5 Stars!!!! Heidi helped me today with service of my car. She was professional, friendly and overall GREAT!!!

Mark up on vehicles. Not worth it.

Heidi helped me this morning and was great! Very professional and friendly. 10 stars for sure!!!

Najim was awesome and straight forward, process was very easy and smooth , it wasn’t easy finding a car in todays market but najim made it happen and sooner than expected!

Extremely rude managers and customer service. I was hung up on three times after I tried to inform them that someone ran my credit without my approval. Not only were they rude but they refused to do anything about it. I will never suggest this business to anyone.

Moe was incredibly clear with walking me through the process and answering questions, as well as friendly and personable during my visit. I would definitely recommend people do their shopping here.

Great service, friendly staff, and genuinely really nice people to deal with. My past car buying experiences at other places left me a little wary, but these people made the experience painless and very straight forward with the car buying process. Great job team AutoNation! My wife and I couldn't be happier and we appreciated your help! We've had our Rav4 XLE Premium AWD JBL Premium audio package for 6 months now. I'm straight out going to tell you this is by far the sweetest ride I've owned and the tech they added to it is spectacular. The warning sensors to the driver assist are absolutely incredible. If you're in the market for a new vehicle I beg you to go test drive the RAV4 like ours! You definitely won't be let down! Great job Toyota on everything from sales, service, and the vehicles capabilities it's much appreciated and we'll definitely be back when time to buy another one 😀 👍

Rude sale representative.if you will not like price then they will start yelling

The best 🌟✨

The missing star was for the guy sitting in the parts department. The rest of stars are for the service department manager and his team. They do really care their customers! I think they earned my future business.

Thank you Heidi, I appreciate your service.

Bryant was very professional and gave me great customer service. I will come back to service my car with him.

5 Stars!" Working with John Hamedi was an absolute pleasure. He's very knowledgeable and professional who knows the car business and car financing inside and out. Highly recommend!

There are 3 hour wait times for basic vehicle service. Overall the work was done as advertised so I can't complain

Very bad experience for me. They purchased my leased BMW. When accepting their offer, I explicitly asked them whether I had to pay anything else to BMW after the sale and they said: "No, we take it from here!". After a few days BMW came to me with a 400$ bill for disposition fees. Went back to the dealership, they told me "no you don't have to pay, because you did not ground the car", whatever that means. I reached out to BMW financial services, who told me that no, I have to pay and that is a very typical behavior of dealerships. They are given the option to also pay for the disposition fees, but they didn't. They had to know, because this is something they do daily. Reached out to the guy who I sold the car to, who kind of dismissed my complaints. Asked him to talk to a manager. He said he would have sent me a text with his manager's email and number. He never did. Contacted Autonation about it. They said they would have had someone contact me to talk about what happened. No one ever called me. At the end of the day, just do not make deals with these people.

Picked up a ‘23 4Runner and Omid and Alex did a great job getting me through the process. I’d recommend anyone who is looking for a new car to give them a visit. Very honest and straight forward! Thanks again

Service is great. I would highly recommend setting up an appointment. They provide recommendations for service that you would want to consider without being pushy about it. Great experience overall!

Sam was easy to work with. He had no pressure at all and answered any questions we had. It was truly pleasure purchasing the truck from him.

Purchasing a vehicle at AutoNation Toyota in Hayward was a great experience. There was no sales pressure that you get at other dealers. Omid was very helpful with understanding the new vehicle and with getting additional options installed.

The Hayward Toyota service is so good. I get my new car ver quickly and the car is nice. I very appreciate it.

Where do I start, I would like to say first of all most of my past experiences with purchasing a car have been terrible. In fact last time I purchased a car it left me with such a bad taste in my mouth that I deeded even going again. But this time was the polar opposite. When I went to Hayward Toyota to purchase my Camry Hybrid they made the experience fun. Everyone I sent with from the beginning to the end was great, they clearly put there customers first and make sure they are taken care of. I would recommend going here for all of your car buying needs.

I took in my car for service Heidi took very good care of me i will work with her next service.

Received great customer service and service from Mario and Marco! The "Tune Up" service does make the car's engine sounds/idle sound more smoothly and engine more responsive. However, the "Tune Up" service still did not fix the issue. The engine's idle still dip to 0.5 RPM or a little lower when putting in Reverse Gear. Something's still bringing the RPM down when putting it in Reserve Gear. Not sure what is the issue now?

Quality of work seemed fine. Communication was poor. They said they didn’t have time to address a windshield defect or a rattle in the dash, and we’d have to bring it back another time. This was after I called several days prior to the appointment making sure they would address these issues on our appointment day. Our car was brought in at 8am and done with service at noon. So there was obviously time, but maybe they didn’t have someone on site that was qualified to look into those issues?? Prior to the car being taken back for service, the service advisor tried to up sell filters that were not required to be changed until the next service visit in another 5k miles per the owners manual. And then told us it would void the warranty if they weren’t changed and something went wrong with the car. The service they did on the car required these filters to be inspected and the tech who serviced it made no mention of the filters being dirty. This was pretty typical of dealerships trying to up sell and take advantage of owners who are naive to car care, which most are. And it was not appreciated.

Received great customer service and service from Mario and Marco! The "Tune Up" service does make the car's engine sounds/idle sound more smoothly and engine more responsive. However, the "Tune Up" service still did not fix the issue. The engine's idle still dip to 0.5 RPM or a little lower when putting in Reverse Gear. Something's still bringing the RPM down when putting it in Reserve Gear. Not sure what?

Ramin Hamedi,was great help and make the truck buying quick and easy

Service can be good. Make sure to discuss things beforehand. Staff will help you then.

Had a battery under warranty through autonation and even though my car was not a Toyota they agreed to help me out. They also noticed the previous dealership installed the wrong battery and installed the correct one for my car. I received great customer service from the first call all the way to when the battery was installed. They even offer complimentary Uber rides when I dropped off the car and a ride to the dealership to pick up the car.

Just got a bran new car from here. All the staff is highly amazing! Omid & Jamal went above and beyond with making my experience sooth and fast. Answered all of our questions. Highly recommend to work with them if you are trying to buy a car or sell a car with them.

Had to wait an extra 30 minutes even though I had a appointment and they told me it's gonna take 4 hours to do an oil change but they were busy so I waited since I took the day off work. At least they have a clean bathroom, lounge area with t.v. , drinks and snacks

Expense place, no good customer service, this girl Veronica is not professional seller, bad caracter with the customers

Acabo de pasar aver un carro a este dealer y salio una persona q medijo que tenia más carros atrás y yo solo levante la mano dándole las gracia por la atención y nunca le falte el respeto y se molesto mucho q me corrió del lugar ya que yo soy un cliente de toyota y quería buscar un carro para mi hermana pero melleve muy mala experiencia. Malo malo era un indu creo.

Damien and Carlos were really generous and kind in changing my battery for free

I bought a 2023 Toyota Camry from this place, the sale man was Sean and the finance manager was Hamid Kohistani both of the m were great and they helped me a lot. Thank you very much guys for everything I highly recommend this place for everyone. Thanks

Omid Azizi And Koshan ere wonderful and professional Omid Azizi offered me right values for my trade and we bought a Camry hybrid deal was great . Furthermore I bought a car last year and Omid Azizi was so helpful with the deal. I got a good deal and appreciate his professionalism. Thank you Auto Nation for having such professional people.🙏🥰

Very disappointed with customer service at this dealership! ...referring to an email sent to me from this dealership, NoOne knew what I was talking about!

Finnally i bought my car from here , I recommend this dealership for everyone, Thank you Koshan and Omid for helping me. I highly recommend this dealership.

I Reserved My 2023 Camry Se Hybrid at Toyota Hayward , I got my car I highly recommend this dealership specially working with Koshan and Omid, Koshan and Omid are awesome to working with, so patient, answered all my questions and they are very helpful.

This review is about the Service Department. I bought my car here. Have been having my car serviced here since 2003. Never again! Not sure what has changed, but I received zero Customer Service, and after about a month of trying to get my issue/car repaired, it still is not. In fact, I suspect that they performed service that was not really necessary, instead of addressing the problem I came in for. After a month of back and forth, I finally decided to get my car repaired elsewhere. The incompetence was jaw dropping. I will take my business elsewhere, from now on! This is just a heads up for anyone looking for a business with good customer service and trained professionals, this is not that company. Answer to the response-The time to resolve the issue was back when I had to take my car in 4-5 times with the same issue, because it was not fixed! Very inconvenient with all the back and forth between the car rental place, the Toyota dealership, and home. Repeat that 5 times! Unacceptable! I have since had my car repaired.

I purchased a prius prime from them last month. I had been waiting for rav4 prime on their waiting list but there is no delivery within a few month. So they asked me if i am ok with prius prime since someone on the waiting list backed out. Yes, there is still a mark up but at least i got a plug in hubrid that i had been waiting for 3 months. The process went smoothly and they didn't force me to buy anything extra.

Diego Navarro of AutoNationToyota Hayward provided me with personalized service. I felt I was important. He updated me with every progress of my order. Thank you so much Diego!!! I really appreciate all your help. My thanks to John Hamedi for his help with my financing and to Grachelle for her help to facilitate everything in a flash. Good job everyone!!! Keep up the good work.

Q is the BEST, Technician was awesome!

Heidi was very personable and knew cars!

Ramin Hamedi helped me purchase my first vehicle. I recommend his services.

Found a car that would fit my needs.

I had a worker named Fj help me out and he’s a great guy he knew what he was doing and had a lot of information about each car he had shown me, and has a lot of respect for his customers. Totally recommend him.

What a despicable way to treat a customer. I'll never buy or sell a car there again!

I sold my 2005 Honda Civic to Aaron, and he was very efficient in getting the check printed. Gracias Aaron!

If you want to sell your car, ask for Leo.

When I purchased my 2019 C300 Alex Viborg Help me with my paperwork. He was so helpful and friendly. He helped me protect my car with the preferred package. I am very happy with whole experience.

Very helpful guys

Even though I did not purchased a car yet due to low inventory options . Sam F was extremely helpful and spent over 3 hours explaining the features and options on the RAV4 hybrid XLE. We will buy a car from Toyota Hayward when our reservation arrives.

Lamaine the sales manager was quick to help me with my purchase. I’ve never seen a human walk so fast to the back and pull my dream car up. I called him anxious my car wouldn’t arrive before my camping trip and he let the me know today for sure and he delivered. Highly recommend talking to Lamaine when buying your next car.

Got my new corolla from Omid. Every dealership I talked to has 3 to 8k mark up. Hayward Toyota charge me for tint only. Not bad for current market recommend.

I Bought a used 2015 435i from Hayward Toyota, Michael Sanchez and the Tall Finance manager Henry was extremely helpful. He made the process very easy.

The finance manager John Hamedi suggested I get tire and wheel protection for my car. I didn’t think about it much, but then I got a puncture 3 days ago and AutoNation took care of my car without a hassle. He really saved me.

I was looking for a truck and I knew exactly what I had in mind. I saw a used Tundra online at a great price. I live about 4 hours away so it was a bit of a hassle and I was definitely concerned someone would buy it before I got there. It's a long story.... but to the point..... One of the salesmen, Sam was great sending me photos and videos so I could have a pretty good idea of what I was looking at before driving down. Then (because it was Sam's day off when I could get down there last minute) Michael Sanchez took over. We got there around 8 pm. They close at 9. Michael made things super easy for me. The truck was perfect and we were out of the dealership by 9:30-ish. I got the truck I wanted at a great price and everyone at the dealership was easy to work with. 5 Stars for this place. Especially Michael and props to Sam for his help too.

I have been waiting a long time to get a new RAV Hybird , on became available and I cheered my little duck all the to the finish line. Need less to say D3 was not only a great movie but an awesome sales manager as well

SAM was very nice to work with! Very knowledgeable and helpful throughout my whole buying experience. Love the car and got it for a very reasonable price in this current market. He also follow up after the purchase and have kept in touch to make sure I am happy with the car.

I bought my car on Sat in the mid afternoon. Hamid Kohistani did my paperwork and I’m so glad I had a nice polite finance manager. He spent his time with me and let me read the whole contract. Most people wouldn’t spend 4hrs with me explaining the contract but he did!! Kudos to Hamid for taking the time with me

Just got my Rav4 prime. Wait long time but finally got it without crazy mark up and no trade in required like one Toyota.

Michael Sanchez of Hayward Toyota was very professional. He was friendly, shook my hand and showed me what I had asked for. He didn’t try to sell me something different. Thank you. I’d recommend his services to anyone.

Henry was fast, efficient and friendly!!

Thank you to sultani for helping me out with my gr86 he helped me find one after looking for months everywhere for one. And thanks also to henry too good guy as well

I have an amazing experience of purchasing a vehicle from here. Sam Farhadi was truly professional in terms of providing me with a best service from the beginning to the point where I signed the contract and got the car. God bless you, Sam.

Sales was great, they helped me find a Hybrid in a short time frame, when no other store in the area could. Also they didn’t gouge me on the price, I was in contact with other stores that wanted me to wait much longer and charge enormous mark ups on top of that. I recommend you check with Koshan if you are looking for a new Toyota vehicle.

Sam doing great job best customer service and helpful thanks again Sam.

Sultani was amazing. He made the car booking and delivery process seamless. He was always available on the phone to answer questions and prepped the paperwork so I could do a large part of it before visiting the dealership. In terms of the dealership experience, I'd say there are two things to keep in mind. Evaluate what cover you need for your car beyond insurance before you walk into the dealership, as once inside there is not much chance to research what you might need in terms of warranties, care packages, etc. Secondly, if looking to finance the purchase, speak to a bank before going to the dealership as the rates might vary quite a bit.

