner. Work was done as requested. He explained all details. I am pleased with the services the representative provided and would recommend to anyone.

Very nice sales guys

Exelente servicio muchas gracias al señor cesar

Buen lugar

EXCELLENT TIRE SERVICE.

Dania uribe helped us ... got us our color and everything... we are very happy

Very good customer service

Good and excellent experience i have serive advisor is very helpful

Good price

Had a good experience here in AutoNation Toyota in Hayward! Great costumer service! Can’t remember the employees name! But was very nice!I was given a longer service hours but my car was finished in less time! Thank you so much for your great service!!

Thank you my experience was exceptional

My service guy was the best. He remembered my questions that he didnt have answers for and gave me the answers when he called back. Service was fast and they even washed my car which no other toyota dealers do! My car was ready when they said it would be in two and half hours. I didnt use their ride services thy use lyft so no more waiting for the shuttle! My experience at capitol toyota was so bad i am glad i tried hayward toyota!

Hayward AutoNation Toyota was really helpful and worked with me finding the vehicle that fit my families needs. We ended up purchasing a Sienna which is great has so much space and is so easy to drive. Our family is really enjoying this new car. Thank you Dina for such a great customer service.

One great service. I walk in for an oil change for less than 1 hour it's done...Nice

My dad Albert, has been going here for the last few years, he has been help by Shanoun. Shanoun has always provided excellent service. He has always been very helpful with the maintenance and repair needs of my cars from regular services, and/or any problems or issues that come up with my vehicle. Shanoun and his team has truly provided exceptional service and is the person I go to for any of my vehicle needs.

Car. Change oil people. The men are excilent but ladies take charge in uber. Are not doibg thier job well

Hayward AutoNation Toyota is the really very good place to do the business. They are really professional and gives the best price. People are really friendly and they will do everything they can to make sure you get the best car for the best price. They are not like other dealers, who will pressure you to purchase extra add-ons or keep you waiting. I visited Fremont Toyota and they are really disgusting, they did not have the car which I wanted and they sent me to Hayward after keeping me wait for 5 hrs. Thank God, I meet a wonderful sales person - Mr. Tim Ballard, he is really 'Truly Exceptional' person I have ever met. I visited few salespersons in Bay Area for my car purchase. They all kept me waiting for hours and finally no good deal. But Tim helped me get the car of my color choice at the very best price. He is a great sales person I have ever meet in the entire Bay Area. He makes sure that all discounts are applied and you get the best car for the best price. He understands the pulse of customers. The car I was looking was not available immediately, but this dealership made I got the car at right time with help of Mr. Dylan. During all this time, Tim kept me updated in a very professional manner. I highly recommend you guys to visit this dealer to purchase your car. Believe me, in the entire Bay Area, this is the best for Toyota. And please make sure you ask for Mr. Tim Ballard and Mr. Dylan Gruett for final sweet sales deal. Hope you guys will get great Toyota car!

Great Service and very helpful. Was very patient with me while looking through the inventory and helped me immensely with everything. Best experience buying a car!

I dropped off my car at @ 930. They told me it would be done around 4pm. It was done by 2pm.

Employees are accommodating and treat customers GREAT�

Excellent dealership and very professional and caring sales guy (Victor).. Finance guy very fast and helpful.. Dealership is easy to find.. service station easy to get into.. Everyone in the dealership are very helpful. Would definitely go back for my next car.. Wife purchased a Highlander Ltd Platinum Hybrid.. perfect for taking the kids to school, music, hockey, etc.. very nice vehicle.. excellent mileage.. found the SUV my wife was wanting (and I've been looking for at least 5 mo.. from Monterey to SF.. Hayward was the only one to be able to find it and get it for us.

I am very happy with this purchase. Short waiting time. Azim, the sale person is very kind and considerate.

Customer beware!!!! I am sure that the sales staff is great at this location. My problem has been with the service center. They have absolutely the worst communication and customer service that I have experienced. As for the quality of the work I don't know and will I ever as it is so bad that I told them to put the truck back together and I will take it elsewhere. I would highly recommend you go somewhere else.

My salesperson, Johnny Tavares, was great - very helpful and I love my new Rav4 Hybrid. The customer service was excellent across the board. I'm new to Toyota and look forward to driving my car for many years.

My sales agent Jamal is great, he listens and patient guy. But the sales manager is a crooked dishonest guy. To other customers beware if this guy! He thinks that I’m stupid that when he crookedly changed my monthly plan so you’ll pay extra $3500 to make it appear that you saved! He also took off the sales copy of the printed details of the features of my car where I saw other stuff are included. It was late sales and he blamed me that he stayed late cause it’s his bday. and when I asked the next day to get my roof rack they said it’s not included. I was very upset! I also have to let them know that they didn’t give me my car floor mats and I drove without it and I have to wait for 1 week. This kind of bad people can ruin the good brand like Toyota cause they’re are literally like ferocious wolves hungry for meat and your money! If not with Jamal I would rate them ZERO!

They provide extremely bad service to apply for commercial license plate. Since I purchased my Prius in Aug. 2017, I have not received my license plate. The first time the license plate to be regular license plate after four months later. Then, I gave back to license plate to the AutoNation which said will get it in one month. After I read the mileage meter, the employee told me to get the license plate in 10 days. So far, I have waited for over two months. I have not received the license plate. I sent three emails to the employee and no responses so far. I chat with the online two times, no responses so far. My niece got her commercial license plate within two weeks after purchasing her car in Daly city, California. AutoNation Toyota Hayward made two times mistakes in the last seven months. I went to the AutoNation Toyota almost ten times. I was extremely frustrated with their service. I sent them warnings email already. I plan to file lawsuit against this branch due to loss of business. NEVER BOUGHT ANY VEHICLES FROM AutoNation Toyota in Hayward.

Had a flat tire on the freeway. Had them tow me to the nearest Toyota dealership which happened to be this one. The guys there were excellent! They had my car up on a lift in about 20 minutes. They let me see the damage to the tire and decide whether to replace it or put the spare on. I decided to replace it and they had it replaced including the sensor that went on the tire in about an hour. They kept me updated on what was happening the whole time, and even sent my car through the wash before they gave it back to me. Everyone was very friendly right down to the cashiers! Would recommend this dealership to anyone!!

Have the best experience. Thank you for being so nice and giving me a good deal, i recommend this dealer to my friends and family,. Big thanks to Jonny Tavares,...

AutoNationan Toyota is just excellent in customer service. They keep their word for time, price and treat you with lot of courtsey.

Great service, no pressure to purchase and showed me various options. I love my new car and the price was awesome.

