Very disappointing Toyota Service Department. The right hand doesn't know what the left hand is doing. Very disorganized. I've been there a few times and now I know I won't go back there. Three strikes and your out! I'll have to go to another one as I have a 3 year warranty.

They were very efficient when they did the maintenance on my Camry and checked on all my concerns.

Love my 2019 4 runner TRD off road truck. The whole staff from sales to finance at Auto Nation Toyota Hayward were very helpful particularly - Azim, FJ, Joe, Ahmad, and the rest of the crew. Thanks everyone.

I purchased a vehicle through my credit union at one of their pre-owned two day car sales events. Everything went smoothly when purchasing my vehicle, and this dealership assured me that they would take care of mailing all registration forms to the DMV and that I would just simply receive my plates in the mail in about a month. I purchased my car on MARCH 2nd. It now JUNE 14th and I STILL do not have my plates, nor has my car been registered to me. The dealership failed to tell me when I purchased the vehicle that it still needed a smog and a vin verification because it was previously registered out of state. I live two hours north of Hayward, so I needed to complete both of these things by myself and mail them to the dealership. I have been dealing with Eric (Heriberto) Yanez through this entire situation and it has been a complete nightmare. I have consistently had to be the one to email and call him in order to know what else I needed to do to complete my registration (which by the way, the customer should not have had to complete any of this in the first place). He has been unhelpful and ready to rush me off the phone, not return my emails, and promise to follow up with me but never does. After playing phone tag with him for weeks, completing the smog and vin verification on my own and sending him the information, he told me that he would give this information to his DMV clerk and they would overnight my plates. This was on a Friday, and he told me my plates would be at my house by Monday. This was two weeks ago, and still no plates. He proceeded to email me TUESDAY NIGHT and ask me to mail my original vin verification (which tells me that he didn't even call his DMV clerk until Tuesday). I ended up skipping the mail and driving two hours to personally hand deliver this paperwork to Eric in Hayward to ensure that I could speak to him in person and get some verification on my next steps. When I gave him this paperwork on a Thursday, he assured me that my plates would be at my house the next day or the day after. It is now a WEEK LATER and I still don't have my plates. My temporary registration was up on May 31st. I understand that the DMV is backed up in general, but they can't process anything if the dealership fails to give them the correct information, or just fails to send in the information needed to complete your registration on your behalf. If you want a "hassle-free, wonderful customer service experience", do NOT go through Eric. I am honestly appalled at the lack of customer service help from him. I've asked if I can work with anyone else on this matter because Eric has been so unhelpful to say the least, and apparently he's the "only person that deals with vehicle registration" according the secretary on the phone. ****On the last side note, BONNIE was absolutely wonderful, professional, and helpful when I had to drive two hours to bring in my information and get a few minutes of Eric's time. Bonnie reimbursed me for my smog check, and she called me to verify when she had put it in the mail for me. If I could give the dealership 5 stars just based on my interaction with Bonnie alone, I absolutely would. My 10 minutes spent with her was more helpful and attentive than the month I've been dealing with Eric Yanez.

The best at his core for overall service 🙌 Jay Wampler

Basically, went in, spoke to Mr Hamid (salesperson), gave him my budget and specific needs and he narrowed down my search by showing me 4-5 cars only. Nothing too crazy and gave me his honest opinion on the cars he showed. It took me approx 30 mins to seal the deal. Also, Mr Malik (from finance) was super nice and helpful. This was my first time purchasing a car and I'd definitely recommend this place for being quick, listening to the customer's needs, and being patient!

Professional service was rendered. Financial service was good.

The sale person is very patient and knowledgeable, walk me through all the process, very happy with the purchase, highly recommend to all my friends.

Shamoun Aszed, Assistant Service Manager, provided excellent service for my recent car service at Toyota Hayward. He was polite, professional, and efficient in getting the job done and communicating with me. As an extra courtesy, my car went through the car wash before it was returned to me. I I would definitely recommend Shamoun as a customer service agent for any Toyota customer in the future!

Everything was perfect. I didn't have to wait too long, and my car was in good condition.

good service, reasonable price. pleasant facility. less spent time, in and out less than 2 hours. Sales staff are knowledgeable, warmth and go to the point.

I have been purchasing new, used and certified pre owned, done repairs and have visited their facilities in Hayward for the past 12 years and overall, everyones been very professional, caring, and courteous.

I have been purchasing new, used and certified pre owned, done repairs and have visited their facilities in Hayward for the past 12 years and overall, everyones been very professional, caring, and courteous.

Especially sales man very nice and cooperated, polite, explained very clear.

If you make an appointment at the Parts and Service department, don't expect to be given any kind of priority compared to the walk ins.

Bryant was patient and kind. Thank you so much !

Bought 2 cars from AutoNation Toyota Hayward in the past year, and the service has always been amazing! Andretti Santiago Santiago, was great and did everything he could to help my husband buy an awesome car!

overall I had a great experience. I came in to Auto Nation Toyota Hayward to look at 2 cars. I pretty much had my mind set on the car I really wanted and Toby made sure I drove off in it. The process was fast and simple and at a price I could afford. I couldn’t thank him enough. The rest of the staff was helpful and polite and made us laugh making our overall experience great.

EXCELENTE PERSONAL BIEN CAPACITADO Muy BUEN TRATO A LOS CLIENTES GRACIAS TOYOTA

Guo Yi is very nice and helps us to choose the new car. He is very professional and patient.

Guo Yi is very nice and helps us to choose the new car. He is very professional and patient.

The entire process was painful: First arrived at the car dealership and waited almost 30 minutes before someone finally talked to me. Tried the car, loved it, and now the sales pitch: where they pretend to give you the best deal, which is basically, give me more money and your monthly payment will go down, although my car was in excellent condition, they gave me almost nothing for it. I left the dealership after more than 5 hours, and they forgot to give me my liner package, which I had to chase my contact for several days before getting them to ship it to me, which I never received. They lost it. No, not a good experience, except perhaps for the person who gave me the road test, which was not the one we closed the deal with. Why did I buy, only because of the brand, I love Toyota, I have been with them for more than 20 years and 3 cars before this one.

Purchased my new Prius from AutoNation Toyota Hayward through the Costco car buying program. Worked out great! Vinnie was very helpful. I got an out-the-door quote for a specific car from him via email. Worked out all the details via email and phone. Showed up on the Friday evening of Memorial Day weekend and drove home with my new car that evening at the quoted price, no shenanigans. As car shopping goes it was painless and worked out as I wanted. VinnieJ was patient with all my questions and showing me the features of the Eco, Limited, LE and XLE models so that I was buying with as much info as possible. Many Thanks to Vinnie J.

We were on the market to purchase an SUV and looking for a dealer that measures up to our expectations: one with customer-oriented service, transparency and trust. Our Highlander XLE search brought us to AutoNation. We’re breaking down this review into two distinct parts: buying and financing experience. a. Buying Experience AutoNation is one of a handful of dealerships with a reliable Internet Sales Team, geared towards listening and respecting clients’ preference for email communications throughout the research and buying process. Information (i.e., vehicle specs, inventory and pricing) are readily provided to assist clients in their search. The ability to work with would-be clients in a straightforward, no-obligation approach elevates this company from others whose aggressive sales tactics frustrates potential clients. Whereas, others use the Internet as tool to steer client’s to their showroom ASAP, AutoNation sets itself apart by conducting “real” business online, mindful of the importance of e-commerce sales to their bottom line. By according online customers the same treatment as walk-ins to their showroom, they clearly are a step ahead in the world of e-commerce. Arkadi of the Internet Sales Team worked with us closely and is a true asset. Patient, diligent, and customer-focused, he provided the essential information we needed, and assisted us when we dropped by the showroom to meet him and finalize the purchase. We narrowed our search on two models, and did a test drive on one that we ended up buying. On our way back, we were hoping to catch a glimpse of the other model at the lot for comparison. Unfortunately, it’s nowhere to be found. Not quite what we expected but we let it go. In hindsight, it would have been nice to have had the privilege to compare both, although that one may be about $500 over our budget. b. Financing Experience AutoNation has a highly skilled Finance Team well versed in financing and in the optional products and services they offer clients before closing the deal. Aside from offering various financing options and available promotions, a “slick menu” summarizing the services was readily available, designed to facilitate and expedite understanding of the benefits clients will receive, should they consider them. It’s a valuable marketing tool since it flushes out what the optional services/warranties are all about. Hamid (Henry) of the Finance Team is proficient, and knowledgeable. He knew how to make the financing experience bearable. When discussion moved towards the optional services offered, he presented the “slick menu”, which became the focal point of discussion in deciding which services we should consider adding to close the deal. Verdict: AutoNation’s Internet Sales Team met and surprisingly exceeded our expectations. Unfortunately, the Finance arm stumbled to the finish line and failed to deliver. As clients, we expect documentations (i.e., menu) presented to us during negotiations (that led to the purchase of such services) be made available when requested. Follow up requests via phone and dealer visit yielded nothing. This gives the impression the menu was simply a marketing ploy to get client’s to sign on and not making it available lends credence to that fact. An overall great experience was marred in the end for obvious lack of transparency. It remains to be seen if this is a prelude to the kind of long-term relationship to expect as new clients. 3 out of 5 stars. It could have been easily a 5, had it not been for the absence of transparency (in the end), rendering trust and customer-oriented driven service on shaky, dusty ground.

We scheduled an appointment to drive the car. The carfax found on their website showed the car was clear of any accidents and a clean record. I was able to access all the history of repairs and asked what was done to it before I bought the car. The recall pending for the airbag was fixed before we left! Great car and great experience! I would recommend Alex Puglieses and we would refer others to him!

Muy buena Super y exelente lugar

Service was friendly and knowledgeable. Final bill after taxes matched the estimate exactly.

The 2019 RAV4 Hybrid was the vehicle I had been waiting for - an SUV with AWD and great mileage! I wanted it in Silver with a sunroof and softech seats. Alex, the Internet Sales Manager at AutoNation, helped me to locate a silver XLE. These vehicles were selling like hotcakes and I test drove a white XLE Hybrid. I was impressed with the full range Radar Cruise and Lane Trace Assist. There were more useful features that I didn't even know about like Automatic High Beams and it reads Speed Signs too! Since the XLE model only comes with cloth, Alex helped me order Leather from Katzkin. Alex and his colleague were very helpful and courteous. I am very happy with my new RAV4 Hybrid!

I was happy with the quick response to my email inquiry from the sales rep. I arrived on time after a 2 hour drive and had to wait over an hour and half to see a finance agent because they were having an offsite event and 3 of the 4 finance agents were at that event. The keys had been locked inside of the vehicle, so I was unable to see inside of it, etc. The vehicle hadn't been cleaned very well. Upon driving off, my tire pressure gauge came on and I had to stop and put air in all four of the tires. Yesterday, I checked my fluid levels and the oil was 1.5 quarts low, the brake fluid was very low and there was no windshield washer fluid at all. Overall, I felt like Hayward Toyota did not do a very adequate job of preparing this vehicle for presentation. I am very happy with the vehicle and the price that I paid, but I think that these things should have been taken care of.

Toyota AutoNation in Hayward does an excellent job. I recommend them highly for their customer service when they do the routine maintenance on my Prius that happens every 5,000 miles.

Doesn't make a difference if you schedule online or not, just drive there to do the regular maintenance, they don't check or read your online schedule and comments you made, just to save you some time. I know it's a dealership and the price won't be the same as a local shop, but it's a ripoff for (oil change, tire rotation, transmission fluid change) to charge you $360, while you can do the (oil change, air filter replacement, and transmission fluid change) at the Oil Changers for $176 (with $5 coupon, otherwise it was $181)

Bryant was terrific...super helpful and informative from start to finish!

Very nice staff and sales experience. No haggling. Nice cars both new and used.

Sold my car here, very fast and easy. Genesis was very kind and helpful!

Fast Service with a smile!

They are the best 👌. I closed my car deal in few minutes. Their staff is very friendly and helpful. They showed me all options very clearly. There was no hide and seek like other dealers. Their Financial Manager Mr. Harish is really a great Manager. For sure my next car will be from this place 😊😊😊

Preston was very kind and attentive. Best experience ever!! He is very professional and knowledgeable. I enjoyed the waiting area it has coffee and donuts and it has tv for u to enjoy while you are waiting for your vehicle.

Muy bueno

I set up an appointment. Went to the dealership They made me wait for 3 hours no mention of an appointment 🙄🙄 What’s the point of making an appointment ??

Yi Guo, the Costco contact sales person was very helpful and patience with me since our first contact. He made the whole sale process easy and comfortable with prompt attention to my preference on the car I wanted.

Providing excellent services. Thank you very much to Alex Viborg , he were provide a simple , straightforward and transparent buying process. Stress-free.

👍👍👍👍👍

Customer service Bad

If I can put a zero star here I would do that. This is the worst experience I have. The manager who sold the car to me is a fraud. He aggressively asked me to buy a lot of plans, like vehicle protection plan, wire&wheel protection, cosmetic protection plan and so on, and promise all plans can be cancelled. I refused for several times, but he kept annoying until I agree. All the plans cost me almost half price of the car, which is surprising. This is not the worst thing. I bought the car last December and then I got there again this January to cancel all my plans. Then, he told me two of the plans are not cancellable. I was angry and argued with him for some time. He promised that all plans can be cancelled anytime before, but now he responded, "I thought you will not gonna cancel it, who knows". WTH! The worst thing is, now it is already May, the money of all those cancelable plans has not been deducted from my Toyota finance payoff information. And I call them a lot of times, they just told me they will call back but never get a phone call about this. I also tried to reach their general manager Toby Huey over email, no reply on this. If you want a car or service, do go there. They are fuc* dishonest and cunning!

Good service and friendly people

Good service from service advisor Mario

Very professional service! Preston addressed all concerns I had. 5/5

Very good. Bought two cars here. Dealer went out of their way to find exactly the right car. Service has resolved all issues.