When I purchased my car they were upfront and helpful. Best prices I could find and they found the exact car I wanted. Only took a few weeks. Thank you to Vinnie the manager and Alex did a great Jon helping me with my paperwork.

At 57 years old, this was the best and smoothest car buying experience I've ever had! Johnny greeted me right away when I arrived. I test drove the vehicle, decided to purchase, we did the paper work and I drove my vehicle home! How easy is that, right?! You will not be disappointed with Autonation Toyota in Hayward! From the sales staff to the finance staff, everything was top notch!

Great service really made it easy getting my car fixed

It has been such a pleasure working with Aaron Khel on multiple occasions. I first met him in December last year when we were trying to sell my wife’s BMW. Aaron put me at ease immediately by specifying the documents I would need to carry with me. He followed this up by explaining the entire process, and covered all the steps with due diligence and in a very short span of time. He offered a very fair price for the car and explained very logically how he had arrived at the number. It was no wonder that I would approach him for selling my daughter’s Honda Civic. Once again Aaron excelled and confirmed that he was a true professional while maintaining a personal touch. Once again the process was very smooth and my daughter also had very nice things to say about him. Keep up the wonderful work, Aaron. It is so comforting to know that you are just a call away for all our card needs!

Special thanks to Tom Asad he has been really helpful I would highly recommended him to friends and family.

We worked with Omid Azizi. It was first time purchasing a car and he was extremely helpful during the whole process. He was very responsive to all our questions. He was very friendly and professional. We ended up getting what we had hoped for and we are thankful for all his help!

Respectful And awesome service I did buy my 2022 Siena I recommend auto nation Toyota Hayward and there one gentleman Tom Asad he did reserve for me 3 month a go 2022 Siena and always follow up on email when the car arrive he did very smoothly done the paperwork very helpful guy thanks buddy and thanks team auto nation Hayward

Good communication and friendly staff

I would like to thanks Tom Asad for his excellent customer service. I bought my new car from Toyota Hayward. I highly recommend Tom Asad if you want to buy new cars.

Best Toyota showroom in the Bay area. Great car buying experience for me. I just got a brand new 2023 Toyota Camry SE, Blue color. I am highly satisfied and excited. Thank you so much Kal, Omid, Henry & Tom for your undivided assistance and making it a great buying experience!

An exceptional auto dealer! My sales guys (Ahmad and Ahmad) we friendly and gave me enough time to checkout the car that I wanted to buy. Henry was my finance manager and he is great. Gave me an interest rate that was lower than my bank of 14 years, took time to go over all the papers, and was fun to chat with. Autonation Toyota is the place to buy a car from.

I contacted multiple Toyota dealers in my search for a 2022 Tundra 4x4 CrewMax. Vinnie Jhaj was the only salesman who kept in constant contact with me during the search. He finally found what I was looking for and we completed the purchase of a beautiful 2022 Tundra Platinum 4x4 Hybrid CrewMax! Many thanks to Vinnie for his diligence, friendliness and his desire to keep me informed. This was a most pleasurable transaction. A big thanks to Hamid Helmandy, also, for his help in getting us through the necessary paperwork. Great customer service!

Really good service. The employees are always kind and welcoming. Heidi was awesome. She was a great help explaining to us what maintenance was needed for our car. She was very kind.

Recently went in for the 5k service and a follow up to replace some trim pieces that were loose. Heidi's customer service was top notch and for as busy as things can get in the service department she was very gracious and efficient.

You have to speed up time to do paperwork. Taking 3 hrs was the top complaint. The sales person Max was very patient with your corporate office.

Great attention to detail and all around service before, during, and after purchasing a used car. Thanks to Eric and Michael for their customer service.

Quick process and great customer service. Thanks Sarah!

Had to walk inside and find a service representative for 7 minutes despite having an appointment. Costco discounts are basically a scam here with no real value. The waiting area smelled incredibly bad and there are no shuttle services. Service seemed good but the atmosphere is terrible and clearly too laid back and not professional.

I would like to thanks Tom Asad for his excellent customer service. I bought my Corolla 2022 from this location and Tom was my salesman.

Jose Michael was the only guy who helped us very supportive and he also went out of the way to drop us home . Aziz Jamal sales person told us we cant give you ride you have to arrange your own he was not at all courteous he was arrogant and disrespectful . Jose was the sweetest guy who helped thruout . Aziz Jamal dint help me at all .

This is a negative review, I gave 2 stars because the mechanics did their job. TLDR: The service "advisor" was slow, behind schedule, attempted to overcharge me, and didn't understand their own promotions. Will not return again. I arrived for my 12:30 appointment promptly at 12:28. After the greeter did not approach my vehicle I approached his podium. He located my name and walked to my truck leaving me behind. He returned and said something unintelligible, to which I took to mean I should follow him inside. He proceeded to put my keys in a key locker and I had to ask him who I should speak to. He told me to return to my car so I did. I had a service representative approach the car next, we'll call him "M." M and I talked about what I needed, and I informed him I had noted the coupon on the website for a $75 oil change, and intended to use it. He stated it was only for 5 quarts or less, and that it would likely not apply to my vehicle (it was for 6 qts or less.) I offered to bring it up on my phone to show him and he said don't worry about it. He then proceeded to try to sell me 5 oil changes for $250, which I declined, stating I would like to see how the service center did on my first visit before I commit to 4 more visits. He informed me the service would take 1.5 hours. He told me to go wait near the corner of the building for my Lyft. The waiting area was unmarked. Five minutes later, he returned and asked me the exact address I was going to. At this point it was almost 1pm. My Lyft left at 1:06, 38 minutes after arriving, about 50% longer than necessary. I gauged that 3pm would be the latest I expected to hear back from Toyota. I heard nothing, all day. Not a text, phone call, email, nothing. Finally, at 5pm, 1 hour before closing, I attempted to reach the service center by calling the toll free number on the website. The woman who answered did not know who M was and was unable to connect me with him, so gave me someone else's personal number. The number did not work, I received no answer. Again I called and asked to speak to anyone in service department, was forwarded, and got no answer. I called back again and informed the woman that I was frustrated that she could not connect me to anyone able to tell me whats going on with my truck, and she offered no solution. She told me, sorry I'm not physically there, there isn't anything I can do for you. I asked to be connected to the dealership general manager. She forwarded me to someone that did not pick up. Again, I called back, this time got another person who was able to connect me with M. He told me my car was ready and that he was "getting ready to call me." When I arrived, M told me my multi-point inspection sheet was supposed to be in color but wasn't, and promised me everything was green except my brakes. He turned me over to the cashier for checkout. I realized I was being overcharged. My coupon for $75 applied, and they charged me $39.99 for tire rotation. this adds up to $115, but I was being charged $129. I asked for a breakdown because the receipt did not show a charge for the tire rotation. M decided that the customer is wrong, and said "well you didn't have your coupon when you arrived", implying that I was somehow not able to receive the $75 deal. At this point I realized that M didn't know his job well enough to argue anything with him. He asked me to look at his computer screen so he could show me the cost breakdown. This also didn't work correctly, so he gave up and asked the cashier to give me a 10% discount to bring the total to the right value. I am certain this is the worst service I have received at a Toyota dealership, ever. It smacks of bait and switch, and a marketing to execution mismatch. Basically, I paid $115 for an oil change and tire rotation, which is not an exceptional price. Even if it was, I was overcharged and service couldn't explain the price breakdown on their own promotion. I won't return.

I bought a used Xterra today from AutoNation Toyota Hayward and had the most pleasant buying experience ever. My sales associate, Mo, went above and beyond to make sure my car purchase experience would be perfect. He coordinated with their mechanics to help me double-check my mechanical questions, he was thoughtful of my time in coordinating my paperwork sessions, and was helpful in keeping in contact with me via text. It's all about the people, and AutoNation Hayward has a gem of an employee!

The car is great so far and the finance guy was super good, however, my 2011 hybrid that I traded in was appraised for far less than the current value. 3000 is what I got but the blue book value was 8000, and will likely sell for 11000 because of how in demand hybrids are. I should of done the research before going in but I didn't think I would get gouged THAT hard.

Good place to take a good deal.

Waited an hour to be help even with an appointment. Service department had advisors out on Covid is what I was told but the advisors continued to take cars behind me that came after I did with later appointments. Mechanical work that needed to be done went over smoothly but I also had a dent fixed on my driver door per our sales agreement. The car went out to be fixed and was told it would be done by the end of the week. The service advisor I had was out and I could not get ahold of someone who had the status of my car. After the weekend, I talked to the service manager who picked up my work order because I still couldn’t get ahold of the advisor, 3 days after the car should have been done. The manager didn’t know where my car was. Once he called me back, he didn’t truly know if the work was done, he just said “he didn’t see any dents so it must be done.” After picking the car up, I discover the car had over spray across the fender, hood, and door that left the car rough as sandpaper. Would not recommend getting any service work done here as it is an unorganized headache with zero communication and you, as a customer, have to follow up on your car.

They were on time and ready for me. I was a bit concerned that they weren't positive that they had the recall replacement part when I got there, but they did have it, did the work and called me when it was done.

All staff were very nice and professional. I explained what I was looking for and never once they discussed a money figure to go with. They ensured that what was important to me was important to them ensuring to deliver me options of my expectations. Outstanding service. Toyota Hayward has a great team, I ve bought other vehicles from other dealers before them and regretted it! Toyota Hayward Team definitely deliver in a efficient and timely manner. They show they appreciate your time. I am very happy with my 2021 Toyota Rav 4.

Bought my Camry Hybrid from Autonation Toyota- Hayward an year ago. Very happy with the price they have quoted and the service they offered since then. Very approachable and proactive. Would like to specially mention Heidi in service team. She made the whole service process smooth and the entire experience very pleasant.

The salesman loitering outside greeted me and ignored my wife, insisted we follow him up the stairs when we wanted to use the ramp, and then lost interest when we made it clear we were interested in a model he didn't have on the forecourt. He passed us off to a colleague who was equally dismissive and said we should just "call around all the dealers" instead of actually trying to help us. So we're buying a Kia instead.

I have always taken my car to AutoNation Hayward since it was new for maintenance. The crew seem very knowledgeable and honest. Thanks!

got a 12-volt battery change, staff was nice and quick, job was done in a few hours. not too expensive considering the price of parts

Super convenient and smooth transaction while buying my RAV 4 hybrid. Thanks to Asad, Khaled and Henry for making it easy. I am totally recommending this dealership.

This was my first visit to the AutoNation Toyota Hayward Service Department. My service advisor and the technician working on my car were friendly and professional. They explained the issues they detected while servicing my car and took me into the shop to show me the issues as well. The complimentary Lyft ride to and from my residence was appreciated as well as the service advisor's assistance with modifying the recommended service order to fit my budget. It would have been a five-star experience if my car was ready at the time it was promised. They weren't far off, just 40-minutes late due to an unexpected issue detected which wouldn't have been a problem if I hadn't had a previously scheduled appointment 30-minutes away. Next time I will be sure to clear my schedule on service day to plan for unexpected delays.

The process: you drive up and park in one of the 3 lanes. (10-15 minutes) Someone comes and checks you in. Asks basic questions about the appointment. Then the person you have an appointment with comes and actually talks to you about what services are needed. (Expect to wait another 10-15 minutes for this person). Then you go inside, sign the paperwork, and leave or wait for the car. They'll call you when it's finished. You can also sign up for text alerts. The people there were borderline rude. There's no sense of greeting the customer or saying a friendly hi or hello or even a nod. I treat strangers I walk by on the street nicer than this. But, 4 stars because the actual work the mechanics and service people do is excellent. They also have prices for tires and compare it to other companies. You can Google and verify the prices and services and their costs were surprisingly not bad. And they washed my car after service. Pickup was the same process. Dealing with the people was horrible. If you're an already socially anxious person, these people will make you regret stepping out of your house. But, I loved getting my car back all nice and shiny.

Horrible went to trade In guess credit wasn't good enough ask to put 1500 I said I can do 1000 then later came n say I call u at 7pm thr bank need to review more in another way say just to say is bad thank you come again instead going say need more review I will call u if dealer really want them car put the lot they work with u but not in this case

I was told that if I paid for the top of the line warranty that my car would be fully detailed on service visits This was not done and I waited over three hours . My car was not even washed and I was told that my trailer hitch that Toyota put on was in the way.The placement of the trailer hitch was part of the same contract as the detail the promised. I am not happy. My wet liners that go on the floor do not fit and they had no one to check them.

Mario Caceres was so friendly and accommodating. He and the technician who took care of the maintenance was honest in telling me that my car does not need change for the brakes as they are still good. I was not being ripped off because someone has told me already that they need to be changed. At 6mm, the brakes were still good. Having my car washed as requested was a huge plus! I gave Mario and the technician 5 out of 5. (Maria L., Toyota RAV 4 2016)

Brought my van in saying there was issues with battery charging. I took voltage readings and they were low. They ran tests, said they couldn't find anything, and charged be $350. Two days later my alternator was smoking. Replaced the alternator and van runs smoothly now, but the hassle leading up to it was not pleasant.