Listen, there's nothing fancy about this Toyota dealership. But I've had Services done at some of the newly remodeled Toyotas. I've had Toyota as my entire life and have been in and out of many many Toyota service departments. I only had to wait one day for an appointment, they ordered the part that I needed for my car and had it ready for me the next day. I only had to wait 10 minutes to be shuttle to where I needed to go. The driver had my name and phone number and approximately what time he would want to pick me up. He called me 10 minutes prior to the time I gave him just to confirm that that was still an acceptable time. Everything about my visit at this Toyota today was five star rating.

Good for the pricing. But responsiveness of the sales manager that deals with me needs to improve. I have to keep calling and emailing to get a response.

I purchased a Toyota Highlander from AutoNation Toyota Hayward and they were so helpful. They got me the car I wanted and made the purchase easy. I would definitely go to AutoNation Toyota Hayward for future purchases and I would refer my friends and family to go there.

Great service. It's probably the fastest and best service I've gone through so far.

Just bought my new 2018 RAV4 Hybrid at AutoNation. It was so NOT PAINFUL! Alex was my salesman - he was very knowledgeable and personable as well. I was a good experience.

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

Great sales, finance and customer care. Had a wonderful experience with these guys. A big thanks for the General Manager.

Best Costumer Service and i am very satisfied for being a part of AutoNation

I had to have my recalled airbags replaced, so I made an appointment online. Assistant Service Manager Zhi Zhang handled the repair and said it would take 3 hours, so I took a shuttle home. I got a call only a few hours later that the repair was done early. The shuttle picked me and I picked up my car. It was all really efficient and well handled so that I didn't have to waste much of my time waiting. Zhang, the shuttle drivers, and appointment clerks were all very cordial and helpful. I have done some repairs there before and they are a bit pricey, but they are still very accommodating and have excellent customer service judging from my recent experience.

From the moment I went to buy my vehicle I just like the way all team members work, great costumer and technicians service from every point of view this is the place I trust, been coming here for over 15 years I highly recomend

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

First time I took my car here, only thing done was tire rotation and fluid fill ups which actually was not done because it did not need to be done, but it took them over 2 hours. This time, before my free service expired, I took it in for oil change and other check ups , took 2 hours and 40 minutes, I was promised the car back in 2 hrs. Their coffee machine was not working, had to go to Honda next door to get coffee, Honda has a nice lounge. My two bits, I am not going there again, My warranty has expired. Any reputable car shop can do the same job and cheaper.Only thing they might not have a nice looking lounge.

I brought my Toyota SUV for a check up because didn't start two days in a row, and it was diagnosed and service for my mileage. The gentleman called to let me know the problem, worked up the numbers and was very nice and understanding, offered future services and called again when my car was ready! I was very pleased with his service, time and money !

My last service for a recall was very good. Intake was efficient and the shuttle drivers were courteous. In the past, I was given a "hard sell" on services my car did not need. I quit taking my car in for servicing because of this and the last servicing (oil change, lube) was done at a local shop. Please tell your service technicians not to try to sell services not needed. when I was given the "hard sell", I came home and it wasn't even in the servicing owners manual.

“ After reviewing several makes of cars .We decided on a toyota sienna. Dania Uribe made the buying experience pleasurable. I will use this dealership again.

Never have any problems with my 2010 prius thanks to the staff and service here. My front bumper keep dragging on the high driveways in Hayward and was about to fall apart. They fixed it.

We got a good deal and they worked hard to get us the vehicle we wanted at a price that fit our monthly budget.

I brought my Rav4 in for service and Jay Wampler was fantastic. He took the time to go over what was being done--excellent customer service from start to finish!

Nice guys that help us, but we was waiting for a piece for more than one year and it never came, when we asked for it they told us that our car warranty expired one month ago but we put the complaint before.

Terrible it took 2 days for someone to answer the phone to make the appt. Then it took 3 hours for an oil change while I waited

Mr Shamoun Azsed Assistant Service Manager made our visit very pleasant. My wife Michelle and I were specially pleasantly surprised the way he treated us as if he had known us for long time. We had travelled from Houston Tx to Seattle and back via California, and had brought our new Camry for its first 5000 mile service. It is rare to see people go above and beyond their call of duty.

Sales people gave a very good price on the car I bought. They did not have the color I wanted. They promised to get it in a week, but they delivered in 3 days. They did not force me to go for my 2nd option in color. They explained the buying process very clearly. No ambiguity. I had a good pre-approved finance offer which they matched. Showroom looks good in the middle of busy Hayward area. Nice showroom with good facilities.

Great Experiance! End up getting the deal in less than 2 hours!

My Camry had a defective dashboard, took it for inspection and the warranty still cover it, Johnny Rodriguez. on the service department took really good care of my problem and in a week he got the parts need it and schedule it for replacement. I am very happy with the service provided, really professional thanks.

I've always had excellent service with a smile!! There are friendly people in every area from service, to the shuttle driver and the receptionist. I have not met the mechanics but I appreciate their service.

Bought my Corolla yesterday! I was very pleased with every aspect of the experience. Love my car!

It took 3 hours and not the 1 1/2-2 hours I was told. Also the truck was not washed as they usually have. Lastly my truck is not leaking some fluid. Didn't when I brought it in.

Great experience at a great price. Cheaper then any other toyota in the Bay Area. I will return in another 15 years for my 3rd truck.

Walked in to buy a used car I saw on their website. Drove out in a brand new car with a great deal. Ebraham Torabi provided a lot of help

Not please with this location at all. I have had a problem almost every thime I have gone to this location. The people in the Shuttle Service Department were wonderful. The Service writer Shamoun Aszed not so. Was given three different times the car would be ready, one hour 2 hours then three hours all within a 1/2 hour. Then told I had to pay for additional services for a service that wass suppose to be covered by my deductible through the insurance. The glass people had never had this issue arise with any other Toyota Dealer. So are they just trying to take customers money? I will never buy a car from this dealership again nor take my business there especially for servicing. Do not reccommend this location at all! Check out the other reviewes....not positive!

WORST EVER. STAY AWAY. DO NOT BUY FROM THIS DEALER. WE ARE REPORTING THEM TO THE BBB AND HIRING A LAWYER TO FILE A SUIT AGAINST THEM. We wouldn't be doing this if they would have just refunded us what was promised BY SIGNED CONTRACT. It's been 6 months since we were supposed to have been issued a refund for a Cancellation of added on warranties. We signed a Cancellation Contract and were told it would be refunded in 6-8 weeks. Nobody at this dealer responds and they do not care. Absolutely the worst experience I have ever had with any business in any industry.