Everything is was excellent services and fast

After several days of researching used Toyota Sienna minivans looking for all the driver safety options that benefit oldsters like us, I contacted AutoNation Toyota Hayward by email about buying a vehicle to replace our well-loved 2008 all-wheel drive Sienna XLE. Andretti Santiago and Lamaine Williams answered my email almost immediately, giving me tips on all those features, and prices of a new and used car they had in stock that met my guidelines. Their price on a beautiful new AWD XLE 2019 was FAR better than any other car prices for a 2018-'19 vehicle that I saw online in the Bay Area! Without any sales pressure, and without haggling over pricing, we set up an appointment to test drive the car and loved it. I can't stress enough what a great Toyota employee Andretti is...he made the deal with his confidence and faith in Toyota products. We were so impressed with his honesty and knowledge. Henry, in the accounting/financing office, was also very helpful in getting all the paperwork taken care of...wow...all that paper!! Henry explained warranty/service options very well, and we did buy a warranty that suited our needs. We appreciated his excellent explanations! My husband and I also were very pleased to know that AutoNation makes a sizeable donation to a breast cancer organization, since we recently lost a daughter to breast cancer. We are very happy customers and LOVE our new 2019 Sienna with all its bells and whistles! Thanks...Diane and Bob Douglass

Have bought three cars here and would definitely recommend Auto Nation & we’ve always went back to them. They gave us the best price and trade in value. They kept their word & we didn’t have to do any haggling. We agreed on a price and trade in beforehand and the transaction went smoothly.

Toyota dweller in Hayward is the warriors they calling not good condition cars when they call those cars showing to the people online secure prices they don’t show to people the exact price in this dealership there are many people loses too much money even they don’t taker of with your warranty specialy if the person how’s buy from them is have not any knowledge about car or if they now his or her pronouns that means if they don’t speak perfect English you are not human to them they are evils believe me people have to know they don’t care many people they spend too much money in Toyota dealerships that true i spending simply for nothing 24,000,+

No fue el servicio que yo esperaba lo único que paso que fui a perder mi tiempo por que no me dieron una solución a mi problema de mi carro

I went here on March 21, to buy a new 2019 hybrid camry. one of the manager helped me, am not sure if i can write his name here.....The car was nice and we talked about the car price. He was telling me really higher price which is $33,000 not included interest and tax$, if included would be more than $37,000. we argued, and he was pretending not to care me and finally after 5 hours i lowered the price $33,000 to $28,250. After all tax and 1.9% interest everything included we had a deal that getting 2019 camry hybrid SE model with $33,000. The manager who helped me, he said they don't have the car at the dealer, so they gotta bring the car next day early morning. I live in oakland and drove to hayward about 50 minutes next morning. The manager weren't at the dealership. i was waited about hour and 20 minutes, he still didn't show up. i was kept asking from the other workers, why he still not coming..? They all said he is in a traffic. after 2 hours of waiting the workers said he is sick and not gonna come. I really got mad they just wasted my day and half!! The main reason that he didn't come was he lied me that he has a car in different place which is they dont have the car! white hybrid camry! Afterall next day i straight went to Toyota of Berkeley and got the same car i wanted with the same price we had a deal at hayward. Warning these things that i have experienced at Hayward dealer: 1) Very poor service-they don't care about you! 2) Their goal is makes you buy a car with higher price.

The people I dealt with were all friendly and respectful. I came in with a pre-approval from capitalone, so I was in and out fairly quickly. They didn?t pressure me to buy the extended warranty or other things I didn?t need. I like that they offer a 5 day return policy if you?re not happy.

Very helpful, and I love my new car!

Really good experience, very straightforward process and team.

Great service and very prompt. Good job Aaron!!!

Great Service IN and OUT as promised.

I financed a vehicle from Hayward auto nation toyota on very highest interest, and they were very friendly at the beginning but while I was trying to refinance my car through another company, I need to cancel some warranty and gap insurance, everyone in Hayward auto nation Toyota was avoiding my phone calls and they were behaving very badly. The worst people I ever met. If you want no headaches please don't go to there for lease or finance.

all the staff work professionally. thans.

I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of begging, the part got replaced but the technician mis-assembled the dashboard and it was falling apart. I noticed that after reaching home. I am not getting any further help from the dealership since I am just one customer out of a billion customers they may have. I tried to reach Toyota Customer Service but they are so busy that even after one month of continuous begging, they are not able to reach out to dealership to get this so called "New Car" repaired for no fault of mine. I have lost all my enthusiasm of new car and all the money that I paid for NEW car.

I bought new car on March 23, 2019. Right after getting the key, I found a defect in the car. The sales manager promised to fix that. After a lot of begging, the part got replaced but the technician mis-assembled the dashboard and it was falling apart. I noticed that after reaching home. I am not getting any further help from the dealership since I am just one customer out of a billion customers they may have. I tried to reach Toyota Customer Service but they are so busy that even after one month of continuous begging, they are not able to reach out to dealership to get this so called "New Car" repaired for no fault of mine. I have lost all my enthusiasm of new car and all the money that I paid for NEW car.

Was very nice experient

Probably the WORST experience I have ever had at any dealership and it was also my first big purchase after graduating college, so this place ruined the celebration. I got my car back in January and the process of getting everything fixed was the most stressful situation I have ever been in. Financial adviser named John, is the most disrespectful person I have ever came across in a dealership. Never would I recommend this location to anyone especially this financial advisor here.

Bought my Toyota Avalon here. Dealership was a bit hard to maneuver thru usual offerings for extended services that are not fully explained . Must be diligent and read read read all the fine print. Every page. Mistakes were made on my initial contract but corrected after I pointed them out.Service station a bit far for me to drive for an oil change. No shuttle home lol.

Alex was super friendly and provided a great experience.

Not a place to go for service

Excellent and Professional service by the people involve in this transaction. No pressure by the sales person named Joe. The whole process was smooth.

Internet Sales rep Sarah provided a very efficient and professional service through my 2019 Tacoma purchase. Awesome friendly staff at Auto Nation Toyota hayward.

Customer service was first rate, fast and pleasant.

It’s always been a pleasure there at AutoNation Hayward. Everyone there is so so nice and profesional. They treat me with respect and listen to what I have to say. They pay attention to the little details. Their pick up and drop off service is excellent. The driver is such a nice and courteous man. Always on time and with a smile. Great guy like everyone else there. Would like more donuts at the waiting room! When I pick up my car I drive it knowing that it has been well serviced and attended too by professionals. I know that the proper and required work was done on it makes me feel safe. It gives me great peace of mind.

Terrible service department We brought our 2018 vehicle (purchased 1/2-2019) as there is a scraping noise when turning When went to up oiur vehicle, Pie “service coordinator “, I believe is his title, simply read a note made by the guy who worked on it. The reason given all; RAV4 Hybrids make that noise. The guy who worked on it was called in for a better explication. He said it is due to the brakes and how the car is turned. They tried to duplicate the sound by driving it, but they did not hear anything. 2 days later the noise escalated. It sounds like bowling ball or bag of pellets rolling in/ under the trunk from left to right or right to left, depending on what direction we were going We brought the in again to have this fixed. The new reason given by our service coordinator was the garage door opener. Which is in the sunglasses holder/case located just behind rear view mirror. I asked how something so small located at the front of the RAV4 cause the noise in the trunk area. The service department was too busy to look at it again this last Saturday. It has the vehicle still and wii have a technician drive it to his/her home and back to work tomorrow its goal is to try to duplicate the sound Most likely the last time we go to this dealership

In April 2018, I bought a Prius from Toyota Hayward. (I was so pleased with the car that my husband bought one from Toyota Hayward in April 2019). The sales staff was wonderful. Unfortunately, the business office prepared faulty paperwork with the wrong VIN number, and they called us to ask us to return (across the Bay) about two weeks later to do the same paperwork but with the correct VIN number. Flash forward to April 2019: I received two vehicle registration renewals from the DMV: one for my car and one for whatever car actually had the VIN number reflected on the erroneous initial paperwork (the "ghost car"). I have called Toyota Hayward several times this week and have left voice mails as well as messages with actual staff (very nice people) who answered the phone and stated they would relay the message to the business/finance department. I also had an online chat with someone who also was going to have the business/finance staff contact me. To date, I have not received a response. I therefore have to take a day off work today to go to the DMV to try to figure out how to deal with the ghost car and fix the mess that was made by Toyota Hayward. I am very disappointed, because my experience otherwise (with the sales department) had been satisfactory. But Toyota Hayward's failure to respond to my calls about this is unacceptable, particularly as the DMV is going to have to deal with them on this issue anyway -- and my trip to the DMV will likely be a waste of time.

Awesome and friendly

Thes dealer is friendly and nice . He explained details clearly. Good experiences

Great service department our college student took her 2016 Camry in for check engine lite , and also service and her service advisor (Brian) took the time and went above to assist her , turned out gas cap was not on correctly and they replaced the gas cap and waived the 120 diagnostic fee ! I mean that's Awsome !! Thx !!

Bad costumer service Nd behavior

This place is not managed at all and none of them are in one words.

I bought my first Hybrid car here. I have 2 cars that I kept bringing here. From sales department to maintenance team, this people are exceptional👍

The worst one

The best!! I only buy my vehicles here ..Service department is absolutely nothing but the best

Poor Service

Their service department is the worst place I have ever visited. Unexperienced and unprofessional people are operating it. Almost a month ago my friend took his car for maintenance to this place, their inexperienced workers destroyed his brand new car’s engine.

Everything was very smooth before purchasing, and all became an disaster after paper work signed. There were two scratches on rear passenger side which sales person promised to fix; of course a nice clean car be expected for brand new Sienna. After all doc signed the sales person handed over the van with two scratches remained. The van was sent back to service dept again then back with only one scratch fixed. Had to come back different day to fix it(back and forth to service dept 3 times to have scratch & stains removed)and also to switch to different lender(if I can find lender with lower rate within 5 business days as promised by sales person and financing person). Came back 4 days later with different lender approved loan, but the finance manager told me to wait for Toyota statement and have my lender pay it off, which was not agreed upon by my Lender since it was within 5 day gray period. My lender & I had a hard time to contact the dealer finance dept to resolve the issue. After a week trying/calling my lender received response with message that the contract provided to me was not opened contract as promised. Is it a fraud or scam? Now I have to do another loan app for auto refinance not new purchase. Besides this, just found license plate screw was ruined. Btw, I’ve got no response for any email sent to sales person for questions and issues.

My shopping experience was great

I had an awesome car buying experience with Alex P. at AutoNation. He was very responsive to text/emails, was super nice to talk to, and got me the lowest price of all the other dealerships in the Bay Area. I got the exact color and model I requested, and all the paperwork went very smoothly. I would definitely come back again for a new car.

I had a great experience with this dealership, no pressure, straight forward pricing, in and out within a hour. Couldn’t have been treated any better! Thanks to Sunny in the finance department including Dylan the sales manager!

The Toyota Car adviser has very patient and helpfully helping me completed my car maintenance service.

I am having a very bad experience with this branch of AutoNation. I purchased a pre-owned car from them last June. I financed it partly through Toyota Finance. The staff attending to me then, misstated the amount for adding a vehicle protection plan (he wasn't transparent at all, hid a lot of important details and misguided me on purpose). I caught his lie few minutes after signing the deal. He asked me to come back the next week to cancel the vehicle protection plan (around $2500). I went back, waited for 4 long hours and then finally he cancelled the plan and said they would return the money to Toyota finance within 6 months (god knows why it takes these people so long). It has been 10 months now and there is no trace of the money, while I am paying interest on that $2500 that I never borrowed in the first place. I have tried reaching out to them several times, no one gives a call back ever. If I somehow get hold of someone, they keep asking me to call a different department and it goes in a cycle. No one even bothers to attend to such complaints. This is totally unprofessional and exhibits a 'don't care' attitude towards your customers. I hope someone would take this post seriously and take necessary action.

The staff were pleasant. The dealership is clean. They honored the price of the vehicle agreed over the phone with no surprises. The car was detailed very well for delivery. They gained a customer.

Not the best Toyota dealership I've ever visited. Went there to have a warrantied part replaced. After about three hours of waiting for the technician to diagnose it, ended up having to leave the vehicle there for 5 days before the part arrived. Once the part arrived, however, they were very prompt about installing it. Sales associates were over all friendly and as helpful as possible.

was very nice dealing with Dimitry. he was very calm and patience in answering all my question. i made him walk through the lot to choose a color. finalized on 2 colors, he was very generous to put both the cars side by side to compare and let me choose. I will definitely be referring my friends and family here.

nice and easy, friendly to deal, good price

I love the service I receive at AutoNation. They ensure everything is up to date in my car and always make sure I am well taken care of. They offer an amazing shuttle service which drops me off at my house while my car is getting serviced. They go out of their way to make sure the shuttle picks me up as well to pick up my car. Jay is extremely knowledgeable and knows how to treat a loyal customer. I love the shuttle drivers, both are amazing and friendly. One thing I have to say is I am amazed that they do not try to talk me into buying a new car or upsell me. I think it shows how professional they are. At a previous place (Toyota Dealership) I took my car for a warranty service I purchased , they asked If I wanted to look at the new vehicles. I said no thank you and from then on I have been taking my car to Auto Nation. Honestly I do not write reviews. I have to say AutoNation has a loyal customer and when I am ready to upgrade I will go to AutoNation. Thank you all😊 Jacqueline

I've left two messages for the GM to fix an issue, and still don't have an answer. This dealer decided to cash my check (for part of the down payment) before they were supposed to, and I still haven't received my money. Backstory: I bought the SUV on 03/02 and traded in my car. On 03/07, they told me they wanted me to put more money down, and I told them (in writing) that I wanted my car back and I'd return the SUV. We agreed I'd come in on 03/08 (Friday) to pick it up. The man that was helping me wasn't there, so they said to go in on Sunday (03/10). On Sunday, the same man wasn't there, and they asked me to go in on Monday (03/11). I had to take time off work, drive 30 miles (for the 3rd time), wait over 7 hours, only to return with the SUV. I finally got my car back on Tuesday (03/12), and they were nice enough to bring it to my work, and they took the SUV. Since my car was a trade in, and services were done on my car, I was charged over $900. As of today (03/29), I still haven't received my full down payment. I spoke to the GM on 03/13/2019, and he said he'd check to see what could be done about the $900 bill. I called and left a message for the GM on 03/19 and I haven't received a response. I called and left a message for the GM on 03/25 and still haven't received a response. This dealer has a money back guarantee, and here we are, almost a month later, and I haven't received my money back.