Heidi who is one of the service advisor is great, easy to deal with and honest. I'm giving her 5 out of 5 stars 🌟

Max at sells and Alex at finance both were professionals, excellent customer service and friendly environment, I will definitely recommend Auto Nation Toyota Hayward to others

Recently purchased a vehicle from this location everything went well with the sales process however after that i drive the car away and notice some issues with the vehicle which was not a big deal I brought the car back and requested they fix the issues due to it being advertised with the features. Fast forward to me dropping off the car to them to get diagnosed and repaired first week went by heard nothing for first week which is normal for most repair facilities. On Monday of the second week of them having my car I called and tried to talk to service manager about my car which I was forwarded to voicemail. I never received a call back. Called back Friday and finally got a hold of someone to up date me about my car and was told would be about another week. In the long run it took them just over 3 weeks to return my car i asked for compensation due to them having my car so long and was told they would pay my first months payment, I payed my first payment on the car and emailed a copy to two managers and was told I would be reimbursed soon but have not heard anything back or received and payments only reason this is not a 1 star review is because the sales mangers took over my issue and had my car back to me when promised

Happily driving a GR86 after a great experience working with Oziz and Alex! Shoutout to both of them for being transparent about everything from reserving my car to driving off the lot. Extra shoutout to Oziz for putting in the effort to fulfill my last minute change in preferences too!

Autonation Toyota have great agents and will sure help to anything you need. Tom is one of them. I appreciate the help.

Jesse Olivar at Service department provided a good evaluation for my Avalon, kept me updated as promised, and had my car ready in a very busy day. Shuttle bus driver is also exceptional. He is courteous, listened to customers, and help them whenever he could. 8/3/2022 new services review - being with AutoNation Toyota Hayward for more then 20 years. Bought/trade in several cars with them and always have services done by this dealer. This time, during a very busy afternoon, I need an unexpected services without appointment. Technicians were all busy at the time, even the Manager Carlo came out to check cars in. I was being well taking care of. Very appreciate their services.

My wife did an online KBB instant cash offer quote for our pickup truck and AutoNation Toyota was one of the local dealerships that reached out via email quickly. Jamal and Aaron assisted me with the offer process and we communicated over text. Jamal and Aaron are very honest and we were able to come to an agreement on price quickly, sign the paperwork, and get the check all under 1 hour and 20 minutes. I would definitely do business with them again.

My wife did an online KBB instant cash offer quote for our pickup truck and AutoNation Toyota was one of the local dealerships that reached out via email quickly. Jamal and Aaron assisted me with the offer process and we communicated over text. Jamal and Aaron are very honest and we were able to come to an agreement on price quickly, sign the paperwork, and get the check all under 1 hour and 20 minutes. I would definitely do business with them again.

Heidi was super helpful! I came for an oil change and tire rotation during a very busy time (the wait was projected 3hrs). She made sure mine and others waiting was getting attended in a timely manner and also recommended in the meantime a great taqueria nearby! Loved her customer service and how attentive she was to making sure I got everything I needed

I authorized one application for credit, but can’t believe they did 5 hard inquiries on my credit without my consent. Took a severe hit to my credit score because of it.

Knowingly sold me are car with multiple oil leaks. Luckily pick up within a few days of purchase … Was suggested to return to the dealership at a specific time to have it sorted , when arriving the sales manager and the person he referred me to were not in. Thankfully Carlos the service manager was able to assist and took ownership . I will update or change this review based on their actions . If they don’t , I will seek Lemon Law advice ? Updated 21 Days Later: I still don't have my car, the service manager almost never gets back to me. YEs the same one who wonderfully took ownership So far through sheer determination I have managed to gather that the repairs have cost so USD 2600. Car was repaired but some work was not carried out , I have to wait longer...

The place friendly but very crowded. It needs more organized.

Other than having to wait a very long time for the actual financier to come get us to start the paper work; I had a decent experience.

I brought my car in for a routine 40K miles service but I had about 38K on the car. They told me that the car needed a repair and that would be $677. I didn't want to pay $677 to the dealer because I wasn't prepared AND people always say dealer prices are the highest so I thought I would call around and get a better price. I looked up the problem on-line. Everything on line, even from Toyota said this problem typically occurs after 100K miles. So then I thought I had a faulty part and that perhaps it should be covered by a warranty. In the meantime, I took my car to a local chain spot, they quoted me a higher price to do the work. Hmmm (good point for the dealership for having a lower price). Called Auto Nation and left a message with the service rep that I was concerned that everything on line says this should happen at a higher mileage and maybe it was a faulty part from the get-go. After 3 calls to try to get a person, the service rep called me back and based on my voice mail message, they said they would "reinspect" and "re-evaluate" my car free of charge and would repair it free of charge if it was faulty. They did look at it again, and guess what?! They determined that it did not need repair at all. Had I gone along with the first pronouncement, I would have been out $677 .... so either first person who worked on the car needs better training OR this is stereotypical dealer activity to take the customer... just saying be an informed consumer.

I had a very good experience purchasing my Toyota Prius from Auto Nation Hayward Toyota. Mr. Sam my salesman was awesome. But above all Mr. Helmandi from finance department was incredibly kind .Even though I was not his client, he took me in and finished my paperwork very quick. I really appreciate that. Very good people and good service. Thank you

John made a very good a detailed video of my front end suspension. Didn’t know I had torn upper ball joints till the video he provided show me. Good service.

Ramin Hamedi and john from finance help me get the 4Runner that i want it for almost 4 month. I highly recommended it to all that want to buy car

OMID AZIZI was great bought a new tundra.

Had great service thanks to Tom Asad. He is very helpful and professional. The whole experience is smooth and reassuring. I got a car much quicker than expected. Definitely recommend him to anyone who wants to buy a car.

While many of the dealers gave us a 4-6 months lead time, I successfully purchase 2 vehicles from automationhayward, with no markup, wait time less than a month, and the exact model and trim I am looking for, it is pretty amazing to do that while the global supply chain issue is still happening.

Tom Asad was very nice, we are happy with the service

Best dealer ship and best services thanks to Khalid he was excellent.

Vinnie and alex were awesome in helping me find the vehicle I wanted. I definitely recommend them and this dealership.

I really appreciate the great help and outstanding support from Michael Sanchez for his continued assistance and untiring efforts he put in for my car. Also, John Hamedi helped me a lot on financing side. Overall, It was a smooth and great experience dealing with Mike, John and autonation toyota hayward😊

Got my new car service done today. It Was good and they contacted me when it was done. It was fast, plus everyone was professional.

Had amazing service thanks to Omid Aziz. He was very helpful! He helped me get a car for my dad in no time faster than expected and a better model. Made the process go fast and smooth no complications. Omid has really great customer service skills and made sure we left the dealership happy and satisfied! Thanks for all your help!

I want to thank AutoNation Toyota Hayward and Michael S was very helpful with my car purchase

THANKS AGAIN MICHAEL S ! WE WILL SEE YOU AGAIN FOR ANOTHER CAR

Sultani was a great salesperson. Most responsive, product knowledge, and above the sky. I appreciate your hard work, young man. Ask for Sultani if you need a good deal. Responsible and flexible with your new or used car dealership.

The best dealership in bay area with a cool customer service and friendly environment

The service technician, Q,, was very courteous and informative about available services. He was not aggressive. My vehicle was available within three hours as promised. I appreciated the level of service provided. 😊

Thank you mr. Sultani for assisting us purchase our dream car. Your valuable service is highly appreciated and I highly recommend you as a professional person in your work. Thanks once again a lot.

The customer service of AutoNation was awesome. The person Haseeb Sultani proper guided me through the cars and gave me a best deal out of it. Recommended..!!

Toyota hayward are best offering good service and Kal is really good and appreciate his help

I went AutoNation just to browse when Najim Muznibi greeted me. I was extremely confused and had no idea what I was looking for. But Najim is extremely knowledgeable, gave me all the information I was looking for and helped me narrow down my decision. Najim was very friendly, nice and genuine. I know exactly what I want thanks to Najim. Great customer service!

Best place to buy new cars 😊

One of the great Toyota dealerships in California, the customer service I received from Haseeb Sultani was outstanding. He explained all options of finance, trade and other all details comprehensively and professionally. Hey ward Toyota should proud of him.

Autonation Toyota Hayward is the best place to buy a car. I worked with Hasseb to get my preowned Lexus, he is very knowledgeable and respectful of both parties time! 10/10 would recommend!

Najim Muznibi was great! Will definitely go back to him!

Great service and very professional. Najim Muznibi was a great person to get help from.

The best deal ever at Autonation Hayward. Thank you guys for the great service.

The best dealership ever with really helpful and cool customer service

Najim Muznibi was awesome to work with especially since the car buying experience has completely changed. They will walk you through the process and get you the car you are looking for.

We were shopping around for a car and called in few dealerships and Auto nation were the only one who were serious and reasonable, they offered me a good deal they promised and they delivered. We worked with Mohamed Sharifi and his manager they were great. I would recommend them to everyone and whenever I need to shop for a car they will be my first choice. Great customer service and customer appreciation team Thanks again

Thanks to Michael and Jon for taking care of us, helping at every step, transparent and getting the vehicle as soon as they could. In this age and current market scenario, I am very impressed that we’re very respectful and helpful. It was a very pleasant experience. And that statement definitely means something. Thanks AutoNation toyota Hayward. Thanks Michael. Thanks Jon. Will be back again.

Just brought a RAV4 prime from this dealership on 6/30. Added extended warranty but reached out immediately the next and was told I cannot cancel until I receive my first bill and that I will get a full refund as long as it’s cancelled within 60 days. Returned to the dealership on 7/27 to be told two of the warranty was final sale. Not to mention I called the finance director multiple times after 7/1 but never received a call back. I’ve filed a case with Toyota regarding this matter. Do not buy the warranty from them because it’s likely third party as well bc I called Toyota financial services twice And both times they were unable to locate my warranty and indicated it could be third party which is why they can’t find it. Great to buy a car from them but don’t expect anything after they receive your money.

The representative Jamal Azizi was attentive, kind and easy to work with. He made the selling process easy and fast!

Best experience ever. I was helped by Muznibi Najim to buy a 2021 Toyota Rav4 xse hybrid. I’m very happy that i met him. Thanks for helping me Muznibi!

Very nice guys. Alex the finance manager did a wonderful job. He took his time and listened to me and did a great job of tailoring the preferred option to my specific needs. Thank you again Alex and Hayward Toyota.

Omid was a very helpful. Answered all the questions I had. Very satisfied with the overall service

Very friendly and professional we recommend this place. 👍🏻

Took car in early for complimentary oil change and they took me right away. Job was done quick and their coffee machine was pretty good!

Always a fast and reliable car servicing experience. The staff is professional, informative, and friendly. I come here for all my servicing needs!

John in finance the best and service department always there to help so I highly recommended this store

I had the pleasure of working Najim Muznibi who was very professional and patient. He was very helpful throughout the whole process. I will be referring my friends and family to him.

Wonderful experience!!! Fast and efficient! Great customer service!

Duck races are my favorite

Such a great dealership, made the stressful experience of buying a car so much easier! Highly recommend.

I don’t know much about car buying but Toyota Hayward made it so much easier and stress free. I can’t be more grateful for their patience and knowledge. I really feel like I was guided through the experience and got the best car for my needs at a really competitive price. I recommend this location to all my friends and family!

Heidi was super friendly and went over everything she recommended for my car with me. Excellent customer service! Thank you Heidi!

Dealing with them was simple and easy. Can’t believe there car prices, much lower than anyone in the area.

Great service . Car was finished in a timely manner. Washed my car which it needed ! Thomas was the service advisor that helped me out . He was friendly and very knowledgeable about the services my car needed . We have a few items to take care of next visit which was pre set for me so I don’t have to remember and my appointment is set for those recommendations the same day . Thanks

I had very good experience at Toyota Hayward. I bought a corolla hybrid le 2022 Tom Asad was very experience salesperson and helped me out with Corolla hybrid Le 2022.

Best place to buy a car, if you don’t shops here you are missing out. I really can’t say enough good thinks about these guys. A+

Best place to buy a car. Whole staff was great, from the sales guy Vinnie to Alex the finance manager. Actually made buying a car enjoyable.

I had a Great experience coming here I recommend u ask for Diego Navarro he’s a very respectful and helpful guy he helped me with everything I needed maintenance & questions, I can honestly say I’m 100% satisfied with his help highly appreciated!!

Awesome dealership everyone is so helpful makes getting my car serviced less painful.

Got the 2022 Tundra and loving it! Price was great compared to other dealers and financing was quick and painless. This is my second truck from AutoNation Toyota Hayward and this new Tundra limited TRD is amazing!

Absolutely loved the buying experience with the team at AutoNation. The whole process was an absolute breeze and I was in and out of there in no time. I usually dread going to the dealership because I know it's going to take forever and they always try to upsell you on everything. But not these guys. They're super friendly, professional, and not pushy at all.

Came here for service and I could not speak more highly of the entire team here. Got me in, and out in no time! Very knowledgeable and friendly staff with dependable products!

Look no further… this is the best dealership in the Bay Area! Service is great, prices are fair and overall a great experience! Highly recommended!

I've been to many Toyota dealerships in the Bay Area and this one is by far the best one! They're courteous, professional, and prices are fair. I've referred many family and friends!

Wonderful buying experience! We felt supported and informed without any pressure from the sales people. Once we settled on a vehicle, the rest of the process was quick and simple! We will definitely continue to come here for our future cars.

I had an great experience at AutoNation Toyota Hayward. We recently bought a Toyota RAV4 hybrid and their sales associate Mo was exceptional. He really took out time to walk us through our the reservation options and the process. When the car arrived, he went out of his way to ensure he was there when we arrived for pickup. His eagerness, service, and professionalism speaks volumes of the customer care and service at AutoNation Toyota Hayward.