Very fast and friendly service. They gave me a great deal on a 2017 RAV4 Hybrid. I would be happy to go here again for my next purchase.

The best customer service ever I'm really happy from this dealership .

I had a great car buying experience at Autonation. I will definitely buy another car from them.

Had a great experience dealing with Emal. Emailed him and he was able to get me the car I wanted at the right price. When we went to pickup the car he had it detailed and ready to go. Very smooth experience.

The team was very helpful, Ebraham was very nice and helpful. The process was easy and didnt take long to finish the paper works.

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Buying experience was smooth and everyone I worked with was friendly.

I had the opportunity to buy the car I wanted for the last 2 years, but failed to as it sells out before even arriving at the lot. My guy Dylan put one on hold for me, he even threw window tints and running boards which I got to pick. Most dealers around the area would just mark the price without these options. Thank you Hayward Toyota.

Went to Autonation Toyota Hayward on Saturday searching for my first dealer purchased car. I ended up making a mistake and thought the car, a 2011 Ford Focus, I was there to see was an automatic when it was a manual that I did not know how to drive. Luckily I took someone with me who could drive it and with the help of the sales manager Dmitriy I was able to confidently purchase the car after a test drive. 5 days later I can drive a manual and absolutely love my car. My first car purchase was incredibly smooth and less anxiety inducing thanks to Dmitriy and the finance team at Autonation Toyota Hayward. I would recommend them to anyone looking for both new and used cars. I will hopefully be buying my next car from them as well.

First of all, I would like to appreciate the help of Abdul Rahmani for helping us on getting our new car... and to all staff of toyota hayward.. thank you guys.. you made everything easier and convenient for us... no pressure, no hassle.. toyota hayward team you guys are the best!! And of course, Abdul i will give you the highest rating as possible, keep up the good work!!

Best dealer in Northern California .. worked with Jeff hershman and Toby was out in 20 min with my car .. excellent service .. good price ..

As Brian Griffith of Family Guy says, "If you don't like it, go on the Internet and complain." So here I am. As I was at AutoNation Toyota Hayward today and in the middle of signing the paperwork for my day's oil change and general maintenance, I saw a small-dollar value donation to a charity had been 'included' in my charge. At no time was I asked if I wished to donate to this charity. In addition, by the time I noticed it, in normal type although dwarfed by the many minor procedures I also had done, it was too late. I was in a hurry and to make a fuss about it would have delayed both myself and many people behind me. I had been tricked into the position of having to spend more money, in the value of my time at that moment, to undo the situation than the small-dollar value was worth. First, looking at the charity, it is not one that interests me. I am careful about which charities I donate to and I do not donate in small-dollar values. Second, at no time was I asked if I wished to donate to this charity, I say again. Third, I am fully aware that this charity pays AutoNation Toyota Hayward to place this charge on their maintenance. AutoNation Toyota Hayward is not doing this out of the goodness of their hearts. If they were, they would write their own check and receive a pleasant tax write off for their good deed. No, Autonation Toyota Hayward is being paid to advertise this charity, and to sneak charges onto people's bills. To those who make a joke about, "It's not the money, it's the principle of the thing," no. It's about the money. I value the skills and service the the employees of AutoNation Toyota Hayward provide. They have many customers and are always busy. They are convenient to my location and offer a handy shuttle service. They do their best to keep their customers moving and to provide the best service possible. I chose them because I value that speed and that service and I am willing to pay for it. I am not willing to have my common transaction intruded upon by an unrelated third party. If AutoNation Toyota Hayward feels a charity is worthwhile, they should be the ones making a donation, not getting paid to sneak charges onto their customer's bills.

A dealer promise you testing your quality of patience. You should try this. 1. Prius 2016 Check Engine Light was on at the first day on Jan 2nd, 2017. It lasted for a week. Took it back to AutoNation Toyota Hayward. Found out the Fan Motor for the Engine was broken, and needed new replacement. 2. Misleading Information about the "Premium Warranty" from Finance Mgr. Kept me going to the shop at least 6 times in a month, emails, Toyota website to find out the solution to cancel what I do not need. And still going on... 3. Missing Tonneau Cargo Cover. Expressed it was missing from the first week via email. Went to the store two extra times to express my request. Then, told me to pick up from the Finance Mgr on Friday morning, but told me it was not in stock after getting there. And, would charge me for shipping to my house. This just happened .... 4. A/C did not blow cold air, and Driver side window controller was broken. Very exhausted experience to deal with all these problems in a month of getting a new car at there. And, I need to drive 25 miles to get there for solutions, but with empty answer. I am tired. Are they trying to test my patience? How can I refer anyone to this dealer with no reliable service!

Thank you Mr. Johnny Rodriguez! I brought in my 2016 Toyota Corolla yesterday and I was greeted with warm smile. Check-in was less than 5 minutes. My appointment was at 8:00 am. Prior to that I got two phone reminders. Everything went smooth. Keep up the good work!

Had 12pm appt they said it was 2 hr wait. Waited for almost 3 hrs. Service performed was ok but just didnt like the wait. Its not like i didnt have an appt. they should accomodate the appt more in a timely manner

Not a good place. They're going to rip you off. Service sucks. Employees in Service Department don't know how to explain what's wrong with our Car. BS

I went in to check out cars and left with exactly what I wanted that afternoon. Vinny was with me the whole time and answered all of my questions. The finance department was excellent and explained all of my options. I thought everyone I worked with was very helpful and polite--no "good guy" - "bad guy" just one good guy. I love my new Prius!

I bought my first ever car/van 2017 Sienna for my family just a few days before Christmas and I had a great experience Ebraham Torabi was a really big help. He was able to answer all the questions we had. I definitely recommend coming here to check out and purchase your car.

Abe answered ALL my questions about the rav 4. very low key. we reached an acceptable and fair price for the vehicle.quicklly. Ask for Abe.

They listen to the customer. Keep their commitment.

excellent sale and financial customer services. Vinnie Jhaj is very professional and cool salesman to deal with. We bought a Camry 2017 from Hayward Autonation, with help from Vinnie Jhaj. About customer financial services, John Hamedi is at his best, who has helped me on the loan. I'd recommend these 2 gentlemen when you need a new Toyota car. Thanks. Brandon!