This was my first experience with AutoNation Hayward. The service was quick and the staff is amazing!

nice and informative people.

The sales team was fantastic and quite pleasant to deal with. Hamid Kohistani went out of his way to answer all our questions and provided whatever we needed for the new car pleasantly and courteously.

Good deals on used vehicles !

The dealer Jhonny is very helpful and friendly....

Even though they were very busy at the time they gave me excellent service. Thank you

I had a great experience working with Hayward Toyota buying the 2019 Toyota Avalon. I reached out to several dealers in the Bay Area. Hayward Toyota had the best price and the color and trim I was looking for. First I had a little issue with the trade-in. But the salesperson Genesis did extra work to discuss the case with his management team and I was able to get a fair trade-in per KBB. After agreeing on the price and trade-in, we arranged a date to finish the paperwork. The paperwork was done quickly and the finance person John was very friendly. The entire buying process was very smooth and satisfactory. After driving off the car, I noticed a missing shift lock release cover, a tiny square shaped plastic above the shift knob. It wasn’t obvious when I took delivery of the car as it was nighttime. So I contacted the dealer and was hoping to get the replacement piece the next day. Yet I hope I’d hear back from them soon. I ended up ordering that replacement online, which I will receive that in a few days. Hence this review is 4 of 5 stars.

PLEASE BEWARE: VERY DISHONEST PEOPLE, FROM SALESMAN JOHNNY TAVARES AND ESPECIALLY JOHN HAMEDI, F....K YOU!!!!YOU'RE A CROOK. HE JUST LET US SIGNED THE PAPERS THAT HE WANTED US TO SEE BUT NEVER SHOWED US THE RETAIL SALE CONTRACT WHICH IS THE MOST IMPORTANT, WHICH WE SIGNED ELECTRONICALLY, BUT NEVER AWARE OF IT. HE JUST ASKED US TO SIGN USING THE ELECTRONIC SIGNATURE WITHOUT TELLING US WHAT WE ARE SIGNING ABOUT WHICH I ASKED. NO WONDER HE QUICKLY PUT ALL THE PAPERWORK INSIDE THE ENVELOPED AND WALK US TO CAR AS SOON AS HE CAN. I ONLY REALIZED AS SOON AS WE GOT HOME AND READ THE CONTRACT.HE IS VERY DISHONEST. NEVER RECOMMEND AND NEVER BUY FROM THIS DEALERSHIP AGAIN. I BOUGHT MY 4RUNNER FROM HAYWARD TOYOTA BEFORE. I ALSO HAVE A SIENNA AND TACOMA BUT THIS WILL BE THE VERY LAST EVER TOYOTA CAR THAT I BUY. VERY DISHONEST PEOPLE I'VE EVER ENCOUNTERED. I WANNA CURSE BUT I'M NOT THAT TYPE OF A PERSON.

Azim helped me with the car purchase. He is a very knowledgeable salesman. He made the purchase a smooth transaction. Harish from the finance department helped explain different products available for maintenance and nuances around it. Best dealership experience I had in recent times.

Only go to this place because I had to. So frustrating.

The customer service was excellent! My car was completed as promised and they even installed my filters on the spot when I came to pick up the car. Everyone is really friendly. Thanks for making my life that much easier!

The service was excellent. I had an appointment in the morning though and still had to wait 30 minutes to get helped.

giving attention at once if you have an appointment but if there is none that is what i will experience today if that attention will also be given at once

Top notch service department and team! In particular, Thomas, my service representative appointed, was very knowledgeable and extremely friendly. He along with the technicians were able to trouble shoot my problem and get me on my way in less than an hour. Highly recommend!!!

Excellent service

I was treated with courtesy and respect. The sales manager was very helpful in helping me to get a vehicle that would meet my needs.

Love Hayward Toyota! Service is awesome there! Ask for Shamoun. He’s experienced, professional. and on the ball. Plus he a really nice guy.

Recall fix done with no problems.

Efficient and friendly, solid customer service! Vehicle was ready by the time Thomas told me it would be ready and they washed it too

Fast and easy no wasted time

Piss-poor service and follow-up. Read on... Went in for 15,000 mile service. I purchased 10 years of service when I bought the car. For some reason, Shamoud (service advisor) marked that I'd declined scheduled maintenance (then WHY did I bring my car in???), and all they did was rotate the tires and top off fluids. They marked that the air filters needed to be replaced (WHY weren't they replaced???), and recommended annual wheel alignment (WHY wasn't I told about this via phone call or text???). I called them about this, and the woman who finally answered the phone (on my THIRD call to the Service Dept.!) said that's not in the package I bought. Huh?!? I requested she send me in detail the service agreement I purchased (that was over 2 weeks ago...) and I still haven't received it. THEN, AutoNation sends an email that the service was INCOMPLETE!!! WTF?!? Really?!? If you get a service package from AutoNation Toyota of Hayward, take your car elsewhere for service. You'll be happier.

VINNIE WAS AMAZING FROM BEGINNING TO END. I like things to be straightforward and clear cut. I didnt feel like Vinnie had to sell me anything. He provided me with an estimate and came through with it. At first, my boyfriend noticed that there was a $50 difference so he pointed it out. Vinnie immediately went to fix the amount and gave us exactly what he promised (despite it being such a small amount). This was my first time buying a car and to me, the whole process was effortless. We were exchanging emails for a while because I was being wishy washy about which car to get. Nevertheless, he willingly answered all of my questions, and insisted on earning my business. Even though I would have to commute from San Jose all the way to Hayward just for a car, I knew that I could trust Vinnie and that I wanted to work with him. He took the time to explain all the features that came with the car and I could tell that he was excited doing so (haha). However, we had to wait for while to finally talk to the finance department. I didn’t realize how long the wait would be but I didn’t mind because Vinnie warned me ahead of time. Plus, I had the pleasure of meeting John who was quite the entertainer. I did financing and the rate was supposed to be 5.99% but John did some magic voodoo and reduced the interest rate. I felt like I was taken care of throughout the whole process and I really appreciated that about AutoNation. I would definitely recommend asking for Vinnie if you plan on buying a car. I can guarantee that he will work his hardest to earn your business. And if you’re lucky, maybe you’ll get to meet John too.

Excellent experience. Ash was extremely helpful and diligent, and followed up after a few days to make sure everything was ok. I love the car and the experience, and would definitely buy a car from Autonation Hayward in the future.

WORST CUSTOMER SERVICE EVER!! I have never experienced such a negative experience from any dealership like I have with AutoNation Toyota in Hayward. Is there a negative star option? I got a brand new 2018 Toyota Highlander in June 2018. August I emailed about my license plate and tags. Was told “Don’t worry about it, the paper on your dash is good for 6 months.” October rolls around and inquire once again about my license plates and tags. No response. November i receive a letter from the DMV telling me that my car’s registration is incomplete and is waiting on the dealership to pay the posting fees. I email again and get the run around from four people. FOUR people who still couldn’t solve my problem. It is now March 2019 and my issue is still unresolved. I still have no plates or tags and my car is still unregistered. All I am asking for is for the dealership to take responsibility on their end and complete my registration with the DMV as any other dealership would have. I just reported this to BBB and will be posting a yelp review as well. This is absolutely ridiculous. I will NEVER return to this dealership.

Aaron Khel was an excellent sales person. He made the process of buying a new car very smooth and simple. He was upfront about the quote via email. He was prompt in responding to my email inquiries. In person he was very courteous and gentle. When he could not answer my questions about the car, he asked someone else in the dealership to answer my questions. The only drawback was with the accounting department which made me wait for 2 hours to complete the purchase because there was only one accounting staff handling several other customers.

Ok I delete my review but still you guys should advice your workers Thanks

I had the awful service experience in this place. Please try to avoid this place if you can.

I had a great experience, Alex was so helpfull and very honest, he also responded to my messages and phone colls. Thank you

Good service!

Excellent service !

Assistant Service Manager Mr. Shamoun Aszad provided the best customer services since I have been going to Toyota Hayward.

First time here, they were all nice especially Mr.Ruiz.

Great experience! Johnny and staff was very accommodating snd great service!

Need a car? Autonation in hayward is the place to go

awesome!!! 9:45am arrived, written up by 10:00am. Recall done at 10:45am and they washed my car, AMAZING !!!

Nice service and nice place. Slightly slow at weekends (guess it is really popular), but in general recommended.

The service department team is amazing! Thomas always provides expert service and always explains the details of what needs to be addressed immediately and what is not as urgent, which I greatly appreciate. Thomas also managed to squeeze my car in for a backlight bulb chance at the very last minute when they are completely booked this last Saturday. I'm so thankful to have such a great group of people available to help! I highly recommend the service department and the dealership!

Took my car in to sell, gave me a price under what it was worth but not too bad. The bad part was waiting almost 2 hours for my check whereas if I was buying a car they would have been all over me. Overall not horrible and friendly courtesy from a majority of the workers.

Great Leasing Experience compared to others. First I went to Steven's Creek Toyota to see if I can get a lease on a Toyota Camry Hybrid. I asked if I can get a No Down payment on a Lease. He said they can't have me lease a car without a down payment and gave me ridiculous monthly payment. I walked out and didn't even offer me a different option. I will never coming back to this dealership. I looked somewhere else and I noticed that Autonation in Hayward got an exceptional Positive reviews in yelp. I went to their website and filled out their form and after a few minutes, somebody already contacted me thru text and this was 9PM. This guy Vinnie is an excellent Sales person. He helped me out getting a car without a down payment. He offers me different options as well. We communicated thru email and sent me some pricing on some models. I like this because you don't have to be at the dealership to negotiate prices. I finally decided to get the car and I was there and spent about 3 hours to sign papers and get the car cleaned out and this was the best experience that I had in any dealerships. I would recommend this to all of my friends.

Very bad experience.gave car for body work and kept my vehicle there for 4 days and did bot do any work

I have been doing business here for a long time and they have always done a great job. Our salesman Vinny was patient, understanding and found us the right SUV. My wife loves her mew Rav4. Ask for Vinny if you go

Service people and cashier are great! They took the time to explain things to me. My car finished in no time and back on the road!

Very helpful and courteous people.

Great service and Hospitality! I've been coming here for many years and I've always had a great experience. Thank you Carlos

Good customer service and service!

As a customer service representative and a human being, Thomas was THE best. He was extremely helpful, attentive, friendly and very very patient. I came into AutoNation Toyota with a, long story short, giant mystery case. Thomas made sure that I had the best mechanical experts, most familiar with my car model, assisting me throughout the process and he was very consistent at giving me updates. After multiple extended drive tests we finally got to the root of the problem and since receiving my car back I’ve had no issues whatsoever! I cannot thank Thomas enough for making this a pleasant experience under the circumstances.

Super friendly environment and also super helpful! A wonderful place to buy a car, and I personally just purchased one with the help of Dania. She’s super nice and speaks both Spanish & English you will not regret coming here!

Great experience with Internet Sales Manger, Alexander Viborg. You will not be disappointed. Drove away with a 2019 Toyota Prius Prime for my daily commute.

Overall the work got done and seems to be done well. Setting appointments, communication and timeliness are lacking. Traveling through from out of state and had some problems with our Sequoia. Chose AutoNation based on higher reviews than other dealers. I made an appointment online and arrived a little early... All three intake lanes we're backed up to the street. Wasted my time figuring out the online appointment, it was shrugged off and ignored when I presented the confirmation number. Silly me I thought that would secure a place in line ahead of the masses. I was told 2-3hrs to get the truck in and diagnose the problem. After waiting 5hrs on site I received a phone call from the service tech. It was too late to get the needed part same day but would have it 1st thing next day and be done by noon. Extra stars for the rental car they provided. Stars lost for time waiting and the ADDITIONAL HOUR spent waiting for the rental to arrive. Missed my meetings that day as a result. Day 2 by 1p had heard nothing. After calling and only getting voicemail a couple times I finally got someone who figured out the wrong part was ordered and hopefully the right one would be coming in the afternoon. Received text at about 430p that work was done...when we arrived at 530p they were still working on it.

Service department was excellent and very clean

Transparency, straightforward negotiations, no pressure very friendly people

Dependable service. Fairly good time estimation. Always done properly the first time.

Everyone here has worked together to get all my issues resolved. Team dynamics are great, team knowledge about other vehicles great. I want to purchase another car from the same dealership.

Alex Viborg was so helpful and informative! We had a great experience!

Good dealership. It is a part of huge network of AutoNation. Work with a specialist on their website before visiting the dealership, this might save you some commute time. They will tell you the price and availability over an email. There is a little space for negotiation on their final price.