The service department is lacking in customer service. I sat in my car for 25 minutes watching advisors walk around me. I finally got out and went to look for someone. When my advisor finally came over & checked me in he estimated 2 hrs 15 min wait so I stayed. He finally called to recommend air filter change at 3 hr mark and after another hr I went to check on my vehicle which was ready but no one called me. I was at the dealership for 4 1/2 hrs for a tire rotation & brake fluid change. A different advisor apologized and checked me out thankfully but this is not the type of experience I’ve had at other Toyota dealerships.

Got my dream truck here. Everyone were very nice here. I live in Anaheim so I had to take a plane to Oakland. My salesman Ramin was waiting at the airport before I arrived. He took back to the dealership to see my 2020 Tundra 1794. It was exactly what I was hoping for. It was awesome experience dealing with everyone at the dealership. Thanks again.

Vinnie Jhaj is super professional and friendly, he helped me all the way to get my Camry hybrid home yesterday, he also explained patiently all the features of the new car. During the waiting period, he kept me informed and updated and explained everything I need to know. The closing of the purchased was done by John Monir Hamedi. John is professional, knowledgeable and friendly, the process was super smooth. I highly recommend Vinnie and John in AutoNation Toyota for anyone who needs to buy a car.

I recently bought a Tacoma 2022 TRD Pro. The service was really good and salesmen were very helpful in showing features of the truck as well as explaining the cost etc. Omid Azizi showed me arround the truck and ultimately helped through the process in purchasing the vehicle. Recommend will buy another car from here again in a few years.

Omid, He is so helpful. thanks

I just bought 2022 Toyota Avalon Hybrid. Omid AZIZI has been excellent with service. The entire process seamless, would definitely recommend buy car this dealer.

Went to test drive a used car from AutoNation. Liked it. Put a small down payment and drove it home that same day. Financing was fast and easy. This is my third car from AutoNation.

Great communication with the Internet Sales Team (Grachelle!) who found us the exact vehicle we were looking for. We drove two hours each way in traffic, but the sales and finance staff were so helpful & easy to work with, that we’d do it again! Thanks Auto Nation for a wonderful experience & transaction!

My family and I have gotten few cars from this dealership and so far no regrets. Overall pleased with the services they have provided.

Bought a $51k Silverado that was said to have a clean Carfax. I noticed the passenger side rear door paint didn't match and asked the salesman if it was a clean Carfax and if the door had been repainted. He assured me no issues and it matched and it was just a shadow. I should have used my better judgement, but was buying from a major dealer. Contacted a body shop in town and had them look at it and they confirmed it had been repainted and repaired. I contacted the sales guy and he referred me to the sales manager. I emailed and he responded with no problem we want it right and will get it into our commercial body shop but we can't give you a loaner car. No problem I was glad they can fix it. Emailed the manager about it to schedule the fix and no response. I just want it to be right after spending a lot of money and wasting my wife and newborn daughters weekend to buy this truck. I hope by this review the owner will talk with his people and make it right. I am not going to bash them about everything I felt was wrong with the purchase details. Please help get this resolved for me and my family.

I just want to specifically give a special shout out to Bryant Macias. His customer service, attention to detail and most important is empathy for my specific situation is the ONLY reason I am as happy as I am. Without him there would definitely be more than a few LESS stars

I wanted to take this time to give everyone my insight and experience working with Hafiz aka Sam at Hayward Toyota and Co.. I ended up not buying the car which sucks, but it was not his service that broke the deal. Short summary SAM IS THE ABSOLUTE BEST! If you want a car, go to Sam and only Sam! You will not regret it. Long story: Sam is absolutely the best. He’s genuine, he doesn’t lie, and he is such a cool person to work with. Not your typical salesman who pushes you and stresses you out. He wants to help and make you feel comfortable in your purchase. Makes your buying experience 100% better. I met Sam a few months ago and we had been communicating about getting a car reserved. After a long wait, we finally locked one down! He kept in touch with me during the wait/delivery period. The day it arrived Sam called and scheduled me for the next morning. After all the back and fourth, I unfortunately couldn’t move forward with the vehicle due to the pricing structure. Just didn’t make sense for me and buying that car. I feel absolutely horrible I couldn’t make this deal happen, especially after working with Sam who spent hours trying to get me the car. To the GM Toby, Thank you for assisting and agreeing to the tint. That was very nice of you. I hope you did receive my voicemail and understand how happy I am with Sam. Sales manager John, thank you again for working with me and working on that structure. Last but very much not the least the finance guy Hamid who was showing me the structure. Very professional, excellent communication skills, and also very nice working with. Thank you once again everyone. And Sam, special thanks to you. I appreciate you and your time

I come here all the time and usually am fairly satisfied wirh the service i recieve. This time though I had to leave my car overnight which gave them plent of time to run it throught the courtesy wash. They werent even busy when i got there. Was it because it was my last free service on my lease?

Bryant and Carlos was amazing! Courteous, respectful, always able to answer questions honestly. Yes it’s a dealer but they told me what was urgent and what was not. Just nice honest people. After the pleasant service I brought my gf car for service. This is my go to!

I was reluctant to repair the part that had a failure from the time of purchase. There was a problem and they didn't announce how to solve it. Until I picked up the car, I didn't even know if the repair was complete or if I would be charged for the repair. An engineer who does not know that a car is defective when selling it. I don't understand why I can't solve the problem without finding it right away.

Called a day before I planned to purchase vehicle, gave them the heads up, I would be there early morning when they open, and that I have about 2hrs to get thru paperwork and get back to work . LET ME SAY THEY WORKED SO HARD TO GET ME IN AND OUT ! AWESOME TEAM, GREAT CUSTOMER SERVICE, SPEEDY SERVICE , LISTENED TO WHAT I WANTED AND MADE IT HAPPEN. THANK YOU !

Alex Viborg (finance manager) & Grachelle Miranda (sales associate) were a huge help today with purchasing our first car. They were both very patient with us and we’re so helpful with everything. We couldn’t have done it without them. Thank you Alex and Grachelle! Thank you Toyota Hayward!!

I sold my used car to Autonation Toyota in Hayward about a month ago. That was a really good experience, so I went back a few days ago expecting to put my name on a wait list for a Camry. But while I was there someone gave up his place for a car that was there. With FJ's help I ended up buying this car and selling them the car I came in with. FJ was so helpful and went over the whole car with me. He also told me to schedule a time to come back to go over everything once more. Here's the sweetest part: FJ put a penny in the car for good luck. My grandmother used to do that when I got a new wallet or purse. That really touched my heart.

Tom Asad, Khalid

I had a great experience purchasing a new vehicle with this dealership. They answered my questions thoroughly and respected my choices. They were friendly and honest.

I used to service my car at daly city toyota and compared to there the service here is a total 180. Very sketchy. Not coming back here anymore. Among not sending any confirmation about my appointment and thus my name is not in the system, how I never got a printed report about my services after (they claimed that they email those to me but they never tell me that & didnt even check to see if they have my email on their system), and how they don't put the sticker on my windshield for when my next service is due or call me to remind me that I need an oil change, the most upsetting experience was my latest visit: They tried to upsell me some services because I came alone as a woman. They said that I need to get tune up since I almost hit 60k and that my previous services never had this before (every 30k) so even though I have warranty they'll see that I haven't been maintaining my car and my warranty will be void. They charged me almost $900 and said the most important thing is to change the inverter coolant and the hybrid battery filter - which is different than air filter. I said I'll think about it and get back to him. When I picked up the car and asked for the report, he didnt say anything about the report and when I asked, he said, "everything I told you about this morning! Your air filter is dirty, cabin filter is dirty..." he trailed off and stopped there. The way he talks to me is so condescending. He was so adamant this morning about how my hybrid BATTERY filter is different than my AIR filter and now youre trying to prove me that you were right by saying air filters are dirty?! Do you think I'm stupid?! I coulda changed my own air filter sir and not pay you $900! I was so annoyed just left. I looked at the report and saw only those two needed attention the others were fine 😑 they didnt even check my coolant level. I was comparing it to my daly city reports. I then called daly city toyota to figure out why I never got my inverter coolant changed and my battery filter changed and they explained that they check it every time but the handbook says you dont need it changed until you hit 100k/when it's very dirty. Even google says that. Geez. Scammers!!

Very good shopping experience with AutoNation in Hayward. They offered very reasonable price to buy my used car which well beat CarMax. I will recommend to work with Jamal whom is a knowledgeable and smart guy, he will give best options based on you truly need.

We all know in this past year how crazy the car buying process has been so far. I visited a number of dealerships around the East Bay and Omid A. along with Vinnie J. from Autonation Hayward Toyota were the only people who were able to assist me during my months long search for a Camry. Both were extremely kind, honest, and patient with finding the right model for me, and answering the millions of questions I was asking week by week. On the day of purchasing my vehicle, I was also assisted by the very friendly financial services manager Alex V., whom I did not feel pressured by, and took his time to walk me through the entire buying process, which I really appreciated as a first time car buyer. If you’re in the market for a Toyota, I highly recommend Autonation Hayward - they will not waste your time and will do everything to assist in your car search!

I know it is a bad time to buy a car but I need to replace my junk heap 2003 Ford Explorer. I will never buy a Ford again. I just wanted to say if you want an excellent experience in buying a car you need to come here. I got a great deal on a 2022 Toyota 4Runner, it was under MSRP which is unheard of with car prices today. Omid setup my appointment for Saturday and I thought I could do better but I had to come back on Sunday to make the deal. Najim was an excellent sales person and he was so nice and friendly and honest. I really appreciate the honesty of this dealership and it made me easy to buy my car. John in finance was exceptional and very nice and friendly. If you need to buy a car please go to them, you will not be disappointed!!!!!!!!!

Omid Azizi helped me find the perfect car for me! He took the time to listen to our needs and budget, and had several quick recommendations. I loved being able to look at it and test drive it without him hovering, and the whole experience took less than 2 hours on a Saturday! My personal experience at Auto nation Toyota Hayward was so much better, easier, and faster. And I will definitely go back the next time myself and my friends need a car. Omid Azizi went out of his way to contact me later asking how I was doing and offered to help me answer any further questions that I might have about some of the features of the car. This really impressed me and so I wholeheartedly recommend Omid Azizi.

After buying a 2022 Rav4 for myself back in April this year. Omid Azizi helped me making the buying process very easy, explained everything clearly. Today my cousin’s brand new 2022 Camry arrived and once again Omid azizi provided exceptional service helping my cousin getting his car. I highly recommend to go or call Auto nation and for Omid Azizi and promise you will be very happy buying a car from from him

Charged too much for Labor cost.

Heidi B. gives the best service there ever is. She takes the time to review and discuss all the issues and works to find the best solution. As a client, she is the reason I keep coming back to this specific location for all my car needs. She goes above and beyond to ensure her clients have a high quality service and their car is well taken care of. I hope Toyota give her a raise for the excellent job she does.

Everything was quick and easy with Najim and no crazy mark up like some of these dealer. MSRP is what dealer should sell there car not 5-10k mark up.

Recently bought a car from AutoNation and the whole experience was awesome. Tom Asad was the one who helped me out and made the whole process a lot easier. He was very friendly and kind and easy to understand. He gave me a good deal on my car. If I am buying a car again, i will. Definitely be coming to Asad.

Mr. Najim Muznibi, the Sales Manager, had updated me with the delivery status of my order with him and after six (6) weeks, my Toyota Tacoma SR5 truck was delivered in clean and sharp shiny condition. He provided me clear instructions on driving, registering my truck, and connecting my celphone to the media projection screen. I have been comforttably driving my truck now and am very satisfied. Thank you very much AutoNation with my special thank you to Mr. Muznibi.

Buying process was quick and easy with Najim. Cool thing was Najim was a little patient with me because I knew what I wanted and the spec I want. So we chatted a little and he gave me all the open car they have coming in and which one I could reserve. Had a TRD Sport in Army Green coming in and no one reserve so I hop on it and bought the car! Thanks again Najim you my Toyota plug now.

I purchased a new Camry and I felt mislead by the finance guy and he told me that Camry's stopped being a good car in 2018 to pressure me into to an extended warranty and also told me that if my oil changes were not done at the dealership that it would void the warranty. I purchased the vehicle with a cashiers check and my paperwork was completed and I was in my new car ready to leave when the salesman asked to come back into the dealership because of their concern of the cashiers check. He took the keys to my new car and told me to fill out a credit application to finance the car that I already purchased. It was a terrible experience and I would never purchase a car from them again.

Hayward Toyota is awesome , thanks Tom for the fast and good service.

Everything goes well except I have to wait longer

1-I should have one oil change service because my car is under warranty the guy said is expired and the charge me 139 2-Bad customer service the let me waiting 30 min and i have appointments. 3-Bad service the charge me for 139 oil change and rotation. I will never come back to this dealer

I went in for my regular maintaince and I had the pleasure of working with Thomas Sanchez ! He was really knowledgeable and got me in and out very quicky . Nect time you go in ask for Thomas he will handle all your needs!

They have been extremely helpful every step of the way from the purchase of my 2019 Toyota Camry to its servicing. Thank you

I drove over 3 hours from the central coast to Autonation Toyota in Hayward, they had the Tacoma TRD off road I was looking for and offered me the most for my trade in. They sold me the truck for the advertised price with no dealer mark up, Omid in sales and Alex in the finical dept were great to work with. Would recommend Autonation to anyone looking for a new Toyota

I have been working with Hayward Toyoya for my new Camry and it was a great experience. The sale assistant is so nice, and the process of financing is also easy and quick.