In July I took my vehicle for a recall and I still continue receiving notifications to take my vehicle to a dealership to correct the problem. On Friday I called the 800 number,(the lady who help me was very rude), and told me that maybe they have not updated their records with them and I need it to contact the dealership. I called the dealership in the morning and asked to speak with Shamoun Aszed, they transfer me and I left a message in his voice mail giving him detailed explanation of the reason for me to call. Did not hear from him during the day. I calle again inthe afternoon and asked me to take the vehicle to DOUBLE CHECK THE RECALL WAS DONE!!!!! When I questioned that, he got upset. I asked to speak to the manager and he transfered me. Again, I had to leave a message and so farmy call has not been returned. I wonder if the repairs to correct the recall had been done and if not, how many other had been LIED about it and put at risk as well as others???!!!

Nice job by the sales guys there. Got a good deal just before thanksgiving. Special thanks to Dmitriy for wonderful help throughout my car buying process.

I took my 2010 Prius in because it had to have a 70k mile service and something was hanging off the bottom of my car. Here are my issues 1) First the shuttle took long to drop me home. It was over an hour before the driver showed up to drive me home 2) The service took a few hours more than they had promised (at least I was infromed) 3) Shuttle driver did not pick up the phone when I needed to go back 4) Took the car home and within 1 day (and less than 25 miles of driving) the stuff they say they fixed fell apart. 5) Took it back in on a Monday to get it fixed again 6) The least they could do is give me a rental, but they did not. 7) Shuttle took too long, so had to take an Uber 8) Went to pick up the car and they wanted to charge me again. The guy over there was VERY RUDE when I said I should not be expected to pay for something that they said they fixed 2 days ago. Any case, I would disappointing is how I would describe the overall experience.

Had a great experience with Dmitriy Korzinin - Easy to work with and got a Great Deal!!

Took my brand new Highlander in for its first service, 5000 mi. Making the appointment online was fast and easy. I got two reminder phone calls from the dealership to make sure I remembered my 9am appointment. Smooth drop-off too. I arrived about 8:45 and within 5 min was checked in and on my way to work! I got a call when the car was ready and was told when the service dept. closed. I picked up just before closing and was met with a smile and a freshly washed car! I know a car wash isn't included in the service so I truly appreciated the extra care. It needed it! Looking forward to working with the great folks in Hayward again for my next service.

There from roughly 9:30a to 3 pm. Couldn't make a diagnosis on an issue still evident as soon as we pulled off the lot and hour of the wait for a printer being down. We would glady have passed on a print out of a useless diagnosis. I bet you guys find the issue quckly, just as soon as the warranty expires. Thanks so much for your diligent service.

I went in yesterday for service I let them know that In July this year 2 months ago I paid them to change my wiper blades and that they do not clean and think they did not change them, so I go to pick up my vehicle and they tell me that I need to replace them and don't know why they need to be changed within 2 months of them replacing them, of course I told them that they must of forgot to change them 2 months ago and just charged me , they disagreed looked at me like if I'm an idiot and just said I had to replace them, then I go to leave and then noticed they forgot to put my Antenna back on good thing they don't forget to do things: awful if they don't do something just fix it I paid showed them my receipt too

They often dont do any service at all, dont trust your car with them. They'll spoil your car. They did not put the engine oil cap back on and all the engine all got spilled and causing engine damage. I can image we an additional $200 to this service center to get our cars ruined by them

He did an awesome job and took care of me right away! Paid attention to all my concerns and have my corolla service on time. Thanks to you and all the staff of service department for all the hardwork..

I brought my 4Runner in for these guys to diagnose a front end/steering issue after I had some extensive work already done by another reputable shop. They did a very cursory look at the work and said the problem was that the new rack and pinion wasn't OEM equipment. I asked them how they could tell, and they said to come down and the mechanic would show me. Well, I went, and the mechanic didn't even talk to me...just my "customer service guy" who didn't know what the hell he was talking about. He put my truck on the lift and pointed to the rack & pinion and said the OEM version has a part number visible and is painted black. Why the hell couldn't he tell me that on the phone? We walked over to another truck on an adjacent lift and I looked under and didn't see a part number visible on its rack..and it wasn't painted black either. When I pointed this out to the guy, he just blew my off. I couldn't get out of there fast enough. What a waste of time and money. If you want good service on your car or truck, take it some place else.

He did an awesome job and listened to my concerns :) everything went well as a first time customer. Would love to come back again. Thanks to All of you.

Excellent Service. Got a coupon for $10 discount and applied to my Oil change.

Had my 50,000 mile service this past weekend. Received great customer service from Hector. I thought I needed an oil change. Hector went out of his way to check the oil before the service was done and determined I didn't need one. It was a busy Saturday, so I appreciated his patient and honest service!

I bought a used car from Hayward AutoNation. A Chrysler PT Cruiser (Silver, 2001 - 3C8FY4BBX1T672711). I decided to return it under the 3-day return policy and they initially told me I couldn't return it that day (Monday) and to come back the next day (Tuesday) to return it. This was after I called them the previous day (Sunday) and spoke to two people and left a voice mail (which they didn't even try to return) for a third letting each of them know I decided to return the car. The engine shook, several of the issues the inspection found hadn't been addressed, sometimes the hatchback wouldn't stay open, and I'd paid about $800 over dealer retail blue book. Glad I asked for the the 3-day paperwork (which allows a return within three "business days"). I didn't like that I had to ask for it (it wasn't part of the set of paperwork I was given to sign), or that they initially refused to honor it. But still 4 stars because they had it! ...well, except the credit hasn't shown up on my credit card account...so 1 star.

Shaman Aszed was very friendly. He delivered an excellent service. 10/10 would come back to him.

I brought my car in to make sure it was in top shape. I was presented with all of the options I could consider based on the next major service recommendations - I selected what I thought I wanted to do at this particular time and received no pressure to do anything more. The service is always impeccable and handled in a timely manner. The communication is crystal clear and everyone is very friendly. The shuttle is so helpful to me and is always a smooth and effortless experience. Whenever the time comes to replace my vehicle (which I love) I'm certain I will be shopping here.

We'll,......I think it's been fair the times they told me they coner work for my vichle but in the other hands it's been taking a long-time for that services.

By far the quickest and easiest buying experience. Vanessa kept in contact with me before I went to check out the 2006 Acura RSX. Finance dept was spot on and all took about 3 hrs from the test drive to driving off the lot.

Service members were all very helpful and accommodating. My service rep was great, all around.

I would like to thank Vinnie and Emal for their assistance for my new car purchase. Wishing you all the best.