If you can please read the whole story to know how bad is this dealer. This is a crook dealer. BE careful with the sale men and financial staff in there especiallythe guy names JOUL FARAH. When you're about to sign the contract, make them print out the paper and look at the contract carefully. All they do to fool you is make you sign on the electronic pad, so you won't be able to see that they make changes to your contract to longer term and add more warranty package in there. They do their magic to make the monthly payment look similar to the one you agreed, but in reality, you have to pay more. because longer term make the higher interest. I vote one star because I could not vote 0 star. I was looking for a tacoma truck, when I was there, I agreed to pay in 60 month with the interest 3.9% without any added warranty and I put $5000 down with $500 toyota debate so the total down is $5500. After calculating, my monthly payment was $647 and the out of door price was $40400.56 -$5500 =$35141.31. As I said above, the financial man name Joul Farah made me signed contracts on the electronic pad, and he changed the contract to 72 months with the interest 5.9% without my permission. Because of it, it would see the lower monthly payment, then he add a warranty package of $3011without my permission as well, to made the monthly payment became $643. It was really close to the one that I wanted. And end up the out of door was $45229.54-$5500=$39729.54. When I recognized, I came back with the hope that they would fix my contract. and that guy denied everything, he said I was the one who agree the deal. And they refused to fix the contract and said all the could do was remove the $3011 of the warranty package out of my contract. I had no hope at that time and tried to pay as much as I could every month with the hope of my interest money would lower. I reached out looking for help everywhere and luckily, after making $1600 payment, I got help from the headquarters of Toyota Corporation. The toyota corporation made them fix my contract by making them buy the truck from toyota financial and sell it back to me and rewrite a new contract of 60 month payment with 3.9% interest. For the $1600 payment that I already paid, they promised to send me a check of $1600 in 45 days. However, I haven't received any check since mid September, it is 90 days now. I called them to asked about it, they said they already credit that amount to my car loan, but I have never seen any subtraction or payment or credit in my toyota payment account. I asked them for confirmation number but they said they would show me when I come back there. I am working in Ventura county and can only go there on the weekend. I ask them if I can come over on the weekend and they said their financial department only works on week days. Now I have no hope to get that money back, I intended to take day off from work to come back there to try again. After taking a day off and coming back there last week, the Financial supervisor, who spoke with me on the phone before and told me that the money of $1600 already credited in to the car loan, was surprise to see me. Then he asked for all paperwork so he could check everything again, thought I already show him my account statement, and the proof the the own me $1600. They made me wait for and hour to run back all record and paper. When there were nothing else they could do, so they told me the check would deliver to my house in the next day. And I already got the check. Because of this, It took me 6 times to go forth and back to this dealer from Ventura County just because of their mistake. Include all my time and gas money and mental and health problems cause by this case, they didn't even feel sorry for what they did. All they care is their profit. so disrespect the customer.

easy, friendly people to deal with. Just drove the car across country, ran great. good car, good price

Tim made the often painful car shopping experience quick and easy.

Thomas was great, very helpful

Mario was great! He addressed all my service needs and provided me with a detailed and thorough explanation of my multi point inspection. Exceptional service!l, I felt appreciated and valued as a customer!

Good service, nice staff. I will recommend autonation Toyota Hayward. I will give them 5 stars

They did a great job of getting the oil maintenance done on my car so I could still arrive on time for work. They informed me of a recall situation and scheduled the required maintenance promptly.

i have been waiting on the 2019 Rav4 to come out. i had been checking out the car for a few weeks at the other dealers, since my family bought a couple of toyotas from this dealership, i thought i would give it a go as well. Cesar helped my mom previously with her cars so we went back to him to show us the Rav4. He was patience and i went through the whole line of the 2019 Rav4 that they have on lot. I finally went with one that I wanted. Got hooked up for a roof rack and a running board, can't lie though, the process took forever after i have decided which model i wanted. I would say we spent around 6 hours at the dealership, but that was expected. Monir from finance worked as quick as possible after my mom hunt them down because we were waiting for so long to be called into the office. lol. My car was scheduled for installation for the roof rack and running board about a week later, there was some issue as to getting my car back to me on time because i needed my car for work but after I called Cesar, he took care of the whole process for me in lending me a car to get to work while my car installation and permaplate was being completed. Thanks Cesar! I was ask to look for Damian, sales manager for the rental car when i got there. I must say that the rental car was not the best, probably would not recommend THAT car to ever be rented out to again or at least clean it better before renting out, there were stains in the interior and a huge empty box left in the trunk, the car remote doesn't work so i had to lock the car from the driver door manually and the arm rest was ripping like someone was trying shred the material off, also inside the armrest has some sticky residue. But at the time I was in a rush and had to get to work and i was returning the car the following day anyways at no charge on my end so i just dealt with it. Ben from the service department took care of the installation process and got my back to me earlier then the time he gave me, which was a plus, i can finally drive my own car again. The car looks clean and shiny, though there were a few splatter of leather guard coating here and there inside the car but easily wiped down with a clean cloth. No biggie there. I drove out the lot happy and thats all it matters.

Excellent and professional hats off to Johnny Rodriquez and all staff.

Very pleased with sales get in and get out with exactly what I wanted. Great customer service. Product is excellent as usual. Didn’t take all day and reviewed everything I asked.

Very pleased with sales get in and get out with exactly what I wanted. Great customer service. Product is excellent as usual. Didn’t take all day and reviewed everything I asked.

He was very professional and very informative... Excellent 👍

Excellent service and response. Very cooperative staff and explain all the details clearly. Thanks.

Finally found a good sales guy willing to listen to you in bay area

I had been glancing at cars on Truecar and wasn't expecting to buy a car at that moment. Then I came across the 2011 Nissan Leaf and feel in love - with the price. I had considered getting an electric car as my next car, but *never* considered a getting a Leaf because they aren't aesthetically nice to me. Still, I said I was interested and within minutes got an email asking when I was planning to come in. So I get there with my dad and we test drive the Leaf. We love how it drives. Almost immediately we're told the 80-whatever miles per charge is not true, and at best we'll get about 50 miles to the gallon. Also we should avoid freeways because that runs the charge down faster. I was starting to question if this was the right car for us. They worked with us for the down payment and let us pay half then and then wait until I got paid again to put down the other half. So during the test drive I noticed the tire pressure light on, we were told not to worry about it. When we came back for the rest of the down payment, I asked to get it checked out and we're told there's a nail in the tire. I tell them about noticing it during the test drive, and so they covered replacing the tire. I was starting to lose faith - partially because I had looked them up while waiting that second day and a lot of them were negative reviews. For the second time I visited, they didn't have the tire available so I'd have to come back again. Both the second and third time turned into all day events, which was tiring especially since I work in a retail/labor job and highly value my days off. Now that we've learned some things about the car (I got it to charge up to 60 miles this morning!) There's not as much regret, but I still only get about half the mileage than what's claimed (I lose about two miles for every actual mile), which they never addressed, so I'm still kind of frustrated, but it's a nice commuter car, and cheap enough I don't regret buying it. Still, i wish there were a lot less ups and downs during the whole process.

Excellent service and response. Very cooperative,approachable staff and explain all the details clearly. Thanks.

Good service and they takecare is well

Great service from sells and great price too. Sells person Dmitriy is very helpful.

Great service from sells and great price too. Sells person Dmitriy is very helpful.

Very respectable customer service. I like the follow up. I am very happy with my purchase. Please see Joe Nguyen for your further purchase. Thank you AutoNation of Hayward, specially to Joe.

Shamoun is the bast person in Hayward Toyota deling is bast service is excellent 5 years I go to the Hayward Toyota becouse of Shamoun. before I have Toyota camery 2014 now I have camery 2019 first services bast like before thanks Toyota thanks shamoun

I took my college son's Prius to AutoNation for a checkup for lost power. Turned out it needs service and part amount to almost $1000. I told the agent my financial predicament. He said he could suspend the process and wait till I am ready to do it. He did even not ask me to pay for the agreed upon $120 checkup fee. AutoNation's care for their customer is well taken.

Had a great experience with Joe buying my new Rav 4! He was so helpful and responded quickly to all my questions. Love my car, thanks guys!

Friendly staff, quick service.

服务很好，很真诚

This review is about the Service Department, and especially my Service Advisor, Ben Nino. Last week, I took my car in for service. What could have been a very trying and upsetting experience, was handled expertly by Ben. He has the knowledge and experience to correct situations that could have ended unpleasantly. Great Customer Service Ben! You are a great asset to AutoNation Toyota Hayward!

Very fast service，The receptionist is very nice

The staff was very friendly and helpful I recommend anyone who got a Toyota to go see Benjamin Nino he was a helpful guy and I I’m going back to see him for my Service on my truck

This review is about the Service Department, and especially my Service Advisor, Ben Nino. Last week, I took my car in for service. What could have been a very trying and upsetting experience, was handled expertly by Ben. He has the knowledge and experience to correct situations that could have ended unpleasantly. Great Customer Service Ben! You are a great asset to Autonation Toyota Hayward!

Easy to make a deal. Good price and friendly staff.

Never buy a car from here!!! Bought a car 3 months ago and I was helped by Harish Malik and he's nothing but a typical salesman. He lied to me into getting an extended warranty, paint protection, and tire protection package. I was hesitant to do it because I told him I wanted to lift the truck and get bigger wheels, but he consistently insisted that I would be covered. Come to find out via the service advisor manager (who was very nice by the way), that none of the stuff I wanted to do to my truck would be covered through any of those plans. Then when I told Harish I wanted to cancel all 3 of the warranty/ protection plans he was ducking and dodging. It wasn't until I emailed AutoNation corporate with a complaint is when he actually wanted to try and help me. So unprofessional. Everyone working here just gives you the run around when calling in and says "I'll call you back", but they never do. Took me 3 trips to this dealership to get everything settled. Nothing but a waste of time. If you're looking for a new car, take your business elsewhere! AutoNation Toyota Hayward is full of shady sales people who only care when you're looking for a car. After that they can care less about you.

PLEASE TAKE THE TIME TO READ THIS ENTIRE REVIEW AS YOU MAY SAVE YOURSELF THE TROUBLE!!!!!!! I came with my boyfriend to purchase a truck and was helped by Harish Malik. My bf was set on what he wanted & cleary emphasized that he did NOT need any additional warranty plans. Harish would not take no for an answer. So, trying to reach a middle ground, my boyfriend asked if CERTAIN aspects will be covered by the warranty & Harish confirmed that those certain things WILL in fact be covered. It was already after we had left that we have found out from a service manager that is does NOT cover the specific things that my bf had asked about. I would have thought a sales manager would possibly sugarcoat some details but I did not think he would flat out lie, or maybe he was unaware? Either way, dont agree to something that isnt true or if youre unaware especially coming from a so called manager. We came back to this place 3 times, which is about 45 minutes away from our house. The only reason we had to take time out of our day to drive to this place is bc when you call this place, every single person you speak with DOES NOT help you. The first time I called I was asking if Harish was going to be in and the person I spoke with over the phone said hes off Sundays. Luckily, my boyfriend and I decided to go to the dealership on Sunday in hopes to just talk to another manager, and what do you know? Harish was there, working. I honestly could not trust anyone at this place. Even through the phone is a hassle, you just get transferred and transferred and put on hold and get sent to voicemail. Unfortunately, Harish was busy with another customer and we did not have time to wait for him so we were just helped by a sales representative. ***I also would like to add that my boyfriend had Harish’s phone number. When my boyfriend texted him that he wanted to cancel the plan, he COMPLETELY avoided us. I am not sure if he was aware that his read receipts were on, but they were on, and he left us on read! Very unprofessional, at least turn your read receipt off!*** When my boyfriend and I came back again, Harish was not there, but we told another sales person that we wanted to cancel the warranty. So after signing, they informed us it should ONLY take about 3 days to process. My boyfriend thought it was all done with. WRONG. We called back 3 days later and the person I spoke with said that processing a warranty takes 5-7 business days. So we waited, called back after a week like we were told, and the person I spoke with said it actually takes 10 days to process. Keep in mind, these are all different sales people I am speaking with over the phone, and they are all telling me different stuff! Unbelievable!!!!!!! We stopped calling and gave it about a month. We called the bank associated with the car first to see if they have received any paperwork for processing from Autonation, the lady said no. We call back Autonation, and from there, we were getting transferred again. At this point, my bf & I were fed up. We went up to Autonation corporate in hopes that someone will help us. As soon as we reached out to corporate, Harish finally decides to text my bf to come in & MAGICALLY decides to help us out. AFTER we brought it up to corporate. We went in for the last time, signing the paperwork & processing it literally took less than 10 minutes, while we had to wait almost a MONTH at first because Harish did not want to contact us. We let him know that we had already signed paperwork from the last visit, so we were unsure why we had to sign it again, and what do you know, he says there was no paperwork on their end. Which means they LOST our paperwork and we waited a month for absolutely nothing. These guys will waste your time & ONLY want your money. The moment the deal is closed & you walk out, they could care less about you. I personally recommend that yall go to Carmax, they the goat and dont give a shizz about your money! (=

Direct, efficient, and friendly at the same time. Great place to get a vehicle.

Great customer service

Tomas was awesome, answering all my concerns and helping me to prioritize what services were most necessary to handle given my senior budget. The best service person Ive worked with in the last three years since buying my car there and coming for tuneups and maintenance.

Very good services excellent

I usually have good experiences at Hayward Toyota. Bought three vehicles from there and have always been greeted with excellent customer service. Recently, I brought my 2015 Tacoma in to check on the radio, which suddenly lost Bluetooth capabilities. One of the reps was nice to take me in and have my truck diagnosed. When no one could figure out the reasoning, he told me that they would order me a new radio since my truck was still under warranty. Three days later, I get a call that the parts had arrived and I could bring in my truck that week. Took time off work, brought my truck in on 1/4/2019, waited three hours, and when they were all done, I checked and nothing was fixed. The rep had me speak with the mechanic and the mechanic said no radio was ever ordered, just components, and that no one ever explained the reasoning as to why he was replacing radio components. I went directly to the manager to have the radio ordered for me. I ended up wasting my time thinking a new radio was getting installed. Now, I'll have to request more time off for another appointment.