AutoNation Toyota Hayward will always take care of you. They are very welcoming and knowledgeable. It is also a child friendly with the waiting room that offers you coffee and amenities. Fernando, Qais, and many more helpful and knowledgeable advisors! 🙏

A+ service. Performed transmission fluid exchange

Friedly representative. Good and fast services. Highly recommended to friends and family.

I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman Sam (Hafiz Farhadi) was very knowledgeable about their inventory & which cars were within my price point. Mr. Farhadi is Very professional and nice person After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!

I wish I could have given this dealership a higher rating because from the initial interaction they seemed promising. I recently bought a 2022 RAV4 XLE. To say the least I am dissatisfied with how I was treated. I was in the market to get a new car and out of all the dealerships in the Bay Area AutoNation Hayward had the lowest price point for used cars. I found a 2019 RAV XLE for $33K. I inquired about the vehicle and within a few minutes I was contacted by Grachelle. She was nice and responsive. I went and saw the car in person. It had a few dings and I asked for an out the door cost. She ran the numbers and told me $37k which I thought wasn't a bad price. I asked if she could quote me the same model of car with ALL the features the 2019 car had (moonroof, fog lights, roof racks, alloy wheel locks, edge guards, paint protection, tow hitch receiver, convivence and weather packaged) in the 2022 model. She was against it, and kept trying to push the 2019 model. I was persistent and she gave me the quote for the 2022 model. The 2022 with ALL the same features/ accessories the 2019 model had was only $300 more. It was a no brainer to go with a BRAND NEW car for only $300 more. Even after comparing the two models she continued to push the 2019 model. I was in no rush at all and said I can wait for the 2022 model. I was adamant on making sure the 2022 was going to have EVERYTHING 2019 model had. I had trade in and was quoted $6k. Around March she lets me know she will be off on the next allocation day and her coworker Vinnie will help me. “G” becomes unresponsive with updates and communication. I get a text saying the car I want is going to arrive and I’m asked to sign an agreement. I don't know how to read the paper and I texted “v” a picture of the 2019 model and asked him if this 2022 model will be that exactly like the 2019 model with all the same features and amenities. He replied "yes, please sign" I signed because I was trusting that “G” explained to him what I wanted. They required a $500 deposit to secure the car. I did everything they asked. After everything has been paid and signed I ask for a rough ETA of when it will arrive, he said he will check and let me know. He never did.I had to reach out to them constantly for updates. At one point “G” completely stopped texting me back which was very unprofessional. The car finally arrived at the dealership.She asked me to come that same day.I let her know that I cannot come in because I had prior engagements.She asked me to come that day because she leaves work early Saturday and would be off on Sunday.She sent me a picture of the car and immediately noticed that there are no Roof racks, and the car looks different to me. At the time, I could not pinpoint what it was, because I was taken off guard with the missing Roof racks. She replies with " no, remember you're gonna order with us?" I was a bit confused because I thought it was already in the price that was initially discussed. She later tells me it's going to be an extra $315 cost. Um, what? I was very annoyed to say the least because I was very adamant with her from the beginning of what I wanted. I get to the dealership and she shows me the car, but doesn't offer a test drive.At this point it's time for the trade-in. They offered me $5k. I fought it because I was quoted $6k initially. They try to say it's because of the scratches and dents. They were there when I got quoted $6k.luckily I kept all the paperwork. After taking a closer look at the car, what was missing was fog lights, two hitch receiver,front bumper film protection and of course the roof racks.I have brought up these issues to “G”she replied with “you reserved the vehicle with V not me.” Ultimately I am really disappointed that I was not given what I was promised. I had to constantly check in with her and she would take DAYS if not weeks to reply back. My advice for anyone coming here is to make sure you write down any and all details you verbally discuss and make sure you keep that documentation. Very disappointed.

I really like this dealership. For over 20 years, I have utilized them to do all my maintenance on my Toyota and they have done an excellent job. I also like that I can make an appointment and they are right there to meet me and on time. Both check-in and check-out are easy. I also like that they have a van to take me back to my home and pick me back up at the end of day if the maintenance is substantial and it takes a day to complete. I give them 5 stars.

It took two hours at Toyota Hayward on Tuesday for them to tell me that they had to order the halogen headlamps and then almost 3 hrs for them to install them today, do multi point inspections and brake pad checks. And they want $5000 markup on the new Toyota electric BZ4X car.

No one calls back or responds. I’ve called several times even left a message for the service advisor. It’s now been a week. What kind of service is this?????

It was a simple process getting my new Toyota RAV4 from AutoNation Toyota Hayward. Alex Navarrete and Azim Vejin worked with me throughout the process and clearly explained each step.

Yes, I've had great service with AutoNation Toyota. Fernando Ruiz in the service department is amazing and very helpful. He gets my car done and out of there promptly with great communication.

Rebecca was very good with her service will be coming back

Heidi was amazing. Very communicative and vehicle was done well before promise time

Amazing customer service from Thomas ! Kept me informed about what was going to be done to my vehicle at all times . Thank you, will definitely be coming back to you guys .

Thomas Sanchez took care of our service needs with extreme professionalism I can’t say enough about how professional he was in explaining what it would take to repair our Toyota. Anyone who is looking to have their car repaired should go and see Thomas, he will definitely get our business next time we need service!

Great customer service. Rebecca was amazing at explaining everything. I felt very comfortable about what was being done with my Vehicle.

I bought a used car here. It had a broken side view mirror. They promised me that they would replace it when I bought it. They placed the order was it was back ordered. Heidi Brogan consistently followed up and make sure that promise was kept. She’s great!!

Omid Aziz is very honest and helpful! Great Customer Service and Knowledgeable!!! If you need a Car!!!! Don't look anywhere!!! Just give him a call and you will be in good Hand!!!

All Managers & Sales were very helpful with my whole visit to buy a car. It was a nice greeting me in customer parking lot and while in showroom! My salesperson was Grachelle. Very professional throughout the whole process of buying my car. They offer complimentary hot beverages and have clean facilities every time I visit. Will come back every time I need service on my car. I recommend this dealership to all my family and friends.

Excellent. Service from Mr. Mo Amazing guy . He keep me posted and updated on the car that I ordered. I give him 5 stars ?? ?? ?? ?? ??. Thank you Mr. Mo

I refused to come in and get my car two days earlier because I wanted to not only make sure my dealer got the sale because of his knowledge and support, but because I wanted to make sure I saw him one more time. He was beyond a delight and made the whole process exactly what purchasing a new car should be; a complete delight :)

Reservation and bought car with no issues

Good service today with Heidi Brogan!

i had an appointment for 15k miles came in few min early, was assisted immediately and was done in an hour. very satisfied customer here

I had a very good experience with Heidi. I have been a costumer for years now. I just keep coming back because it is close to home but today I had an exceptional service with Heidi. She was welcoming and friendly. She explained to me well what service I needed. She went through my car records well. I will definitely look for her for my next service.

The attendant was friendly my service specialist was well oriented what my car needs to maintain in good shape /Mario was my service advisor it was done promptly as expected with free detail and car wash good job guys despite of you busy schedule!

Heidi Brogan was very good & thoroughly reviewed all action items with me.

I?ve always gotten good service from Autonation Hayward Toyota, but this time they really blew me away! I brought my brand new Prius in for its first 5,000 mile service, and I had messed up my passenger side, side view mirror, and it needed to be fixed, but I wasn?t willing to spend the money on it just now, and it was held together with tape just fine. Weellll?.apparently it was an easy fix, because I noticed on my way home that they completely fixed it, without charging me anything. Just because it was easy to do and they have great customer service. Stuff like that is why I bought my new car from them too. I trust them with my business, they have earned it.

I love how everything went smoothly. Heidi is very helpful my vehicle was done under the promise time

DO NOT GO HERE. These people are scams. Made us wait 2+ hours and then faked an IT phone call and caused us to pay $10k more for a used car than what we expected to pay for. On top of trying to make us pay $3k more for the car

I had bought 2 cars at this dealership and every time they need service I always go to Fernando. He’s just amazing!!!! Really profesional and always giving me the best options. He’s a 5 stars consultant !!!

I enjoyed talking to their service advisor, Heidi Brogan. She is very knowledgeable about my car. Service was fast and efficient. All in all a very pleasant experience. Tom Yee

Very happy with my experience at AutoNation Toyota Hayward. I went in saw a sweet white 4runner with black TRD rims and in a about 3 hours I drove it home 😀. Thanks Hannah M and I believe the other persons name was Johnny Tavares.

I brought in my Prius Prime for routine maintenance. I was most impressed with my service adviser, Heidi Brogan, who is both professional and friendly. She advised me about services that were coming up and also how I could repair a scratch on the outer side of one of my side view mirrors. Finally she made sure that my next appointment was scheduled. And my car was ready when promised—and washed. Cost? Zero. My car is still under Toyota’s two years of included maintenance with the purchase of a new vehicle.

The manager and Bryan were very professional ?. Fast and friendly service. 5 ?

Thomas was very professional and very friendly guy. He helped me to make sure I got what I need and satisfied with the service. He even followed up with me if I?m happy with the service. I?m very happy with the service.

Sales Omid Azizi and Finance John really helped me out for a smooth transaction. Never had I experienced the way getting a car nowadays during this Pandemic chip shortage. Lots of dealers are taking advantage of it by charging way above MSRP, but not AutoNation Toyota Hayward. I highly recommend this dealer.

I did not want to write this review but this dealership has been the most incompetent business I have dealt with in a long time. Backstory: I purchased my car from them back in October 2021. At the time of the purchase I bought the extended warranty and couple other options with the car; finance manager Harish Malik told me I can cancel these extras if I want within 60 days of the purchase date. So a month later I decided to cancel the extended warranty and the options and went in to the dealership to do it. Initially Harish tried to tell me that I cant cancel the options so I had to remind him at the time of the purchase he told me I can cancel it. We fill out the paperwork, sign the form electronically and Harish informs me it will be cancelled in 6-8 weeks. Fast forward to Jan 2022 and I still have not received my license plates or any kind of confirmation of my extended warranty cancellation. So I reach out and they say they will check and let me know. Few days later I get a call from Harish saying that the form that I signed electronically could not be accepted and I need to sign it with my hand. I do that and am told everything is taken care of and I’ll have my plates delivered and the cancellation confirmed. A month goes by again and still nothing. So I reach out to DMV and Toyota Financial Services. DMV tells me the dealership has not sent them the Car Title; hence licence plates are pending. Toyota Financial Services says they also have not received any form for the cancellation. Here I am 4 months later with no plates or update on my extended warranty cancellation. This dealership is quick to take your money but incompetent for anything else. ***Update to my previous review*** April 14th, 2022 I finally received my license plates at the end of February after continuously trying to get an update from Harish Malik but still no update on the cancellation of the extended warranty or the protection plans. Another month goes by and on March 23rd, I finally see an adjustment on the loan but the amount is incorrect. About $2200 is missing from the adjustment. I reach out to Harish Malik again and he states in the email,"Just checked the status and it was denied as it is not cancellable." This is incorrect because from day of the purchase, Harish Malik communicated with me that it can be cancelled within 60 days and yet here I am not being able to cancel it and get my money back. It's been about 2 weeks now since Harish said he will talk to his GM and someone named Lamaine Williams (not sure if Lamaine Williams is the GM since Harish won't CC anybody else on the email thread) and let me know. Please avoid this dealership at all cost. I have heard of car dealerships being scummy but this one takes the trophy for being the absolute worst.

Out of the four cars I bought in my lifetime, this dealership has offered the best car buying experience. I was greeted on the lot and was able able to explain what I was looking for. The car salesman was very knowledgeable about their inventory and which cars were within my price point. After testing drive the car, I decided to buy it! The financing process was easy and fast (under 30 minutes). I enjoyed the fact that most of it was paperless! Overall a great experience and I highly recommend buying a car here!

I recommend anybody looking for a car to car AutoNation Toyota of Hayward they were very helpful very polite friendly outgoing and they all had a great sense of humor just wanna say thank you to all of them for help and for a new 2022 Toyota Camry XSE very pleased that you are special thanks to Mr. Bober

Working with Omid Azizi in sales at AutoNation Toyota Hayward and put in a deposit on a Toyota RAV4 TRD Off-Road, with Guo Yi as the sales manager. So far the process has been seamless. I will update as I go through the process with AutoNation Hayward. Hopefully, it will be a smooth sailing process!

Awesome service by joe Nguyen and Henrry for their services 5star⭐️⭐️⭐️⭐️⭐️

We buy two times car from Hayward automation but this time we feel very happy because of Joe Nguyen.he is wonderful person he doing everything in positive way and quickly.so seriously guys I highly recommend when ever you want to by car please must visit Hayward autonation and meet Joe Nguyen😊😊

The car sale customers service was Great but the auto service parts was horrible I had appointment and I was told to wait outside of my car 2 cars was ahead of me. Another customer came behind me and I assume it was her family member the Employees for Toyota. She called him over to her and immediately he took her car for service Never came to ask me any questions about my car just quickly came to her car to start service I feel like it was poor customer service and very inconsiderate to the customers that been waiting for a long period of time for Employee to come and even put a number on the my car. I feel like the same privilege for Family members That Has other family members work here for Toyota She has the same rules apply. Very disappointed

customer service, awsome.

Najim was friendly and helpful during the sales process.