Thank you for the service and advice I get service in the same place because I feel familiar and people know me

I carry a 24 month extended bumper to bumper warranty well ,I took my 2008 tundra that I bought through autonation of Fremont,well Hayward Toyota was a reasonable choice for me ,thinking I would be greatly satisfied with the it just being Toyota.first of all the service adviser didn't listen to my complaint he didn't even research my warranty ,he showed no interest with my complaint at the time or after the mis diagnosis..the initial problem they said was a floor jack rolling around my back seat,,,,really,, ,then take it out ,,they didn't,,so my unsafe truck that I purchased a year ago isn't getting fixed it ended costing me out of pocket over 1800.00 dollars and a two week rentalbill,, car,very discusted

Work was done on timely basis. The original service quote was $800, which did not include labor. Would prefer labor would have been included.

As always, great, prompt service. Very kind staff, helpful with questions.

This is the most friendly dealership I have ever worked with....not just buying the car.....but the service staff is fast and have a great attitude. Johnny our service manager got the car out much faster than expected, and gave us a courtesy car wash which was great after the car sat outside for 2 weeks while we were on vacation.

I bought a used car from Hayward Autonation mostly remotely and dealt with 3 separate sales people each was equally inexperienced and unprofessional. They didn't know the status of me as a customer or about the car they were representing. They should do basic phone , text and communication training and figure out what a CRM system is and how to use it. The finance manger knew his stuff and was excellent.

Went in for maintenance on my car, got everything done within the hour. commutation and process went smoothly. Even got my car back looking much cleaner than when I left it. Very pleased with my service.

I was enjoyed the coffee and wifi while I was waiting for my car to be done . Good place to have your car service !

I receive a superb experience with Azim. He was the best sales person I've ever dealt with. He was extremely professional the entire time and there was no pressure.

These guys were awesome, they do lots of work within an short time, and the service is also perfect. I really recommend them.

Auxiliary battery was starting to fail and they helped replace it the same day I asked. Great work all around.

This is the fourth time I do service at Hayward Toyota/Scion for my Rav 4. The guys are very nice and friendly. Each time, I did not have to wait for service. They are very professional and effective. The waiting room is comfortable with free coffee and cake. All in all, I'm satisfaction.

I received regular phone calls at pre-arranged times to let me know the current status of the work I was having done - much better than previous experiences! When they had to send out for a part I was notified - all very professional.

I had 3 cars in for oil change - work was done on time and they shuttled me back and forth to bring in all the cars which was great.

I had a pleasant and peaceful buying experience. I was almost cheated by another dealer by false commitments. But at Autonation Hayward Toyota, Dylan gave me exact what he committed. In fact he gave me more than I expected and it was very quick service. He is very courteous. I would definitely recommend the Autonation Toyota and applaud Dylan Gruett's sale service.

The best delearship I have ever been to.I highly recommend Toyota Hayward to all my friends.

Thanks Vanessa Castillo for being a great help! I was able to get the car I wanted in couple hours.

This is the best priced dealership in the Bay Area. We have bought two cars with them and have always gotten a far better deal than anywhere else. Process was smooth and painless.

The worst dealership I've ever dealt with! I traded emails for a week with Nasa had everything squared away before I took my car in for a trade in. I had the car and price I wanted to work with along with my down payment. They told me for two days that everything was a go, they had talked to the sales manager to double check and to go ahead and come in. I specifically told them not to waste my time because it was a four hour drive for me and I had my 3 year old grandson. They again assured me the morning I had my grandson in the car that the car I wanted would be out and ready when I arrived and everything was a go. The moment I arrived they said well we've decided to put you in a 2016 Toyota Corolla so you can get cash back. My response was that's not car I wanted. So he Nasa then stated that my down payment would be $2000 more than we agreed on. They refused to run me through other banks to get me financed because they wanted to finance me at 14.88 percent which raised the car to a ridiculous amount more. Nasa who was helping me passed me off to another salesman after working with him for over a week and went and helped other customers. They had poor attitudes because they wanted to sell their 2016 Toyota. I've never dealt with a dealership that doesn't run you through a bank for financing. My current car is financed through my personal bank with perfect payments and low APR. I would not recommend this dealership to anyone! My poor grandson went on 8 hour drive and sat at that dealership for them to just get me in the door so they can try to sell their 2016 Toyota. And when I didn't take the bait they wanted nothing to do with me and made it impossible for me to actually get the car that I really wanted. 14.88 Percent are you joking!

If it wasn't too far from where i live, i would much rather drive to Vallejo Toyota. The customer service here SUCKS! #ThumbsDown #PoorCustomerService

Ir was the best buying process ever. We were I'm and out in about an hour

We had a great experience with Mohammad Ghulam (Mike) when looking for a new lease. It was my first experience with leasing and also my first experience with Toyota. They were willing to negotiate a great price and offered the most comfortable car with the best maintenance and roadside package available. I highly recommend Hayward Toyota!

I had a very nice experience at AutoNation Toyota. My sales rep. Ahmad Qayomie was so patient and flexible. He led me though every step of the process. He was knowledgeable about the vehicle and more importantly he worked with me so that my payment fit into my budget. Yay!

I bought a used Honda Civic at Autonation, Hayward. The dealer is professional and nice to me. Highly recommended!

They provide a price which we could not match anywhere else in the bay area. I will definitely go back there, if we want to buy/lease a Toyota gain... :)

The whole experience was very professional and handled in a timely manner.

Richard, the Service Associate, was very personable, outgoing and he exuded confidence with his organization and self. Richard went the extra mile with his commitment to service to the customer. I'm very happy!

I was at 2 other dealerships prior to going to autonation. Was looking to price match an advertisement for a new 2015 Prius & Abdul was the only sales rep who was able to do it... He has great customer service made the sales transition less stressful for me, which I appreciate. Was such a great deal, my cousin came back the next day & bought the same car as me!

I just bought my new Corolla last Friday. Hayward Toyota is a good place to go if you want to buy your next car.

Vanessa was great, not pushy, and answered all our questions. The experience was not stressful at all. I recommend Toyota!

The advisor who helped me, Audil Safi, was really great. He made sure I was updated on what was going on with the car and took time to explain it to me. Great Customer Service!!! I will be a customer of his for a while.

Recently I purchased a new Toyota Corolla LE Plus car from this dealer and they have given the best deal when compared to others. Everyone starting from sales person till the manager were friendly. I would really recommend this dealer. Regards Shruthi

They are very efficient and welcoming. The service waiting room has Starbucks and donuts too! I have bought both of my cars here over the past 15 years and will return if I buy another. Shout out to FJ in the sales department andJay oil service!

We purchased our vehicle last Wednesday. It was a fast, eficient process. The Sales personell were helpful, pleasant, and respectful. FJ Qayomie was a pleasure to work with. We were very happy with the total sale, including the finance arrangements, and the gentleman who helped us there.