Found a car online in CA for an amazing price (I live in Nevada). Talked to both NV and CA dealership about the car, for 3 days. Spoke to about 5 different people about the car (email and phone). Hired a babysitter to go down for my scheduled appointment to sign papers to get the car. When I arrived the person I had been mainly dealing with was not available for our scheduled appointment and the price of the car and increase by $11,000!! The excuse, "sorry, it was an error and was priced wrong". So glad I could bring that to your attention and you could fix it. Wont be dealing with this bait and switch company!

buy new car is okay. buy used car from deaer? be caution. since college i only bought car from owner. cuz i know dealer price is always higher. in 2017 Jan, i tried my first time buying a used car from dealer, at autonation toyota. thought the car condition should be worry free at big dealer. Unfortunately it proved me wrong. during test drive, the sales girl said everything was perfect. i bought it. then after a week i found moisture in headlight and side light, gas gun holder was bent and loose, and wind shield had a small crack. talked to the sales cuz they promised a warranty, then they said warranty covered power train only, these were cosmetic issues which was not covered. anyway, after a year drive, i sold it to someone else, at a way cheaper price of course. it can be my lesson, used cars in dealer CAN be with a lot issues too. i had a wrong expectation. you gonna check everything out yourself. :(

Bought myself a 2019 Corolla and I love it! Joe Nyugen helped me and got me a great deal.

Great service

Called several times to during normal business hours, attempting to schedule a service appointment. Phone rings and rings, and then randomly disconnects. When I finally got someone on the phone, I told her I needed to schedule an appointment to have a recalled part replaced. She was utterly confused as to why I'd need to speak to the service department and not the parts department - then disconnected me when she tried to transfer the call. After the 7th attempt, finally got the service department on the phone - only to be told that they can't let me know if a loaner car is available while performing the repairs until I bring the car in. When I asked how long the repairs might take - he had no idea. So, I can't find out if a loaner car is available until dropping the car off, despite scheduling and requesting one in advance - and there's no way to tell me how long the repairs will take? He said they could offer a free shuttle to my work - but when I told him where my work was located, said they wouldn't take me that far. So much for customer service! Take your business elsewhere - I am.

The service for my airbag recall was quick and finished before the estimated time given to me.

Really appreciate Ben at Hayward Toyota service department. Ben schedule appointment with me took care of me real quickly. Very knowledgeable with my issues on my 2015 Toyota Tacoma. And excellent customer service. Will definitely continue doing business with Hayward Toyota

Fantastic service. Ask for FJ!

First service at 3,000 miles on 2018 Hybrid Highlander. They were courteous and efficient and got me out in less than two hours as promised.

Yi and Haresh were very helpful with purchasing my car.

satisfied with sales

Good experience. Everyone from this dealer was very friendly and kind. Nice service. I got what I wanted.

I'm a very sharp buyer, so I usually buy used cars. But Autonation Toyota gave me a stunning deal on a brand new 2019 Toyota Corolla that I absolutely couldn't refuse! First of all, their sales person Yi Guo was just amazing to work with. Starting with his initial internet quote (which had absolutely no hidden costs) he was very honest and open about their pricing. He never tried to upsell us and made the whole buying experience a breeze. He was even able to get me the extra $750 student rebate on top of all of their discounts! Overall, we had a great first time new car buying experience here and would absolutely recommend this dealership to any first time or savvy buyer!

Had a great experience, no pushy sales tactics. The staff was professional and very knowledgeable of the car I was purchasing. I would definitely recommend this dealership to others.

Glad to get the car I want with right price. Sales provides excellent service to help me.

My vehicle was schedule for 2nd service. I brought it in at 11 AM as scheduled. I was promised the vehicle would be ready by 12:30 PM. So we had agreed that I would wait in the lobby until ready. It turns out the vehicle was probably done on time, I don't know for sure. By 2 PM there was no word of work being finished. It turns out that the customer service didn't know what was going on, and the initial service rep was still at lunch. Well, I'm glad he had his lunch, I was still waiting to go have mine for over an extra 1 1/2 hours more.

My vehicle was schedule for 2nd service. I brought it in at 11 AM as scheduled. I was promised the vehicle would be ready by 12:30 PM. So we had agreed that I would wait in the lobby until ready. It turns out the vehicle was probably done on time, I don't know for sure. By 2 PM there was no word of work being finished. It turns out that the customer service didn't know what was going on, and the initial service rep was still at lunch. Well, I'm glad he had his lunch, I was still waiting to go have mine for over an extra 1 1/2 hours more.

best place to get quality used cara

I received good service and my car was inspected for possible leaks and so forth. Happy with service.

I'm very pleased with my sale rep. Specifically Dania.

Always conscientious and friendly. My car was ready in a timely fashion.

Friendly staff with good price. Happy to buy from them again.😁😁😁

Good customer service, but finance department charge the maxim Range , try to take the maxim money from your pocket =(, that is to bad.

The only reason we bought a car from AutoNation is because they had a cheap price on the car we wanted. The salesman was a pushy xxxxx and everyone there seemed to rush the entire process so they could get rid of us. They also withheld information (like missing an extra key) until after we signed the papers and advertised features that were also missing from the car.

The buying process is smooth, and the sale manager is patient to any questions I have.

I was expecting high pressure to purchase a new car. The Sales Representative, Answered all the questions I had prepared before going to the Dealership, without any rush, sale pitch, or pressure in purchasing. He was very helpful in explaining, each package that was on the various Prius models. We felt he was truly outstanding. We are happy with our purchase.

Fast, efficient service. I was in and out in less than an hour.

Findings: Financial manager, Monir Hamedi deliberately deceived me before and after sign the contracts. He refused to help me to cancel those contract which I requested him to and he continues lie to me by saying those contracts are non cancellable. His lying is contradicted with one of contract statements which is clearly stated “Agreement cancelled by purchaser within thirty days of the Agreement purchase date is eligible for one hundred (100%) ref nd of the agreement selling Price, less any claims paid.’’ This clause is from the Cosmetic Wheel Protection contract, section 9 Cancellation, page 3 of 6 . Mr. Hamedi deceived me by selling me the optional warranties which overlapped with my car anti-theft system, car alarm system and my auto insurance coverage by selling LoJack and Theft Projection contracts to me. The term years coverage of the Toyota Care Plus and Vehicle Protection VPP contracts are also overlapped with car warranty.

the best customer service

They offer Costco members the best price and best another dealership’s price by $1700. I love my 2018 RAV 4 Hybrid!

Mr. Guo is very professional and enthusiastic. I have bought the car I want. Thank you very much

120.00 Dollars for diagnosis, to check tire pressure transmitter battery in tire. ...I'm disgusted.

Came as a walk-in with no appointment and they serviced my vehicle within two hours we will come again

I went in to purchase my 2019 Toyota Camry im in loove with my car beautiful car!! The sales guy Tim has great customer service and very informative! If he dosnt have the answer he will find it. I definitely recommend people to buy their vehicles at this dealership great offers!

Very accommodating sales person (Johnny T). He understands our situation as a first-time buyer with a low score trying to build up one through this car purchase. He sees our need and got me the car that i want. Wow! Thanks Johnny!

Vinnie S. Jhaj internet sale manager Help me to buy a car easy, no hassle and give us all information I give him 5 star

Always courteous and helpful! Fast in and out service.

Both Ben and Lawrence were very helpful!!

Got my Mercedes E350 at AutoNation Toyota in Hayward and the sales representative was very helpfull. I did the application over the phone, went to the dealer just to signed the paper work and drive my Benzo home. The process was simple and hassle free. Highly recommend AutoNation Toyota Hayward. A++++ Dealership

Everyone was really friendly. Val got me in and explain what was going to be done to my car, also estimated the time perfectly. Everyone in the service department seemed friendly and helpful.

Excellent as always. Fast and exceptional service. The staff are friendly, courteous and knowledgeable.

excelent job

We would like to recognize the excellent service from Carlos Saldivar and his service crew at AutoNation Toyota Hayward, CA. We bought our used Lexus 450h, which had problems after a week. We brought it in and they immediately went to work and gave us a rental. Carlos and his team worked on fixing the issue for several weeks. It took longer than we expected but apparently it was very challenging to figure out. Through some assistance from Lexus, they were eventually able to fix the problem. We're now finally able to drive our newly acquired used Lexus 450h and love it. Carlos and his team were polite, helpful, resisliant, and provided great service. We have to commend AutoNation Toyota Hayward for providing excellent customer service. We had a negative experience at Toyota Livermore so it was a pleasant surprise at Toyota Hayward.

Excellent service! And positive and professional attitudes all around! Definitely recommend this dealership it’s were I got my amazing 2018 Camry xse! 😁 I don’t quite remember the sales men who helped me but everyone was very informative and organized and of course very friendly

as agreed for monthly payment of $427. i git the bill of $523. it took a lot of my time to come back to talk with them. they said i Purchased some extra ? why do i need that? no one asked me and I did not ask for anything else

Professional, courteous, and timely. Shamoun Aszed and his team took car of my Scion's new tires and oil change all before noon. Price and customer service is why I continue to bring my vehicle to this dealership. Thanks so much .

I didn’t buy my car here but they are the only dealer I take my car to for maintenance. Friendly courteous and knowledgeable staff, very flexible and accommodating, facilities are nice and clean. I always drop my car off before work and they make sure I am never late. They finish the work in a timely manner and get my car to me or Uber me back to them free of charge. I love this dealer.

I just recently got my new Toyota RAV4 from AutoNation and it was a great experience! They were not pushy and did not try to haggle. Everything was very fair and straight forward. I had some bad experiences prior to going to auto-nation and I’m so glad that they were different. Great customer service!

It was great service!!Very professional

Good service and clean service

Excellently

I took my Toyota there for service for the very first time and I must say there customer service is excellent. Everyone was very friendly and helpful. They got my car out quick and even provided me an unexpected car wash which I really appreciate. Will be a returning customer and I highly recommend this place to all.

Definitely not a pleasant experience and this has been more than once! It’s not the fact that my check engine light came on the day I left from getting it serviced but more so the customer service (or lack thereof). Never been treated in such a manner or spoken to in such a condescending way. I’ve had “ok” experiences in the past but sadly the service rep I used to deal with is no longer there and now these last two trips have been a nightmare! Even the folks at enterprise stated that everyone complains about them. Please don’t talk to your customers as if they’re children and please don’t make them feel as if they are lying when trying to describe the issues with their vehicles. Moving forward all services and my hard earned dollars will be spent at Fremont or Melody Toyota.

easy to get an appointment. job done in a time promised. they provide a round trip shuttle service. coffee and donuts are there for customers. Fernando Ruiz is a friendly expert technical representative. he is very oriented to my cars need. keep up the good work. i request that CASHIERS should always smile and friendly. customers are your business!

I will come back for my next service needed too!

Very helpful and found the car I was looking for

Excellent and knowledgeable staff from the sales force to the finance department. Attentive to my needs, helpful with the whole process. Thumbs Up

the staff are very efficient except the promised time to deliver the van was delayed due to the alignment of the tires

Quick and easy service for my Prius. Adviser is friendly and efficient.

very very good sevice manager ben is very nice knows what he is doing

Best service nice people they help me in everything I need

I got an appointment for my Toyota Tacoma, and Mr.Fernando Ruiz hes the one who help me about my Car...That was excellent service you have here...

We bought a truck from them at the end of July. We called and cancelled the extended warranty two days later. I have called repeatedly to get the amount refunded against our loan. They told me this week I need to sign a letter that they were going to email me to say that we had cancelled the plan. Still waiting for that email two days later and nothing but crickets. When I call the calls are not returned. Very poor customer service

It was good the service also they were friendly and the wait time it was kind of long but overall good service😊

Service is great, I bought toyota camry se in super white. It's very cool.

Niaz, Alex and Bonnie were extremely helpful and provided excellent customer care. Could not be happier with my choice!

Very friendly service staff no matter who services your car. Shamoun helped me this last time and explained everything and got me out in the time he quoted. I would recommend bringing your Toyota here for servicing.

although the people at the service department were very attentive, we feel like they charged too much for services not necessarily required

My recent service at Hayward Toyota was excellent.

RESIVI UNA ATENCION ADECUADA Y RAPIDA Y EL FINAL FUE MUY POSITIVO SALI MANEJANDO MI TROCKA MUY CONTENTO ESPERO REGRESAR PRONTO POR OTRO CARRO

A dealer gave us a quote of the AutoNation price of $16,830. We went there to buy the car that same day. Then another dealer came to us and show us all the payment options available. One of the options, he showed us the 5.99% APR for 60 months. We said "No, we want 0 down & 0% APR." The dealer ran our credit score. We have an excellent credit score, plus we already have a history deal with Toyota in another city. Based on this fact, the dealer showed us another paper with the 0 down and 0% APR but no customer rebate of $1,000. So total amount shall be $17,830 plus taxes and fees which gave us monthly payment of $330+ for 60 months. We signed that paper that we agreed. Then the dealer introduced us to the finance manager to do the sales contract for us. Knowing that our agreement was 0 down 0% APR, the finance manager made us sign the computer pad, telling us it was a great deal. So we got the car and the contract. Apparently when we opened and read the sales contract, it was a different agreement. The contract was changed to 0 down 0.9% APR for 72 months, taxes and fees, plus the optional warranty of $2,000 that was never discussed or agreed upon. A total of $23,808 to be pain for 72 months! We called and informed both dealers about the changes. Both dealers denied it and were agreeing of the original 0 down & 0% APR & 60 months should be done. They promised to help us. After a few days, we never heard from them. I went back to AutoNation to talk to the dealers. They had me waited for 2 hours for the next available finance manager to talk about our concerns. But instead of reviewing the contract, the new finance manager just went to a sales manager. The sales manager told me "We cannot help you at this time because we are locked out of the system. Should you be available to come back on Monday." He did not guarantee that they can fix the mistake, he did not even bother to look at the contract. No one ever contacted us about their mistake since then. We purchased cars before and we trusted the dealers because of their integrity and honor, but from this experience in AutoNation, we can say that these people were only after their car sales. After everything was done, they will treat you like nothing. We are now stuck with a longer payment scheme of 72 months with an overpriced car and with the AutoNation people laughing behind our backs.