I a used car from them, and it malfunctioned, they fixed it, and after that I decided to replace it with a new car. All of these things are pleasant. Thank you to all ( the best Hamid Kohistani )

I recommend Toyota Hayward, Thomas helped me for services 5 ⭐️

Just bought a 2021 Toyota RAV4 TRD Off Road from Mr. Arkadi Bober and his customer service was amazing. Mr. Bober is knowledgeable, courteous, patient and thorough. My automobile purchase experience has been nothing short of smooth and pleasant. I highly recommend consulting Mr. Arkadi Bober at AutoNation Toyota Hayward for your next automobile purchase experience. You won’t be disappointed or hoodwinked.

Awesome service!! Mario was my service advisor and was great. Definitely recommend Toyota Hayward.

Ray, and the rest of the Auto Nation Toyota Service department are awesome. Always easy to talk to, feels like they actually care, and go out of their way to try to make things easy. Big fan. If I have to get my car worked on, this place will definitely do. Well done people!

Great service, highly professional advice and on time delivery

I bought a 1 year new truck from Autonation a few years ago. The finance manager talked me into an aftermarket warranty for almost $4000 to have peace of mind for my vehicle for 100k miles. I had previously purchased one from another dealership for my other car and it had worked out great keeping my car in tip top shape. I could take it to any dealership that takes my make of vehicle, no problems. Now fast forward 3 years. My factory FORD warranty is up and my check engine light came on last week. I have a big camping trip coming up where I tow my trailer so my truck has to be in it's best condition for the tow. I have no idea what kind of warranty I have and I call AutoNation to find I have an AUTONATION warranty, and I need to use them exclusively.... the problem is that I have a Ford F-250 diesel and this is a Toyota dealership. This place doesn't even have the diagnostic tools to look at my truck, and the closest place they will send me is in Los Angelas, 400 miles away. No problem I thought, I'll take it to any FORD and they can get reimbursed from Autonation... Nope. They give me the run around, and I have several calls out to people and no calls back. Guess I'll be paying for this out of pocket.....I've called corporate to ask for a refund on the warranty and waiting for a response in the next 48 hours. Moral of the story, DO NOT BUY from these people they will steal your money and give you nothing in return.

Salesman Vinnie is great! I love my 2021 Tacoma!!

I had my Toyota Sienna serviced at this dealer and Heidi Brogan, Service Advisor was very helpful, professional and accommodating.

Best toyota dealer I encountered, I would highly recommend this dealer on how they handle customers. Thanks to Hannah for helping me out trading my honda oddysey. She gave me great deal easy to talk to. This is our second vehicle within the family and for sure it will not be the last Also Alex from the finance dept explain to me everything about how Im gonna take care care the vehicle and he explain every detail on what im signing. I will give 5 stars from these guys

Facility is clean. Sales man was helpful and know what he’s doing. Professionally done. The accountant was very friendly too. I recommend this dealer.

Beautiful. Eric Yanez , the used car manager, help with all my questions regarding my car. He was patient with me. I would like to thank him for all his help. -Ben

AutoNation Hayward was able to acquire and secure my vehicle in a quick and efficient manner. FJ coordinated my pickup day perfectly and Henry was able to get my paperwork done expeditiously! My purchase experience with ANH was thorough and very satisfactory.

Bryant and Carlos took really great care of my Tundra! They made everything effortless! Definitely highly recommended!

The staff in this Toyota dealer are polite, great service and they are honest. Heidi is a nice and she helps me in a quick and good attitude way to get the service my car needs.

I purchased a used vehicle for my son after getting the vehicle we notice a big deer in the driver side door and a dent in the front where the headlights are at below. Brought the car to the dealership, they wanted to keep the car for 48 hours and not provide a loaner car and They end up keeping it for 72 hours. It was a huge inconvenience and the customer service was not good at all. They did not inspect the vehicle like they should have. I was just told that enterprise will not be renting the car through Toyota but they do have loaner vehicles that was not offered. I even brought it up to the manager Eric that managed the used vehicles. I’m very disappointed in the customer service and the care of your customers. When picking up the vehicle I was told Dylan the GM was busy and I spoke to someone else and I told him my concerns and all he offered was a free oil change. He did not insured me that this will not happen in the future. Their was no apologizing for the inconvenience I’ve been without a car for not two days but three days.

My family and I take our vehicles to Auto Nation Toyota for all our maintenance needs. Thomas is usually the one who helps us. He is very knowledgeable, friendly, thorough, and helpful. We have been happy with the service we receive from Thomas and Auto Nation Toyota. If you are ever in need of any maintenance or service on your car please don’t hesitate to go down and talk to Thomas @ Auto Nation Toyota of Hayward.

Shan was knowledgeable, courteous, responsive and didn’t waste my time. It was refreshing to deal with someone who would make decisions and move the process forward. Unfortunately not typical in the automotive business. Try it you’ll like it!!!

My warranty packages were canceled by Harish Malik at AutoNation Toyota Hayward, but the price has never been adjusted nor reflected on my Toyota Finance account.

I have purchased the Motor Warranty Services of North America from Harish Malik, the Finance Manager at AutoNation Toyota Hayward, three years ago. However, I checked with Toyota Service Department today from another dealership. They told me that this warranty had been canceled while I have been paying for it in the last three years?

I had my vehicle serviced there not too long ago. Heidi was the one who helped us out. She was super friendly and very professional. I was really stressed out because I didn’t have a vehicle but she had a great sense of humor which really helped to ease the stressful situation. If you guys happen to need service done I recommend to ask for her. She had great customer service and I was able to get back on the road sooner then I expected so I was definitely happy about that. If my car needs to be serviced in the future I have comfort in knowing that I can go back to them with no problems. Thank you again for your help. -NM

I sold my BMW X5 at the best value I can get from a dealer. The whole process was fast, smooth, and excellent experience overall. No DMV visit is needed, they handle everything on site and also I got my check right away! Jamal helped me with everything from getting a quote, processing the paperwork to getting me a check. He is excellent! He also sells car, definitely recommend him for selling and buying!

I received excellent service from Autonation Toyota service team. All was coordinated by Bryant and Carlos and professionally executed by Justin, Jin, and Steve.

No, not at all. Worst service ever. Did even focused on our needs. Called us for test drive and said no car available.

I am a repeated customer at AutoNation Toyota Hayward, the staff at this location are so friendly , I sold couple of my cars Shan did the paper works, he was so welcoming and friendly. I was looking for a higher price than the offer I had in my hand , he beat that price and on spot give me a check. I recommend Shan for everyone.

Ray in the service department was great!

Great experience at Toyota, quick and painless. when you ever there ask FJ for helps!

Bryant. very professional and very informative. Service was excellent.

Worst experience ever. Had me drive 2 hours one way for nothing. Inexperienced with handling the transaction I was attempting. Never bothered to contact me back.

Heidi is always so pleasant to work with, even though she gets constantly interrupted you know she has your best interest in mind.

Heidi took great care of me. I will bring my camry here.

It was a great experience. The process really went smooth besides the computer lagging (DMV ISSUES). All the staff was really welcoming. Azim our sales agent was really easy to talk to. Overall it was great.

Ahmad was friendly and was able to get the deal done by selling my car. Will recommend to others.

worst customer service ever. liars. will sell a car right from under you the day before you supposed to do the paperwork and not even a phone call, I wouldnt have known they sold the car if i didnt call to make sure it was was ready after "inspection". Had i not called i would have never known. they are unorganized, dont communicate with one another, must have spoke to 4 different people during the process. Dylan Olberg was the worst of them. liars and sneaks. beware

Easy purchase. Best price. Professional staff. In and out quickly. No hard up-sales. Highly recommend

Today I got my new 2021 Sienna from this location and am very pleased with my experience. Vinnie Jhaj was awesome. Quick, straight and customer oriented. I would recommend this location and consider purchasing a vehicle again in the future.

The staff is really nice and helpful especially Omaid, he was very friendly and professional. I like going there because the service is great

We had the pleasure of working with Vinnie. He was very kind and patient. He helped us get the truck we wanted. He was always very responsive and kept us updated on the progress. He made our buying experience very seamless. I highly recommend working with Vinnie!

We had an experience to work with Vinnie. He is extremely knowledgeable. Definitely knows his product!! Highly recommend working with him.

Very helpful and knowledgeable staff. Big thanks to Vinnie for making the car buying experience a breeze

I’ve been taking my vehicle to AutoNation for years. I’ve always been satisfied until today. The service advisor was distracted and impersonal. He left before my vehicle was finished and asked another advisor to check me out. When they brought the car around, it was facing the entrance requiring me to exit in the wrong direction! Finally, my vehicle wasn’t washed without an explanation. Previous visits have always included a complimentary wash. I will not visit again and will find another dealership for my maintenance. Disappointed in Shamon’s customer service.

I have been bringing my car in for service since day one. I like the fact that they open on Saturdays, as well as the service advisors, particularly Fernando. He was very courteous, friendly and professional.

I will never go back to Hayward Toyota. Shamoun did not give good customer instead he gave attitude and made it hard for my partner to pick up our car and pay for our service. Back to Fremont Toyota we go. I would much rather drive out of Hayward, all the way to Fremont to get my car serviced. Fremont Toyota’s customer service is always above and beyond.

Excellent service and sales people. They are worked with us to get a great price on the 2021 Corolla Apex XSE.

good process to buy a car for someone like me a new college graduate.

Purchased a car from them and was treated great from beginning to end. The salesman was patient and took time to find us the right car and answer all of our questions. The finance guy who helped us with our paperwork was great, and although they were very busy still took the time to make sure we understood everything. If you are looking to purchase a car this is the place to go. Highly recommended!!

I appreciate all the help I received when purchasing my car! Everything was very smooth and easy and he accommodated all my needs! Thank you again Najim!!

Great experience with this sales person, helpful and guided me through much appreciated

Great experience excellent customer service, sales person help me with all my questions and guided me through with my purchase. Much appreciated

I previously reviewed the dealership as a one star because of significant issues contacting the dealership for support after the sale. While they still have significant issues with their phone system they did finally get back in contact with me and are working to make things right for me. I commend them for standing behind their word and working to make my experience better but I sincerely hope they fix the operational issues that makes it frustrating to contact them.

Good service and I spent shorter time than I expected .

friendly and proficient

🙂The service has been dependable and expertly done. I have always had confident that those who inspect and service my car, knew the mechanics of my car. In the many years of servicing my car, I have never had to return my car to service department due to incorrect repair. Thanks to Jay and Mgr. Carlos for their quality of service.

Tom was great to work with, straight forward and a man of his word. He kept lines of communication open throughout the entire process of finding a hard to find 4Runner.

Very aggressive salesperson. Added a ton of costs after we negotiated the price then acted as it’s mandatory to add nearly $6000 in services. I bought a @Kia Niro in 2019 from San Leandro Kia. Yesterday, my partner and I went to purchase her a @Toyota Prius. Must share that the experience at Toyota made us very uncomfortable. They sneaked in costs and made us fight to remove every one them. Terrible service. We went in at 7:30 and did not leave home until nearly 10:30 due to the constant and unnecessary negotiations. I think we are a definitely a Kia fam now due to this experience.

7:30AM drop off was booked only to hear the shuttle service was removed. Then I asked why they could not have called to alert customers, they said AutoNation does not do that. Take some responsibility Toyota. This dealership is giving u guys a bad rep. Then as I waited in the lobby for my car, after they said they would not pay for Uber, I wanted a cup of coffee for my 5K service. GUESS WHAT? THEY TOOK OUT THE COFFEE TOO. what dealership takes out coffee for customers? I'm very disappointed that I had bought 4 cars here, ill drive further for better service, go to Dublin Toyota.

my apt was one week early.but when i go to dealer they said no parts! during the service.I didn't understand why liared to me serval times? when ur service Andy revived my car.he said :need 1-2hours… but after 7 hours I called to office he said no parts! and asked need leave my car 3 days! and told me already took off the old partr! after the call i went to dealer and will take a look . actually found that my car didn't took off any parts!! Mr,Andy cannot give me a explain!

Really good experience. I will recommend this dealer friends

our salesman Mike went out of his way to find the Camry Hybrid we were looking for. Very happy with the car. Had to wait for financing because they were so busy. Wish we had more time to review maintenance options, felt pressed to buy more than I really needed.

I had 7 am appointment, 5K service, but the computer shows none. I had to wait for the car service over 1 hour, I got it around 9:30. No more shuttle service. I had to bring the car back, maintenance service light was still on. It was then reset. I?m concerned if my 5k car service was actually done?????

Valet service, and annual inspection and service were well excuted.

I drove almost 3 hours to see and buy a used 2021 Toyota Corolla Hybrid. When we arrived the car was not ready. When we got to test drive it after 30 minutes waiting, we noticed there was tree wax on the trunk of the car. They could not get the wax off. They also could not find the spare key. They promised us they would either find the spare key or send us another. It has been over a month and I have not received the spare key or other items that were missing, which they also promised to send me. I've called them various times and they promise to fulfill my request to no avail. I have emailed them also, and again, no response or action. It was a very simple request, but obviously they just care about selling the car and not about customer service.

I took my C-HR Toyota to have it serviced because we were going out of town for the weekend. What they found was a nail on the passenger side tire which was creating a slow air leak. They fixed it for free!! Saved me from getting stranded on the road. Now that?s Service!!!

Went to check out some cars and Vinnie was very helpful in giving me additional information and answering any questions I had. Would definitely recommend AutoNation Toyota in Hayward !

I had a wonderful experience purchasing a used car from AutoNation Toyota. Vinnie was very knowledgeable and friendly. He made the car buying experience very easy. Thank you Vinnie.

The salesperson was not attentive nor consider friendly, and did not even bother to go over the new car delivery checklist..