I had a pleasant experience working with Nasa Gunchin through the Costco car buying program. He followed- up and I was able to get the car I wanted without any hassle. Highly recommended!

FRUSTRATING. NOT GOOD. I brought my 2015 RAV4 that I bought back in October 2014. VERY NEW....and so you would think. Drove for 9700 miles then transmission messed up. Brought it here for repairs. It's lasted for a week to replace an axel clip that popped off from the transmission (dangerous). Then after I got it I heard gears on the engine cracking. I brought it back and mechanic admitted that person who worked on my vehicle is not certified coz he did not put back transmission properly (dangerous again). It's been 5 days again and my car is not yet done.

I bought my Toyota highlander from AutoNation Toyota Hayward and it was a wonderful experience. Spoke to Ziaur Hamid over the phone for couple of times, When I went to the dealer, Ziaur was busy and I have been introduced to Vinnie and Vinnie just took off from where Ziaur left. From beginning of the process to driving my vechile off the lot, it all went very smooth. Very friendly and helpful staff. Thanks much guys!!!

I got helped by Salina. Super efficient and friendly, especially to be up so early. People like her make me want to come back.

Was referred to them through a co worker. They got me the truck I wanted with no hassles. They had a great price and it only took two hours to do the test drive and purchase the truck. Jose and Joey were great.

We were referred to this dealer when going through the Costco car buying program. Vinnie Jhaj was great to work with and was very patient and professional as we evaluated the vehicles we were interested in. No high pressure tactics here, just straight dealing. Much appreciated!

7visits to the service dept. For regular scheduled servicing and 5 bad experiences of waiting over 30 minutes to be checked in by a service advisor and that's worth an appt. The teon that didn't go bafc was because in dropped my car after hours. Today I waited 40 minutes and left! I will not be coming back to this dealership anymore. Very frustrating! A friend of mine recommended Oakland Toyota, he Says their service department is top notch. Will give them a shot.

Jay Wampler is fantastic service representative at Hayward Toyota. He always takes the time to throughly explain the service work that is going to be performed. With 240,000 miles on my Landcruiser I can certainly appreciate that the service I have received over the last ten years at Hayward Toyoya has been exceptional.

From my very first emails/calls with Damien Burns, I was impressed with is professionalism and commitment to helping me find and secure the car I wanted. It involved some legwork on his part and he was an absolute pro through the entire process. And while at the dealership, everyone I encountered was courteous, professional and went out of their way to make sure things went as smoothly as possible.

Thank you services department.

We bought our 2015 Tacoma through a Costco program with a price guarantee. And we did get a great price for what we bought. Unfortunately, it seemed that only the most expensive options were available. This may be a Toyota problem (being that they don't make many less expensive vehicles?) or perhaps we were just too impatient. In any case, the truck is great, maybe more than we need and Vinnie was very good to work with.

Great price for the car I got through an online quote. Would do business again.

Purchased a car at toyota Hayward, auto nation, and i was very pleased with the salesman Gabriel. I would rate this place a five star out five start

Went through AAA car buying referral. Damien B. emailed me back with quote. Answered my questions promptly and gave detail pricing. They gave the best deal and were the most responsive among different dealers I contacted. Test drive was good. Sale process was a breeze. Damien also went through all the controls of the car thoroughly before we left the parking lot. Overall, great experience buying a new car!

Vinnie J. is a professional internet manager in Hayward you can trust. I bought a new 2014 Prius C in AutoNation Toyota Hayward last month. So far the car was pretty good and saved my fuel spending. Vinnie contacted me by email. After I told him the price local dealer can provide to me, he gave me a much better discount. I said ok but asked for a formal quotation before I made any decision. So when I arrived to AutoNation Toyota Hayward, I just signed the deal and payed the money. And every step was quite efficient and time saving. They didn't make any change and follow exactly what we have discussed before. So I had a good experience in AutoNation Toyota Hayward. In addition, I asked for financing from AutoNation, and they gave me 0% annual rate for 5 years, but by comparison, the local deal asked for 3 % annual rate for 5 years. So I believe AuToNation can save your money in many ways.

Night before used internet to find Prius that we wanted in the area. In morning, called several dealers for appts to test drive, etc. This dealer was by far the best. Vinnie was the salesman and he clearly explained the invoice price, model year-end rebate, and discount for Costco, AAA, etc. He stayed late that evening so my wife could drive the car to see if it was what she wanted & answered all our ?s.

Hayward Toyota did their usual excellent service job for me. My service advisor, Jay W., went out of his way to be helpful, including informing me of the best ways to make use of my service plan. Thanks!

We need a new vehicle but have extremely limited time to do the "traditional" back/forth stuff in any dealerships. A family friend, who works in an area Toyota gave us his best offer to us ($1xxx) under invoice. This uncle told us to use his quote to call around to see if we can have other Toyota dealerships beat his price quote. So, I picked up the phone & called Adam R. of AutoNation Toyota at Hayward. Gave Adam the quote we had on hand & asked Adam if his manager can BEAT that quote. 5 minutes later, Adam called back & responded with a LOWER quote. Then the rest is history. The longest wait was for signing the paperwork & waiting for the car to be detailed / cleaned/ washed. We didn't waste any additional time in negotiation. Adam showed us the verbal agreed price quote over the phone on an estimate document & it was the same quote as he has quoted to us over the phone. So, AutoNation Toyota understands that this is the 21st century...young families have limited time on hand & cannot afford wasting time playing the "traditional" car dealership mind games inside their shops. We appreciate that; therefore we gave them our business. Thank you Adam. Live, Laugh, Love! MC

In July of this year my car finally died and I needed to wade into the shark-infested waters of trying to purchase a car. I was truly not looking forward to this experience even though I had done my homework. I put my name and number with several auto dealerships and Prettie was the first to call me. I was very honest with her about my trepidation and clear that I needed someone that was going to be honest with me. I felt good that I was talking to a woman, and I felt at ease with her. An appointment was made and I would have to say that buying a car from Prettie at AutoNation was a very, very nice experience. She listened to what I wanted, asked questions and even heard the things I did not say. She knew her product but also added a feminine touch of things that I might not have thought about in buying a car, such as the backup camera-something I never thought about but has been very beneficial in my being a better driver. Then I met John. He is a knight in shining armor. He took me through the process of signing what seemed like a million papers and explained everything. I do not even have to think about when to get an oil change, they will call me. I do not need to think about when to bring it in for servicing-they will call me. I am a very busy career woman and active in outreach in my community, so one less thing to think about is WONDERUL. If you are a woman who needs to buy a car and wants someone who is going to be transparent, honest, fair, but feminine-Prettie is your pointman. If you need a knight in shinning armor who will make sure that your service needs are met and your payments fit your budget, John is the go-to guy - the dynamic duo! Clarissa Rease