I saw a Toyota Sienna on Cars.com that they were selling which had no description like condition etc...so I called the dealership and asked one of the female salespeople to go out and look at the van and give me a good description because I live 30 miles away and wanted some idea before making the drive. The lady told me that if I was so worried about condition, I should buy a new van. I HUNG UP ON HER. I then went online to ask for pictures because the ad had none, and was given an appointment but no pictures. When I showed up the van was in the back which had not even been detailed or had any maintenance done on it. It had rust on all of the wheels and two bald front tires and a near flat back tire. It also had oil seeping out of the engine and all of the hoses and belts were dry rotted. It was the worst condition vehicle that I have ever seen. I checked the Carfax to find that the oil had only been changed One time in over 100,000 miles and it looked like it too. The oil that was seeping out looked like black water. The plates had also never had tags put on them since new. HOW DOES THAT HAPPEN? As I left the dealership totally disgusted, I was thinking to myself that someone is going to buy the van not knowing how it was previously treated. I can't believe that a place like AUTONATION has salespeople that treat you this way, and would sell a van knowing it's history. This was my first impression of AUTONATION And unfortunately it has left a permanent scar on my psyche. The entire experience was bad from start to finish. SO SAD!

I have always been satisfied with the service at Auto Nation Toyota of Hayward. The service department gives you their all and does what they promise.

AutoNation is a great place to purchase a vehicle weather it's brand new or pre-owned you'll get a great deal. And you'll want to keep up with the maintenance on your vehicle at AutoNation's excellent Service Department. For general routine maintenance, most likely, you can receive same-day-service.

Friendly and provided good service ! They made the whole process easy and i am more than likely to return in any event my vehicle needs service! Thank you!

Very helpful and friendly. Great customer service, would recommend

Both Vinnie S Jhaj and Alexander Viborg provided professional and excellent service that makes the whole purchasing a pleasant experience.

Buyer beware. Until they make things right I wont buy from them again.

Regular 25k miles service was performed on Toyota iM.

The fact that I have been having my car serviced there for over 13 years should speak for itself. Shamoun Aszed is the service mgr that has ably assisted me in the last few years.

It took a few tries to get through on the phone to set up an appt. I understand it’s a very busy place. Valentine assisted me on getting me an appt quickly once I did get someone on the phone line. Benjamin assisted us with the recall repairs and explained what needs to be done and the time my car would be ready. The repair was completed promptly and Benjamin was very helpful! Thanks for the good experience team!

Great

First time I had a car serviced AutoNation

I bought Toyota Prius 3 at Hayward toyota dealship on July 4th 2018. I worked with Tim Ballard in sales and Harish in finance. They gave exceptional customer service all along even after purchase to answer any question or concern. I wish all car sales person are like them.

people here are helpfull after your done dealing with them, after that your done they will not help you anymore regards getting warranty money from them.

Everyone at this location is very helpful and pleasant. I always ask for the service manager, Carlos, and he takes the time to answer my questions.

This has got to be the WORST SERVICE DEPARTMENT EVER! If I can write a review without clicking on any star I would! I brought my car to get service since I bought it from the event they participated at to get everything I paid for installed. They couldn’t even replace 2 rusted screws that holds my license plate even after I told them from the beginning when I first dropped off my car Thursday, 7/5, after I was promised I can pick it up tom. I got tired of it because it took 5 tom. and I just had it. My advisor was Carlos Saldivar (asst. service manager) [I don’t even know how he got that position], who will just say “yes we’ll get it done” to everything you ask but will never do what you asked him to do with your car. He’ll tell me he’ll call me the next day but didn’t receive any call. I have called him a lot of times and left messages but no call backs. The only time I reached him is if someone in the service department looks for him. I wouldn’t be surprise if there are still somethings that was not done with my car. Like I said before I pick up my car I asked him if they have replaced the rusted screws on the car after he said yes it’s done. He even told me that the decal on my car that I asked if they can remove was also removed. When my family and I went to pick up the car the screws was still the rusted screws and the decal was still there. I would not advice you to purchase a car from this dealer just so you don’t have to deal with the WORST SERVICE DEPARTMENT EVER. It took them 5 days to get a 2 day job to be done. NO COMMUNICATION or updates about your car. You’ll have to call them 10 times before you can get a response or an update. I would definitely advise you to AVOID this place at all cost. I hate to be working with this guy because he makes their department look bad. I don’t usually write reviews but this was BEYOND UNACCEPTABLE!!! Hopefully the Manager of the service department Randell or the GM Toby can do something about this.

THE ENTIRE EXPERIENCE WAS AWFUL FROM ADVISOR TO WAIT TIME TO FINISHED WORK

What we liked most of all was no pressure; information about Costco program and patience to make our decision.

EXCELLENT TIRE SERVICE.

Dania uribe helped us ... got us our color and everything... we are very happy

Extremely satisfied will recommend to a friend or family member

I am always a customer of Toyota Hayward because I like their service. Everybody is friendly and courteous. I will refer this dealership to my family and friends. Johnny Tavares is an excellent agent..

Although we were in the market for a used car we ended up driving away with a new 2018 Toyota CH-R from Hayward. The car salesman's name was Azim and the Manager was John. What a great team! They went above and beyond to get us the best deal on a new car. I'm definitely referring AutoNation to my friends.

Very good customer service

Good and excellent experience i have serive advisor is very helpful

I stopped in to talk to Tim Ballard and gather more information about the Prius. We had several conversations on the phone previously, but I was always just leaving town on a trip. I picked his day off, but Alex Viborg was just great and got me the sea green Prius that I wanted and the deal was done with no pressure and no headache. He was so excited to show me the "Simple Advanced Parking Guidance System" and it is marvelous!

Good price

Had a good experience here in AutoNation Toyota in Hayward! Great costumer service! Can’t remember the employees name! But was very nice!I was given a longer service hours but my car was finished in less time! Thank you so much for your great service!!

Thank you my experience was exceptional

Quick and efficient service - handled very well....

Very good experience, Jeanne was great she help me all the way

I am satisfied with the service and the car. But the price is not what I had expected.

My service guy was the best. He remembered my questions that he didnt have answers for and gave me the answers when he called back. Service was fast and they even washed my car which no other toyota dealers do! My car was ready when they said it would be in two and half hours. I didnt use their ride services thy use lyft so no more waiting for the shuttle! My experience at capitol toyota was so bad i am glad i tried hayward toyota!

Hayward AutoNation Toyota was really helpful and worked with me finding the vehicle that fit my families needs. We ended up purchasing a Sienna which is great has so much space and is so easy to drive. Our family is really enjoying this new car. Thank you Dina for such a great customer service.

One great service. I walk in for an oil change for less than 1 hour it's done...Nice

The customer service was very good received a lot of help and information and the sales person made sure all my needs were met

My dad Albert, has been going here for the last few years, he has been help by Shanoun. Shanoun has always provided excellent service. He has always been very helpful with the maintenance and repair needs of my cars from regular services, and/or any problems or issues that come up with my vehicle. Shanoun and his team has truly provided exceptional service and is the person I go to for any of my vehicle needs.

Car. Change oil people. The men are excilent but ladies take charge in uber. Are not doibg thier job well

This is a really great place to go buy your new car. The workers were very professional.

Excellent customer service from Brian McCallum in Hayward.

THE SALES PERSON NAVNEET KUMAR SHOWED ME DIFFERENT TRIM OF THE 2018 COROLA AND I DECIDED TO PURCHASE THE 2018 COROLA LE . HIS CUSTOMER SERVICE AND KNOWLEDGE ON THE VEHICLE WAS OUTSTANDING. THANK YOU

They were nice guys, they given me a good deal which was acceptable for me,I will recommend my other friends to buy a car from this dealership.

Hayward AutoNation Toyota is the really very good place to do the business. They are really professional and gives the best price. People are really friendly and they will do everything they can to make sure you get the best car for the best price. They are not like other dealers, who will pressure you to purchase extra add-ons or keep you waiting. I visited Fremont Toyota and they are really disgusting, they did not have the car which I wanted and they sent me to Hayward after keeping me wait for 5 hrs. Thank God, I meet a wonderful sales person - Mr. Tim Ballard, he is really 'Truly Exceptional' person I have ever met. I visited few salespersons in Bay Area for my car purchase. They all kept me waiting for hours and finally no good deal. But Tim helped me get the car of my color choice at the very best price. He is a great sales person I have ever meet in the entire Bay Area. He makes sure that all discounts are applied and you get the best car for the best price. He understands the pulse of customers. The car I was looking was not available immediately, but this dealership made I got the car at right time with help of Mr. Dylan. During all this time, Tim kept me updated in a very professional manner. I highly recommend you guys to visit this dealer to purchase your car. Believe me, in the entire Bay Area, this is the best for Toyota. And please make sure you ask for Mr. Tim Ballard and Mr. Dylan Gruett for final sweet sales deal. Hope you guys will get great Toyota car!

The services provided by Shamoun Aszed were great.

Great Service and very helpful. Was very patient with me while looking through the inventory and helped me immensely with everything. Best experience buying a car!

I dropped off my car at @ 930. They told me it would be done around 4pm. It was done by 2pm.

the employees are very humble and treat the customer with great enthusiasm.

Employees are accommodating and treat customers GREAT�

Excellent dealership and very professional and caring sales guy (Victor).. Finance guy very fast and helpful.. Dealership is easy to find.. service station easy to get into.. Everyone in the dealership are very helpful. Would definitely go back for my next car.. Wife purchased a Highlander Ltd Platinum Hybrid.. perfect for taking the kids to school, music, hockey, etc.. very nice vehicle.. excellent mileage.. found the SUV my wife was wanting (and I've been looking for at least 5 mo.. from Monterey to SF.. Hayward was the only one to be able to find it and get it for us.

I am very happy with this purchase. Short waiting time. Azim, the sale person is very kind and considerate.

Customer beware!!!! I am sure that the sales staff is great at this location. My problem has been with the service center. They have absolutely the worst communication and customer service that I have experienced. As for the quality of the work I don't know and will I ever as it is so bad that I told them to put the truck back together and I will take it elsewhere. I would highly recommend you go somewhere else.

Amazoning service! I came to look for a new car and Ebraham assisted my needs and helped me find the right car for me! Thank you!

Customer beware!!!! I am sure that the sales staff is great at this location. My problem has been with the service center. They have absolutely the worst communication and customer service that I have experienced. As for the quality of the work I don't know and will I ever as it is so bad that I told them to put the truck back together and I will take it elsewhere. I would highly recommend you go somewhere else.

My salesperson, Johnny Tavares, was great - very helpful and I love my new Rav4 Hybrid. The customer service was excellent across the board. I'm new to Toyota and look forward to driving my car for many years.

Very good and personal service. Felt well taken care of. Paid for Uber to and from work while car was being serviced.

My sales agent Jamal is great, he listens and patient guy. But the sales manager is a crooked dishonest guy. To other customers beware if this guy! He thinks that I’m stupid that when he crookedly changed my monthly plan so you’ll pay extra $3500 to make it appear that you saved! He also took off the sales copy of the printed details of the features of my car where I saw other stuff are included. It was late sales and he blamed me that he stayed late cause it’s his bday. and when I asked the next day to get my roof rack they said it’s not included. I was very upset! I also have to let them know that they didn’t give me my car floor mats and I drove without it and I have to wait for 1 week. This kind of bad people can ruin the good brand like Toyota cause they’re are literally like ferocious wolves hungry for meat and your money! If not with Jamal I would rate them ZERO!

They provide extremely bad service to apply for commercial license plate. Since I purchased my Prius in Aug. 2017, I have not received my license plate. The first time the license plate to be regular license plate after four months later. Then, I gave back to license plate to the AutoNation which said will get it in one month. After I read the mileage meter, the employee told me to get the license plate in 10 days. So far, I have waited for over two months. I have not received the license plate. I sent three emails to the employee and no responses so far. I chat with the online two times, no responses so far. My niece got her commercial license plate within two weeks after purchasing her car in Daly city, California. AutoNation Toyota Hayward made two times mistakes in the last seven months. I went to the AutoNation Toyota almost ten times. I was extremely frustrated with their service. I sent them warnings email already. I plan to file lawsuit against this branch due to loss of business. NEVER BOUGHT ANY VEHICLES FROM AutoNation Toyota in Hayward.

Mario offers very nice and friendly service. I am very grateful.

Had a flat tire on the freeway. Had them tow me to the nearest Toyota dealership which happened to be this one. The guys there were excellent! They had my car up on a lift in about 20 minutes. They let me see the damage to the tire and decide whether to replace it or put the spare on. I decided to replace it and they had it replaced including the sensor that went on the tire in about an hour. They kept me updated on what was happening the whole time, and even sent my car through the wash before they gave it back to me. Everyone was very friendly right down to the cashiers! Would recommend this dealership to anyone!!

Diagnose for check engine light(P0012) getting over price estimate $4500 for repairing and unnecessary jobs additional cost add-on.

Have the best experience. Thank you for being so nice and giving me a good deal, i recommend this dealer to my friends and family,. Big thanks to Jonny Tavares,...

Wonderful experience. Recall repairs were done in a timely manner.

AutoNationan Toyota is just excellent in customer service. They keep their word for time, price and treat you with lot of courtsey.

done on time as promised and completed ---------------------------

Overall great experience and good customer service.

Listen, there's nothing fancy about this Toyota dealership. But I've had Services done at some of the newly remodeled Toyotas. I've had Toyota as my entire life and have been in and out of many many Toyota service departments. I only had to wait one day for an appointment, they ordered the part that I needed for my car and had it ready for me the next day. I only had to wait 10 minutes to be shuttle to where I needed to go. The driver had my name and phone number and approximately what time he would want to pick me up. He called me 10 minutes prior to the time I gave him just to confirm that that was still an acceptable time. Everything about my visit at this Toyota today was five star rating.