Friendly advisor, fast service

It was the best experience I have had with car dealers in the past. Tom, Yi and Alex were super helpful. It was a very difficult time to find the right car for me because of very low inventory in Northern California due to COVID and semicon scarcity but they took their own risk to find the best car from other dealership, and still delivered the best competitive price for me, gave the best trade-in offer for my previous car, and put together the smoothest procedure for me. I thought I had to put up with another painful unpleasant experience with a car dealer again but guys at AutoNation gave me the totally opposite experience to me. I would recommend everyone to contact AutoNation Hayward if you want to do business with great people.

The salesperson was not attentive nor consider friendly, and did not even bother to go over the new car delivery checklist

We bought a Highlander Hybrid XLE at Autonation Toyota Hayward, and we love the car. But the buying experience and a post-sale installation of a tow hitch left us very disappointed. After negotiating a $1000 discount with the first nice sales person Dylan we had to wait ~1 hour because of a computer problem. Then the finance person talked us (worn down) into all possible protection plans (will see whether they are worth the money) and presented us with ~30 electronic documents to sign which we did without reading assuming honesty in the transaction. At home I noticed that the negotiated $1000 discount has been dropped silently which is pretty disgraceful! Also we mentioned that we were interested in the tow hitch package ($699 factory-installed) and were told that we can easily get it installed afterwards. The first service advisor told me that this is a 2 hour installation job and that I should get the part from the parts department. I did this (a $614 part) but at the service appointment the first service advisor was absent and I was told by two other service advisors that this is a 6 hour job ($1080). I thought this should not happen but went ahead. Then I got a call that more parts are needed, totaling $1000+ (I would have assumed that based on the VIN the parts department should have provided a complete set of necessary matching parts, a simple software programming job!). I also noticed by comparing with parts.toyota.com that Autonation sells select parts at MSRP but some of them (especially the costly ones) with an additional 50% markup (the first part I bought for $614 was $419 MSRP), which is utterly disgraceful, penalizing loyal unsuspecting customers. So, the post-sale tow hitch became a $2000+ story. All this left us with a bad feeling.

I bought this car online from an out of state dealership. Good experience overall. The car was shipped to me and when I received the car it had 1,200 more miles on it than what was advertised.

Two reasons I give them low ratings. First of all they are constantly emailing trying to get me to come in and buy or lease a new car. I am down to my last couple car payments. They don't seem to understand that I am NOT interested. Two the last two times I took my car in there the bill is outrageously high, this was last time I will be going there for any services or purchases. They over charge and you have to take their word for what the problem is. No printed report from the diagnosis to prove what the problem is and the last time I wanted to pick up my car for a second option they told me I wasn't allowed to drive it off the lot without signing a waiver, because of the danger. What witchcraft is that; I drove it just fine down there. So the one STAR is for Mario and Carlos for their kindness.

Definitely a dealership we can recommend. We worked with Hannah, an Aquisition Specialist. She was incredibly helpful and friendly, and she helped us find the right car as well as walked us through its various features. Buying the car itself was easy and straightforward and we got it done all in an afternoon; which was very important for us as we had a long road trip coming up less than a week later. Overall a very pleasant experience, it was an absolute pleasure working with Hannah, and we now finally have a car that can take us from California to Wyoming and back.

I came to this dealership May 7 I was welcomed at this palace. one of the salesperson there named Hannah helped me get the deal done she was really helpfull through the whole process very nice personality Ask for HANNAH whenever you choose to stop at this dealership. Thank you Team Toyota

Thank you Vinnie for assisting us with our trade in and finding our new Sienna!

Taking long time to giving service. Staff is non corporating

SERVICE Manager, Carlos Saldivar is a excellent Supervisor. I saw numerous people very happy after dealing with Carlos. I was extremely fortunate to experience that same experience. Thank You Auto-Nation for letting CARLOS Saldivar run his A- - plus Service Dept. THANK-U -Micky Cancer plus 87 Days Hospice Miracle Survivor. AutoNation Toyota is a Disability, Cancer, Friendly Facility.

Great experience overall. Wanted to sell my car and Vinnie was awesome to work with. He showed some details on upcoming sienna which we are interested in.

Thanks for your help Vinnie. We appreciate you finding us the vehicle we wanted. We will surely recommend others to you.

Thank you very much AutoNation Toyota Hayward and Michael Jose for my 4 Runner 2021. Michael is very helpful and accommodating.

Great experience on buying my ch-r thank you michael jose for the great service!

We had a great experiences with our new Toyota Sienna 2021 Our sales guy was OMID AZIZ, I definitely recommend him.

Thanks a lot Michael Jose for accommodating us! We got our RAV 4 LE 2021 after a wk of waiting! I highly recommend Toyota Hayward and look for Michael, he’ll be there right away and tell you straight if u can have one or not! Good attitude! Might get Highlander nxt year😀! Thank you and more power Auto Nation Hayward!!

Thank your Sir Michael Jose for helping me out for my toyota tacoma.A Very helpful and informative on my Vehicle needs.

Great experience in Toyota hayward..thank you so much Michael jose!👍👍👍

Great experience on buying my 2021 Rav4 xle. Thanks Michael Jose!

Thank you autonation Toyota Hayward for my 2021 4Runner! And thank you Michael Jose!

thanks Michael Jose for my camry!

Thank you Michael Jose for the assistance and recommendations of my Rav 4 2021. I like it so much .

We just both a Sienna 2021 - Hybrid Van and it is beautiful. Michael Jose was our salesman and he is a great salesman and very patient. He called us right away when our van came. He showed us all the features that comes with the van. I thoroughly recommend to purchase any type of car at AutoNation Toyota Hayward and ask for Michael Jose and he will be glad to help you!! Great job Michael!

Thank you Michael Jose for assisting me with my car purchase. Will definitely buy again with you. I will surely recommend you to my family and friends. Thanks a lot!!!

Thank you Michael Jose for selling me my 2021 RAV4 XLE. We are so happy with the car! Will definitely buy again from you! More power!

On 04/22/21 , I got my new car Toyota Highlander XLE Hybrid from Auto Nation Hayward and OMID AZIZI was my Seller , I’m really happy with my deal in my new car and I really appreciate it. Cheers.

I had a great experience purchasing through AutoNation Toyota Hayward! Hamid was very helpful, knowledgeable, and made the entire process very simple! Thank you again!

After a horrible experience at Hayward Nissan I decided to take a drive over to AutoNation Toyota Hayward. I was instantly greeted in the parking lot by Lamaine. He was very knowledgeable and helpful with my whole car buying experience. Lamaine helped trade in my 2013 Altima and drive away with a 2015 Impala. Even though it was a used car and not even a Toyota he still was able to answer all of my questions and was very knowledgeable of that car. While we filled out paperwork and cleared out my Altima Lamaine helped by keeping my two toddlers occupied with a game of peek a boo. Will definitely be going back to see Lamaine again when I’m ready for my next purchase

Glad with results they gave me information on what my car will need

Drove 2 hours to check out a car and they delivered on their end of reserving it for us until we got there. No hassle! The buying process was a long wait but it was worth it!

Hello my name is Johnella, I went to Auto Nation today looking to purchase an Avalon. There is a gentleman which works there by the name of Ramin Hamedi. If you are interested in buying a Toyota, please check him out. He was very attentive, patient and found just the right vehicle for me, at the right price. Thank you Ramin

Had a great experience selling my car as well as trying to find a new one. Aaron was a great salesman! I definitely recommend working with him on a new purchase. Aaron was very thorough in helping me find what I was looking for and offering other options in my price range when the ones I was interested in weren’t available anymore. I ultimately bought elsewhere only because AutoNation didn’t have my first choice on the lot or in their network. I also forgot a couple personal items in my vehicle I sold and Aaron was super helpful and friendly when I needed to retrieve them.

This is my second time buying a car from Hayward Toyota and each time my experience has been wonderful.

We visited quite a few car dealers in the last several weeks in searching for a new hybrid or hybrid plug-in car. None of them was as courteous and straightforward as AutoNation Toyota Hayward. They gave us a price quote, without my having to negotiate, which was lower than the other Toyota dealers in the area, and they were absolutely up-front and consistent in every aspect of our interaction with them. The sales agent, Diego Navarro, informative, personable and delightful. I recommend him and this dealership very highly.

Very helpful staff, went above and beyond, Ramin did a great job.

Great experience at Haywaed Toyota

It was a very good experience purchasing my Toyota Venza at this dealer. The salesman Joe was very nice and knowledgeable. He showed us the car and answered all the questions we asked, very nice and professional. Highly recommended!

Heidi was great to work with. Professional and courteous

Great turnaround time, professional customer services.

Bought my Camry LE last week through Internet sales Manager Ramin Hamedi. He was very helpful in test drives and quoted me a good price. It was a good experience buying car from him. Strongly recommend.

Service is good although some are quite pricey. If it’s a serious technical issue about my vehicle, I tend to use this shop because I trust them. I know they do a thorough job that’s why they price themselves higher than the street shops. My Highlander is over 12 yrs old but still in tiptop shape because I always bring it to Autonation for servicing.

A stressful situation (having to buy a car and return a leased vehicle) into a SUCCESSFUL situation.

Thomas was great and extremely efficient. Very satisfying!

Jay is the person that did my work order. He was great. Friendly and thorough. Like making my appt with him. They did a great job on the service I requested.

Professional service and good quality productions. Helping out the customer to resolve all vehicle problem Nice people on service department. Parts department need improvement when customer need help from them

Hello, Purchased a Camry SE on 4/10/2021. Price was very competitive and the dealership honored the Costco pricing. Negotiations were fine and the sales rep was super. Only concern I have variations in financing. One has the options 0.9% if you pay little for the vehicle and 3.99% if you buy per Costco pricing. My thought process is that during these hard times Toyota which makes over 95 million dollars in profits every year should offer interest of at least 1.99%. This way you serve the community little better and also make money for yourself self. State tax and license are unreal but that’s not a dealer ship issue.

Everything was so perfect They was polite and with great patience

Long delay for needed repairs Car sat outside for weeks and as usual the car wash was broken and no attempt made to wash Windows even or vacuum.

Hannah is great, and has a friendly, open disposition that really puts you at ease.

I went to there on a work day. Hannah was sales person. She explained different models of Highlander. I test drive hybrid and regular and bought hybrid. Easy and quick!

this is my 5th time doing business with Hayward Toyota, their internet manager Mr Abdul Rahmani gave me a great deal on a 2021 prius prime, he's very professional, courteous, and knowledgeable, I left with a great car and happy buying experience as always, thank you again Hayward Toyota and I will be BACK !!

Hannah is extremely helpful and knowledgeable.

Hannah was very helpful and knowledgeable. She explained the process thoroughly and was able to answer my many questions. I will purchase my next car from Hannah.

I am looking for a new car and Hannah was spectacular, very detail oriented and accommodating. Will be back soon

Hannah is super sweet and really helpful. Very knowledgeable and supportive.

Really enjoyed my experience here, most notably with Hannah. She was incredibly sweet, patient, and knowledgeable about the buying process which really helped to keep me grounded as a new buyer (first big girl purchase, woohoo!). If you?re looking to buy new/used, I highly recommend coming here. And ask for Hannah!

I walked into Toyota Hayward and was met with by Hannah who was so nice and accommodating. 10/10 would recommend you speak to Hannah if you want superior service!

Hannah is the best. She patient, kind and professional.

Leticia is a horrible customer service person...she is too busy on her phone everytime I’m there she is always on her phone...when I was asking for help on a payment so many times I’ve asked 3 people there and they didn’t recommend me to any one.I’m completely lost when I always get to Hayward Toyota worse experience ever.

Heidi is very nice and accommodating. Quick and great service. Thank you.

Sarah was really helpful. She really put in the time to explain and answer all of our questions.

Jay (Jake?) was extremely polite and professional. Excellent, top-notch customer service.

Excellent customer service, I highly recommend George Sharetski the Sales Consultant. We were so satisfied with the experience, we bought two vehicles one for the wife and one for me the next day!

Great experience! Omid azizi went above and beyond to make sure I got exactly what I wanted! Quick and easy process and they didn’t make me feel bad for keeping them an hour past closing. Would definitely recommend to anyone! Car buying is never a fun process but they were so friendly! Got to drive home in the car of my dreams! Thanks again!

Everything is satisfactory?Will come again next time for car maintenance.

Great service experience !!

Improve service time. Be honest.

I bought my 2021 toyota prius PRIME i am very happy the sales person Mr. HAMID KOHISTANI is a wonderful person and knowledgeable about the car thank you Mr Hamid KOHISTANI

Improve service time. Be honest.

They only know sale you car and take you money, no continue serviced for you pay for upgraded. Never buy any here again.

Amazing services!! I always go with Fernando & will switch my schedule around to come in with him!! Gets services done if I have any questions he is always explaining things to me I hand him my keys & let him take it from there because I trust him that much! Lol

bought my car here 2-years ago and love it. I come for regular maintenance and have had no issues.

I had the best experience purchasing my 2021 TOYOTA RAV4 TRD. The AutoNation team was so welcoming and nice. Hannah helped my husband and I pick out our new family car. She is sweet and knowledgeable of the cars. Also, the manager Dylan was extremely helpful in finding the TRD off-road for us. I definitely recommend this dealer.

Dylan Olberg and his manager went way above what was expected and worked with my young credit profile and got me amazing rates. Awesome dudes, highly recommend. Very professional and trustworthy.

Excellent service and experience. I found the car we wanted and they gave us a great deal.

They doesn?t give a shuttle to my home I?ve been at the dealership since 9:20 am until 2:50 pm with 20 min due time.