I would like to take time to acknowledge Azim Vejin (Sales Associate) and Bonnie Young (Customer Relations Manger). Your two staff members are amazing. In the three days that I have been to Auto Nation Toyota Hayward, they walked me though the process of getting work done on my recently purchased used car. Their customer services skills are exemplary. These two employees really went above and beyond of what I expected. Azim and Bonnie are very knowledge about their jobs. From the first day, Azim walked me through all the various services I needed to have done to my car. He kept in touch with me during the day to inform me on the progress. Bonnie helped me facilitate the programing of my new key with the Nissan Dealer. She work diligently with the dealership to get the key programed in a timely manner. Auto nation should be proud to have these to people in their employment. I would definitely recommend my friends to Auto Nation Hayward. I really believed these two employees are will deserving of any award or recognition you can give them. Best Regards, Ed Figueira

I leased a 2014 Prius C from these guys and they made the process a breeze! They didn't pressure my girlfriend and me, took us on several test drives, answered our questions, and made the entire process pain free. I really recommend going here for your next car! John

My experience at Auto Nation Toyota of Hayward was the very best I have encountered when purchasing a car! Our salesman was a very outgoing and friendly salesperson...but never "pushy" as some I have encountered and he worked in a very straight forward manner to bring me to a fair trade-in deal that we were very satisfied with. Makes me very happy to be a Toyota owner! Our car is perfect for us...he was able to get me the outside as well as interior colors that I wanted. Very, very happy about that! When our car was ready for delivery, he explained the features of the car and even synced our cell phones to the Bluetooth for us.. Again...thank you for a job well done. I am one happy customer!! I will definitely recommend your cars and dealership to my family and friends when they are in the market for a new car!! The Service Department is top notch. We had or first service on the car, and were in and out in 26 minutes, and they even washed and vacuumed the car! Thanks to everyone over at Auto Nation Toyota of Hayward.

I went to look for a brand new Prius C One. Kai J. helped me get the car I wanted for the price that was unmatched by other dealers. I was very satisfied with the purchase! I financed for the payments and the financial manager Harish gave us a great deal on the warranty.

I purchased my vehicle through costco Auto program. The response from AutoNation was pretty quick. Adrian J. is my sales person. He was very courteous and helpful. There was no haggling of any sort and very professional. I had a very pleasant experience and not at all painful.... The dealer did not have the color i was looking for and was helpful to get it from another bay area dealer. All in all a very good experience

The people at the services department of AutoNation Toyota Hayward did a great job. Made an appointment online at home, brought the car on the specific date, and while the car was serviced I did enjoy a match of World Cup in the waiting room. And when the game was over my car was ready to drive home. Thanks guys.

I had a great experience at Hayward Toyota. Diego Y. and Ali M. were very helpful, nice and not pushy at all. We found a used Prius that was a good deal and have very been happy with the purchase!

Came in to buy a Corolla and drove out with a Camry Hybrid. Best purchase I could make. People at AutoNation Hayward just the best.

I'm a AAA member & their car buying service recommended AutoNation Hayward Toyota. I purchased a 2014 Prius(model 2) in late April. As a AAA member I got a discount, & I also got 2 rebates from Toyota, & a fair price on my trade-in. I felt the out-the-door price was very fair, the car was beautifully prepped, & I love it! My main salesperson was Zaiur who did an outstanding job. I wasn't pressured in any way.

I bought a 2014 Prius last week and it was fast and easy. I bought the base model and there was no pressure to get a higher one. Good listening and follow up.

My intention was only to do the ground work before buying a new car ,when i drove into the AutoNation Toyota Scion Hayward , last weekend. But the customer service and the price offered was so good, that i ended up driving out in the new shining 2014 Camry Hybrid XLE. I got a decent price for the trade in and the whole buying process was quick and hassle-free. They have a large inventory of new and used cars to choose from. The sales person (Diego Y.) was very freindly and patient, to all my questions. I would defenetly recommend this place .

Very helpful sales staff .

The internet sales person, Amandeep J., responded to a Bay Area-wide price search and quoted an excellent price. We made an appt. for a test drive and it was all conducted in a very professional matter. Long test drive; no hard sell on extras by the sales VP. I strongly recommend.

We just bought a new 2014 Toyota Corolla, and the experience was simply amazing. This is the first time I have ever been treated fairly and with respect from a car dealer. Damien B. was our salesman, and he was the best. He worked with us over the internet, quoted a price in writing, had the car ready in front when he arrived, and walked us through how everything in the car worked. There was no pressure from anyone, and the whole transaction took less than 2 hours. Everyone at the dealership was professional and straightforward, and the new showroom was nice. Kudos to AutoNation Toyota Hayward for making it easy and painless to buy a car.

I went here after the service manager at Fremont Toyota copped attitude with me about actually fixing the light I brought the car in to be fixed. Samuel was amazing and went the extra mile to come to me even with my foot. My new go to dealership and service writer for sure!

On the 27th I contacted the dealer referred by Costco. Had a call back from sales person with 1/2 hour. Couple of quick phone calls on the 28th to define the Prius + I wanted. Made an appointment for Saturday morning. A little over 2 hours later i drive away with my new Prius +. Very courteous and professional. I would go back for another new car.

We found AutoNation Toyota in Hayward to be a great place to purchase our 2014 Prius. We took advantage of AutoNation’s relationship with the Costco Auto purchase program and were able to make an appointment the day before visiting the dealership. When the individual with whom we had scheduled the appointment was not there, Ali made sure he got someone to help us right away. The environment is pleasant and the sales staff made sure that we were comfortable and well cared for. They were friendly, helpful and attentive. The salesperson we dealt with listened to our questions and provided knowledgeable responses. He was much better informed than salespeople we had spoken with at two other dealerships. AutoNation had a large inventory of vehicles and we were able to drive off that evening with the exact model, color and interior we wanted. They were helpful in explaining various features of our new vehicle, e.g., Bluetooth hook-up, etc. The only thing I would change about the experience was the amount to time spent by the finance person offering additional options in which we were not interested. Given that we were not arranging for financing, I expected the actual purchase process to take less time than it did and grew weary of the lengthy “up-sell” process. I realize this may well be standard fare at most dealerships. Overall, we had a very positive experience and are very happy with our new car.