Good for the pricing. But responsiveness of the sales manager that deals with me needs to improve. I have to keep calling and emailing to get a response.

I purchased a Toyota Highlander from AutoNation Toyota Hayward and they were so helpful. They got me the car I wanted and made the purchase easy. I would definitely go to AutoNation Toyota Hayward for future purchases and I would refer my friends and family to go there.

Great experience! Eric helped out a lot with choosing a car and with financing!

We had a great experience with the sales guy Tim. We were in a bind to try and get there within the 72 hour hold time as it was the week before Christmas and we both were working. We got down there Christmas Eve to test drive the car we were looking at and they had it set aside for us ready to go. Great service. When it says no haggle price they really mean it which is a bummer but not the end of the world. My only complaint about the location is the customer parking- there wasn?t many spots available. Other than that we had a great experience.

Great service. It's probably the fastest and best service I've gone through so far.

Just bought my new 2018 RAV4 Hybrid at AutoNation. It was so NOT PAINFUL! Alex was my salesman - he was very knowledgeable and personable as well. I was a good experience.

It was the worse dealer ever.... except the salesman was totally kind, courteous and provided interest about helping me and my husband. After talking about our interest with the salesman, they gave us a paper with a bad deal, bad deal since my husband credit is excellent. Of course we did not agree about that, and we asked if they checked our credit, they responded that it would be the next step but we needed to sign that paper to provide other options. We signed. After that the nightmare begun... we were introduced to the worse finance dealer ever... we can say that because this guy, the name is John made the situation hard since he did not put effort to help us. First he did not change the first offer, so mean did he not check our credit? He tried to make us buy like that .. but we are not stupid ... how a person with excellent credit like 810 ,should buy a car with 5.99 interest , that’s crazy... But we tried to ask for a reduction and he made a hard time, saying that the bank (capital one) did not want ... We never seen something like that, since we always bought cars. Usually the dealers try to help you, calling banks, talking ... but no ,he just gave one option, the same one that we signed... horrible ..... Also asked: so Why did you guys sign the deal? Sorry for the language,but wtf.. We signed because was the procedure to the nxt step as they informed to us.. I gave the option about putting in my name, since my credit is really good too... he made a hard time too and looked to me like, you don’t have money , what do you do for living ... that’s incredible since money is not the problem for us ... but that’s not the point, the point is about why after discussing he decided to reduce the interest for us... we left the store without buying the car.. And to get worse he clld us the nxt day to check if we would want the car, of course we did not want..... for our surprise, he said on the phone: I just checked your credit , you have such a good credit, I can call to the banks and help .... whattttt he just checked, he decided to help us after a big headache.... He thinks that we are stupid .... Resuming that, we did not accept of course and we made a deal with another dealer that did all procedures, we did not need to ask for nothing, since they were honest and made a good deal Based on our credit. We are not paying a such high interest.. we did not have a headache, we did not discussed... the first deal proposed was the right one based on our infos. The auto nation Toyota Hayward need to be aware about it since you can lose good clients like us in the future... To sir John, we do not need your help for now since you can sell the car to some stupid ones that will accept your offer... And being a finance dealer , wearing formal attires,dont make you better than none since you dont have access to our bank account. We are very happy with our new car and as We mentioned, we were interested about buying 1 and trading 2, but we will do with the same dealer that we bought our Camry and not you... happy New Years!

I had Sunny and Masood help me with the purchase of my 2017 Toyota Sienna and they were both great. They took their time to answer every single question we had and made the overall process seamless. I would certainly recommend this dealership for anyone looking to purchase a new or used Toyota.

The asst. Manager of the service dept. helped me. He was very polite. Told him why I was there and ckecked out the problem and suggested what was needed and ordered the necessary part with my permission of course. He also went over my past service record and suggested what needed to be done asap.. I really appreciatated that because this really had not been done in the past. So far I have bought 2 brand new cars from this dealership.

Great sales, finance and customer care. Had a wonderful experience with these guys. A big thanks for the General Manager.

Best Costumer Service and i am very satisfied for being a part of AutoNation

I had to have my recalled airbags replaced, so I made an appointment online. Assistant Service Manager Zhi Zhang handled the repair and said it would take 3 hours, so I took a shuttle home. I got a call only a few hours later that the repair was done early. The shuttle picked me and I picked up my car. It was all really efficient and well handled so that I didn't have to waste much of my time waiting. Zhang, the shuttle drivers, and appointment clerks were all very cordial and helpful. I have done some repairs there before and they are a bit pricey, but they are still very accommodating and have excellent customer service judging from my recent experience.

From the moment I went to buy my vehicle I just like the way all team members work, great costumer and technicians service from every point of view this is the place I trust, been coming here for over 15 years I highly recomend

Good, satisfactory, pleasant. Sales person, Mr. Tim Ballard, was an excellent representative of Toyota products..

We bought 2013 Toyota Tundra from this outfit and it was the most nerve racking ordeal ever. Our 2010 Tundra got wrecked a few weeks before so we were down to one car and found this one online. I called them and we talked about the truck and I decided it was a good truck, it was a white 5.7L, with a bench seat, which is hard to find close by. I asked what was the procedure for driving it back to Oregon as we have no sales tax. Was told all we needed to do was go to the local DMV down there and get a trip permit, and show proof of residence, so I even brought a property tax receipt with us. We drive the 415 miles and the pu checks out okay so we go to the DMV and stand inline for 11/2 hrs get the permit. We are all set right?, wrong. Back at the dealer we are told that we can't drive the pu in calif. without paying some $2100 in sales tax. I said you told us on the phone all we needed was a trip permit. I got pretty upset and we were on our way off the lot when the sales manager said he could have it delivered to our home in a couple days on a flat bed, be there the day after we got home most likely. So we signed all the paper work and paid them the $22,000. After a few days I called to see what was going on and was told they had it sublet out to a auto carrier, I said you said you would have it on a flat bed delivered in a couple days. I called the carrier and was told it could be awhile since they would have to get a load of cars going our direction and that could be awhile. Waited another few days and nothing coming our way. Tried calling Auto Nation several times but the sales manager or salesman were never in. Finally got a man at the transport co. that said he would get it delivered overnight after explaining to him the situation. It arrived the next day by itself in a multi car trailer nine days later. The truck had not been cleaned and smelt like dog and had stains probably from dogs climbing around inside. Was told it would be detailed as it had just been taken in. There was only one key, no jack handle or lug wrench and was told it came like that. I said can't you make a key as these things have a chip and are not cheap to have done and your cost can't be that much on the key. Nope. Well we got the truck and it hadn't been cleaned, junk and dirt in all the dash and console glove boxes, lots of dog hair, especially under the seats, dirty windows inside and still smells like dog and with the stains. The key cost me $90 and the key cost $28 and the rest was labor to program it, so the cost would have been somewhere around $15 and some time. I guess $22,0000 isn't enough to get good customer service at this place or the law told to you before you drive over 800 miles.

First time I took my car here, only thing done was tire rotation and fluid fill ups which actually was not done because it did not need to be done, but it took them over 2 hours. This time, before my free service expired, I took it in for oil change and other check ups , took 2 hours and 40 minutes, I was promised the car back in 2 hrs. Their coffee machine was not working, had to go to Honda next door to get coffee, Honda has a nice lounge. My two bits, I am not going there again, My warranty has expired. Any reputable car shop can do the same job and cheaper.Only thing they might not have a nice looking lounge.

Overall experience was good and easy process. Will be back. Thank you for the help.

I brought my Toyota SUV for a check up because didn't start two days in a row, and it was diagnosed and service for my mileage. The gentleman called to let me know the problem, worked up the numbers and was very nice and understanding, offered future services and called again when my car was ready! I was very pleased with his service, time and money !

Will come back and recommend their excellent car services.

Best experience bying a new car in a dealership! Thank you Cesar Arriola for you great customer service!

Alex called me within 10 seconds of submitting the request on line! He provided his best offer and then contacted his manager, Dylan, who made the offer more competitive. They both gained my trust and earned my business. Excellent Team (Alex, Dylan, Harish) and great collaboration Regards Ali

I had a great experience with Toyota of Hayward at the sales hosted by Technology Credit Union in Oct 2017

Overall it was a good experience. I was one of the first appointments and was a bit disheartened by the long line of cars waiting. I wasn't in line for too long since they were able to move us along fairly quickly. I had to wait 2 hours for my car to get serviced but the facility was great and had beverages on hand for those of us waiting. The wifi was also good enough for me to remote into my work computer. Great experience!

great service , everything was done within scheduled time frame. Good service and quality.THANK YOU!!!

The people are helpful, we came home happy and satisfied to the car that we bought

From the beginning they give us a really competitive price. We were able to negotiate it even further. We feel happy that we got what the car we want and also good deal.

On September 28th 2017 I had been to repair my Toyota Corolla 2008 for brake service. I had agreed to the price quoted by the service advisor, and when I came to pick up my vehicle ,l did have a coupon with me and was suppose to receive $60.00 discount, however he only gave me $20.00 I did not want to argue with them so I paid the amount ,however I was very much disappointed even though I spent over $500 and according to the coupon I was entitled $60. Secondly it took 8 hours to get my car back from the shop. Poor service.

Very Quick Service and good handling of Zhi their service personnel

My last service for a recall was very good. Intake was efficient and the shuttle drivers were courteous. In the past, I was given a "hard sell" on services my car did not need. I quit taking my car in for servicing because of this and the last servicing (oil change, lube) was done at a local shop. Please tell your service technicians not to try to sell services not needed. when I was given the "hard sell", I came home and it wasn't even in the servicing owners manual.

Very good service, nice people! I loved the shuttle service!

“ After reviewing several makes of cars .We decided on a toyota sienna. Dania Uribe made the buying experience pleasurable. I will use this dealership again.

Never have any problems with my 2010 prius thanks to the staff and service here. My front bumper keep dragging on the high driveways in Hayward and was about to fall apart. They fixed it.

We got a good deal and they worked hard to get us the vehicle we wanted at a price that fit our monthly budget.

Thanks to the sale man Ebraham Torabi for assisting me throughot the process of buying my Prirus II, start from pricing, chossing color, test drive, etc.

Shamoun at service department was great. The online appointment was very easy to use and the Waite time was reasonable.

I brought my Rav4 in for service and Jay Wampler was fantastic. He took the time to go over what was being done--excellent customer service from start to finish!

Everyone that was involved with my purchasing my Baja Subaru were all awesome they helped me very much.

Good experience but dealership not willing to do any negotiation

Nice guys that help us, but we was waiting for a piece for more than one year and it never came, when we asked for it they told us that our car warranty expired one month ago but we put the complaint before.

The representative was very patient and took his time explaining the procedures needed for my car. However, once my service was completed, other representatives did not acknowledge nor try to assist me in looking for my car.

Terrible it took 2 days for someone to answer the phone to make the appt. Then it took 3 hours for an oil change while I waited

The staff was very accommodating and knowledgeable.

Quick and simple including everything quote, no hidden price. Professional opinions. Great buying experience.

Mr Shamoun Azsed Assistant Service Manager made our visit very pleasant. My wife Michelle and I were specially pleasantly surprised the way he treated us as if he had known us for long time. We had travelled from Houston Tx to Seattle and back via California, and had brought our new Camry for its first 5000 mile service. It is rare to see people go above and beyond their call of duty.

Sales people gave a very good price on the car I bought. They did not have the color I wanted. They promised to get it in a week, but they delivered in 3 days. They did not force me to go for my 2nd option in color. They explained the buying process very clearly. No ambiguity. I had a good pre-approved finance offer which they matched. Showroom looks good in the middle of busy Hayward area. Nice showroom with good facilities.

I bought a New car RAV4 at AutoNation Toyota a few weeks ago, Salesperson : Tavares, Johnny and his Sale Manager: William, Lamaine. They are very Nice and Great Services. They gave me a very good Price too. I will recommend my friends and my family come to buy a new car at AutoNation Toyota.

Great Experiance! End up getting the deal in less than 2 hours!

Best all inclusive deal in the Bay Area! The whole buying process took less than 2 hours!

went here to buy a brand new car. salesman Moner hooked it up and made the process painless. they are extremely nice and know how to make people feel respected even if you don't have the best of credit or don't have a large down payment. I feel like they would work with anyone and will do all they can to help you leave with a new car. prices were better than most Toyota dealerships.

My Camry had a defective dashboard, took it for inspection and the warranty still cover it, Johnny Rodriguez. on the service department took really good care of my problem and in a week he got the parts need it and schedule it for replacement. I am very happy with the service provided, really professional thanks.

I've always had excellent service with a smile!! There are friendly people in every area from service, to the shuttle driver and the receptionist. I have not met the mechanics but I appreciate their service.

Vinnie Jhaj and Mr. Malik did an awesome job. They were patient with us and got us the best deal.

Bought my Corolla yesterday! I was very pleased with every aspect of the experience. Love my car!

It took 3 hours and not the 1 1/2-2 hours I was told. Also the truck was not washed as they usually have. Lastly my truck is not leaking some fluid. Didn't when I brought it in.

Great experience. Great price. Fast and easy!Thanks

We had a great time at Atlanta Toyota! Tilek was so helpful and patient. He explained clearly and in detail. We are very happy with the purchase and would like to thank the whole sales team as well.

The customer service is very good.That guy is kindly to me,he washed my car.

The service was quick , the service writer helped emidiately

Great experience at a great price. Cheaper then any other toyota in the Bay Area. I will return in another 15 years for my 3rd truck.

Walked in to buy a used car I saw on their website. Drove out in a brand new car with a great deal. Ebraham Torabi provided a lot of help

Not please with this location at all. I have had a problem almost every thime I have gone to this location. The people in the Shuttle Service Department were wonderful. The Service writer Shamoun Aszed not so. Was given three different times the car would be ready, one hour 2 hours then three hours all within a 1/2 hour. Then told I had to pay for additional services for a service that wass suppose to be covered by my deductible through the insurance. The glass people had never had this issue arise with any other Toyota Dealer. So are they just trying to take customers money? I will never buy a car from this dealership again nor take my business there especially for servicing. Do not reccommend this location at all! Check out the other reviewes....not positive!