We were there for 5 hours. They have signs everywhere saying they were cleaning twice a day. Never saw anyone clean anything. They have all these tables in the showroom that people are sitting at working on purchases but whenever any table was vacated no one ever ran over to clean the areas

I purchased a vehicle through the Costco Auto Program at Autonation? They made it easy and quick, I was in and out about 3 hours on a Sunday.

Very professional! Great service! Andy is the best!

Two years ago we bought a RAV4 there on Black Friday. Very bad experience, never go there again.

I had a flat, and needed a tow. AAA let me choose the closest location, which happened to be AutoNation Toyota Hayward. I didn’t have an appointment, and they were obviously extremely busy. But, I still received excellent customer service. I might even make them my new regular service center.

I Love Heidi, she is so sweet and friendly. My car was done in a timely manner.

Customer service is excellent

Vinnie was very easy to work with and did a good thorough job with following up on every detail.

Both Michael the salesman and Henry in finance were very friendly and informative. The process was quick and easy

This is my 1st review for all the times I've visited AutoNation Toyota Hayward. they've aren't the best but they are the closes to my home. There's one occasion where they did a bad job on my car and to this day they wont fix it. i went in for a recall on a valve body and came back out with a leak on the transition drain plug. i keep pointing it out to the service advisors but they wont fix it unless i pay the full service of fixing it, which is $500. I keep telling them is not something i did that caused that leak but a job they didn't do well. still to this day since summer 2019 I still have the leak from my transition drain plug. now their excuse not to fix it is because its been too long. when every time i bring it in for an oil change they refuse to fix it. and i cant get this fix anywhere else because for transition fluid Toyota has a special tool to do it. every other shop refuses to lay a finger on it. so from now on I'll start checking my vehicle after any major service from Toyota.

My service warranty for my 2018 Camry expired in August. Since that was in the middle of the pandemic and under SIP orders, I being a Senior Citizen did not want to be out. This week I took it in for oil change and a recall order. I asked the service advisor if they would extend the warranty to give me the oil change because of the pandemic. He told me the warranty was expired. I was very disappointed with Toyota. I felt under the circumstances, they could have given me the oil change. Not sure if I will go back.

The service was great , Andy always pays great attention and gives great service

Staff was very professional, pleasant and helpful. They made us feel comfortable and valued.

Overall okay experience.Some of the people working there were rude to my wife more than once.

Great car buying experience! All my questions were answered and the salesman and financing staff were wonderful to work with.

Experience stress free and I did not feel pressured to get anything unnecessary, I really appreciate this

Service department in Hayward

Buyers beware - This place and the sale people here like to take your money, but do NOT hold their end of the bargain! This is one of the few reviews that I have ever written. Not sure where to start, but we would like to summarize our horrible experience here for potential car buyers out there to consider and think twice about this dealership. My wife and I purchased a new RAV4 Hybrid here two weeks ago. At the time of the purchase, the sale associate only gave us one key (should be two keys for all new car purchase) and promised to call us back within a couple of days to pick up and program the second key to the car. Nearly two weeks went by, we did not hear any call from this place. We called back this place to follow-up and got a runaround. First, we called the sale associate who didn't pick up. Then called again to ask for the manager, but got routed to a voicemail. We left a voice message about the issue - but NEVER heard back from the sales manager. TWO days later, we called back the Sales department and the person who picked up the phone said it should be handled by the Parts department. We then called the Parts department, the person who picked up the phone said that he didn't see the part (our second key) being put in the system (of course no one would order it). He (the Parts department guy) told us to call back to Sales department to ask them to put the order in the system for our second key. We then called back the Sales department and asked to speak to the Sales manager. The associate that answered the phone (named Omid) said he relayed our request to the Sales manager (named Lamont William). The Sales manager would call us back in the next couple of hours. If not he (Omid) would call us back himself (Obviously, at this point we were livid). Needless to say, we still have NOT got a call from anyone (either the guy that we left the initial message, or the Sales manager, or the associate that answered the phone AND promised to follow-up). We are STILL missing our second key and not sure when this will get resolved. VERY FRUSTRATING! So buyers out there, again, please beware....The people here just want to make the sale. Once the sale is done, you are on your own, no one here is going to help you (even in our case, it is their responsibility to follow through).

Very well run. Nice sales staff and professional service staff

Service department very professional " Great buying experience no games very professional team.

They had handled my car with care and fixed the issues that were going on with it. Also provided information of what had happened and what they did to treat my car which was informative and helpful.

Recall fix and oil change with full check and timely service

I had to wait for four hours even though I had an appointment

Took more than 3 hours for oil change even making an appointment prior.

Faster service than first estimated. Will always use this service dept. Please tell your sales dept to stop emailing me to buy back my new car. Thank you.

Since Mario Caceres moved there, I always go there for service. This time my service advisor was Fernando. Both Mario and Fernando are very courteous and professional

Customer service is really bad with the service department! They don?t communicate with and don?t even tell you once the car is ready for pick up !

Again, another horrible experience with an advisor named Jay. My appointment for recall service was for 11:20, I arrived at 11:10 and Jay did not acknowledge me until 11:46. When time to pick up my car the next day he did not answer my voice-mail message. I called the Toyota main number and I was told he was off that day and another advisor would call me. Again, no response. I had to call the manager to get results who just made excuses for Jay the whole time. Jay was not off that day. This is the second time I have been treated horribly at this dealer and will not go back.

Again, another horrible experience with an advisor named Jay. My appointment for recall service was for 11:20, I arrived at 11:10 and Jay did not acknowledge me until 11:46. When time to pick up my car the next day he did not answer my voice-mail message. I called the Toyota main number and I was told he was off that day and another advisor would call me. Again, no response. I had to call the manager to get results who just made excuses for Jay the whole time. Jay was not off that day. This is the second time I have been treated horribly at this dealer and will not go back.

Good customer service and helpful staff

This my fourth car from Autonation Hayward I know this dealership for a long time.

Unfortunately these guys are very unprofessional.I bought my car from them when I bought it it had low pressure on the tire they said they were going to fix it. I drove home the tire pressure came back on and trying to call them to let them know that I had to take it to a local shop in my area because I drove two hours to get there with traffic in the shop said that my car came with a cracked rim. I bought a Mercedes off of them. I let them know over and over to messaging nobody would return my call I would get promise return phone calls from people that would answer saying that they will take care of it after trying to reach out to them for a month and a half I finally got through to a so-called manager used car sales manager named Eric. He has been the worst person to deal with very rude. Dropped my car off a week ago have not got any updates they have my calls to where nobody will answer I let them know I need to know where my car is at to be serviced because I had stuff in my trunk that I need to get out. Nobody will tell me where my car is that when I called they said is this Roberta with the Honda Accord the Modesto I said I did not buy a Honda accord. They don’t even have my information input correctly. After trying to still get a hold of somebody to find out where they took my car to be serviced I have still had no luck so here I am wondering where my car is that why nobody will return my call I’ve left multiple messages and text messages to the manager and nobody has yet return my call. Do not go here and trust these people even the finance department was the worst you tell them you don’t want to add on all the extra and they get disappointed. We went in with their own prequalification through capital one and we told him do not send us or run her credit to go through another lender we are already preapproved this is who we are using find out couple weeks later that they went ahead and did their own bank when we clearly stated and recorded on my phone not to use their own finance company when I had my own already. There is another issue I have to deal with. This has been the worst experience for me their customer service is rude everybody their avoid your calls. I just need to know where my car is that unfortunately here I am still wondering and waiting for a phone call to find out where my car went to somebody called me a few days ago and told me they had to drive my car 30 miles away to get my ring fixed and they needed my permission have yet heard from anybody since then. I do not recommend or trust these people I should’ve stood in my local area and dealt with one of these local dealers here where I’ve always been treated right. When you go in there it just looks like a bunch of young men hanging out talking not even paying attention to what’s going on around them if I didn’t want this car so bad I definitely would’ve took my business elsewhere from the beginning but they were the only ones that have the car that I’ve been looking for. Horrible Experience and it looks like I’m gonna have to take the 2 Hour Drive down there to find out where they have my car and if they even started working on it.

My husband purchased a Chevy Malibu less than 6 weeks ago. There was a limited 90 day warranty included before the additional warranty kicked in that he purchased. A few days ago the car began to overheat. He took it back to the dealership where they identified the problem and refused to fix it because he didn't have the "Gold Package". We don't even know what the "Gold Package" is. It was never offered, nor did we receive any information on it. This is the 2nd and last car we will purchase from here. We definitely won't recommend purchasing a vehicle from here. The customer service as well as sales agents are terrible, their main concern is sales not the customer.

They never worried for the customer.. once you have paid they will move to next customer.. will not even come to hand over your car keys

Mr Tavares was very helpful. He allowed us especially my grandson to look and try other cars. The guy in the financial Dept was also very nice. He explained all the paper works to my grandson . Thank you for assisting us with no pressure to purchase .

I purchased my 2015 Tacoma from here and have been taking it in for service since the purchase. I haven’t had any issues up until my last routine service when I reported that my low tire pressure light was on and also there was an issue with the driver side windshield wiper blade that was installed by auto nation during the previous service. My service advisor informed me that there was no problem with my tire all it needed was air and that the wiper issue was resolved. When I picked up my Tacoma I first realize that the wiper issue was not in addressed in a couple days later I clearly found a nail in my tire.I have since tried to reach out to my service advisor and even the service manager and have yet to have them respond. Very unhappy

I had a terrible salesman. He didn't care about my time before or after the sale. Typical car salesman, they don't know you after you sign on the dotted line

Overall, I'm quite satisfied with the car. Although it's not my favorite model, the overall service is also very good ?but I feel the headlight height is low.

I don't usually write reviews but this time I have to and it's a bad one. I gave this dealership time to fixed the issue but looks like they decided not to do anything. I change my engine oil every 5k since toyota change the engine oil only every 10k and in my opinion that's too long. When I had my car serviced their mechanic did not change my engine oil since its not as dark compared to an oil that has 10k on it and also did not rotate my tires as well and I know this for sure because I have two different set of tires. I will never buy a service plan and warranty again which cost me $$$$$!!!!!!

Had a few issues getting a deal done but AJ (salesman) and Haresh the finance manager went above and beyond to get a deal done. I would highly recommend this place. Will do business again!

https://www.yelp.com/biz/autonation-toyota-hayward-hayward-5?hrid=0Ajo6QeXthZa34w7qeiLHg&utm_source=ishare&utm_content=review

Very good , satisfied # 10 that’s how i rates job well done very fast employees are all nice and very helpful so auto nation Toyota in Hayward service center is the best to go for service maintenance!!!!!

I recently had my Prius in for service and had a very positive experience. Thomas was friendly and helpful in setting up the service. He explained what was most likely occurring with the driver side door occasionally not responding to the transponder. The service was very quick and the car was ready when promised.

Advisor Heidi Brogan was not friendly. The technicians checked my car. They knew low coolant, low brake fluid but they didn't add any fluid into my car.

Very nice customer service. I want to thank Bryant. Thank you Bryant.

I was watching a YouTube Scotty Kilmer video on Toyota and this mistake reminded me about how I bought a used car here 5 years ago...but it was a lemon. Within a week, a tube popped off from the coolant and leaked everywhere on the ground and I could only Scotch tape it which this place fixed. Within 3 months, the wheel fell off because the front axle broke off which this place also fixed later. And lastly, while I was going down a steep steep hill my brakes cut out and I had to use the emergency brake to stop and this time I brought it a family mechanic who found that a the structure of the car itself was cutting into the brake lines?!?! so he pulled that back and replaced the tubes and brake fluid. I later sold the car on Craigslist to men who were actually mechanics for dirt cheap because there were ongoing non stop problems with this car and my safety was at risk. I think if the car is brand new it's okay, but because the car was used and second hand, I did not receive the ultimate care on this car.

I just bought a certified 2019 Toyota 86. And during the 5 days try-out period, we found some problems which we pointed out to them. But they promised that they will fix all of the issues after we sign the contract. They told us to trust them because they are ranged number one dealership around Bay Area. How foolish I am, after we had done or completed all paperwork’s and actually bought and took the car home. Until now nothing happens even though we keep calling them every week. Whether there was no one pick up the phone or told us they will have some one to contact us later. I really hate to complain. But if I have no other choice, I will call their General Manager or report these issues to US Toyota Headquarter.

Everything went smooth and i got the car i wanted at a great price!

Service,service,service always good service.

I arrived early for my scheduled appointment but several cars that arrived after me were helped. So after 20 plus minutes of waiting for the gentleman that I was to meet .. Andy came out to save the day and help set me up. He was very kind and thorough. My brakes were getting thin and he was concerned that I have them done soon since the rains were coming. I came back the next day where Andy took great care of me. I’ll be asking for him in the future.

My service started at the time they slated and was completed within the time they stated. I have never had a car serviced so wasn't sure what to expect but so far I haven't seen anything fall off or any issues from the service.

The technician who helped me with my car repairs Andy was very helpful and knowledgeable.

Their expertise in car service and repair and great customer service..

I leased a highlander here. Finance/lease number and customer service need improvement: transparency with the numbers, finance manager raised his voice when i refused the add on package, gap insurance and confused about the discrepancy of rebates 1k not 2k and taxed. Leasing paperwork done, my car was still getting detailed. Saleman said it will be ready in 30 minutes. I came back 1 hour later. Car parked looks ready. No, salesman took me to gas station to fill gas, but gas was already filled; put on the temp plates at gas station, handed me the temp sticker, and he forgot 1 key fob...car got a scratch..talked to finance director.. I am not happy with his customer service i told him.