I got an online quote and then arrived at the dealership. I had help from Damien B. and another sales associate. Everything was as timely as could be for an auto dealership. Bought a Camry 2014 SE through the Costco Auto Program. Very satisfied with the purchase. Was given multiple vehicles to look at and Damien was very accommodating.

Honestly I had a great purchase experience with autonation toyota hayward.The price they offered me was $500-$1800 cheaper than most of south bay dealers. my salesperson was Amandeep,he is very nice guy and very helpful and honesty.I would personally recommend him for my friends/relatives.Finance is very quick and helpful.customer relations, Amandeep was superb. He followed up with me 2 weeks after my purchase to ensure everything is ok.For leather seats change for my RAV4 , they provided complementary rental car for two days.

I recently leased a RAV4 EV and the experience was outstanding. I originally obtained information via email, and then weeks after I went to the dealer to talk to the salesperson who had been handling my online request. Ali M. was great. He's easy going, helpful, not pushy. He clearly presented the 2 scenarios of purchasing vs. leasing. We decided to lease. We were in and out of the dealer within a couple of hours max, which was amazing. We have been at other dealers for 4+ hours before. Ali has also been great at answering all my questions by email after we took the car home. AutoNation Toyota Hayward definitely gets a 5-star rating from me.

We just got a 2014 Camry SE from AutoNation in Hayward, CA. We love our new car! We worked with Will on the purchase and he was an awesome sales rep. We really appreciated the professionalism from everyone there including the managers and the service reps. We will definitely come back to this dealer for any other purchase in the future.

Just got a 2014 Prius 3 from this dealership. We feel great about the process. We worked with Ali on the purchase and he was a no nonsense no pressure sales rep--and we know because we are in sales ourselves! We really appreciated the professionalism from the greeters in the lot to the loan and sales managers! Truly a great group of people.

I was faced with the unexpected need to buy a car just before Christmas. I went to test drive the Prius C I was interested in, choosing Hayward Toyota because that's where the car was located. I test drove the car during lunch on a Monday and closed that Thursday. Vinnie was my salesman and he was terrific. His style is low key and attentive and he listened well. He followed up to answer questions in a timely manner. He kept in touch with me without being aggressive. After the deal was closed, Vinnie took the time to sit in the car with me and walk me through the navigation, set up Bluetooth, etc. And he continued to follow up to ensure everything was going well after the sale. It was just a good overall experience for me. I was also happy with Hayward Toyota (which is now AutoNation, I think). I was able to get the out the door price I wanted, and the financing was seamless. I have great credit but I actually got a better rate from Toyota than my own bank, so I went with Toyota. I would definitely do business with Vinnie and Hayward Toyota again - in fact, I plan to have my service done there.

Got a great deal on a 2014 Corolla through the Costco Auto Program. Hats off to Raymond and the other sales staff who bent over backwards to get me the exact car I wanted at the best price possible, without all the hype and pressure one would expect when buying a car, new or used. They even delivered the car to my house with a full tank of gas! That was the cherry on top. I'm still amazed at the money I saved. Thank you, AutoNation of Hayward!

Buying a car at AutoNation Toyota in Hayward, CA was a pleasant experience. The salesrep was knowledgable,helpful & not pushy.

I submitted a quote request in the evening and Leslie R. responded the next day. He called, I explained what model I wanted, with my price target. Leslie responded later in the day and promised a price very close to what I was looking for. We went to the dealership the next day, and Leslie was already waiting. We tested a car with the exact color and feature we wanted, and we sealed the deal within 1 hour. There was no pushy discussion for extended warranty or other crap. Paperwork and all other transactions was pretty smooth. Overall, very happy with the transaction.

not so good in terms of service and responses....

Bought our daughter her first car from Gim at AutoNation (Hayward) Toyota on 7/1. No hassles and no pushy salesmanship. This was a very pleasant experience after our rude encounter with Dublin Toyota with their nickel & dime attitude. Need a car? Just ask for Gim! He will make you get the best deal possible! Thank you Gim!

HAD CASH. Wanted Car. No B.S. Joey helped me and I got the car I wanted with no problems or hassles or games. Go see him!

They actually sold a used car (returned by others with 500 miles on it) as a new one to me.

I call about a specific car model they had on an advertisement on their web site. A fleet mgr (I call him R) told me over the phone that they had it. I offered to buy it, put a down on it to hold it or if there was anything else we could do to hold it for us till we got there. I explained that we were from out of town and it would take a lot of effort and 2-3 hrs to get there. R told me that they could not do business over the phone, only in person. Knowing our situation, R said he would hold it for us. To make it short, my wife arrives and spends 40min doing the paper work. Then they decide to tell us that car was sold! I ask to speak to R's boss. The boss out right said by law they had no obligations to us. That they already met there quota of 5 cars at that price. He didn't even apologize. If R was really a fleet mgr, he knows if they met their quota or not. He even called us to make sure that we were on our way. I should have known something was wrong when I told them we were going to buy the car and did not need financing. R had a sudden change in his tone of voice. You can't trust R's word when he didnt either tell the truth or do what he said he was going to do. Would you trust a dealership that allows such practices.

If you want a Toyota and have no problem getting to Hayward, it is worth the trip ... call Hayward Toyota and ask for Jeff Hershman. Tell him what yr looking for, he will tell you what he has on the lot, and then make an appointment to check it out, I was referred thru USAA Car Buying Program and happily so. They had a RAV4 on the lot configured close to what I was looking for, but in silver, which I didnt want. Jeff found what I was looking for, and while reminding me the cost to have it driven was killing his profit, he didnt make me feel too guilty. (And as an aside, if thats really what it costs to get someone to drive a car from one dealer to another ... thats a pretty good paying job!) Kudos to Rick in finance as well for laying out all the high-profit "extras" w/out the hard sell and getting thru all the paperwork in minimal time. This will be as smooth a transaction as buying a car can possibly be.

Jeff Hershman was the gentleman that I dealt with. Although he did not have the RAV4 I wanted in stock, he was able to leverage the Autonation network to find one, then have it delivered to Hayward, have it cleaned and have ready for a test drive within 2 hours. The actual sales (paperwork) experience went very smoothly, everything was covered. I would have not hesitation buying from him again.

I recently bought a 2008 Camry Hybrid from these guys and I had a good experience. Sander the Internet Sales Manager that helped me was great. He answered all the questions that I had and gave me a really good price. He was very friendly and great customer service. He made the experience pleasant and made me feel like I wasn't even buying a car. No pressure and everything was negotiated before I even stepped foot in the dealership. I also met his boss which I found interesting I believe his name is Val their Director he was very helpful as well. I highly recommend this dealership. It was an awesome experience. Alex Manghi Hayward, CA