Good dealer and hassle free service, easy communication

You have a excellent internet sales manager, friendly, deicated

WORST EVER. STAY AWAY. DO NOT BUY FROM THIS DEALER. WE ARE REPORTING THEM TO THE BBB AND HIRING A LAWYER TO FILE A SUIT AGAINST THEM. We wouldn't be doing this if they would have just refunded us what was promised BY SIGNED CONTRACT. It's been 6 months since we were supposed to have been issued a refund for a Cancellation of added on warranties. We signed a Cancellation Contract and were told it would be refunded in 6-8 weeks. Nobody at this dealer responds and they do not care. Absolutely the worst experience I have ever had with any business in any industry.

even though I didn't have an appointment on the weekend, they still got me in as soon as possible

Very fast and friendly service. They gave me a great deal on a 2017 RAV4 Hybrid. I would be happy to go here again for my next purchase.

Nice service. Good job. Aaaaaaaaaaaaaaaaaaaaaaaaaaaa

The best customer service ever I'm really happy from this dealership .

Both my husband and I bring our cars here for the quality of care they receive and the courtesy and communication we receive from the staff.

When I took my 4runner into AutoNation, it sounded horrible and wasn't running very well. It was loud and embarrasing to have on for me. After AutoNation did all the repairs and all the maintenance needed, it sounds and runs like a brand new car again. I can have it running and you don't hear a darn thing. I am beyond thrilled***

Didn't change the filter, took an hour longer, double charged my credit card.

Best service ever, exactly how a car buying experience should be.

Great, fast, easy to get your car in here for a quick service!

I had a great car buying experience at Autonation. I will definitely buy another car from them.

Had a great experience dealing with Emal. Emailed him and he was able to get me the car I wanted at the right price. When we went to pickup the car he had it detailed and ready to go. Very smooth experience.

The car buying experience was good, great price and great service.

I walk in with my heart set on a 2015 Toyota Avalon and within a few hours I was driving it out. Ebal, Ali, and Harish were all very kind, helpful, and professional.

We just bought a new Toyota Corolla IM. Very happy the customer service that Abdul Hamid Kohistani provided to us. He made sure I was able to get the car color I wanted the same day, even thought they didn't have it at the dealership at the day of the purchase. Very courageous guy!!!

The team was very helpful, Ebraham was very nice and helpful. The process was easy and didnt take long to finish the paper works.

I bought a Toyota Tacoma 2 weeks ago from Auto Nation and Emal was great. We dealt through email and worked our a price for my trade-in and for the new truck. When I arrived at the lot everything was ready. I love my new Tacoma.

Friends be aware of Harish Malik at Hayward Toyota. He’s the guy who prepares the purchase agreement and DMV paperwork. I bought a vehicle from here back in Sep 2016 and Harish offered me a service plan for 5yrs for $1500 after the 2yrs free complimentary service that comes with every Toyota. Thinking and even Harish agreed at the time of signing that I will have 7yrs of maintenance covered but after a month when I received the maintenance contract from the Toyota’ Corporate it only says for 5yrs rather than 7, so the $1500 I paid was only for 3yrs of service after the 2yrs free service. I contacted Hayward Toyota about this and talked to Harish. He denied that he offered 5yrs saying it was 5yrs in total. I had 3 other family members in his office while we signed the purchase agreement and all of us heard the same but Harish still denied that. He said I could cancel it if I don’t want it. I went down to this dealer the filled out the paperwork needed for this cancellation. He told me that it would take 90days to cancel it, so I waited till Jan 2017. I didn’t receive any refund so I called back to find out the status, I left messages but I didn’t get any call back so one Saturday I drove to the dealer and met Harish, he said call back in a weekday and he will check the status of this cancellation. I called him on a weekday, he says he is with a customer and will call me back but never does. I have called him around 20 times so far, either I leave a voicemail or if he accidently picks up the phone he promises to call back within 30mins but never does I even tried talking the general manager named Toby but only got voicemail and left message there as well . It’s been 6 month now and I haven’t received my refund yet but I will keep fighting for it until I get. I just wanted to give a heads up of my friends who are planning to buy anything from Hayward Toyota PLEASE by very careful when they offer you these services or maybe try to record your conversation or find a better dealer who you can trust.

Buying experience was smooth and everyone I worked with was friendly.

I had the opportunity to buy the car I wanted for the last 2 years, but failed to as it sells out before even arriving at the lot. My guy Dylan put one on hold for me, he even threw window tints and running boards which I got to pick. Most dealers around the area would just mark the price without these options. Thank you Hayward Toyota.

great service? fair price. staffs are friendly and helpful.

good experience, enspecially Dylan help me alot. makes the process easier, and friendly

Went to Autonation Toyota Hayward on Saturday searching for my first dealer purchased car. I ended up making a mistake and thought the car, a 2011 Ford Focus, I was there to see was an automatic when it was a manual that I did not know how to drive. Luckily I took someone with me who could drive it and with the help of the sales manager Dmitriy I was able to confidently purchase the car after a test drive. 5 days later I can drive a manual and absolutely love my car. My first car purchase was incredibly smooth and less anxiety inducing thanks to Dmitriy and the finance team at Autonation Toyota Hayward. I would recommend them to anyone looking for both new and used cars. I will hopefully be buying my next car from them as well.

Abdul Rahmani gave us a great deal, was honest and forthright, and made the buying experience flawless and quick. He was very helpful and experienced. His customer service was impeccable. Will definitely buy from him again.

I bought a Toyota Rav4 limited hybrid from AutoNation Toyota Hayward it was a very pleasant experience. I am very happy to work with Vinnie the Internet sales manager. He is a pleasure to work with. He is very knowledgeable, responsive with a real professional attitude. I highly recommend AutoNation Toyota Hayward to anyone looking for a no high pressure, professional treatment environment for buying a car at extremely reasonable price. Vinnie is a great asset to this dealership.

My experience with bania was great she was very helpful and very polite

Dylan was the best car dealer I have ever worked with. Know what you want and give him the info and he will find you the car.

My new car should have a temporary license plate on the windshield,but it is not there. Also there is a scratched oppenning mark (about 8 mm.long by 2mm.wide),on the paint protection film.at the front hood. Should I go back to the Dealer to solve these problems.

Emal is a great sales associate. He shows us great understanding about the car we are buying, he also shows care. Thank you, Emal! The finance manager Sunny is helpful and knowledgeable about the warranties needed for my car. I'm happy I went to this location. Great people!

Very impress with the staffs and attitude at the AutoNation Hayward Service Department. I purchased my new 2015 Sienna from another "leading" dealer at Fremont, CA, where I live. The buying process at that dealership is good but the Service Department are not present. the Service Advise and the Service Manager have pretty indifferent attitude. On one instance, where I want them to fix a loss second roll seat on my new AWD Limited mini-van, The Service Manager refused to even go to my van to understand the issue. He simply said that he is not a mechanic! My friend have refer me to AutoNation at Hayward to look at the issue. To my surprise, the experience at AutoNation is very positive. I work with Johnny Rodriguez, who is patient and listen to my complain and finally, help me to get the issue fixed. Since then, I have bring my mini-van to AutoNation for all service and repair. I want to work with a Service Advise that listen to my issue and be my advocate.

It was a smooth process, and the salesman knew which roads around the dealership would offer an accurate view of what a car could do during the test drives. Overall everyone was kind, and I'm happy with my purchase.

First of all, I would like to appreciate the help of Abdul Rahmani for helping us on getting our new car... and to all staff of toyota hayward.. thank you guys.. you made everything easier and convenient for us... no pressure, no hassle.. toyota hayward team you guys are the best!! And of course, Abdul i will give you the highest rating as possible, keep up the good work!!

Best dealer in Northern California .. worked with Jeff hershman and Toby was out in 20 min with my car .. excellent service .. good price ..

As Brian Griffith of Family Guy says, "If you don't like it, go on the Internet and complain." So here I am. As I was at AutoNation Toyota Hayward today and in the middle of signing the paperwork for my day's oil change and general maintenance, I saw a small-dollar value donation to a charity had been 'included' in my charge. At no time was I asked if I wished to donate to this charity. In addition, by the time I noticed it, in normal type although dwarfed by the many minor procedures I also had done, it was too late. I was in a hurry and to make a fuss about it would have delayed both myself and many people behind me. I had been tricked into the position of having to spend more money, in the value of my time at that moment, to undo the situation than the small-dollar value was worth. First, looking at the charity, it is not one that interests me. I am careful about which charities I donate to and I do not donate in small-dollar values. Second, at no time was I asked if I wished to donate to this charity, I say again. Third, I am fully aware that this charity pays AutoNation Toyota Hayward to place this charge on their maintenance. AutoNation Toyota Hayward is not doing this out of the goodness of their hearts. If they were, they would write their own check and receive a pleasant tax write off for their good deed. No, Autonation Toyota Hayward is being paid to advertise this charity, and to sneak charges onto people's bills. To those who make a joke about, "It's not the money, it's the principle of the thing," no. It's about the money. I value the skills and service the the employees of AutoNation Toyota Hayward provide. They have many customers and are always busy. They are convenient to my location and offer a handy shuttle service. They do their best to keep their customers moving and to provide the best service possible. I chose them because I value that speed and that service and I am willing to pay for it. I am not willing to have my common transaction intruded upon by an unrelated third party. If AutoNation Toyota Hayward feels a charity is worthwhile, they should be the ones making a donation, not getting paid to sneak charges onto their customer's bills.

A dealer promise you testing your quality of patience. You should try this. 1. Prius 2016 Check Engine Light was on at the first day on Jan 2nd, 2017. It lasted for a week. Took it back to AutoNation Toyota Hayward. Found out the Fan Motor for the Engine was broken, and needed new replacement. 2. Misleading Information about the "Premium Warranty" from Finance Mgr. Kept me going to the shop at least 6 times in a month, emails, Toyota website to find out the solution to cancel what I do not need. And still going on... 3. Missing Tonneau Cargo Cover. Expressed it was missing from the first week via email. Went to the store two extra times to express my request. Then, told me to pick up from the Finance Mgr on Friday morning, but told me it was not in stock after getting there. And, would charge me for shipping to my house. This just happened .... 4. A/C did not blow cold air, and Driver side window controller was broken. Very exhausted experience to deal with all these problems in a month of getting a new car at there. And, I need to drive 25 miles to get there for solutions, but with empty answer. I am tired. Are they trying to test my patience? How can I refer anyone to this dealer with no reliable service!

FJ did a great job in finding a car for our daughter. The buying process was expedient and professional, thanks to FJ!

Great experience! I have already recommended family members to come shop at Hayward Toyota!

Thank you Mr. Johnny Rodriguez! I brought in my 2016 Toyota Corolla yesterday and I was greeted with warm smile. Check-in was less than 5 minutes. My appointment was at 8:00 am. Prior to that I got two phone reminders. Everything went smooth. Keep up the good work!

Had 12pm appt they said it was 2 hr wait. Waited for almost 3 hrs. Service performed was ok but just didnt like the wait. Its not like i didnt have an appt. they should accomodate the appt more in a timely manner

Not a good place. They're going to rip you off. Service sucks. Employees in Service Department don't know how to explain what's wrong with our Car. BS

I went in to check out cars and left with exactly what I wanted that afternoon. Vinny was with me the whole time and answered all of my questions. The finance department was excellent and explained all of my options. I thought everyone I worked with was very helpful and polite--no "good guy" - "bad guy" just one good guy. I love my new Prius!

Amazing experience!! Great customer experience amazing staff!!

I bought my first ever car/van 2017 Sienna for my family just a few days before Christmas and I had a great experience Ebraham Torabi was a really big help. He was able to answer all the questions we had. I definitely recommend coming here to check out and purchase your car.

Very good in services, friendly and the price is right. Quick sale. I drive my new car out the door in 3 hours

purchased a used 2003 rav 3 for my daughter, vehicle was clean and well cared for. salesperson vanessa was a pleasure to deal with. price was good. had a transmission problem on the way home. after a slightly frustrating problem with getting call backs from service. they did step up to the plate and get my daughter in a rental, kept me posted thru out entire repair process, and got vehicle fixed properly at considerable expense to them selves. all in all very pleased with results. would definitely buy from this dealer ship again.

Abe answered ALL my questions about the rav 4. very low key. we reached an acceptable and fair price for the vehicle.quicklly. Ask for Abe.

They listen to the customer. Keep their commitment.

excellent sale and financial customer services. Vinnie Jhaj is very professional and cool salesman to deal with. We bought a Camry 2017 from Hayward Autonation, with help from Vinnie Jhaj. About customer financial services, John Hamedi is at his best, who has helped me on the loan. I'd recommend these 2 gentlemen when you need a new Toyota car. Thanks. Brandon!

I really like serving with Shamoun and sales man abi .excilent job .very nice

In July I took my vehicle for a recall and I still continue receiving notifications to take my vehicle to a dealership to correct the problem. On Friday I called the 800 number,(the lady who help me was very rude), and told me that maybe they have not updated their records with them and I need it to contact the dealership. I called the dealership in the morning and asked to speak with Shamoun Aszed, they transfer me and I left a message in his voice mail giving him detailed explanation of the reason for me to call. Did not hear from him during the day. I calle again inthe afternoon and asked me to take the vehicle to DOUBLE CHECK THE RECALL WAS DONE!!!!! When I questioned that, he got upset. I asked to speak to the manager and he transfered me. Again, I had to leave a message and so farmy call has not been returned. I wonder if the repairs to correct the recall had been done and if not, how many other had been LIED about it and put at risk as well as others???!!!